Production Media Company

The Business agreed to provide a refund less than one week ago.  The Consumer will just have to be patient for the normal process of cutting a check and mailing it from a different state.  The transaction is too old to process a refund to the Consumer's credit card.  Therefore, the Consumer can expect to receive a check in the mail as previously promised and in a normal time frame.

To Whom It May Concern:
Please find attached the Business' response to Complaint ID [redacted], along with supporting documentation.
With Respect,
Tim M[redacted]r, Esq.
General CounselProduction Media Company
800-962-2587 ext. [redacted]
(F) 503-214-8228 attn. Tim M[redacted]@productionmediaco.com
To...

Whom lt May Concern:
The Consumer initiated this Complaint, because the printing of his advertisementis tardy. The Consumer is correct, and the Business apologizes for the wait. TheBusiness is willing to refund the Consumer's payment because of the tardiness, but thisresponse concludes with an optional counteroffer if the Consumer desires it. Someadditional information has been included hereafter to explain the reasons for theBusiness' course of conduct to date.
The Consumer purchased an advertisement for his business to appear inpresentation folders and be circulated by real-estate agents in his area.Part of the service the Consumer purchased was access to the Business,professional graphic design team for assistance creating an original, customizedadvertisement. Please find enclosed on pages three through thirteen printouts of emailsbetween the Consumer and the Business' graphic designer. They show that theBusiness used the Consumer's artwork and instructions to provide a proof of theadvertisement for approval or changes. They also show that the Consumer replied inbold print and capital letters'l APPROVE,'the design.
In other words, there has been at least this amount of communication betweenthe parties and the Consumer approved this portion of the service in writing.
The Business' contract with the real estate agents conditions the printing of thefolders on a sufficient quantity of businesses purchasing the advertising space in orderto provide a sufficient pool of funds for the design and printing. Unfortunately,approximately four of the spaces were unsold. This is the reason for the wait for printing, and the Business apologizes that it was not communicated effectively when theConsumer contacted the Business. According to the Business' internal notes, theConsumer did request an update on the printing status on or about August 11. ACustomer Care Specialist left a message for him in response, but the notes indicate thatthe two parties did not connect at the time.
Because of the unfilled advertising space, the printing is currently approximatelyeight weeks late. The Business offers to increase the size of the Consumer,sadvertisement to occupy all of the unsold space. Of course, the increased size wouldbe free. The Consumer's existing advertisement is three times the size of the standardspace. With the free increase in size, the advertisement would be six times thestandard space and occupy the entire right-hand, inside pocket of the presentationfolders (alongside the cutouts that permit the real estate agents to insert their businesscards). lf the Consumer accepts this optional counteroffer, the Business willimmediately complete the design and printing and will ensure that the folders arrive tothe real estate agents within three weeks of said acceptance.
Please forward this response to the Consumer, and advise the Business of hisreply.
Tim M[redacted], Esq.General CounselProduction Media Company800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To Whom It May Concern:The Business agrees to the Consumer's Desired Outcome, because it appears that the Consumer did timely submit artwork and instructions for the design of his advertisement.  Unfortunately, the email containing that information was overlooked.  The Consumer would have...

ultimately received the service he purchased and could have resolved the issue by simply calling the Business' graphic designers, rather than filing this unnecessary Complaint.  The Business' graphic designers are available during regular business hours.  The Consumer claims to have called, but the Business has no record of contact to the customer service department.  In any case, the Business apologizes for any inconvenience the Consumer experienced.With Respect,Tim M[redacted], Esq.General CounselProduction Media Companyd/b/a School House Folders[redacted](F)[redacted] attn. Tim M[redacted]@productionmediaco.comwww.realestatefolders.netwww.schoolhousefolders...⇄

Re: Complaint ID [redacted]
The Consumer initiated this Complaint requesting a refund and claiming not tohave received the service he purchased. Because the Business has fully performed theservice, the Consumer's Desired Settlement is moot, and the Business respectfullyrequests that this Complaint be...

closed and marked as satisfied, or at least that theBusiness made a good faith effort.
The Consumer purchased an advertisement for his business to appear inhomework folders and be circulated for two years at a school in his area. The purchaseoccurred in three parts. Please find enclosed on pages three and four copies of thereceipt and terms and conditions associated with the first part. Pages five and six are areceipt and terms and conditions associated with an upgrade of the advertising to alarger space and longer term of circulation. As page six shows, the parties agreed thatthe Consumer would place a half-down payment toward the upgrade. Page seven is acopy of the transaction receipt for the Consumer's second payment toward the upgrade.
Pages eight through thirteen are printouts of three emails, which specificallyshow that the Business sent attached copies of the contracts and receipts to theConsumer at the time of the purchases. The last of those emails shows that theConsumer received notice that the purchases were complete.
 
Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisement. Please find enclosed on pages fourteen through nineteen printouts ofseveral emails between the Consumer and Business' graphic designers. They showthat the Consumer provided artwork and instructions for the ad design, and theBusiness provided proofs for approval or changes. Most importantly, they show that theConsumer replied "I approve!" the design "Thanks so much."
In other words, the Consumer approved this portion of the service in writing. Bysupplying artwork and instructions and approving the design, the Consumer participated in the service. By participating in the service, the Consumer evidenced his intent toaccept the terms and conditions of the sale. Furthermore, a legally-binding contractexists whenever parties exchange offer, acceptance, and consideration. In this case,the Business offered the service for sale. The Consumer accepted the offer, andevidenced his acceptance by paying and participating in the service. The partiesexchanged consideration in the form of payment and performance of services.
Page twenty is a copy of a receipt showing that the merchant ordered the printingfolders to be delivered to the same school as promised on the terms and conditions.Page twenty-one is a copy of a Fed Ex delivery report showing that the folders weresuccessfully shipped to the school.In other words, these documents are independent, third-party verification that theBusiness fully performed its duty to design, manufacture, and place into circulation theConsumer's advertisement. The advertising for which the Consumer paid did not beginrunning until the advertisement arrived to the school. Therefore, the Consumer willreceive the full amount of advertising he expected to receive.
The terms and conditions read in bold print and capital letters, "THISCONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore,the Consumer is not entitled to unilaterally demand cancellation of the agreement.Even if the Business desired to accommodate a request for cancellation, it could not,because printed advertisements cannot be unmade or removed from circulation.
Because the Business has fully performed the service, this Complaint must beclosed and marked as satisfied. Please forward this response to the Consumer, andadvise the Business if any further communication is necessary.
With Respect,Tim M[redacted], Esq.General Counsel

Complaint: [redacted]I am rejecting this response because:
Timothy is mistaken. He thinks I am filing a complaint due to the reviews online. The reviews online were just used to validate what I already thought. Timothy’s response is unprofessional further showing how incompetent this company is. Maybe Timothy and his company should be disturbed by the fact that so many people paid for their services and never received proper follow or the services at all. This company is a joke. I don’t say that to mean, I truly think it is a joke that people actually work there.
I have yet to see a picture of what the folders will look like after asking for it multiple times. They did send some awful graphic with my picture so blurry that my own mother wouldn’t be able to tell if it was actually me. I have attached it to this email. Timothy says a professional handles this. If that is professional, then I play for the LA Lakers.
I guess if it is a non-cancellable contract then I got duped. I feel stupid but oh well, it’s a lesson learned. As Timothy stated, the graphic is to appear in folders at this school for one year. The school year has been in progress for two months and my graphic is yet to be in a folder. Timothy, can you explain that one? No, but you’ll try.
Timothy’s whole argument is based on the fact that I signed and agreed. Which is true. However, I have not received what I signed and agreed to. There is an employee there, Thao P[redacted], who has pretended as if he cares. I sent an email on 9/18 saying that I want proof these are making it to the school folders and he has yet to address that request… almost a month later.
Timothy, THIS HAS NOT BEEN RESOLVED. I have no idea why you would think that. Me arguing with your employee after submitting a complaint does not mean it has been resolved. I said I APPROVE on that email so that I could finally see if this would actually work while the Revdex.com is working on my file. If the Revdex.com were not involved, I would have never said I APPROVE. I feel comfortable that I will get my money back. The Revdex.com needs to help a consumer who got duped into using a service that is absolute garbage. The salesman who sold me on this did an excellent job tricking me. I tried reaching out to him multiple times since signing up and he has not gotten back to me. Can’t say that I’m shocked. Sincerely,[redacted]

[redacted]DOCUMENT ATTACHED[redacted]
May 23, 2016
Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer rejected the Business' response on several grounds.  The Business incorporates its previous response and all supporting documentation as if they were fully restated herein.  The Business respectfully requests that this case be closed and marked that the Business made a good faith effort.
The Consumer rejected the Business' response on the grounds that the Business' initial response was too comprehensive by including information other than that which proves that the advertisements were printed.  The Business apologizes for its comprehensive response.  The purpose of including all information showing that the parties agreed to terms and conditions is to establish the framework from which the parties are working to resolve their dispute.
The Consumer rejected the Business' response on the grounds that the printed advertisement arrived to the real estate agents for circulation two days after she filed this Complaint.  The Consumer's statement is deceptive and omits the fact that the Business had obviously completed the design process weeks earlier as shown by the fact it paid an invoice for printing on March 18-nearly a month prior to this Complaint.The Consumer rejected the Business' response on the grounds that the printing was tardy. The Business apologizes for the tardy printing.  Nonetheless, the parties' contract contemplated the potential tardy delivery caused by variables outside the Business' control when it included a protective clause, "Advertising Term shall begin on the date to Advertising Venue."  In other words, the Consumer will receive the twenty-four consecutive calendar months of advertising she paid for beginning on the dates on the FedEx delivery confirmations previously provided.
The Consumer rejected the Business' response on the grounds that the Business misinterpreted her statement, "one [real estate office] had no idea what folders I was talking about." The Business apologizes for its misinterpretation, but the implication ofthis statement seemed to clearly indicate that the Consumer believed that the Business did not have a written agreement in which the real estate group granted authority to the Business to sell advertising and print presentation folders. Nonetheless, the Business believes it is better to err on the side of conclusively proving its position.
The Consumer rejected the Business' response on the grounds that her advertisement was not printed in the interior of the folders. The Business never promised to print the advertisement on the interior of the folders. It is the Business' normal course of business of business to offer advertisements on the back cover of the presentation folders. Some purchasers prefer that location. The Business could not know the Consumer's desired placement, because she did not include it in the parties' contract. Furthermore, the contract states, "All negotiations have been integrated into this contract." Therefore, if the parties' had agreed on ad placement as part of the contract, it would have been included in the written agreement. Additionally, the contract reads in bold print and capital letters, "The [Consumer] has not relied on any promises, statements or representations not contained herein." In other words, the Consumer's inclusion of statements on the Business' website that are not directed to purchasers of advertising but rather to real estate agents and that are not in anv way related to this Consumer's particular purchase is irrelevant from the standpoint of legal enforceability of the parties' contract.
The Consumer rejected the Business' response on the grounds that it was able to stop the printing of her advertisements that had not printed yet.  Of course, the Consumer's logic is circular.  If the advertisements had printed, then the Business would not have been able to stop their printing.  Because they had not, the Business did stop their printing and refunded part of her payment.
The Consumer rejected the Business' response on the grounds that the Business promised a refund.  Of course, as the Consumer herself points out, the Business did refund the portion of her order that the Business was able to stop. The printed portions have not been refunded, and the Business did not promise to refund them.  Infact, the Consumer herself provided an email from the President of the Business, which specifically states that part of the order could not be stopped.
The Consumer rejected the Business' response on the grounds that the Business' purchase contract stated the Business' Revdex.com rating at the time of her purchase.  Of course, that rating fluctuates with time depending on the Revdex.com' s internal method of calculating grades.
Whether or not the Business pays dues to the Revdex.com to attain accredited standing is irrelevant to the grade and to the Consumer's purchase.Most importantly, printed advertisements cannot be unmade or removed from circulation.
As the Business previously proved by conclusive, independent, third-party verification, the advertisements have been shipped to the real estate agents for circulation.  Therefore, the Business is unable to cancel the Consumer's purchase or refund payments for those services that have been performed.  The Business mailed samples to the Consumer.  Moreover, the Consumer's own statements in this Complaint acknowledge that she has seen at least one sample.
For all the foregoing reasons, the Business believes the Consumer should not have rejected the Business' response, and the Business respectfully requests that this case be closed and marked that the Business made a good faith effort to explain its course of conduct to the Consumer.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.Tim M[redacted], Esq.General CounselProduction Media Company 800-962-2587 ext. [redacted]@productionmediaco .com

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYNovember  17, 2016Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint on the grounds that printing of the...

advertising service she purchased was tardy and claiming to have been promised a refund.  The Business apologizes that printing of the advertisement was tardy.  However, the Business has fully performed the service and the Consumer's non-cancellable contract contained a protective clause for the Consumer to ensure she receives the full amount of the service she purchased in the event of tardy printing . Therefore, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort.The Consumer purchased advertising for her business to be printed in presentation folders and circulated for two years by real estate agents who work for an agency in her area.  The purchase occurred in two parts.Please find enclosed on pages three and four copies of the contract and transaction receipt from the Consumer's original purchase . They show that the Consumer agreed to pay half of the balance at the time of the purchase and the other half at a later date.  Please also find enclosed on pages five through eight a printouts of emails, which explicitly shows that the merchant sent attached copies of the contract and receipt to the Consumer at the time of the purchase.
After the original purchase, the parties agreed that if the Consumer paid a reduced amount to constitute the remaining balance, then the Business would increase the size of the Consumer 's advertisement and lengthen the circulation period .  Please find enclosed on pages nine and ten copies of the revised contract and a second transaction receipt.  Pages eleven through thirteen are printouts of emails, which explicitly show that the merchant sent attached copies of the revised contract and the receipt, along with notice that her purchase was complete.
Part of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages fourteen through seventeen printouts of emails between the Consumer and Business' graphic designer, which show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to create a design proof for approval or changes.  Most importantly, those emails show that the Consumer replied "I approve.  Looks great!!" from an email address registered to her name and originating from her business ' domain.  She also signed her name, business name, and contact information.
By approving the design of the advertisement , the cardholder evidenced her acceptance of the terms of the aforementioned contract(s). Moreover, a legally-enforceable contract exists whenever parties exchange offer, acceptance, and consideration.  In this case, the Business offered the advertising service to the Consumer.  The Consumer accepted the offer, and evidenced her acceptance by paying and approving the design of the advertisement.  The parties exchanged consideration in the form of payment, promises to perform contract duties, and performance of services.  Therefore, the parties are bound to the terms of the contract(s).Page eighteen is a copy of a receipt showing that the Business ordered the printing of folders to be shipped to the same real estate agents as promised on the Consumer's contract(s). Page nineteen is a copy of a FedEx delivery report showing that the folders were shipped to those real estate agents for circulation.  In other words, these documents are independent, third­ party verification that the merchant fully performed the service.The Business acknowledges that the printing was tardy and apologizes to the Consumer for that tardiness . However, the parties ' contract(s) contemplated that problems or tardiness could arise when it included the clause, "[The two years of advertising] shall begin on the date of delivery to [the real estate agents]."  In other words, the Consumer will receive the full amount of advertising time, regardless of which day it began .The parties ' contract(s) also read in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or refunds of her payments.  Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation.
This Complaint claims that the Consumer was promised a refund . According to the Business ' internal notes indicate that the Consumer did speak with agents of the Business over the telephone and did request a refund.  They also indicate that those agents submitted the Consumer's account for review of potentially overturning the no cancellation clause and no refund policy on grounds of the wait for printing . However, since the printing occurred, that review was rendered moot.  The Consumer is currently receiving exactly that for which she paid , two years of advertising beginning on the date the advertisement is placed into circulation.Because the Business has fully performed the service and because the parties ' contract is non-cancellable , this Complaint must be closed in the Business' favor. Please forward this response to the Consumer, and advise the Business if any further communication is necessary.

Complaint: [redacted]
I am rejecting this response because:I want to respond to Production Media's response to my complaint on 3/1.  Yes my credit card refunded me the most current charge in 2017 because Production Media Company did a charge to renew my ad without my authorization.  But my original purchase in 2016, was NOT refunded and was not delivered. 
Sincerely,
[redacted]

To Whom It May Concern:
Please find attached the Business' response to Complaint ID [redacted], along with supporting documentation.
With Respect,
Tim M[redacted], Esq.
General CounselProduction Media Company
d/b/a School House Folders
800-962-2587 ext. [redacted]
(F) 503-214-8228 attn. Tim...

M[redacted]@productionmediaco.com
 
Re: Complaint ID [redacted]
To Whom It May Concern:
The Consumer initiated this Complaint, because she has had difficultycommunicating with the Business. The Business apologizes, even though itcommunicated all of the terms of the purchase, including the estimated delivery date, inwriting at the time of the purchase. Because the Business continues to estimate thatthe program into which the Consumer bought will be delayed due to limited advertiserparticipation, the Business agrees to the Consumer's request for a refund of herpayments. I write further only to show the reasons for the Business' course of conductto date.
The Consumer purchased an advertisement to be circulated for one year inhomework folders at a school in her area. The Consumer made two payments towardthat purchase. Please find enclosed on page three a copy of the contract and on pagesfour and five copies of each transaction receipt.
Please also find enclosed on pages six through eight a printout of an email stringbetween the Business and Consumer, which specifically shows that the Business sentan attached copy of the contract. The Business' email requested that the Consumerreview the contract prior to replying "CONFIRMED" to complete the purchase. Thatsame email string shows that the Consumer replied "Confirmed" and signed her name,position, business name, and contact information.
The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signature. The Consumer's email reply constituted anelectronic counterpart acceptance. Therefore, the Consumer clearly accepted the terms of the contract.
Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisement. Please find enclosed on pages nine through fourteen printouts ofnumerous emails between the parties showing that the Consumer submitted artworkand instructions and the Business used that information to provide several proofs forapproval or changes. Ultimately, the Consumer replied "I approve!" the design andsigned her name, position, business name, and contact information. In other words, theConsumer approved of this portion of the service in writing.
The contract reads, "[The Business] shall deliver the ad at the next reasonablyavailable school term." The first day of school was August 20. Because the sale anddesign of the advertising space often takes more than six weeks, the first school termwas not reasonably available. Thus, the term beginning after Winter Break is the nextreasonably available term. The contract also reads, "[the one year of advertising] shallbegin on the date of delivery to [the school]." In other words, the Business assures thateach customer receives the full amount of advertising time by measuring the year fromthe first date of circulation, rather than by school years.
Unfortunately, a limited number of advertisers have purchased space for thisparticular publication, and the Business anticipates that it will be unable to perform theservice by Winter Break. Therefore, the Business agrees to the Consumer's request fora refund and apologizes to the Consumer. Please forward this response to theConsumer, and advise the Business if any further communication is necessary.Tim M[redacted], Esq.General CounselProduction Media Company, d/b/a School House Folders800-962-2587 ext. [redacted](F) 503-214-8228 attn. Tim M[redacted][email protected]

The Business apologizes for the wait for printing of the Consumer's advertisements.  He is correct that we have promised to refund his payment.  We will mail the refund check to the address listed in this Complaint.  The Consumer's transaction is too old to refund back to the same...

medium he used to make his original payments, a credit card.  We regret that we were not able to serve the Consumer in a more timely fashion, and we wish him great success in his future endeavors to grow and market his company.

Complaint: [redacted]I am rejecting this response because:
I have received your response from counsel [redacted].  Your response was predicable to say the least.  
This response was the first time anyone from Production Media or counsel has admitted that they have not performed all of the services they were contracted to do.  I spoke with the sales manager last week who confirmed verbally with me that all of the folder were printed, and he stated that the folder were printed last year. Now you are telling me that all services were not completed.  What has changed, or did your staff last week deliberately try to mislead me again?
You are accurate that the sales contract shows payment for three folders, this was never disputed.  I was told by my sales rep [redacted] that if I purchased the third folder, he would throw in a fourth folder at no additional charge.  More specifically he told me it would be a realty office in Coronado California.  Looking back through my correspondence with this sales rep it appears most of the lies I was told was conveniently done over the phone, so I don't have them in writing.  When I specifically asked him about not showing the fourth folder he told me not to worry, they would get printed but it will not show up on any paperwork because they were throwing in that folder at no cost.  When I asked the sales manager about this last week, he even told me that Production Media had a problem with this sales rep promising things to customers that he could not do...namely exclusivity and position in the folder.  This contract does not excuse your sales rep from willfully and purposefully trying to deceive me and my company. 
When I reached out to PM Company last month to get copies of the folders they printed, the told me that all of the folders were in fact printed and that they would immediately send copies of those folders to me.  At the time they stated that they were having issues with the third party vendor that was in charge of sending samples to PM customers and they told me that they had replaced that vendor.  A couple of weeks later I received only one sample folder for [redacted].  This obviously raised some concerns.  We have unique phone numbers we put on these advertisements with PM company so we can track results.  To date we have not received one phone call from any advertising done with these folders that are in circulation.  Before you respond with your predictable response reminding me that results are not guaranteed, I ask you if that sounds realistic to you if there are supposedly thousands of these folder in circulation.  
After my conversation with the sales manager last week whom also alluded to the fact that they had previous issues with [redacted], where he stated that he could not do anything for me regarding a full refund, he transferred me to his manager.  His manager was a complete jerk, stating that I should've read the contract and he didn't care what [redacted] had promised me.  I find that completely disturbing.  I have never been so angry at any customer service complaint than at the time I concluded my conversation with that man.  I called back several times later in the day to try find out who else I could talk with and to find out if he had a manager and I was put on hold each time for long periods of time.  I spoke with the phone clerk at length she said she could get me in touch with someone who would care about my feedback, and that person to date has still not returned my call.  
To say the work is delayed is an understatement.  It has been a year!  I notice in your contract it states that delivery to vendors is estimated to be 120 days from contract date.   Even the only folders which you claim to have delivered to [redacted] were not delivered until November of 2015.  What do you consider a reasonable amount of time?  Where are the other samples of the folders that several of your reps have told me were printed.  I have an email that I sent to your art department dated on 06/17 in which it states, "I am wondering where we are in the process. You submitted a proof to me, and the proof was rejected, but I have not heard anything back. I thought these folders were printing this week?"  You can see from this email, I was clearly under the impression from your sales staff and your art department these folders were ready to go out. 
Your evidence that you provided showing that the folders were delivered prove nothing!  They show that a package was delivered to that customer, how does that prove that my advertisement that I paid for was in fact published on those folders?  
Again, as stated over the phone with the Sales Manager and his manager, I contacted the owner of [redacted].  She confirmed for me that she is no longer using the folders that I was promised by [redacted] and PMC would be in circulation for a total of twelve months.  She couldn't even confirm for me that my advertisement was in those folders as it had been some time since they were no longer in circulation.  I was told the PMC would check on that fact, because she was, "under contract" to use those folders.  The truth is I don't really care if she is or isn't under contract, no offer to fix the issue or offer a refund was given.  PMC didn't even admit they had done one thing wrong the last time I spoke with them.  It took multiple bad reviews and a formal complaint to the Revdex.com to even get PMC to admit they did anything wrong.  I am sorry, but you have mad me upset enough by the way you treated me to take action.  The sad thing is that I am not the only one that has complained about these issues, if you look for reviews of Production Media Company there are dozens of complaints of their business ethics and others that have had the same problems I have had.  They have 1.5 stars on [redacted]!  They have only two stars on [redacted].  How can PMC company have an A+ rating with the Revdex.com as advertised on their contract if they treat hundreds of angry customers this way?  Look at the reviews dozens of customers saying they were deceived!  
You say tardiness does not justify my angry language, this is not about being tardy sir...this is about being scammed and lied to about a product and service that was not delivered.  Let me be clear, I will not stop until this matter is resolved.  My next step will be getting in contact with others who have also been deceived and defrauded by PMC to find out if they would like to join me in making sure PMC cannot continue to do business this way in the future. 
I am going to cut an paste some of the reviews that can be found on [redacted] and [redacted] with customers that have had similar experience as mine. There are dozens more, should I continue?
I will not accept a prorated refund check.  I am not willing to accept anything other than a complete and full refund for all services.  There is not one folder of the the three I was sold, and the four that I was promised that were printed or remained in circulation.  I will not remove my reviews of your company from any domain, I will update those reviews with your written response from counsel and my response to the Revdex.com.  If you decide to refund me for the full amount I will also update the Revdex.com.

This Consumer initiated this Complaint on the grounds that he believes the Business did not perform the service, or at least, that he didn’t see evidence of the service.  The Consumer’s belief is erroneous.  Nonetheless, the Business agrees to provide a refund, because this Complaint...

brought to light a third-party problem with the service.
The Consumer purchased advertising space for this business to appear in presentation folders and be circulated for one year by real estate agents who work for a particular agency in his area.  The Business performed the service more than eleven months ago by designing, printing, and delivering presentation folders to those real estate agents.
The Business had a written contract with the third-party real estate agents.  It specified the number of agents that were to circulate the folders, the approximate number folders needed, and the agency under which the agents worked, among other things.
At some time before or after the Business shipped the folders, the real estate agents changed the agency name and corporation under which they work.  They did not provide notice of the change to the Business.  Unfortunately, they also discontinued circulation of the folders at the time of the change, because the folders specified the wrong agency name and corporation.
The Consumer’s claim that the Business is a “sham” is ridiculous.  The Business fully performed the service.  The Complaint claims that a Customer Care Specialist promised a refund.  The Consumer’s claim is false.  The Customer Care Specialists do not have authority to promise refunds.  They do have a procedure by which they can submit requests for refunds if those requests are reasonable.  The Business believes the Consumer misinterpreted the statement of the Customer Care Specialist that a request would be submitted.
In this case, the Business believes the Consumer’s request is reasonable, since a third-party failed to follow through with its contract duties to circulate the presentation folders and the Consumer’s advertisement.  The Business believes the request is reasonable, even though the Business fully performed the service, and even though the Consumer’s name-calling is unreasonable, and even though the service failed through no fault of the Business.
The refund will be mailed to the address listed in this Complaint.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.

To Whom It May Concern:The Business agrees to refund the Consumer's payment, even though the Business does not necessarily acknowledge the veracity of the claims in the Complaint.  Please find a copy of the refund receipt attached.The reason the Business agrees to refund the payment is that the...

emails exchanged between the Consumer and the Business' salesperson do not clearly indicate whether the Consumer accepted the no cancellation clause of the contract.  Therefore, the Business apologizes to the Consumer for the confusion and wishes him great success in the future.Nothing in this response shall be considered a waiver or modification of rights unless specifically so stated.

Complaint: [redacted]I am rejecting this response because:
1. They were supposed to create art work and get my Approval. However in their response to my complaint to Revdex.com  (PDF file) on page 13 they included copy of [redacted] email dated Nov 10th 2014 where she asks me for Approval of her art work (which is actually the same flyer that I sent her earlier as an example). I NEVER REPLIED saying "I APPROVE", instead I asked for revision, but they intentionally did not include my response and conversation thereafter which goes to show how dishonest this business is. Please see attached file [redacted]Conversation.doc to read my full conversation with [redacted].
2. My reply with word “CONFIRMED” was regarding the overall 2 years agreement we had with this business in good faith that we will receive the service we were promised by Production Media Co. And address their comment regarding canceling contract, in fact I’m not asking to change or cancel contract. I’m asking for a full refund because a) art work was not approved by me b) they failed to deliver by mutually agreed dates c) there is no proof that they delivered folders with our ads for 2 years
3. Contract clearly states PRIOR TO PRODUCTION A PROOF WILL BE PROVIDED. I here by declare that NO PROOF WAS PROVIDED to me.
4. When I confirmed our agreement I specifically stated the following (see copy in their response on PDF file page 9 and they confirmed this: I confirm this agreement based on the following conditions:  the initial print is going to be 2,000 folders and then you'll print more quarterly on an as needed basis at no additional cost. Delivery will be within 4-6 weeks from time of purchase. The size of the ad is triple compare to a regular one. Total cost $395+$375=$770 for two year advertisement on printed folder used at [redacted] office in Santa Ana with no additional charges whatsoever. If any of these conditions are not met, then we shall receive a full refund.
Based on FedEx receipt that Production Media Co provided in their response to my complaint it shows that something was delivered to [redacted] office in Santa Ana on July 22nd 2015 which is approximately 36 weeks after initial purchase. As you can see above we had an agreement with 4-6 weeks delivery from time of purchase which was in October 2014.
In addition, it was supposed to be agreement to supply folders for real estate office for 2 consecutive years. Per their response they provided only one FedEx shipment on July 22nd 2015. No other records were provided.
I would also like to point out that Production Media Co did not provide any evidence of an actual final product (copy/graphics/design of an actual folder used for real estate with our ads)

To Whom It May Concern:             The Consumer initiated this Complaint on the grounds that she is dissatisfied with the service and that her dissatisfaction causes the service to be a “scam.”  Because the Business has performed all...

of the service that is due to date in accordance with the exact written terms of the contract and because the Consumer accepted a non-cancellable contract in writing, the Business declines the Consumer’s Desired Settlement of a refund.  However, the Business is more than willing to continue performing the service as promised to remedy that which the Consumer identifies as causing her dissatisfaction.            The Consumer purchased advertising space for her business to be printed in homework folders and circulated for one year by a third-party school in her community.  Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase.            Please also find enclosed on pages five through ten a printout of an email string, which explicitly shows that the Business sent attached copies of the aforementioned contract and receipt to the Consumer at the time of the purchase.  The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase.  That same email string shows that the Consumer replied “Confirmed” from an email address registered to her name, and she signed her name, professional title, and credentials.            The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature.  The Consumer’s email reply constituted electronic counterpart acceptance.  Therefore, the Consumer clearly accepted the terms of the contract.            The contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.”  Therefore, the Consumer is not entitled to unilaterally cancel the contract or demand a refund of the payment.  Even if the Business desired to accommodate a request for cancellation, it could not, because it has already invested its largest expenses into the performance of the service.  They are the cost of the salesperson’s time and bonus and of professional graphic design.  Moreover, the Business incurred administrative costs and turned away other potential purchasers, rendering it unlikely to be able to resell the space.  A reduction in the number of advertisers would reduce the pool of revenue available to pay for the homework folders for the school, and the Business believes it would be wrong for the parties to renege on promises made to participate in a program that benefits schoolchildren.            Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on page eleven a printout of an email showing that the Business provided the design to the Consumer for her approval or changes.            The Complaint states that the Consumer is dissatisfied with the first proof.  Of course, the whole point of a proofing process is to exchange ideas and multiple draft iterations, until the Consumer is satisfied.  All she needs to do is follow the instructions in the proof email she received, so that her desired corrections or alterations can be made.  It is self-evident that not every graphic designer will initially understand a business owner’s vision for marketing her business, but effective collaboration will achieve a mutual understanding of that vision.            The Complaint states that the Consumer was unsuccessful when she attempted to contact the Business.  The Business apologizes if it did not effectively communicate.  However, the Business does not have any record that the Consumer ever requested changes to the design proof.  The Business has only ever received the type of belittling comments and demands that are included in this Complaint.  The Business does not understand why.  All the Consumer ever needed to do was respond to an email and explain how she would like the design changed.            As the Complaint correctly points out, among the other complaints, she filed a complaint with her financial institution and unilaterally withdrew her credit card payment.  The Consumer’s financial institution sided with the Business, and the Business recovered the credit card payment.  However, the Business incurred fees because of that dispute.  The Consumer’s contract reads, “Unilateral withdrawal of payment through a credit card dispute or dishonored check shall result in a $35 fee that is due immediately.”            In other words, the Consumer owes the Business $35, and her account is delinquent.  The Business has graciously refrained from referring the Consumer’s account to collections or from otherwise seeking a legal remedy to recover the Consumer’s delinquent balance.            The Complaint accuses the Business of “scamming,” “false advertising,” and “ruin . . . reputations [sic].”  Of course, the truth of the matter is that the Consumer’s statements amount to defamation based on her own attempts to ruin the Business’ reputation.  The Business reserves the right to seek a legal remedy to recover damages caused by the Consumer’s unlawful statements.            The Complaint cites complaints from “over 100 other people.”  Of course, the complaints of another customer, assuming those other complaints to be truthful, are irrelevant to the Consumer’s case.  Even if they were relevant, it is only to be expected that some percentage of customers will complain and overreact when a business has served tens of thousands of customers over the course of years.  A fine example of such overreaction is this very Complaint in which the Consumer continues to escalate a dispute and uselessly consume the time of the parties, rather than simply reply to an email to request changes to a design proof.In spite of all the foregoing, the Business sincerely desires to provide a satisfactory service and to restore the Consumer’s faith in this service.  To that end, the Business is willing to forgive the $35 delinquent balance and to consider this matter resolved.  All the Business expects is for the Consumer to reply to an email to complete the proofing process.  In this way, the substance of this Complaint will be remedied, and the Consumer will have an advertisement with which she is satisfied and that represents her business according to the her vision.  If it is helpful, the Business would be happy to reassign the proofing process to a different designer with whom the Consumer’s vision better aligns.Based on the herein-contained information and supporting documents, the Business declines the Consumer’s Desired Settlement of a refund.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary. With Respect,Tim M[redacted] Esq.Independent Counsel representing Production Media Company, d/b/a School House Folders(Messages) 800-962-2587 ext. 1016(F) 330-423-0424[redacted]@productionmediaco.com*Please view attached documents.See letter and supporting documentation emailed to Revdex.com agent.[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

See attached Business response to Complaint ID [redacted], along with supporting documentation.
The Consumer filed this Complaint on the grounds that she did not authorize an upgrade purchase . The Business offers to refund the disputed purchase if it will resolve this matter, because it was not...

authorized in writing, regardless of the oral exchange of the parties .
However, because the original transaction was authorized and a non-cancellable contract accepted in writing, the Consumer is not due a refund of that payment.
The Consumer 's business purchased an advertisement to be printed in homework folders and circulated for one year at a school in her area. Please find enclosed on pages three and four copies of the contract and receipt associated with the original purchase.
Please also find enclosed on pages five and six a printout of an email string, which explicitly shows that the Business sent an attached copy of the contract to the Consumer's business at the time of the first purchase . The Business ' email requested that the Consumer 's business review the contract prior to replying "CONFIRMED" to complete the purchase . That same email string shows that the Consumer 's business replied "confirmed " from an email address originating from the business ' domain, and the agent signed her name, position with the business, business name, and contact information.The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature. The Consumer 's business ' email reply constituted electronic counterpart acceptance. Therefore, the Consumer 's business clearly accepted the terms of the contract.
The contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED. " Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or of the associated transaction.
However , according to the Business' records, an agent of the Consumer 's business did not authorize the second transaction in writing.  As a result, it is not possible for the parties to prove whether anyone agreed to a no cancellation clause.  Therefore, the Business believes it is right to return the money to the Consumer 's business . Page seven is a copy of a receipt showing that the Business processed the refund.Because the Business refunded the disputed transaction and because the Consumer's business authorized the transaction and a non-cancellable contract in writing as part of the first purchase, the Business respectfully requests that this Complaint be closed as satisfied . Please forward this response to the Consumer, and advise the Business if any further communication is necessary .

Dear Ms. [redacted]:
 
Please find post the following quoted text as the Business' response to Complaint ID [redacted]:
 
"The Consumer contacted the Business directly, and the Business agreed to refund the entirety of the Consumer's payments.  The Business expressly refrains from...

acknowledgement of fault or liability in this matter, but agreed to the Consumer's request, so that all parties may move productively forward.  Because the Business has already acceded to the Consumer's Desired Settlement, the Business respectfully requests that this Complaint be closed as satisfied."
 
With Respect,
Tim M[redacted], Esq.
General Counsel
Production Media Company
800-962-2587 ext. [redacted]
(F) 503-605-1194

The Business apologizes for the error.  It seems to have been the result of miscommunication between the Consumer and the Business' salesperson.  As the Consumer correctly points out, the Business sent notice that the upgrade purchase was complete to the email address on file from the...

Business' previous contracts with the Consumer.  Apparently, that notice did not successfully arrive to the Consumer.  Please find attached copies of receipts showing that the Business refunded the disputed payments.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.

[redacted]DOCUMENTS ATTACHED[redacted]
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327
VIA WEBSITE SUBMISSION ONLY July 18, 2016
Re: Complaint ID [redacted] To Whom It May Concern :
The Consumer initiated this Complaint on the grounds that she hasn 't received...

the service she purchased and claiming that the Business did not have authority to sell the service.The Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort, because 1) the Business has performed all of the service that is due to date, 2) the Consumer accepted non-cancellable contracts in writing, and 3) the Business does have authority to sell the service.
The Consumer purchased an advertisement to be printed in presentation folders and circulated for two years by real estate agents who work for two real estate groups in her area. The purchase occurred in two parts.  Please find enclosed on pages three through six copies of the contracts and receipts associated with each part.
Please also find enclosed on pages seven through eleven a printout of an email string, which explicitly shows that the Business sent attached copies of the contracts associated with each part of the purchase to the Consumer at the time of each part. The Business' emails requested that the Consumer review the contracts prior to replying "CONFIRMED " to complete each part of the purchase . Those same email strings show that the Consumer replied "Confirmed " each time from an email address registered to her name and originating from her business ' domain. She also signed her name, credentials, business name, and contact information .The emails and contracts all stated that electronic counterpart acceptance of the contracts is effective in lieu of a signature.  The Consumer 's email replies constituted electronic counterpart acceptance .  Therefore, the Consumer clearly accepted the terms of the contracts.
Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement.  Please find enclosed on pages twelve through sixteen printouts of several emails between the Consumer and the Business ' graphic designer.  They show that the Consumer provided artwork and instructions for the design of the advertisement and that the Business used that information to provide design proofs for approval or changes.  Most importantly, they show that the Consumer replied "Great.I approve" the design from the same email address as above and signed her name, credentials, business name, and contact information .By designing the advertisement , the Business has performed all of the service that is due to date.  The parties ' contracts read, "[The Business] shall deliver ad within a reasonable time, which [the Business] estimates to be approximately  120 days from Contract Date." The Contract Date was April 5.  Therefore, the parties' contractual agreement was that the advertisements would be placed into circulation approximately August 3.  The Business anticipates timely printing of the advertisements based on this agreed estimated schedule. The contracts also read, "[The two years of advertising] shall begin on the date of delivery to [the real estate groups]."  In other words, the Consumer will receive the full amount of advertising time that she purchased beginning at the contractually-agreed time.
A portion of this Complaint seems to arise from an unfortunate situation.  The Consumer attempted to email her salespeople, and she claims that those emails bounced back to her as undeliverable.  If so, this Complaint could have been avoided with a simple telephone call to the Business' toll free number.
However, the Complaint also seems to be the result of incorrect information from third parties.  The Consumer claims that someone at each of the two real estate groups told her that the Business did not have authority to sell advertising to be printed onto their presentation folders.
This claim is false.  Pages seventeen and eighteen are copies of the Business' contracts with the respective real estate groups. They impose a duty on the Business to print presentation folders  for the real estate groups.  They impose a duty on the real estate groups to circulate those folders. Most importantly, they provide the Business with authority to sell the advertising.The contracts between the Consumer and the Business read, this time in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contracts or refunds of the associated transactions.  Even if the Business desired to accommodate a request for cancellation, it could not, because it has already incurred its largest expenses in the performance of the  service.  They are the cost of the salesperson's time and bonus and of professional graphic design.  Moreover, the Business incurred administrative costs and turned away other potentialpurchasers, rendering it unlikely to be able to resell the space.
This case must be closed and marked as satisfied, because 1) the Consumer 's claims are clearly false or, at least, based on incorrect information and unfortunate circumstances, 2) the Consumer accepted a non-cancellable contract in writing, 3) the Business has performed all of the service that is due to date, and 4) the Business always had authority to sell the advertising service in question.  Please forward this response to the Consumer, and advise the Business if any further communication is necessary.

Complaint: [redacted]
I am rejecting this response because:The business did not hold up their end of the contractual obligation in a timely manner and remained unresponsive to all communication attempts for 3 months after the time frame I was given for printing and mailing of the folders to the real estate agency. The contract was signed in August 2016 and folder completion and shipment to the real estate agency of my choice was estimated to be completed by the end of December 2016 or early January 2017.In addition, the proof provided by Production Media Co's attorney shows that something was shipped to a real estate agency, which was not the correct real estate agency. I have attached emails from the day of the agreement stating that the folders should go to my local real estate agency in Valley Stream, NY. Additionally, I specifically requested that a sample of the finished folder be sent to me when the shipment was ready for shipping to the Valley Stream, NY Real Estate agency. As of this writing I have not received a copy of the folder and have no proof that the folders shipped to the incorrect real estate agency even had my advertisement in them. Finally, no shipping confirmation was emailed to me, nor any email, phone call or other communication to notify me of the shipment of the alleged folders. I have wasted multiple hours attempting to have any communication with the company and have been flatly ignored in all forms and at every attempt after the initial solicitation and ad design communication.  
Sincerely,
[redacted]