PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you MrPatrick Sfor looking into my matter and resolving it.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** *** ** *** ** *** Date: July 17, 2017 Account: *** Regarding Your Fifth Third Bank Essential Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
checking accountWe appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality customer service are very concerningAt Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customersWe sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to usFeedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. Fifth Third Bank did offer a $promotional cash bonus for new accounts opened in March 2017. The bonus was to be deposited into your new checking account within five (5) business days of completing the qualifying requirementsThe promotion required the banker to place a promotional code on the account, three (3) online bill payments and direct deposit. On March 29, 2017, you visited the Peachtree Corners Banking Center, and opened an Essential Checking accountOn April 12, 2017, three (3) online bill payments posted to your checking accountOn April 14, 2017, a direct deposit posted to your checking account. Our research confirmed that you provided the banking center with the promotional cash bonus offer; however, in error the banker did not place the cash bonus offer code on your accountTherefore, you did not receive the cash bonus within the five (5) business daysUpon receiving your complaint, we have requested and approved the $cash bonus into your checking accountFor your records and convenience, we have enclosed a copy of the recent activity in your checking accountPlease use this record as verification that you have received the cash bonus. We feel these actions are sufficient to reverse any negative impact you may have experienced as a result of the banker’s errorTherefore, we will not be honoring your request for an additional $in addition to the cash bonus. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matterYou are a valued customer and we hope you will allow us to serve your financial needs in the futureIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Account Activity

*** *** ** *** *** *** ** *** Date: April 11, 2018 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment loan
We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your loan ending in ***While your payment of $received on February 12, 2018, satisfied the remaining principal balance, it did not satisfy the outstanding interest amountThis loan is a simple interest loan, which means that interest accrues each dayIn addition, as the February 12, 2018, payment was a curtailment, or principal only payment, the loan was not automatically closedWe regret any inconvenience this may have caused you. As we discussed by telephone the remaining balance of $on your loan ending in *** was waived, bringing it to a zero (0) balanceAs of April 4, 2018, the account has been closed and the title was mailed to the above addressIf you do not receive it within fifteen (15) days, please contact me at the telephone number belowIn addition, I would like to assure you that there are no delinquencies reporting on your credit bureau report for the account ending in ***If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The issue is that if the payoff was directed at me instead of my mother I would have cleared up the issue before it was oneI did not receive a phone call or notification about this issue till I looked at my credit reportAs soon as I found out about the issue I tried to resolve it and pay in full
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The ATM is constantly under repair at this location which has further prevented me from accessing my account at all times to check balances, make deposits, etcI attempted to deposit more money into this account (in addition to the $deposited the following day) before all of these charges and was unable to do soDue to the frequent disruption in ATM services, and this branches failure to maintain it's equipment, I was unable to check my balance and get money into my account in a time sensitive mannerThere have been several occasions where this ATM has been shut down after hours There are no other 5/banks therefore it is imperative that this location be in constant working condition Further, fifth third charges overdraft fees in an unethical manner, rearranging charges so that there are more overdrafts than there would be if the charges were made by transaction time I request that at least all but two of the fees be reversed as (1) there would have been enough funds to cover these transactions had the ATM been working at the time I attempted to make a depositAnd (2) there would have been sufficient funds in the account for all but two of the transactions had 5/not unethically rearranged the posting times Lastly, what 5/is neglecting to mention is that one of the courtesy refunds that was previously given to me never should have been charged to begin withThat fee was charged for a transaction where I withdrew cash from my acct at the branch and had positive funds in there after I withdrew itFifth third unethically charged an overdraft for that transaction even though I had funds in my acctthe fees I have had reversed previously have not been a result of my errorI have had other fees that I have not asked to be reversed before, as I incurred themThe two that we're reversed as a "courtesy" were as a result of bank errorIt is the bank branches responsibility to maintain ATMs and make sure the after hours services work properlyOn several occasions I have visited this branch and found it either poorly maintained, under construction, or disorganized.
Regards,
*** ***

I just received a call from the Fifth Third branch where I had opened my account and they have found the missing dollars from the balance transfer with *** ***Thanks - *** * ***

*** *** *** *** ** *** ** *** Date: November 30, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: Thank you for your follcall to the Office of the President regarding your mortgage loanWe appreciate the time you have taken to express your additional concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed in our previous letter dated October 28, I have enclosed a copy of that letter for your convenienceOur position on this matter has not changed. During your call, you also mentioned that an agent told you in that your due date had been changed from the first (1st) to the fifteenth (15th) when you completed a loan modificationOur research determined that no loan modification was completed for your mortgage loan ending in ***Rather, your mortgage loan was set up on a repayment plan from May through January During the term of the repayment plan, your payments were due on the fifteenth (15th) of each monthHowever, there was no permanent modification to your mortgage loan, and the date did not permanently change from the first (1st) to the fifteenth (15th)It was only for the duration of the repayment planI am sorry if there was any misunderstanding. Thank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Enclosure: Prior Response Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Kindly reference my last response submitted on 04/01/for which the very specific issues were notedIt is apparent 5/keeps dodging the actual issues at hand as they weren’t directly addressed, let alone resolved.
Regards,
*** *** ***

*** *** *** *** *** *** *** ** *** Date: July 19, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of your complaint filed with the *** *** *** *** (***) regarding your checking account disputeWe appreciate the time you have taken to express your thoughts and concerns. We have reviewed the additional documentation that you provided to the *** regarding your disputeAfter completing an additional review, we re-filed the dispute as a fraud dispute instead of a billing errorThe new case number for your dispute is ***Our Dispute Department has completed their research and your claim is approvedThe $was credited to your checking account on July 14, 2017. Due to the confirmed fraud that occurred on your debit card ending in ***, the Bank must close the debit cardI attempted to contact you multiple times on July 17, 2017, and July 18, 2017, using the phone number you provided to the *** to explain that your debit card would be closedI was unable to reach you, and the voicemail box is full so I was unable to leave a messageOn July 17, 2017, we requested a replacement debit card be sent to your address listed aboveIf you do not receive the new debit card by July 26, 2017, please contact me directly using my phone number listed belowWe will close the existing debit card ending in *** on July 24, 2017, to prevent further fraud from occurring on the account. To access your funds while you wait for the new debit card, you can visit a Fifth Third Banking Center to obtain a Jeanie CardThe Jeanie Card will give you access to withdraw money at an Automated Teller Machine (ATM) and to make purchases at merchants that will allow you to utilize the Personal Identification Number (PIN) while payingPlease note that the Jeanie Card does not have a MasterCard logoYou can also obtain an Access Prepaid Debit Card, which has a MasterCard logo, from a banking centerYou can transfer funds from your checking or savings account to the Access Card to make purchasesBecause you have an existing Essential checking account, there is no monthly fee for the Access CardTo move funds from the Access Card to your checking or savings account, you will need to withdraw the cash from the card and then deposit the funds to the desired accountI have included a copy of the Access Cardholder AgreementPlease review the agreement to determine if the Access Prepaid Debit Card may work for you while you wait for the new debit card. We appreciate your patience while we researched this matter and we value your businessIf I can be of any further assistance, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: *** *** *** *** Enclosure: Dispute Approval Letter, Access Cardholder Agreement

*** ***
*** ** *** ***
*** ** *** Date: July 27, 2016 Account: *** Regarding Your Former Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
account. Your email to the Board of Directors was also forwarded to our office for attentionWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your former checking account ending in *** was charged off with a negative balance of ($589.73) on August 26, For your reference, I have enclosed copies of the statements and overdraft notices that were mailed to notify you of the negative account balanceIf after reviewing the statements, you believe the account was charged off in error, please feel free to contact me directly at either telephone number listed below. Checking accounts are not reported to the four (4) primary credit bureau reporting agenciesIf an account remains negative for fifty-five (55) days, we will close it, report it to *** (a consumer reporting agency) and send the account to a third party collection agencyI verified that this account is no longer being reported to *** or *** *** ***, nor are we engaged in any collection efforts for this accountThe account was sold to *** *** *** *** for ongoing collection efforts on June 10, 2011. *** has since gone out of businessThey may have sold the debt to another collection agency, which is likely why you are receiving calls from *** *** *** ***If you are contacted again by them or by any other collection agency, you can request that they provide validation of the debt to you in writingThis “validation” will include some proof that you are the person responsible for the debt and an accounting of the current balance owed. In addition, you also reserve the right to send the collection agency a written request to cease and desist any future telephone calls regarding the outstanding debtPlease be aware that while they may no longer make telephone calls to you upon receipt of your written request to cease and desist, the third party may proceed with further collection efforts or a judgment as an industry practice. I am sorry for any inconvenience this matter may cause youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com; Board of Directors Enclosures: Account statements; overdraft notices

*** * *** *** ** **
*** ** ***Date: July 7, 2015Account:
***Regarding
Your Debit CardDear *** * ***: We received a copy of the complaint you recently
filed with the Revdex.com We
appreciate the
time you have taken to document your thoughts and concerns.Our goal is to provide professional and
accurate service to our customers and I am sorry if that has not been your
experience. Customer service is of the
utmost importance to all of us at Fifth Third Bank and we appreciate your
feedback as it assists us in identifying problems in an effort to continuously
improve the service we provide our customers.
Please be assured that we have contacted the relevant parties to express
your dissatisfaction with the service you received and passed on your concerns. If you can provide more details about some of
your concerns, we will further investigate.In researching your concerns we found that your
debit card ending in *** is not
blocked. This card was connected to your
checking accounts ending in *** and ***, which are both closed. However, your Jeanie Automated Teller Machine
(ATM) card ending in was
blocked. I was able to unblock this card
on July 2, 2015. This ATM card is
connected to your savings account ending in ***.If you would like a new temporary password,
you may contact our Consumer Call Center at ###-###-####. The center is open Monday through Friday
a.mto p.m., Saturday from 8:a.mto p.m., and closed on Sunday. Once you have the temporary password, you can
go online on the Bank’s website, www.53.com and
set up any password you would like. Our Consumer Contact Center strives to
provide professional and accurate service during every telephone call they
receive throughout the day. Due to this
reason, our Customer Support Specialists will attempt to ensure that every
effort is taken to resolve any issue that you bring to their attention versus
transferring your telephone call. I am
sorry if your telephone call experience did not meet the same high standard.I can assure you that it was not our
intention to cause you any frustration or an undue hardship. You are a valued customer and I appreciate
this opportunity to address your concerns If I could be of further assistance to you,
please call me at ###-###-####, or toll free at ###-###-####, Monday through
Friday, a.mto p.m., ET.Sincerely,Carolyn G.Office of the President Pc: Revdex.com

*** ** *** *** *** *** *** *** ** *** Date: April 25, 2017 Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Your monthly loan payment of $is due by the first (1st) of each monthIf the payment is not received within thirty (30) calendar days of the due date, the relevant delinquency is reported to the credit reporting agenciesYou had a payment due on September 1, 2016. However, we did not receive the paymentJoint account holder *** *** spoke to our Collection Department on September 30, 2016, and scheduled a $payment to process that dayUnfortunately, the account number he provided was incorrect and was missing a digit. As a result, the payment failed and was returned back to the Bank as unpaid on October 5, Due to the regulations that govern collection calls that can be made to an account holder, our Collection Department was unable to resume calling again immediately after the failed paymentOur Collection Department began calling again on October 13, *** *** then paid the September 1, 2016, payment due on October 19, He then paid the October 1, 2016, payment due on November 2, 2016. After reviewing the situation, we confirmed that a Bank error did not occurWe processed the payment using the account number provided to usHowever, because the account number provided was incorrect, the payment failedBecause the payment was made on the thirtieth (30th) of the month, and the payment was returned on October 5, 2016, it was not possible for the Bank to notify you or *** *** of the failed payment before the account became thirty (30) days delinquent on October 1, Additionally, the payment due for October was received more than thirty (30) days after the due dateThe information provided to the credit reporting agencies is accurate, and we are unwilling to remove the derogatory reporting that was correctly reported. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### As of April 24, 2017, the installment loan is current with the next monthly payment of $719.81 due on May 1, There are no payments currently scheduled with the Bank for the May payment due. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Response to my inquiry is unacceptable " due to the inability to make a partial payment option unavailable to you, we have researched
the ability to return the $to you that had posted to an unapplied state on your loanUnfortunately, we
have found that the funds have been reapplied, and have posted to the principal of your loanOnce additional
funds are received that totals the payment amount due April 1, 2016, please contact the Bank to have these
amounts combined to make the full payment that is dueWe deeply regret any inconvenience this may cause
Should you wish to have the funds returned to you in the form of a check, please contact me with the
information belowUpon request of this check, the funds will be sent to you within ten (10) days, and will be sent
via standard mail"In the response the bank says unfortunately the funds have been reapplied I do not understand how this is acceptable? It was bank that reapplied the funds This to me is a fraudulent way to hold the funds since they were not given direction to keep my money in an unapplied credit state The offer of a check does not do me any good at this point."Additionally, your comments expressing less than quality service you received when attempting to make a
partial payment at the branch are very concerningWe strive to provide an exceptional experience to our
customers with each interaction, and I am sorry we did not meet your expectationsI want you to know that
customer feedback is reviewed with our senior and executive management teams as part of our ongoing
commitment to improving our operations"I decided to call MsS., it was a very frustrating conversation While saying the right things about wanting input from customers and taking it very seriously I feel that this was just Politically Correct jargon With my call to MsSI let her know that bank had on its website advertising early payments and bi weekly payments MsSjust kept telling me they haven't offered it in years and that it was not necessary for employees to know very general bank lingo if their bank did not offer that specific product I explained to her that the only reason I decided to start making bi weekly payements was due to their advertising of it on their website (this past weekend that advertisement had been taken down MsSsaid they wouldn't advertise something they didn't have However, I decided to record my access to this page as recent as the middle of this month I told her I could send her a video of my access to it to prove the advertising She told me I could fax it in I would appreciate a phone call from someone above MsSthat would actual listen to my concerns and the advertising in order to take responsibility for it As a customer of the bank its concerning that such a representative of the bank would not do everything she could to investigate this situation and openly invite any evidence in order to analyze it and take the proper steps to ensure it doesnt happen again
Regards,
*** ***

*** ** *** *** * *** ** *** * *** ** *** Date: August 16, 2016 Accounts: *** *** Regarding the Holds Placed on Your Accounts Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com
regarding the holds placed on your accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe placed the holds on your Essential Checking account ending in *** and your Express Banking account ending in *** while we were investigating your fraud claimAs of August 11, 2016, the holds have been removed from both accounts. Please also be aware that your checking account ending in *** has been overdrawn since July 6, 2016, and currently has a negative available balance of ($149.51)Please visit any Fifth Third Bank banking center to make a deposit into your account to bring it to a positive statusShould your account remain overdrawn for fifty-five (55) days or more, we may charge off the account and refer it to *** for collection proceedings. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** ** *** *** *** ** *** ** *** Date: December 28, 2017 Account: *** Regarding Your Auto Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Fifth Third Bank auto loanWe
appreciate the time you have taken to document your thoughts and concerns in this matter On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that on October 19, 2017, you logged into Fifth Third Bank’s Internet Banking and scheduled three (3) payments of $each for your auto loan ending in ***The scheduled dates for these payments were as follows: October 19, 2017, November 17, 2017, and December 15, 2017. Our records further show that on December 6, 2017, you sent an email message to the Bank requesting that we cancel the payment scheduled for December 15, On December 7, 2017, we replied to your email and provided you with instructions on how to cancel the payment via Internet BankingHowever, your Internet Banking usage history does not show any logins between December 6, 2017, and December 20, 2017. On December 15, 2017, we received your payment of $3,385.84, which paid off your auto loan balance in fullHowever, this was the same day of your scheduled payment, and there were no attempts to cancel the payment prior to this dateTherefore, the payment of $was still withdrawn from your checking account. Per our established procedures, we hold an overpayment from a non-Fifth Third Bank account for ten (10) business days to ensure that the funds are good and the payment will not be return unpaid. However, after speaking with you by phone on December 20, 2017, we sent a check in the amount of $to you via UPS overnight mail on December 21, Our records confirmed that the check was delivered on December 23, 2017, and that you cashed the check on December 26, 2017. Thank you for your patience while we conducted our researchYou have been a valued customer, and we certainly hope you will consider using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Pc: Revdex.com

Dear *** ***: After reviewing the customer’s most recent comments, we believe we have fully addressed the customer’s concerns in our previous response.Because no new information was provided, we will not be sending an additional written responsePlease update your file as needed. Thank you, Alison S.Customer Care Team SpecialistOffice of the President | Fifth Third Bank

We believe we have addressed the customer’s concerns in the past two complaintsHe has provided no new information to his complaintWe will not be sending another written response, unless the customer can provide new details to his complaint. Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

*** ** *** *** *** *** *** *** *** ** *** Date: May 26, Account: *** Re: Wire Transfer Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com concerning a wire transfer that was sent from your savings accountWe appreciate
the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfactionOn May 6, 2015, you initiated a wire transfer at the *** *** Financial Center in *** ***, IL to send $6,000***, to *** *** in *** *** *** for benefit of an account held in the name of *** *** ***Per your request, this wire transfer was sent in *** *** rather than in United States (US) DollarsDue to the inability of the account at *** *** to allow funds other than US Dollar currency to be deposited, the funds were kept on holdWe apologize for any miscommunication that may have caused this errorOn May 19, 2015, we recalled the funds involved in the wire transfer from *** *** to be redeposited into your savings account ending in *** in accordance with our wire transfer Terms and ConditionsDue to the wire transfer dispute, the Bank has reimbursed you for the wire transfer fee you paid for the outgoing wire transfer in the interest of customer serviceAdditionally, the *** form you requested is enclosed for your recordsWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ***, Monday through Friday, a.mto p.m., ET *** *** Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: Wire Transfer Form ***