Progressive Business Publications

October 9, 2014Dear [redacted]:Thank you for your email of 10/9/14 regarding the above referenced agency complaint that you received on 10/6/14. After researching this complaint, we would like to respond with the following...

explanation.We are a publisher who, from time-to-time, sends out promotional mailings of our publications for companies to review. We sent such a promo mailing for the “Safety Compliance Alert” newsletter to the Safety Director of [redacted] [redacted] on 9/4/14.We send out 2 issues and then a "Conversion Notice” that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account was cancelled on 10/9/14 as requested.
We did request that the name, address and telephone be removed from our computer files.This action takes approximately 30 days to complete. In business, we hesitate to say they will never receive another telephone offer or mailing. If the company name is misspelled or the zip code different our computers may not recognize it and something will go out. If that should happen, please call us and we will happy to remove that version, too.
If you require further help, please do not hesitate to contact us at [redacted]. Thank you.Cordially,
Sylvia N. Dir. Of Subscriber Services

Handwritten Response

From: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Wed, Apr 16, 2014 at 8:11 PMSubject: Fwd: complaint ID9998163To: Vernette Butts <[email protected]>
---------- Forwarded message ----------
From: Tracey [redacted] <T[redacted]@paceord.com>
Date: Tue, Apr 15, 2014 at 11:45 AM
Subject: complaint ID9998163
To: "[email protected]" <[email protected]>
We filed a complaint against Progressive Business Publications on 04/04/2014.
We have requested several times to be taken off their call list.
Since the complaint was filed, we received yet another sales call from them 04/15/2014 at 10:56 hours.
I do not know how to update my complaint.
Here is a copy of my conformation letter.
 
Complaint has been sent to the business
 
Sent Via:


Email (ODR)


From:


Revdex.com of Metro Washington DC & Eastern Pennsylvania


To:


Ms. Tracey [redacted]


Subject:


Complaint has been sent to the business


Date Sent:


4/9/2014 8:10:42 PM


Attachments:





Click here for printer friendly version
Tracey [redacted] 
Pace Air Freight 
3345 E Main Street
Plainfield IN 46168 
Dear Tracey [redacted] : 
This message is in regard to your complaint submitted on 4/4/2014 12:00:00 AM against Progressive Business Publications. Your complaint was assigned ID 9998163.

November 17, 2014
Dear [redacted]:
Thank you for your email of 11/17/14 regarding the above referenced...

agency complaint that you received on 11/14/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line - programs.
We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.
Regarding the specifics of this situation, please note that [redacted], Payroll Spec, placed an order on 4/14/14 for Our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 11/17/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many `risk free” subscriptions had been accepted before; 4-paid in full accounts while others were cancelled as we instructed without issue except this account. We did find 1-other account for [redacted] that shows all the information she gave us for the risk free subscription before matches the account in question.
We have initiated a request on 11/17/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

September 22, 2014Dear [redacted]:
Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/18/14....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding Our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/11/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 9/22/14 as requested. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found [redacted] had 1–other "no risk” Subscription in 2005 and that was cancelled as we instructed.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Yours,
Sylvia N. Dir. Of Subscriber Services

May 14, 2014
Dear [redacted] :Regarding the above referenced rebuttal that you received we submit the following:In reading both the original message sent to you along with the rebuttal message by [redacted], we identified inconsistencies in her messages. Due to this, we contacted **. [redacted] directly by phone to understand each other. Despite the order clearly being valid in our system, as a courtesy, we agreed to contact the collection agency to process a refund.The collection agency confirmed on 05/13/14 that the refund will be processed and issued back to **. [redacted].If you have any further questions, please feel free to Contact us .Thank you,

August 21, 2014Dear [redacted]:Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/19/14. After review of our detailed electronic records we would like to respond to your letter with the...

following explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/1/14 for our Foundation & Corporate Funding Advantage publication and we were provided with a fax number of [redacted]. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the Order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 8/19/14 as requested when [redacted] called us that same day. There is no money due or owing on the account.
We initiated a request on 8/20/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and cancelled as we instructed without issue.
Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued Satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Yours,Sylvia N.
Dir. Of Subscriber Services

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced agency complaint that you received on 7/15/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 12/4/13 for Our Environmental Compliance Alert publication and she provided us with birth date information as 9/6, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 7/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and the accounts were cancelled as we instructed without issue. We, also, found the [redacted] contacted us on 7/15/14 G 9:34 AM (EST) and confirmed all the information we have to start a trial subscription is correct. At that time she requested a copy of the invoice which we emailed immediately to her attention.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business We hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia *. N[redacted] DIRECTOR OF SUBSCRIBER SERVICES

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/4/14 regarding the above referenced complaint that you received on    2/21/14. After review of our
detailed electronic records we would like to respond to your letter with the following...

explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.
Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 11/20/13 for our Administrative Professional Update publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
As a courtesy we cancelled this account on 3/6/14 as requested. There is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our
cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account and other accounts cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10048776, and find that this resolution is satisfactory to me.  Regards, Alex Thach

April 14, 2014
Dear [redacted] :Thank you for your email of...

4/14/14 regarding the above referenced complaint that you received on 4/11/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Safety Mgr., placed an order on 11/19/13 for our Safety Compliance Alert publication. We were provided with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.?Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/14/14 as requested. There is no money due or owing on the account.We are confused by **. [redacted]s statement in this complaint regarding the collection agency we use ([redacted] out of New York State) as being part of our business. Be assured it is not part of our company in any way other then being just one of the collection agencies we use; and the account we are talking about did not go to the collection agency. Also, the confirmation letter he received gives all the information you require to cancel an account and, as stated prior, our records show that confirmation was sent and received.We initiated a request on 4/14/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our Contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 30, 2014
Dear [redacted]:
Thank you for your email of 10/30/14 regarding the above referenced agency complaint that you received on...

10/28/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Spec Ed Teacher, placed an order on 9/17/14 for our Students With Disabilities & Special Education Law book and its companion newsletter and she provided us with birth date information as 5/17, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 1-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled the book portion of the account as requested on 10/30/14. We had cancelled the newsletter portion on 10/28/14 as per their instructions left on our voice mail that day. There is no money due on the accounts. Further, we emailed a “Postage Paid" label on 10/28/14 as they requested.
We have initiated a request on 10/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. 
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.
Cordially Sylvia N.
Dir. Of Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response given by Ms. N[redacted] from Progressive Business Publications does not address the multiple issues I have with canceling my subscription. She has stated that they obtained personal information about me, and that they sent mailers to confirm my subscription. She made not attempt to address my complaints about the cancellation process. The procedure in which customers cancel their service is obviously flawed. I clearly explained in my complaint that I attempted cancellation through the appropriate channels multiple times, but never received a confirmation of cancellation from their automated system. The only issue that the PBP's response highlights is the personal information they had obtained from me in the first place, which I was also clear about - the person who contacted me on behalf of PBP did not identify herself or her intentions. Once she had my personal information (name, address of employment and birth date) she then offered a subscription - which I declined. It was not until she asked for my birth date that I questioned her reasons for asking that she identified herself and I refused the subscription.The response that PBP submitted to the Revdex.com once again skirts around addressing the fundamental flaws in their business practices and the issues I've had in dealing with them. Their "memos" are not accurate, I have since spoken with a different customer service rep and she confirmed that the original customer service rep who emailed me was not reporting accurate information in their "memo" system.I have attached all email correspondence that I have had with PBP in a PDF.Yet again I have stated my ongoing issues with this company very clearly, and once again they have avoided providing me with direct answers. I do not accept their response to the Revdex.com because their response is not complete in answering the majority of my complaints.
Regards,
[redacted]

May 1, 2014
Dear [redacted]:Thank you for your letter of 4/28/14 regarding the above referenced agency complaint that you received on 4/25/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Environ. Mgr., placed an order on 9/23/13 for our Environmental Compliance Alert newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.
Please be advised they should not be expecting a magazine, our publication is in newsletter form and is sent by U. S. Mail.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 4/28/14, as they requested that day, and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 2-of which are ongoing at the present time. We found an open trial subscription for the Quality Managers newsletter that Mr. Paul Henderson, M, accepted on 12/13/13. He gave us a birth date of 12/30, as well as an email address. He received -months of issues and invoices and we cancelled this account on 5/1/14. Other trials were cancelled as we instructed without issue except [redacted]s account.Please know that we do business with thousands of Companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I would like to note that I have attached two emails from this company. I have reviewed my email history and found that these are the only two emails that I have ever received from them. The first email is dated 4/26/14 (Saturday) that gives me the option to unscribe to their services. The second email is confirmation of my response that I sent 4/28/14 requesting to unsubscribe and to be removed from their database.
Thank you for your help in resolving this complaint.Regards, [redacted]

Thank you for your email of 3/4/15 regarding the above referenced complaint that you received on 3/1/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as Mr. [redacted], Manuf Mgr. , placed an order on 10/14/14 for our [redacted] publication. He provided with birth date information as 5/14, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time. Thus the goods that were ordered by Mr. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.
As a courtesy we cancelled this account on 3/4/15 as requested. There is no money due or owing on the account.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Be advised we do make up our labels in advance so that if he should receive 1-more issue please keep with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different `risk free” subscription had been accepted before and that account was cancelled as we instructed without issue.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially,
Sylvia E. N[redacted]Subscriber Serv.
SEN/dh

December 8, 2014
Dear [redacted]:
font-family: arial, sans-serif;">Thank you for your email of 12/5/14 regarding the above referenced complaint that you received on 12/2/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Office Admin, placed an order on 9/17/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 12/3/14 as she requested the same day she contacted us. There is no money due or owing on the account.
We initiated a request on 12/5/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services