Progressive Business Publications

Thank you for your email of 2/23/15 regarding the above referenced agency complaint that you received on 2/17/15. After review, we would like to respond to your letter with the following detailed explanation. -Please note that our primary method...

by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that Ms [redacted], Property Mgr., placed an order on 7/29/14 for our Facility Manager’s Alert publication and she provided us with birth date information as 8/11, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time. Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 2/23/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and Our excellent customer service.
All of our contact information is in the newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. 
Thank you,
Sylvia E. N[redacted]Dir. Of Subscriber ServiceSEN/dh

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Although this company has removed my business from it's contact lists, the facts of the matter stand that they purposely attempted to solicit a sale to someone that had no authority to make a purchase in my business name and who did not agree to purchase anything for herself.  The deceptive methods that these people use should not be allowed to continue.  A review of their business reveals many complaints such as mine.
Regards,
[redacted]

November 20, 2014Dear [redacted]:
Thank you for your email of 11/20/14 regarding the above referenced agency complaint that you received on 11/18/14. After review, we would like to...

respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Aquatics Spec. , placed an order on 4/16/14 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 11/20/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially Yours,
Sylvia N.
Dir. Of Subscriber Services

June 20, 2014
Dear [redacted]:Thank you for your email of 6/18/14 regarding the above referenced agency complaint that you received on 6/17/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 9/19/13 for our Students With Disabilities & Special Education Law book and its companion newsletter. She provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 12/19/13 for the newsletter and that was processed the same day. However the book has not been returned.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write CANCEL on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/18/14 and advised them to cease collections and cancel the book portion of the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this accountWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our email, address, telephone, and fax numbers, well as our website. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Cordially yours,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution - cancelling our invoice -  is satisfactory to me. 
I did not solicit their subscription and will not accept calls from them in the future.  Remove me and my company from their email list. 
Regards,
[redacted]

June 20, 2014
Dear [redacted] :Thank you for your email of 6/23/14 regarding the above referenced agency complaint that you received on 6/19/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the address.Regarding the specifics of this situation, please note that our Safety Compliance Alert publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 2-for [redacted] herself. They were all Cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply Call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

April 24, 2014
Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is...

by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Project Mgr., placed an order on 9/18/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-trial subscriptions had been accepted before; l-account was cancelled as we instructed without issue .We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept the cancellation of the account.
However, they are LYING about [redacted] ordering their publication. She NEVER authorized an order or even spoke with this company! I know this for a fact, because she was in meetings all day on March 31st AND because she NEVER answers phone calls from numbers she doesn't recognize, she lets them go to voicemail. This company is full of scam artists! I honestly can't believe they are still in business!Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

August 14, 2014Dear [redacted] :
Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/5/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the mailing address.Regarding the specifics of this situation, please note that [redacted], Quality Mgr., placed an order on 12/19/13 for our Quality Manager’s Alert publication. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/5/14 as he requested the day he called us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially,
Sylvia N. Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have received NOTHING but the bills for this program, with the exception of one newsletter, so I have nothing available to return!     I requested cancellation from the beginning,even before a book was sent because I did not want this program.  I did agree to the"trial" originally by phone, mostly because I foolishly succumbed to the sales pressure.  I DID NOT return a confirmation letter agreeing to purchase this service.  
 
 I DID NOT receive a book. I have in my possession of the invoice from 1.8.2014 that clearly states that I had not received the deskbook and did not want it. I asked that my account be cancelled in that communication. To my knowledge, this is the first communication I had received  - which of course was generated after the "60 day trial period".  I had sent multiple requests for cancellation afterwards as each request for payment came in. Their claim that this needed to be sent to collections is based on their refusal to accept the multiple requests for cancellation that were sent. Please note that all correspondence came from the company itself – never
from collections.  Their bills provide no phone contact or email to reconcile billing issues, so my communications
with them were limited to mail. 
 
We are a small school, so any materials sent would be obvious.
At this point I am satisfied that our "account" has been cancelled. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...

 [redacted]
[redacted]
[redacted]

Thank you for your email of 5/12/16 regarding the above referenced agency
complaint that you received 5/12/16. Although it is titled second notice we have
not received this complaint prior to today. After review, we would like to
respond to your letter with the following detailed explanation.
 

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right
of cancellation to a 1-year subscription to one of our newsletters, books or
online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address,
asking for the month and day of the person’s birth and asking for the person’s
email address or fax so we can send written confirmation of the order within 24
hours. This serves to encourage contact with us if there are any mistakes or
changes that need to be made.
 Regarding the specifics of this situation, please note that [redacted],
 Asst. Pastor/ Dean of Students, placed an order on 2/11/15 for our
 Environmental Compliance Alert publication. We were provided with birth date
 information as [redacted] as well as an email address.Within 24  hours of the discussion,
 we sent a confirmation letter that clearly restated the offer discussed, including
 the liberal 60-day, no questions asked, cancellation policy. Our computers show
 that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took
place. Once the order was placed, the same computer system sent the newsletters
and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that
shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
It does not show that we ever received a cancellation on this account or mail
returned as “undeliverable”. If we had we would have cancelled the account
immediately.
With all telephone orders placed, if the ordering person does not find the
information helpful, all that needs to be done is to write CANCEL on the invoice
and return it to us or advise us any other way and the subscription will be
stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection.
That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/13/16 and advised the
agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business
with us in the past and is aware of our cancellation policy. We found 2 other risk
free subscriptions had been accepted before by [redacted] and were cancelled as
we instructed without issue. The other risk free subscriptions had the same
information as the one in this complaint.
We have initiated a request that the name and telephone number be removed from
our computer files. This action takes approximately 30- days to process.
In business we hesitate to say the company will never receive another mailing
from us. If the company’s name information changes, our computers may not
recognize it and something may go out. If that should happen, please call and we
will remove that version also.
 

Please know that we do business regularly with thousands of companies who
regularly place repeat orders due to their continued satisfaction and excellent
customer service.
All of our contact information is in our newsletter and contains our toll free
telephone number. We, also have a 24hour/7 days a week voice mail system due to
the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at
[redacted]. Thank you.

  Cordially yours,
  Michael G[redacted]
  Customer Service Director
 
  EN/dh

Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have NEVER ordered a newsletter in the 24 years that I have worked at [redacted]. I have NEVER spoken to any representative from Progressive Business Publications. For them to have it noted that they spoke with me on October 28, 2014 is a LIE.  The fact that they state all that needed to be done is for me to write CANCEL on the invoice is ridiculous .... especially since the one and only invoice that I received was an OVERDUE INVOICE.   You can get anyone's fax number and employee's name's off the internet. The fact that their response states "We have very stringent quality control procedures regarding our representatives making this offer" is false.   The response that they have submitted is misleading.  If this is happening to me I am sure it is happening to many other offices as well.  This is a SCAM and I am outraged by their response.  The bill that I received from them did not have a phone number for me to call and discuss this issue .... which to me is the first clue that this company is doing unethical billing.  The only thing I agree with in their response is that I did call them regarding the FALSE INVOICE and they cancelled the account and money due.  As an employee in the medical field,  It bothers me knowing that their are medical offices being subjected to Progressive Business Publications unethical ways.
Regards,
[redacted]

February 5, 2015
Dear [redacted]:Thank you for your email of 2/5/15 regarding the above referenced complaint that, you received on 2/1/15. After review of our detailed electronic records...

we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date.and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Steri/Inventory Mgr.,, placed an order on 12/29/14 for our Facility Manager's Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we. sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained/ in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.
Thus the goods that were ordered by Ms Balagurchik were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 1/29/15 as they requested the same day we were contacted. At- that time we did give them a Cancellation Number of [redacted]. There is no money due or owing on the account.We initiated a request on 2/5/15 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be aware that we do make up our labels in advance, so that if she should receive 1-more issue please keep it with our compliments.Please know that we do business regularly with thousands of companies who place "repeat" orders due.to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

October 2, 2014
Dear [redacted]:
Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on...

9/30/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 8/22/14 for our Legal Update For Teachers: The Complete Principals Guide Book and its companion newsletter and she provided us with her email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
Once the order was placed, the same computer system sent the book, newsletters and invoices over a 2-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 10/2/14 as requested and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several "no risk” subscriptions had been accepted before; 7-paid in full accounts while others were cancelled as we instructed without issue.
[redacted] states in her compliant that she sent us an email that bounced back; that is because the email address she sent it to is incorrect. It should be customer service @ pbp.com and we would have received it. Please find enclosed a "Merchandise Return Label” so that she may return the book free at her convenience.
We have initiated a request on 10/2/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. 
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

January 2, 2015Dear [redacted]:
Thank you for your email of 1/2/15 regarding the above referenced complaint that you received on 12/24/14. After review of our detailed electronic records...

we would like ‘to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.
Regarding the specifics of this situation, please note that [redacted], Clinic Coord, placed an order on 10/6/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 12/30/14 as they requested the same day they called us. There is no money due or owing on the account.
We initiated a request on 1/2/15 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.Cordially Sylvia N.
Dir. Of Subscriber Services

April 7, 2014
Dear [redacted]:Thank you for your email of 4/4/14 regarding the above referenced complaint that you received 4/3/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the person's mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Dir, placed an order on 9/3/13 for our Nonprofit Board Report (packet of 5 newsletters per month) publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In the future, this business should be more specific on its Cancellation policy at first point of contact because on the invoice it does not indicate that you can write CANCEL on it. It was a regular invoice. Furthermore, this business is not Revdex.com accredited and has had quite a few complaints against it, which raised a few eyebrows to its credibility. This might be an indication to it's questionable sales practices that are unclear to a majority of people they try to contact. 
However, I am satisfied with the outcome to my case and understand it might take a while for their eNewsletters to retire from my inbox. If it does not in the next month, I will contact you again. Thank you for your assistance in this matter. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

September 25, 2014
Dear [redacted]:
Thank you for your email of...

9/24/14 regarding the above referenced complaint that you received on 9/23/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], HR Mgr / Pay, placed an order on 6/18/14 for our What’s Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.
As a courtesy we cancelled this account on 9/24/14 as requested. There is no money due or owing on the account.We feel that [redacted] is confusing the “free trial” that we sent to her on 8/11/14 for our Keep Up To Date On Payroll. What were sent were conversion notices which we send that clearly state "This Is Not A Bill” hoping that she liked our product and would like to change to an annual subscription. We cancelled this account on 9/24/14, also. There are no monies due or owing on either account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different ``no risk” subsriptions had been accepted before and were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of Companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of Our contact information is in our newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.
Cordially,
Sylvia N. Dir. Of Subscriber Services