Progressive Business Publications

Review: I am extremely dissatisfied with this company's lack of communication and it's consistently poor business practices. I was contacted over a year ago by Progressive Business Publications through telemarketing. The woman on the phone began by asking me my name, position within my company and if she could contact me via my email address. She did not identify herself as an associate working for or on behalf of this company. I took her to be a customer of my company. After she gained this information she told me she would send me a free newsletter, and then I would be automatically enrolled in a subscription and would be sent additional mailers. I told her I was not interested. At no point in our conversation did I agree to anything. Soon after I began to receive newsletters in the mail.

I called PBP's 1-800 number many times. I left a message every time. I never got to talk to anybody in person about cancelling. All I got was an automated answering service that gave me instructions on how to cancel and told me nobody would call me back. Even though I called multiple times and left messages explaining these frustrations my "subscription" continued - a subscription that I had never signed up in the first place! I am now convinced that the automated cancellation service is designed to prevent people from actually being able to cancel. How is a customer supposed to have faith that their subscription is cancelled if a company will not confirm the cancellation? This is a questionable business practice to say the least.

My company was later contacted with an invoice for hundreds of dollars to pay my subscription. When my accounting department attempted to explain my difficulty in cancelling, Progressive Business Publications wasn't interested in hearing it and threatened collection agency involvement.

I continue to get unwanted mailings from this company.

In summary:

Through omission of her purpose for calling me, a telemarketer gained personal information about me.

I did not agree to any newsletters, emails, or subscriptions.

I was sent publications despite my direct non-agreement.

I attempted to cancel my subscription through the appropriate channels multiple times.

This company does not hold itself accountable for letting "customers" know that their cancellation has been processed.

My place of business was charged for a service never agreed to.

Despite my multiple attempts to cancel and my company's attempt to cancel, PCP is still sending me unwanted information.

I emailed all of the above information to the customer service email address for PCP in early May. I received one email back from customer service that simply said that my subscription had been updated to "do not renew" and would send me 12 more mailings and then cease. In no way did the email response address any of my other concerns.

I sent 4 additional emails over the last 90 days with no response to my complaints, which I reiterated in each email I sent. I stated very clearly that I expected a prompt response from PBP's customer service department. I clearly defined my needs - to be told if I am still being charged or not, to be given an explanation as to the difficulty I have had contacting this company, an explanation as to why I was incorrectly billed and for a refund as I did not originally agree to any service. In one of the additional emails I sent I mentioned that I had read the Revdex.com's reviews of this company and would likely file a complaint as well. I sent that specific email on August 15th.

I finally received an email response today after I sent yet another email yesterday:

"We have the non renewal in place for you. The subscription still has 5 issues remaining.

Once the final newsletter is sent, the account will close and expire.

Thank you."

My multiple requests for a resolution spanning several months have been blatantly ignored. The customer service agent I have d[redacted]t with is avoiding answering my questions. It is becoming clear that I am being ignored and avoided in hopes that I will simply "go away". This company operates unethically in its sales techniques but more importantly in their billing and customer service practices. This company hides behind automated cancellation services that do not confirm to the customer that a cancellation has been made. The company's customer service department is not held accountable to respond to customer's needs correctly and efficiently - if at all.Desired Settlement: I want detailed explanations as to why I have been ignored. I want a refund for the original invoiced amount that was paid for a subscription I attempted to cancel many times through this companies appropriate channels. I would like to hear why this company wasn't able to correctly cancel a subscription when I cancelled it more than once. I want an apology and compensation for the time and effort I have had to put into this issue.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced complaint that you received on 8/11/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 8/8/13 for our Administrative Professional Update publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/14 and they advised us that they have received payment in full ($195.50) on 4/3/13 for the annual subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires (in approx. 3 months) there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment they must send the issues for which they received payment and there can be no refunds made.We have initiated a request on 5/13/14, again, that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please be advised our Supervisor of Customer Service has tried to contact [redacted] numerous times and he refuses to speak to her. Our "memos" show that once he paid the collection agency he did verify all the information we have to start a trial subscription was correct. The company has done business with us in the past and is aware of our cancellation policy. They have accepted many trials subscriptions before; there is 5-paid in full accounts while others were cancelled without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The response given by Ms. N[redacted] from Progressive Business Publications does not address the multiple issues I have with canceling my subscription. She has stated that they obtained personal information about me, and that they sent mailers to confirm my subscription. She made not attempt to address my complaints about the cancellation process. The procedure in which customers cancel their service is obviously flawed. I clearly explained in my complaint that I attempted cancellation through the appropriate channels multiple times, but never received a confirmation of cancellation from their automated system. The only issue that the PBP's response highlights is the personal information they had obtained from me in the first place, which I was also clear about - the person who contacted me on behalf of PBP did not identify herself or her intentions. Once she had my personal information (name, address of employment and birth date) she then offered a subscription - which I declined. It was not until she asked for my birth date that I questioned her reasons for asking that she identified herself and I refused the subscription.The response that PBP submitted to the Revdex.com once again skirts around addressing the fundamental flaws in their business practices and the issues I've had in dealing with them. Their "memos" are not accurate, I have since spoken with a different customer service rep and she confirmed that the original customer service rep who emailed me was not reporting accurate information in their "memo" system.I have attached all email correspondence that I have had with PBP in a PDF.Yet again I have stated my ongoing issues with this company very clearly, and once again they have avoided providing me with direct answers. I do not accept their response to the Revdex.com because their response is not complete in answering the majority of my complaints.

Regards,

Review: I was sent a book and teacher newsletters that I did not order along with a bill for $304.95. I remember them cold calling me continously at school at the begining of the school year but they said they were going to send me a sample of the newsletter, not a book and certainly nothing about a $300 bill!! Then when I tried to call them today, I got a recording but there was an email address -- [email protected] -- so I sent an email to them outlining my complaint. Right after I sent it, the email bounced back as undeliverable.I don't want it, I don't need it, I'm sending it back.Desired Settlement: I'm returning the book and I want them to not bother me or send me any bills

Business

Response:

October 2, 2014Dear [redacted]:Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on 9/30/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 8/22/14 for our Legal Update For Teachers: The Complete Principals Guide Book and its companion newsletter and she provided us with her email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 10/2/14 as requested and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several "no risk” subscriptions had been accepted before; 7-paid in full accounts while others were cancelled as we instructed without issue.[redacted] states in her compliant that she sent us an email that bounced back; that is because the email address she sent it to is incorrect. It should be customer service @ pbp.com and we would have received it. Please find enclosed a "Merchandise Return Label” so that she may return the book free at her convenience.We have initiated a request on 10/2/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Was called to try a safety newsletter on a free trial, initially said no thanks due to trying this same publication a few years ago and materials were not related to my line of work. Was told the new and improved publication covered my line of work, so I agreed. Never received the cancellation notice and was recently contacted by collections agency who stated they were going to file a lien against my company if I didn't pay.Desired Settlement: Paid $299 to prevent lien, not even sure if that could happen but was "convinced" it was my only option. Trying to call PBP directly to resolve but not having any luck.

Business

Response:

November 6, 2014Dear [redacted]:Thank you for your email of 11/6/14 regarding the above referenced complaint that you received on 11/5/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Dir, placed an order on 3/21/14 for our Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer System sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/6/14 and they advised us that they have received payment in full ($299.00) on 10/14/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency receives payment there can be no refunds made.While researching this complaint we found that this company has done business with us in the past and they are aware of our cancellation policy. We found many, many different risk free subscriptions have been accepted before; 11-paid in full accounts, including 1-for our Keep Up To Date On Payroll from 2003 thru 2013, 1-for Information Technology Adviser from 7/1997 thru 2011. While other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Progressive has been mailing us a business publication that we do not want. Then they sent a bill. They claim they have order verification based on my birthday. Didn't even include my year of birth just the day and month. Well plenty of people know my birthday and my name. They currently have an F rating. Every review you find online is negative. This is not an ethical company I do not understand how they are still in business.Desired Settlement: I want them out of business. But I will accept a cancellation of my account including crediting the balance due.

Business

Response:

November 20, 2014Dear [redacted]:Thank you for your email of 11/20/14 regarding the above referenced complaint that you received on 11/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sls Mgr., placed an order on 8/13/14 for our Selling Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/19/14 at 12:20PM (EST) as he requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: We received an invoice # [redacted] against account #[redacted] requesting payment for a subscription that was not ordered. We have previously had similar difficulties with this company and after getting a prior issue resolved have requested via certified mail on at least 12/22/09, 03/03/10, 08/06/10, and 12/30/11 to have our company name removed from their mailing list to have no further soliciations. These requests have not stopped the company from sending solicitations out and now once again sending an invoice for a service that was not agreed to. It appears that we may be forced to file legal action against the company to stop the harrassing solicitations.Desired Settlement: We request the invoice to be removed from their books and no further contact be made in the future for solicitation of products.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. We dispute several points made by the organization. Nevertheless if they hold to their word to cancel the subscription with no balance due to them and remove our company form their mailing list we this resolution satisfactory.

Regards,

Review: On 6/19/13, I received a call from [redacted] on behalf of Progressive Business Publications. The collection agent stated that I had authorized a subscription for "What's Woring In Human Resources" and that we had not paid the $299 for the subscription. First, I do not have authority to approve anything that is going to cost my company money, so I would not have authorized a paid subscription. Second, although the collection agent stated that PBP had sent FIVE invoices to me, I did not receive even one of them. The invoice that the collection agent provided had our street address on it, but we do not receive postal mail at our street address, only at our PO Box. PBP's billing department did not try to contact me by phone about this amount that they say we owe, but apparently turned it directly over to a collection agency. Meanwhile, the collection agency is stating that if we don't make payment immediately by credit card or overnight delivery of a check, they will notate our credit report. I find this unacceptable and unprofessional.Desired Settlement: PBP did not provide proper notice that any payment would be due regarding its publication, or that such payment was overdue, or that they would be turning the matter over to a collection agency. Based on this, I would like PBP to remove the charge of $299 and instruct [redacted] to close our file without prejudice or affect to my company's credit rating.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I never received any of the invoices or account due warnings that Progressive Business Publications say were sent, I do not see a need to pursue this since they have agreed not to charge us.

Regards,

Review: We have been receiving invoices from company for publcations not ordered or received. We have had problems with this company in the past and they continue to invoice for a product/service we do not want, nor have we ever ordered. The phone calls we receive from them are misleading, stating they want to verify information to mail out some free publication. Most times myself and other employees are able to catch the calls and not allow them to go through but on some occasions they have reached other employees that are unaware that their "free" publications are not free at all. I want this company to stop calling us and stop billing us for items that were not authorized.Desired Settlement: I want this company to take our company off their mailing and/or calling list and I want them to stop sending invoices for services not received and not authorized.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: October 30th, 2013

Attached, you will find a copy of the invoice we have recently received for a one year subscription to Supervisors Safety Bulletin.

Please be advised that we have neither ordered anything from your company nor asked to be mailed anything. If you enrolled us in any subscription, please cancel it immediately and void the invoice.

Sincerely,Desired Settlement: Unspecified

Business

Response:

November 7, 2013

Dear [redacted]:

Thank you for your email of 11/5/13 regarding the above referenced complaint that you received on 11/4/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 7/8/13 for our Supervisor's Safety Bulletin publication. We were provided with birth date information as 1/10, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/4/13 as they requested via mail. There is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, [redacted] does not recall any such phone call conversation and placing any order.

Regards,

Review: The [redacted] district office located in [redacted], Florida is being harassed and intimidated, by phone, on a daily basis from a bill collection company engaged by Progressive Business Publications. They will not provide a name or call back number. The Caller ID references ###-###-####. [redacted] did not enter into a contact with Progressive Business Publications and we do not owe any monies to this company. They have demanded payment and if we chose not to pay up they have threatened to make our local manager's life miserable.Desired Settlement: To put an immediate stop to the harassing phone calls and threats of intimidation to pay up for a product [redacted] never received. Remove any negative credit reference against [redacted].

Business

Response:

August 14, 2014Dear [redacted] :Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/12/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], District Mgr., placed an order on 12/30/13 for our Selling Advantage publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Yours,Sylvia *. N** Dir. Of Subscriber Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications called and talked to one of our employees soliciting a Safety Compliance Alert newsletter. Our employee thought it was free and agreed to receive it. We started receiving invoices from PBP for $299. Today I received a call from [redacted] from [redacted] on behalf of PBP for this amount. [redacted] stated that we needed to let them know within the first 30 days that we wanted to cancel. Our employee was not informed of this when he was initially called. I had initially agreed with [redacted] to pay $130 for 10 email newsletters that our employee received, but I am skeptical about paying them for something I feel we were scammed into receiving. I feel PBP intentionally mislead our employee into receiving this newsletter. I don't believe we owe this bill.Desired Settlement: For this company to stop misleading people/companies.

Business

Response:

August 21, 2014Dear [redacted]:Thank you for your email of 8/21/14 regarding the above referenced agency complaint that you received on 8/20/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Land Surveyor, placed an order on 1/14/14 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/21/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 2-paid in full accounts while others were cancelled as we instructed without issue except this account. Also, we did find the [redacted] accepted a trial subscription to our HR Handbook: Workplace Solutions From A to Z book and its companion newsletter in 2012 and that account was Cancelled properly and the book was returned as instructed.We have initiated a request on 8/21/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: progressive business publications has a company called, [redacted] calling about a bill. they said we recieved numerous invoices for payment. my accounts department does not have any receipt of this. also, I did not ever order this. the company is now bullying me and threatening my company with sending this fake bill to the collection agency.Desired Settlement: I do not want this company calling me. also, I want to have this billing removed and I do not want anymore further correspondance with progressive or international.

Business

Response:

See Attachment:

Review: The Center for Education & Employment Law keeps sending bills to our company claiming someone has order something from them. The total charges are $241.95 for two products that no one at our company has ever ordered or requested. The Center for Education & Employment Law claims our company owes them money but we are not interested in what they are selling and have asked them to stop trying to collect payment when it is something we do not want or did not order. We have asked them repeatedly to stop calling and sending us bills but they keep trying to collect payment. This appears to have happened to other companies as well.Desired Settlement: We are asking for your help to resolve this matter. We are not interest in their products and would like them to stop harassing us. We will also be filing a complaint with the Pennsylvania Attorney Generals office.

Business

Response:

See Attachment:

Review: I began receiving items from this company a few months ago. I was under the impression that they were being sent out as spam mail to all local businesses so I just threw away the items because I never requested them or approved the purchase of anything from the company. Last week I received a notice in the mail saying that the company wants $230 for a one year subscription that I, nor anyone else at the [redacted], approved. I sent an email to the company stating that much and told them I would not pay for this unapproved service because I never signed off on anything nor was I contacted by a rep from their company.Desired Settlement: I would like this company to stop requesting that we pay the invoice for something we never requested or agreed to pay for. I want the invoice to be made void and the amount owed to the company by the [redacted] set to zero. I would also like them to not contact me or anyone at the [redacted] after this event.

Business

Response:

See Attachment:

Review: Collection company claims I agreed to accept monthly publication of Billing & Coding Newsletters sent from Progressive Business Publications. They stated confirmation email was sent to me on 12/3, which was a Saturday. I have no record of ever receiving an email nor have I ever received a publication/invoice. Stated newsletters were supposebly sent to physicians office where they would have been required to pay additional postage when delivered.

At this time we have received NO newsletters, NO invoices, have NO proof of paying additional postage for newsletter to be delivered and NO email confirmation. 7/16/2013 is the first time I have heard about this outstanding invoice and now they are threatening to take further action against me & the hospital in which I work.Desired Settlement: Want the unauthorized charge of $198.00 dismissed.

Business

Response:

See Attachment:

Review: This company told me they wanted to send me a free publication and later billed us for over $200.Desired Settlement: I would like the invoice credited and taken off the books. Along with an apology.

Business

Response:

September 3, 2013

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/29/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Health & Safety Coord, placed an order on 3/11/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. We never received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 9/3/13 as requested. There is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: In March, the Progressive Business Publications contacted me for a subscription of their safety compliance alert for the company I am employeed. I told them my company does not allow me to buy this type of product. Progressive Business assured me that they worked with my company. They said to let them send a copy with an invoice, if my company will not pay, simply write cancel on the invoice and nothing will be owed. When I received the invoice, I inquired and was not permitted to pay for the subscription with company funds. I wrote cancel on the invoiced and returned it. On September 27th, I received a call from International Credit Recovery, Inc saying Progressive Business was persuing legal against against me and my company for a bill of $130.00 Progrssive Business publications states they never received the cancellation notice and mailed the product to me. I do not know what form this product was in because I never received anything from this company. Because I felt obligated and no relief from the harrassment that was going to follow, and the embarrassment I would surely endure from my company, I paid this unethical, grossly fraudlent company the money.Desired Settlement: I want my money returned. I do not think you should have to pay for product you never received.

Business

Response:

September 30, 2013

Dear Ms Butts:

We received your email dated 9/30/13, regarding the above reference complainant.

In order to respond to the complaint we require further information:

1. What is the name of the person who is receiving the publication? We can find nothing under complainant's

name.

2. Did they receive an invoice? If so, what is the Account number and name of the publication?

If you can obtain that information, please send it to us and we will respond to the complaint immediately.

Thank you very much for any assistance you may provide.

Cordially,

Business

Response:

October 14, 2013

Dear Ms Butts:

Please find enclosed a copy of a letter in response to the above referenced complaint that we sent to the Revdex.com 9/30/13.

We responded to you the same day we received the complaint stating we needed further information from complainant.

Until we receive that information we cannot respond. Please help.

Thank you.

Cordially,

Review: This company said that we never cancelled our 30 day trial and automatically went into the 1-year contract of subscriptions. Two 2 persons in our office called to cancel the trial and the subscriptions from coming. Now they have sent a delinquency to collections. We feel like this a scam and are outraged that they are trying to make us pay this money.Desired Settlement: We would like the delinquent payments showing in collections to be erased and voided!

Business

Response:

January 16, 2014

Dear [redacted]:

Thank you for your email of 1/15/14 regarding the above referenced complaint that you received on 1/13/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Secretary, placed an order on 6/13/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance

As a courtesy we did contact the collection agency on 1/15/14 and advised the agency that we received payment for "issues served of $130.00 with a credit card on 1/14/14 when someone from the company called and spoke to a customer service rep and verified all the information we had for [redacted] was, indeed correct. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted by [redacted] before and she provided the exact same information to start a trial subscription as the account in question but she cancelled the account as we instructed without issue.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: This publication frequently sends out invoices claiming a publication has been subscribed to in which is never delivered and the quote of postitive id order verification is inaccurate with name and dob of said person to have ordered the publication.Desired Settlement: all "owed" fees be dissolved and this business not be contacted any further.

Business

Response:

March 6, 2014

Dear **. [redacted]:

Thank you for your email of 3/6/14 regarding the above referenced agency complaint that you received on 3/5/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's birth date.

Regarding the specifics of this situation, please note that [redacted], Facility Mgr, placed an order on 8/30/13 for our Quality Manager's Alert publication and we were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4- month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 3/5/14 as requested the same day she contacted us. There is no money due or owning on the account.

We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 5-paid in full accounts while other accounts were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.

Review: I received an invoice/bill for a newsletter that was never ordered. I understand that this is not the first time that this company has attempted to do this. I will call their 800 number to cancel the subscription, but I don't feel they should be allowed to keep doing this. They should not be allowed to stay in business.Desired Settlement: Cancel my invoice, cease in doing business with and contacting my office, and cease in doing business altogether.

Business

Response:

March 20, 2014Dear [redacted]:Thank you for your email of 3/19/14 regarding the above referenced complaint that you received on 3/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Med Asst, placed an order on 1/21/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/18/14 as requested when they called us that day. There is no money due or owing on the account.We initiated a request on 3/19/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Although this company has removed my business from it's contact lists, the facts of the matter stand that they purposely attempted to solicit a sale to someone that had no authority to make a purchase in my business name and who did not agree to purchase anything for herself. The deceptive methods that these people use should not be allowed to continue. A review of their business reveals many complaints such as mine.

Regards,

Review: I received a phone call requesting to speak with a Safety Officer in this company. The caller, [redacted], wanted to get my company to purchase and review a newsletter. In this phone conversation it was stated that "I DO NOT WANT TO PURCHASE THIS PRODUCT, AND DO NOT HAVE THE AUTHORITY TO PURCHASE THIS PRODUCT".The caller [redacted], Account Representative stated "THIS IS A FREE TRIAL AND I DO NOT HAVE TO CONTACT THEM TO REQUEST TERMINATION OF THIS PRODUCT/NEWS LETTER". This rep [redacted] was so persistent that I agreed to the "TRIAL ONLY", and do not want to have to pay or cancel this trial at the end of the trial period. When she asked for my information, I asked her why. She stated it was needed to authorize the trial to begin. I "DID NOT" and "DO NOT" have the authority to order, or purchase anything that the company has to pay for, and told her this on the phone. This caller would not get off the line so I agreed to this trial because she stated "THAT I WOULD NOT HAVE TO CALL TO CANCEL THIS TRIAL, IT WOULD JUST RUN OUT".I can not even remember going to this web site, and the newsletters were not helpful to the point I have been sending them directly to my junk E-mail folder and deleting them.This is a SCAM COMPANY and I don not think we should have to pay for, or be held accountable for service charges for a product that was not authorized and used by this company.I never received a E-mail telling me my trial was to expire and payment was needed. It was just billed and sent with out notification.The bill sent stated this is the 3rd. notice, and a written confirmation was sent. I only received a e-mail that was welcoming me, and just like the newsletters I sent it to the "JUNK BOX"!!!!!!!!!!Please help to quickly resolve this issue to avoid a good company from being "REPORTED and SCAMED" by a "VERY VERY VERY BAD COMPANY"Desired Settlement: I would like to have my company abolished and removed from any liabilities or responsibilities in paying for a product that was not authorized by my company to be ordered. I would also like for my company to be removed from receiving this UN-UESFUL and WORTHLESS INFORMATION that Progressive Business Publications has offered. I agreed to a "TRIAL PERIOD ONLY"!!!

Business

Response:

April 28, 2014Dear [redacted] :Thank you for your email of 4/25/14 regarding the above referenced complaint that you received on 4/24/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], QS, placed an order on 1/9/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same COmputer System sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/24/14 as they requested. There is no money due or owing on the account.We initiated a request on 4/25/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.?