Progressive Business Publications

Review: This company I have never heard of sent a bill for a newsletter and a 12 month site access subscription. I do not know what this company is and have not subscribed to what ever they do. The address they use is not a legal mailing address. This is a 911 address that does not receive mail. The bill is made out to [redacted] with a note order by me. I would not order something for another person/companyDesired Settlement: Cancel charges and explain why they think I have requested there subscription. They could also be professional and put a phone number on the invoice they sent.

Consumer

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, Sep 23, 2014 at 9:34 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Sep 22, 2014 at 3:14 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

To: [email protected]

I have contacted Progressive today and they canceled the charges.

Review: I was contacted at my office and asked if I would like a free subscription for their magazine which would last several months; I has accepted, and was advised of how to cancel it. I never received any of the magazines despite what their collection agency stated, and when I cancelled the subscription via email, I anticipated that it was finished; however when I was called today by their collection agency, they put my organization on the hook for the $299 subscription, not me. My organization didn't order it because I told the person on the phone "I doubt I can get that cost in the budget."

I had to pay this collection agency immediately today, or risk losing my job.Desired Settlement: I want my portion that I had to cough up today to be refunded to me for their poor business practices.

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/23/14 regarding the above referenced complaint that you received on 7/21/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Mgr., placed an order on 12/9/13 for our Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/23/14 and they advised us that they have received payment ($130.00) on 7/22/14 for issues served. They have marked this account "Settled Satisfactorily". There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Sylvia *. N[redacted] Dir. Subscriber Serv.

Review: I received a letter from these folks saying that our account is past due. It had some very identifiable information about me personally and stated that I had ordered their publication. That's a crock! We never ordered from them. We never received a previous bill. And we certainly are not 'past due'. This is a fishing scam and who knows how many hapless companies pay these notices never realizing that they never ordered anything to begin with.Desired Settlement: contacting me

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced complaint that you received on 7/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/7/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Justice were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/16/14 as they requested via U. S. Mail. There is no money due or owing on the a ccount.We initiated a request on 7/22/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-trials for [redacted] herself (all information to start a trial subscription matches that of the account in question). All other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.SYLVIA NDir. Subscriber Serv .

Review: We received two unordered products from Progressive Business Publications: What's New in Benefits and Compensation (email and newsletter) as well as Benefits Bulletin. Our accountant was instructed not to pay any invoices as the products were never ordered. We then received a threatening phone call from [redacted] stating that if we did not pay the invoice immediately, we would be reported.Desired Settlement: Stop collection efforts, do not contact, do not report unpaid invoice.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a call today from a collections agency, [redacted] or possibly [redacted] (she hung up on me when I asked for her to provide documentation), regarding an un-paid subscription to What's New in Benefits and Compensation. I have copies of some of the e-newsletters which were e-mailed to me without ordering them. It is written on the e-newsletter "Don't lose your free access to What's New in Benefits and Compensation's subscriber only website" which I've never clicked on. The e-newsletters continued to come on a regular basis, but never an invoice regarding the actual acceptance of the subscription.

Now a collection agency is calling saying we have been turned over to them due to an unpaid subscription. Help please! I have no idea what to do with this and we are a non-profit, so there are no funds to pursue legal action against them. I'm assuming most businesses pay to get them to stop pestering them, but I think this is incredibly wrong.Desired Settlement: They need to remove us from collections.

They may either have us listed as [redacted] or [redacted].

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They called me about a FREE trial to their CFO Controller newsletter. In a weak moment I said I would take a look at it and evaluate whether it wa something I would like to subscribe to. I decided I DID NOT want to subscribe and cancelled the email newsletter per their instructions. I sent cancel on the first invoice they sent me. They continue to send invoices and call me seeking collection of a PAST DUE amount. I do not want their product and they won't take no for an answer. I can see from the several thousand other complaints that this is how they attempt to conduct business and that Revdex.com can resolve this matter with them on my behalf. Please get them to move on to their next "customer" and leave me alone.Thanks in advance,[redacted]Desired Settlement: Get them to stop calling me asking or payment on something I didn't order. Get them to stop sending me past due invoices for something I didn't order.

Business

Response:

January 9, 2014

Dear [redacted]:

Thank you for your email of 1/9/14 regarding the above referenced complaint that you received on 1/6/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 10/11/13 for our CFO & Controller's Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show ever receiving a cancellation request. If it had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required,

as is the publishing industry's general custom.

As a courtesy we cancelled this account on 1/9/14 as requested. There is no money due or owning on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before; 1-paid in full account and the other account cancelled as we stated above.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any Questions at ###-###-####. Thank you.

Review: Progressive Business Publications has invoiced us for a subscription that we did not ask for and upon receiving the first invoice, we marked cancel and mailed back. We have continued to receive notices for a service we did not ask for and have cancelled. Furthermore, we had this issue with the same company several years ago and informed them that we would not pay any invoices and did not wish to be contacted further.Desired Settlement: That this company never contact us again.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/30/14 regarding the above referenced complaint that you received on 6/27/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Q/C Mgr, placed an order on 1/14/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/27/14 as they requested the same day they called us. There is no money due or owing on the account.We initiated a request on 6/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account, 4-different trial subscriptions for **. [redacted] himself (all information matches the account in question) while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: I received a call from this publication company as I do from many other publication companies and this company offered no way to cancel the publication. They state that the invoices where sent to my address. When I looked into this they put attention to accounts payable trying to bypass me and go strait to accounts payable. The company made no attempt to contact me and put this into collections. The collections agent I spoke to [redacted], who does have a phone number ([redacted]) and was polite and nice on the phone, said the company does not have enough people or the man power to accept all the cancelation calls they get so they only do things by mail. I noted that there was no mailing address on any of the publications they sent and she stated they are only in the invoices which went to accounts payable that I never saw.Desired Settlement: I would like the company to recognize that it was incorrect in how they attempt collections and that they should send company information in its publication such as, mailing address, telephone number, and website, none of which was in any publications I received. It should not be this difficult to cancel a subscription.

I would just like to cancel this subscription and have the company contact and cancel the collection agency and to tell them to stop contacting me.

Business

Response:

See Attachment:

Review: I am the Human Resources Director of a resort and during the course of my day, I get several marketign calls for publications,. etc. This particular company kept hounding me so I gave in and said I would try the Publication as there was a free trial. I received the publication and was not happy so decided to cancel. In theri email confirming my free trial, it stated: As described on the phone, you'll receive your first companion printed newsletter in two to four weeks and another issue two weeks later. If for any reason you find the subscription isn't productive for you, call the 800-number listed on the website, or mark the billing form "cancel" within sixty days and return it to us - no questions asked. Otherwise, your subscription will simply be continued.

Sincerely,

NASTY NATE

Subscription Services

Confirmation#:[redacted]

So, based on the above, I called the 800 number and the recorded message states that if you wish to cancel, you should leave your name, etc on the phone and also that they will not be able to call you in person to verify cancellation but that I should receive an email from them confirming cancellation. A week or so went by and I did not get an email so I left another message.

I did not hear anything from them until two weeks ago. A collection company called me and wanted to collect funds. I explained to them what had happenend and the steps I took to cancel. They insisited that I should pay up regardless and that they were going to process it today. No sure what that means! In any case, even though I informed her that I followed the instruction and called the 800 number , she insisted that I should have written in to cancel. I explained again that the email to me stated that I could call the 800 number to cancel OR write in. And I did comply by choosing one of these options.

In addition. please note the name of the person who sent me the email confirming order - "Nasty [redacted]"Desired Settlement: The company should accept that I followed their procedure and cancelled within time and according to their instructions. They should not be bale to get away with this!!

Business

Response:

See Attachment:

Review: I was contacted by Progressive Business Publications asking if we were interested in receiving a free trail of their newsletter. I received several issues of there newsletter and did not find it helpful to our business. Also, when we received the first newsletter, I recognized immediately that we had had an issue with this company in the past. There was no contact information included to cancel the trial offer. I received a bill this morning for $299.00. The bill stated that it was the second notice and that the bill was past due. There was no phone number included with the "past due" invoice so I wrote a letter stating that we were not interested in receiving their publication and to permanently remove our name and phone number from their contact list. This is the second time we have been contacted by this company and, if my memory serves me correctly, this is the same issue that we had with them before!Desired Settlement: I would like to be permanently removed from this company's mailing and phone list. We are not interested in what they are selling and we do not appreciate the way the conduct business. I will not pay the invoice that was sent as we do not wish to receive their newsletter!

Business

Response:

May 1, 2014Dear [redacted] :Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that [redacted], District Mgr., placed an order on 2/14/14 for our Environmental Compliance Alert publication and she provided us with birth date information as [redacted]. Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/30/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before by [redacted] and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, [redacted]

Review: Progressive Business Publications claimes that I authorized a subscription to their print and web publications, even claiming that I verified my birthdate. I can assure you I did no such thing and after reading reviews on this company, I see I am not the only one. They invoiced my organization without my permission and are demanding payment when I did not "order" anything.Desired Settlement: I want them to cancel my "subscription" and not require payment for what they claim they provided me.

After reading about this organization online, I see that there are THOUSANDS of businesses targeted and scammed by PBP. I feel they should be SHUT DOWN and no longer able to function. They do not provide anything that anyone would actually pay for. Reading that there were over 2000 complaints to Revdex.com in 2012 alone, I do not understand why they are allowed to conduct business at all.

Business

Response:

May 29, 2014 Dear [redacted]:Thank you for your email of 5/23/14 regarding the above referenced complaint that you received on 5/2014. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/13/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, On-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 5/23/14 as requested. There is no money due or owing on the account.We initiated a request on same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policy. We found many, many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed withoutPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: Progressive Business Publications sent is trying to extort money from our company. They sent us the invoice for $94.56, alleging that we bough a one year subscription for their publication "Selling Advantage".

Nobody from our company ordered ANYTHING from Progressive Business Publication. We would not even need their product, because we are installing, not selling. This is a small floor installation company and I am the only one that orders anything, and I know that I did not ordered it.

They probably look on internet for the information on the companies, and send them treatening invoices , and some of them pay them. That will not happen with us. I already contacted my attorney.Desired Settlement: Just tell them to stop trying to extort the money from the companies that never ordered their products or services.

Business

Response:

April 7, 2014Dear [redacted]:Thank you for your email of 4/4/14 regarding the above referenced complaint that you received on 4/1/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date. Please note we never use the "internet" to get the information we require to start a trial subscription; we simply ask questions of the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted], VP/Sls, placed an order on 10/11/13 for our Selling Advantage publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restate the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. Our computers do not show ever receiving a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/31/14 as requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on 4/4/14 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive has been mailing us a business publication that we do not want. Then they sent a bill. They claim they have order verification based on my birthday. Didn't even include my year of birth just the day and month. Well plenty of people know my birthday and my name. They currently have an F rating. Every review you find online is negative. This is not an ethical company I do not understand how they are still in business.Desired Settlement: I want them out of business. But I will accept a cancellation of my account including crediting the balance due.

Business

Response:

November 20, 2014Dear [redacted]:Thank you for your email of 11/20/14 regarding the above referenced complaint that you received on 11/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sls Mgr., placed an order on 8/13/14 for our Selling Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/19/14 at 12:20PM (EST) as he requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: this company sent me a book on employment law that I never ordered. I sent them an email asking how to return it. They never responded to it. Now they sent me a nasty notice saying the bill would be referred to a collection agency. I have good credit and I want to keep it. This is just ridiculous that this compant, run by attorneys allegedly just shotguns out products from list they got and then takes no responsibility on getting back to people who dont want their junk.Desired Settlement: I want this company to take their unwanted merchandise back and pay for any shipping of said merchandise. I'm not paying to get their unwanted stuff back to them.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/18/13 regarding the above referenced complaint that you received on 11/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Captain, placed an order on 6/5/13 for our Deskbook Encyclopedia of Public Employment Law book and its companion newsletter and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the book, newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled the newsletter portion of the account on 8/9/13 as he requested and the book portion on 11/18/13. There is no money due or owing on the account. We are enclosing a "Postage Paid" label so that he may return the book free at his convenience.

We initiated a request on 11/18/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In addition I would like to say that I clicked on a link in an email that was sent to me and this book was sent.

The terms were never sent to me and I received a follow up email regarding cancellation.

If I had 'ordered ' this product, I would have provided my credit card info or some other way of payment. I didn't.

This is basically an email slam. I work in Law enforcement and I find it troubling that the response from this company is basically, 'we didnt do anything wrong.' The facts are they are engaging in deceptive business practices at the very least.

The response from the company is misleading at best.

Regards,

Review: Was called to try a safety newsletter on a free trial, initially said no thanks due to trying this same publication a few years ago and materials were not related to my line of work. Was told the new and improved publication covered my line of work, so I agreed. Never received the cancellation notice and was recently contacted by collections agency who stated they were going to file a lien against my company if I didn't pay.Desired Settlement: Paid $299 to prevent lien, not even sure if that could happen but was "convinced" it was my only option. Trying to call PBP directly to resolve but not having any luck.

Business

Response:

November 6, 2014Dear [redacted]:Thank you for your email of 11/6/14 regarding the above referenced complaint that you received on 11/5/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Dir, placed an order on 3/21/14 for our Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer System sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/6/14 and they advised us that they have received payment in full ($299.00) on 10/14/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency receives payment there can be no refunds made.While researching this complaint we found that this company has done business with us in the past and they are aware of our cancellation policy. We found many, many different risk free subscriptions have been accepted before; 11-paid in full accounts, including 1-for our Keep Up To Date On Payroll from 2003 thru 2013, 1-for Information Technology Adviser from 7/1997 thru 2011. While other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications called and offered a risk free trial of a publication. We agreed and they mailed the publication and invoice. We marked the invoice "cancel" and returned during the trial period. PBP continued to send invoices and eventually a collection company began calling. On 12/27/12 we authorized a credit card payment to end the calls. Today we received a call from the same collection company saying that in July 2012, we authorized a second publication that was past due. No such authorization took place. I called PBP and spoke to [redacted]. She said they had the name and birthdate of the person who ordered the second publication, the recorded phone call, and the confirmation email that was sent following the order. I asked for the name and birthday and she gave me the same name and birthday they had acquired for the first publication that we ordered and cancelled. I asked to hear the taped phone call and she told me she they do not keep them. I asked her to forward the confirmation email and she did that while I waited on the line. The confirmation email did not arrive. I did receive another email from her, but not the one she said confirmed our oder in July. I have looked through our email records from July 2012 and do not see any emails from PBP. Again, not wanting to deal with a collection company, I authorized payment of $255.60 on our credit card.Desired Settlement: Since we complied with the terms of the risk free trial and cancelled during the trial period, I desire to have a credit of $299 placed on our credit card by PBP. Since we did not place an order for the second publication, I desire to have a credit of $255.60 placed on our card by PBP.

Business

Response:

See Attachment:

Review: I was sent a book and teacher newsletters that I did not order along with a bill for $304.95. I remember them cold calling me continously at school at the begining of the school year but they said they were going to send me a sample of the newsletter, not a book and certainly nothing about a $300 bill!! Then when I tried to call them today, I got a recording but there was an email address -- [email protected] -- so I sent an email to them outlining my complaint. Right after I sent it, the email bounced back as undeliverable.I don't want it, I don't need it, I'm sending it back.Desired Settlement: I'm returning the book and I want them to not bother me or send me any bills

Business

Response:

October 2, 2014Dear [redacted]:Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on 9/30/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 8/22/14 for our Legal Update For Teachers: The Complete Principals Guide Book and its companion newsletter and she provided us with her email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 10/2/14 as requested and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several "no risk” subscriptions had been accepted before; 7-paid in full accounts while others were cancelled as we instructed without issue.[redacted] states in her compliant that she sent us an email that bounced back; that is because the email address she sent it to is incorrect. It should be customer service @ pbp.com and we would have received it. Please find enclosed a "Merchandise Return Label” so that she may return the book free at her convenience.We have initiated a request on 10/2/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: We have been contacted several times by [redacted] stating that we owe for a publication that was supposedly mailed and emailed. We informed them that it was never received by either form of delivery. We also stated that we never received an invoice stating how much was owed. [redacted] has now threatened to report this a credit bureau. We have since looked at their website and it states that there is a 60 day no risk and an invoice would be sent, but we have received nothing regarding this.Desired Settlement: We would appreciate [redacted] not contacting us anymore and that the supposed invoice is credited and no negative reporting be done.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

P.S. Thank you for looking into this matter for us. Everything stated in their response letter is untrue. We have never purchased anything from them nor will we ever.

Review: I am extremely dissatisfied with this company's lack of communication and it's consistently poor business practices. I was contacted over a year ago by Progressive Business Publications through telemarketing. The woman on the phone began by asking me my name, position within my company and if she could contact me via my email address. She did not identify herself as an associate working for or on behalf of this company. I took her to be a customer of my company. After she gained this information she told me she would send me a free newsletter, and then I would be automatically enrolled in a subscription and would be sent additional mailers. I told her I was not interested. At no point in our conversation did I agree to anything. Soon after I began to receive newsletters in the mail.

I called PBP's 1-800 number many times. I left a message every time. I never got to talk to anybody in person about cancelling. All I got was an automated answering service that gave me instructions on how to cancel and told me nobody would call me back. Even though I called multiple times and left messages explaining these frustrations my "subscription" continued - a subscription that I had never signed up in the first place! I am now convinced that the automated cancellation service is designed to prevent people from actually being able to cancel. How is a customer supposed to have faith that their subscription is cancelled if a company will not confirm the cancellation? This is a questionable business practice to say the least.

My company was later contacted with an invoice for hundreds of dollars to pay my subscription. When my accounting department attempted to explain my difficulty in cancelling, Progressive Business Publications wasn't interested in hearing it and threatened collection agency involvement.

I continue to get unwanted mailings from this company.

In summary:

Through omission of her purpose for calling me, a telemarketer gained personal information about me.

I did not agree to any newsletters, emails, or subscriptions.

I was sent publications despite my direct non-agreement.

I attempted to cancel my subscription through the appropriate channels multiple times.

This company does not hold itself accountable for letting "customers" know that their cancellation has been processed.

My place of business was charged for a service never agreed to.

Despite my multiple attempts to cancel and my company's attempt to cancel, PCP is still sending me unwanted information.

I emailed all of the above information to the customer service email address for PCP in early May. I received one email back from customer service that simply said that my subscription had been updated to "do not renew" and would send me 12 more mailings and then cease. In no way did the email response address any of my other concerns.

I sent 4 additional emails over the last 90 days with no response to my complaints, which I reiterated in each email I sent. I stated very clearly that I expected a prompt response from PBP's customer service department. I clearly defined my needs - to be told if I am still being charged or not, to be given an explanation as to the difficulty I have had contacting this company, an explanation as to why I was incorrectly billed and for a refund as I did not originally agree to any service. In one of the additional emails I sent I mentioned that I had read the Revdex.com's reviews of this company and would likely file a complaint as well. I sent that specific email on August 15th.

I finally received an email response today after I sent yet another email yesterday:

"We have the non renewal in place for you. The subscription still has 5 issues remaining.

Once the final newsletter is sent, the account will close and expire.

Thank you."

My multiple requests for a resolution spanning several months have been blatantly ignored. The customer service agent I have d[redacted]t with is avoiding answering my questions. It is becoming clear that I am being ignored and avoided in hopes that I will simply "go away". This company operates unethically in its sales techniques but more importantly in their billing and customer service practices. This company hides behind automated cancellation services that do not confirm to the customer that a cancellation has been made. The company's customer service department is not held accountable to respond to customer's needs correctly and efficiently - if at all.Desired Settlement: I want detailed explanations as to why I have been ignored. I want a refund for the original invoiced amount that was paid for a subscription I attempted to cancel many times through this companies appropriate channels. I would like to hear why this company wasn't able to correctly cancel a subscription when I cancelled it more than once. I want an apology and compensation for the time and effort I have had to put into this issue.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced complaint that you received on 8/11/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 8/8/13 for our Administrative Professional Update publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/14 and they advised us that they have received payment in full ($195.50) on 4/3/13 for the annual subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires (in approx. 3 months) there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment they must send the issues for which they received payment and there can be no refunds made.We have initiated a request on 5/13/14, again, that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please be advised our Supervisor of Customer Service has tried to contact [redacted] numerous times and he refuses to speak to her. Our "memos" show that once he paid the collection agency he did verify all the information we have to start a trial subscription was correct. The company has done business with us in the past and is aware of our cancellation policy. They have accepted many trials subscriptions before; there is 5-paid in full accounts while others were cancelled without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The response given by Ms. N[redacted] from Progressive Business Publications does not address the multiple issues I have with canceling my subscription. She has stated that they obtained personal information about me, and that they sent mailers to confirm my subscription. She made not attempt to address my complaints about the cancellation process. The procedure in which customers cancel their service is obviously flawed. I clearly explained in my complaint that I attempted cancellation through the appropriate channels multiple times, but never received a confirmation of cancellation from their automated system. The only issue that the PBP's response highlights is the personal information they had obtained from me in the first place, which I was also clear about - the person who contacted me on behalf of PBP did not identify herself or her intentions. Once she had my personal information (name, address of employment and birth date) she then offered a subscription - which I declined. It was not until she asked for my birth date that I questioned her reasons for asking that she identified herself and I refused the subscription.The response that PBP submitted to the Revdex.com once again skirts around addressing the fundamental flaws in their business practices and the issues I've had in dealing with them. Their "memos" are not accurate, I have since spoken with a different customer service rep and she confirmed that the original customer service rep who emailed me was not reporting accurate information in their "memo" system.I have attached all email correspondence that I have had with PBP in a PDF.Yet again I have stated my ongoing issues with this company very clearly, and once again they have avoided providing me with direct answers. I do not accept their response to the Revdex.com because their response is not complete in answering the majority of my complaints.

Regards,

Review: COMPANY IS SENDING INVOICES TO OUR COMPANY FOR A PRODUCT WE HAVE NOT RECEIVED AND DID NOT ORDER. IT IS NOW GOING THROUGH COLLECTION AGENCY BUT HAS NOT PRODUCED ANY PURCHASE ORDER OR CONFIRMATION OF SUCH ORDER. I REQUESTED SUCH PURCHASE ORDER BUT STILL HAVE NOT RECEIVED ANYTHING.Desired Settlement: REMOVE INVOICING OF OF ORDER THAT WAS NEVER PURCHASED.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA [redacted]

Date: Wed, Apr 17, 2013 at 2:51 PM

Subject: Fwd: Complaint [redacted]

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Wed, Apr 17, 2013 at 12:28 PM

Subject: Complaint [redacted]

To: [redacted]

Hi,

I didn't see a place to send a message to update on the complaint. The

company has finally responded stating that they will remove the

invoices and the collection agency. They provided a confirmation

number for the removal.

Thank you

IT Supervisor