Production Media Company

To Whom It May Concern: Please find attached a copy of the Business' response to Complaint ID [redacted] , along with supporting documentation With Respect, Tim M [redacted] , Esq General CounselProduction Media Company To Whom It May Concern:The Consumer initiated this Complaint on the grounds that she believes thebilling arrangements for her receivable payments were processed other than as agreed.Because the Business processed the payments in accordance with the exact writtenterms of the parties' agreement, the Complaint is falseNonetheless, the Businessoffers to refund the receivable payment and modify the parties' written agreement toreflect the Consumer's belief that she had more time to make her payments The Consumer purchased an advertisement to appear in presentation foldersand be circulated for two years by real estate agents who work for a Re/Max agency.The purchase occurred in two parts Please find enclosed on pages four and five copies of the contract and receiptassociated with the first part and on pages six and seven copies of the contract andreceipt associated with the second part Pages eight through ten are a printout of an email string, which specificallyshows that the Business sent an attached copy of the first contract to the Consumer atthe time of the purchaseThe Business' email requested that the Consumer review thecontract prior to replying "CONFIRMED" to complete the purchaseThat same emailstring shows that the Consumer replied "Confirm" and signed her name, businessname, contact information, and list of servicesHer email originated from an addressregistered to her name and originating from her business' domain Pages eleven and twelve are a printout of a second email string, whichspecifically shows the Business attached the second contract, along with notice that thesecond purchase was completeThat same email string shows that the Consumerreplied "I agree" from the same email address and signing the same information Each email and contract stated that electronic counterpart acceptance is effectivein lieu of a signatureThe Consumer's email replies constituted electronic counterpartacceptanceTherefore, the Consumer clearly accepted the terms of the contracts The first contract shows a balance of $due on February The secondcontract shows a balance of $due within days of January 8, the date on boththe contract and the transaction receiptThe contracts read, "All negotiations havebeen integrated into this contract." They also read in bold print and capital letters, "THE[CONSUMER] HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATIONS NOT CONTAINED HEREIN." In other words, the Business dideverything in its power to notify the Consumer that any essential terms must be includedin the contract, but the written agreement does not reflect the Consumer's claim thatshe had "an additionaldays" to pay her balance(s)If the claimed conversation waspart of some oral negotiation, it was not part of the final agreement, because it was notreduced to writing in the integrated contracts The contracts also read in bold print and capital letters, "THIS CONTRACTSHALL NOT BE CANCELED AND ANY MODIFICATION MUST BE AGREED INWRITING." Therefore, the Consumer is not entitled to unilaterally demand cancellationof the contracts or modification of the payment due datesEven if the Business desiredto accommodate a request for cancellation, it could not, because it has already investedits largest expenses into the performance of the serviceThey are the cost of thesalesperson's time and bonus and of professional graphic designMoreover, theBusiness incurred administrative costs and turned away other potential purchasers,rendering it unlikely to be able to resell the space Page thirteen is a copy of the receipt associated with the receivable transaction.It shows that the balance was paid on February 4, later than the balance due date forthe first part of the purchase and two business days earlier than the due date for thesecond part Pages fourteen through seventeen are printouts of emails showing thatConsumer submitted artwork and instructions for the ad design and that the Businessprovided a proof for approval or changesMost importantly, the emails show that theConsumer replied "I approve" the design from the same email addressBy designingthe advertisement, the Business has performed all of the service that is due to date.In other words, the Consumer approved this portion of the service in writing, andher characterization of the parties' relationship as non-communicative, disrespectful,and outside the terms of the contract is not accurateShe is simply acting and makingstatements in haste and anger The Business greatly desires to repair the Consumer's opinion of the service,even if the Business acted within the terms of the agreements to date and has no fault.Therefore, the Business is willing to modify the agreements and refund the disputedreceivable payment for later repayment days after the second part of the purchase,in accordance with the Consumer's claimed belief in the agreementPlease advise theBusiness of further steps required in this Complaint.Tim M [redacted] , Esq.General CounselProduction Media Company ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern:Please find attached to this response a copy of an email string resulting from the Consumer's contact directly to the Business' attorney The email string contains a copy of a refund receipt showing that the Business already processed a refund to the same credit card used by the Consumer to make the payment That refund was processed prior to the Consumer's rejection of the response and prior to the follemail he sent The refund has been "settled" by the payment processors, which means that the funds have been removed from the Business' account and returned the Consumer The Consumer may not see the transfer of funds for several business days, depending on the practices of the Business' merchant payment processor and the Consumer's bank The Consumer's claim that a refund has not been processed, like all of his complaints in this case, is simply belied by the supporting documents.The Business wishes the Consumer great success in his future endeavors This case should be closed, since the Business has demonstrated that it has acceded to the Consumer's Desired Settlement, regardless of any obligation to do so.With Respect, [redacted] General CounselProduction Media Companyd/b/a School House Folders [redacted] ***(F) [redacted] attn [redacted] @productionmediaco.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: Timothy is mistakenHe thinks I am filing a complaint due to the reviews onlineThe reviews online were just used to validate what I already thoughtTimothy’s response is unprofessional further showing how incompetent this company isMaybe Timothy and his company should be disturbed by the fact that so many people paid for their services and never received proper follow or the services at allThis company is a jokeI don’t say that to mean, I truly think it is a joke that people actually work there I have yet to see a picture of what the folders will look like after asking for it multiple timesThey did send some awful graphic with my picture so blurry that my own mother wouldn’t be able to tell if it was actually meI have attached it to this emailTimothy says a professional handles thisIf that is professional, then I play for the LA Lakers I guess if it is a non-cancellable contract then I got dupedI feel stupid but oh well, it’s a lesson learnedAs Timothy stated, the graphic is to appear in folders at this school for one yearThe school year has been in progress for two months and my graphic is yet to be in a folderTimothy, can you explain that one? No, but you’ll try Timothy’s whole argument is based on the fact that I signed and agreedWhich is trueHowever, I have not received what I signed and agreed toThere is an employee there, Thao P***, who has pretended as if he caresI sent an email on 9/saying that I want proof these are making it to the school folders and he has yet to address that request almost a month later Timothy, THIS HAS NOT BEEN RESOLVEDI have no idea why you would think thatMe arguing with your employee after submitting a complaint does not mean it has been resolvedI said I APPROVE on that email so that I could finally see if this would actually work while the Revdex.com is working on my fileIf the Revdex.com were not involved, I would have never said I APPROVEI feel comfortable that I will get my money backThe Revdex.com needs to help a consumer who got duped into using a service that is absolute garbageThe salesman who sold me on this did an excellent job tricking meI tried reaching out to him multiple times since signing up and he has not gotten back to meCan’t say that I’m shockedSincerely, [redacted] ***

The Business agreed to provide a refund less than one week ago The Consumer will just have to be patient for the process of cutting a check and mailing it from a different state The transaction is too old to process a refund to the Consumer's credit card Therefore, the Consumer can expect to receive a check in the mail as previously promised and in a time frame

See attached Business response to Complaint ID [redacted] , along with supporting documentation The Consumer filed this Complaint on the grounds that she did not authorize an upgrade purchase The Business offers to refund the disputed purchase if it will resolve this matter, because it was not authorized in writing, regardless of the oral exchange of the parties However, because the original transaction was authorized and a non-cancellable contract accepted in writing, the Consumer is not due a refund of that payment The Consumer 's business purchased an advertisement to be printed in homework folders and circulated for one year at a school in her areaPlease find enclosed on pages three and four copies of the contract and receipt associated with the original purchase Please also find enclosed on pages five and six a printout of an email string, which explicitly shows that the Business sent an attached copy of the contract to the Consumer's business at the time of the first purchase The Business ' email requested that the Consumer 's business review the contract prior to replying "CONFIRMED" to complete the purchase That same email string shows that the Consumer 's business replied "confirmed " from an email address originating from the business ' domain, and the agent signed her name, position with the business, business name, and contact information.The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer 's business ' email reply constituted electronic counterpart acceptanceTherefore, the Consumer 's business clearly accepted the terms of the contract The contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED" Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or of the associated transaction However , according to the Business' records, an agent of the Consumer 's business did not authorize the second transaction in writing As a result, it is not possible for the parties to prove whether anyone agreed to a no cancellation clause Therefore, the Business believes it is right to return the money to the Consumer 's business Page seven is a copy of a receipt showing that the Business processed the refund.Because the Business refunded the disputed transaction and because the Consumer's business authorized the transaction and a non-cancellable contract in writing as part of the first purchase, the Business respectfully requests that this Complaint be closed as satisfied Please forward this response to the Consumer, and advise the Business if any further communication is necessary

This Complaint was initiated by the Consumer claiming that the Business did not performthe advertising service he purchasedBecause the Business did fully perform the service andbecause numerous of the Complaint's claims are incorrect, the Business respectfully requeststhat this Complaint be closed and marked that the Business made a good faith effort to satisfy theConsumer The Consumer purchased advertising space for his business to appear in presentationfolders and be circulated for two years by real estate agents who work for an Exit agency and [redacted] The purchase occurred in two partsPlease find enclosed on pages threethrough six copies of the receipts and terms and conditions associated with each sale Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisementPlease findenclosed on pages seven through ten a printout of an email string showing that the Businessprovided a design proofAs the Complaint correctly states, the Consumer did request changes tothat proofHowever, the Complaint falsely claims that the Business did not provide an updateddesign proofThat same email string shows that the Business did make the requested changesand provided another proof for approval or changesThe Consumer failed to respond The Business' first email containing a proof notified the Consumer that changes must bereceived within ten business days, or the proof will be subject to printingThe Business' secondemail contained the same noticeThe Consumer's failure to respond forced the Business to printthe advertisement as designedSince it contained the Consumer's requested changes, theBusiness believes the Consumer's concerns should be satisfied Pages eleven and twelve are redacted copies of receipts showing that the Businessordered the printing of presentation folders for the same real estate agents as promised on theterms and conditions pagesPage thirteen is a copy of a F edEx delivery report showing that thefirst shipment of folders is already in transit and is scheduled to arrive to the real estate agents bytomorrow, AprilThe second shipment will arrive shortly thereafterIn other words, thesedocuments are independent, third-party verification that the Business fully performed its dutiesto design and manufacture the folders and to ship them out for circulation Numerous of this Complaints claims are incorrect or patently falseThe Businessbelieves that the Consumer has simply forgotten most of the specifics of his purchase and filedthis Complaint without performing his due diligence to verify the sequence of events that hisfaulty memory recalledTherefore, the Business is willing to consider this matter settledIf theConsumer insists on renewing or extending his and defamatory statements, then theBusiness will be forced to consider whether the damages arising therefrom cause damages thatrequire legal action The Business believes such unpleasantness is unnecessary and that this case should beclosed in the Business' favorPlease forward this response to the Consumer, and advise theBusiness if any further communication is necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I accept, however, if a check has been mailed I will return it as my credit card company has already reversed the chargesPerhaps if Production Media had practiced good customer service, and returned my phone calls, this situation could have been resolved without a complaint having to be filed with the Revdex.com.Sincerely, [redacted]

January 6, Re: Complaint ID [redacted] To Whom It May Concern:The Consumer initiated this Complaint making numerous incendiary allegations.The Business previously performed the service that the Consumer purchased andrefunded a second transaction more than eleven months agoIn spite of theperformance of the service and in spite of the fact that the Consumer's service cannotbe unmade, the Business has also refunded the transaction associated with that serviceto resolve this matter, so that the parties may move forward from that which is clearly anunproductive discourse In other words, the Business has acceded to the Consumer's DesiredSettlement, and this Complaint should be closed and marked as satisfiedI write further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will restate again, I don't have time for unprofessional companies such as Production Media CoI have zero faith in their wordI've received written promises previously that we would get a refund and again, I've sat on the phone time and time again waiting for something to get resolvedPlease don't contact me any further with this as I am beyond appalled and the dishonesty and lack of customer serviceSincerely, [redacted] And [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory since a copy of the folder was finally sent to me by the third party Nonetheless, the handling of this transaction with me and the third party was unsatisfactory and unprofessional and future clients of this business should be forewarned Sincerely, [redacted]

Dear Revdex.com, In response to the message submitted by General Counsel Tim M [redacted] , sent on March 3,2016, on behalf of Production Media Company, Production Media Company (dba SchoolHouse Folders) has not performed any of the services it promised to perform in thecontract and therefore I am entitled to cancel the contractIt is unconscionable thatProduction Media Company continues to insist that it has both performed and any moneyshould be paid for the non-performance of services.The contract I entered into was with School House Folders in December 17, for oneyear of advertising in folders at four specified elementary schools for $1,JeniC [redacted] from School House Folders first emailed me in mid-December and verballyconfirmed that the first delivery would be in January Justin D [redacted] fromProduction Media Company on December 17, offered to extend the contract for anadditional year (for $562.50) and also promised that the first delivery would be JanuaryThey did not deliver as promised in January In the contract, the language states, “SHF shall deliver the ad at the next reasonablyavailable school term.” (Emphasis added.) It was only in various communication (andlater, lack thereof) with School House Folders – who had initially promised a deliverydate of January and later stopped communicating regarding the actual delivery datewhen it was clear that they would not deliver in January – that I began to realizeexactly how vague and ambiguous this language wasOn December 17, 2015, I emailedJeni C [redacted] and asked her (1) to hold the older and (2) to not charge my credit cardbecause the contract had no specific dates of delivery and I needed to get KumonapprovalSchool House Folders disregarded my request and charged my credit cardanyway for both the $and the $ The lack of a specific delivery date, the failure to specify a delivery date by SchoolHouse Folders, and the lack of communication over an extended period of time, causedme great concernNumerous emails and phone calls to School House Folders remainedunanswered and there was no further communication from the previous representatives Ihad worked withIn January 2016, I received an email from a colleague who had asimilar experience with School House Folders and called the company a “scam.” Irealized that School House Folders did not intend and would not actually perform, so Ithen sought a refund of my payment to School House Folders through my credit cardcompany, which was rightfully returned to me Once I was refunded my payment through my credit card company, I began hearing fromProduction Media Company instead of School House FoldersGeneral Counsel TimothyM [redacted] began sending harassing and deceitful correspondence claiming a “noncancellablecontract in writing.” It was clear that Production Media Company and SchoolHouse Folders just wanted my moneyThat is extortion Contrary to MrM [redacted] ’s claim, I did return my ad within the 10-business day deadlineon January 1, by email to Chris L***, Justin D***’s alleged supervisor I didnot miss the art deadline as inaccurately claimed by MrM [redacted] After I submitted myartwork on January 1, 2016, School House Folders stopped responding to my emailsIcontinued to email Chris L [redacted] after Justin D [redacted] stopped responding to my emailsabout a delivery dateNo response was received so I decided to cancel my order and get a refund for my paymentSo it is School House Folders or Production Media Companythat then failed to perform and is in breach of contract I am not alone in suffering the unethical and fraudulent business practices of ProductionMedia CompanyRevdex.com has received numerous complaints from other consumers whohave suffered from the dishonest business practices of Production Media Company, aswell as consumer reviews, that confirm these practicesIn short, there has been a longestablishedpattern and practice of consumers and customers that have been swindled bythe unethical business practices of Production Media Company Also, see their Yelp reviews: [redacted] “ complete and blatant ripoff.”“ pattern of deceptions and stories.”“SCAM ALERT!”“ customer service was terrible.”“We too have been victims ”“This company is horrible, they lie and they don't provide the services aspromised.”“This company is dishonest and their marketing is a scam.” The word “scam” comes up consistently and repeatedly in many reviews.In short, Production Media Company and School House Folders is owed no money fromme since they have not performed their end of the contract and in fact are in breach of thecontractAgain, I respectfully request Revdex.com help stop any future communication forpayment from Production Media Company, School House Folders, and any of theirrepresentatives, as I consider any such further requests unlawful, unethical, harassment, and extortion Thank you for assistancePlease see the attached emails for your reference.Sincerely, [redacted] ***

The Business apologizes for the wait for printing of the Consumer's advertisements He is correct that we have promised to refund his payment We will mail the refund check to the address listed in this Complaint The Consumer's transaction is too old to refund back to the same medium he used to make his original payments, a credit card We regret that we were not able to serve the Consumer in a more timely fashion, and we wish him great success in his future endeavors to grow and market his company

To Whom It May Concern: Please find attached the Business' response to Complaint ID [redacted] , along with supporting documentation With Respect, Tim M [redacted] , Esq General CounselProduction Media Company d/b/a School House Folders 800-962-ext [redacted] (F) 503-214-attnTim M [redacted] ***@productionmediaco.com Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint, because she has had difficultycommunicating with the BusinessThe Business apologizes, even though itcommunicated all of the terms of the purchase, including the estimated delivery date, inwriting at the time of the purchaseBecause the Business continues to estimate thatthe program into which the Consumer bought will be delayed due to limited advertiserparticipation, the Business agrees to the Consumer's request for a refund of herpaymentsI write further only to show the reasons for the Business' course of conductto date The Consumer purchased an advertisement to be circulated for one year inhomework folders at a school in her areaThe Consumer made two payments towardthat purchasePlease find enclosed on page three a copy of the contract and on pagesfour and five copies of each transaction receipt Please also find enclosed on pages six through eight a printout of an email stringbetween the Business and Consumer, which specifically shows that the Business sentan attached copy of the contractThe Business' email requested that the Consumerreview the contract prior to replying "CONFIRMED" to complete the purchaseThatsame email string shows that the Consumer replied "Confirmed" and signed her name,position, business name, and contact information The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted anelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contract Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisementPlease find enclosed on pages nine through fourteen printouts ofnumerous emails between the parties showing that the Consumer submitted artworkand instructions and the Business used that information to provide several proofs forapproval or changesUltimately, the Consumer replied "I approve!" the design andsigned her name, position, business name, and contact informationIn other words, theConsumer approved of this portion of the service in writing The contract reads, "[The Business] shall deliver the ad at the next reasonablyavailable school term." The first day of school was August Because the sale anddesign of the advertising space often takes more than six weeks, the first school termwas not reasonably availableThus, the term beginning after Winter Break is the nextreasonably available termThe contract also reads, "[the one year of advertising] shallbegin on the date of delivery to [the school]." In other words, the Business assures thateach customer receives the full amount of advertising time by measuring the year fromthe first date of circulation, rather than by school years Unfortunately, a limited number of advertisers have purchased space for thisparticular publication, and the Business anticipates that it will be unable to perform theservice by Winter BreakTherefore, the Business agrees to the Consumer's request fora refund and apologizes to the ConsumerPlease forward this response to theConsumer, and advise the Business if any further communication is necessary.Tim M [redacted] , Esq.General CounselProduction Media Company, d/b/a School House Folders800-962-ext***(F) 503-214-attnTim M [redacted] [email protected]

I have yet to receive the refund due from this company Can you please confirm when this will be processed? Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: I listed the name of the person who harassed me as a sales tacticAs a follow up, I phoned the school in which this company was trying to sell me advertising forThey informed me that they have nothing to do with this company and that they bombard the school with callsI'm glad I chose not to turn over my money to them and want to keep them from fooling anyone to do so.Sincerely, [redacted] ***

To Whom It May Concern:The Business incorporates its previous response and supporting documentation as if fully set forth herein The reason for the Consumer's rejection of the Business' response seems to be that he desires to know when the completed publication will be placed into circulation Additionally, it may be that he is dissatisfied with the proof of his advertisement and desires to see a preliminary sample of the entire folder The Business' previous response partially answered these questions I write further to clarify any vague specifics This response refers to previously-provided supporting documentation and the terms thereof.The parties' contract states that the completed publication featuring the Consumer's advertisement will be placed into circulation "at the next reasonably available school term." This purchase was completed on August 20, The first day of school at the educational institution in question was on August 24--two business days after the purchase Obviously, there was insufficient time to complete the service between the purchase date and the first day of school As discussed at length in the Business' previous response, each participant, including the school, receives custom-designed space as a part of the service and as a courtesy to the school Such a service simply cannot be completed in two business days The Business responsibly handles the intellectual property of each participant to create attractive marketing space that enhances the branding efforts of the participant As a corollary, the Business provides estimated time-frames within which the participants may request changes to the design of their space Even if the design could be completed the same day as the advertising purchase, the completed publication could not be printed and shipped before the beginning of the second business day--the day on which school began It is an impossibility in practical terms Moreover, the Consumer submitted artwork and instructions to be used in the design of the advertisement on August 24--the same day as the beginning of school Thus, he clearly did not have an expectation that it would be printed at that time.The purpose of this explanation of the practical realities of the printing time-frame is to show the parties' reasonable expectation at the time of contracting The publication featuring the Consumer's advertisement will be delivered at the next reasonably available school term, approximately winter break, in accordance with the exact terms of the contract that were represented and to which the parties agreed at the time of the purchase.If the Consumer is displeased with the design of his ad space, the Business invites him to request changes The entire purpose of a proofing process is to ensure that each participant receives high-quality marketing that represents them well in the community If the Consumer desires to see the entire publication, the Business will be able to provide that after the publication is complete To date, portions of it are still in the process of design.The Consumer's vitriolic statements are misdirected and unreasonable MsP [redacted] is simply the graphic designer who applies her industry-specific expertise to the creation of an aesthetically-pleasing marketing piece The respondent author is the corporation's attorney, and the Business does not belong to him The Business' performance of its service is satisfactory the vast majority of the time Nonetheless, any other customer's experience is irrelevant to this Complaint or to the Consumer's purchase and contract, since the Business has performed the service fully within the terms to which the parties agreed.Because the foregoing should allay the Consumer's concerns about the printing date and ad design, the Business believes this Complaint should be closed and marked as satisfied.With Respect,Tim M [redacted] , Esq.General CounselProduction Media Companyd/b/a School House Folders [redacted] ***(F) [redacted] attnTim M [redacted] @productionmediaco.com

Complaint: [redacted] I am rejecting this response because: On January 9,I was promised a full refund if I said this was a satisfactory resolution with the Revdex.comI have NOT received my refund and I want itThere is much history on this between me and Production MediaI WANT MY MONEY.Sincerely, [redacted]

The Business is willing to invoice the Consumer for the unpaid portion of the bill If it will expedite resolution of this matter, the Business is even willing to print the advertisements and forgive the Consumer's unpaid bill with no negative impact to his credit rating or his Business' credit rating The Business is unwilling to cancel a contract and refund a payment to a Consumer whose bill is delinquent and who is in breach of contract If the Consumer will not accept this resolution, the Business will proceed with alternate methods for obtaining a remedy for the Consumer's breach of contract and other unlawful conduct in this matter However, the Business greatly desires to resolve this matter amicably in a way that benefits both parties