Progressive Business Publications

Review: I was contacted by Progressive Business Publications at my Office. I told them I was not interested in what they had to offer. The lady said that for verification purposes she will need my DOB. I gave my DOB for the sole purpose to not order anything. I started receiving bIlls by mail. I called numerous times without no sucess. I wrtoe on one of the bills telling them I did not order and to stop send ing a bill. Last week I got a call from [redacted] saying I owe a bill. They used my DOB against me and told me I had to pay the 230.00. I gave them my Card information. I than googled the name and come to find out they made their own collections department for scamming purposes. Something needs to be done about this company and them be prosecuted to the fullest.Desired Settlement: I want my money back that they scammed. I also think they should be closed down as they are not honest and this is not what AMerica Freedom is to be used for.

Business

Response:

See Attachment:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I have a copy of a bill they sent to me dated 10/18/2012. I wrote on this saying cancel this order "Scammers". So for her to say they did not receive anything from me cancelling that is a lie. This company has found a legal way to go around scamming companies for money. Fact of the matter is that I was told a different reason on why they asked for my DOB and email address. I did not see this address in her reply. I want nothing to do with this company they scammed [redacted] for 230.00 tell them to cancel the mailings. I have cancelled multiple times and they do not stop. I am frustrated that companies can go on scamming. I have called there business and left a voicemail numerous times to cancel with leaving the account number. NO reply no calls back. It is my word against theirs. This is the loop hole they can slide through. If you want a copy of this bill please let me know. I would like a copy of the recording where I agreed to order this publication letter from them. I also want to see the emails for them. I did try to reply to the email and tell them to cancel. I do not remember a 24 hr email. Please email me the these copies. I would like all the email confirmations mentioned showing the attempts they gave. The letter I threw away all those months. Than I got involved when I found out they had a collections. I see that I am not the only person that is complaining about this company. Maybe Revdex.com needs to go in and see how they call companies and lie and not record the whole conversation. I am truly frustrated. The reply from them is not satisfactory just legal mumbling lies.

Review: Progressive Business Publications has been sending me invoices for publications I did not order and when I called to speak with their customer service department to inquire about the invoice, I was told there was a mistake. This was back in June 2012. Now in Feb. 2013 they have sent this unpaid invoice of $195.00 to their in-house collections agency, [redacted], telling me they will list my employer ([redacted]) with the credit bureaus for unpaid debt. This is blackmail and aggressive collections behavior. This was not a service I ordered and never received the "publications" in question; in fact these "publications" are just junk mail they claim are what I ordered. I was told if I paid the debt, then [redacted]. would be placed on the "No Call" list in the future so this wouldn't happen again! This is a scam.Desired Settlement: I do not want PBP or [redacted] to contact me or my employer again.

Business

Response:

See Attachment:

Review: This company has sent multiple invoices to our company for publications that we never ordered nor received. They never took down any employee's date of birth to confirm order, nor did they send a fax confirming the order. They sent our company to collections, and the collection agency threatened to take our company to court. They provide no phone numbers on their invoices, and they do not respond to correspondence.Desired Settlement: My desired outcome is that this company go out of business as they are a scam and provide no legitimate service.

Business

Response:

See Attachment:

Review: We recently received a phone call from a [redacted] at Progressive Business Publications stating that we owed them $299.00 for a year subscription to a magazine we never received. [redacted] stated that we were in a verbal contract but was not able to provide any proof of the agreement when asked numerous times. She then claimed that this amount would be sent to collections for delinquency. I nor any one in my office have any record of talking with this company and agreeing to a subscription. If she were able to provide information stating that we agreed to this I would have no problem paying it.Desired Settlement: I would like to make sure that this amount is not put against our current credit record. as I do not believe that we owe it.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Received a call from Progressive Business Publications. Offerering free subscription to The Nonprofit Board Report. Can cancel free subscription. Faxed a copy of cancelation to company (fax) [redacted]. They keep sending bills and calls from a collection agency. Have spoke with collection agency and they are part of the company. Hmmm, conflict of interest. They said I should of mailed a cancelation. I had called and was told to fax. No you have to mail. I said ok, I will mail. Too late we owe $249. They keep calling different departments about this. They said it will show the not-for-profit company in the collection agency.Desired Settlement: Would like them to quit calling and harrassing company and departments. They said it will show the not-for-profit company in the collection agency.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Progressive Business Publications has agreed adn canceled the invoice and removed our business from their mailing. I thank Revdex.com for their time and effort to resolve this issue. Thanks!

Regards,

Review: This business was sending their newsletters to the company I work for addressed to the person whom I replaced. After speaking the previous employee I discovered the product had not been ordered by them, I called the company to request that they stop sending invoices for products we did not order. The person I spoke with took down my information for their "record of cancellation" and sent me a confirmation email that the account balance was at $0.00 and the account had been cancelled. A few weeks later I started receiving their products again but this time in my name. I did not order these products and had asked the company to stop contacting me. I called the company and once again requested that they discontinue sending me products because I did not order them and did not want them. She agreed once again to stop sending information and products and "cancelled" the subscription that I did not make. I received an invoice for those products that I did not order. I am becoming very frustrated with this company and would like it be known that they are trying to scam large companies in what I am assuming are hopes that someone will unknowingly pay the invoice, thinking someone within the company actually ordered it.Desired Settlement: I do NOT want to be contacted by this company again in any way, shape or form and would like them to be reviewed for scamming other companies like the one I work for.

Business

Response:

June 12, 2014Dear [redacted]:Thank you for your email of 6/10/14 regarding the above referenced complaint that you received on 6/9/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Coord., placed an order on 4/28/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/5/14 as they requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on 6/12/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policy. We found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue. Continuing to search we found a trial subscription for Mr. Wes Salmons that he accepted on 11/18/13, giving us a birth date of 1/5 and his email address. After a 5-month period he cancelled the account on 5/16/14.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: When representative from [redacted] called, he mentioned that a couple of free newsletters would be forwarded. If we were happy with the product/publication, we could proceed to order a subscription. It was specifically stated to him that is would be a matter of whether the owner would want to commit to a 12 month subscription. NO authorization was given. This is an unethical sale technique.

Attempt was made to contact the company by phone, but no representatives answer calls.Desired Settlement: The invoice must be voided since the order was never placed. Progressive Business Publications should stop any and all phone solicitation calls to this company.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/23/14 regarding the above referenced complaint that you received on 6/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], placed an order on 5/16/14 for our Environmental Compliance Alert publication. We were provided with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom.As a courtesy we cancelled this account on 6/23/14 @ 9:15 AM (EST) as he requested. There is no money due or owing on the account.We initiated a request on 6/23/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: These people called me a week ago asking if I wanted to try a "free trial publication". I told them no and they asked for my birth date. I did not think anything of it and gave it to them. It was stupid I know. Now I have an invoice from them dated May 8th. The called me on Friday May 16th. I was told this is a scam. I refuse to pay this invoice as I did not order anything.Desired Settlement: stop contacting me

Business

Response:

May 29, 2014Dear [redacted] :Thank you for your email of 5/23/14 regarding the above referenced complaint that you received on 5/22/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], AP Mgr., placed an order on 4/14/14 for our Keep Up To Date On Accounts Payable publication. We were provided with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 5/23/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In November we received a call from a Credit Recovery company saying we had agreed to an order for newsletters from this company in May. They said we owed over $400 and had been receiving the newsletters since May. We only agreed to a free trial offer and did not place the order. We had never received the newsletter or any invoices, yet the collection agency said we had. In order to retain our good credit record, our Executive Director settled on a payment of $180.Desired Settlement: want a refund.

Business

Response:

November 25, 2013

Dear [redacted]:

Thank you for your email of 11/25/13 regarding the above referenced complaint that you received on 11/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Dir. Child Care Serv, placed an order on 4/30/13 for our Communication Bulletin For Managers & Supervisors publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/25/13 and they advised us that they had received payment for issues served ($180.00) on 11/21/13. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency receives payment for issues already sent there can be no refunds.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and 1-other account for **. [redacted] (all information to start a trial subscription matches the account in question) and that account was cancelled as were all other accounts as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: Sent invoice for a safety compliance alert subscription. We have not received any product and did not agree to anything to anything. I went online and saw that there are A LOT of people that have been scammed by this mail fraud letter.Desired Settlement: I do not want to see another bill to us for something that is clearly mail fraud or worse they try and turn over to a bill collection agency.

Business

Response:

See Attachment:

Review: Progressive Business Publications, operating under the name Center for Education & Employment Law, has been sending invoices and calling our establishment seeking payment for a publication that was never ordered, delivered, purchased or paid for. The Publication is called Private School Law in America. Progressive Business Publications sent us a mailing return label for us to return the product, but we never received the publication and have nothing to return. Today (May 5, 2014), I received a notice from a Collection Agency, dated April 16, 2014.

We did not do business with Progressive Business Publications. We did not order a product from this company. We did not receive a product for this company. We will not be paying this company and nor should any other private schoolDesired Settlement: I would like this fraudulent sales transaction eliminated and a written guarantee from Progressive Business Publications and [redacted] (the Collection Agency) that there will be no impact on our company's credit rating.

Business

Response:

May 8, 2014Dear [redacted] :Thank you for your email of 5/7/14 regarding the above referenced agency complaint that you received on 5/5/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Principal, placed an order on 10/30/13 for our Private School Law In America book and its companion newsletter. He provided us with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a -month period of time.Thus goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 3/2014 for the newsletter and that was processed the same day. However the book has not been returned.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/7/14 and advised them to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this accountWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue except this account.Continuing to search we found that we left a message on 2/12/14 with (Secretary) regarding the book. We called again on 2/18/14 and the person on the telephone refused to verify any information we have and hung up on our representative. On 3/24/14 we sent a "postage paid” label to them so that they could return the book at our expense. To date, we have not received the book.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30– days to process. In business we hesitate to say the company will never receive another mailing from us. If the companys name information changes, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our email, address, telephone, and fax numbers, as well as our website. We also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. As the letter indicates, the collection agency has been advised to cease collection on this account and Progressive Business Publications assures no money remains due on this account. Further, we are pleased our business entity will be removed from the call list and respectfully understand the challenges of never receiving correspondence from this business again.

Regards,

Review: I have started receiving bills for some publications that started to come in the mail that I did not order. My wife called the company and said that they need to stop sending items I did not order and stop harassing him with bills, as he is not paying for something he did not order. Today 6/27/13 another mailing came to us. Help stop the madness please. Thank youDesired Settlement: I want them to remove me from their mailings, billings, etc..for I am not going to pay for something that I did not order.

Business

Response:

See Attachment:

Review: We recieved an invoice from Progressive Business Solutions/ Interntional Credit Recovery stating we owed money for a product we never recieved nor did we agree to. We asked for the verbal agreement but they stated "they no longer had it". We tried to ask for a contract in which they stated they had and they stated again "they no longer had it".Desired Settlement: We wish for this said Progressive Business Solutions and International Credit Recovery to stop hassling us for payment in which we did not agree to.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/15/13 regarding the above referenced complaint that you received on 11/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Safety/HR Mgr, placed an order on 4/10/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same

computer system sent the newsletters and invoices over a 5-month period of time.

Thus goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. Our computers records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 11/18/13 and advised the agency to cease collections and cancel the account.

They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; including 1-for **. [redacted] (all information given to start a trial subscription matches the account that was turned over for collections). 1-paid in full account and all other accounts were cancelled as we instructed without issues except this account.

Further, we wish to assure **. [redacted] that we do, indeed, record at the time of the call and these recordings are used only for in-house training and quality purposes and, therefore, not stored for an extended period of time.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: They are billing for a subscription that I said we were not intersted in. They offered free copies, and I declined. They sent them in anyways, and I told them I did not want anything that cost the company money. They keep sending in copies, and have sent in invoices for $432.00 for the subscriptionDesired Settlement: I want them to stop calling the comapny, and sending items to us.

Business

Response:

See Attachment:

Review: This company sends you newsletters you do not request. They then expect you to respond with "NO" to stop the newsletters. If you do not respond to their advertisements they then bill you. You call to cancel and they say ok no problem we will send you complimentary issues. The process starts all over. When you call and have to pretty much threaten legal action, they are very curt and nasty on the phone.

SCAM! UNETHICAL PRACTICE!Desired Settlement: This company should be put out of business! STOP CONTACTING ME and STOP MAILING ME ANYTHING!

Business

Response:

See Attachment:

Review: I never agreed to any contractual agreement with Progressive Business Publications. They now have a collections company called [redacted] calling me and saying that I owe $299 for a publication that I never agreed to receive. They tell me that they have my DOB, name and email and that means I agreed to a contract with Progressive Business Publications. This company is a huge scam and this can't be legal at all for them to use my personal info as an agreement to a fake contract!Desired Settlement: Progressive Business Publications needs to understand that they have fraudulently misrepresented their services and never disclosed to me that my name, DOB and work email would be used as a form of agreement to a contract where I owe $299 for something I NEVER would EVER agree to. Progressive needs to stop [redacted] from trying to contact me at my office and they need to get rid of this fake balance on their books and have [redacted] stop harassing me while I'm at work.

Business

Response:

May 3, 2014Dear [redacted]:Thank you for your email of 5/7/14 regarding the above referenced agency complaint that you received on 5/6/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this, situation, please note that [redacted], Ops Dir, placed an order on 10/24/13 for our Quality Manager's Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/6/14 as requested and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and was cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at [redacted].Thank you.

Review: Progressive Business Publication sent newsletter to our accounting department. It was returned unopened with notation to return to sender as we were not interested. Months later, we get a call from [redacted] that we owe for publication we received from Progressive Business Publication.Desired Settlement: To have Progressive Business Publication and [redacted] to stop calling any of our employees for past due balances as we have not accepted any subscriptions.

Business

Response:

November 17, 2014Dear [redacted]:Thank you for your email of 11/14/14 regarding the above referenced agency complaint that you received on 11/13/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs; and we have very stringent quality control procedures regarding our representatives making this offer.Regarding the specifics of this situation, please note that [redacted], HR Asst/Payroll, placed an order on 4/16/14 for our Keep Up To Date On Payroll publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many `risk free” subscriptions had been accepted before; 5-paid in full accounts and others were cancelled as we instructed.We have initiated a request on 11/14/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: I was contacted by a telephone salesman offering a subscription to a newsletter regarding safety compliance for "twenty-nine ninety nine". I informed him I did not wish to purchase anything and he told me he would send me a free trial for a few months that included an option to cancel at any time. I told him I was not really authorized to make such expensive purchases and he assured me I would be able to cancel. He asked for my birth date (month and day) and I responded with my information. He thanked me for my information and told me I would be receiving the newsletter via email and regular mail. About one month later I received an email and a mailed newsletter from a company called "Safety Compliance Alert". I visited the website to cancel my subscription but was prompted to login with a username and password. I never received any information regarding a username and password. I received another newsletter in the mail and attempted to contact the company via telephone. I had to go online and look up a phone number because the company did not provide any way to contact them in the newsletter or email. No one answered my phone call and it was never returned. I continued to receive newsletters and emails but was unable to figure out a way to unsubscribe. I began to receive invoices attempting to collect $299.00 for my subscription! Now they have turned over my "overdue bills" to a collection agency. I would like to file a formal complaint against this business for fraudulent charges. I was under the impression that I would be able to cancel my subscription before they billed me. They never provided me with the information I needed to cancel and purposely made it impossible to cancel before charges were billed.Desired Settlement: I would like all charges and "overdue" payments negated and dropped.

Business

Response:

November 20, 2014Dear [redacted]:Thank you for your email of 11/20/14 regarding the above referenced agency complaint that you received on 11/18/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Aquatics Spec. , placed an order on 4/16/14 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/20/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: I was called at the public school I teach at, in [redacted], MI, and asked if I would like to receive a FREE newsletter regarding updated legal matters involving special education case law. As a special education teacher I thought this would be beneficial but told the caller I had no funds available and could not afford her service. I was told the newsletter would be free as a promotion for when funding may be available in the future. Any further newsletters would be canceled. There was never any mention of a textbook. I gave her my school's address to send the aforementioned FREE NEWSLETTER.

In my school mailbox I find a 'package' weeks later. This package included a TEXTBOOK 'Students With Disabilities and Special Education Law', a BILLING INVOICE for the textbook, and a small 12 page newsletter. I called the company but was unable to reach anyone. I left my name and 'account' number designated on the invoice asking for a mailing label to return their book to them immediately.Desired Settlement: I want a mailing label to send the undesired text back to the company. I want to be taken off their list for further solicitation. Most importantly I want no attachment to this book OR bill in the future-including my credit report.

Business

Response:

October 30, 2014Dear [redacted]:Thank you for your email of 10/30/14 regarding the above referenced agency complaint that you received on 10/28/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Spec Ed Teacher, placed an order on 9/17/14 for our Students With Disabilities & Special Education Law book and its companion newsletter and she provided us with birth date information as 5/17, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled the book portion of the account as requested on 10/30/14. We had cancelled the newsletter portion on 10/28/14 as per their instructions left on our voice mail that day. There is no money due on the accounts. Further, we emailed a “Postage Paid" label on 10/28/14 as they requested.We have initiated a request on 10/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I still have not received a postage label required to return the book. The message states that one was mailed out 10/28/14, but I have no such label. I could not accept the response as it may lead a third party to believe I received the allegedly mailed label when in fact I have not received the label. I would like a responce stating that I am not responsible for the balance of the book or anything else for that matter. When the solicitor from their company obtained my birthdate, I was told it was to confirm my account in future correspondence- NOT to confirm I ORDERED ANYTHING. I accepted a free newsletter and told the caller I could not and would not accept future newsletters. Regards,[redacted]

Review: The company (via [redacted].) sent a collections letter dated 4/16/2014 to the [redacted]. Here is a copy of the email sent to [redacted] and [redacted]:

To Progressive Business Publications (dba Center for Education and Employment Law):

Your timely response is requested to the following inquiry:

Regarding Reference No. [redacted] as noted on a collections letter from [redacted]. dated 04/16/2014, we request the following documentation:

1) Copy of original purchase order from [redacted] to the Center for Education and Employment Law? for a total of $284.95, including:

Date of order

Itemized list of materials ordered

Price of each item

Customer name (per the electronic record of this order, as noted on your website)

Title (per the electronic record of this order, as noted on your website)

Email (per the electronic record of this order, as noted on your website)

Birth date (per the electronic record of this order, as noted on your website)

2) Copy of delivery receipt

3) Copies of all bills sent previously

We expect a response via postal mail within 30 days with all documentation included. Due to the seriousness of your contact with our school, we have contacted the Revdex.com to file a complaint as we believe we do not have any responsibility to your company, financial or otherwise.Desired Settlement: Elimination of charges against [redacted] in the amount of $284.95

Business

Response:

April 24, 2014Dear [redacted] :Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/22/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that **. [redacted], Dir, placed an order on 10/17/13 for our Deskbook Encyclopedia of American School Law book and its companion newsletter. He provided us with birth date information as /14. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us Or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many trial subscriptions had been accepted before; 3-paid in full accounts while others were Cancelled as we instructed without issue. Further, we found a newly opened account for **. [redacted], School Resource Officer. **. [redacted] accepted a trial subscription for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter on 221/14. We cancelled this account on 4/23/14, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.