Production Media Company

Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327
Re: Complaint ID [redacted]
To Whom It May Concern:The Consumer initiated this Complaint claiming not to have received the service she purchased.  Because the merchant fully performed the service...

and because the cardholder accepted a non-cancellable contract in writing, the Consumer 's claim is clearly false.  More importantly, the Consumer has already initiated a dispute through her credit card processor, and as a result, the funds were unilaterally withdrawn from the merchant's account without notice. That dispute is ongoing, and the Business cannot accede to the Consumer 's demand for a refund when the funds have already been withdrawn .The Business assumes the Consumer erroneously filed this Complaint and is not deceitfully seeking a double refund .
The Consumer purchased advertising space for her business to be printed in homework folders and circulated through 2018 at an elementary school in her area. The purchase occurred in two parts-an initial purchase and an upgrade.  Please find enclosed on pages three through six copies of the contracts and receipts associated with each part of the purchase .
Please also find enclosed on pages seven through fourteen printouts of two email strings, which explicitly show that the Business sent attached copies of each contract to the Consumer at the time of each purchase . The Business ' first email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase . That same email string shows that the Consumer replied "confirmed " from an email address registered to her name and signed her name, position with the business, business name, and contact information. The second email string shows that the Business sent an attached copy of the contract, along with notice that the purchase was complete. That same email string shows that the Consumer replied "confirmed " from the same email address and signing the same information.
The emails and contracts all stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer 's email replies constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contracts.
Of course, the Complaint does not dispute that the Consumer agreed to the purchases or contract terms.  Rather, she claims not to have received the service.
Part of the service the Consumer purchased was access to the merchant' s professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages fifteen through twenty printouts of numerous emails showing that the cardholder submitted artwork and instructions for the design and that the merchant used that information to create a design proof for approval or changes.  Most importantly, they show that the cardholder replied that the design was "Approved" from the same email address as above.  In other words, the cardholder approved this portion of the service in writing.Page twenty-one is a copy of a FedEx delivery report showing that the merchant shipped the homework folders to the school for circulation.  Inother words, this document is independent, third-party verification that the merchant fully performed the service. The parties ' contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contract or this associated transaction . Even if the Business desired to accommodate a request for cancellation , it could not, because printed advertisements cannot be unmade or removed from circulation.Because the Business fully performed the service and because the Consumer accepted non-cancellable contracts in writing, her claim is clearly false.  More importantly , because the Consumer already initiated a dispute that remains ongoing through her credit card processors, the Business cannot refund the Consumer 's payment. Therefore, this Complaint must be closed in the Business ' favor, because 1) it is moot because of the other ongoing dispute, 2) the Consumer 's claim is false, 3) the Consumer accepted non-cancellable contracts in writing, and 4) the Business fully performed the service.  Please forward this response to the Consumer , and advise the Business if any further communication is necessary .

Complaint: [redacted]I am rejecting this response because:
I do have a complaint into my credit card company. I am not trying to get a double payment as the business states...My purpose in turning them in is to make others aware that they a fraudulent company. Every promise that was made to me on the phone or in email has not been met. The timelines that were given were never met. I NEVER RECIEVED THE PRODUCT I PAID FOR... PERIOD. The folders were not ever given to the schools in the time that was promised to me per the employees. I was told they would start at a certain date, and the dates kept changing every time that I spoke with the company. I paid for them to be in the schools for part of this past school year and through 2018... THEY WERE NEVER PROVIDED TO THE SCHOOLS. This company has ongoing reviews on yelp and other websites with the EXACT same story as mine and the issue here is they too never received the product they paid for and they kept on getting told (just like me) that they were almost done, over and over again. I am an honest person that bases my business on honesty and trust and the claims that I am trying to fraudulently get more money is not true. I am simply trying to warn other people from signing up with them and being scammed by this company. I have attached the letter I sent to the credit card company. I also have emails confirming my contract and my art. That is not the issue here. The issue is that the services paid for were never produced and provided as promised.

Complaint: [redacted]I am rejecting this response because: I will restate again, I don't have time for unprofessional companies such as Production Media Co. I have zero faith in their word. I've received written promises previously that we would get a refund and again, I've sat on the phone time and time again waiting for something to get resolved. Please don't contact me any further with this as I am beyond appalled and the dishonesty and lack of customer service. Sincerely,[redacted] And [redacted]

See Business response and supporting documentation, which were emailed to a Revdex.com agent.Re: Complaint ID [redacted] To Whom It May Concern:             The Consumer initiated this Complaint requesting a refund because of the wait for...

circulation.  Because the Business has fully performed the service and because the Consumer accepted a non-cancellable contract in writing, the Business declines the Consumer’s Desired Settlement, and the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve the matter.            The Consumer purchased advertising space for her business to be printed in presentation folders and circulated for one year by real estate agents who work for an agency in the Consumer’s community.  Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase.            Please also find enclosed on pages five through eight a printout of an email string, which explicitly shows that the Business sent attached, true and exact copies of the contract and receipt to the Consumer at the time of the purchase.  The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase.  That same email string shows that the Consumer replied “confirmed” from an email address registered to her name and containing her business name.            The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.            Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages nine through sixteen printouts of several emails between the Consumer and the Business’ graphic designer.  They show that the Consumer provided artwork and instructions for the design of the advertisement.  They also show that the Business used that information to create design proofs for the Consumer’s approval or changes.  Most importantly, they show that the Consumer replied, “That looks good, thanks.  Please go ahead with it.”  She later also replied, “Approved!”  Those emails were from the same email as the Consumer used at the time of the purchase.            Page seventeen is a copy of a UPS shipping confirmation, which shows that the Business successfully shipped the presentation folders for circulation to the same real estate agents as promised on the Consumer’s contract.  In other words, this document is independent, third-party verification that the Business fully performed the service.            The Consumer’s contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or a refund of the associated payment.            The Complaint points out that the Consumer had difficulty communicating with the Business’ staff.  The Business apologizes for its poor communication.  It will use this Complaint to reevaluate its ongoing effort to improve its customer communications and staff oversight.            Because the Business has fully performed the service and because the Consumer accepted a non-cancellable contract in writing, the Business declines the Consumer’s Desired Resolution.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary. With Respect,Tim M[redacted], Esq.Independent Counsel representing Production Media Company(Messages) 800-962-2587 ext. [redacted](F) 330-423-0424[redacted]@productionmediaco.com*Please view attached documents.

To Whom It May Concern:
Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint requesting a refund and alleging that theBusiness is a scam. Because the Consumer's claim is baseless and because theBusiness fully performed this service two years ago, the Business...

respectfully requeststhat this Complaint be closed and marked as resolved.
The Consumer purchased advertisements for his business to be circulated fortwo years at two real estate agencies. The purchase occurred in two parts. Please findenclosed on pages three and four copies of the receipt and terms and conditions of thefirst part. Pages five and six are the receipt and terms and conditions of the secondpart. Please also find enclosed on pages seven through ten printouts of two emailsshowing that the receipts were sent to the customer at the time of those purchases.Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisement. Page eleven is a printout of an email showing that the Consumersubmitted artwork and instructions for use in the design of his advertisement. Pagetwelve is a printout of the advertisement created by the merchant.
Pages thirteen and fourteen are copies of receipts showing that the merchantordered the printing of folders for the same real estate agencies as promised on theterms and conditions page. Pages fourteen through seventeen are copies of Fed Exdelivery reports showing that the folders were successfully shipped to the real estateagents. In other words, these documents are independent, third-party verification thatthe Business fully performed the service.
Because the Business fully performed the service, it is obviously not a "scam" asthe Consumer terms it. The Business greatly regrets that the Consumer's business didnot experience customer or revenue growth from this marketing piece. The Businessalso apologizes that the Consumer's experience with the Business' communication wasless than satisfactory.
The Business cannot unwind a service that has already been completelyperformed. However, the Business desires to repair the Consumer's opinion of thevalue of the service. Therefore, the Business counteroffers that it will provide new, freemarketing pieces for the Consumer's business.Please forward this response to the Consumer, and advise the Business if anyfurther communication is necessary. Otherwise, the Business looks forward to hearingfrom the Consumer at 1-800-962-2587, and just ask for Customer Service, so theparties can arrange for the new marketing pieces.With Respect,Tim M[redacted], Esq.General CounselProduction Media Company800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted]@productionmediaco.com
[redacted]SUPPORTING DOCUMENTS REDACTED  BY Revdex.com[redacted]

To Whom It May Concern:The Business' response to this Complaint is attached.With Respect,Tim M[redacted], esq.General CounselProduction Media Company[redacted](F) [redacted] attn. Tim M[redacted]@productionmediaco.com
Re: Complaint ID #[redacted] To Whom It May Concern: This Complaint was...

initiated by the Consumer claiming to have been defrauded. The Consumer's claim is false. Nonetheless, the Consumer correctly identifies that the performance of the service he purchased is tardy. Therefore, the Business has already issued a refund, in accordance with his request directly to the Business. I write further only to address the particulars of the Consumer's fraud claim. The Consumer purchased an advertisement for his business to appear in presentation folders and be distributed for one year by real estate agents work for a real estate agency in his area. Please find enclosed on pages three and four copies of the receipt and terms and conditions of the purchase. Of course, the Consumer does not dispute that he agreed to the purchase. The Business had authority to sell the advertisements under its contract with the real estate agents. At the time of contracting, the real estate agents represented themselves as a firm that operates primarily from internet-based marketing and deals in generally higher-value residential homes. Unfortunately, the advertising space is still waiting to sell out, and the presentation folders have not been printed. The Business does not dispute the Consumer's assertion that the real estate agents have a small office. The Business has never seen the real estate agents' physical space, but it stands to logical reason that, if the real estate agents have a lesser presence than other competing real estate groups in the region, then that a lesser presence would lead to the difficulty selling out the advertising space. The Business vigorously disputes that any of these facts indicate fraud. They simply indicate that the Business could not perform its duties under the agreement with the Consumer for reasons that are outside the control of the Business. On or about May 7, the Consumer contacted the Business requesting a refund. The Business willingly agreed to provide a refund and mailed a check for the entire amount of the payment to the address on the terms and conditions page. That address is the same as the Consumer reported in this Complaint. Please find enclosed on pages five and six copies of the check stub and a redacted screenshot of the Business' banking information, showing that the check was cut. To date, the Business' account information does not show that the Consumer deposited the check. The Business assumes the Consumer will do so. Because the Business has already performed the Consumer's Desired Settlement and because the Consumer's claims of fraud are demonstrably unreasonable, the Business believes this Complaint should be closed as satisfied. Please forward this response to the Consumer, and advise the Business if any further communication is necessary.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

November 17, 2015
Re: Complaint [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint claiming that she did not agree tocomplete the purchase and only sent an email confirming the purchase, because shebelieved she was confirming the accuracy of the information on the parties'...

contract.Because the Consumer participated in the service, her claim is clearly false. TheConsumer also claims that the Business does not place a sufficient quantity ofadvertising publications into circulation. The Business' contract with the third-partyvenue at which the advertisement is circulated shows that this claim is also false.Because the Business has already printed the advertisement and placed it intocirculation, it cannot be canceled or removed.
The Consumer purchased an advertisement for her business to appear inpresentation folders and be circulated for one year by a real estate agency in her area.Please find enclosed on pages four and five copies of the contract and receiptassociated with the purchase.
Please also find enclosed on pages six and seven a printout of an email string inwhich the Business' salesperson sent an attached copy of the contract and the "ArtGuidelines" to the Consumer. That same email string shows that the Consumer replied"confirm" and signed her name, position with the business, contact information,assistant's name, assistant's contact information, and business awards. The emailoriginated from an address registered to her name and business name.
Page eight is a copy of the Art Guidelines. They provide detailed information onsubmitting artwork or instructions for the design of the advertisement. Page nine is a
printout of an email showing that the Consumer followed those instructions to submit arequest to the Business' professional graphic design team. In other words, theConsumer participated in the preparation of the advertising service.If the Consumer truly did not agree to complete the purchase, she would certainlynot also have participated in the service.
Page ten is a copy of a receipt showing that the Business ordered the printing ofpresentation folders to be delivered to the same real estate agents as promised on theparties' contract. Page eleven is a copy of a FedEx delivery report showing that thefolders successfully arrived to the real estate agents. In other words, these documentsare independent, third-party verification that the Business fully performed the service inquestion.
The Consumer correctly points out that she requested cancellation of thepurchase. However, that request occurred after the purchase had been processed andher advertising design request submitted to a professional graphic designer. It alsooccurred after the close of business. Therefore, it was not possible for the Business toreverse the purchase that the Consumer had requested and with which she hadparticipated in writing. Moreover, the Consumer's post-business hours request was incontravention of the parties' contract clause that reads in bold print and capital letters,"THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED."
The Consumer also correctly points out that she called the Business in ateleconference with her credit card processor's representative. She had attempted tobreach the contract by unilaterally withdrawing the funds through a credit cardchargeback dispute. During that telephone call, the Consumer acknowledged in arecorded call that she had agreed to the purchase and that she had later changed hermind after speaking with her spouse. In other words, the basis for the request forcancellation is actually buyer's remorse. It is not because of any fault of the Business inthe sale or performance of the service.
The Business will continue to provide presentation folders in the numbersrequested by the real estate agency when they signed the contract. The Business willalso provide additional folders if they help the real estate agents and increase theeffectiveness of the advertising, as long as any request for additional folders is notunseasonably outside the contemplation of the Business' contract with the real estate agents. Obviously, the Business' foremost interest is in providing a service that is as valuable as possible for both the advertisers and the real estate agents. Please find a copy of that contract attached.
Because each of the Consumer's claims are demonstrably false and becauseprint•ed advertisements cannot be removed from circulation, the Business respectfullyrequests that this Complaint be closed. Please forward this response to the Consumer,and advise the Business if any further communication is necessary.
Tim M[redacted], Esq.General CounselProduction Media Company800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:             The Consumer initiated this Complaint requesting a refund because of an error in the printing of an advertisement purchased.  Although the Business declines the Consumer’s Desired Settlement of...

refund based on the fact that the Consumer accepted a non-cancellable contract in writing and based on the fact that the Consumer is receiving a benefit from the advertisement that was printed, the Business offers to resolve the Consumer’s dissatisfaction as described at the end of this letter.  Please note that this responsive letter will refer to the complainant as the Consumer to accommodate the nomenclature of the Revdex.com, but this was a business-to-business transaction.  It is not a consumer matter.            The Consumer purchased advertising space for this business to be printed in presentation folders and circulated in his community for one year by third-party real estate agents.  The purchase occurred in two parts.Please find attached to the same email as this letter “Contract” and “Transaction Receipt,” which show the terms of the purchase and the amount of the first payment.  Please also find attached “Electronic Counterpart Acceptance” and “Emailed Receipt,” which show the Business sent attached, true-and-exact copies of the aforementioned “Contract” and “Transaction Receipt” to the Consumer at the time of the purchase.  The Business’ email requested, in bold print and capital, red typeface, that the Consumer review the “Contract” prior to replying “CONFIRMED” to complete the purchase.  Those same emails show that the Consumer replied “Confirmed” from an email address containing his full business name.The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.The contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally cancel the contract or demand refunds of the associated transactions.Please also find attached “Upgrade Transaction Receipt,” which shows the amount of the second payment and “Email Notice That Upgrade Is Complete,” which is an email showing that the merchant sent an attached copy of the “Upgrade Transaction Receipt,” along with notice that the upgrade purchase was complete.  The upgrade was an increase in the size of the advertising space.  Of course, the Complaint acknowledges that the Consumer agreed to both parts of the purchase.Please also find attached “UPS Shipping Receipt,” which is a document showing that the Business ordered the shipping of the advertising publications to the same group of real estate agents as promised on the Consumer’s contract.  The attached “UPS Tracking Report” shows that the shipment successfully arrived to the real estate agents for circulation earlier than promised on the Consumer’s contract.The Consumer complains that the printed advertisement is different than the design he approved.  The Business apologizes for the error.  Nonetheless, the Consumer is still receiving value from the advertising that is currently in circulation.Because the contract is non-cancellable and because the Consumer is receiving value from the advertisement that is currently in circulation, the Business declines the Consumer’s Desired Settlement of a refund.  However, the Business sincerely desires to remedy the Consumer’s dissatisfaction with the existing advertisement.  Therefore, to resolve this Complaint, the Business offers to reprint the advertisement at the current advertising venue with the correct design and to restart the Consumer’s one year of advertising time.  Alternatively, the Business will print an advertisement with the correct design at another advertising venue of equal or greater value and circulate it for the agreed-upon one year.  In either scenario, the Business will consider the advertisement that is currently in circulation to be free.Please forward this response to the Consumer, and advise the Business which resolution he chooses. With Respect,Tim M[redacted], Esq.Independent Counsel representing Production Media Company(Messages) 800-962-2587 ext. [redacted](F) 330-423-0424[redacted]@productionmediaco.comSee letter and supporting documentation transmitted to Revdex.com agent via email.*Please view attached documents.

Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint on the grounds that the advertising service shepurchased was not performed. Because the Business has fully performed the service and becausethe Consumer authorized a non-cancellable contract in writing, the...

Business respectfully requeststhat this Complaint be closed and marked that the Business made a good faith effort to addressthe Complaint.
The Consumer purchased two advertisements for her real estate business to appear inhomework folders and be circulated for one year at each of two schools in her area. Please findenclosed on pages four and five copies of the contract and receipt associated with the purchase.Please also find enclosed on pages six through twelve printouts of several emails betweenthe Consumer and Business. They specifically show that the Business sent an attached copy ofthe contract to the Consumer at the time of the purchase and requested that the Consumer reviewprior to replying "CONFIRMED" to complete the purchase. Those same emails show that theConsumer twice replied, "Agreement is confirmed" and "I confirm," respectively. The emailsoriginated from email addresses registered to the Consumer's name and to her husband's name.The Consumer's email also originated from her real estate business' domain. Both theConsumer and her husband signed their names to their emails, and the Consumer signed herslogan, business name, and contact information.
The Business' email and the parties' contract both stated that electronic counterpartacceptance of the contract is effective in lieu of a signature. The Consumer and her husband'semail replies constituted electronic counterpart acceptance. Therefore, they clearly accepted theterms of the contract. 
Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisement. The email onpages ten through twelve shows that the Consumer submitted artwork and instructions for thedesign of the advertisement. Pages thirteen through nineteen are printouts of numerous emailsbetween the Consumer and the Business' graphic designer. They show that the Businessprovided several design proofs for approval or changes. Most importantly, they show that theConsumer replied "I approve" the design from the same email address as above and signed hername.
In other words, the Consumer approved this portion of the service in writing. Her emailis time-stamped and dated on August 25. According to the calendars on the websites for each ofthe two schools, their first day of school was August 24.The terms of the parties' contract read, "[The Business] shall deliver the ad at the nextreasonable availably school term." Because the design of the Consumer's advertisement was notcomplete until after the first day of school, it could not be printed and placed into circulation bythat time. Moreover, the Business performed this same service of custom graphic design foreach of the advertisers in the publications and for the schools. In other words, the publicationscould not be printed until every participant approved its design or, at least, until they exceededthe contractual deadlines for submitting artwork and instructions for their respective portions ofthe design.
As the Complaint correctly points out, the Consumer originally stated their dissatisfactionwith the wait for printing in September or October 2015. On or about October 19, the Businessagreed to provide an additional advertisement at a third school and to provide an additional yearof advertising, all at no additional cost, so that the parties could resolve the Consumer'sdissatisfaction at the time. The Business' offer of :free additional advertising was a good faitheffort to provide a satisfactory service from a customer service perspective, even if the Businesshad entirely performed contract duties to the customer within the terms of the parties' writtenagreement to that date.
Pages twenty through twenty-two are redacted copies of receipts showing that theBusiness ordered the printing of folders to be delivered to the same two schools as promised onthe parties' contract and to the third school promised on or about October 19. Pages twentythreethrough twenty-five are copies ofFedEx delivery reports showing that the folders weresuccessfully delivered to each of those schools for circulation. In other words, these documentsare independent, third-party verification that the Business fully performed the service. Becausethe Complaint indicates that the Consumer simply does not believe that the advertisements wereprinted and successfully shipped to the school, the Business is sending sample folders to theConsumer via postal mail at the same time as this response.
The parties' contract reads, "Advertising Term shall begin on the date of delivery to [theschool]." This Complaint claims that the advertising "does nothing" if not delivered during or prior to September 2015. On the contrary, as previously shown, the parties contemplated at thetime of contracting that the folders could be printed later than the first day of school, but that therunning of the advertising time would be dependent on the actual print date to preserve the entirevalue of the service for the Consumer. Moreover, the Consumer knew or should have knownthat they would not be delivered for the first day, since she did not even approve the design ofher advertisement until after the first school term of the year had started and since common sensedictates that the completed publication cannot be printed until all parties, not just the Consumer,approve their design.
Finally, the parties' contract reads in bold print and capital letters, "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer isnot entitled to unilaterally demand cancellation of the contract or refund of the transaction. Evenif the Business desired to accommodate a request for cancellation, it could not, because printedadvertisements cannot be unmade or removed from circulation.
The Business is not able to offer additional discounts or compensation to resolve thisComplaint, because it has already provided additional advertising service to resolve theConsumer's dissatisfaction. The Business believes its previous offer was fair and theConsumer's request for a full refund is unreasonable, since the service has been fully performed.Please forward this response to the Consumer, and advise the Business if any furthercommunication is necessary.
Tim M[redacted].General CounselProduction Media Companyd/b/a School House Folders
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

The Consumer initiated this Complaint claiming that there "was not a single thing that [the Business] delivered on that they said they would do" and claiming to have purchased four advertisements.  The Business apologizes for the portion of the service that has not yet been performed and offers...

to resolve this matter with a prorated refund for that portion.  However, the Consumer only purchased three advertisements, and his claim that the Business has not performed any service is false.
The Consumer purchased advertisements for his business to be printed on presentation folders and circulated for one year by real estate agents who work for three agencies in his area. Please find on pages three through six copies of the signed contracts and the receipts associated with the purchase.  The contracts only list advertisements at three real estate groups.
Part of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages seven through thirteen printouts of several emails between the Consumer and the Business' graphic designers.  They show that the Consumer provided artwork and instructions for the design of the advertisement and that the Business used that information to create a design proof for approval or changes.  Most importantly, they show that the Consumer directed his agent to reply "I approve" the design, and he signed his name, position with the business, business name, and contact information.
In other words, not only did the Business perform this portion of the promised service, but also the Consumer approved it in writing.
Page fourteen is a copy of a receipt showing that the Business ordered the printing of presentation folders for one of the same real estate groups as promised on the contracts.  Page fifteen is a copy of a FedEx delivery confirmation showing that the folders successfully arrived to the real estate agents for circulation.  In other words, these documents are independent, third­ party verification that the Business printed these presentation folders.  Of course, this Complaint also acknowledges that the Consumer received a sample.
The Consumer claims to have been promised that his business would be the only advertiser from his industry.  He also claims to have been promised that his advertisement would be placed in a particular location on the presentation folders.  The contracts read, "All negotiations have been integrated into this contract."  They also read in bold print and capital letters, "EXCLUSIVITY IS NOT AVAILABLE UNLESS SPECIFICALLY STATEDHEREIN."  Finally, they read, "The [Consumer] has not relied on any promises, statements, or representations not contained herein." In other words, the Business did everything in its power to notify the Consumer on the each contract he signed that any terms for which he wished to negotiate must be included in the written contract.
In spite of the foregoing, the Consumer correctly points out that two advertisements have been delayed for an inordinate amount of time.  The Business offers to resolve this matter by providing a prorated refund check to the address listed in this Complaint, on the condition that  the Consumer withdraw and discontinue his use of incendiary and defamatory accusations, such as "scammers" and "jokers."  The Business understands that the Consumer will be dissatisfied with the tardy performance of a portion of the service, but tardiness does not justify his angry language.  Please forward this response to the Consumer, and advise the Business of his response to this offer of resolution.

Please see the Business response that was emailed to an agent of Revdex.com.Re: Complaint ID [redacted] To Whom It May Concern:             The Consumer initiated this Complaint claiming that the Business has done nothing that was promised at...

the time of the purchase.  Because the Business has performed all of the service that is due to date and because the Consumer accepted a non-cancellable contract in writing, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve the matter.            The Consumer purchased an advertisement for her business to be printed in presentation folders and circulated for one year by third-party real estate agent who work for an agency in her community.  Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase.            Please also find enclosed on pages five through eight a printout of an email string, which explicitly shows that the Business sent attached, true and exact copies of the aforementioned contract and receipt to the Consumer at the time of the purchase.  The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase.  That same email string shows that the Consumer replied “Thank you confirmed [sic]” from the same email address listed as belonging to the Consumer in this Complaint.            The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.            Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages nine through fourteen printouts of several emails between the Consumer and the Business graphic designer.  They show that the Consumer supplied artwork and instructions for the design of the advertisement.  They also show that the Business used that information to provide design proofs for approval or changes.  Most importantly they show that the Consumer replied to approve the design from the same email address as above.  In other words, the Consumer approved this portion of the service in writing.            By designing the advertisement, the Business has performed all of the service that is due to date.  The Consumer claims to have been promised that the advertisement would be placed into circulation within four weeks after the purchase.  On the contrary, the contract reads, “[The Business] shall deliver ad within a reasonable time, which [the Business] estimates to be approximately 120 days from Contract Date.”  The Contract Date was March 10, 2017.  Therefore, the parties’ contractually-agreed expectation was that the advertisement would be placed into circulation approximately July 8, 2017.            The contract also reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally cancel the contract or demand a refund of the payment.  Even if the Business desired to accommodate a request for cancellation, it could not, because it has already invested its largest expenses into the performance of the service.  They are the cost of the salesperson’s time and bonus and of professional graphic design.  Moreover, the merchant incurred administrative costs and turned away other potential purchasers, rendering it unlikely to be able to resell the space.            The Business apologizes that a misunderstanding arose, even though it cannot identify the source of the misunderstanding, since the language of the agreement was so clear.  The Business also apologizes that its customer service agent did not communicate effectively or politely.  It seems the matter could have been cleared up with a telephone call if the communication had more effective.            Because the Business has performed all of the service that is due to date and because the Consumer accepted a non-cancellable contract in writing, the Business declines the Consumer’s Desired Resolution of a refund, and respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary. With Respect,Tim M[redacted], Esq.Independent Counsel representing Production Media Company(Messages) 800-962-2587 ext. [redacted](F) [email protected]*Please view attached documents.

October 5, 2016Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint claiming that the Business did not have authority to sell the advertising service she purchased.  Because the Business has always had contractual authority to perform the service in...

question, because the Business has fully performed the service, and because the cardholder signed a non-cancellable contract, the Business declines the Consumer 's Desired Settlement and demands that the Consumer retract the false and defamatory statements in this Complaint.
The Consumer purchased advertising for his business to be printed in homework folders and circulated for two years at a school in his area.  The purchase occurred in two parts.
Please find enclosed on pages three and four copies of the signed contract and transaction receipt for the first transaction.  Please also find enclosed on pages five and six a copy of the upgrade contract and receipt to which this Complaint acknowledged that the Consumer agreed. Pages seven and eight are a printout of an email showing that the Business sent an attached copy of the upgrade contract to the Consumer at the time of the purchase.
Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages nine through fourteen printouts of numerous emails, which show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to provide design proofs for approval or changes. Most importantly, they show that the Consumer replied "I Approve!"the design, and then later replied to an updated design, "Looks good, Jack!  Push it through.  Thank you." In other words, the Consumer twice approved this portion of the service in writing.
The signed contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contract or this associated transaction.  Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation.
Page fifteen is a copy of a receipt showing that the Business ordered the printing of homework folders for the same school as promised on the Consumer's contract.  Page sixteen is a copy of a [redacted] delivery report showing that the homework folders and advertisements  thereon were successfully shipped to the school for circulation.  In other words, these documents are independent, third-party verification that the Business fully performed the service.
Page seventeen is a copy of the Business ' contract with the school.  It imposes a duty on the Business to print the homework folders.  It imposes a duty on the school to circulate the folders.  Most importantly , it gives the Business authority to sell the advertising, the revenue from which supports the entire cost of original, customized graphic design for all the participants, printing, and shipping.  In other words, this program enables schools to reallocate valuable budget dollars to other important items.  The Consumer's baseless and defamatory statement that there was any fraud is damaging to the Business' commendable program.
Furthermore, the Consumer has already disputed at least one of these transactions with his credit card processor.  As a result of the normal course of these disputes, the funds were removed from the Business' account before the Business was notified of the dispute, and the Business must respond to recover those funds.  The Business assumes the Consumer is not seeking to be double-refunded and committing the very type of fraud of which his mudslinging accuses others.
This Complaint must be closed and marked as satisfied or, at least, that the Business made a good faith effort, because 1) the Consumer's claims are false, 2) the Business has always had authority to sell the advertising service, 3) the Consumer approved the design portion of the service in writing, 4) the merchant fully performed the service, and 5) the contract is non­ cancellable.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.

Re: Complaint ID [redacted]
To Whom It May Concern:The Consumer initiated this Complaint claiming not to have received the service he purchased .  Because the Business fully performed the service and because the Consumer obtained a refund through another dispute resolution mechanism , the...

Business respectfully requests that this Complaint be closed and marked as satisfied.
The Consumer purchased two advertisements for his business to be printed in presentation folders and circulated for one year by real estate agents who work for two real estate groups in his area.  The purchase occurred in two parts.
The contract and receipt associated with the first transaction are enclosed on pages three and four.  Pages five through nine are a printout of an email string, which explicitly shows that the Business sent attached copies of the contract and receipt to the Consumer at the time of the purchase .  The Business ' email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase.  That same email string shows that the Consumer replied "Confirm" from an email address registered to his name and containing his business ' name and signed his name.  The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer 's email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.Pages ten through fourteen show that the parties exchanged similar information to complete the second purchase and agree to the second contract.Of course, the Consumer does not dispute that he agreed to complete the purchases , and the Business largely agrees with his characterization of events, except to the extent that it omits reference to the terms of the contracts.
Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages fifteen through nineteen printouts of several emails between the Consumer and the Business ' graphic designer.  They show that the Consumer submitted artwork for the design of the advertisement and that the Business provided a design proof for approval or changes.  Most importantly, they show that the Consumer replied to "Approve" the design from the same email address as above.  In other words, the Consumer approved this portion of the service in writing.
Pages twenty and twenty-one are copies of [redacted] delivery reports showing that two shipments of presentation folders were successfully shipped to the same geographic locations for circulation as promised on the parties ' contracts.  In other words, these documents are independent, third-party verification that merchant fully performed the service before the Consumer filed this Complaint and within the approximate timeframe that the Consumer acknowledges he was promised by the Business ' customer service agent. The Consumer correctly states that he initiated a dispute through his credit card processor to unilaterally obtain refunds. Inother words, the Consumer is in breach of contract, because he has failed to pay for the service under his contract duty.
In spite of the foregoing conclusive evidence that the Business fully performed the service and in spite of the fact that the Consumer is in breach of contract, the Business has graciously refrained from referring the Consumer's account to collections, or from damaging his credit rating, or from otherwise taking legal action to obtain the funds or recover damages to which the Business is rightfully entitled.The Business agrees to consider this matter settled if the Consumer will acknowledge that this Complaint has been satisfied.  This agreement shall not be construed as an admission of fault or liability. Rather, it is a good faith effort to resolve this matter and move productively forward with business.  If the Consumer declines, the Business reserves the right to seek a legal remedy for the damages caused by the Consumer 's breach of contract.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary .

The Consumer misstates the Business previous response.  The Business is not offering to "repair" the design.  The Business is requiring that the Consumer utilize the same proofing process that every customer uses.  The availability of a manager to discuss the Consumer's request for cancellation after she already agreed in writing to a non-cancellable contract is irrelevant to the ultimate performance of the service and the Consumer's own failure to request changes to the design proof.  If the Consumer declines to elect changes to the design proof, the Business will print her advertisement as the design currently stands, in accordance with the notice she received that failure to request changes results in the approval of the design.The Business declines to alter its decision and will not refund the payment.  If the Consumer does elect to retain legal counsel, she may have her counsel contact PMC's counsel using any of the information listed in the previous responsive letter.  The Business will provide a mailing address to her counsel, so the Consumer can pay her delinquent balance.  Alternatively, the Business will resolve this matter by forgiving her delinquent balance and completing the proofing process.  Nothing contained herein or in the Business' previous response shall be considered a waiver or modification of rights.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern:The Business assumes without conceding that the details of this Complaint are true.  The Business believes the Consumer's Desired Settlement of a refund is reasonable because of the wait for design of the advertisement she purchased.  However, the Business also...

believes it is important to point out that the advertisement the Consumer purchased is not past its delivery due date, and the Consumer's complaint about waiting is premature.  Moreover, the publication would have arrived on time without cancellation of the purchase.  The refund will be processed via the same medium with which it was paid to the Business.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.With Respect,[redacted]General CounselProduction Media Companyd/b/a School House Folders[redacted](F) [redacted] attn. [redacted]@productionmediaco.comwww.productionmediaco.comwww.schoolhousefolders....⇄

November 17, 2015
Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint claiming not to have received a copy ofthe parties' contract at the time of the purchase and not to have authorized payment.The Consumer authorized the transaction and a non-cancellable...

contract in writing.The Consumer's claims are patently false and amount to breach of contract,misrepresentation, and defamation, among several other likely unlawful behaviors.Nonetheless, the Business already refunded the Consumer's payment, because theparties' business-to-business relationship was clearly unproductive.
The Consumer paid half of the balance for the purchase of an advertisement tobe circulated in homework folders for one year at a school in his area. Please findenclosed on pages four and five copies of the contract and receipt associated with thepurchase.
Please also find enclosed on pages six through eleven printouts of two emailstrings. They specifically show that the Business sent an attached copy of the contractto the Consumer at the time of the purchase, and they requested that the Consumerreview it prior to replying "CONFIRMED" to complete the purchase. Those email stringsshow that the Consumer twice replied "confirm" from an email address registered to hisname and business name.
The contract and email both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signature. The Consumer's email reply constituted anelectronic counterpart acceptance. Therefore, the Consumer clearly authorized thepurchase and accepted the terms of the contract.
Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisement. The parties' contract reads, "[The Consumer] shall submit artwork withinten business days." The aforementioned emails also contained a second attachment,"Art Guidelines." Please find a copy of the guidelines enclosed on page twelve, whichalso requested that the Consumer submit artwork and instructions within ten businessdays of the purchase. They contained detailed instructions for doing so. When theConsumer failed to provide artwork or instructions by the deadline, the Businessemailed him a reminder. Please find a printout of that email enclosed on page thirteen.
The Consumer emailed the Business twice after the purchase requestingcancellation on several grounds, primarily that he was dissatisfied with poor reviews ofthe service that he had read on the internet. The Business' agents spoke with theConsumer by telephone at the time and reminded him of the clause of the parties'contract that reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BECHANGED, MODIFIED OR CANCELED." Those conversations did not reach anamicable conclusion.
The reason the Business proposed this clause that the Consumer accepted inwriting is that the Business incurs its largest expenses immediately after the purchase.They are the cost of the salesperson's time and bonus and the cost to reserve time forthe Consumer to work with the aforementioned professional graphic designers.Moreover, the Business incurs administrative costs and turns away all other potentialpurchasers of the space, rendering it unlikely to be able to resell the space and reducingthe revenue available to support to the design and printing of the school's folders. TheBusiness simply believes it is wrong to renege on promises made to schoolchildren.
The Consumer has made numerous threats of unlawful conduct. If he carries outthose threats, the Business will have no choice but to defend its legal rights to be free ofbreached contracts and defamation. However, the Business believes that theConsumer will not force such unpleasantness and considers this matter closed.
Because this Complaint does not contain a Desired Settlement and because theBusiness has previously refunded the Consumer's payment, the Business believes thisComplaint is moot. Please forward this response to the Consumer, and advise theBusiness if any further communication is necessary.
With Respect,Tim M[redacted] Esq.General CounselProduction Media Companyd/b/st School House Folders[redacted] ext. [redacted](F[redacted] attn. Tim M[redacted]

Complaint: [redacted]I am rejecting this response because: the contracts you provided are not signed or dated. please provide signed and dated contracts or refund my money. Also please provide proof that the advertisements were completed in the promised time frame of three to five weeks from the date of the contract. The last person I spoke with at your company informed me the advertisements will be going out sometime this money, but that is 7 MONTHS from the date of the contract, which does not meet your obligation.Sincerely,[redacted]

Dear Ms. [redacted]:
On April 19, your office wrote requesting clarification of one issue related to Complaint ID [redacted], "How have [Production Media Company] proved that [Production Media Company] performed the task at hand. I have received no folders (the product I paid for)."
Please refer to the letter and supporting documentation in my original response to this Complaint.  I outlined that the Consumer purchased an advertising service, not a product.  The service is to be circulated by third party real estate groups.  The response and supporting documentation also showed that Production Media Company designed the advertisement, in accordance with the terms of the contract.  Most importantly, they showed that Production Media Company printed the advertisement and shipped it to the promised real estate groups for circulation.
In other words, the Consumer did not receive a product, because he did not pay for one and was never due to receive folders himself.  Rather, he purchased a service, and Production Media Company performed that service.  For that reason, the Business respectfully requests that this case be closed and marked that the Business made a good faith effort to resolve the Complaint.  Please advise the Business if any further communication is necessary on this issue.
 
With Respect,
Tim M[redacted], Esq.
General Counsel
Production Media Company
800-962-2587 ext. [redacted]
(F) 503-605-1194

With regard to my complaint and reply from Production Media. The business took one month to reply to my complaint with a kind offer to refund the $395 paid. I was given only 7 days to reply - not enough time. I will be very appreciative of the full refund ($395.00).  Please be in touch with me and Production Media to have this expedited.