PROCORPSA

*** *** *** *** *** *** * *** *** ** *** Date: July 29, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to
hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. To assist you with monitoring your account, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####Customer Service for Loans is available Monday through Friday from a.mto p.mETYour installment loan is considered past due for payment if we do not receive the total monthly payment each monthThere is a ten (10) day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace periodIf your loan becomes past due, it may be subject to late charges, delinquent reporting to the credit bureau reporting agencies, and we may attempt to repossess your vehicleOur Collection Department will attempt to reach you using the telephone numbers we have on file to inform you of the delinquency and to make payment arrangements. On July 5, 2016, the loan had been past due for seventy (70) days, and we made the decision to repossess the vehicleThe loan was due for the April, May, and June paymentsOur Collection Department continued to attempt to reach you to setup payment arrangements to help avoid repossessionYou made a telephone payment of $1,on July 9, Because this was a Saturday, the payment would not post until the next business dayHowever, because the repossession agent was unaware a payment was scheduled, the vehicle was repossessed around 3:a.mon Monday, July 11, 2016. Because a repossessed vehicle cannot be released until the funds needed to reinstate the account have posted and been verified, your telephone payment was cancelled and you were provided instructions to complete a wire transfer for the same amount in order to expedite the processThe vehicle was redeemed after your wire transfer for $1,was received on July 11, Your next monthly payment is due August 25, 2016. On July 22, 2016, the Bank paid the repossession agent $and the fee was then assessed to the loanIn accordance with the loan note, the borrower is responsible for any fees related to repossession efforts, whether or not the vehicle is located and picked upYour payment to bring the loan current would not have prevented a repossession fee from being assessed to the loan, because repossession efforts were already in processIt is not our intention to cause you any hardship; however, the Bank is unwilling to reverse the repossession fee. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Good Morning; 5/Bank Has Not Gave Me An Answer On My Free Membership For The Identity Theft Protection At No Charge To Me I Want To Drop The $Monthly Fee And Get The Free Identity Theft Membership For YearYet, 5/Bank Is Still Giving Me The Run Around On
This Deal, Offer And Continues To Pass The Buck Over To Someone ElseThis Isn't Good Business Would You Please Communicate With 5/Bank In Order To Get Me This One Time OfferI Am A Loyal Customer With 5/Bank Account # *** Identity Alert ProtectionThank You* *** ** ***Offer Expires On The 19th, July Also John With Technical Support Was Rude

*** *** *** LLC *** ** *** *** *** *** *** ** *** Date: July 18, 2016 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the RevDex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits appear in your account as pending items until they are postedOther debits, including fees, are not pre-authorized by us and do not include a timestampTherefore, these items will not appear in your account until they are posted at the end of the business day. I have enclosed a copy of our current Rules and Regulations for your reviewPages eleven (11) and twelve (12) provides additional information regarding our transaction posting order. On July 5, 2016, the beginning balance in your checking account ending in *** was $1,741.54. Seventeen (17) items posted to your account on that dayThese items were posted to your account in the following order: Deposit $1,360.00 *** *** Credit $90.03 *** *** Credit $65.16 Merchant Payment $Time-Stamped 10:p.m07/01/16 Merchant Payment $Time-Stamped 4:p.m07/02/16 Merchant Payment $Time-Stamped 1:p.m07/04/16 Debit Card Purchase $Time-Stamped 3:p.m07/04/16 ATM Withdrawal $Time-Stamped 5:p.m07/04/16 Check $1,761.99 Web Payment $800.00 Web Payment $150.00 Check $130.00 Check $109.47 Bill Payment $74.00 Check $50.00 ACH Payment $48.23 Debit Adjustment $(resulting from an inaccuracy to your earlier cash deposit) On that day, your checking account had a negative ending balance of ($388.22)Due to insufficient funds for three (3) checks, the bill payment to ***, the Automated Clearing House (ACH) Payment to *** ***, and the debit adjustment to your deposit, six (6) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that because the checks, web payments, bill payment, ACH payment, and debit adjustment were not time-stamped debits, they were posted to your account from the largest amount to the smallest amount. On July 6, 2016, your checking account had a negative beginning balance of ($388.22)Six items posted to your account on that dayThese items were posted to your account in the following order: Deposit $1,029.00 Overdraft Fee Waiver $74.00 ACH Payment $554.14 Web Payment $300.00 Check $290.46 Overdraft Fees $222.00 On that day, your account had a negative ending balance of ($651.82)Due to insufficient funds for the web payment and check, two (2) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that none of the debit items were time-stamped debits, so were posted to your account from the largest amount to the smallest amountOn July 7, 2016, a deposit of $1,posted to your account, bringing it to a positive balanceI have enclosed copies of the overdraft notices we sent to you on July 6, 2016, and July 7, 2016, for your review. It was certainly not our intention to cause you any hardshipBecause your cash deposit on July 5, for $1,was found to be short $4.00, a debit adjustment processed that day resulted in an overdraft feeTherefore, an additional $overdraft fee for this debit adjustment has been reversed from your accountHowever, we are unable to waive any additional overdraft fees based on our bank policy. You may want to consider opening a business savings account, or applying for a business line of credit, to use for overdraft protectionIf you are interested in either of these options, please visit any Fifth Third Bank banking center. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Overdraft Notices

The business response has not addressed the issue but simply narrated the sequence of this issue
The bank neither contacted me nor attempted to resolve the presented issueThe current response is nothing but a mere lip service
Thanks,
*** ***

*** *** ** *** *** *** *** ** *** Date: February 3, 2017 Account: *** Regarding Your Fifth Third Bank Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about
the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contractThe final calendar day of your grace period for the loan is not considered the due date for your payment obligationsThere is a ten (10) calendar-day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace period. Reaching the end of your coupon book does not necessarily indicate that the loan is paid in fullPlease note that your loan is a simple interest loan, and interest accrues daily on unpaid principleWhen we receive your monthly payment, we first apply the money to all of the interest that has accrued since your last paymentThen we apply the remaining money to the unpaid principal balanceYour payment habits affect the amount of interest you pay over the life of your loanIf payments are received late during the life of the loan, you pay more in interest over the life of the loanBecause less of your payments were applied to the principal balance, there may be a larger final payment due to late fees paid and additional interest charged. As a courtesy to you, late fees totaling $have already been waivedI have included a payment history for your referenceYour loan matures March 7, There is a remaining principal balance of $and interest continues to accrue at $per day. Please see the enclosed payoff statement for instructions on paying off your loanPlease note that the final payment is sent to a different address than a regular payment so that the vehicle titling paperwork can be properly processed. We strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Payment history; payoff statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Revdex.comThe company addressed this dispute by sending a couple of statements trying to explain, in other words, they're right and I'm wrongTheir records may show what they want them to show but my problem with 53RD Bank is nowhere near resolvedThis is because I believe they are not being honest and they take advantage of vulnerable people like meTo better explain this I always check my online banking total amount and available amount and most of the time it is incorrectThey sandbag the pending amounts (even though they appear in the listing but are not deducted from the available balanceFor example: I spent $14+ at Fazoli's but before I did I checked my available balance online and there was at least $listed thereAfter I purchased the $14+ at Fazoli's and then later accessed my acct it showed a negative balance of -$So I tried to transfer the +$4.23, even though I didn't believe I owed it, from my online debit card to pay the -$they said I owed and I did it incorrectly and that even made a greater negative balance of -$So I sent a secure message about what I had done and they responded back to me basically just telling me I did it wrong(which I already knew that)So they charge me $overdraft chargeThe only reason I was trying to pay the $in the first place is because I wanted to close out my acctso I could put their scamming ways out and away from me for goodThen when I seen I owed and needed to pay the $55+ before I could close my acct that drew the line for meSo it's that type of issues I'm having with themThey won't let me close my acct because of the negative balance they say I owe them.Back in July/August I had no funds in my acctdue to being off work due to this illness and I kept them well informed of everything that was going on with me and that I had borrowed $from my retirement savings and told them I would get my bank acct up to dateThey knew that loan was coming in and they took over $of it for overdraft charges by sandbagging my acct I was off work due to an emotional crisis and they were aware I was struggling and I feel they took advantage of that.I am still off work and struggling and just to make a point I am attaching my eviction notice to this email so maybe it will show that I'm still in this crisisThis dispute is not helping things at all and I didn't want to go that route but they just wouldn't stopI'm not asking 53rd for anything that I don't feel that was unrightfully been taken from meI also have heard similar stories in the past about this BankAs far as the company meeting their agreement? In my opinion the agreement of the company is being met by their dishonest scheming waysAnd they will probably keep on with it if someone don't put the word out there to stop it
Regards,
*** *** Enc

*** ** *** *** *** *** *** *** ** *** Date: January 31, 2018 Account: *** Regarding Your Savings Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your savings
accountWe appreciate the time you have taken to document your thoughts and concerns. We have reviewed your concerns regarding the transfer made from your account ending in *** to an external account. When these types of transfers are initiated from 53.com, there is always a fee associated with the transferA next-day transfer is assessed a $fee and standard outbound transfers, which are delivered three (3) days from the send date, are assessed a $feeThis fee is assessed even if the transfer is scheduled more than three (3) days prior to the transfer dateAs this fee is disclosed at the time the transfer is initiated, we are not willing to waive itWe regret any frustration this may have caused you and any confusion caused by the external transfer setup details on 53.com. At Fifth Third Bank, we are continuously evaluating the service we provide to our customers and our top priority is to provide our customers with outstanding servicePlease be assured that customers’ concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to usIt is feedback like yours that helps in identifying ways to improve the level of service we provide to our customersWe have also passed along your feedback to our Fifth Third digital team and it may be used to enhance your experience in the near future. Thank you for your patience while we researched this matter for youWe regret that you feel the need to close your accounts, and we certainly hope you will reconsider continuing your relationship with Fifth Third BankIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

I have spoken with the customer and confirmed that he has received what he needed. Please also find below a copy of the response being sent to the customerThank you. *** *** *** *** *** *** *** *** ** *** Date: January 27, 2017 Account:
*** Regarding Your Fifth Third Bank Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I appreciated the opportunity to speak with youAs we discussed, the secure file containing three (3) years of account statements could not be delivered at first (1st) due to the size of the fileA Business Banking specialist broke the file down into smaller attachments and resent them to youWhen we talked, you confirmed that you had received the documents. You are a valued customer and I apologize for the inconvenience this matter caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

We are in receipt of your letter dated July 8, 2015, regarding the informal complaint filed by *** ***Wehave had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr*** received a 1-year promotional offer for
discounted service at $79.95per month and then $per month, each for six monthsMr*** received this offer on July 1, OnJuly 1, 2015, this promotion expired, and Mr*** is now paying the full monthly rate for servicesCurrently,Mr*** is not eligible for another promotional offerIf he wanted to add telephone to his service, Mr***would be eligible for a discounted rate.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questions aboutthis program or if he has any internet issuesThank you for your attention to this matterPlease feel free to contactme should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It has taken several calls and hours-on-end to get someone to help with my issue I have never had a late payment and when I paid off the account, I had no need to access 5th 3rd
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: December 30, 2016 Accounts: *** *** *** Regarding Your Accounts Dear *** ** ***: We received a copy of the rebuttal you submitted to the Revdex.com regarding your credit card, checking, and savings accountsWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated December 5, I have enclosed a copy for your convenienceOur position on this matter has not changed. As we explained previously, review of your account shows that all items were posted in the correct order per our policyI provided the last six (6) months of checking account statements and overdraft notices. For your further convenience, I have enclosed copies of all statements and overdraft notices for your checking account ending in *** since January If after reviewing your statements you believe any items were posted incorrectly, please contact me at either number below, and I will be happy to further research this matter. Additionally, a review of your savings accounts does not show that the fees assessed to your accounts were related due to not maintaining a minimum balanceOur records show that no fees were assessed to your savings account ending in ***, and only four (4) fees of $each were assessed to your savings account ending in ***All four (4) fees were for funds transfersNone of these fees were assessed in error. Thank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Statements and Overdraft Notices, Previous Response Letter

*** ** *** *** *** *** *** ** *** Date: March 9, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ***: We received the follow up correspondence to your complaint filed with the RevDex.com, concerning your installment loan paymentsWe appreciate the time you have taken to express your concerns regarding this matter. Your original complaint was filed and received on February 19, We received your rejection to our response on March 4, However, we stand by the response conveyed to you in the previous letter sent on March 2, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. As mentioned in our original response, your installment loan does have a fifteen (15) day grace periodHowever, the grace period does not change your payment due dateThis grace period only relates to the charging of a late feeYour installment loan is a simple interest loan, with interest accruing daily on unpaid principal. The collection calls you received are made automatically when an account becomes past dueIf a payment does not post by the due date, it is considered delinquent and is subject to collection activityThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:a.mto 9:p.m., ET, including holidaysThe Bank may make several calls each day in an effort to obtain a payment or to arrange suitable payment arrangementsOn behalf of the Bank, please accept my sincere apology for any inconvenience or concern this situation may have caused you. When the collection department contacted you on February 19, 2016, your account was past due fifteen (15) daysThe Bank had not received your payment due February 4, In reviewing the call, the agent did ask if you would like to make a payment for $This payment included your past due amount for February, the $late charge assessed on February 18, 2016, and your March 4, payment. As we mentioned in our original response, you may wish to consider using our Auto BillPayer service for your monthly paymentsAuto BillPayer enables you to have payments automatically deducted from your checking account each month on the due date or any date within the fifteen (15) day grace periodThis will eliminate the need to mail your payments and calls from our Collection Department during your grace periodIf you are interested in signing up for Auto BillPayer, please contact them directly at ###-###-####Customer service representatives are available Monday through Friday, a.mto p.m., ET I hope this correspondence cleared up any outstanding questions you had related to this issueIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President Enclosure (1): Previous Response Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Fifth Third Bank has not resolved my complaintAs outlined in their first response, they continue to state they wait days to issue refundsThey failed to meet this requirementDue to a "processing error" on their behalf, I was forced to wait an additional days for a refund to be issuedThat is on Fifth Third BankAs a large bank, they are responsible for making their mistake correctThey have not done thisI initially filed a report with the Revdex.com to bring it to people's attention that Fifth Third is not a bank that consumers want to deal withThe customer service was very poor, the "supervisors" were not organized and presented differing information each time I contacted the bank in regards to receiving my return, and ultimately I was lied to by a supervisor that my refund for $had been processed on December 8th Fifth Third has an obligation to make this rightNow this is the second letter I have received from the Office of the President and the bank still refuses to right their wrongThis should be a strike against the bank and reflected in their Revdex.com gradeI will not accept the business' response until the President decided to resolve my situation
Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: February 27, 2017 Account: *** Regarding Checking Account Dear *** *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking
accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I contacted you via telephone on February 17, 2017, to clarify your complaint and to identify the specific overdraft occurrence in questionI was able to reach you, but the call disconnected after I identified myself as calling from Fifth Third BankI am sorry that we were unable to discuss the situation. Enclosed for your reference is a copy of the most recent Rules and Regulations applicable to your consumer checking accountPage three (3) and pages eleven (11) through thirteen (13) provide the details of our overdraft policiesPrior to receiving your complaint on February 17, 2017, the most recent overdraft on the checking account occurred on February 15, However, per the Rules and Regulations, no fees were assessed to the account because the overdrawn balance was $or less at the end of the business day on February 15, A copy of the overdraft notice we issued is enclosed for your review. The overdraft occurrence prior to February 15, 2017, took place on February 8, The beginning balance in your checking account on February 8, 2017, was $Three (3) transactions totaling $posted to the account that day, resulting in an ending balance of negative ($74.57)The three (3) transactions of $44.00, $44.00, and $were all paid while the account had a negative available balanceFor this reason, we charged three $overdraft fees totaling $the next business day. Please note that the transactions that caused the overdraft were Automated Clearing House (ACH) transactionsPer the Rules and Regulations, ACH transactions are processed in order of the largest dollar amount to the smallest dollar amount. Please note that as of February 22, 2017, your account is overdrawnThe beginning balance in your checking account on February 22, 2017, was $A $ACH transaction to *** posted to the account that day, resulting in an ending balance of negative ($204.22)A copy of the overdraft notice is enclosed for your referenceA $overdraft fee was charged to your account the next business day. Fifth Third Bank offers multiple Online Banking and Mobile App alerts for you to monitor the activity in your accountYou are currently enrolled to receive alerts when a transaction of $or more has been authorizedYou also have the option to set up a one-time daily balance alert and an alert if your balance falls below a specified balance amount determined by youPlease note, checks and electronic bill payments are collected during overnight processing and post for that business day, the day the funds were presented for payment by the Bank and authorized by you to be paidIf your account falls below a specified balance amount, or becomes overdrawn, during overnight processing of a check or electronic bill payment then you will receive the alert the next dayWe do not send alerts in the middle of the night during processing hoursMany customers keep a ledger of scheduled transactions so they can remember what electronic bill payments have been scheduled to keep track of what will post to the account. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Overdraft Notices (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
FIFTH THIRD BANK is aware that my account is in disputeFIFTH THIRD BANK took possession of my vehicle the morning after ThanksgivingFIFTH THIRD BANK has failed to admit to any wrongdoingFIFTH THIRD BANK has yet to resolve the issue I haveI am not responsible for any more fees related to repossessionI have told them why on numerous occasions, yet they seem to have ignored my lettersFIFTH THIRD BANK had a history of accepting late payments, FIFTH THIRD BANK was willing to accept late payments in the pastTherefore FIFTH THIRD BANK acted in a manner not consistent with their own practices of accepting late paymentsFIFTH THIRD BANK did not send a a written statement about any repossession fees or notify me of any repossession fees or the amounts of any repossession fees by mail within days as ** law specifies they must doFIFTH THIRD BANK is telling me that there position has not changed, but has failed to tell me exactly what that position is or what fees I oweAt the present time my account is currentMy December payment was madeFIFTH THIRD BANK failed to notify me that December's payment was not receivedMy January payment was made late because they failed to notify me that my January payment was applied to December in a timely mannerIn good faith I added the late feeWhile in dispute they are not allowed to add interest and late fees to disputed amountsI am still disputing fees associated with repossession My account is currentI am asking them to correct their mistake, but they are refusing to do soThey continued to harass me all during the month of December even after I told them to cease and desistMy account is now currentI want them to stop harassing meIt seems every week or every other day there is another letter or message from themI have gone above and beyond to bring my account currentMy family had a horrible Christmas due to their actions, we can not ever get our Christmas backMy wife returned our groceries to the store so they could be paidYet they still insist on bothering me? My family went without for Christmas, I told them, yet they still want to bother me? I just want them to stop bothering me.
Regards,
*** ***

Please see attached letter to Marion Vanriper. Thank you. Jennifer Coleman

I filed a complaint against Fifth Third Bank yesterday & asked that they reversed overdraft fees on a joint account that my husband & I have there. They refused so I filed the complaint. Today I find that they did reverse these fees. The complaint was filed in my
name:*** ** *** *** *** *** *** *** *** & it was filed against the Fifth third Bank on *** **in *** ***. If any questions please call ###-###-####. Sorry for the inconvenience. *** ***

*** ** *** *** *** *** *** *** ** *** Date: January 26, 2017 Account: *** Regarding the Closure of Your Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding the
closure of your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. At the time you opened your account, you were provided with a copy of our Rules and RegulationsIn regards to the automatic closure of accounts, the Rules and Regulations state the following: An account may be automatically closed if any withdrawal reduces the balance in the account to zero. The Rules and Regulations also address accounts that become dormantThe Rules and Regulations state the following: An account becomes dormant after a period of inactivity of months for a checking account and months for a savings accountInactivity means there has been no deposit into or withdrawal from the accountSee the Fifth Third Pricing and Services at a Glance sections contained herein or please ask a Fifth Third representative for the fees associated with dormant accountsBank reserves the right to close an account if there is a zero balance and no activity for a period of time. I have enclosed a copy of our current Rules and Regulations for your reviewPlease refer to page ten (10) regarding the automatic closure of accounts and page seventeen (17) regarding dormant accounts. On December 29, 2016, we sent a monthly statement to you at the mailing address on file which stated the following: OUR RECORDS INDICATE THAT YOUR ACCOUNT HAS HAD NO ACTIVITY FOR SOME TIME AND FOR YOUR PROTECTION IT IS NOW CONSIDERED DORMANTA FEE OF FIVE DOLLARS MAY BE ASSESSED MONTHLY UNTIL ACTIVITY IS RESUMED ON THIS ACCOUNTBY MAKING A DEPOSIT TO OR WITHDRAWAL FROM THIS ACCOUNT THE DORMANT STATUS WILL BE REMOVED AND FEES WILL NO LONGER BE INCURREDFOR ADDITIONAL INFORMATION, PLEASE VISIT A LOCAL BANKING CENTER OR CONTACT OUR CUSTOMER SERVICE PROFESSIONALS AT ###-###-#### MONDAY THROUGH FRIDAY, A.MTO P.M.; SATURDAY, 8:A.MTO P.MET. I have enclosed a copy of that statement for your reviewThe statement shows a balance of $and the above statement informed you that we would be assessing a $fee each month your account remained dormantBecause you did not make any further deposits or withdrawals we assessed a $5.00 dormant account fee on January 3, This brought your account to a negative balance of ($1.29)The overdrawn amount was then waived, bringing your account to a zero ($0.00) balance, and your account was closed automatically on January 3, A review of your account shows no prior attempts to close your account. I understand that you are upset about not receiving notice of the closure of your account at the time it was closedHowever, notice of automatic account closures and dormant accounts was provided to you when you received the Rules and Regulations at the time you opened your account, and the above-referenced statement notified you of the dormant status of your account. It was certainly not our intention to cause you any hardshipHowever, the $dormant account fee was correctly assessed to your account, so we are unable to refund the balance of $to youI am sorry for any frustration this may cause you. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10818682, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** * *** *** *** *** ** *** Date: October 7, 2015 Account: *** Regarding Your Fifth Third Bank Preferred *** Dear *** ***: We received your follow up to our initial response to your complaint filed with the Revdex.com, concerning your Preferred ***We appreciate the time you have taken to express your additional concerns regarding this matter. Your original complaint was filed on September 8, We received your follow up to our response on September 28, However, we stand by the response conveyed to you in the previous letter sent on September 23, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. Fifth Third Bank offers a wide variety of credit card products to our customersFifth Third Bank credit cards offer a variety of first-rate benefits suited to our customer’s financial needs, including credit cards with no annual feeHowever, when you applied online, you chose the Preferred ***, which does have an annual fee of $I have enclosed a copy of the Terms and Conditions provided to you during your applicationAs noted in our original response and on the Terms and Conditions, the annual fee is waived for all cardholders the first yearThe annual fee is also waived for members of the Preferred Program with a combined account balance of $100,or members of Fifth Third Private Bank. On September 16, 2015, we requested the $in fees and finance charges to be waived on your accountI have enclosed your statement dated September 25, 2015, which shows a zero balance on your credit card accountPlease use this letter as verification that your credit card account is closed with a zero balance. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Terms and Conditions, Previous Response, Statement