Production Media Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also add that it is important that they research my number to find out who had access, if in fact any such thing is available to you. I would recommend that any and all that had a conversation with me, that continued to call and harass should be terminated.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am rejecting this response because:
 This reply is an obvious attempt to obfuscate their responsibility to provide the product that I paid for last year and to date it has not been produced nor distributed. I want a full refund and will accept no less than that. It's a mistake on my part that I also included as similar company using the same sales tactics as this company. The other company has provided a full refund and I will accept no less than that from this company. I also do not want any of their representatives to ever contact my business again. They are operating unethically nor providing the service and product for which they are offering. In addition to this complaint, I am filing a complaint with my credit card company. They use an "attorney" to reply to my complaint instead of providing customer satisfaction which should be their top priority since they ARE selling a service and product. I would also suggest the Oregon Attorney General look into this company's business practices. 
This payment was taken immediately with no indication of when production would occur. I have NOTHING to show for the money I've paid and after this length of time, either a product is provided or a full refund.
I provided all the artwork for them within a few days of the order being placed. Their response is invalid and an attempt to avoid returning the money I've paid. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

The Business apologizes that the advertisement has not been printed.  Events outside the Business' control caused the delay.  The Business will mail a refund check as agreed prior to this unnecessary Complaint.

The parties agreed to resolve this matter outside the purview of the mediation of the Revdex.com serving Alaska, Oregon, and Western Washington.   The Business apologizes that it was tardy printing the advertisement.

This Complaint was initiated by the Consumer claiming that the Business did not performthe advertising service he purchased. Because the Business did fully perform the service andbecause numerous of the Complaint's claims are incorrect, the Business respectfully requeststhat this Complaint be closed...

and marked that the Business made a good faith effort to satisfy theConsumer.
The Consumer purchased advertising space for his business to appear in presentationfolders and be circulated for two years by real estate agents who work for an Exit agency and[redacted]. The purchase occurred in two parts. Please find enclosed on pages threethrough six copies of the receipts and terms and conditions associated with each sale.
Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisement. Please findenclosed on pages seven through ten a printout of an email string showing that the Businessprovided a design proof. As the Complaint correctly states, the Consumer did request changes tothat proof. However, the Complaint falsely claims that the Business did not provide an updateddesign proof. That same email string shows that the Business did make the requested changesand provided another proof for approval or changes. The Consumer failed to respond.
The Business' first email containing a proof notified the Consumer that changes must bereceived within ten business days, or the proof will be subject to printing. The Business' secondemail contained the same notice. The Consumer's failure to respond forced the Business to printthe advertisement as designed. Since it contained the Consumer's requested changes, theBusiness believes the Consumer's concerns should be satisfied
Pages eleven and twelve are redacted copies of receipts showing that the Businessordered the printing of presentation folders for the same real estate agents as promised on theterms and conditions pages. Page thirteen is a copy of a F edEx delivery report showing that thefirst shipment of folders is already in transit and is scheduled to arrive to the real estate agents bytomorrow, April12. The second shipment will arrive shortly thereafter. In other words, thesedocuments are independent, third-party verification that the Business fully performed its dutiesto design and manufacture the folders and to ship them out for circulation.
Numerous of this Complaints claims are incorrect or patently false. The Businessbelieves that the Consumer has simply forgotten most of the specifics of his purchase and filedthis Complaint without performing his due diligence to verify the sequence of events that hisfaulty memory recalled. Therefore, the Business is willing to consider this matter settled. If theConsumer insists on renewing or extending his false and defamatory statements, then theBusiness will be forced to consider whether the damages arising therefrom cause damages thatrequire legal action.
The Business believes such unpleasantness is unnecessary and that this case should beclosed in the Business' favor. Please forward this response to the Consumer, and advise theBusiness if any further communication is necessary.

Dear Ms. [redacted],
 
I must respond to the baseless, retaliatory response that was issued by Production Media Company, aka Schoolhouse Folders, and wish for my complaint and both of my responses (redacted for names) to be published on your website so other consumers can be warned about this fraudulent company.
 
1) I stand by all of my statements, which have all been confirmed by the evidence of emails and communications I have provided to Revdex.com and the opposing company.  Production Media Company has not rebutted any of the evidence that I provided with contrary evidence.
 
2) My credit card company continues to side with me, their customer, as evidenced by Production Media Company seeking a reversal of payment from my credit card company; presently, my credit card company has not reversed any payment to the company.
 
3) I have made no defamatory statements.  A statement is not defamatory as long as it is truthful.  All of my statements are truthful.
 
4) It is extremely revealing and also despicable that Production Media Company has only used corporate counsel, who intentionally uses legalese and obfuscation to deflect the most important issue here, which is that Production Media Company failed to uphold its end of the agreement, which is to provide a service of advertising in school folders.  Therefore, they are not entitled to any payment from me.
 
5) I am requesting that Revdex.com publish both my complaint, and all of my subsequent responses - redacted for names - as Revdex.com helps protect consumers against bad businesses.  Production Media Company, most certainly, is one of those bad businesses that other consumers should be warned against - and not with a simple label that consumer remains unsatisfied.
 
For your reference, the last response from Production Media Compay, aka Schoolhouse Folders, is copied/pasted below.  My points above address this response from Production Media Company.

To Whom It May Concern:Please find attached the Business' response to this Complaint.With Respect,Tim M[redacted]General CounselProduction Media Company[redacted] ext. [redacted](F) [redacted] attn. Tim M[redacted]@productionmediaco.comwww.productionmediaco.com
 
Re: Complaint ID #[redacted] To Whom...

It May Concern: The Consumer initiated this Complaint, because she is dissatisfied with the wait for the service that she purchased. The Consumer also claims that the Business has responsibility for the services she purchased from another company. Because the Business has performed the service purchased from it and because the Business has no responsibility for the services the Consumer purchased from other companies, the Business believes this Complaint is moot and should be closed. The Consumer purchased an advertisement to be circulated for one year by real estate agents who work for a [redacted] real estate agency. Please find enclosed on pages four and five copies of the contract and receipt associated with the purchase. Please also find enclosed on pages six through nine a printout of an email string in which the Business sent a copy of the contract to the Consumer at the time of the purchase. The Business' email to the Consumer specifically shows that it contained an attachment of the contract, and it requested that she review it prior to replying "CONFIRMED" to complete the transaction. That same email string shows that the Consumer replied "Confirmed" and signed her name and contact information. The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature. The Consumer's email reply constituted an electronic counterpart acceptance. Therefore, the Consumer clearly accepted the terms of the contract. Of course, the Consumer does not dispute that she agreed to the purchase. Part of the service the Consumer purchased was access to the Business' in­ house graphic design team for assistance creating an original, custom-designed advertisement. The terms of the contract stated, "[Consumer] agrees to send [Business] ad copy within 10 business days." It also stated, "Failure to [submit ad copy] gives [Business] the right to ... withhold ad." The purpose underlying these clauses is to permit the Business to timely work with each of the participants in this program to create a custom-designed publication. Please find enclosed on pages ten through fourteen printouts of multiple emails between the Consumer and the Business' graphic designers. They show that the Consumer first inquired about submitting ad copy on January 12, 2015, even though the purchase had occurred one month earlier on December 12, 2014. In spite of the Consumer's failure to timely participate in the design process, the emails show that the Business provided a proof of the advertisement for her approval or changes. Most importantly, the emails show that the Consumer replied "approve" to the design of the advertisement and signed her name and contact information. In other words, the Consumer approved of this portion of the service in writing. Several similar delays on the part of the participants ultimately delayed the printing of the publication. Nonetheless, the parties agreed on a protective contract clause for the advertising participants when they agreed that "The [one year of advertising] begins when the ad is delivered to the [real estate agents]." In other words, the Consumer's failure to timely submit ad copy will not deprive her of any portion of the service she purchased. Pages fifteen and sixteen are copies of print order receipts showing that the Business ordered the printing of a publication to be delivered to the same real estate agents as promised on the parties' contract. In other words, these documents are independent, third-party verification that the advertisement will be circulated for one year. The foregoing conclusively shows that the Consumer's claims of "theft" are unreasonable. The Consumer also makes a confusing claim that the Business is responsible for the service that she purchased from another company. The Complaint identifies that company by name. The Business does not have any affiliation with that company. Of course, the Consumer could verify that the Business and the other company are separate entities simply by reviewing their corporate filings in the public record, which would show that the companies have different addresses, registrants, registered agents and corporate officers. It seems that in the Consumer's haste or misdirected anger, she filed this Complaint without performing her due diligence. As an aside, the Business cannot view the emails to which the Consumer refers in her Complaint. If there is any additional information of which the Business is unaware, it is willing to look at the merits of the Consumer's Complaint again, if necessary. Because the Business has performed the service in question and the Consumer approved the performance of that service in writing, the Business believes this Complaint is moot and should be closed. Please forward this response to the Consumer, and advise the Business if any further communication is necessary.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:             The Consumer initiated this Complaint claiming that the advertising service he purchased did not successfully enter circulation, even though the Business printed and delivered it to his community for...

circulation.  Because the Consumer accepted a non-cancellable contract in writing and because the Business has remedied the Consumer’s claim, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort.  Please note that the Business will identify the complainant as “Consumer” throughout this response because of the Revdex.com’s nomenclature, even though this was a business-to-business transaction.            The Consumer purchased an advertisement for his business to be printed in presentation folders and circulated for one year by third-party real estate agents who work for an agency in his community.  The purchase occurred in two parts.  Please find enclosed on page four a copy of the contract associated with the purchase.            Please also find enclosed on pages five through eight a printout of an email string, which explicitly shows that the Business sent attached copies of the contract and a transaction receipt to the Consumer at the time of the purchase.  The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase.  That same email string shows that the Consumer replied “I confirm” from an email address, which the header shows is registered to his name and contains his full business name, and he also signed his name, business name, and position with the business.            The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.            The contract stated that the Consumer was to pay half of the total cost at the time of contract and the remaining balance within thirty days.  Please find enclosed on pages nine and ten copies of the transaction receipt from the day of the purchase and of the receivable transaction receipt.            The date of the contract was January 29, 2016, the same as the date on which the Consumer submitted his email reply.  Perhaps arguably, the date on which the thirty days for paying the balance began running on February 3, 2016, the date on which the Consumer actually paid the first half of his balance.  Regardless, the receivable transaction receipt shows that the Consumer failed to timely pay his balance.  The parties’ contract reads, “Failure to pay any amount due . . . may result in delay of printing of advertisement.”            In other words, the Consumer has no one to blame but himself for any delays in the printing of the advertisement because of his own financial delinquency.            Notably, this Complaint falsely inflates the amount of the purchase price when requesting a refund in the Consumer’s Desired Settlement.  The Business is willing to assume that the Consumer simply made another factual error when writing out this Complaint, and that he was not fraudulently seeking to obtain a refund of more than that which he paid.            Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages eleven through eighteen printouts of several emails between the Consumer and the Business’ graphic designer.  They show that the Consumer provided artwork and instructions for the design of the advertisement on February 19, 2016, which was more than ten business days after the contract date or the February 3 date of the first transaction.            The Consumer’s contract reads, “Failure to submit artwork . . . could result in delay of printing of advertisement.”  In other words, the Consumer has no one to blame but himself for any delays in the printing of the advertisement because of his delinquency in the proofing process.            Regardless of the aforementioned delinquency, the Business proceeded in good faith to work with the Consumer completing the design of his advertisement without having received the delinquent payment.  The aforementioned emails between the Consumer and the Business’ graphic designer show that the Consumer replied, “I approve my proof” from the same email address as was used at the time of the purchase, and he signed his name, business name, and position with the business.            In other words, the Consumer approved this portion of the service in writing.            Page nineteen is a copy of a print order receipt, which shows that the Business ordered printing of presentation folders to be delivered to the same real estate agents as promised on the Consumer’s contract.  Page twenty is a copy of a FedEx tracking report, which shows that the shipment successfully arrived to those real estate agents for circulation.            As the Consumer correctly points out, there was an error in the printing of the aforementioned presentation folders.  The Business expressly denies that the error is its own fault.  Just like the advertisers go through a proofing process, the real estate agents are permitted a proofing process for the covers of the folders.  They are responsible for that portion of the design.            Regardless, the Business has reprinted the folders at its own expense with the error corrected.  Page twenty-one is a copy of a UPS shipping request showing that the Business initiated the shipping of presentation folders to the same real estate agents again.  Page twenty-two is a copy of a UPS tracking report showing that the same shipment successfully arrived to the real estate agents for circulation.            The Consumer’s contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or a refund of this associated transaction.  Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade.  Furthermore, the Consumer’s complaint about the lack of circulation because of the error in the first round of printing has been remedied.            The Business does understand that the Consumer is entitled to receive one full year of circulation of the advertisement, and the Business cannot guarantee that the advertisement actually circulated after the first print run.  Therefore, the Business is willing to consider the first date of circulation to be that on which the second round of printing occurred.  In other words, the Consumer’s one year of advertising will run from that date this year until that date next year.  However, the Business declines to refund the Consumer’s payment.  Please forward this response to the Consumer and advise the Business whether the Consumer considers this matter resolved based on the adjusted date of circulation of the advertising. With Respect,Tim M[redacted], Esq.Independent Counsel representing Production Media Company(Messages) 800-962-2587 ext. [redacted](F) 330-423-0424[redacted]@productionmediaco.comPlease see letter and supporting documentation that have been emailed to a Revdex.com agent.*Please view attached documents.

To Whom It May Concern:
Please find attached a copy of the Business' response to this Complaint ID [redacted], along with supporting documentation.
With Respect,
Tim M[redacted], Esq.
General Counsel
Production Media Company
d/b/a School House Folders
800-962-2587 ext. [redacted]
(F) 503-214-8228 attn....

Tim M[redacted]
 
Revdex.com serving Alaska, Oregon and Western WashingtonPO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYNovember 25, 2015Re: Complaint ID [redacted]To Whom It May Concern:The Consumer initiated this Complaint requesting a refund, because she closedher business. Because the Consumer authorized a non-cancellable contract in writingand because she is delinquent in paying to her bill and adhering to other deadlines, theBusiness declines the Consumer's Desired Settlement. However, this responseconcludes with a counteroffer.The Consumer purchased an advertisement for her business to appear inhomework folders and be circulated for one year at a school in her area. Please findenclosed on pages three and four copies of the contract and receipt associated with thepurchase.Please also find enclosed on pages five and six a printout of an email string inwhich the Business sent a copy of the contract to the Consumer. The Business' emailspecifically shows that it contained an attachment of the contract, and it requested thatthe Consumer review it prior to replying "CONFIRMED" to complete the purchase. Thatsame email string shows that the Consumer replied "Confirmed" from an email addressregistered to her name and containing her business name.The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signature. The Consumer's email reply constituted anelectronic counterpart acceptance. Therefore, the Consumer clearly accepted the termsof the contract.The contract reads in bold print and capital letters that "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumeris not entitled to unilaterally cancel the contract or receive a refund of her payment. TheComplaint correctly points out that the Consumer telephoned to request cancellation onor about November 11 and 18. A Customer Care Specialist reminded her of theforegoing and the terms of the parties' contract at the time.The parties' contract also reads that the Consumer owes a total payment of $375to be deposited at the time of sale. The Consumer is delinquent in that payment. Asher Complaint correctly points out and the enclosed receipt shows, she has only paid$50.The parties' contract also reads, "Sponsor shall submit artwork within tenbusiness days." Please find enclosed on page seven a printout of an email theBusiness sent to the Consumer six business days after the sale reminding her of thedeadline. Please find enclosed on page eight a copy of the Business' Art Guidelines,which also request that the Consumer submit artwork and instructions for the design ofthe advertisement within ten business days. The Art Guidelines was attached to both ofthe aforementioned emails.In spite of the Business' repeated written statements and reminders of thedeadlines, the Consumer is delinquent.The Business has graciously refrained from referring the Consumer's account toa collections agency. However, the Consumer has not shown reciprocal fairmindednesswith the filing of this complaint.Nonetheless, the Business counteroffers that it will waive the no cancellationclause of the parties' contract and cancel it if the Consumer is willing to forfeit thedeposit she made as a cancellation fee. Please forward this response to the Consumer,and advise the Business of the Consumer's response.With Respect, Tim M[redacted], Esq.General CounselProduction Media Company, d/b/a School House Folders800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted]
 [redacted]
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint on the grounds that she believes thebilling arrangements for her receivable payments were processed other than as agreed.Because the Business processed the payments in accordance with the exact writtenterms of...

the parties' agreement, the Complaint is false. Nonetheless, the Businessoffers to refund the receivable payment and modify the parties' written agreement toreflect the Consumer's belief that she had more time to make her payments.
The Consumer purchased an advertisement to appear in presentation foldersand be circulated for two years by real estate agents who work for a Re/Max agency.The purchase occurred in two parts.
Please find enclosed on pages four and five copies of the contract and receiptassociated with the first part and on pages six and seven copies of the contract andreceipt associated with the second part.
Pages eight through ten are a printout of an email string, which specificallyshows that the Business sent an attached copy of the first contract to the Consumer atthe time of the purchase. The Business' email requested that the Consumer review thecontract prior to replying "CONFIRMED" to complete the purchase. That same emailstring shows that the Consumer replied "Confirm" and signed her name, businessname, contact information, and list of services. Her email originated from an addressregistered to her name and originating from her business' domain.
Pages eleven and twelve are a printout of a second email string, whichspecifically shows the Business attached the second contract, along with notice that thesecond purchase was complete. That same email string shows that the Consumerreplied "I agree" from the same email address and signing the same information.Each email and contract stated that electronic counterpart acceptance is effectivein lieu of a signature. The Consumer's email replies constituted electronic counterpartacceptance. Therefore, the Consumer clearly accepted the terms of the contracts.
Each email and contract stated that electronic counterpart acceptance is effectivein lieu of a signature. The Consumer's email replies constituted electronic counterpartacceptance. Therefore, the Consumer clearly accepted the terms of the contracts.The first contract shows a balance of $195 due on February 1. The secondcontract shows a balance of $187.50 due within 30 days of January 8, the date on boththe contract and the transaction receipt. The contracts read, "All negotiations havebeen integrated into this contract." They also read in bold print and capital letters, "THE[CONSUMER] HAS NOT RELIED ON ANY PROMISES, STATEMENTS ORREPRESENTATIONS NOT CONTAINED HEREIN." In other words, the Business dideverything in its power to notify the Consumer that any essential terms must be includedin the contract, but the written agreement does not reflect the Consumer's claim thatshe had "an additional120 days" to pay her balance(s). If the claimed conversation waspart of some oral negotiation, it was not part of the final agreement, because it was notreduced to writing in the integrated contracts.
The contracts also read in bold print and capital letters, "THIS CONTRACTSHALL NOT BE CANCELED AND ANY MODIFICATION MUST BE AGREED INWRITING." Therefore, the Consumer is not entitled to unilaterally demand cancellationof the contracts or modification of the payment due dates. Even if the Business desiredto accommodate a request for cancellation, it could not, because it has already investedits largest expenses into the performance of the service. They are the cost of thesalesperson's time and bonus and of professional graphic design. Moreover, theBusiness incurred administrative costs and turned away other potential purchasers,rendering it unlikely to be able to resell the space.
Page thirteen is a copy of the receipt associated with the receivable transaction.It shows that the balance was paid on February 4, later than the balance due date forthe first part of the purchase and two business days earlier than the due date for thesecond part.
Pages fourteen through seventeen are printouts of emails showing thatConsumer submitted artwork and instructions for the ad design and that the Businessprovided a proof for approval or changes. Most importantly, the emails show that theConsumer replied "I approve" the design from the same email address. By designingthe advertisement, the Business has performed all of the service that is due to date.In other words, the Consumer approved this portion of the service in writing, andher characterization of the parties' relationship as non-communicative, disrespectful,and outside the terms of the contract is not accurate. She is simply acting and makingstatements in haste and anger.
The Business greatly desires to repair the Consumer's opinion of the service,even if the Business acted within the terms of the agreements to date and has no fault.Therefore, the Business is willing to modify the agreements and refund the disputedreceivable payment for later repayment 120 days after the second part of the purchase,in accordance with the Consumer's claimed belief in the agreement. Please advise theBusiness of further steps required in this Complaint.
With Respect,Tim M[redacted], Esq.General Counsel
 
>>>>>>>>>>>>>>Please see attached documents<<<<<<<<<<<<<<<<<<...⇄

Revdex.com serving Alaska, Oregon and Westem Washington PO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYApril 27, 2016Re: Complaint ID [redacted] To Whom It May Concern:
This Consumer initiated this Complaint claiming not to have received the service she purchased and claiming that...

the Business did not have authority to sell the service.  Because the Business has either previously refunded payments at the Consumer's request or has fully performed the service, in respective cases and because the Business had contractual authority to sell its advertising service to be circulated at the advertising venues in question, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort.
The Consumer purchased advertisements to be printed in presentation folders and circulated for by real estate agents who work for four real estate groups in her area.  The purchase occurred in two parts.  Please find enclosed on pages four and five copies of the contract and receipt associated with the first part and on pages six and seven copies of the contract and receipt associated with the second part.
Please also find enclosed on pages eight through fifteen printouts of numerous emails, which specifically show that the merchant sent attached copies of the contracts and receipts to  the Consumer at the time of the respective transactions. The emails requested that the Consumer review the contracts prior to replying "CONFIRMED" to complete the purchases. Those same emails show that the Consumer replied "confirmed" and "Confirmed" to each request and signed her name, business name, contact information, and industry affiliations. Her emails originated from an address registered to her name.The emails and contracts all stated that electronic counterpart acceptance of the contract[redacted]
is effective in lieu of a signature.  The Consumer's email replied constituted electronic counterpart acceptances.  Therefore, the Consumer clearly accepted the terms of the contracts.
Part of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages sixteen through twenty-four are printouts of numerous emails showing that the Consumer submitted artwork and instructions for the design of her advertisement and that the Business' graphic designer used that information to provide multiple design proofs for approval or changes.  Most importantly, those emails show that the Consumer replied "i approve" [sic] the design from the same email address as above.As this Complaint correctly points out, the Consumer requested cancellation and a refund when the printing of the advertisements was tardy.  As the Complaint also correctly points out, the Business was able to stop the printing of two advertisements and to refund the Consumer's prorated payment.  The Complaint falsely claims that the Business did not print the other two advertisements.  Please find enclosed on pages twenty-five and twenty-six copies of invoices showing that the Business ordered the printing of presentation folders for two of the same real estate groups as promised on the contracts.  Pages twenty-seven and twenty-eight are copies of FedEx delivery reports showing that the folders were successfully shipped to the real estate agents for circulation.  In other words, these documents are independent, third-party verification that the Business fully performed the service.In response to this Complaint, the Business is mailing sample folders to the Consumer.The Complaint also falsely claims, or at least implies, that the Business did not have authority to sell advertising to appear on the presentation folders.  Pages twenty-one and twenty­ two are copies of the Business' contracts with the real estate groups.The terms of the parties' contracts read in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED."  Therefore, theConsumer is not entitled to demand a refund of the services that were performed.  Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation.The Business apologizes that the printing was tardy.  Nonetheless, the terms of the  parties' contract contemplated this possibility and contained a protective clause for the  Consumer.  "[Advertising term] shall begin on the date of delivery to [the real estate groups].  In other words, the Consumer will receive the full amount of advertising time beginning on the date of circulation.The Consumer's claims are false, because  1) the Business refunded any unperformed service, 2) the Business fully performed the remaining service, 3) the Business had authority to sell the advertising in question, 4) the Consumer purchased an advertising service, not a single sample to be delivered to her house, and 5) the parties' contract is non-cancellable.   Therefore, this case must be closed in the Business' favor and marked as satisfied or, at least, that the[redacted]
Business made a good faith effort.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:
The Consumer initiated this Complaint claiming to be entitled to cancel theparties' contract and claiming not to have received the service she purchased. TheBusiness has performed all of the service that is due to date, and the Consumerauthorized a non-cancellable contract...

in writing. Therefore, the Consumer's claim isfalse.
The Business is willing to refrain from additional contact to the Consumer, asrequested in the Desired Settlement, because further contact is not essential to the laststep in performance of the service. The Business also previously authorized the creditcard processors to return $562.50, the second of two payments, to the Consumer. TheBusiness cannot act to refund the first payment, because the Consumer already choseto pursue a remedy through dispute resolution with the credit card processors. Thatdispute is currently in process. Furthermore, the Business has a contract right to thefirst payment, and it will continue to assert that right.
The first transaction was for the purchase of advertising space for thecardholder's business to appear in homework folders and be circulated for one year atfour schools in her area. Please find enclosed on pages four and five copies of thecontract and receipt associated with the purchase.
Please also find enclosed on pages six through eight a printout of an email string,which specifically shows that the Business sent an attached copy of the contract to theConsumer at the time of the purchase. The Business' email requested that theConsumer review the contract prior to replying "CONFIRMED" to complete the purchase. That same email string shows the Consumer replied "I confirm" from anemail address registered to her name and originating from her business' domain, andshe signed her name.
The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signature. The Consumer's email reply constituted anelectronic counterpart acceptance. Therefore, the Consumer clearly accepted the termsof the contract.
The contract reads in bold print and capital letters, "THIS CONTRACT SHALLNOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally cancelthe contract or this associated transaction. Even if the Business desired toaccommodate a request for cancellation, it could not, because it has already invested itslargest expenses into the performance of the service. They are the cost of thesalesperson's time and bonus and of professional graphic design. Additionally, themerchant incurred administrative costs and turned away other potential purchasers,rendering it unlikely to be able to resell the space. A reduction in the number ofadvertisers would reduce the pool of revenue available to supply homework folders tothe schools, and the Business believes it is wrong for the parties to renege on promisesmade to schoolchildren.
Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisement. The contract reads, "[The Consumer] shall submit artwork within tenbusiness days." The guidelines for designing the ad also reminded the cardholder ofthis deadline. Please find a copy of them on page nine. The Business sent them to theConsumer in the aforementioned email string. The Business also sent a reminder emailwith the guidelines attached when the cardholder missed the deadline. Please find aprintout of that email on pages ten and eleven.
In spite of the Business' extensive efforts, the Consumer missed the art deadline.The contract reads, "Failure to . .. submit artwork may result in delay of printingadvertisement." In spite of the Consumer's delinquency, the Business timely provided aproof of the ad design via email, and the Consumer approved the design. Please find aprintout of the email string on pages twelve and thirteen. In other words, the Consumerapproved this portion of the service in writing.
By designing the advertisement, the merchant has provided all of the service thatis due to date. The contract reads, "[The Business) shall deliver the ad at the nextreasonably available school term." It also reads, "[The one year of advertising) shallbegin on the date of delivery to [the school(s)]." In other words, the Consumer willreceive exactly that which she was promised, one calendar year of advertising at eachof the four schools, beginning at the contractually agreed time.
Because the Consumer authorized a non-cancellable contract in writing andbecause the Business has performed all of the service that is due to date and will placethe advertisements into circulation at the contractually-agreed time, the Consumer'sclaims are false, and she is in breach of contract. Therefore, the Business requests thathis Complaint be closed and marked as satisfied or that the Business made a good faitheffort.
With Respect, Tim M[redacted]General Counsel
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:            The Consumer initiated this Complaint on the grounds that she feels entitled to a refund.  Because the Business has fully performed the service and because the Consumer accepted a non-cancellable contract...

in writing, the Business declines the Consumer’s Desired Settlement of a refund, and the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve this matter.            The Consumer purchased an advertisement for her business to be printed in presentation folders and circulated for one year by third-party real estate agents who work for a real estate agency in her community.  Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase.            Please also find enclosed on pages five through eight a printout of an email string, which explicitly shows that the Business sent attached copies of the contract and receipt to the Consumer at the time of the purchase.  The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase.  That same email string shows that the Consumer replied “I confirm” from an email address registered to her name and containing her full name, and she signed her name to the email.            The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.            Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages nine through eleven printouts of several emails between the Consumer and the Business’ graphic designer.  They show that the Consumer submitted artwork and instructions for the design of the advertisement.  They also show that the Business used that information to provide a design proof for the Consumer’s approval or changes.  Most importantly, they show that the Consumer replied, “Thank you so much I love it!! [sic] I approve of the artwork. Great job!!”  In other words, the Consumer approved this portion of the service in writing.            Page twelve is a copy of a UPS delivery confirmation, which shows that the merchant successfully shipped the presentation folders to the same real estate agents as promised on the contract.  In other words, this document is independent, third-party verification that the merchant fully performed the service.            The Consumer falsely claims that she was not notified that the contract cannot be canceled.  The contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or a refund of her payment.            The Consumer correctly notes that the printing of the advertisement was tardy.  The Business apologizes for this tardiness.  However, the parties’ contract contemplated that unforeseen circumstances sometimes do cause tardy printing when it stated that the advertisement would be delivered “within a reasonable time” and estimated that a reasonable would likely be “approximately 120 days.”  It also contained a protective clause, which reads, “[The one year of advertising] shall begin on the date of delivery to [the real estate agents].”  In other words, the Consumer is receiving exactly what she purchased—one year of advertising beginning on the date the advertisement was placed into circulation.Some examples of unforeseen circumstances include the Consumer’s own failure to timely provide artwork and instructions for the design of the advertisement.  The aforementioned email in which the Consumer provided her artwork and instructions explicitly acknowledges that she knew it was tardy.  The contract reads, “[The Consumer] shall submit artwork within ten business days.”  In other words, some variables influencing the timing of printing are simply outside of the Business’ control.The Business declines the Consumer’s Desired Settlement of a refund and vigorously disputes her false characterization that the sale was fraudulent.  This Complaint must be closed and marked as satisfied, because the Business fully performed the service, and because the Consumer accepted a non-cancellable contract in writing.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.With Respect,Tim M[redacted], Esq.Independent Counsel representing Production Media Company(Messages) 800-962-2587 ext. 1016(F) 330-423-0424[redacted]@productionmediaco.comSee Business response and supporting documentation emailed to Revdex.com agent.*Please view attached documents.

The Business is willing to invoice the Consumer for the unpaid portion of the bill.  If it will expedite resolution of this matter, the Business is even willing to print the advertisements and forgive the Consumer's unpaid bill with no negative impact to his credit rating or his Business' credit rating.  The Business is unwilling to cancel a contract and refund a payment to a Consumer whose bill is delinquent and who is in breach of contract.  If the Consumer will not accept this resolution, the Business will proceed with alternate methods for obtaining a remedy for the Consumer's breach of contract and other unlawful conduct in this matter.  However, the Business greatly desires to resolve this matter amicably in a way that benefits both parties.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I accept, however, if a check has been mailed I will return it as my credit card company has already reversed the charges. Perhaps if Production Media had practiced good customer service, and returned my phone calls, this situation could have been resolved without a complaint having to be filed with the Revdex.com.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327
Re: Complaint ID [redacted]
To Whom It May Concern:The Consumer initiated this Complaint on the grounds that she didn't receive a sample of the service she purchased to be...

circulated at a third-party location and on the grounds that she claims the third party does not exist.  Because the Business performed two out of three parts of the service, the Consumer purchased, the Business offers to resolve this matter by providing a prorated refund for the unperformed portion.
The Consumer purchased advertising space for her business to be printed in homework folders and circulated for two years at three schools in her area. The purchase occurred in two parts.
Please find enclosed on pages three and four copies of the contract and receipt associated with the first purchase. Please also find enclosed on pages five through seven a printout of an email string, which explicitly shows that the Business sent an attached copy of the contract to the Consumer at the time of the purchase. The Business ' email requested that the Consumer review the contract prior to replying "CONFIRMED" to complete the purchase. That same email string shows that the Consumer replied "Confirmed " from an email address registered to her name and containing her full name, and she signed her name, position with the business, and contact information , and further provided updated personal information.
The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer 's email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.
Pages eight and nine are copies of the contract and receipt associated with the second transaction .  Pages ten through twelve are a printout of an email string, which explicitly show that the Business sent an attached copy of the second contract to the Consumer, along with notice that the second purchase was complete.  That same email string shows that the Consumer replied "confirm" from the same email address as above and signing the same information to the email, even though the Business did not request that she do so in the second case.
The first contract shows that it was for a standard-sized advertising space at one school  for a cost of $375 due within 30 days of the purchase and that she paid half of the cost up front. The second contract shows that it was for an upgrade of the size of the fust advertisement as well as advertising at two other schools, for a total of three schools.  Again, the Consumer paid half of the $375 balance up front with the remaining portion due in 30 days. The purchases occurred on June 11 and June 15, 2015.  Therefore, the balances were due no later than July 15, 2015.This Complaint claims that the Consumer paid $1,500 for advertising in four schools.
The Business cannot find any records to corroborate the Consumer 's claims, and the Business believes that she is mistaken.  If the Consumer can provide records to substantiate her claims, the Business will reevaluate its position, otherwise the Business is proceeding in this matter based on the supporting documentation it has included in this response. Pages thirteen through fifteen are copies of receipts showing that the Consumer paid her remaining balances in three payments on July 14, September 10, and October 8.  In other words, the Consumer's account was delinquent for nearly three months.  In spite of the Consumer's delinquency, the Business graciously refrained from referring her account to collections, from damaging her credit rating, or from otherwise seeking legal recourse to obtain the payments to which it was entitled.
The parties' contracts read, "Failure to pay any amount due . . . may result in delay of printing of advertisement. " Therefore, the Consumer was not due to have the advertisements placed into circulation until the Business' next print date after she brought her account out of delinquency.
The Consumer claims that she is due a refund, because she did not receive a sample of the advertising publication .  On the contrary, the service that the Consumer purchased was access to the Business' professional  graphic design team for assistance creating an original, customized advertisement and circulation of the advertisement at three schools in her area.  She did not purchase a product to be delivered to her.
Pages sixteen and seventeen are printouts of emails showing that the Consumer provided artwork and instructions for the design of her advertisement and that the Business used that information to create a design proof for approval or changes.  Pages eighteen and nineteen are copies of two FedEx delivery reports showing that the Business shipped homework folders for circulation to the same geographic locations as promised on the contracts.  In other words, these documents are independent, third-party verification that the merchant circulated advertisements at two of the promised schools.  Furthermore, they show that the Business circulated one of the advertisements before the Consumer even brought her account out of delinquent status, because the Business genuinely wishes for its customers to have success and be pleased with the service.
Because the Business has not circulated an advertisement at the third school, the Business offers to resolve this matter by mailing a prorated refund check to the address listed in this Complaint.  Please forward this response to the Consumer, and advise the Business of her response.

This response is to offer the clarification regarding the design proof and a sample, as requested by the Revdex.com.  The Business incorporates its previous responses, along with all supporting documentation as if they had been fully restated herein.
The Business did that which it was contractually-obligated to do by providing a design proof of the Consumer's advertisement.  The Business provided notice that it would have to print the advertisement with its current design if the Consumer did not request changes.  The Consumer failed to request changes.  The email string shows that the Consumer requested to see the layout of the entire publication.  However, the Business is not obligated to provide access to the designs of the space of other participants.  In some cases, the design of that space will be incomplete and unavailable for the Consumer's viewing.  The aforementioned email string specifically stated this to the Consumer.  In all cases, the Business does not have authority to release the intellectual property of other participants without their consent.  Moreover, all of the foregoing is an irrelevant, academic discussion, because the only contractual duty between the parties was related to the design of the Consumer's own space.  The Business completed that.  Clearly, a Complaint about this matter so far after the purchase and performance of the service is simply reflective of the Consumer's insistence on being unhappy.
The Business speculates that the advertisement was not very successful for the Consumer and that is the reason for this Complaint now that the service is complete.  He is probably just using whatever manipulations he can to recover his payment.  The Business regrets that the advertisement was not successful, if that is true in fact.  However, the Business cannot guarantee the efficacy of marketing.  First, the very nature of marketing is that it will only be successful with a certain percentage of the viewers.  Second, the Business cannot know whether and how the Consumer tracks the sources of his Business.  If his methods are poor or nonexistent, then he may simply not know that he received good return on his investment in this marketing piece.  Third, the Business cannot know the reputation or quality of work performed by the Consumer's business.  Fourth, the Business does not know the other portions of the Consumer's marketing strategy and whether they work well with this marketing piece.  Fifth, numerous economic variables will impact the efficacy of a marketing piece simply by affecting the strength of the market for the Consumer's products or services.  For example, the Business cannot control things in the Consumer's local market, such as supply-and-demand, the housing market, the growth of local municipalities, the spending of federal, state, and local governments, and numerous other micro- and macroeconomic variables.
For the foregoing reasons, the Business respectfully requests that this Complaint be closed showing that the Business made a good faith effort.