Progressive Business Publications

March 23, 2015Dear [redacted]:
Thank you for your email of 2/23/15 regarding the above referenced agency complaint received on 3/18/15. After review, we would like to respond to your...

letter with the following detailed explanation.
Please note that our primary method by which we secure orders
is by telephone solicitation. In such cases, our
representatives take orders with a 60-day right of cancellation to a
1-year subscription to one of our newsletters, books or on
line programs. We have very stringent quality control procedures regarding
our representatives making this offer. These include verifying the address,
asking for the month and day of the person's birth date and asking for the
person’s email or fax number so we can send written confirmation of the order
within 24 hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made.
Regarding the specifics of this situation, please note
that  [redacted], Dir Sls/Mrktg, placed an order on 8/22/14 for our Selling Advantage publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the
conversation took place. Once the order was placed, the same computer system
sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 3/23/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
[redacted] states in this complaint that [redacted] tried to cancel this account via email, telephone, fax and U. S. Mail. We are sorry but in searching our computers we do not show there was any type of cancellation on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many "risk free” subscriptions had been accepted before; 7-paid in full accounts while others were cancelled. Also, we did find an open account for [redacted] that he accepted on 9/16/14 entitled the Safety Compliance Alert newsletter. He gave us a birth date of 2/17, as well as an email address. We sent a confirmation letter the same day and the newsletter for over a 5 month period. We cancelled this account so that it would not get sent for collection. There is a zero balance.
We have initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please be advised that we do make up our labels in advance, so if they receive another newsletter please keep it with our compliments.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Thank you for your email of 3/4/15 regarding the above referenced complaint that you received on 3/1/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as Mr. [redacted], Manuf Mgr. , placed an order on 10/14/14 for our [redacted] publication. He provided with birth date information as 5/14, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time. Thus the goods that were ordered by Mr. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.
As a courtesy we cancelled this account on 3/4/15 as requested. There is no money due or owing on the account.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Be advised we do make up our labels in advance so that if he should receive 1-more issue please keep with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different `risk free” subscription had been accepted before and that account was cancelled as we instructed without issue.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially,
Sylvia E. N[redacted]Subscriber Serv.
SEN/dh

October 7, 2014
Thank you to Progressive Business Publications for ceasing collection for the publication that was returned to them. As was stated in my initial complaint, Officer [redacted] is not authorized to place or accept an order for any [redacted] Public School because he is an employee of the [redacted] Sheriff’s Department.
Due to the way that these publications are solicited, it is not always clear that books will be mailed to you simply for accepting the call. I was very adamant in 2012 when they contacted me to NOT SEND the book, which they sent anyway. I also asked them not to contact us again. Instead of calling me, they called an unsuspecting person who does not understand their sneaky tactics.
I am pleased with the results from this complaint. I do want it on record that our school does not wish to receive any further communications/solicitations from Progressive Business Publications or their subsidiaries. There should be no change in status as this is a public high school and I don’t see it closing or moving in my lifetime. Might I suggest that they confirm that the person they are speaking with is authorized to make purchases for that company?

February 24, 2014
Dear [redacted]:
Thank you for your email of 2/24/14 regarding the above referenced complaint that you received on 2/13/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 7/19/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 2/24/14 -and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

October 16, 2014
Dear [redacted]:
17.7777786254883px; font-family: arial, sans-serif;">Thank you for your email of 10/10/14 regarding the above referenced agency complaint that you received on 10/8/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Facilities Dir, placed an order on 3/17/14 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/8/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. On the same day they emailed our Customer Service Department stating that they paid the collection agency in full. We contacted the collection agency and they told us that they did not receive payment to date.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many `risk free” subscriptions had been accepted before; 1–paid in full account while others were cancelled as we instructed. Further, we did find a risk free subscription that [redacted] accepted entitled the Environmental Compliance Alert and he cancelled that without issue.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at 1-800–220–5000.Thank you.
Cordially, Sylvia N. Dir. Of Subscriber Services

November 6, 2014Dear [redacted]:
Thank you for your email of 10/31/14 regarding the above referenced complaint that you received on 10/20/14. After review of our detailed electronic...

records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that Chief [redacted], Police Chief, placed an order on 1/18/13 for Our Higher Education Law in America book and its companion newsletter. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 12-month period of time.Thus the goods that were ordered by Chief [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 10/22/14 as requested. There is no money due or owing on the account.We initiated a request on 11/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this complaint we did find that this would be the 3rd year Chief [redacted] renewed his account. He renewed and paid for 2013 then again for 2014. Please advise Chief [redacted] this was just a renewal notice he received and it has been cancelled as he requested when he contacted us on 10/21/14.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

December 8, 2014
Dear [redacted]:
font-family: arial, sans-serif;">Thank you for your email of 12/5/14 regarding the above referenced complaint that you received on 12/2/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Office Admin, placed an order on 9/17/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 12/3/14 as she requested the same day she contacted us. There is no money due or owing on the account.
We initiated a request on 12/5/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

January 8, 2015
Dear [redacted]:
Thank you for your email of 1/7/15 regarding the above referenced agency complaint that you received on 1/6/15. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method...

by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Safety Mgr., placed an order on 5/27/14 for our Supervisors Safety Bulletin publication and she provided us with birth date information as [redacted].
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 1/7/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-Year risk free” subscriptions had been accepted; 1-paid in full account accepted by [redacted] herself in 11/2013. All the information to start a risk free subscription matches the account in question. Also, [redacted] states in her complaint that she emailed us and left a message on our voice mail, our computers do not show ever receiving any type of message from [redacted].
We have initiated a request on 1/7/15 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance, so if she should receive another newsletter keep it with our compliments.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

January 19, 2015
Dear [redacted]:
Thank you for your email of 1/19/15 regarding the above referenced agency complaint that you...

received on 1/15/15. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.
Regarding the specifics of this situation, please note that [redacted], Chief Eng, placed an order on 5/28/14 for our Selling Advantage publication and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 1/19/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many “risk free” subscriptions had been accepted before; 4-paid in full accounts while others were cancelled as we instructed without issue. Further, we found that Mr. James Freytag accepted and paid for our CFO & Controller Alert publication from 6/2008 thru 6/2014
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, Simply Call us and we will remove that version, too. Please be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our compliments.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially,
Sylvia N.
Dir . Of Subscriber Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The data provided by [redacted] and Progressive Business Publications to verify that the order took place (my birth date) is incorrect.  I understand the procedures Progressive Business Publications has for securing orders as [redacted] has outlined them.  Those procedures, in fact, help to substantiate my claim that I did not make the order in question.  Progressive's records, as well as [redacted]'s response letter, indicate my date of birth is [redacted] based on the information they are erroneously claiming I provided them.  My birth date is not [redacted].  It is not on the [redacted] of any month nor is it in the month of [redacted].My email address, name and title were all information that Progressive previously had based on the only order I have ever placed with them, which was in early 2012 - an order which I canceled within the 60-day window.  None of these prove that I placed the order in question for a subscription to, "Keep Up to Date on Payroll."  The only information that would verify I placed the order in question is the date of birth, which Progressive has incorrect. [redacted] also contends that 5 months worth of subscriptions were provided to the email address on file.  Whether or not this happened is irrelevant if someone within our company did not pro-actively seek these subscriptions.  The practice of merely sending invoices to someone for something they did not ask for is an unethical practice and it is one that has been at the core of a great number of the complaints filed against Progressive with the Revdex.com.  Progressive Business Publications has an "F" rating with the Revdex.com and has well over 2,200 complaints filed against it with the Revdex.com.  Many of the complaints against Progressive stem from unethical practices of "invoicing".  See attached file for a Revdex.com alert issued on Progressive Business Publications in July 2012.  Progressive has a 1 star rating (1 being the worst) with Consumer Affairs.  Progressive has 115 reports filed against it on the website [redacted].com.  The information Progressive has provided which they feel verifies that I placed the order in question, is incorrect.  The facts and circumstances presented clearly indicate that neither myself, nor anyone at our company placed an order with Progressive Business Publications for the subscription "Keep Up to Date on Payroll".  While we feel Progressive did the right thing in asking their collection agency to cease action against us, we still want to continue our complaint in the hopes that it will deter Progressive from using these tactics on other business in the future. 
Regards,
[redacted]

This Company tried to say that I agreed to send me a thirty day trial of a one year subscription and if I was not satisfied, I can send the invoice back with the words cancel across it. I have not received any of the subscription or the invoice, which they sent to "collections". I called Progressive Business Publications and found the customer service person very unfriendly, she finally cancelled my subscription and I was able to get her to send me an email saying it was cancelled and collections would cease. Do not take any calls from this company ever!

DO NOT PROVIDE THIS COMPANY WITH YOUR BIRTHDAY OR THEY WILL USE THAT AS CONFIRMATION THAT YOU ARE AUTHORIZING A SUBSCRIPTION. VERY MISLEADING SALES TACTICS!

August 1, 2016
id="docs-internal-guid-153cfca4-4755-95eb-cc54-8e96b8b9805a">[redacted]                        
[redacted]
Thank you for your email of 7/27/16 regarding the above referenced agency complaint that you received
on 7/25/16. After review of our detailed electronic records we would like to respond to your letter
with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such
cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription
to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking
for the month and day of the person’s birth and asking for the person’s email address or fax so we
can send written confirmation of the order within 24 hours. This serves to encourage contact with us
if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Sales Manager, placed an
order on 2/17/15 for our Selling Advantage publication. We were provided with birth date information
as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter
that clearly restated the offer discussed, including the liberal 60-day, no questions asked,
cancellation policy. Our computer shows that the email went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the
order was placed, the same computer system sent the newsletters and invoices over a 1-month period
of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this
complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all
that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other
way and the subscription will be stopped with no payment required, as is the publishing industry’s
general custom.
As a courtesy we cancelled this account on 4/15/15. There is no money due or owing on the account.
We have initiated a request the same day that the name and telephone number be removed from our
computer files. This action takes approximately 30- days to process. In business we hesitate to say
the company will never receive another mailing from us. If the company’s name information changes,
our computers may not recognize it and something may go out. If that should happen, please call and
we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat
orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number.
We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive
daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000.
Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
    EN/dh

Dear [redacted] *Thank you for your email of 3/17/15 regarding the above referenced complaint that you received on 3/13/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we...

secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], placed an order on 12/19/14 for our Deskbook Encyclopedia Of American School Law and it companion newsletter and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 4-month period of time. .Thus goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on—line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 3/17/15 as requested. There is no money due or owing on this accountWe have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different "risk free” subscriptions had been accepted before; 1–paid in full account, as well as accounts that had been cancelled.He stated in his complaint that someone from our company called him requesting that he return the book. To date the book has not been returned so we emailed him a “Postage Paid" label today so that he can return the book at our expense.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter and it contains Our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the customer Service Department if you have any questions at [redacted]. Thank you, [redacted] **
[redacted] Sylvia E. N[redacted] - Dir . Of Subscriber Services[redacted]

April 24, 2014
Dear [redacted] :Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/22/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Fin Dir, placed an order on 9/12/13 for our CFO & Controllers Alert publication and she provided us with birth date information as [redacted], as well as a fax number([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show it went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We would like to apologize to [redacted] for not being able to reach us by telephone on 4/22/14 but as of 9:30 AM that day our entire business complex was without electricity.Please know that we do business with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

November 17, 2014
Dear [redacted]:
Thank you for your email of 11/14/14 regarding the above referenced agency complaint that you received on...

11/13/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs; and we have very stringent quality control procedures regarding our representatives making this offer.
Regarding the specifics of this situation, please note that [redacted], HR Asst/Payroll, placed an order on 4/16/14 for our Keep Up To Date On Payroll publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 11/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many `risk free” subscriptions had been accepted before; 5-paid in full accounts and others were cancelled as we instructed.
We have initiated a request on 11/14/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.Cordially Sylvia N.
Dir. Of Subscriber Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to both you and them for the quick and easy resolution to this matter.
Regards,
[redacted]

September 2, 2015
0pt; margin-right: -72pt;">Ms [redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/[redacted]/CA
Dear Ms [redacted]:

Thank you for your email of 8/28/15 regarding the above referenced agency complaint that you received 8/28/15. After review, we would like to respond to your letter with the following detailed explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that Mr [redacted], Financial Services Officer, placed an order at 
11:24 AM on 01/14/15, during a phone call which lasted 10 minutes and 36 seconds for our CFO & Controller Alert publication. We
were provided with birth date information as 6/19 as well as an email address. Within 24 hours of the discussion, we sent a
confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked,
cancellation policy. Our computers show that the confirmation went through without any problems.  The birth date MUST be supplied
by the person being called as they are not available elsewhere, nor are representatives working from internet enabled work 
stations [even if it was]. The birth date information is obtained, in part, to verify the conversation took place.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by Mr [redacted] were sent. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 9/2/15 and advised the agency to cease collections and cancel the account.
They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find the Supervisors Legal Update account referenced in the complaint.  We see that was cancelled by our Customer Service department as requested … the day prior to this complaint being sent.  
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially yours,
Michael G[redacted]
Customer Service Director

May 29, 2014Dear [redacted] :Thank you for your email of 5/23/14 regarding the above referenced complaint that you received 5/21/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], HR Mgr., placed an order on 10/16/13 for our Keep Up To Date On Payroll publication and he provided us with a birth date of **, as well as a fax number ([redacted]). Within 24 hours Of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. We do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a – month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as undeliverable. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/23/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 4paid in full accounts and -trial subscriptions for **. [redacted] himself. All the information we have on those trial accounts matches the account in question. Other trials were cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to Say the company will never receive another mailing from us. If the companys name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,