Progressive Business Publications

Review: This company called my work and was trying to send me a subscription for a newsletter which I promptly told them I was not interested in. They then said they would just send two free issues and if I wanted to subscribe after that then I could do so. I said fine so I could get back to work and get them off the phone. They asked for my month and day of birth just so they could say that they spoke to a real person. Then 2 months later I receive and invoice for the subscription for $240.00 saying I orderd the subscription and heir confirmation was my birth day and month. needless to say I both called and emailed to cancel the so called subscription which amount to a 8 page 4 pages front and back printed newsletter. The best part of this whole scam is the letter said I should have already received the 2 free newsletters which I did not. the information was so basic it could have been written by someone with no knowledge of medical billing and coding.Desired Settlement: I want them to discontinue contacting me and never invoice me again for this service that was never received.

Business

Response:

October 30, 2014Dear [redacted]:Thank you for your email of 10/30/14 regarding the above referenced complaint that you received on 10/24/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Billing Mgr., placed an order on 8/20/14 for Our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 10/24/14 04:38 PM (EST) as she requested the same day she contacted us. There is no money due or owing on the account.We initiated a request on 10/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I have gotten two notices (marked 3rd and 4th notice) from this company claiming that I subscribed to publications. It verifies this info with my "birthdate" (which is incorrect-January 1).I did not sign up for any publications from this company. Now they are threatening with a collection agency for the amount of $198.00. There is no phone number on these invoices, the first one I sent back stating I have not received their publications or any billing notice prior to the first "3rd notice" they sent.This "4th notice" states I have already received "4 newsletters" but I did not, and do not want them.Please let me know if you can help, or give me a phone number for this company. I do not want to pay my attorney for this issue as it was never anything I received or wanted. I feel this is a scam of some sort.Thank you.Desired Settlement: Have them stop sending threatening letters to me.

Business

Response:

July 3, 2014Dear [redacted] :Thank you for your email of 7/2/14 regarding the above referenced complaint that you received on 7/1/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified herself as [redacted], Office Mgr., placed an order on 1/27/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. Further, our contact telephone number matches the one in this complaint.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.As a courtesy we cancelled this account on 7/2/14 as requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially, Sylvia N. Dir. of Subscriber Services

Consumer

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Mon, Aug 4, 2014 at 10:01 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Aug 3, 2014 at 7:59 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Obviously this company did not talk to me or anyone at this office.

My birthday is NOT [redacted] and we have never received their newsletters.

From what I can see they have had SEVERAL of the same complaints, probably a form letter that they respond to you with, just changing the name.

I am still disputing it, it is not resolved.

Review: I did not authorize this company to send me materials, they did anyway however. It took me four times contacting them to finally get a return label for their materials. I sent these back over a month ago and I am still receiving invoices. In fact the fifth notice says "pay now to avoid any service charges. Thereafter, the bill is immediately due and unpaid bills are referred to a collection agency."Desired Settlement: I would like to be completely removed from this company's data base and not ever contacted again.

Business

Response:

July 10, 2014Dear [redacted] :Thank you for your email of 7/9/14 regarding the above referenced complaint that you received on 7/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sfty/Security Asst, placed an order on 2/24/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the Confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom .As a courtesy we cancelled both the newsletter and book on 4/11/14 as they requested via U. S. Mail. There is no money due or owing on the account.We initiated a request on 7/9/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue. Our records show that we were only contacted once on 5/19/14 @10:13 AM (EST) regarding the account in question not four times as [redacted] states in this complaint and we sent a "Postage Paid" label to her at that time.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.SYLVIA *. N

Review: TRIED THEIR 'TRIAL' AND DECIDED TO CANCEL RIGHT AFTER THE FIRST ISSUE. WENT ON-LINE AND SENT AN EMAIL TO THE EMAIL ON THE WEBSITE. AT THE END OF OUR SUBSCRIPTION, WE RECD A PHONE CALL FROM A CREDIT AGENCY STATING THAT IF WE DID NOT PAY THE $200+ BILL FROM THE PUBLICATION, THEN IT WOULD BE PLACED IN COLLECTIONS. I EXPLAINED THAT I CANCELLED THIS PUBLICATION AND THE CREDIT REPRESENTATIVE SAID THAT I DID NOT CANCEL IT IN THE CORRECT MANNER. SHE SAID THAT I HAD TO CHECK A SMALL BOX ON THE LAST PAGE OF THE FIRST PUBLICATION TO CANCEL AND I HAD NOT DONE THAT SO THE BILL NEEDED TO BE PAID. WE RELUCTANTLY PAID THE BILL AND I CLEARLY STATED THAT WE WANTED TO PUT A STOP TO THE PUBLICATIONS AND WANTED NOTHING MORE TO DO WITH THIS AGENCY. I WAS TOLD THAT IT WOULD BE NOTED ON OUR PAYMENT. MONTHS GO BY AND I KEEP GETTING THE PUBLICATION!! I CALLED, EMAILED, WROTE CANCEL ON THE PUBLICATION AND SENT IT BACK, AND LEFT MESSAGES TO CANCEL. HEARING NOTHING FROM THEM I KEPT TRYING TO CANCEL. I SENT ANOTHER EMAIL TODAY AND CALLED AGAIN. I FINALLY WAS ABLE TO TALK TO SOMEONE AND SHE SAID IT WAS CANCELLED AND A BLOCK PLACED ON IT TO NOT SEND ANYMORE.Desired Settlement: I WOULD LIKE A REFUND OF OUR INTITIAL INVESTMENT AS WE TRIED TO CANCEL THE PUBLICATION DURING THE 'TRIAL' PERIOD.

Business

Response:

January 9, 2014

Dear [redacted]:

Thank you for your email of 1/9/14 regarding the above referenced complaint that you received on 1/6/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.

Regarding the specifics of this situation, please note that [redacted], Spec Programs Dir, placed an order on 3/12/13 for our Foundation & Corporate Funding Advantage publication. She provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks

all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 1/9/14 and they advised us that they have received payment in full on 10/31/13 for the subscription. They have marked this account "Settled Satisfactorily". They did reinstate the account so that she would get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues (3 issues left on account), invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 4-paid in full accounts and others cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: We were billed for a product we never purchased and the company sent it to a "collection agency" ([redacted] of [redacted], **), which has been harassing us with phone calls, faxes, etc...Desired Settlement: stop contacting me

Business

Response:

December 12, 2013

Dear [redacted]:

Thank you for your email of 12/11/13 regarding the above referenced complaint that you received on 12/10/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], H/R Dir, placed an order on 6/6/13 for our What's New In Benefits & Compensation publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/11/13 when we received a call from their attorney (he did verify that all the information we have is correct) and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; all other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: I dont recall this company calling us but they say they have records of contacting us in January of this year. I have never received any invoice from them. Yesterday I got a call from the internal credit recovery about this. I called them and they told me this is the final request and I would have to pay $299 for the stuff I ordered. I never placed an order. They are saying I need to send payment to them.Desired Settlement: I just want them to void out this false invoice.

Business

Response:

See Attachment:

Review: We have received a bill for $299 for a subscription. We did not order a subscription. We suspect this is a scam.Desired Settlement: Check this company out. They are billing for unwanted and unordered services.

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/18/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Principal, placed an order on 8/23/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Never requested or agreed to a Subscription Service.Desired Settlement: Stop contacting the company trying to collect money for an unsolicited subscription service.

Business

Response:

June 5, 2014Dear [redacted]:Thank you for your email of 6/5/14 regarding the above referenced agency complaint that you received 6/4/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Environ Eng, placed an order on 2/23/12 for our Environmental Compliance Alert publication and he provided us with birth date information as ** as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the Confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a – month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/5/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: On April 25, 2013, an employee of [redacted], Inc. was contacted by Environmental Compliance Alert and asked if she would like to receive free safety information by mail.She accepted the free offer. On May 30, 2013, [redacted], Inc. received a bill of $299.00 from Progressive Business Publications for a 12 month safety information subscription through Environmental Compliance Alert. [redacted], Inc. has a company policy of only approving expenses by issuing a signed purchase order number to the vendor. No purchase order has been issued to Environmental Compliance Alert or Progressive Business Publications.

We have received several past due notices from this company, none with any contact information listed other than a mailing address. On October 16, 2013, I sent a letter by certified mail informing Progressive Business Publications that we do not acknowledge the expense as they were not given an approved purchase order number by our company.

On November 14, 2013, I received a call from [redacted] in a collections department seeking payment of $299.00. After explaining to her that we did not issue permission for this expense, she informed me that Progressive Business Solutions had an employee's name and date of birth, both of which entitled them to payment.

After searching the internet for information regarding this company, I see that hundreds of businesses across the country have similar complaints against this company. I strongly feel that Progressive Business Publications are operating a scam over the phone and through the mail.Desired Settlement: No money will be paid to Progressive Business Publications for unsolicited materials. We wish this company or any related companies to never contact us again.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/15/13 regarding the above referenced complaint that you received on 11/14/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Safety Officer, placed an order on 4/25/13 for our Environmental Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/18/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different subscriptions had been accepted before; 3-different trial subscriptions for [redacted] herself (all information to start a trial subscription matches what we have for the account we ceased), there was 1-paid in full account and other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: Back in March 2013 I received a call from a representative advertising subscriptions to the newsletter Keep Up to Date on Accounts Payable. I consistently told the rep I was uninterested because at a previous job they had issues with this company. After several minutes of me saying I was not interested she proceeded to tell me it was a free newsletter. Once I heard "free" I said ok you can send me the free publication. She requested my birth date and some other things which I cannot remember right now. She never explained I had 60 days to cancel a subscription. I never agreed to a subscription at all! I did, however agree to the free newletter. A few months have gone by and I receive a call from a representative by the name of [redacted] who tells me that our company now owes $299! She claimed that there were emails sent explaining the subscription also that the call was recorded and because they have my birth date we are responsible for this amount. I disputed this charge with her by asking to hear the call or by receiving a copy of the "emails" that were sent out explaining the 60 day rule. The rep has called everyone here, including our President, VP and HR Director. She then calls and says she can knock the amount down to $139, WHAT????

I am disappointed because we are a non-profit company and do not appreciate being swindled when the facts were never clearly stated in the beginning. Now I look bad because my officers are thinking I am wasting money when it is not the case at all. I do not think we should have to pay an erroneous charge that was not explained properly, but instead mislead to believe what I was receiving was free of charge!Desired Settlement: My company has collectively decided this is not an amount we should pay. We do not want to pay the alleged amount owed, nor do we ever want to be contacted by this company again!

Business

Response:

November 11, 2 013

Dear [redacted]:

Thank you for your email of 11/11/13 regarding the above referenced complaint that you received on 10/29/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], A/P Mgr, placed an order on 2/26/13 for our Keep Up To Date On Accounts Payable publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/11/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 1-paid account that currently exists and all other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you

Review: We started receiving newsletters that we did not order. Then we received a statement saying we owed $299.00! The had incorrect email also. When contacted, they stated we ordered this publication, which we did not.Desired Settlement: Stop the newsletters and reverse the statement owed amount.

Business

Response:

May 8, 2014Dear [redacted] :We received your email dated /7/14, regarding the above reference complainant.In order to respond to the complaint we require further information:1. What is the name of the person who is receiving the publication? We can find nothing under complainants name.2. Did they receive an invoice? If so, what is the Account number and name of the publication?If you can obtain that information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide.Cordially,

Review: Progressive Business Publications called about 8 months ago and asked if I would test their publication 'Quality Manager's Alert', for free. My only obligation was to provide feedback about the quality of the product, when they called. The only call I received was from a collection agency for $299.oo.Desired Settlement: Return the money.

Business

Response:

See Attachment:

Review: Previously requested to be taken off their lists last year. They called earlier in the year and told us we were getting a free trail but did not reiterate what company they were on the phone and after 2 notices of a fee due and multiple emails that I want us removed from all lists and charges will not be paid I am at my wits end. This last bill came to us but has the wrong street address!!Desired Settlement: Have all companies with our name in [redacted] removed from their lists. (ALL their lists)

Business

Response:

October 9, 2014Dear [redacted]:Thank you for your email of 10/9/14 regarding the above referenced agency complaint that you received on 10/6/14. After researching this complaint, we would like to respond with the following explanation.We are a publisher who, from time-to-time, sends out promotional mailings of our publications for companies to review. We sent such a promo mailing for the “Safety Compliance Alert” newsletter to the Safety Director of [redacted] on 9/4/14.We send out 2 issues and then a "Conversion Notice” that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account was cancelled on 10/9/14 as requested.We did request that the name, address and telephone be removed from our computer files.This action takes approximately 30 days to complete. In business, we hesitate to say they will never receive another telephone offer or mailing. If the company name is misspelled or the zip code different our computers may not recognize it and something will go out. If that should happen, please call us and we will happy to remove that version, too.If you require further help, please do not hesitate to contact us at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: I have received a third and forth notice regarding over past due amounts owed for a newsletter and subscription site that I did not approve in 2014. I receive these notices annually without using or receiveing any newsletters or using a subscription site. I have sent a cancellation and called to cancel, but I still receive these notices. I sent the last invoive dated 9-11-14 with Cancelled and contacting Revdex.com on the notice.Desired Settlement: Take my business [redacted] and [redacted] OFF their list and no further contact is requested.

Business

Response:

September 22, 2014Dear [redacted]:Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding Our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/11/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/22/14 as requested. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found [redacted] had 1–other "no risk” Subscription in 2005 and that was cancelled as we instructed.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: I received a call from [redacted], presenting themself as collection agency, telling me that I subscribed to receive Information Technology Adviser from Progressive Business Publications and I owed $299. They left a voicemail on a phone publicly available in the office I share with other people.

I called Progressive Business Publications, [redacted] was initially unable to find my account. After repeating all my information she did find the account, said that they sent 10 issues of the newsletter and 5 bills, that I failed to opt out and had to pay $299. As a favor she could settle for an immediate payment of $130 for the 10 issues. I do not remember subscribing, I did see in the mail few numbers, definitely not 10, of Information Technology Adviser, I thought it was a free infomercial as many other I receive. I did not receive any invoice.Desired Settlement: I would like the collection to be dropped as the service was not requested and to not be bothered anymore.

Business

Response:

See Attachment:

Review: I agreed to receive a "sample" newsletter from Progressive Business Publications. Contrary to what I was told by the salesperson, in actuality, receiving this sample meant agreeing to a annual subscription which could be cancelled (for 60 days) if I did not find the product worth while. Not finding the product worthwhile, I took no action. I have since received a bill for a subscription which I did not authorize. This company has been difficult to contact and I have missed the window set for cancellation. I would not have agreed to receive the sample if the salesperson had presented the real offer. This is fraudulent and deliberately deceptive sales practice.Desired Settlement: To cancel my subscription without monetary penalty as the terms of the agreement were misrepresented.

Business

Response:

September 22, 2014Dear [redacted]:Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that - [redacted], Development Coord, placed an order on 5/16/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as 12/5, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent. This Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/18/14 as requested. There is no money due or Owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 8 different ``no risk” subscriptions had been accepted before and all other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains Our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: This company constantly harasses me and the School District that I work for on paying for a subscription that I never ordered. They also claim that they reported it to [redacted]. It is an embarrasment to me as an employee and also I do not appreciate the rudeness of the companies representatives that constantly harass me and my boss about this matter. The representative claims they have an email they sent me and also my birthdate. When did it become legal to obtain a persons birthdate as an authorization to order a subscription? I refuse to pay for something that I did not order AND that I never received. There is a real problem with this company and the representatives that work for them!!!!Desired Settlement: I would appreciate that this company no longer contact me or the School District where I work. What do the representatives get from harassing people? They are NOT a reputable company and should be banned from this practice. What a SCAM!

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 2/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Plant Mgr, placed an order on 4/10/13 for our Facility Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/5/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Progressive Business Publications is billing [redacted] for a subscription that [redacted] (me) did not order.Desired Settlement: Stop billing [redacted] anmd stop sending any publication.

Business

Response:

See Attachment:

Review: I agreed to a sixty day free trial of their Administrative Professional newsletter. At the end of the sixty days, I was told I could write 'cancel' on the invoice and mail it back, no strings attached. I have a copy of the email that was sent after I spoke with the phone representative. That was in July of 2013. We received the bill in September I believe and did what they said, wrote 'cancel' on it and sent it back. We never received another invoice after cancelling. We assumed that was over, I never received any more newsletters by mail. On Feb. 17, 2014 I received a message in my voice mail from a Chris Bennett regarding an invoice that went to collections with my name attached. I don't have my name attached to any invoices as I don't do billing here at the office. I did not call it back as they didn't say what company they were from or who they were calling for, and I didn't have a clue it would be because of this Progressive Publication as I didn't order anything. I then received a call today in my voice mail when I wasn't available. This time they got thru to a Sheryl (by mistake) in our office, not me and were harassing her regarding this bill. I called Chris Bennett back then so I could hopefully put a stop to this right away. The number he left that I called was at a place called ICR, a collections agency and they were calling about the overdue invoice from Progressive Publications that was going to be sent to a legal team now. I had no idea there even was an invoice as I didn't order it and we did what I was told to do if I didn't want it continuing after the free 60 day trial. No one from Progressive Publications called to say we had an invoice due and were turning it over to a collection agency. Then this collection agency just calls out of the blue after over 6 months. At this point I have not contacted Progressive Publications because I didn't realize there was any problem until now when I get calls from ICR. I just can't believe that a company does business like this. If the company would have just called to say, "Hey, are you continuing your free newsletter and if not, please pay the bill." We could have cleared it up right then. We assume they did get the invoice with 'cancel' written on it, as we never got another invoice. They have a pretty sneaky way of doing business! I have never had this kind of a problem before. Very dishonorable company.Desired Settlement: We want them to call off the bill collector and stop calling us for something we didn't order.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 2/27/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 7/10/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/5/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: I received a phone call from [redacted], a fraudulent debt collection agency, saying that I owed Progressive Business Publications $240.00 for an unpaid yearly subscription to their "Foundation and Corporate Funding Newsletter." I never subscribed to this newsletter; I never received the newsletter.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/22/13 regarding the above referenced complaint that you received on 8/20/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Program Dir, placed an order on 12/14/12 for our Foundation & Corporate Funding Advantage publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/21/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find a "memo" on the account dated 8/21/13 04:42 PM (EST)that we spoke to someone named "[redacted]"; we advised her that we had ceased collections as they requested and she hung up the telephone on our Manager.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,