Production Media Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: complaint ID [redacted] To Whom It May Concern: This Complaint was filed by the Consumer claiming to have paid for advertising with the Business. The Consumer's claim is patently and provably false. She has never paid a dime. The Consumer also claims that the Business did not have authority to...

sell the service. The Business has written authority in the form of contracts. Because the Consumer's claim has no basis in fact, because the Consumer has never paid the Business for anything, and because the Consumer's claims cause damages to the Business by defamation, the Business demands that this Complaint be removed from the Business' record. If the Revdex.com cannot or will not remove this Complaint from the Business' record, the Business demands that the Consumer issue a written apolo.gy for her false claims. The transactions in question were for the purchase of advertising for the Consumer and her former employer to be circulated at three schools in their area. The purchases took place over the course of three transactions. Please find enclosed on pages five through eight copies of the contracts and receipts associated with the purchases at the time they were placed. The contracts specifically show that the Consumer agreed to pay half towards each of the two purchases and the other half 120 days later. The receipts show that half of the total liability was paid at the time. Please also find enclosed on page nine a copy of a receipt showing that the Business processed the other half of the two payments on July 29, in accordance with the parties' agreement. The purchases had occurred exactly 120 days earlier on April 1. In spite of the Consumer's false claim, she did not make any of the payments. It was her former employer. The aforementioned receipts show that all transactions were processed on the same credit card, a Visa ending in [redacted]. On July 31, the Consumer's former employer contacted us. Please find enclosed on pages ten and eleven a partial printout of an email string. The former employer stated, "withdrawal for this amount .. . was charged to my credit card today." The former employer also called the Business Customer Care Specialists reiterating the fact that he had paid the whole amount and the Consumer had paid nothing. Since all transactions were processed on the same credit card, the Consumer's claim is clearly patently false. She is either fraudulently trying to obtain a refund of money paid by her former employer to an account in her name, or she filed this claim in an attempt to get out of trouble with her former employer, or she may simply be attempting to avoid her duties under the parties' contracts. Notably, the aforementioned email string shows that the former employer stated "I have reached an agreement with [the Consumer] to let her assume this account. She will be responsible for the $375.00 that is coming due per your agreement. Thank you." When the Business discovered that the agreed-upon balance due was processed on the former employer's credit card and that the Consumer should have been the one to pay the balance, the Business refunded that transaction. Please find enclosed on page twelve a copy of the refund receipt. In other words, the Consumer has paid absolutely nothing. She breached her agreement with her former employer to pay for the advertising, and she breached her contract with the Business. Furthermore, her statements are patently false. False statements that meet certain criteria are defamatory. These statements meet those criteria. The Consumer is liable for damages caused by the breach of contract and defamation, among several other potential claims. For further verification that Consumer agreed to the terms of the contracts, please refer to pages thirteen and fourteen, which are an email string between the Business and Consumer from the time she worked for her former employer and placed these purchases. The merchant's email specifically shows that it contained an attachment of the contracts, and it requested that the Consumer review it prior to replying "CONFIRMED" to complete the purchase. That same email string shows that the Consumer replied "Confirm" from an email address registered to her name and signed her name. The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature. The Consumer's email reply constituted an electronic counterpart acceptance. Pages fifteen and sixteen are a printout of an email showing that the second contract was sent to the Consumer with notice that the second purchase was complete. Therefore, the Consumer clearly accepted the terms of the contracts. The contracts state, "Any unpaid amount per contract, gives [the Business] the right to withhold delivery of ad to [the schools]." As shown above, the Consumer has failed to pay the balances due. Thus, the Business has the right to wait to complete the service until the Consumer performs her contract duty to pay for the service. To protect the Consumer in situations such as that just described, the contracts also included a c1ause that her advertising time would not begin until the advertisement is placed into circulation. Furthermore, the contracts state in bold print and capital letters that "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer has never been entitled to unilaterally cancel the contracts or associated transactions. The reason the Business proposed the no cancellation clause is because it invests its most significant expenses early in the process of performing the service. They are the cost of the salesperson's time and bonus and the cost of customized professional -graphic design. Please find enclosed on pages seventeen through twenty­ one printouts of numerous emails showing that the Business' graphic designer used the artwork and instructions from the Consumer to create a proof for approval or changes and that the Consumer replied "I approve" from the same email address as above that is registered to her name. Thus, the Consumer approved of this portion of the performance of the service in writing. The Consumer claims that the Business did not have authority to sell the advertising to be circulated by the three schools. Again; the Consumer's claim is patently false. Please find enclosed on pages twenty-two through twenty-four copies of contracts between the Business and each school. Those contracts are signed by the principals of the schools. The contracts impose a duty on the Business to create the folders. They impose a duty on the schools to circulate the folders. They give the Business authority to sell the advertising space that generates the revenue to pay for the folders. Because each of the Consumer's claims are demonstrably false and because the Consumer has paid absolutely nothing for the service, the Business demands that this Complaint be removed from the Revdex.com's record. It does not meet the criteria that the Revdex.com says on its website may be filed. Alternatively, the Business demands that the Consumer pay the balance owing towards her purchases. If she does pay the amount owing, then the Business will complete the service and consider this matter and Complaint settled and refrain from taking legal action against the Consumer. Please forward this response to the Consumer, and advise the Business if any further communication is necessary. With Respect,
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Please find attached the Business' response to Complaint ID [redacted], along with supporting documentation.
 
To Whom It May Concern,
The Consumer initiated this Complaint on the grounds that he's dissatisfied that someone he talked to about the advertising service he purchased was unfamiliar...

with the advertisement. Because the Consumer accepted a non-cancellable contract in writing and because the nature of advertising is such that some viewers may not remember it, the Business respectfully requests that this Compliant be closed and marked as satisfied or, at least, that the Business made a good faith effort. 
The Consumer purchased advertising space for this business to be printed in presentation folders and circulated for two years by real estate agents who work for Keller Williams agency. The purchase occurred in two parts. 
Please find enclosed on pages three and four copies of the contract and transaction receipt associated with the first part of the purchase. Please also find enclosed on pages five and six a printout of an email string, which explicitly shows that the Business sent an attached copy of the contract to the Consumer at the time of the first part of the purchase. 
The Business' email requested that the Consumer review the contract prior to replying "CONFIRMED" to complete the purchase. That same email string shows that the Consumer replied "Confirmed" from an email address registered to his name and originating from his Business' domain and signed his name, business name, and contact information.
The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature. The Consumer's email reply constituted electronic counterpart acceptance. Therefore, the Consumer clearly accepted the terms of the contract associated with the first part of the purchase.
Pages seven through nine are copies of the contract and two transaction receipts associated  with the second part of the purchase, which was an upgrade of the size and duration of circulation of the original purchase. Pages ten and eleven are a printout of an email string showing that the Consumer went through a substantially identical process to accept the terms of the upgrade contract. 
Page twelve is a copy of a FedEx delivery report, which shows that the Business shipped presentation folders to the same real estate agents as promised on the contracts. In other words, this document is independent, third-party verification that the merchant fully performed the service. Of course, this Complaint acknowledges that the Consumer knows the Business fully performed the service. 
The Consumer's complaint is simply that he is dissatisfied with the design of the advertising publication and that he is dissatisfied that one potential viewer of the advertisement did not know about his business or remember the advertisement.
The Business designs the presentation folder according to the specifications provided by each participant. The Business does not have control of the content of the presentation folders. For example, the artwork and design of the covers of the folders is provided by the real estate agents who circulate the folders. They approve the design proof prior to its printing. Similarly, each of the advertisers approves the design of their space within the presentation folders, just like the Consumer did in this case. The Business feels bad that the Consumer is unhappy with the overall design, but the Business has an obligation to every customer to make sure they are happy with their portion of space. That was the promise the Business made to each participant, just like it did for the Consumer.
The Consumer's claim that one potential customer did not remember seeing the advertisement is outside of the Business' control. In fact, the very nature of advertising is that only a certain percentage of viewers will remember it. Nothing within the Business' contract promised or warranted that every viewer would remember the advertisement.
For that reason, the Consumer's claim that he was conned is unreasonable, false, and defamatory. The Business performed  its duty to print the advertisement and place it into circulation. The Business reserves the right to seek a remedy for damages caused by the Consumer's defamation.
This case must be closed in the Business' favor, because the Business fully performed the service and because the Consumer accepted a non-cancellable contract in writing. Please forward this response to the Consumer, and advise the Business if any further communication is necessary.
With Respect,
Tim M[redacted], Esq.
 
 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:
Please find attached the Business' response to Complaint ID [redacted], along with supporting documentation.
With Respect,
Tim M[redacted], Esq.
General CounselProduction Media Company
800-962-2587 ext. [redacted]
(F) 503-214-8228 attn. Tim...

M[redacted]
[email protected]
 
Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint based on five accusations. Four of themare demonstrably false. The Business does not understand the fifth accusation andrequests clarification from the Consumer. Upon receipt of better understanding of thesource of the Consumer's false beliefs and of the meaning of the fifth, the Business iswilling to make fair accommodations to remedy the Consumer's concerns. Thefollowing response and supporting documentation are arranged differently from theComplaint for purposes of chronological clarity.
The Consumer purchased two advertisements for his advertiser-client to becirculated for two years each by real estate agents who work for two real estateagencies. The purchase occurred in two parts. Please find enclosed on pages fourthrough seven copies of the contracts and receipts associated with each part.
The Consumer's first accusation claims not to have authorized the second part ofthe purchase. Please find enclosed on pages eight through ten a printout of an emailstring showing that the Business sent a copy of the first contract to the Consumer at thetime of the purchase. The Business' email specifically shows that it contained anattachment of the contract, and it requested that the Consumer review it prior to replying"CONFIRMED" to complete the purchase. That same email string shows that theConsumer replied "CONFIRMED" from an email address registered to his name. Pageseleven through fourteen show that the parties exchanged a nearly-identical email stringwith the second contract and the Consumer's reply. In other words, the Consumerunequivocally did authorize both parts of the purchase.
The Business believes the source of this false accusation is that the Business' 
salesperson erroneously believed that the transaction could be processed earlier thanthe Consumer expected. Nonetheless, the parties clearly resolved that concern, andthe Consumer clearly authorized both parts of the purchase in writing.
The aforementioned emails and contracts all stated that electronic counterpartacceptance of the contracts is effective in lieu of a signature. The Consumer's emailreplies constituted electronic counterpart acceptances. Therefore, the Consumerclearly accepted the terms of the contracts.
Secondly, the Consumer claims that the Business has not performed the serviceas promised. Pages fifteen through seventeen show that the Consumer suppliedartwork to be used in the design of the advertisement. They also show that theBusiness' professional graphic designer provided a proof of the advertisement for theConsumer's approval or changes. Most importantly, they show that the Consumerreplied "I APPROVE" the design from the same email address as above. In otherwords, the Consumer approved this portion of the service in writing.By designing the advertisement, the Business has performed all of the servicethat is due to date. Therefore, the Consumer's claim that the Business has notperformed as promised is clearly false.
The parties' contract reads that the advertisements will be placed into circulation"approximately 120 days from the purchase date[s]." The transactions occurred onSeptember 24, 2015. Therefore, the parties' contractual agreement was that theadvertisements would be placed into circulation approximately January 22, 2016. Thecontract also reads, "[The two years of advertising time] shall begin on the date ofdelivery to [the real estate agents}." In other words, the Consumer will receive exactlythat which he purchased beginning at the agreed-upon time, and the Business iscurrently within the exact terms of the parties' contracts.
Thirdly, the Consumer claims that the Business failed to timely communication.Page eighteen is a printout of another document that was attached to the email stringsexchanged at the time of the purchase-the Art Guidelines. The contracts read,"Sponsor shall submit artwork within ten business days." The Art Guidelines alsorequested that the Consumer submit artwork within ten business days. Furthermore,page nineteen is a printout of an email the Business sent on the sixth business day afterthe purchase reminding the Consumer of the deadline.Unfortunately, page fourteen shows that the Consumer missed the deadline.Nonetheless, the Business received the Consumer's artwork and replied that he wouldreceive a proof of the advertisement within the next ten business days. Please find aprintout of that email reply on page twenty.
Page fifteen shows that the Business provided the proof nine business dayslater. In other words, the Business communicated according to the exact timelines itrepresented in writing, and despite numerous written statements and reminders of theartwork deadline, the Consumer failed to timely submit artwork.
Fourthly, the Consumer claims that the Business does not have a formalre lationship with the real estate agents that are to circulate the advertisements. Pagestwenty-one and twenty-two are copies of the Business' contracts with those agents.They impose a duty on the Business to design and print presentation folders, and theyimpose a duty on the real estate agents to circulate them. They also give the Businessauthority to sell the advertising.
Finally, the Consumer claims that the Business owes him an "agency feecommission." The Business does not understand this accusation. The Business has noagreement to provide commissions to marketing agents, such as the Consumer, whopurchase advertising for their clients.
Because each of the Consumer's accusations are demonstrably false, theBusiness does not understand their source. The Business respectfully requestsclarification from the Consumer on the source and on the meaning of the final claim.Please forward this response to the Consumer, and advise the Business if any furthercommunication is necessary.
With Respect,
Tim M[redacted], Esq.General CounselProduction Media Company800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted][email protected]
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]I am rejecting this response because: until I receive the check and tracking number that's supposedly being mailed to me, I will not accept this response as a resolution. Please mail me the $395 check and tracking number. Once I receive it, I will change this Revdex.com complaint to resolved.Sincerely,[redacted]

Complaint: [redacted]
The owner of Production Media Company mailed me a full refund ($375) due to me voicing my dissatisfaction over the negative experience I had with her company (even though my ad finally went to print, supposedly a few days before).  Based on this, I would like to close this complaint but wanted it known that the business response was inaccurate, due to the fact that I was refunded.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While I still disagree with the manner in which this business conducts business (verbal agreements to cancel are not valid nor binding, and once you supply your credit card number you receive a receipt that indicates the transaction is non-cancelable), I will honor the original agreement and give this company a chance.   Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The promise of exclusivity was worth $800 for the ad. Because some might say there is still a justifiable value to what was finally provided and because there are 4 total insurance companies listed on the final publication, I will accept 25% of the original cost. A $600 refund would reflect the reduced value of the folders as printed. This concession is made only for convenience sake. As previously stated, I would never have purchased from PMC without exclusivity. In actuality, this ad has no value at all to me.

Complaint: [redacted]I am rejecting this response because: I listed the name of the person who harassed me as a sales tactic. As a follow up, I phoned the school in which this company was trying to sell me advertising for. They informed me that they have nothing to do with this company and that they bombard the school with calls. I'm glad I chose not to turn over my money to them and want to keep them from fooling anyone to do so.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I WILL ACCEPT FULL REFUND OF MONEY THAT I PAID ONLY.    I DO NOT WANT TO DO ANY FURTHER BUSINESS WITH THIS COMPANY.  
Sincerely, [redacted]

The Consumer responded requesting clarification on her delinquent balance.  The Business incorporates its previous responses and all supporting documentation as if they were fully restated herein.
The supporting documentation shows that the Consumer agreed to two purchases of $395 each, totaling $790 of liability.  The supporting documentation and the Consumer's own statements how that she made half-down credit card payments toward each purchase at the time they were made.  $197.50 plus $197.50 equals $395.  As the Consumer correctly points out, she paid the second half of one of the purchases, another $197.50.  Thus, she has paid a total of $592.50, which is $197.50 less than the total agreed-upon purchase price of $790.  The remaining unpaid balance is delinquent.
The Business reiterates its offer to resolve this matter by forgiving the Consumer's unpaid balance.

This Complaint correctly points out that printing of the Consumer's advertisement has been delayed by approximately eight weeks.  The Business apologizes to the Consumer for the delay and will refund his payment by mailing a check to the address listed in this Complaint.  The Consumer...

couches his statements in terms of believing the Business is a "scammer" and its people "dishonest."  Of course, those statements are false and likely defamatory.  Nonetheless, the Business desires to resolve this matter and wishes the Consumer great success in his future endeavors.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to know the time frame that I should expect to see the check and the amount that they will be sending.Sincerely, [redacted]

To Whom It May Concern:
This message does not contain any specific requests of items on which the Revdex.com serving Alaska, Oregon and Western Washington.  Please provide information or close this Complaint with notice that the Business made a good faith effort to resolve the...

matter, and the Consumer did not reply.
With Respect,
Tim M[redacted], Esq.
General CounselProduction Media Company
800-962-2587 ext. [redacted]
(F) 503-605-1194
[redacted]@productionmediaco.com

October 29, 2015
Re: Complaint ID [redacted]
To Whom It May Concern:
This Complaint was initiated by the Consumer claiming 1) to have agreed tomake a second purchase but not to have agreed to make a payment toward thatpurchase, 2) to be dissatisfied that there are other businesses that advertise,...

and 3) tobe dissatisfied with the quantity of publications that were placed into circulation featuringher advertisement. The Business performed the service in spite of the Consumer'sdelinquency making her payments, and at least some of the Consumer's complaints aredue to false information from third parties. Nonetheless, this letter concludes with theBusiness' proposed resolution of this matter.
The Consumer purchased advertising space for her business to appear inhomework folders and be circulated for two years at two schools in her area. As theConsumer correctly states in her Complaint, the purchase occurred in two parts. Pleasefind enclosed on pages five through eight copies of the contracts and receiptsassociated with each purchase.
Please also find enclosed on pages nine and ten a printout of an email string inwhich the Business sent a copy of the first contract to the Consumer at the time of thepurchase. The Business' email specifically shows that it contained an attachment of thecontract, and it requests that the Consumer review it prior to replying "CONFIRMED" tocomplete the purchase. That same email string shows that the Consumer replied "Iconfirm" from an email address registered to her name.
The contract and email both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signature. The Consumer's email reply constituted an electronic counterpart acceptance. Therefore, the Consumer clearly accepted the terms of the contract.
Pages eleven and twelve are a printout of an email in which the Business sent acopy of the second contract to the Consumer. It specifically shows that it contained anattachment of that contract. Rather than replying to that email, the Consumer placed aphone order for the second advertisement. Her Complaint acknowledges that sheagreed to complete the purchase. Furthermore, the following will show that theConsumer participated in the preparatory stages of the service, which is an additionalindication that she accepted the agreement and terms.
This Complaint claims that, although the Consumer agreed to the secondpurchase, she did not agree to make a second payment. This claim is counterintuitive,but the parties resolved this misunderstanding at the time. The Consumer's Complaintacknowledges that resolution. The Consumer called one the Business' Customer CareSpecialists on or about April 3, 2015-two days after the second purchase. As theConsumer's Complaint further acknowledges, the Business agreed to waive the balancedue toward the second purchase and provide the service at cost of only the disputedsecond $100 payment, rather than the previously agreed-upon $375.
Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customadvertisement. Please find enclosed on pages thirteen and fourteen printouts of twoemail strings showing that the Business provided proofs of the advertisement for theConsumer's approval or changes. Most importantly, they show that the Consumerreplied "Yes I approve. Thank you." and signed her name. In other words, theConsumer approved of this portion of the service in writing.
According to the text of the Complaint, neither party disputes the foregoing.Rather, the Consumer complains that there are other businesses that advertise. This Complaint is irrational.
The Consumer was advised at the time of the purchase that hers would be oneof several advertisers, because the Business must raise enough revenue to provide thefolders to the schools at no cost. The Consumer could not have realistically expectedthat the Business would hire graphic designers and print and ship a publication for$100. Moreover, the Consumer's contracts clearly imply that there will be multiple advertisers when it states that the Consumer was purchasing the "Photographer Sponsor" space. On the other hand, if the Complaint is actually claiming that there aremultiple photographer sponsors this year, the Consumer's claim is simply false. The  Business has not sold advertising to any other photographers for the upcoming versions of the folders at these schools.
The Complaint also indicates that an agent of one of the schools may haveclaimed that they will not receive any additional folders for their supply. This informationis also false. Please find enclosed on page fourteen a copy of the contract between thefirst school and the Business. It imposes a duty on the Business to supply folders formultiple years. In other words, the already-completed shipment is not the finalshipment. Furthermore, the Business has a vested interest in supplying a program thatprovides value to both the school and each of the advertisers. Otherwise, the schooland paying advertisers would not renew the program.
The terms of the parties' contracts stated "Any unpaid amount per contract, gives[the Business] the right to withhold delivery of ad to [the school]." The first contractshows that the unpaid balance was due within 90 days of the purchase-on or aboutJune 14, 2015. In other words, the Consumer is more than four months delinquent inher payments.
In spite of the Consumer's delinquency and in spite of the Business' contractright to delay printing of the advertisements, the Business delivered those advertisingpublications to the first of the schools. Please find enclosed on page fifteen a copy of areceipt showing that the Business ordered the printing of a publication for the sameschool as promised on the first contract. Page sixteen is a copy of a Fed Ex deliveryconfirmation showing that shipment to the school was successful. In other words, thesedocuments are independent, third-party verification that the Business performed thisportion of the service.
Both contracts state in bold print and capital letters that "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumeris not entitled to demand cancellation of the contracts or refunds of the transactions,particularly after the first advertisement was placed into circulation.The gravamen of the Complaint is that the Consumer feels entitled to a refund ofher payments, because she is dissatisfied with the amount of the service she has received. On the contrary, the Consumer is not entitled to have received any service after her account became delinquent.
To date, the Business has graciously refrained from referring the Consumer'saccount to a collection agency or from filing justified complaints against her or herbusiness. To resolve this matter, the Business offers to waive the no cancellationclaws of the second contract and to cancel it. The payment the Consumer madetoward that contract will be applied toward the first contract. The Business also offers toforgive remaining unpaid and delinquent balance of $175. Alternatively, the Businesswill act to protect its legal rights for the Consumer's breach of contract and thisunjustified and defamatory complaint.
Please forward this response to the Consumer, and advise the Business if anyfurther communication is necessary.
With Respect,
Tim M[redacted], Esq.General CounselProduction Media Companyd/b/a School House Folders800-962-2587 ext. [redacted](F) 503-214-8228 a
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

The Business only sells advertising advertising to be circulated by real estate groups with which it has an existing written agreement.  Nonetheless, the Business believes that this Complaint has brought to light reasonable disputes that justify acceding to the Consumer's Desired...

Settlement.  As the Complaint correctly points out, the Business already refunded the second of the Consumer's payments.  The Consumer disputed the other payment through his credit card processor.  The Business will not rebut that credit card dispute, so that the processor can permanently return the funds to the Consumer.
 The Business apologizes for the Consumer's experience and wishes him great success in his future endeavors

The Business agrees to the Consumer's Desired Settlement to cancel the parties' agreement and refund his payment.  This agreement shall not be construed as an admission of fault or liability, nor shall it be construed to waive or modify any rights not specifically stated.  The Business...

specifically objects to the Consumer's statements that the third-party advertising venue at which the advertisement is to be circulated was not aware of the program.  The Business also specifically objects to the Consumer's claim that the Business never intended to perform its contract duties.  Tardy printing of the advertisement does not give rise to the unreasonable assumption that the Business never intended to perform.  Rather, it is simply the Consumer's attempt to defame the Business by baseless statements about the Business' subjective state of mind or intent.  The Business rejects this mudslinging and reserves the right to pursue damages for the Consumer's defamation.  However, the Business wishes to move productively forward with the conduct of business and the termination of a deteriorated relationship with the Consumer.  Therefore, the Business agrees to consider this matter settled if the Consumer refrains from his defamatory statements.  The Business will mail a refund check to the address on file in this Complaint and wishes the Consumer great success in his future endeavors to grow and market his business.

To Whom It May Concern:
Please find attached a copy of the Business' response to Complaint ID [redacted], along with supporting documentation.
With Respect,
Tim M[redacted], Esq.
General CounselProduction Media Company
To Whom It May Concern:The Consumer initiated this Complaint on the grounds that...

she believes thebilling arrangements for her receivable payments were processed other than as agreed.Because the Business processed the payments in accordance with the exact writtenterms of the parties' agreement, the Complaint is false. Nonetheless, the Businessoffers to refund the receivable payment and modify the parties' written agreement toreflect the Consumer's belief that she had more time to make her payments.
The Consumer purchased an advertisement to appear in presentation foldersand be circulated for two years by real estate agents who work for a Re/Max agency.The purchase occurred in two parts.
Please find enclosed on pages four and five copies of the contract and receiptassociated with the first part and on pages six and seven copies of the contract andreceipt associated with the second part.
Pages eight through ten are a printout of an email string, which specificallyshows that the Business sent an attached copy of the first contract to the Consumer atthe time of the purchase. The Business' email requested that the Consumer review thecontract prior to replying "CONFIRMED" to complete the purchase. That same emailstring shows that the Consumer replied "Confirm" and signed her name, businessname, contact information, and list of services. Her email originated from an addressregistered to her name and originating from her business' domain.
Pages eleven and twelve are a printout of a second email string, whichspecifically shows the Business attached the second contract, along with notice that thesecond purchase was complete. That same email string shows that the Consumerreplied "I agree" from the same email address and signing the same information.
Each email and contract stated that electronic counterpart acceptance is effectivein lieu of a signature. The Consumer's email replies constituted electronic counterpartacceptance. Therefore, the Consumer clearly accepted the terms of the contracts.
The first contract shows a balance of $195 due on February 1. The secondcontract shows a balance of $187.50 due within 30 days of January 8, the date on boththe contract and the transaction receipt. The contracts read, "All negotiations havebeen integrated into this contract." They also read in bold print and capital letters, "THE[CONSUMER] HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR
REPRESENTATIONS NOT CONTAINED HEREIN." In other words, the Business dideverything in its power to notify the Consumer that any essential terms must be includedin the contract, but the written agreement does not reflect the Consumer's claim thatshe had "an additional120 days" to pay her balance(s). If the claimed conversation waspart of some oral negotiation, it was not part of the final agreement, because it was notreduced to writing in the integrated contracts.
The contracts also read in bold print and capital letters, "THIS CONTRACTSHALL NOT BE CANCELED AND ANY MODIFICATION MUST BE AGREED INWRITING." Therefore, the Consumer is not entitled to unilaterally demand cancellationof the contracts or modification of the payment due dates. Even if the Business desiredto accommodate a request for cancellation, it could not, because it has already investedits largest expenses into the performance of the service. They are the cost of thesalesperson's time and bonus and of professional graphic design. Moreover, theBusiness incurred administrative costs and turned away other potential purchasers,rendering it unlikely to be able to resell the space.
Page thirteen is a copy of the receipt associated with the receivable transaction.It shows that the balance was paid on February 4, later than the balance due date forthe first part of the purchase and two business days earlier than the due date for thesecond part.
Pages fourteen through seventeen are printouts of emails showing thatConsumer submitted artwork and instructions for the ad design and that the Businessprovided a proof for approval or changes. Most importantly, the emails show that theConsumer replied "I approve" the design from the same email address. By designingthe advertisement, the Business has performed all of the service that is due to date.In other words, the Consumer approved this portion of the service in writing, andher characterization of the parties' relationship as non-communicative, disrespectful,and outside the terms of the contract is not accurate. She is simply acting and makingstatements in haste and anger.
The Business greatly desires to repair the Consumer's opinion of the service,even if the Business acted within the terms of the agreements to date and has no fault.Therefore, the Business is willing to modify the agreements and refund the disputedreceivable payment for later repayment 120 days after the second part of the purchase,in accordance with the Consumer's claimed belief in the agreement. Please advise theBusiness of further steps required in this Complaint.Tim M[redacted], Esq.General CounselProduction Media Company
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]