Progressive Business Publications

January 12, 2015
Dear [redacted]:
Regarding the above referenced rebuttal that you received, we submit the following:
All the information we received to start a “no risk” subscription for our publication was given to us by someone who identified herself as [redacted]. Please be advised that all of our newsletters are delivered via U. S. Mail and we never received a cancellation request or mail returned as undeliverable. If we had we would have cancelled it immediately.
We cancelled the account on 12/18/14 as stated in our letter to [redacted] on that same day.
Please be advised we would have gladly cancelled the account if [redacted] had called us when they received the first invoice in April 2014. That invoice was simply part of our liberal "no risk” subscription policy and was clearly stated to Ms Masters prior to ending our conversation with her on 3/31/14.Regarding [redacted]’s statement in this complaint addressing the birth date; we simply ask for the birth date (no year) and we never look up that information for it would take too much time for the amount of business we do on a daily basis.We have done everything that was requested and feel this complaint has been resolved. Please let your files show the same thing.Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

March 9, 2015[redacted]
[redacted]
[redacted] *Thank you for your email of 3/6/15 regarding the above referenced complaint that you received on 3/5/15. After review of...

our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the Order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted]., placed an order on 11/25/14 for our Selling Advantage publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 3/6/15 as they requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if they receive 1-more issue please keep with our compliments.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different `risk free” subscriptions had been accepted before and all the accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service. -All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.

Dear [redacted]:Thank you for your email of 6/6/14 regarding the above referenced agency complaint that you received on 6/4/14. After review, we would like to respond to your letter with the...

following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Dir, placed an order on 10/7/13 for our Deskbook Encyclopedia of American School Law book and its companion newsletter. She provided us with birth date information as 9/6, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/14 as she requested that day; she also verified all the information we had to start a trial subscription is correct. We advised the collection agency to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. To date, [redacted] still has not returned the book as she said she would.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at [redacted].Thank you.Cordially,

October 6, 2014
Dear [redacted]:
Regarding the above referenced rebuttal that you received we submit the following:All the information we received to start a "no risk” subscription for our publication was given to us by someone who identified himself as [redacted] on 1/23/14.
We cancelled the account on 9/15/14 as stated in our letter to [redacted] on that same day.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us.Thank you. Cordially Sylvia N. Dir. Of Subscriber Services

[redacted]
Sorry I did not get back to you. Thank you for all your help. The Lord bless you and Revdex.com for helping people in need.

April 2, 2015
Dear [redacted]:
Thank...

you for your email of 4/1/15 regarding the above referenced complaint that you received on 3/30/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Finance Dir, placed an order on 1/12/15 for our CFO & Controller Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60—day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.
As a courtesy we cancelled this account on 4/1/15 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if she receives 1-more issue please keep it with our compliments.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I never spoke to any representative and never would have agreed to said subscription. The information that is supplied in the mailings in no way shape or form applies to my business. The newsletter sale is deceptive business practice. You never spoke to [redacted] on any phone conversation. My birth date is a matter of public record and is available on Facebook or Linkedin Social Media sites. I never had a conversation with any of your company representatives. I never would have a agreed to #300.00 annually for a subscription that did not apply to my business. It is of no use to me and no one from our office ever had a conversation regarding your subscription service.
 
Olease remove my name and information from all mailing lists and credit my account completely.
Regards,
[redacted]

March 9, 2015
Dear [redacted]:
Thank you for your email of 3/4/15 regarding the above referenced complaint that you received on 3/3/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, Our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that [redacted], Fin Advisor, placed an order on 9/9/14 for our Administrative Professional Update publication and we were provided with birth date information as [redacted]. Prior to ending the Call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 3/4/15 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if he receives 1-more issue please keep with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different `risk free” subscriptions had been accepted before and both accounts were paid in full. 
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Sylvia N.
Dir. Of Subscriber Services

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/4/14 regarding the above referenced complaint that you received on 2/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.
Regarding the specifics of this situation, please note that [redacted], Secretary to Chief, placed an order on 7/15/13 for our CFO & Controller's Alert publication. We were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account and all others cancelled as we instructed without issue. All other accounts accepted by [redacted] show that all the information to start a trial subscription matches the account in question.
We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.
Cordially yours,

May 1, 2014
Dear [redacted] :Thank you for your email of 5/5/14 regarding the above referenced complaint that you received on 4/30/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], HR, placed an order on 1/17/14 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter. We were provided with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 4-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show our computers receiving a call from them requesting cancellation as they state in their complaint. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industrys general custom.
As a courtesy we cancelled the book portion of the account on 5/5/14 as requested. There is no money due or owing on the account.While researching further, we did find that they cancelled the newsletter portion of the account on 5/1/14 via mail.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30– days to process. In business we hesitate to say the company will never receive another mailing from us. If the companys name information changes, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also .Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our email, address, telephone, and fax numbers, as well as our website. We also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Again:
1) I told them I did not want their publication. They sent it anyway.
2) They did not send "16 publications" to me. That is a bold face lie. Yes, I occasionally received something from them, and I threw it away. But I did so because I never asked for their product. I told them I didn't want it. They sent it anyway.
3) After they supposedly sent me a bill, the collections company used coercion to gather the money, threatening to come after me directly and hurt my personal credit. This is extremely unethical behavior. This is the only reason I paid and it is the reason I'm filing with Revdex.com. Companies like this need to be stopped.
4) This is not an isolated event. There is a line 10 miles long of people they have stolen money from, on a technicality. I never signed anything saying I wanted their product. I verbally told them not to send me anything. I verbally told them I did not want their product. Their salesperson said he would send it anyway. This company continues to swindle money from people- in this case the [redacted]. A simple google search will reveal that this is their M.O. They call people, send them products knowing that they aren't going to be read (it's unsolicited junk mail, after all), then they charge them and claim, "well, they didn't cancel the service". I didn't have to cancel the service because I never asked for the service.  This unethical behavior needs to be stopped.
Regards,
[redacted]

0.0001pt;">   
                                        ...⇄ 1,2016
[redacted]                        
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]
 
 
Thank you for your email of 7/27/16 regarding the above referenced agency complaint that you received on
7/26/16. After review of our detailed electronic records we would like to respond to your letter with the
following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one
of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email addressor fax so we can send written
confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes
or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted] , HR Secretary, placed an order on
6/10/16 for our Administrative Professional Update publication. We were provided with birth date information
as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that
clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
Our computer shows that the email went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was
placed, the same computer system sent the newsletters and invoices over a 1-month period of time.
Thus the goods that were ordered by [redacted] were sent. Our computer system records and tracks all
confirmations, invoices, online programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 7/26/16 as requested. There is no money due or owing on the
account.
While researching this complaint we did find that this company has done business with us in the past and is
aware of our cancellation policy. We found  numerous “risk free” subscriptions had been accepted before;
 6 paid in full accounts while all others were cancelled as we instructed without issue.
We have initiated a request the same day that the name and telephone number be removed from our computer
files. This action takes approximately 30- days to process. In business we hesitate to say the company will
 never receive another mailing from us. If the company’s name information changes, our computers may not
recognize it and something may go out. If that should happen, please call and we will remove that version
also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due
to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also
have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

pre-wrap;"> June 10, 2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/DC
Dear [redacted]:

Thank you for your email of 6/8/15 regarding the above referenced agency complaint that you received 6/8/15. After review, we would like to respond to your letter with the following detailed explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Ops. Dir. ,
placed an order on 10/29/14 for our CFO & Controller Alert publication. We were provided
with birth date information as [redacted] as well as an email address. Within 24 hours of the
discussion, we sent a confirmation letter that clearly restated the offer discussed, 
including the liberal 60-day, no questions asked, cancellation policy. Our computers show
that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 6/9/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many “risk free” subscriptions had been accepted before. All were cancelled as we instructed without issue except this one.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. 
 
If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at
[redacted]. Thank you.

Cordially yours,
 
Michael G[redacted]
Customer Service Director
EN/dh

From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Oct 1, 2014 at 9:17 AMSubject: Fwd: Your complaint has been receivedTo: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Tue, Sep 30, 2014 at 6:46 PM
Subject: RE: Your complaint has been received
To: [email protected]
My Complaint has been resolved with the company. They removed the charges.
 
[redacted]

May 1, 2015Dear [redacted]:
Thank you for your email of 4/29/15 regarding the above referenced agency complaint that you received on 4/28/15. After review, we would like to respond to your...

letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Fire Chief, placed an order on 10/16/14 for our Deskbook Encyclopedia Of Public Employment Law and its companion newsletter and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as “undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 4/29/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a total of three "risk free” subscriptions had been accepted before for this same book by [redacted], he did not return the book on the first account and the account in question was not cancelled until we did it today.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our compliments.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N.
Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I am rejecting their response because it does not address the fact that they were sent a cease and desist order from [redacted]'s legal counsel via email on 7/31/13 and it was sent via US Postal Service on 8/2/13 and received by Progressive Business Publications on 8/6/13.  The subscription in question was obtained after the cease and desist letter was received by Progressive, therefore it should never have been done.  The cease and desist letter, which I have attached to this form, clearly states that Progressive Business Publications and any of their divisions are to no longer do any business with [redacted] and this was ignored with this supposed subscription.  What I want from Progressive is for [redacted] to be put on a do not contact list, as per our cease and desist letter.  I do not want to have to deal with doing this process of contacting the Office of Consumer Protection in Montana, contacting the Attorney Generals Office in Pennsylvania, and contacting the Revdex.com to get Progressive to cancel the bogus subscription.  The response is basically a form letter where they explain their process of obtaining the bogus subscription, how you can cancel the subscription, how this business has done business with their business, and then as a "courtesy" they forgive the debt and for [redacted] none of this matter as we sent the cease and desist letter to stop any further subscriptions.  So the only response that I will accept for Progressive Business Publications is a response that states that Progressive will abide by the cease and desist letter they received on 7/31/13 and have no further contact with anyone associated with [redacted]. Regards,[redacted]

February 24, 2014
Dear [redacted]:
Thank you for your email of 2/24/14 regarding,the above referenced complaint that you received on 2/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 7/26/13 for our Safety Compliance Alert publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 2/24/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our
cancellation policy.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Handwritten Response

September 22, 2014Dear [redacted]:
Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/18/14....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding Our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/11/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 9/22/14 as requested. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found [redacted] had 1–other "no risk” Subscription in 2005 and that was cancelled as we instructed.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Yours,
Sylvia N. Dir. Of Subscriber Services

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced agency complaint that you received on 7/15/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 12/4/13 for Our Environmental Compliance Alert publication and she provided us with birth date information as 9/6, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 7/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and the accounts were cancelled as we instructed without issue. We, also, found the [redacted] contacted us on 7/15/14 G 9:34 AM (EST) and confirmed all the information we have to start a trial subscription is correct. At that time she requested a copy of the invoice which we emailed immediately to her attention.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business We hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia *. N[redacted] DIRECTOR OF SUBSCRIBER SERVICES