Progressive Business Publications

Review: This company ICR called stating that our company was going to be sent to collections for a safety newsletter from Progressive Publications they said we agreed to receive. We informed them that we did not request any such newsletter and they claimed that when they called I provided them with my dob which is the equivalence to providing a signature of approval. Never heard of that, however I do recall receiving a call from a company trying to get us to subscribe to their newsletter and I informed them that I was not interested and they requested my dob for quality control purposes in ensuring the calls were being made. They are now claiming we owe $299 if not we are going to be sent to collections.Desired Settlement: We wish that this company stops contacting us; stop scamming everyone out there; and remove the alleged debt they are trying to collect due to this scam.

Business

Response:

January 9, 2014

Dear [redacted]:

Thank you for your email of [redacted]/14 regarding the above referenced complaint that you received on 1/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Admin, placed an order on 6/7/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/9/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 2-trial subscriptions accepted by [redacted] that went to collections for nonpayment or cancellation. We have cancelled both of those accounts. Other accounts were cancelled as we instructed without issue.

We initiated a request on 1/9/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: On or before August 9, 2013 I was contacted by a sales person from Progressive Business Publications who was soliciting my company to sign up for their Supervisors Safety Bulletin. I said I was not interested many times and then ultimately agreed that they can send me literature referencing their product and that I would review it. The only reason I agreed to litature being sent was because I felt it was the only way to get the sales person off of the phone and to stop calling me. I am unsure how they got my contact info in the first place. I then received an email reguarding the product and deleted it as I was not interested. A day later I begin receiving at least 3 calls a day from the same sales person asking that I respond back to the email with my date of birth so they could send me the literature to review. At no point whatsoever did I agree to sign up for any free trial or anything of that nature. I feel I was bullied and harrassed by the sales person as they would not leave me alone until I said it was ok to send literature to review their product. Fast forward to February 2014 and I received a call from a collections agent saying my company owes $295 for their Supervisors Safety Bulletin subscription that I never knowingly agreed to. The invoice I recieved has my first name spelled wrong, my company name wrong (they are listing a company that is out of business but had the address prior to my company) and the address is not the address I work at but the address of a different branch that is a main hub of my company. I tried to resolve this with the collections agent, [redacted] of [redacted], and she stated she sees this all the time with places like Progressive Business Publications and that she had seen it with them before. She said she could not help me and that the $295 was going to to collections against my company in my name and ultimately lawyers would be coming after me. I then called Progressive Business Publications customer service to try and resolve this issue but the woman I spoke to was very rude, unhelpful, and actually yelled at me that I provided her company with wrong information in the beginning. When I said it was a company that was out of business she did an internet search and said she still found the company. I tried to explain that it was no longer in business but she did not believe me. I asked to be removed and that the debt be cleared and the woman kept yelling at me rudely saying that I agreed to the publication and that I provided them with false information so I am liable. I asked for her name and her supervisors name and she would not tell me and then she abruptly hung on me. I then called back and waited on hold for 45 minutes before I hung up because no one was answering. It is my belief that they saw the number on the called ID and would not pick up. I notified my company president of this matter and he directed me towards the Revdex.com and to notify all 3 credit bureau agencies of this matter. I am looking to have this balance owed dropped as I NEVER truly agreed to purchase anything and feel I was bullied by a sales person to furnish personal information when I thought it was just agreeing to preliminary information about the product. The fact that the address and company name are wrong and different from the branch I actually work at shows me they just did a simple internet search and prefilled the information against my behalf. To me this is a classic bully tactic used by high pressure telemarketing types of business. Not to mention the customer service was rude, abrupt and unhelpful when I tried to resolve the issue myself.Desired Settlement: All I ask is that the $295 balance owed in my company's name and my own be removed from collections and erased from their system for the reasons listed above.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 2/14/14 regarding the above referenced complaint that you received 2/27/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Branch Mgr., placed an order on 7/12/13 for our Supervisors Safety Bulletin Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer in writing that was discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.

Thus goods that were ordered by **. [redacted] were sent. Our computer records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation

on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.

We received a call from **. [redacted] on 2/14/14 at which time he stated that he verified the information in the account, the mailing address and company name, with our representative when placing the trial subscription. He also stated he gave our representative his date of birth when asked during that same call.

**. [redacted] was then referred back to the collection agency.

As a courtesy we contacted the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

Our telephone contact center is staffed by Customer Service representatives 9:00am-5:00pm EST Monday-Friday. We, also have a 24 hour/7 days a week voice mail system. No call or voicemail was received from **. [redacted] on or after the initial call on 2/14/2014.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a

week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: This is a complaint that we have been billed for products we never ordered and did not want, we believe we have never received the product. We have been fighting Progressive/[redacted] for months over the company’s billing practices. From what I have read our business is one of many.Desired Settlement: We would like this resolved in a manner that we do not owe anything to Progressive Business Publications or [redacted].

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 3/4/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 7/26/13 for our Keep Op To Date On Payroll publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to her [redacted], AL [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/5/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before (all sent to the same P.O. Box) and those accounts were cancelled as we instructed without issue except this account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: We received an invoice Jan. 6, 2014 stating 3rd notice owing $299.00 for 6 newsletters we did not receive nor did we order. This was the first invoice our company received from Progressive Business Publications not the 3rd we had never heard of them. We did not receive any newsletters prior to invoice. They now have put this in collections after sending only one invoice no newsletter. We now are receiving calls from a collection company called [redacted]). We told [redacted] we did not ordered anything from this company or receive any newsletters they stated we had to pay $299.00. The collection agency said they have my name and birth date. I stated that this information was easily obtained on the internet and that I did not order anything from this company nor had I ever heard of them. I said for them to please submitt proof that I had ordered this and I would pay the invoice. They could not do that.The invoice was addressed to [redacted], LLC , it should of been [redacted], Inc. and had the incorrect suite number and my company title was incorrect. They asked for the president of my company's name I told them they should be able to obtain that information on their own since they were able to obtain my birth date with out me providing it. They then called back again asking for the presidents name and again stating we needed to pay this debt. I did some research myself and found out that Progressive Business Publications has many, many complaints against them for trying to get businesses to pay for a newsletter they have not received nor ever ordered. I also found many complaints on [redacted] for trying to collect on debts for a newsletter subscription not ordered. We did ask that they provide proof that this was ordered by our company and we would be happy to settle. They could not provide any proof other than they had my birth date.Desired Settlement: I would like Progressive Business Publications and [redacted] stop contacting our office for a debt we do not owe. On behalf of the [redacted], Inc. we appreciate your help.

Sincerely, [redacted]

Business

Response:

April 24, 2014?Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/16/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person's birth date. Please be advised that we never use the "internet" or any other source to get the information we require to start a trial subscription, we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that **. [redacted] placed an order on 9/19/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

Review: We received a collection call on behalf of this company today. It named me and my employer as liable for a bill for their publications. First, I am not authorized to make purchases on behalf of the company. More important, the publications that they state I authorized were never received. The collection agency said I was sent the invoice in November 2013 and that was never received in the office either. The owner of the company called the collection agency and said she was disputing the claim. The collection agency stated they were reporting us to the collection agencies then. We cannot even dispute the claim. The collection agency is [redacted] and has many complaints against them regarding this issue.Desired Settlement: I want to no longer be contacted by either company and the "invoice" be voided since there was no agreement between the company I work for and this publication company. Also, the collection agency needs to stop contacting us. Nothing is to be reported to the credit bureau and if there is action taken against both these companies.

Business

Response:

May 29, 2014Dear [redacted]:Thank you for your email of 5/23/14 regarding the above referenced agency complaint that you received on 5/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our pri[redacted] method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Biller-CPC, placed an order on 9/30/13 for our Pri[redacted] Care Coding & Reimbursement publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I never received any invoice, newsletter or publications from this business. I am not authorized to purchase any products from my employer and therefore would never agree to any purchase. I belong to other reputable billing organizations and do not need anymore of this information. Also, I have not worked at this location in over 4 years and I would have the information sent to my work location. There has been no mailed or packages received at that location addressed to me or from that organization. I can show on my computer that I sent out invoices and product but it doesn't mean it happened. This is a scam and I am not paying for something that was never received. The company said the purchase could be cancelled by returning the invoice with CANCEL written on it but that is impossible to do when no invoice is mailed.

Regards,

Business

Response:

June 16, 2014Dear [redacted]:Regarding the above referenced rebuttal that you received, we submit the following:All the information we received to start a trial subscription for our publication was given to us by someone who identified herself as [redacted] on 9/30/13.We cancelled the account on 5/23/14 as stated in our letter to [redacted] on 5/29/14.Please be advised we would have gladly cancelled the account if [redacted] had called us when she received the first invoice in October 2013. It is simply part of our liberal free trial subscription policy and is clearly stated in the confirmation we sent to her via email.We have done everything that was requested and feel this complaint has been resolved.Thank you.Cordially,

Review: The office had received a call from [redacted]. a debt collection company on 08-22-2014. The rep had stated that I owed $240.00 on subscriptions to Progressive Business Publication. I went ahead and spoke with Cindy in the customer service department that I had never ordered or receive anything from them what so ever. She gave me an incorrect date of birth that was not mine. She had apologized and stated that she will take care of it to disregard the bill. I had requested a reference number for this conversation #[redacted]Desired Settlement: I would like you if possible to investigate this situation if possible so this would not be repeated again

Thank You

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/26/14 regarding the above referenced agency complaint that you received on 8/25/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office Mgr/Billing, placed an order on 12/6/13 for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked Cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer System sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/22/14 as she requested the same day she called us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on 8/27/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: The company telephoned our organization and I took the phone call. During the phone call I was asked if I would like to subscribe to a newsletter - I replied that I did not have the authorization to make that decision and that we were not interested in receiving the newsletter.

Several weeks/months later I received a phone call saying that our organization was being sent to an international collection agency for a newsletter subscription. I told them I did not order any subscription and referred them to my supervisor, our Executive Director. She restated that at no time did we order any newsletter and furthermore at not time had we received any invoice. The company then faxed over an invoice that has an account number, invoice number, today's date (5-21-3013), and a balance due of $195.50. No where does it list when the order was placed or for how long the subscription was for.

We are not going to pay this invoice as we did not order this subscription. There should not be an amount due.Desired Settlement: Our desired outcome is to take us out of any system that shows we ordered a subscription and to $0.00 (zero out) any balance. Additionally there should not be anything going to any credit agency. Also to take us off any and all telephone call lists.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution for this particular complaint is satisfactory with this caveot: we have researched our records and they do not match what this company is stating as the sequencing of events with regard to sending us their newsletter. We stand by our original complaint which states we began receiving these newsletters, requested them to end, and then were billed for the total amount of $195 and then sent to collections. This company is doing a fraudulent business and we request they be investigated as a company in addition to this complaint of ours. We have read several other complaints by others that are very similar in nature to our complaint - so, this is happening frequently to many others.

We do appreciate the great assistance you have been to have this account cleared and the collections to be eliminated.

Regards,

Review: We have received multiple copies of newsletters/info packets from Progressive Business Publications. When we received the first one and an invoice I called and notified them that we did not order this product nor did we want it as it is useless to us. We continued to receive calls and billings from them after initially canceling their product. Each time we told them we did not want it and did not order it. All mailings were canceled and returned to them. Today I received a phone call from collections stating that we needed to pay today to avoid further legal action. They also stated that we had been notified by Progressive Business Publications through email that they were forwarding our information to collections. We have not received anything from them in months which is why I thought they finally processed our cancellation. This company uses tactics that are unethical to get information about personnel and the company and then use it later against them as confirmation that they want their product. We will not pay this bill or ever recommend this company.Desired Settlement: They need to adjust the bills sent and take us out of collection.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A representative of this company contacted me by phone. I was told that they would be sending me a desk top encyclopedia of employment law free of charge. It was mine to keep, and there no obligations to purchase anything. I was told that they would send me advertisements of their legal newsletter, but I was under no obligation to buy them and the desk top legal reference was mine regardless.Desired Settlement: Stop sending me inoices for services I did not request or order.

Review: I took a 30 day trial subscription on "Keep Up To Date On Payroll". I faxed back an invoice with "cancel" on the invoice on 8/15/13, I called and canceled the subscription on 9/12/13, I went on line and canceled the subscription and I still keep getting invoices and copies of the subscription. I receive another invoice toady date 10/03/13 saying they were going to add service charges.Desired Settlement: Just want the subscription canceled and stop sending my copies of the "Keep Up To Date On Payroll"

Business

Response:

October 17 2013

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/11/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 6/28/13 for our Keep Up To Date On Payroll publication. We were provided with birth date information as [redacted], as well as an email address.

Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/11/13 as they requested; we do not show any other requests to cancel, if we had that would have been done immediately. There is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The Company did cancel the subscription but only after I put in a complaint. I find it interesting that they show no record of me trying to cancel the subscription since I followed all of their suggestions - write cancel on the invoice, by e-mail, by phone and on their website.

Regards,

Review: Received phone call asking that I obtain free subscription to newsletter. As soon as I received the first one, I wrote CANCEL on it and sent it back. There was a bill for $230.00. Soon thereafter (all in 2013) I started to receive more bills, along with the newsletter. Each time, I wrote CANCEL on the bill and mailed it back. The new bills now said $299.00. There is no phone number on the bill so I cannot call them. I have no intention of paying them for something I did not want, and repeatedly sent cancellation notices for. I certainly understand whiy they have received 1624 complaints for billing issues. I hope you can help me resolve this issue to my satisfaction. Thank you.Desired Settlement: For them to stop sending me the newsletters, and stop attempting to collect that I do not owe.

Business

Response:

November 29, 2013

Dear [redacted]:

Thank you for your email of 11/27/13 regarding the above referenced complaint that you received on 11/27/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 8/7/13 for our CFO & Controller's Alert publication ($299). We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/27/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before by **. [redacted] (all information given matches the account in question) and those accounts were cancelled as we instructed without issue.

The first account he mentions was a "promotional" piece and it was sent on 7/1/13. It was entitled Keep Up To Date On Payroll. This type of promotional mailing expires of its own volition and there is never any money due. We do send a Continuation letter that clearly states "This is not a bill" and the account was cancelled on 8/19/13. This was the $230.00 figure he mentioned in his complaint. There were two different accounts with two different amounts. There is no money due on either account now.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I don't agree with the statements made with the company as it relates to the issue of acceptance of one free offer which was cancelled and the one which was not. This is blatantly false. I do however, accept their cancellation of the amount due and promise not to call you to intervene if I am ever stupid enough to do business with them in the future. Merry Christmas.

Regards,

Review: In the spring, a salesperson contacted me offering me a newsletter subscription. I said sure, send it so I could get the person off the phone and back to work. I received one or two newsletters which were not very good or helpful December 5 I receive a phone call from a collection agency threatening to turn my employer over to collection because I hadn't paid the $240 subscription invoice. I think I received 2 newsletters. I do not remember an invoice, but I may have received one. I cannot believe that they would threaten to turn it over to collection when they could just stop the subscription.Desired Settlement: I paid the $240 subscription. I would like to cancel the subscription and be refunded for the remainder of the subscription. I am willing to pay for any issues from April-December.

Business

Response:

December 9, 2013

Dear [redacted]:

Thank you for your email of 12/9/13 regarding the above referenced complaint that you received on 12/7/13. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such [redacted]s, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.

Regarding the specifics of this situation, please note that [redacted], Secty, placed an order on 4/9/13 for our Foundation & Corporate Funding Advantage publication. She provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 12/9/13 and they advised us that they have received payment in full ($240.00) for the subscription on 12/6/13. They have marked this account "Settled Satisfactorily". They have reinstated the account so that she will receive the remaining newsletters of the 1-year subscription. A "do not renew" will be placed on the account once it expires. Then there will be no further issues, invoices or renewals sent. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency has been paid there can be no refunds made.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts and others cancelled as we instructed without issue except this account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in the newsletter. It contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company has been billing us for a book that we did not order and did not receive. They have sent repeated invoices and made phone calls threatening to send our company to a collection agency. We have disputed their invoices by letter on multiple occasions and have received no response other than an email stating that they have processed our request to cancel the subscription on May 29, 2014 and continued monthly billings for the book in June, July and August.Desired Settlement: We would like our account to be cleared of the charges and collection activities against our company to cease.

Business

Response:

September 4, 2014Dear [redacted]:Thank you for your email of 8/29/14 regarding the above referenced agency complaint that you received on 8/28/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing, address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office Mgr., placed an order on 1/28/14 for our Deskbook Encyclopedia of Employment Law book and its companion newsletter and she provided us with an email address at that time. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked canceliation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. Further, our computers do not show ever receiving any calls from this company as Ms Scott states in the complaint.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/29/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 1–paid in full account while others were cancelled as we instructed without issue except this account. The book was never returned because they state they never received it, but they did receive the newsletters which went to the exact same address. We found they did cancel the newsletter on 5/28/14 but not the book portion of the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the collection letters and phone calls for payment or return of merchandise we did not receive will finally cease. The Director of Subscriber Services continues to express an unrealistic expectation that somehow we should have been able to write cancel on their invoice and return their book that we never received in the first place. Additionally, they have not offered to provide any proof of delivery or proof of ordering these products. After the first letter we sent to Progressive Business Publications protesting two invoices, one for a book and one for a newsletter subscription, we received a response stating our order was cancelled and we should keep the newsletters already received with their compliments. After our second letter protesting receipt of another invoice for the book, we received no response except for a collection letter. After a third letter and filing a complaint with the Revdex.com, we received a response stating the invoice was cancelled even before they could have received our letter. We only hope that is the end of it. Thank you kindly for your assistance on our behalf.

Regards, [redacted]

Business Manager

Resource Concepts, Inc.

Review: We have received free pamphlets/publications for a few months, followed by invitation to subscribe. Invitation states it is not a bill, just an invitation and if they do not receive our answer, publications will discontinue after free trial period. Now, we are receiving Past Due notices for a service we have never subscribed, nor have ever returned any response or agreement. We have tried calling the 800 number but it keeps forwarding to automated responses.Desired Settlement: We wish to received a letter from the company stating there is not amount due, there is no active account or contract and we owe nothing, so we can present this proof to our Accounting Department, which are very upset with us (HR Department) because they believe we might have subscribed to this without proper authorization. The alleged (and false accounts) are: [redacted] - and [redacted] - .

Business

Response:

September 25, 2014Dear [redacted]:Thank you for your email of 9/24/14 regarding the above referenced complaint that you received on 9/23/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], HR Mgr / Pay, placed an order on 6/18/14 for our What’s Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.As a courtesy we cancelled this account on 9/24/14 as requested. There is no money due or owing on the account.We feel that [redacted] is confusing the “free trial” that we sent to her on 8/11/14 for our Keep Up To Date On Payroll. What were sent were conversion notices which we send that clearly state "This Is Not A Bill” hoping that she liked our product and would like to change to an annual subscription. We cancelled this account on 9/24/14, also. There are no monies due or owing on either account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different ``no risk” subsriptions had been accepted before and were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business publications claims we ordered something we did not order. They are claiming someone who is no longer with the company and would not have had the authority to place the order even when they were here ordred it. There was never a PO issued for anythingDesired Settlement: The have sent us to collections and we would like this to be cleared

Business

Response:

See Attachement:

Review: This company contacted me by phone offering a product that they assured me was free of charge. I have since been receiving invoices for the product and was never informed that charges would be issued. I have ignored all requests for payment under the assumption that the invoices were bogus. Recently I was contacted by a collection company hired by Progressive Business Publications alleging that we are required to submit payment to avoid legal action.

When Progressive initially contacted me they informed me that the call would be recorded for quality control purposes, but I now know that they also record the conversations as proof that I agreed to accept their services. I was not clearly told in that initial communication that I would be subscribing to a service that is not free and that I would need to cancel within a certain amount of time in order for the fees to be waived. I feel that this is an example of sleazy business practices, and I refuse to pay for a product for which I never agreed to pay for in the first place.Desired Settlement: I would like the Revdex.com to resolve our outstanding bill with this company on our behalf. They allege we owe them $299 for a one year subscription to their service, and both myself and my superiors at my workplace will not be sending payment to a company that makes a habit of tricking consumers into ordering a product that they thought was free and then billing them later for it.

Business

Response:

See Attachment:

Review: I was contacted by telephone by Progressive Business Publications. They wanted to send me free copies of ENVIRONMENTAL COMPLIANCE ALERT. I did not receive any hard copies of their publication but did receive email copies that went to spam. I later began receiving invoices for $399.00 for these publications. I never authorized these publications and do not want to pay for this. They also turned me over to a collection agency and had them call me and try to collect. I think their practices are unethical and I need your help. I have seen hundreds of blogs on the internet with similar complaints. I need your help to get them to stop bothering me at work with phone calls and to discontinue sending invoices to me. I also don't want them to damage my companies credit by turning us over to their collections agent which I understand is not a legitimate business.Desired Settlement: I would like for them to stop contacting me and trying to collect for a service I did not want or order. I do not want them to contact other people in my company. I want them to remove me from their collection company. I am afraid they will try to damage my company's credit.

Business

Response:

See Attachment:

Review: I just recently received a letter from Progressive Business Publications saying that I owe them for publication that they have been sending me. I didn't order the publications and now they are sending me to a collection agency. I have not spoken with or had any contact with this company asking for the product but yet I owe them a hefty sum.Desired Settlement: I would like this debt to go away and progressive publications and the collection agency to stop contacting me. I would like this cleared up because I didn't order any of their publications.

Business

Response:

See Attachment:

Review: I received a call from [redacted] on July 12th from the [redacted]. She stated that I have an outstanding bill with Progressive Business Publications. She said that once I received the complimentary newletter I was supposed to read it over and check the do not bill box. I actually thru it away thinking it was junk mail.

She stated that I gave my date of birth out, which I DO NOT do, so they must of found my birthdate another way.

She got me nervous stating that if I didn't pay the outstanding amount of $195.50 that I was going to have my companies credit be tarnished because of this unpaid bill. I almost did at first and then said, I need back up documentation, and talk to our legal department. I also stated again that I had never ordered the newsletter from them...

I goggled them and I saw an article from St. Louis Revdex.com.org dated July 18, 2012 sating the following: Revdex.com Alert: Firms Say Progress Business Publications Charged Them For Unwanted Newsletters and saw the list of complaints/stories that matched my experience.Desired Settlement: I want them to cease and desist these collection tactics towards this false debt.

Business

Response:

See Attachment:

Review: I am being billed for a publication I did not order.

I have previously contacted this company, and was told the order was cancelled with no amount due.

I am still being billed.Desired Settlement: Cancel the order. Note on account that I never ordered the product. Send me a notification that there is order outstanding and no payment is due.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], E&S Mgr, placed an order on 5/2/13 for our Supervisor's Safety Bulletin publication. We were provided with birth date information as 6/7, as well as an email address.

Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 7/26/13 as he requested. There is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you