Progressive Business Publications

Review: We were told that we have been turned over to a collections company. Our school is being billed for products that we did not authorize nor did we recieve. We only purschase materials with purchase orders and need at least two signatures for the purchase to be processed. I asked for a signed document and they hung up on me. The person that they say they talked to and got his birthdate does not know anything about this.Desired Settlement: Take this so called order off their books.

Business

Response:

August 21, 2014Dear [redacted]:Thank you for your email of 8/20/14 regarding the above referenced agency complaint that you received on 8/14/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 1/22/14 for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter. He provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/20/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: Several months ago I signed up for a trial month of Safety Compliance Alert issues - It ended up being something that I was not interested in so I called prior to the month expiration and cancelled the trial and service. This dates back to March 2014 time frame. In April I called back to complain that I am still recieving daily emails on Safety topics however if I click anywhere in the email it just takes me to a billing page where they are asking me to join for $299 - I asked them then to remove me from their system as I was not interested.

Since March, I have honestly lost track of how many calls I have made not to mention how many people I have personally talked to - each time I was told they would remove me from the system - next call, oh well they only removed you from this or that so I will remove you from here, and so on - needless to say, I am still having the same issue - one of the representatives even had me forward her the emails that I had been getting in attempt to fix the problem. I'm sure she was only looking for one but I have been sending them every time I get one in hopes that she too would be just as annoyed and help get the problem resolved faster. No luck, nearly 2 weeks ago now, I once again called them asking for a supervisor as I am fed up and want my information 100% removed from their system to resolve this issue or I would be contacting Revdex.com - I never did get a supervisor but was put back in touch with a previous customer service rep who just once again told me she has been incontact with her supervisor and the IT department and would call me back as soon as she hears from them - I still have no response and am still recieving daily emails from them.Desired Settlement: stop contacting me

Business

Response:

November 6, 2014Dear [redacted]:We received your email of 11/6/14 and we researched this complaint and we found that this account was, indeed, cancelled as requested on 1/28/14.We found that she was only receiving "email updates".Further, we are suppressing the name, address and telephone number from our computers. This action takes approximately 30-days to complete. In business we hesitate to say she will never receive another mailing, if any company information changes our computers may not recognize it and something may go out, if that should happen simply call us and we will remove that version, too. We have done everything that was requested and feel thiscomplaint has been resolved. Please let this response reflect in your files. Thank you.Cordially,Sylvia *. N[redacted]Dir . Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted].

Although I find it interesting that I had to go this route to actually get my information removed, their so called "email updates" that were being sent every single day for months on end have finally ceased and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Our company receives a lot of flyers/brochures in the mail on a daily basis by people/companies trying to get us to buy their products or magazines. We received a couple flyers by Progressive Business Publications and they were tossed out just like any other soliciting mail would have been. Today I received an invoice via U.S. Postal Service that states it's are 3rd notice and to pay before service charges are applied. First off, we never ordered any type of publication from these people, secondly, I contacted our sales dept and asked our salesman [redacted] if he ordered anything because they are stating that he did and that they know his birthdate. He stated he doesn't know how they got his d.o.b. because he would never give personal information out to an unknown company plus he never ordered anything from them; which would make sense since he does not have the authority to order anything without the okay of our Manager. They are claiming we owe them $255.60, and we do not because WE NEVER ORDERED ANYTHING FROM THEM!Desired Settlement: We do not want this company sending us anything or contacting us in any way. Plus we want this bogus invoice (invoice# [redacted] to be cleared off of their books and stop harassing us and other people for payment on stuff that was never ordered to begin with!

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But be aware that a lot of what was said in their response was complete flat out lies. And I also attached a copy of one of their issues that was sent. If you can't spot their contact info it's because they put it in extreme fine print at the very bottom purposly so people don't see it right away or assume it's not listed. Very shady company that does nothing but scam other companies. I also found out our sales department did send back one of there issues with, "we are not interested, please take us off your list." yet they still continued to send stuff that nobody ever signed up for.

Regards,

Review: We received a phone call on 3/27/2013 from [redacted]. stating that we had been turned over for collections for non-payment of an invoice from Progressive Business Publications for a subscription to Administrative Professional Update. This is a subscription that no one in our organization had ordered and we have not received one issue. The collection agency stated that the owner of the company placed the order. I asked for proof that he placed the order and was told that he gave a 4 digit code to authorize the purchase. I asked for the 4 digit code, which was the owners birthdate. The owner never ordered this subscription and we have to this date never received the subscription or a bill.Desired Settlement: To have Progressive Business Publications notify [redacted] that this is not an outstanding debt and remove the balance from our account.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since filing the complaint, I have spoke with a representative of the organization and they have settled the account.

Regards,

Review: Received a call from "[redacted]" claiming to be a collections dept calling on behalf of "Progressive Business Publications." The caller claimed that they required payment today to avoid my company being sent to collections for unpaid invoices for a newsletter from Progressive Business Publications. They claimed I'd ordered the newsletter over a year ago and they had "phone records to prove it." I did not order anything. When they called again, I told them "I did not order anything and I will not pay anything." They claimed I'd "changed my story" and hung up. They tried to bully me into paying a fradulent charge by claiming they had phone records of me and citing my birth date as confirmation of the transaction. I did not agree to receive any publication and I did not receive any invoices (as they claimed) for these publications.Desired Settlement: Removal of my company from any mailing or call list for this company or their "collections" branch.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Whan called by the sales rep for Progressive Business Publications, the rep asked if we would be interested in receiving their productI explained that we were not interested and that we did not want their productShe proceeded and would not take "NO" for an answerWe have responded that we are not interested in the product, nor do we want their product or serviceWe have received several invoices, and never received any productWe are currently attempting to dispute the invoices and have retained council.Desired Settlement: If an organiaztion wants to be reputable, they should at least honor their potential cutomers wishesContinued harassment does not fair well to gain customersExcellent customer service should be a companies number one priority that will be the leading edge in competition with like companiesVoid the invoice, reverse the charges, and don't ever contact our company or any of their affiliates again
Business
Response:
See Attachment:
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
I accept that they have cancelled our subscription, however their business billing practices seems sketchyCase in point:
I never received the "initial invoice." It was not until the "2nd Notice" that I received this invoice (dated 07/18/2013)Additionally, the email address that they have on file for me is incorrect as noted in the "2nd Notice." Moreover, we only started receiving their product as of 08/06/when their invoice indicates that they had mailed out issues and that we have had access to KeepUpToDateonPayroll.com for weeksAs of this email, I have received a second newsletter, and have never had access to their website until access information was noted again (which I have not accessed, nor do I want to access) on the "2nd Invoice." We are a small office of employees, I highly doubt my mail has been lost or given to someone else

Review: At my workplace, this company solicited me to sign up for a newsletter which I didn't want. I told them repeatedly that I didn't want it. The salesperson was relentless, and badgered me. If I accepted a free trial, it was to get them to leave me alone. We have no need of the newsletter and had no interest in having it on a subscription basis. Now they're billing my company for $195.50 for newsletters that I never ordered, do not want, and have no need for. They're not only billing us, but have turned us over to a credit agency which is now calling us. The "credit agency" is [redacted]. located in [redacted], NY. Their # is [redacted] As I've discovered, this is a scam they're famous for, and we got caught up in it. They are saying the fact that they have my birthdate means I authorized payment, which I did not.Desired Settlement: Cancel the invoice and charges and if they're sending newsletters, stop. I want them to stop calling us about the invoice, to withdraw their request for payment, to clear our record with any credit (or other) agency they have involved in this, and to stop contacting our company regarding this or any future transactions.

Business

Response:

See Attachment:

Review: I received a call from [redacted] from the [redacted] stating that I owe $240 since Feb 2013 for five months of "Foundation and Corporate Funding Advantage" publications from Progressive Business Publication. Accoridng to [redacted], the approval was made via my work telephone using my date of birth as an authorization for the order. She said there's a telephone call recorded and that I have authorized the publication order by providing my date of birth. She also stated that I definitely received these publications because it was never returned to the sender. I tried to explained to her that I did not make any of this order and I never received any publications at the address where she states I am receiving. I did not sign for any authorization for any publication order with Progressive Business Publications. She insists on asking for my Accounts Payable contact information or else she will contact my boss and superiors to explain to them that I have ordered these publications withour paying. When I asked for invoices to show the past due invoices, she said that I have received them and to check with the address where the publications were mailed. She cannot produce any invoices. She continued to harass me of my COF information, my boss and superiors informations and I eventually gave in and provided my credit card information so she can get off my phone. I did report this incident to my credit card company and has terminated that specific card that was provided to [redacted].Desired Settlement: Do not harass myself nor any staff members in my company.

Business

Response:

October 31, 2013

Dear Ms Butts:

We received your email dated 10/30/13, regarding the above reference complainant that you received on 10/23/13.

In order to respond to the complaint we require further information:

1. What is the name of the person who is receiving the publication? We can find nothing under complainant's

name.

2. Did they receive an invoice? If so, what is the Account number and name of the publication?

If you can obtain that information, please send it to us and we will respond to the complaint immediately.

Thank you very much for any assistance you may provide.

Consumer

Response:

Review: On July 10th 2013 I received a call from collection agency named [redacted]. Collecting a balance on behave of Progressive Business Publication for the amount of $198.00. They stated that I agree to receive a monthly newsletter for our office. First and for most I dont remember speaking to anyone from that company and if I did, I wouldn't make such decision without the physicians consent. We never received an invoice nor a newletter from this company. Is amazing how some companies take advantage of people, they probably called at the most busy time of the day and forgot to mentioned that their was a fee...This is unacceptableDesired Settlement: I will like Progressive Business Publication to take full responsibility for this invoice and I will also like for [redacted] to stop collecting a payment of a servive that was never rendered.

Business

Response:

See Attachment:

Review: Progressive Business Publication kept sending invoices for the service we did not ask for. They even sent the case to [redacted] to ruin our business credibility.Desired Settlement: Restore [redacted] company credit and stop contacting with [redacted]

Business

Response:

See Attachment:

Review: The company is claiming that I purchased a subscription and tried to collect $299 from me. When I refused they are now trying to collect the money from my place of employment.

They are harassing me and now my employer, [redacted]Desired Settlement: Stop contacting me and my place of employment

Business

Response:

May 29, 2014Dear [redacted] :We received your email dated /23/14, regarding the above reference complainant.In order to respond to the complaint we require further information :1. What is the name of the person who is receiving the publication? We can find nothing under complainants2. Did they receive an invoice? If so, what is the Account number and name of the publication?If you can obtain that information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide.

Review: This company is attempting to collect for Progressive Business Publications for a subscription. We have not authorized any such purchase from this company.Desired Settlement: Please remove our company name from records and stop contacting us.

Business

Response:

April 24, 2014Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Project Mgr., placed an order on 9/18/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-trial subscriptions had been accepted before; l-account was cancelled as we instructed without issue .We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've received a phone call from [redacted] that a bill went to collection for $240 for a newsletter that I have been receiving that I did not cancel. They had the month and day of my birth and my work email address and said that they have sent 15 pieces of mail. I have not received a bill from them and I would not have signed up for something that I had to cancel in order to not be billed further for.Desired Settlement: I want the collection issue dropped and never to be contacted by [redacted] or Progressive Business Publications

Business

Response:

October 31, 2013

Dear [redacted]:

Thank you for your email of 10/30/13 regarding the above referenced complaint that you received on 10/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Asst Dir, placed an order on 2/11/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/31/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and that account was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you

Review: Progressive Business Publications continues to bill us for a service we did not purchase.

We have asked them to stop sending us bills and to please stop contacting us.

They continue to do both. We have not filed any legal complaints towards this business.Desired Settlement: Please stop contacting our business and please stop sending us bills

Business

Response:

October 18, 2013

Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/28/13 regarding the above referenced complaint that you received on 10/25/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Dir Risk/Qual Mgmt, placed an order on 7/17/13 for our Supervisor's Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/30/13 when we received their cancellation request via the mail. There is no

money due or owing on the account.

We initiated a request on 10/28/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications is billing [redacted], LLC for a publication we did not request or auhorize. In addition, we never received the publications they are billing us for.Desired Settlement: Stop billing us for something we did not ask for or receive.

Business

Response:

April 24, 2014Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Payroll Spec., placed an order on 8/21/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and they are aware of our cancellation policy. We found that they have accepted many, many trial subscriptions from us before; 7-paid accounts and others cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.

Review: I received a phone call from a representative from Progressive Business Publications on 06/24/13. Today, 10/16/13, I have now received an invoice for $299, which was completely unexpected. During the initial call, the representative talked about information regarding OSHA policies and if I would be interested in purchasing their products/services. I indicated that I am not a representative of our corporate office and that I am simply the manager of one of their facilities. The representative asked if I could suggest buying any products/services to the corporate office and I said that I could. He said I would be receiving a newsletter. At no time did I agree to purchasing a product/service, yet I still received a $299 invoice.Desired Settlement: Billing Adjustment/stop contacting me. I want any/all contact to cease and no charges against me. This company is obviously a fraud and offers no real product/service that anyone would pay for. This business has an "F" rating through the Revdex.com and has a complaint filed every few days. Waste of time/resources.

Business

Response:

October 17, 2013

Dear [redacted]:

Thank you for your email of 10/17/13 regarding the above referenced complaint that you received on 10/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Center Mgr, placed an order on 6/24/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/17/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company has attempted to falsely bill my company for publications not ordered twice (2012 and 2014). I have sent correspondence requesting indicating we did not order materials and wish to be removed from their mailing list and telephone list. However, they somehow managed to find another employee to attached to an order and both times sent our company to collections.Desired Settlement: Please have this company removed all information from their contact list as it pertains to our company and refrain from contacting us in any form. In addition, we request they notify their collection agency of the erroneous orders so they can stop collection attempts.

Business

Response:

October 30, 2014Dear [redacted]:Thank you for your email of 10/30/14 regarding the above referenced agency complaint that you received on 10/29/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 2/24/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this Company has done business with us in the past and is aware of Our cancellation policy. We found many "risk free” subscriptions had been accepted before. We found that the mailing address matches all other accounts accepted and the email address matches the one [redacted] gave us for another risk free subscription in 2/11. Other accounts were cancelled as we instructed.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place \repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.We are enclosing a "Postage Paid" label so that [redacted] may return the book at her convenience.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: This company has harassed our business saying that we ordered their publication and never paid for it. We have never heard of it and no one from our company authorized this company to send us their publication. We finally ended up paying the $299 because they have harassed us so badly that we just wanted it to go away. We paid the bill Aug 27, 2013 ( which was for 24 publications) and now they are sending me letters that my renewal is past due and I know owe them $299 again.Desired Settlement: I would like a refund and for them to leave us alone. We are trying to run a business, but it makes it very difficult when they call constantly bothering our employees.

Business

Response:

October 10, 2013

Dear [redacted]:

Thank you for your email of 10/10/13 regarding the above referenced complaint that you received on 10/9/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], A/P Mgr, placed an order on 8/28/12 for our Keep Up To Date On Accounts Payable publication. We were provided with a birth date of 6/23, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/10/13 and they advised us that they did receive payment ($299) on 9/5/13. They have marked the account "Settled Satisfactorily" and have reinstated the account so that **. [redacted] will get the remaining issues of the 1-year subscription. A "Do Not Renew" notice was placed on the account so that once it expires there will be no further issues, invoices or renewal notices sent.

There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. There can be no refunds made on this account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process once the account expires. In business we hesitate to say the company will never receive another mailing from us. If any company Information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We received an 'overdue' invoice for $240 for a publication that we never ordered and, to the best of our knowledge, have never received. I tried to call the company, but cannot speak with a human.

I looked up the company in question and it appears to have an 'F' rating from the Revdex.com for business practices such as this.Desired Settlement: To have them stop contacting us (and stop trying to scam other institutions)

Business

Response:

See Attachment:

Review: Company has repeatedly invoiced the Northern Tier Library for a publication that was never ordered or received called Foundation and Corporate Funding Advantage. They have sent us 5 notices with threat of using a collection agency. The publication was never ordered of authorized.Desired Settlement: Please discontinue billing notifications and apologize for continued harassment.

Business

Response:

October 3, 2013

Dear [redacted]:

Thank you for your email of 10/2/13 regarding the above referenced complaint that you received on 10/1/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Dir, placed an order on 3/15/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 11/3, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/2/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions were accepted before; 2-paid in full accounts and 1-different trial subscription that was accepted by **. [redacted] for which he gave us all the same information to start a trial but he did cancel that account without issue. The other accounts were cancelled properly, also, except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.