Progressive Business Publications

Review: Myself or my company did not order this publication or service but I am receiving bills in my name for the company for which I work.Desired Settlement: To receive no more bills or materials from this company.

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/26/14 regarding the above referenced complaint that you received on 8/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Mktg Dir, placed an order on 4/7/14 for our Foundation & Corporate Funding Advantage publication and [redacted] provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the Offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on this account or mail returned as `undeliverable”.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/27/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before and all accounts are cancelled now.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: I have returned their publications per mail & deleted their e-mail publications because I do not want nor ordered them.Desired Settlement: Stop sending me these advertisements

Business

Response:

November 13, 2014Dear [redacted]:Thank you for your email of 11/13/14 regarding the above referenced complaint that you received on 11/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Staff Develop. , placed an order on 6/17/14 for our Safety Compliance Alert, publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Blodget were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/15/14 as requested the same day we received their cancellation via the mail. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different `risk free” Subscriptions had been accepted before and all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and Our excellent customer service.All Of Our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: I received a call today from a collections agency, [redacted] or possibly [redacted] (she hung up on me when I asked for her to provide documentation), regarding an un-paid subscription to What's New in Benefits and Compensation. I have copies of some of the e-newsletters which were e-mailed to me without ordering them. It is written on the e-newsletter "Don't lose your free access to What's New in Benefits and Compensation's subscriber only website" which I've never clicked on. The e-newsletters continued to come on a regular basis, but never an invoice regarding the actual acceptance of the subscription.

Now a collection agency is calling saying we have been turned over to them due to an unpaid subscription. Help please! I have no idea what to do with this and we are a non-profit, so there are no funds to pursue legal action against them. I'm assuming most businesses pay to get them to stop pestering them, but I think this is incredibly wrong.Desired Settlement: They need to remove us from collections.

They may either have us listed as [redacted] or [redacted].

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We received two unordered products from Progressive Business Publications: What's New in Benefits and Compensation (email and newsletter) as well as Benefits Bulletin. Our accountant was instructed not to pay any invoices as the products were never ordered. We then received a threatening phone call from [redacted] stating that if we did not pay the invoice immediately, we would be reported.Desired Settlement: Stop collection efforts, do not contact, do not report unpaid invoice.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: COMPANY IS SENDING INVOICES TO OUR COMPANY FOR A PRODUCT WE HAVE NOT RECEIVED AND DID NOT ORDER. IT IS NOW GOING THROUGH COLLECTION AGENCY BUT HAS NOT PRODUCED ANY PURCHASE ORDER OR CONFIRMATION OF SUCH ORDER. I REQUESTED SUCH PURCHASE ORDER BUT STILL HAVE NOT RECEIVED ANYTHING.Desired Settlement: REMOVE INVOICING OF OF ORDER THAT WAS NEVER PURCHASED.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA [redacted]

Date: Wed, Apr 17, 2013 at 2:51 PM

Subject: Fwd: Complaint [redacted]

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Wed, Apr 17, 2013 at 12:28 PM

Subject: Complaint [redacted]

To: [redacted]

Hi,

I didn't see a place to send a message to update on the complaint. The

company has finally responded stating that they will remove the

invoices and the collection agency. They provided a confirmation

number for the removal.

Thank you

IT Supervisor

Review: We have been contacted several times by [redacted] stating that we owe for a publication that was supposedly mailed and emailed. We informed them that it was never received by either form of delivery. We also stated that we never received an invoice stating how much was owed. [redacted] has now threatened to report this a credit bureau. We have since looked at their website and it states that there is a 60 day no risk and an invoice would be sent, but we have received nothing regarding this.Desired Settlement: We would appreciate [redacted] not contacting us anymore and that the supposed invoice is credited and no negative reporting be done.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

P.S. Thank you for looking into this matter for us. Everything stated in their response letter is untrue. We have never purchased anything from them nor will we ever.

Review: this company sent me a book on employment law that I never ordered. I sent them an email asking how to return it. They never responded to it. Now they sent me a nasty notice saying the bill would be referred to a collection agency. I have good credit and I want to keep it. This is just ridiculous that this compant, run by attorneys allegedly just shotguns out products from list they got and then takes no responsibility on getting back to people who dont want their junk.Desired Settlement: I want this company to take their unwanted merchandise back and pay for any shipping of said merchandise. I'm not paying to get their unwanted stuff back to them.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/18/13 regarding the above referenced complaint that you received on 11/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Captain, placed an order on 6/5/13 for our Deskbook Encyclopedia of Public Employment Law book and its companion newsletter and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the book, newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled the newsletter portion of the account on 8/9/13 as he requested and the book portion on 11/18/13. There is no money due or owing on the account. We are enclosing a "Postage Paid" label so that he may return the book free at his convenience.

We initiated a request on 11/18/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In addition I would like to say that I clicked on a link in an email that was sent to me and this book was sent.

The terms were never sent to me and I received a follow up email regarding cancellation.

If I had 'ordered ' this product, I would have provided my credit card info or some other way of payment. I didn't.

This is basically an email slam. I work in Law enforcement and I find it troubling that the response from this company is basically, 'we didnt do anything wrong.' The facts are they are engaging in deceptive business practices at the very least.

The response from the company is misleading at best.

Regards,

Review: Progressive Business Publications sent is trying to extort money from our company. They sent us the invoice for $94.56, alleging that we bough a one year subscription for their publication "Selling Advantage".

Nobody from our company ordered ANYTHING from Progressive Business Publication. We would not even need their product, because we are installing, not selling. This is a small floor installation company and I am the only one that orders anything, and I know that I did not ordered it.

They probably look on internet for the information on the companies, and send them treatening invoices , and some of them pay them. That will not happen with us. I already contacted my attorney.Desired Settlement: Just tell them to stop trying to extort the money from the companies that never ordered their products or services.

Business

Response:

April 7, 2014Dear [redacted]:Thank you for your email of 4/4/14 regarding the above referenced complaint that you received on 4/1/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date. Please note we never use the "internet" to get the information we require to start a trial subscription; we simply ask questions of the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted], VP/Sls, placed an order on 10/11/13 for our Selling Advantage publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restate the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. Our computers do not show ever receiving a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/31/14 as requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on 4/4/14 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was contacted by Progressive Business Publications asking if we were interested in receiving a free trail of their newsletter. I received several issues of there newsletter and did not find it helpful to our business. Also, when we received the first newsletter, I recognized immediately that we had had an issue with this company in the past. There was no contact information included to cancel the trial offer. I received a bill this morning for $299.00. The bill stated that it was the second notice and that the bill was past due. There was no phone number included with the "past due" invoice so I wrote a letter stating that we were not interested in receiving their publication and to permanently remove our name and phone number from their contact list. This is the second time we have been contacted by this company and, if my memory serves me correctly, this is the same issue that we had with them before!Desired Settlement: I would like to be permanently removed from this company's mailing and phone list. We are not interested in what they are selling and we do not appreciate the way the conduct business. I will not pay the invoice that was sent as we do not wish to receive their newsletter!

Business

Response:

May 1, 2014Dear [redacted] :Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that [redacted], District Mgr., placed an order on 2/14/14 for our Environmental Compliance Alert publication and she provided us with birth date information as [redacted]. Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/30/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before by [redacted] and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, [redacted]

Review: Tricked into subscription, cancelled subscription via fax, and telephone (twice), now they are threatening Collection. This is a scam.Desired Settlement: Stop threatening Collection. Stop trying to scamp our company out of $299.

Business

Response:

October 2, 2014Dear [redacted]:Thank you for your email of 10/2/14 regarding the above referenced complaint that you received on 9/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Environ. Mgr., placed an order on 4/15/14 for our Environmental Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/5/14 as they requested that day. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different ``no risk” subscriptions had been accepted before; 6-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.CordiallySylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I told the young lady on the phone I was not interested in the newsletter. She told me she just needed by date of birth to verify that she called me and that it was not to verify a sale.

When I got the first issue and invoice, I responded to cancel as directed. Then when I got the second invoice, I wrote cancel and sent it back. It did however get cancelled finally by phone call (after receiving a letter that we would be turned into collections) to them after I contacted the Revdex.com.

I am satisfied that the issue is resolved but do not appreciate their trickery that brought this to this point.Regards,[redacted]

Review: Progressive Business Publications called and offered a risk free trial of a publication. We agreed and they mailed the publication and invoice. We marked the invoice "cancel" and returned during the trial period. PBP continued to send invoices and eventually a collection company began calling. On 12/27/12 we authorized a credit card payment to end the calls. Today we received a call from the same collection company saying that in July 2012, we authorized a second publication that was past due. No such authorization took place. I called PBP and spoke to [redacted]. She said they had the name and birthdate of the person who ordered the second publication, the recorded phone call, and the confirmation email that was sent following the order. I asked for the name and birthday and she gave me the same name and birthday they had acquired for the first publication that we ordered and cancelled. I asked to hear the taped phone call and she told me she they do not keep them. I asked her to forward the confirmation email and she did that while I waited on the line. The confirmation email did not arrive. I did receive another email from her, but not the one she said confirmed our oder in July. I have looked through our email records from July 2012 and do not see any emails from PBP. Again, not wanting to deal with a collection company, I authorized payment of $255.60 on our credit card.Desired Settlement: Since we complied with the terms of the risk free trial and cancelled during the trial period, I desire to have a credit of $299 placed on our credit card by PBP. Since we did not place an order for the second publication, I desire to have a credit of $255.60 placed on our card by PBP.

Business

Response:

See Attachment:

Review: I am the Human Resources Director of a resort and during the course of my day, I get several marketign calls for publications,. etc. This particular company kept hounding me so I gave in and said I would try the Publication as there was a free trial. I received the publication and was not happy so decided to cancel. In theri email confirming my free trial, it stated: As described on the phone, you'll receive your first companion printed newsletter in two to four weeks and another issue two weeks later. If for any reason you find the subscription isn't productive for you, call the 800-number listed on the website, or mark the billing form "cancel" within sixty days and return it to us - no questions asked. Otherwise, your subscription will simply be continued.

Sincerely,

NASTY NATE

Subscription Services

Confirmation#:[redacted]

So, based on the above, I called the 800 number and the recorded message states that if you wish to cancel, you should leave your name, etc on the phone and also that they will not be able to call you in person to verify cancellation but that I should receive an email from them confirming cancellation. A week or so went by and I did not get an email so I left another message.

I did not hear anything from them until two weeks ago. A collection company called me and wanted to collect funds. I explained to them what had happenend and the steps I took to cancel. They insisited that I should pay up regardless and that they were going to process it today. No sure what that means! In any case, even though I informed her that I followed the instruction and called the 800 number , she insisted that I should have written in to cancel. I explained again that the email to me stated that I could call the 800 number to cancel OR write in. And I did comply by choosing one of these options.

In addition. please note the name of the person who sent me the email confirming order - "Nasty [redacted]"Desired Settlement: The company should accept that I followed their procedure and cancelled within time and according to their instructions. They should not be bale to get away with this!!

Business

Response:

See Attachment:

Review: I received a call from this publication company as I do from many other publication companies and this company offered no way to cancel the publication. They state that the invoices where sent to my address. When I looked into this they put attention to accounts payable trying to bypass me and go strait to accounts payable. The company made no attempt to contact me and put this into collections. The collections agent I spoke to [redacted], who does have a phone number ([redacted]) and was polite and nice on the phone, said the company does not have enough people or the man power to accept all the cancelation calls they get so they only do things by mail. I noted that there was no mailing address on any of the publications they sent and she stated they are only in the invoices which went to accounts payable that I never saw.Desired Settlement: I would like the company to recognize that it was incorrect in how they attempt collections and that they should send company information in its publication such as, mailing address, telephone number, and website, none of which was in any publications I received. It should not be this difficult to cancel a subscription.

I would just like to cancel this subscription and have the company contact and cancel the collection agency and to tell them to stop contacting me.

Business

Response:

See Attachment:

Review: This company, Progressive Business Publications, has a known track record of scamming invoices out of business for alleged publications that were never either authorized or provided. [redacted]'s local service in California received a call from a [redacted] alleging that a sum was owed by [redacted] to Progressive. Our local management spoke with this individual who played back a recording where another employee was heard saying "yes". Upon further internal investigation the employee said " I was simply confirming my name". [redacted] does not submit to these types of publications nor would we via this method. This company is now calling and harrasing our employees at least 3 to 5 times a day and have been advised that we will pursue legal action against them.Desired Settlement: For the company Progressive Business Publications to stop harrasing our local service center employees.

Business

Response:

See Attachment:

Review: They called me about a FREE trial to their CFO Controller newsletter. In a weak moment I said I would take a look at it and evaluate whether it wa something I would like to subscribe to. I decided I DID NOT want to subscribe and cancelled the email newsletter per their instructions. I sent cancel on the first invoice they sent me. They continue to send invoices and call me seeking collection of a PAST DUE amount. I do not want their product and they won't take no for an answer. I can see from the several thousand other complaints that this is how they attempt to conduct business and that Revdex.com can resolve this matter with them on my behalf. Please get them to move on to their next "customer" and leave me alone.Thanks in advance,[redacted]Desired Settlement: Get them to stop calling me asking or payment on something I didn't order. Get them to stop sending me past due invoices for something I didn't order.

Business

Response:

January 9, 2014

Dear [redacted]:

Thank you for your email of 1/9/14 regarding the above referenced complaint that you received on 1/6/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 10/11/13 for our CFO & Controller's Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show ever receiving a cancellation request. If it had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required,

as is the publishing industry's general custom.

As a courtesy we cancelled this account on 1/9/14 as requested. There is no money due or owning on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before; 1-paid in full account and the other account cancelled as we stated above.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any Questions at ###-###-####. Thank you.

Review: This company, also known as Progressive Business Publications, sends unsolicited publications to colleges. This is the second time they have tried in four years to get money from us; stating our bill is in collections for non payment when we have not received any bills and/or the publication. If publication comes, in our case to a third party security vendor who does not have authorization to spend college monies, and usually after a vacancy, there is no return address for materials. Safety called company, woman on phone refused to provide a return address. In addition after publication is sent and/or supposedly received (first one never arrived) another bill is not forthcoming. Six months later the college's business office is contacted by collections. The Revdex.com is full of complaints against both of these names who scam money from businesses, educational institutions, and who know who else. Revdex.com received over 2300 complaints in three years; those are the people who took the time. This company preys upon places where they think people will not check or remember. I have had enough of this. Publication sent in late June; person sent to left employment first week in July.Desired Settlement: I want off their billing and taken out of collections for a publication I did not solicit, want, or need. If I wish to know about my field of education and the law, I have many legitimate areas in which to spend money; not throw it away on a company that is dishonest, has no integrity, and continues its fraudulent dealings under different names.

Business

Response:

January 30, 2 014

Dear [redacted]:

Thank you for your email of 1/29/14 regarding the above referenced complaint that you received on 1/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Security Dir, placed an order on 5/29/13 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter. We were provided with a birth date of [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5.months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/29/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted over the years; 6-paid in full accounts, 1-current account for our Administrative Professional Update publication since 2010; while other accounts were cancelled as we instructed without issue.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Several months ago received an invoice from PBP, a company previously unknown to anyone in our office, for $199. Invoice was addressed to [redacted] (incorrect name), with an email address of [redacted] (wrong spelling of name repeated). Ignored the invoice, as we had neither ordered nor received any publications from them or any other vendor, not to mention the incorrect name. Two weeks later got another, more threatening, invoice. Filed complaint with campus police alerting them to possible mail fraud. Received the $199 publication shortly thereafter, a 4-page newsletter that had never been requested and was certainly unwanted. Marked "return to sender" and sent back. Today received another $199 invoice.

Company website is not functional, and nobody answers the phone number listed on the invoices. Company was never contacted by us and never contacted anyone here; we had no idea they existed until receiving the first $199 invoice.Desired Settlement: Desired outcome: no further communication from this company, effective immediately. Also recommend referring to any federal office that may be able to investigate and shut them down, as even a brief look around the internet turns up thousands of formal complaints and thousands more defrauded businesses and individuals. This company exists solely to scam people, businesses, and now apparently children's hospitals out of money, and ought to be pursued and shut down.

Business

Response:

February 27, 2014

Dear [redacted]:

Thank you for your email of 2/27/14 regarding the above referenced complaint that you received on 2/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 9/11/13 for our Administrative Professional Update publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

Please be advised that our Website is fully functional at www.pbp.com and our telephone contact center is staffed by Customer Service representatives 9:00am-5pm EST Monday-Friday.

As a courtesy we cancelled this account on 2/18/14 as they requested via U.S. Mail. There is no money due or owning on the account.

We initiated a request on 1/9/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have never ordered anything from this company. I, as well as my co-workers at this office, receive many telephone calls on almost daily basis asking verification of doctor's, and staff working here at [redacted]) saying they need to update their information. Since this is a hospital, we deal with many different companies of all sources, but I have never received a telephone call from this company offering anything, if they ever called, it was not to offer any products; or services to me. In addition, on the bills we have been receiving, there is no telephone listed to call them back. Also, I have never received any online programs, books, periodicals; or anything else but a bill from this company here at work. I would have never order their products/services since I do not have any authorization to order anything by phone, or online. The first time I see their telephone number is in the attachment just sent from you.

I appreciate they're cancelling the account for whatever they claim I had ordered; although I know I didn't order anything.

Thank you for your help in resolving this matter.

Regards,

[redacted])

Ph: ###-###-####

Fx: ###-###-####

Email: [redacted]

Review: Progressive Business Publications claimes that I authorized a subscription to their print and web publications, even claiming that I verified my birthdate. I can assure you I did no such thing and after reading reviews on this company, I see I am not the only one. They invoiced my organization without my permission and are demanding payment when I did not "order" anything.Desired Settlement: I want them to cancel my "subscription" and not require payment for what they claim they provided me.

After reading about this organization online, I see that there are THOUSANDS of businesses targeted and scammed by PBP. I feel they should be SHUT DOWN and no longer able to function. They do not provide anything that anyone would actually pay for. Reading that there were over 2000 complaints to Revdex.com in 2012 alone, I do not understand why they are allowed to conduct business at all.

Business

Response:

May 29, 2014 Dear [redacted]:Thank you for your email of 5/23/14 regarding the above referenced complaint that you received on 5/2014. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/13/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, On-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 5/23/14 as requested. There is no money due or owing on the account.We initiated a request on same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policy. We found many, many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed withoutPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: Progressive Business Publications has invoiced us for a subscription that we did not ask for and upon receiving the first invoice, we marked cancel and mailed back. We have continued to receive notices for a service we did not ask for and have cancelled. Furthermore, we had this issue with the same company several years ago and informed them that we would not pay any invoices and did not wish to be contacted further.Desired Settlement: That this company never contact us again.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/30/14 regarding the above referenced complaint that you received on 6/27/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Q/C Mgr, placed an order on 1/14/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/27/14 as they requested the same day they called us. There is no money due or owing on the account.We initiated a request on 6/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account, 4-different trial subscriptions for **. [redacted] himself (all information matches the account in question) while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: I received a letter from these folks saying that our account is past due. It had some very identifiable information about me personally and stated that I had ordered their publication. That's a crock! We never ordered from them. We never received a previous bill. And we certainly are not 'past due'. This is a fishing scam and who knows how many hapless companies pay these notices never realizing that they never ordered anything to begin with.Desired Settlement: contacting me

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced complaint that you received on 7/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/7/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Justice were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/16/14 as they requested via U. S. Mail. There is no money due or owing on the a ccount.We initiated a request on 7/22/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-trials for [redacted] herself (all information to start a trial subscription matches that of the account in question). All other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.SYLVIA NDir. Subscriber Serv .