Progressive Business Publications

Review: We recieved an invoice from Progressive Business Solutions/ Interntional Credit Recovery stating we owed money for a product we never recieved nor did we agree to. We asked for the verbal agreement but they stated "they no longer had it". We tried to ask for a contract in which they stated they had and they stated again "they no longer had it".Desired Settlement: We wish for this said Progressive Business Solutions and International Credit Recovery to stop hassling us for payment in which we did not agree to.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/15/13 regarding the above referenced complaint that you received on 11/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Safety/HR Mgr, placed an order on 4/10/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same

computer system sent the newsletters and invoices over a 5-month period of time.

Thus goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. Our computers records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 11/18/13 and advised the agency to cease collections and cancel the account.

They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; including 1-for **. [redacted] (all information given to start a trial subscription matches the account that was turned over for collections). 1-paid in full account and all other accounts were cancelled as we instructed without issues except this account.

Further, we wish to assure **. [redacted] that we do, indeed, record at the time of the call and these recordings are used only for in-house training and quality purposes and, therefore, not stored for an extended period of time.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: In November we received a call from a Credit Recovery company saying we had agreed to an order for newsletters from this company in May. They said we owed over $400 and had been receiving the newsletters since May. We only agreed to a free trial offer and did not place the order. We had never received the newsletter or any invoices, yet the collection agency said we had. In order to retain our good credit record, our Executive Director settled on a payment of $180.Desired Settlement: want a refund.

Business

Response:

November 25, 2013

Dear [redacted]:

Thank you for your email of 11/25/13 regarding the above referenced complaint that you received on 11/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Dir. Child Care Serv, placed an order on 4/30/13 for our Communication Bulletin For Managers & Supervisors publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/25/13 and they advised us that they had received payment for issues served ($180.00) on 11/21/13. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency receives payment for issues already sent there can be no refunds.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and 1-other account for **. [redacted] (all information to start a trial subscription matches the account in question) and that account was cancelled as were all other accounts as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: Two issues, same company. They call to offer a free eval. Once you cancel, they never cancel, then try to bill you after the fact. They state that because they have date of birth from contact, it valid. Not true. They ask DOB at the time they offer the trial. First issue in 2012, now getting calls from [redacted] (which appears to be a problem company via the web research we did).

Second issue; ok'd a trial of a Supervisor Newsletter. Once off the phone I realized this was the same problem company and cancelled the same day. Have sent multiple cancellations in via email, fax, us mail. Product keeps being delivered.

Already talked to them several times to tell them we had not received the product on the first issue.Desired Settlement: Stop calling, fix the bill to reflect $0.00

We would also like all divisions and contacts for our company on their "do not contact" list, or opt out list.

Business

Response:

January 13, 2014

Dear [redacted]:

Thank you for your email of 1/13/14 regarding the above referenced complaint that you received on 1/9/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Sr H/R VP, placed an order on 11/12/13 for our Supervisor's Legal Update publication. We were provided with birth date information as [redacted], as well as an email address.

Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show ever receiving a cancellation request.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 12/13/13 as they requested. There is no money due or owning on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 2-paid in full account and 6-other trials for [redacted], herself. Other trials were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our toll free telephone number. We, also, have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any, questions at ###-###-####. Thank you.

Review: My employer received an invoice for a subscription purchase that this company said I approved. I can't approve any purchases for my employer. This company said I gave my date of birth as the approval for this subscription. I NEVER give out my date of birth. I am currently having proble** with identity theft. When the company was called the customer service rep was extremely rude and did not care to listen to me. My employer has also called the company and complained. Her attorney is now involved with getting this company to stop the billing and collections for these services not provided. This company has sent the same invoices to three other employees where I work. I am concerned that this company may have something to do with my identity theft. Their business practices are not ethical AT ALL! I hope that you can assist me in getting the collections and harassing letter stopped.Desired Settlement: Stop sending me collections letters, stop sending me invoices, stop contacting me and remove my information from their data base.

Business

Response:

February 27, 2014

Dear [redacted]:

Thank you for your email of 2/27/14 regarding the above referenced complaint that you received on 2/6/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Billing Mgr, placed an order on 11/5/13 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 2/27/14 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found a few different trial subscriptions had been accepted before; 1-paid account while other accounts were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a

24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We received a phone call from a collection agency ([redacted]) that stated we had signed up for a newsletter 5 months ago and had never paid or cancelled. They stated we owed $299. We supposedly had told someone on the phone that we wants a free trial of CEO & Controller Alert publication but I do not recall this phone call. They stated that they sent me an email confirming this. I do not have any record of this email either. I asked for them to forward me the email they sent. They sent a standard email with my name on it but no proof that it was ever sent to my email address. I also called the company directly and asked for a copy of the voice recording where I stated I wanted this publication but they could not provide that either. They stated they had sent me 10 publications and 5 invoices, none of which I received. I have read about this company online and know this is a scam. I refuse to pay this bill and hope you can get them to stop calling.Desired Settlement: I would like them to send me a letter stating that we do not owe them anything and this is resolved. I want the collection agency to stop calling my office.

Business

Response:

March 31, 2014Dear [redacted]:Thank you for your email of 3/31/14 regarding the above referenced agency complaint that you received on 3/28/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 8/14/13 for our CFO & Controller Alert publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computer shows that the email went through without any problems.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2 warning notices plus and additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.As a courtesy we did contact the collection agency on 3/27/14 @10:49AM (EST) after being contacted via phone and advised the agency to cease collections and to cancel the account as requested the same day we were called. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We several different trial subscriptions had been accepted before; 1-paid in full account. Other accounts were cancelled as we instructed except this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: The company (via [redacted].) sent a collections letter dated 4/16/2014 to the [redacted]. Here is a copy of the email sent to [redacted] and [redacted]:

To Progressive Business Publications (dba Center for Education and Employment Law):

Your timely response is requested to the following inquiry:

Regarding Reference No. [redacted] as noted on a collections letter from [redacted]. dated 04/16/2014, we request the following documentation:

1) Copy of original purchase order from [redacted] to the Center for Education and Employment Law? for a total of $284.95, including:

Date of order

Itemized list of materials ordered

Price of each item

Customer name (per the electronic record of this order, as noted on your website)

Title (per the electronic record of this order, as noted on your website)

Email (per the electronic record of this order, as noted on your website)

Birth date (per the electronic record of this order, as noted on your website)

2) Copy of delivery receipt

3) Copies of all bills sent previously

We expect a response via postal mail within 30 days with all documentation included. Due to the seriousness of your contact with our school, we have contacted the Revdex.com to file a complaint as we believe we do not have any responsibility to your company, financial or otherwise.Desired Settlement: Elimination of charges against [redacted] in the amount of $284.95

Business

Response:

April 24, 2014Dear [redacted] :Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/22/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that **. [redacted], Dir, placed an order on 10/17/13 for our Deskbook Encyclopedia of American School Law book and its companion newsletter. He provided us with birth date information as /14. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us Or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many trial subscriptions had been accepted before; 3-paid in full accounts while others were Cancelled as we instructed without issue. Further, we found a newly opened account for **. [redacted], School Resource Officer. **. [redacted] accepted a trial subscription for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter on 221/14. We cancelled this account on 4/23/14, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: I never agreed to any contractual agreement with Progressive Business Publications. They now have a collections company called [redacted] calling me and saying that I owe $299 for a publication that I never agreed to receive. They tell me that they have my DOB, name and email and that means I agreed to a contract with Progressive Business Publications. This company is a huge scam and this can't be legal at all for them to use my personal info as an agreement to a fake contract!Desired Settlement: Progressive Business Publications needs to understand that they have fraudulently misrepresented their services and never disclosed to me that my name, DOB and work email would be used as a form of agreement to a contract where I owe $299 for something I NEVER would EVER agree to. Progressive needs to stop [redacted] from trying to contact me at my office and they need to get rid of this fake balance on their books and have [redacted] stop harassing me while I'm at work.

Business

Response:

May 3, 2014Dear [redacted]:Thank you for your email of 5/7/14 regarding the above referenced agency complaint that you received on 5/6/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this, situation, please note that [redacted], Ops Dir, placed an order on 10/24/13 for our Quality Manager's Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/6/14 as requested and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and was cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at [redacted].Thank you.

Review: When representative from [redacted] called, he mentioned that a couple of free newsletters would be forwarded. If we were happy with the product/publication, we could proceed to order a subscription. It was specifically stated to him that is would be a matter of whether the owner would want to commit to a 12 month subscription. NO authorization was given. This is an unethical sale technique.

Attempt was made to contact the company by phone, but no representatives answer calls.Desired Settlement: The invoice must be voided since the order was never placed. Progressive Business Publications should stop any and all phone solicitation calls to this company.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/23/14 regarding the above referenced complaint that you received on 6/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], placed an order on 5/16/14 for our Environmental Compliance Alert publication. We were provided with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom.As a courtesy we cancelled this account on 6/23/14 @ 9:15 AM (EST) as he requested. There is no money due or owing on the account.We initiated a request on 6/23/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: This business was sending their newsletters to the company I work for addressed to the person whom I replaced. After speaking the previous employee I discovered the product had not been ordered by them, I called the company to request that they stop sending invoices for products we did not order. The person I spoke with took down my information for their "record of cancellation" and sent me a confirmation email that the account balance was at $0.00 and the account had been cancelled. A few weeks later I started receiving their products again but this time in my name. I did not order these products and had asked the company to stop contacting me. I called the company and once again requested that they discontinue sending me products because I did not order them and did not want them. She agreed once again to stop sending information and products and "cancelled" the subscription that I did not make. I received an invoice for those products that I did not order. I am becoming very frustrated with this company and would like it be known that they are trying to scam large companies in what I am assuming are hopes that someone will unknowingly pay the invoice, thinking someone within the company actually ordered it.Desired Settlement: I do NOT want to be contacted by this company again in any way, shape or form and would like them to be reviewed for scamming other companies like the one I work for.

Business

Response:

June 12, 2014Dear [redacted]:Thank you for your email of 6/10/14 regarding the above referenced complaint that you received on 6/9/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Coord., placed an order on 4/28/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/5/14 as they requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on 6/12/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policy. We found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue. Continuing to search we found a trial subscription for Mr. Wes Salmons that he accepted on 11/18/13, giving us a birth date of 1/5 and his email address. After a 5-month period he cancelled the account on 5/16/14.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Demanding Payment for Products not ordered

Business

Response:

October 2, 2014Dear [redacted] :Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on 10/1/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sls & Mktg, placed an order on 1/29/14 for our Selling Advantage publication and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/1/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 4 "no risk” subscriptions had been accepted before; we found a paid in full account for our Keep Up To Date On Accounts Payable from 2012 thru 5/20/15 while others were cancelled as we instructed without issue.We do show a "memo” On the account dated 9/17/14 @ 3:56PM (EST) that states that [redacted] was going to pay for 10-issues received or $122.92, he told us if we did not receive payment to contact [redacted]. We did speak to [redacted] but she refused to send any payment and the conversation ended there.We have initiated a request on 10/2/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: I was called at the public school I teach at, in [redacted], MI, and asked if I would like to receive a FREE newsletter regarding updated legal matters involving special education case law. As a special education teacher I thought this would be beneficial but told the caller I had no funds available and could not afford her service. I was told the newsletter would be free as a promotion for when funding may be available in the future. Any further newsletters would be canceled. There was never any mention of a textbook. I gave her my school's address to send the aforementioned FREE NEWSLETTER.

In my school mailbox I find a 'package' weeks later. This package included a TEXTBOOK 'Students With Disabilities and Special Education Law', a BILLING INVOICE for the textbook, and a small 12 page newsletter. I called the company but was unable to reach anyone. I left my name and 'account' number designated on the invoice asking for a mailing label to return their book to them immediately.Desired Settlement: I want a mailing label to send the undesired text back to the company. I want to be taken off their list for further solicitation. Most importantly I want no attachment to this book OR bill in the future-including my credit report.

Business

Response:

October 30, 2014Dear [redacted]:Thank you for your email of 10/30/14 regarding the above referenced agency complaint that you received on 10/28/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Spec Ed Teacher, placed an order on 9/17/14 for our Students With Disabilities & Special Education Law book and its companion newsletter and she provided us with birth date information as 5/17, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled the book portion of the account as requested on 10/30/14. We had cancelled the newsletter portion on 10/28/14 as per their instructions left on our voice mail that day. There is no money due on the accounts. Further, we emailed a “Postage Paid" label on 10/28/14 as they requested.We have initiated a request on 10/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I still have not received a postage label required to return the book. The message states that one was mailed out 10/28/14, but I have no such label. I could not accept the response as it may lead a third party to believe I received the allegedly mailed label when in fact I have not received the label. I would like a responce stating that I am not responsible for the balance of the book or anything else for that matter. When the solicitor from their company obtained my birthdate, I was told it was to confirm my account in future correspondence- NOT to confirm I ORDERED ANYTHING. I accepted a free newsletter and told the caller I could not and would not accept future newsletters. Regards,[redacted]

Review: I was contacted by a telephone salesman offering a subscription to a newsletter regarding safety compliance for "twenty-nine ninety nine". I informed him I did not wish to purchase anything and he told me he would send me a free trial for a few months that included an option to cancel at any time. I told him I was not really authorized to make such expensive purchases and he assured me I would be able to cancel. He asked for my birth date (month and day) and I responded with my information. He thanked me for my information and told me I would be receiving the newsletter via email and regular mail. About one month later I received an email and a mailed newsletter from a company called "Safety Compliance Alert". I visited the website to cancel my subscription but was prompted to login with a username and password. I never received any information regarding a username and password. I received another newsletter in the mail and attempted to contact the company via telephone. I had to go online and look up a phone number because the company did not provide any way to contact them in the newsletter or email. No one answered my phone call and it was never returned. I continued to receive newsletters and emails but was unable to figure out a way to unsubscribe. I began to receive invoices attempting to collect $299.00 for my subscription! Now they have turned over my "overdue bills" to a collection agency. I would like to file a formal complaint against this business for fraudulent charges. I was under the impression that I would be able to cancel my subscription before they billed me. They never provided me with the information I needed to cancel and purposely made it impossible to cancel before charges were billed.Desired Settlement: I would like all charges and "overdue" payments negated and dropped.

Business

Response:

November 20, 2014Dear [redacted]:Thank you for your email of 11/20/14 regarding the above referenced agency complaint that you received on 11/18/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Aquatics Spec. , placed an order on 4/16/14 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/20/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publication sent newsletter to our accounting department. It was returned unopened with notation to return to sender as we were not interested. Months later, we get a call from [redacted] that we owe for publication we received from Progressive Business Publication.Desired Settlement: To have Progressive Business Publication and [redacted] to stop calling any of our employees for past due balances as we have not accepted any subscriptions.

Business

Response:

November 17, 2014Dear [redacted]:Thank you for your email of 11/14/14 regarding the above referenced agency complaint that you received on 11/13/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs; and we have very stringent quality control procedures regarding our representatives making this offer.Regarding the specifics of this situation, please note that [redacted], HR Asst/Payroll, placed an order on 4/16/14 for our Keep Up To Date On Payroll publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many `risk free” subscriptions had been accepted before; 5-paid in full accounts and others were cancelled as we instructed.We have initiated a request on 11/14/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: They have sent an Invoice for their publication of Quality Manager's Alert which was never ordered.Desired Settlement: The desired outcome would be for them to stop contacting and harassing us with their scamming invoices.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I did not order this subscription and want it to be known that this company sends out invoices to trick you to paying for this subscription by stating that you have ordered this subscription by revealing my birth date, which is public record.

Review: This company called and verified our business address with an employee. We then started reciving bills for a safety news letter we never orderd. I tried to contact the company but on their billing-there is no way to contact them. I then wrote a letter telling them we never ordered this letter and to stop sending it and we are not paying for it. There was no response I mailed it with there bill with there self address envolpe. We then started reciving collection calls from a [redacted] From a [redacted] I explained it to her the person that answered the phone also had no autherzation to purchase anything. Also the employee said they never did autherz a purchase they said they just verified the address that someone called and said they just need to verify the address. This collection company has been hassering us threating us and telling me it is our problem. I asked for a copy of the recorded call that said we agreed to this she told me there was none and called my employee a lier and told me this is going on our credit report. My husband and I have worked very hard to have good credit and this company scamed us and now it is going on our credit as collections. Please help resolve this matterDesired Settlement: I want this taken care of I do not want to receive billsfor this nor do I want this on our credit. I do not want this against my business [redacted] or my husband or my self

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help.

Regards,

Review: A woman from [redacted] called me to say that we had signed up for Progressive Business Publications (which we had not) and that they have mailed us 5 months worth of publications and 5 months worth of invoices. Not only did we never sign up for this, we never received any of their products or their invoices. I had never even heard of Progressive Business Solutions until this morning when the woman called from Credit company. I then looked up the business and saw that both of these companies have an F grade with Revdex.com and this is a problem for many others.Desired Settlement: Please help me resolve this issue with them, we never ordered anything, and never received anything, we are not paying them any money.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Without [redacted] authorization Progressive Business Publications signed [redacted] up for a 12 month subscription. "PBP" contacted an employee of [redacted], who informed them "PBP" he did not have authorization to subscribe and gave PBP the managers contact information, who they did not contact. The subscription has the employees name on the invoice so apparently PBP signed him up anyways. [redacted] did not become aware of what PBP did until the manager was contacted by [redacted]., a collections agency demanding payment, and a cancellation payment. Progressive Business Publications has billed and turned [redacted] over to collections for a subscription that [redacted] did not agree to purchase.Desired Settlement: [redacted]s desired outcome is for Progressive Business Publications to void any balance dues they think [redacted] owes them. Take [redacted] off International Credit Recovery Inc. collection. Cancel any and all publication/subscriptions that PBP signed [redacted] up to. Stop all contact from [redacted]. and from Progressive Business Publication to [redacted] and or [redacted] employees.

Business

Response:

August 4, 2014Dear [redacted] :Thank you for your email of 8/4/14 regarding the above referenced agency complaint that you received on 7/31/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Mgr., placed an order on 12/11/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-other trial subscription had been accepted before and it was cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued Satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at 1-800–220–5000.Thank you.SYLVIA *. N[redacted] DIRECTOR OF SUBSCRIBER SERVICES

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was contacted by this company in July, 2012 soliciting a newsletter. I informed the caller that I did not want their newsletter. The caller informed me that they wanted to send me and email and a free publication of the newsletter. I gave the caller my email address and ended the call. Today, February, 28, 2013, I received a call from a collection agency informing me that I agreed to the "subscription" and that I had received the publication for the last 5 months (which I did not) and that I had been billed by the company and the collection agency (which I did not) I made the mistake of being intimidated into "settling" with the collections agency for $110. The collection agency told be that even though I verbally made it clear that I did not want their publication that I was on the hook for the bill because I provided my birth date (which I don't recall doing and find it difficult to believe I actually did). This company and their collection agency are, in my opinion, criminal. I got scammed and I fell for it. This should not be allowed and these organizations should be shut down and held accountable for their predatory practicesDesired Settlement: I want my $110 refunded as I never received their alleged publication and made it very clear from the beginning that I had no interest in their service. The payment was made under duress and intimidation.

Business

Response:

See Attachment:

Consumer

Response:

This response is unsatisfactory because I told the person on the phone that I wasn't interested in their service and wasn't told that providing my birthday was an acceptance of their service. Regarding their "cancellation" policy; I NEVER received a confirmation, invoice or magazine that they claimed to have sent. There was no way for me to cancel the subscription when I never EVER received it. As to their claim that my business has worked with them in the past, my company has several properties that all work independently of one another and therefore has no bearing on this argument. The bottom line is that I didn't request the magazine, I specifically told the person on the phone that I did NOT want the subscription and frankly it should be illegal for someone to claim you owe them money because they happen to weasle a piece of personal information out of you. These people are criminals and predators who use intimidation tactics to steal money. If I ever received a magazine or an invoice, I assure you this would have been canceled. Can they prove that I received ANY fax, email, invoice or magazine?

Review: Company began sending me publications and kept sending without my consent.Desired Settlement: Statement saying I owe them nothing.

Business

Response:

See Attachment:

Review: Progressive Business Publications has bee sending me a publication (news letter) since late 2010. I notified them for the last time in March 2011. I returned a copy of thier invoice dated 02/24/2011 along with a short note stating that I did not order this publication and to stop sending it. I have a copy of that invoice from 2-1/2 years ago stating final notice, the same one I returned with the note. They just keep sending them and I send them back when gather 8 or so. I currently have 5 to return. Recently there has been a lot of phone calls from thier companion company [redacted] to me and others in the company regarding these invoices, some to the point of harassing.Desired Settlement: To stop sending me a publication I did not order and invoices I will not pay. It is also a burden to return these publications. The phone calls need to end as well.

Business

Response:

See Attachment: