Progressive Business Publications

Review: I received a phone call from a representative from Progressive Business Publications on 06/24/13. Today, 10/16/13, I have now received an invoice for $299, which was completely unexpected. During the initial call, the representative talked about information regarding OSHA policies and if I would be interested in purchasing their products/services. I indicated that I am not a representative of our corporate office and that I am simply the manager of one of their facilities. The representative asked if I could suggest buying any products/services to the corporate office and I said that I could. He said I would be receiving a newsletter. At no time did I agree to purchasing a product/service, yet I still received a $299 invoice.Desired Settlement: Billing Adjustment/stop contacting me. I want any/all contact to cease and no charges against me. This company is obviously a fraud and offers no real product/service that anyone would pay for. This business has an "F" rating through the Revdex.com and has a complaint filed every few days. Waste of time/resources.

Business

Response:

October 17, 2013

Dear [redacted]:

Thank you for your email of 10/17/13 regarding the above referenced complaint that you received on 10/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Center Mgr, placed an order on 6/24/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/17/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications continues to bill us for a service we did not purchase.

We have asked them to stop sending us bills and to please stop contacting us.

They continue to do both. We have not filed any legal complaints towards this business.Desired Settlement: Please stop contacting our business and please stop sending us bills

Business

Response:

October 18, 2013

Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/28/13 regarding the above referenced complaint that you received on 10/25/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Dir Risk/Qual Mgmt, placed an order on 7/17/13 for our Supervisor's Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/30/13 when we received their cancellation request via the mail. There is no

money due or owing on the account.

We initiated a request on 10/28/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I've received a phone call from [redacted] that a bill went to collection for $240 for a newsletter that I have been receiving that I did not cancel. They had the month and day of my birth and my work email address and said that they have sent 15 pieces of mail. I have not received a bill from them and I would not have signed up for something that I had to cancel in order to not be billed further for.Desired Settlement: I want the collection issue dropped and never to be contacted by [redacted] or Progressive Business Publications

Business

Response:

October 31, 2013

Dear [redacted]:

Thank you for your email of 10/30/13 regarding the above referenced complaint that you received on 10/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Asst Dir, placed an order on 2/11/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/31/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and that account was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you

Review: I received a call from [redacted] from the [redacted] stating that I owe $240 since Feb 2013 for five months of "Foundation and Corporate Funding Advantage" publications from Progressive Business Publication. Accoridng to [redacted], the approval was made via my work telephone using my date of birth as an authorization for the order. She said there's a telephone call recorded and that I have authorized the publication order by providing my date of birth. She also stated that I definitely received these publications because it was never returned to the sender. I tried to explained to her that I did not make any of this order and I never received any publications at the address where she states I am receiving. I did not sign for any authorization for any publication order with Progressive Business Publications. She insists on asking for my Accounts Payable contact information or else she will contact my boss and superiors to explain to them that I have ordered these publications withour paying. When I asked for invoices to show the past due invoices, she said that I have received them and to check with the address where the publications were mailed. She cannot produce any invoices. She continued to harass me of my COF information, my boss and superiors informations and I eventually gave in and provided my credit card information so she can get off my phone. I did report this incident to my credit card company and has terminated that specific card that was provided to [redacted].Desired Settlement: Do not harass myself nor any staff members in my company.

Business

Response:

October 31, 2013

Dear Ms Butts:

We received your email dated 10/30/13, regarding the above reference complainant that you received on 10/23/13.

In order to respond to the complaint we require further information:

1. What is the name of the person who is receiving the publication? We can find nothing under complainant's

name.

2. Did they receive an invoice? If so, what is the Account number and name of the publication?

If you can obtain that information, please send it to us and we will respond to the complaint immediately.

Thank you very much for any assistance you may provide.

Consumer

Response:

Review: In August 2013, the new director of safety, [redacted], received an unsolicited call from Progressive Business Publications offering a trial subscription to Safety Compliance Alert.com.

At 12:32pm on August 21, 2013, **. [redacted] received an e-mail confirmation welcoming him to the Safety Compliance Alert.com. The message provided a username and password and advised the user to reply to the e-mail with any corrections. At 1:04pm on August 21, 2013, **. [redacted] promptly sent a reply directing Progressive Business Publications to cancel the subscription.

The corporation has not received any newsletters from the Safety & Compliance Alert or Progressive Business Publications. In April of 2014, our corporation began receiving aggressive collection calls from International Credit Recovery, Inc. regarding the cancelled trial subscription.Desired Settlement: Cancel the trial subscriptions as directed on 8/21/2013. Cease and desist efforts of collection and all harassing calls from their appointed agents, International Credit Recovery Inc. Place our company on your Do Not Call list, as we do not want unsolicited calls.

Business

Response:

April 24, 2014Dear [redacted] :Thank you for your email of 4/28/14 regarding the above referenced agency complaint that you received on 4/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Safety Officer, placed an order on 8/19/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/28/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before including others for **. [redacted] and all the information he gave us to start another trial subscription matches the 1st account. He had another account, too, that went to collections for nonpayment or cancellation. That account has been resolved; other accounts were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: Progressive Business Publications is billing [redacted], LLC for a publication we did not request or auhorize. In addition, we never received the publications they are billing us for.Desired Settlement: Stop billing us for something we did not ask for or receive.

Business

Response:

April 24, 2014Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Payroll Spec., placed an order on 8/21/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and they are aware of our cancellation policy. We found that they have accepted many, many trial subscriptions from us before; 7-paid accounts and others cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.

Review: The company is claiming that I purchased a subscription and tried to collect $299 from me. When I refused they are now trying to collect the money from my place of employment.

They are harassing me and now my employer, [redacted]Desired Settlement: Stop contacting me and my place of employment

Business

Response:

May 29, 2014Dear [redacted] :We received your email dated /23/14, regarding the above reference complainant.In order to respond to the complaint we require further information :1. What is the name of the person who is receiving the publication? We can find nothing under complainants2. Did they receive an invoice? If so, what is the Account number and name of the publication?If you can obtain that information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide.

Review: This company states that I ordered their publications and I have no record of doing so. They have my cell phone number and birthdate which I would never give to anyone over the phone. This company needs to be investigated for fraudulent business practices and also determine the method by which they obtained this information about me.Desired Settlement: They need to cease contacting me.

Business

Response:

October 6, 2014Dear [redacted]:Thank you for your email of 10/6/14 regarding the above referenced agency complaint that you received on 10/1/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superv. , placed an order on 1/29/14 for our Facility Manager’s Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/6/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different ``no risk” subscriptions had been accepted before; 1–was cancelled properly and the account in question was not cancelled properly until today.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially ,Sylvia N. Dir. Of Subscriber Services

Review: Early in 2014 I was solicited to receive a newsletter. Today I come to find out that I owe $299 for a subscription. This was not disclosed. I did not find out until I was called for collections. Supposedly, I had invoices sent for 5 months. After explaining the situation, the collection company' employee [redacted] from [redacted] told me that it was already turned to collections and that to clear this matter I could give her my credit card number or overnight a check. I declined and she said she would talk to Progressive Business Publications to see if we could come to an agreement. Five minutes later she called back and said that if I paid $130 she could clear the whole thing. Again, I declined given that they did not have my authorization to send a subscription.Desired Settlement: I would like the company to not only stop contacting me and clear any charges but also to put these fraudulent organizations out of business.

Business

Response:

October 9, 2014Dear [redacted]:Thank you for your email of 10/9/14 regarding the above referenced agency complaint that you received on 10/6/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours . This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sustain. Mgr., placed an order on 3/12/14 for our Environmental Compliance Alert publication and she provided us with her fax number ([redacted]) . Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the Offer discussed, including the liberal 60-day, no questions asked Cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many `no risk” subscriptions had been accepted before; 6-paid in full accounts including an account for [redacted] for our Supervisor’s Safety Bulletin from 7/2010 thru 9/2013; while other accounts were cancelled as we instructed.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not place an order with this company. I was offered a free issue that I could evaluate and subscribe if I wanted. They misrepresented that statement. I did not subscribe and did not want any other mailings from this company. This type of fraudulent gimmicks should really be stopped.

Regards,

Review: This company has attempted to falsely bill my company for publications not ordered twice (2012 and 2014). I have sent correspondence requesting indicating we did not order materials and wish to be removed from their mailing list and telephone list. However, they somehow managed to find another employee to attached to an order and both times sent our company to collections.Desired Settlement: Please have this company removed all information from their contact list as it pertains to our company and refrain from contacting us in any form. In addition, we request they notify their collection agency of the erroneous orders so they can stop collection attempts.

Business

Response:

October 30, 2014Dear [redacted]:Thank you for your email of 10/30/14 regarding the above referenced agency complaint that you received on 10/29/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 2/24/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this Company has done business with us in the past and is aware of Our cancellation policy. We found many "risk free” subscriptions had been accepted before. We found that the mailing address matches all other accounts accepted and the email address matches the one [redacted] gave us for another risk free subscription in 2/11. Other accounts were cancelled as we instructed.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place \repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.We are enclosing a "Postage Paid" label so that [redacted] may return the book at her convenience.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Our experience with this "company" is just like all the other reviews of this "company" on the internet - horrible. This scam seeks out individuals that do not have the authority to bind the company they work for to a subscription, trick them into saying yes to something that starts out "free". Then PBP says they did not receive the cancellation notice, send a bill and threaten collection agency action. Deceptive practices would be a huge understatement for this scam. Revdex.com you should be ashamed to give this entity anything other than an "F" rating. My goodness, look at all the feedback available on the internet about them and make your conclusion.

Review: This company called to verify our hospital address/information and offered a newsletter. I do not need more newsletters or magazines, yet the newsletters started arriving. Now they are stating that I missed the cancellation period for an unsolicited, unwanted newsletter. No phone number is on the invoice, so when I research the company online to get the phone number, I saw countless complaints that sounded just like my issue.Desired Settlement: No more newsletters and stop sending invoices.

Business

Response:

May 1, 2014Dear [redacted] :Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Chief Nursing Officer, placed an order on 12/11/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/29/14 as they requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 4-paid in full accounts, including 2 of those accounts have been renewed since 2008 (CFO) and 2011 (KAP), while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to add that I absolutely did not want this newsletter and did not give my permission. This is a scam.Regards, [redacted]

Review: We excepted a trial offer of faxed publication called "The Selling Advantage." Last fall we wrote cancel on the invoice upon receipt and sent it back immediately. A second invoice followed and the same was written on that to cancel. This year we were put into collections for non-payment. This is a scam as they claim they never received our two mailings, the first within the 3 0 day trial period.Desired Settlement: We complied with the contract terms and request a refund of $94.56 that we paid to avoid collections.

Business

Response:

See Attachment:

Review: I received an Invoive for the company I Work for R4 Incorporated . For the purchase of Magaznes in my name. [redacted]. That I did not receive Or am I authroized to purchase. They stated when I called them. That they had a coversation with me, They sent me e-mail, I went through my History snd this is NOT true. They said we recieved 5 months of Magines . which we did not. The bill is for 195.50. They faxed me a revised invoice for the 5 months. They also, Did the same thing to Our HR Department. [redacted] our HR Director. Was mailed a book from them. She didn't want it . She returned and the y charged her for the book because they told her they did't get it. They are Lying through there teeth. I never spoke to anyone. Please stop therm. The Woman I spoke to was [redacted]. This is a scam . Can you please help? Thank-youDesired Settlement: I want this Invoice and or bill re-tracted I am not paying for anything I didn't get. And for them to never contact me or anyone in my company.

Business

Response:

See Attachment:

Review: Progressive Business Publications solicited it's publications at my employment over the phone. I told them I was not interested as I have no authority to order any kind of services or goods without Corporate approval. They stated this is a free publication so I agreed to have their "FREE" publication sent. We recieve other free magazines thoughout our facility from other vendors, and they are truly FREE. Nine months later I am getting a call from their collection agency stating I owe them $299. I am clearly frustrated and angry that the company trying to get me to pay for products I never ordered and did not want, or that I believe were provided without charge.Desired Settlement: We want Progressive and its colleciton agency to quit harassing us for payment for a publication we did not want in the first place, and was told that up front. Also we want no further solitation from them.

Business

Response:

August 15, 2013

Dear [redacted]:

Thank you for your email of 8/13/13 regarding the above referenced complaint that you received on 8/12/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R, placed an order on 1/25/13 for our What's New In Benefits & Compensation publication. We were provided with a birth date of 12/1, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/15/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found another different trial subscription had been accepted before by [redacted] and all information matches the current account. We, also, found 1-paid in full account while other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I received several calls from [redacted] @ [redacted] wanting to speak with [redacted], Safety Director, for an overdue invoice. When I told [redacted] that [redacted] had nothing to do with the payables and what could I help her with. She would not talk to me and told me to have [redacted] call her. When I asked her for a copy of the invoice, she told me that the company had sent 5 invoices and they would not send a 6th one. I asked the Accounts Payable manager if he had any invoices from either of these companies and he did not. She called again that day and the next day. When [redacted] called her back, he told her that he did not order anything that he remembers, nor did he receive anything from them but he would look when he was in the office next time. When he looked in the office, he did find 5 of the safety bulletins - March 6, April 3, April 17, May 6 and July 2, which he had not opened because he did not order anything from Progressive Business Publications. When I opened the envelopes there were no invoices or any indications that we were being charged for them. These safety bulletins have absolutely nothing to do with our company and give no helpful information at all for our company. [redacted] remembers speaking to someone when he was in the office, but he doesn't remember who or what the conversation was about. He knows he would not order a safety bulletin because he belongs to the NFPA and also has several free electronic safety newsletters sent to him on a weekly basis. [redacted] called back yesterday, August 27th and wanted to speak to me and very rudely wanted to know why I hadn't called her back. She stated that [redacted] said I would call back to discuss payment. I told her I could not authorize any payments without an invoice showing what the charges were for and an amount. A faxed invoice was sent stating that an order was placed for a 1 year subscription for 5 people totaling $295. [redacted] did not order anything. I called [redacted] back to discuss things she became very hostile and when I put her on hold to have her talk to the Office Manager, she hung up on us. When I called back she was rude and only wanted me to pay the bill. I called back and talked to [redacted], Manager, and she told me that we received 10 issues, which we did not and that she would lower the account to $122.90; however if I did not pay that she would process the claim and it could be anywhere from $500 to $700. [redacted] said that an email was sent to [redacted], which [redacted] has no email record of. We did not order these safety bulletins and are being charged and harassed by [redacted] for payment.Desired Settlement: Right Electric wants Progressive Business Publications and [redacted] to zero balance the account and to stop contacting us. No phone calls and no more useless safety bulletins.

Business

Response:

September 16, 2013

Dear [redacted]:

Thank you for your email of 9/16/13 regarding the above referenced complaint that you received on 8/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Safety Dir, placed an order on 1/29/13 for our Safety Compliance Alert publication. We were provided with a birth date of 3/4, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/16/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-other trial subscription had been accepted before and that was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications has sent a bill in the amount of $299.00 to our business for newsletter that we've never ordered.

They claim that their publications are no strings attached and 100% free. The way this business operates is unethical and hopefully

other businesses do not get scammed the way our company did. Upon research, it seems that Progressive Business Publications

is notorious for scamming vulnerable businesses with such exploitive tactics.Desired Settlement: To clear the balance of $299 and stop contacting our business.

Business

Response:

October 3, 2013

Dear [redacted]:

Thank you for your email of 10/2/13 regarding the above referenced complaint that you received on 9/30/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, a well as to encourage contact with us if there are any mistakes o changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 4/24/13 for our What's Working In Human Resources publication. We were provided with birth date information as 8/2, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on this account or mail returned as "undeliverable". If we had, we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/2/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I received a phone call from Progressive Business Publications offering a free 30 day trial for their newsletter. The sales person led me to believe that this was a onetime sample of their newsletter without any future commitment. They needed my email address to get the trial offer started.

Months later, I was contacted by the collection agency [redacted] that somehow had my birth date and insisted that we owed Progressive Business Publications for a year subscription. First of all, I find it very upsetting that they had access to my birth date as I do not recall giving this information to anyone at this organization. Second of all, my position as an Administrative Assistant does not permit me the authority to enter into any form of agreement or contract with an outside organization. When or company contacted the collection agency, [redacted], they had conveniently deleted the recording of the phone conversation I originally had with the initial sales agent. We had also asked for copies of any e-mail traffic between our organization and Progressive Business Publications, they no longer had that information either. In summary, Progressive Business Publications is unjustly attempting to hold our organization liable for an agreement to purchase a year’s subscription of their publication without any corroborating evidence to support their claim. In conclusion, we would like for Progressive Business Publications and [redacted] to “Cease and Desist” all future attempts to contact us or attempt to collect on an unauthorized bill, and put us on their “no call” list and make no further attempts to contact us in any fashion on a go forward basis.Desired Settlement: Cease and desist all efforts to contact for collections and/or payment of unauthorized purchase and delivery of publications.

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth. Please be advised that we do not have "access" to anyone's birth date, we simply ask and [redacted] gave us the information that day.

Regarding the specifics of this situation, please note that [redacted], Benefits Mgr, placed an order on 4/30/13 for our What's New In Benefits & Compensation publication and she provided us with a birth date of [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/21/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you

Review: This company has billed us for a service that was not asked for and not recieved. The female who answered did state she would cancel the order, but this is not anything that is approved or ordered.Desired Settlement: To remove ALL information-i.e-phone numbers, email addresses and physical address and listings of ANY and ALL names of this facility.

Business

Response:

December 27, 2013

Dear [redacted]:

Thank you for your email of 12/27/13 regarding the above referenced complaint that you received on 12/26/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Admissions Dir, placed an order on 11/5/13 for our Nonprofit Board Report (packet of 5 newsletter per month) publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 12/26/13 as they requested the same day they called us. There is no money due or owing on the account.

We initiated a request on 12/27/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and it was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: As a police chief, our police department received a sample "safety" newsletter from this publication business stating that they would be automatically sending us more issues and we would have to cancel or they would automatically bill us later. When I called customer service to tell them we were not interested in the publication beyond what was already sent as a free sample of it (and frankly, that went right in the trash) and to please remove us from their mailing address and any other lists of potential customers, a very aggressive salesperson stated that what they send are free and that they would send an email confirming such. I acknowledged that any email would be acknowledged as received, but only as free, as I had absolutely no authority to accept or cancel any type of publications for the City (municipal government) and that if they were going to send free sample publications, they better understand that it better stay free, as I was neither authorizing (or could authorize) receiving new, renewal or could cancel items. The sales representative stated that they understood this. So, imagine my surprise when we (police dfepartment, and in my name) receive an over $200 bill in the mail for such publications. I politely called and clearly reminded them of the conversation in which a negatively aggressive customer service representative stated, "too bad, a written sent back cancellation (for something I NEVER authorized to receive beyond free and clearly stated from the get go) would have been required and they were going to commence collection.' This is a completely fraudulent, unsolicited and 'bait and switch' type of company that sends to consumers unsolicited and unauthorized publications with the hopes that they can later 'send bills' for such unauthorized worthless products and it slip through an organization's billing system and get paid. This was never authorized and this company needs to be reported and disciplined for such consumer fraud practices.Desired Settlement: Also, an apology and to honor the original "no contact" request ever again. We do not acceot unsolicited products and services at this police department, We also do not have the authority to authorize such. This was made clear and, clearly, this company, either via a bad, fraudulent employee/salesperson, or the company itself, has misrepresented itself and is fraudulently billing for something we clearly told them we would not accept/pay for from the get go and told them, also clearly, do not send us anything, from the get go, that would imply or require $ now or ever in the future. We are not responsible for what we never authorized to receive beyond what anyone sends free (and at free will) to an agency/organization, esp. when told not to if it does cost $. Period.

Business

Response:

December 30, 2013

Dear [redacted]:

Thank you for your email of 12/30/13 regarding the above referenced complaint that you received on 12/6/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Chief, placed an order on 8/12/13 for our Supervisor's Safety Bulletin publication. We were provided with a birth date of [redacted], as well as an email address. Within 2 4 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by Chief [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/9/13, as requested and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 5-paid in full accounts and 2-other accounts accepted by Chief [redacted] (all information given to us matches the account in question); all were cancelled as we instructed without issue except this account.

We initiated a request on 12/9/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Although I appreciate the company stating that it has and will cease clearly wrongful solicitation, billing, and collection practices, I reject the statements that at anytime I personally ordered or authorized this publication.

This company purchases potential government agency and customer information databases that include detailed information about agency and customer contacts, including DOB and I adamantly reject that at anytime did I disclose or offer this information, especially as a Police Chief, to anyone, especially a vendor.

Further, in speaking with the City Clerk/Treasurer, I learned that in the past, vendors like this would send such "automatic" trial offers to City Hall, bypassing Department Heads, claiming that departments had ordered the publication, even though they had not, and the Clerk/Treasurer would assume authorized to pay until notified otherwise. At no time were any accounts authorized, and for when they state that I had authorized two of them in the past and cancelled, that only demonstrates that the City Clerk/Treasurer at those times had actually recognized suspicious, slip through the crack bypass/billing attempts and informed me to be able to send a cancellation for something that was never supposed to be sent in the first place.

This particular case is especially disturbing as phone call recording records clearly provide evidence of the aggressive salesperson attempting to offer the publication and me stating that we can only, as department heads, accept free material and nothing more, and that we do not have the authorization to approve OR cancel such and most certainly in this case, we were not interested in this as a paid publication.

So, I recognize and accept that there should be no billing and collection or future solicitations, but I reject their claim of any acceptance or approval of them sending the publication as a trial to be paid or approved or cancelled product at any time. I also express clear concern about them accessing and using confidential personal information from their purchased databases and not from me or any other City employee, as that clearly is a false claim and violation of privacy.

I appreciate the Revdex.com for their handling and protection of consumers in this matter.

Regards,

Police Chief [redacted]

Business

Response:

January 16, 2014

Dear [redacted]:

Regarding the above referenced rebuttal that you received we submit the following:

All the information we received to start a trial subscription for our publication was given to us by someone who identified himself as [redacted] on 8/12/13.

We cancelled the account on 12/9/13 as stated in our letter to **. [redacted] on 12/30/13.

We do not buy information databases that include detailed personal information such as DOB. We simply ask the person we are speaking with when making our offer.

Since all the facts remain the same and we have done everything that was requested, we feel this complaint has been resolved.

If you have any further questions, please feel free to contact us.

Thank you,