Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] I want to note that they did obtain information, but under pretensesI never agreed to subscribe and this subscription was started without consentJust because they sent it to me and I didn't cancel it, does not negate the fact that they fraudulently opened an account under my nameTheir practices are very deceiving and I have a feeling that if this happened to me it is probably happening to others and it appears so based on the number of complaints that Revdex.com has received Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although they have made statements that are falseWe have not done business with them in the pastI am sure of this given that I have been the executive director at [redacted] for twenty years They have never been part of our vendor listHowever, I am glad they have taken us off their computer systems since we have not and would not want to enter into business dealings with them Thank you for your assistance in resolving this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

October 23, 2014Dear [redacted] ***: Thank you for your email of 10/23/regarding the above referenced agency complaint that you received on 10/22/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Superintendent, placed an order on 3/24/for Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no Questions asked cancellation policyOur computers show that the Confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 10/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policyWe found [redacted] accepted a "risk free” subscription before and cancelled the account properly and did return the book; we, also, found 3-paid in full accounts for this schoolWe are enclosing a “Postage Paid” label so that she may return the book at her convenienceWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Sylvia NDirOf Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although this company has removed my business from it's contact lists, the facts of the matter stand that they purposely attempted to solicit a sale to someone that had no authority to make a purchase in my business name and who did not agree to purchase anything for herself The deceptive methods that these people use should not be allowed to continue A review of their business reveals many complaints such as mine Regards, [redacted]

June 22,[redacted] ***Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /MIDear [redacted] ***:Thank you for your email of 6/18/regarding the above referenced agency complaint that you received on 6/18/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Sales & Purchasing., placed an order on 3/16/for our Selling Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by **[redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/22/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscriptions had been accepted before and were cancelled as we instructed.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dh Encl

I have worked in the same hotel for years and during my tenure, PBP has tricked many of my managers into agreeing to receive "free" publications I have tried to call their customer service line to request that our organization be taken off of their solicitation list and have only ever been able to leave voice messages I have emailed their generic customer service email address FIVE times requesting for them to stop calling the hotel, but they continue to do soThey continue to contact my managers asking them if they are interested in purchasing their publications When the answer is "no" they tell them that they will go ahead and send it anyway because it is free Then they bill us for it afterwards

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note: I have informed our credit manager regarding this claim and is fully aware of this matter, If any type of collection is attempted in the near future we will then involve our lawyersAlso, we would like a document that states a zero balance that has been assured through PBP representative Silvia EN*** Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do want to reiterate that in my time here the past two years, no one in this office has knowingly accepted nor ordered a subscription from this companyAnd in fact, the birth date they show on this complaint for [redacted] ***, is not her actual birth dateAfter looking in prior records, I do find that we have done business with this company in the pastI was not here at the time, so I can not say if it was intentional or done the same way as it was to us now We have a tighter rein on our expenses than was held in the past so every order is scrutinized and approvedWe absolutely do not appreciate the business practices of this companyWe settled the last bill but we are refusing any more contact, publications, invoices, bills, or anything else from this companyWe are a non-profit organization that can not afford to mis-use the funds entrusted to us Regards, [redacted] Director of Finance

September 25, Dear [redacted] ***: Thank you for your email of 9/24/regarding the above referenced complaint that you received on 9/23/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , HR Mgr / Pay, placed an order on 6/18/for our What’s Working In Human Resources publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 9/24/as requestedThere is no money due or owing on the account.We feel that [redacted] is confusing the “free trial” that we sent to her on 8/11/for our Keep Up To Date On PayrollWhat were sent were conversion notices which we send that clearly state "This Is Not A Bill” hoping that she liked our product and would like to change to an annual subscriptionWe cancelled this account on 9/24/14, alsoThere are no monies due or owing on either accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different ``no risk” subsriptions had been accepted before and were cancelled as we instructed without issuePlease know that we do business regularly with thousands of Companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in our newsletter and it Contains Our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] .Thank youCordially, Sylvia NDirOf Subscriber Services

pre-wrap;"> July 27, Ms [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /KS Dear Ms ***: Thank you for your email of 7/27/regarding the above referenced agency complaint that you received 7/24/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , Office Manager, placed an order on 6/18/for our Administrative Professional Adviser publicationWe were provided with birth date information as 10/as well as a email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus goods that were ordered by Mr [redacted] were sentOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom As a courtesy we cancelled this account on 7/27/as requestedThere is no money due or owing on the accountPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriber Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you Cordially yours, Michael G [redacted] Customer Service Director

October 30, Dear [redacted] ***: Thank you for your email of 10/30/regarding the above referenced agency complaint that you received on 10/28/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Spec Ed Teacher, placed an order on 9/17/for our Students With Disabilities & Special Education Law book and its companion newsletter and she provided us with birth date information as 5/17, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the book, newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled the book portion of the account as requested on 10/30/We had cancelled the newsletter portion on 10/28/as per their instructions left on our voice mail that dayThere is no money due on the accountsFurther, we emailed a “Postage Paid" label on 10/28/as they requestedWe have initiated a request on 10/30/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Sylvia N DirOf Subscriber Services

August 20, 2014Dear [redacted] ***:Thank you for your email of 8/4/regarding the above referenced agency complaint that you received on 7/31/After review, we would like to respond to your letter with the following detailed explanation.We are a publishing company who from time to time send promotional emails inviting customers to preview a trial subscription to one of our newslettersOn 01/22/14, [redacted] opened one of our marketing emails, clicked the link included inviting him to preview a free trial subscription, and he entered in all the required information to start a trial subscription to our Safety Compliance Alert publicationHis information was entered in as [redacted] ; Safety [redacted] Manager; [redacted] ; [redacted] NY [redacted] ***We clearly state at the time of trial, that if for any reason you don’t find the newsletter valuable, you can cancel by simply marking "cancel" on the invoice and returning it to usWe received no such cancellation on this account from [redacted] .As a courtesy we cancelled the account in question on 08/04/14, and there is no money duePlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.Please contact the Customer Service Department if you have any questions at [redacted] .Cordially Yours,Sylvia NDirOf Subscriber Services

Progressive Business Publications has contacted our facility multiple times, multiple people, requesting payment for publications that were never agreed to. They are extremely rude and unprofessional. When disputed they sent to I [redacted] C [redacted] Recovery that continue to hound and be belligerent and demand immediate payment.

April 28, Dear [redacted] :Thank you for your email of 4/25/regarding the above referenced complaint that you received on 4/24/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted] , QS, placed an order on 1/9/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same COmputer System sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 4/24/as they requestedThere is no money due or owing on the account.We initiated a request on 4/25/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hourdays a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.?

August 21, Dear [redacted] ***: Thank you for your email of 8/21/regarding the above referenced agency complaint that you received on 8/20/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Land Surveyor, placed an order on 1/14/for our Safety Compliance Alert publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/21/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or Owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 2-paid in full accounts while others were cancelled as we instructed without issue except this accountAlso, we did find the [redacted] accepted a trial subscription to our HR Handbook: Workplace Solutions From A to Z book and its companion newsletter in and that account was Cancelled properly and the book was returned as instructedWe have initiated a request on 8/21/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youCordially Yours,Sylvia N DirOf Subscriber Services

June 22, [redacted] ***Revdex.com JFK Blvd –Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/PA Dear [redacted] ***: Thank you for your email of 6/18/regarding the above referenced agency complaint that you received 6/18/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, HlthData Analyst , placed an order on 11/7/for our Primary Care Coding & Reimbursment publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by Ms Shea were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/22/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many “risk free” subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructedPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

June 17, [redacted] ***Revdex.com JFK Blvd –Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /VT Dear [redacted] ***: Thank you for your email of 6/17/regarding the above referenced agency complaint that you received 6/16/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Loss PreventionMgr., placed an order on 11/19/for our Safety Compliance Alert publicationWe wereprovided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/17/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many “risk free” subscriptions had been accepted before, all of the accounts were cancelled as we instructed without issue except this account.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriberFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for your email of 1/15/regarding the above referenced agency complaint that you received on 1/14/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that MrKeith [redacted] , Sls Mgr., placed an order on 2/7/for our Selling Advantage publication and he provided us with birth date information as 1/23, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Mr [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as Youndeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 1/15/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many "risk free” subscriptions had been accepted before; 2-paid in full accountsWhile looking further, we found another open account for Mr [redacted] that he accepted on 5/29/for our Facility Manger’s AlertHe - provided us with his birth date of 5/and an email addressWe sent a confirmation the same dayIt was about to go to collections so we cancelled this immediatelyWe found other accounts that were cancelled as we instructed without issueRegarding a statement made in this complaint that Ms [redacted] made stating she contacted us twice in order to cancel the account; our computer records do not show ever receiving such a request.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if those gentlemen should receive another newsletter please keep it with our compliments- - “ -Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youSylvia EN***Dirof Subscriber ServicesSEN/dh