Progressive Business Publications

April 24, Dear [redacted] ***:Thank you for your email of 4/23/regarding the above referenced complaint that you received on 4/22/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted] , Acct 1, placed an order on 26/for Our CFO & Controllers Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/22/as she requested that same day she contacted usThere is no money due or owing on the account.We initiated a request on 4/23/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 3-different trial subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you

January 10,Ms [redacted] Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/IL Dear Ms [redacted] :Thank you for your email of 1/5/regarding the above referenced agency complaint that you received on 1/5/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offer These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, Superintendent, placed an order on 9/6/for our [redacted] and its companion newsletterWe were provided with a birth date of 6/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by Mr [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customnewsletterWe cancelled this account on 12/27/when the book was returned with a cancellation request for the newsletterThere is no money owing or due on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before;paid in full while all others were cancelled as we instructed without issuePlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at 1-800-220-Cordially yours,Michael G***Customer Service Director SEN/dh EnclTell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never ordered anything from this companyI, as well as my co-workers at this office, receive many telephone calls on almost daily basis asking verification of doctor's, and staff working here at [redacted] ( [redacted] ) saying they need to update their informationSince this is a hospital, we deal with many different companies of all sources, but I have never received a telephone call from this company offering anything, if they ever called, it was not to offer any products; or services to meIn addition, on the bills we have been receiving, there is no telephone listed to call them backAlso, I have never received any online programs, books, periodicals; or anything else but a bill from this company here at workI would have never order their products/services since I do not have any authorization to order anything by phone, or onlineThe first time I see their telephone number is in the attachment just sent from you I appreciate they're cancelling the account for whatever they claim I had ordered; although I know I didn't order anything Thank you for your help in resolving this matter Regards, [redacted] (***) [redacted] Ph: ###-###-#### Fx: ###-###-#### Email: [redacted]

January 2, 2015Dear [redacted] ***: Thank you for your email of 1/2/regarding the above referenced complaint that you received on 12/24/After review of our detailed electronic records we would like ‘to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth dateRegarding the specifics of this situation, please note that [redacted] ***, Clinic Coord, placed an order on 10/6/for our Primary Care Coding & Reimbursement publicationWe were provided with birth date information as ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 12/30/as they requested the same day they called usThere is no money due or owing on the accountWe initiated a request on 1/2/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially Sylvia N DirOf Subscriber Services

February 27, Dear [redacted] ***: Thank you for your email of 2/26/regarding the above referenced complaint that you received on 2/12/After review of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth Regarding the specifics of this situation, please note that [redacted] ***, Proposal Coord, placed an order on 6/28/for our Selling Advantage publicationWe were provided with a birth date of ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 2/27/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact the Customer Service Department if you have any questions at ###-###-#### Thank you

December 18, Dear [redacted] ***: Thank you for your email of 12/18/regarding the above referenced agency complaint that you received on 12/16/ After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , EHS Training Mgr., placed an order on 6/2/for our Supervisors Safety Bulletin publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 12/18/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many "risk free” subscriptions had been accepted before; 2-paid in full accounts while others were cancelled as we instructedPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you.Cordially Sylvia N DirOf Subscriber Services

Thank you for your email of 1/12/regarding the above referenced agency complaint that you received on 1/9/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that MrChris Walker, Controller, placed an order on 4/3/for our CFO & Controller Alert publication and he provided us with birth date information as 7/1, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by MrWalker were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period” the account may be turned over for collectionThat is what happened in this instancePlease be advised that International Credit Recovery is just one of the collection agencies we use, they are out of New York State.As a courtesy we contacted the collection agency on 1/12/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 17–\risk free” subscriptions had been accepted before and all those subscriptions were cancelled as we instructed Without issue.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30– days to processIn business we hesitate to say the Company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please Call and We Will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.DirOf Subs Criber ServiceSEN/dh

April 26, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /NJ Dear [redacted] :Thank you for your email of 4/25/regarding the above referenced agency complaint that you received on 4/24/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ,Fleet Manager, placed an order on 12/20/for our Facility Managers Alert publicationWe were provided with birth date information as *** as well as an email addressWithin hours of the discussion, we sent a confirmation letterthat clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by MrHabina were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 4/26/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full accounts while other were cancelled as we instructed.We have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours, Michael G***Customer Service DirectorEN/dh

April 13, Dear [redacted] ***: Thank you for your email of 4/13/regarding the above referenced complaint that you received on 4/10/ After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Q/M, placed an order on 1/30/for our Quality Manager’s Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by MrJohnson were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 4/13/as they requestedThere is no money due or owing on the accountWe initiated a request on 4/13/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance so if he receives 1-more issue please keep it with our complimentsWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 7-different `risk free” subscriptions had been accepted before; 4-for MrJohnson himselfAll other accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would also like to add that in the past I have received subscriptions and have canceled severalThat being said I don't believe I received this call nor did I ever receive an e-mail or mail correspondence from them regarding this matterAnd just because they didn't receive a fail message from my e-mail address or a returned mailing does not constitute it being received I take responsibility when the responsibility is mine but this time I believe it wasn't.Regards, [redacted] ***

August [redacted] [redacted] Thank you for your email of 8/25/regarding the above referenced agency complaint that you received 8/24/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Project Manager, placed an order on 1/6/for our Environmental Compliance Alert publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed, Including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to his home address, which he gave us during the callOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/25/and they advised us that they did receive payment of ($130.00) on 8/24/for the issues served on the subscriptionThey marked the account “Settled Satisfactory”There will be no further issues or invoices sentThere will be no ramifications due to the account being turned over for collection.We initiated a request on the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, ourcomputers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,Michael G***Customer Service DirectorEN/dh

This company apparently sends frequent email spam (multiple times daily) under different names, such as Skillful Executive and Top Small Business Resources, with no contact information, inoperable repaddresses, and non-functioning unsubscribe links, but the listed postal address points to PBPThe email contact information on the PBP site, including customer service, are also unusable

[redacted] [redacted] Thank you for your email of 3/10/regarding the above referenced agency complaint that you received 3/8/ After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birthRegarding the specifics of this situation, please note that [redacted] , Facilities Manager, placed an order on 7/17/for our Facility Managers Alert publicationWe were provided with birth date information as ***, before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 3/10/and they advised us that they did receive payment in full ($299.00) on 3/8/for the subscriptionPlease be advised we also instructed them to process a full refund for the ($299.00) at that timeWe were assured the refund was processed on 3/11/There will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe other “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except this oneWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

June 20, Dear [redacted] :Thank you for your email of 6/23/regarding the above referenced agency complaint that you received on 6/19/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the address.Regarding the specifics of this situation, please note that our Safety Compliance Alert publicationPrior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 3-different trial subscriptions had been accepted before; 2-for [redacted] herselfThey were all Cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply Call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you

Dear [redacted] *Thank you for your email of 3/17/regarding the above referenced complaint that you received on 3/13/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, placed an order on 12/19/for our Deskbook Encyclopedia Of American School Law and it companion newsletter and he provided us with his email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 4-month period of time.Thus goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on—line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 3/17/as requestedThere is no money due or owing on this accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found several different "risk free” subscriptions had been accepted before; 1–paid in full account, as well as accounts that had been cancelled.He stated in his complaint that someone from our company called him requesting that he return the bookTo date the book has not been returned so we emailed him a “Postage Paid" label today so that he can return the book at our expense.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter and it contains Our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the customer Service Department if you have any questions at [redacted] Thank you, [redacted] Sylvia EN [redacted] - Dir Of Subscriber Services [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

December 18, Dear [redacted] ***: Thank you for your email of 12/16/regarding the above referenced complaint that you received on 12/15/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that [redacted] ***, Branch Mgr., placed an order on 8/6/for our Safety Compliance Alert publicationWe were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 12/16/@ 8:53AM (EST) as they requested on our “voice mail"There is no money due or owing on the accountPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially Sylvia NDirOf Subscriber Services

November 17, Dear [redacted] ***: Thank you for your email of 11/17/regarding the above referenced agency complaint that you received on 11/14/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line - programs We have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth dateRegarding the specifics of this situation, please note that [redacted] , Payroll Spec, placed an order on 4/14/for Our Keep Up To Date On Payroll publication and she provided us with birth date information as ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 11/17/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many `risk free” subscriptions had been accepted before; 4-paid in full accounts while others were cancelled as we instructed without issue except this accountWe did find 1-other account for [redacted] that shows all the information she gave us for the risk free subscription before matches the account in questionWe have initiated a request on 11/17/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Sylvia NDirOf Subscriber Services

April Dear [redacted] ***:Thank you for your email of 4/23/regarding the above referenced complaint that you received on 4/17/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** [redacted] , Owner, placed an order on 12/20/for our What's Working In Human Resources publicationWe were provided with birth date information as ***, as well as a fax number ( [redacted] )Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/23/as requestedThere is no money due or owing on the account.While researching this complaint we did find that ** [redacted] has done business with us in the past and is aware of our cancellation policyWe found 5-different trial subscriptions had been accepted before (all with the same fax number); all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

Hello, I have been receiving emails, letters and a couple phone calls from this company (Progressive Business Publications) despite cancelling them altogether One specific letter I received involves an invoice in which they were charging my company for $which I never authorized Upon further investigation into this company, I've found several sites containing hundreds of negative reviews about this company soliciting individuals and businesses, carrying the same issue regarding soliciting and unauthorized servicesPlease do anything you can to assist in stopping these fraudulent activities from this companyThank you