Progressive Business Publications

October 20, Dear [redacted] ***:Thank you for your email of 10/17/regarding the above referenced complaint that you received on 10/17/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , A/A, placed an order on 9/9/for our Administrative Professional Update publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 1-month period of timeThus the good that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 10/17/as she requested the same day she called usThere is no money due Or owning on the account.When she called on 10/17/we confirmed all the information that was given to us on 9/9/was correct and she verified that it wasOnce we went over the telephone call and the confirmation, she was very kind and said she understood what had happenedThe call ended on a good note.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains Our address and telephone numberWe also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Sylvia NDirOf Subscriber Services

June 10, [redacted] ***Revdex.com JFK Blvd –Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/WA Dear [redacted] ***: Thank you for your email of 6/3/regarding the above referenced agency complaint that you received 6/2/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, ExecDir, placed an order on 4/11/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/8/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscription had been accepted before by [redacted] and was cancelled as we instructed without issueWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from us If the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

February 26, Ms [redacted] Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /CODear Ms [redacted] :Thank you for your email on 1/22/regarding the above referenced complaint that you received on 1/21/Although this complaint states you’ve already attempted to contact us, this is the first time we are receiving this complaintAfter review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , [redacted] , placed an order on 7/5/for our [redacted] publicationWe were provided with birth date information as 12/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 2/22/We advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a several “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except for this oneMs [redacted] has had other “risk free” subscription and it was cancelled as we instructed.We have initiated a request the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted] .Cordially yours, [redacted] SEN/dhEncl

August 25, [redacted] Thank you for your email of 8/25/regarding the above referenced agency complaint that you received 8/19/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that we have many ways that potential customers may place an orderOne of these is via a person visiting our website and directly placing an order on the website on their own [redacted] , placed an order on June 9, for a one year subscription to our publication Supervisors Legal Update with a 60-day right of cancellationWithin hours we sent a confirmation letter that clearly restated the offer, including the liberal day cancellation right.After the order was placed, the current issues of Supervisors Legal Update was sent to [redacted] on 6/9/16, 6/23/16,7/14/16, 7/28/and 8/11/Invoices were sent on 6/23/and 7/28/On 8/19/we received a cancellation request and it was processed at that timeThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who regularly repeat orders due to their continued satisfaction and our excellent Customer Service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coacoast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours, [redacted] *ortonCustomer Service DirectorEN/DHTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not agree with some points made in the letter, specifically that ** [redacted] ordered the publication He did not do so knowingly Nor did he receive any indication other than through the response to Revdex.com that the subscription has been cancelled Regards, [redacted]

May 22, Dear [redacted] :Thank you for your email of 5/21/regarding the above referenced agency complaint that you received on 5/19/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted] , Payroll Mgr., placed an order on 10/24/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to her [redacted] , WV ***This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/21/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different trial subscriptions had been accepted before; 14-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you

September 22, Dear [redacted] : Thank you for your email of 9/22/regarding the above referenced complaint that you received on 9/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Controller, placed an order on 7/7/for our Keep Up To Date On Payroll publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 8/26/as they requested via U.SMailThere is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different ``no risk” subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll Of Our Contact information is in our newsletterIt contains our address and telephone numberWe also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours, Sylvia N DirOf Subscriber Services

[redacted] ** [redacted] [redacted] Thank you for your email of 11/5/regarding the above referenced agency complaint that you received on 11/4/ After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , MedRecpt., placed an order on 7/28/for our Primary Care & Coding Reimbursement publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom As a courtesy we cancelled this account on 10/28/as requestedThere is no money due or owing on the accountWe have initiated a request the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours, Michael G [redacted] Customer Service Director SEN/dh Encl

May 12,Ms Kadi-Ann Stewart Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/WI Dear [redacted] :Thank you for your email of 5/5/regarding the above referenced agency complaint that you received on 5/4/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***,Director of HR, placed an order on 9/19/for our Keep Up to Date on PayrollWe were provided with a birth date of [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.We did receive an email from [redacted] on 5/5/at which time we called her [redacted] stated that she changed positions and location within her Company in OctoberUnfortunately [redacted] did not make us aware of the address changeFurther [redacted] filed her complaint before contacting us, this account was resolved before we received this complaint.As a courtesy we contacted the collection agency on 5/5/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to these accounts being turned over for collectionThere is no money due or owing on these accounts We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####Cordially yours,Michael G***Customer Service Director SEN/dh Encl

This Company tried to say that I agreed to send me a thirty day trial of a one year subscription and if I was not satisfied, I can send the invoice back with the words cancel across it I have not received any of the subscription or the invoice, which they sent to "collections" I called Progressive Business Publications and found the customer service person very unfriendly, she finally cancelled my subscription and I was able to get her to send me an email saying it was cancelled and collections would cease Do not take any calls from this company ever!

May 8, Dear [redacted] :We received your email dated /7/14, regarding the above reference complainant.In order to respond to the complaint we require further information:What is the name of the person who is receiving the publication? We can find nothing under complainants nameDid they receive an invoice? If so, what is the Account number and name of the publication?If you can obtain that information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide.Cordially,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Again: 1) I told them I did not want their publicationThey sent it anyway 2) They did not send "publications" to meThat is a bold face lieYes, I occasionally received something from them, and I threw it awayBut I did so because I never asked for their productI told them I didn't want itThey sent it anyway 3) After they supposedly sent me a bill, the collections company used coercion to gather the money, threatening to come after me directly and hurt my personal creditThis is extremely unethical behaviorThis is the only reason I paid and it is the reason I'm filing with Revdex.comCompanies like this need to be stopped 4) This is not an isolated eventThere is a line miles long of people they have stolen money from, on a technicalityI never signed anything saying I wanted their productI verbally told them not to send me anythingI verbally told them I did not want their productTheir salesperson said he would send it anywayThis company continues to swindle money from people- in this case the [redacted] A simple google search will reveal that this is their M.OThey call people, send them products knowing that they aren't going to be read (it's unsolicited junk mail, after all), then they charge them and claim, "well, they didn't cancel the service"I didn't have to cancel the service because I never asked for the service This unethical behavior needs to be stopped Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This companies deceptive business practices are well known and their form letter response is not going to get it donePlease work to put them out of business Regards, [redacted]

[redacted] ** [redacted] Thank you for your email of 5/12/regarding the above referenced agency complaint that you received 5/12/Although it is titled second notice we have not received this complaint prior to todayAfter review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , AsstPastor/ Dean of Students, placed an order on 2/11/for our Environmental Compliance Alert publicationWe were provided with birth date information as [redacted] as well as an email address.Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collection That is what happened in this instance As a courtesy we contacted the collection agency on 5/13/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other risk free subscriptions had been accepted before by [redacted] and were cancelled as we instructed without issueThe other risk free subscriptions had the same information as the one in this complaintWe have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to process In business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you Cordially yours, Michael G [redacted] Customer Service Director EN/dh Tell us why here

May 29, 2014Dear [redacted] :Thank you for your email of 5/23/regarding the above referenced complaint that you received 5/21/After review, of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] , HR Mgr., placed an order on 10/16/for our Keep Up To Date On Payroll publication and he provided us with a birth date of **, as well as a fax number ( [redacted] )Within hours Of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyWe do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a – month period of timeThus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general CustomHowever, if neither paid nor cancelled after months, warning notices plus and additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/23/and advised the agency to cease collections and to cancel the accountThey have assured us that this has been doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different trial subscriptions had been accepted before; 4paid in full accounts and -trial subscriptions for ** [redacted] himselfAll the information we have on those trial accounts matches the account in questionOther trials were cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to Say the company will never receive another mailing from usIf the companys name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go outIf that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours,

April 26, [redacted] Revdex.com JFK Blvd –Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/MO Dear [redacted] : Thank you for your email of 4/24/regarding the above referenced agency complaint that you received 4/24/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and askingfor the month and day of the person’s birth.Regarding the specifics of this situation, please note that [redacted] ***, Infusion Supervisor, placed an order on 5/20/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as ***Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.Unfortunately we show no contact with anyone from the Company until receiving this complaintOur 1-number is staffed from 9-esteach business day, we have a 99% answer rate with little to no hold timeWe also show contact via the mail.As a courtesy we contacted the collection agency on 4/26/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

March 6, Dear [redacted] ***: Thank you for your email of 3/5/regarding the above referenced complaint that you received on 3/4/After review of our detailed electronic records we would like to respond to your letter with the following explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, H/R Mgr, placed an order on 7/26/for our Keep Op To Date On Payroll publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by [redacted] were sent to her [redacted] , AL ***This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 3/5/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before (all sent to the same P.OBox) and those accounts were cancelled as we instructed without issue except this account Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

March 6, Dear [redacted] ***: Thank you for your email of 3/5/regarding the above referenced complaint that you received on 2/6/After review of our detailed electronic records we would like to respond to your letter with the following explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, House Keeping Dir, placed an order on 7/9/for our Facility Manager's Alert publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 3/5/as requested and advised the agency to cease collections and cancel the accountThey have assured us this will be doneThere will be no ramifications due to this account being turned over for collections and there is no money due or owing on this account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before and all other accounts were cancelled as we instructed without issue except this account We initiated a request on 3/5/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a Please feel free to contact the Customer Service Department you have any questions at ###-###-#### Thank you

April 20, Dear [redacted] ***: Thank you for your email of 4/20/regarding the above referenced agency complaint that you received on 4/17/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, ourrepresentatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , A/A, placed an order on 9/2/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/20/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several "risk free” subscriptions had been accepted before; 1-paid in full account as well as 1–other risk free subscription for [redacted] that she cancelled properly as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.Cordially Sylvia N DirOf Subscriber Services

June 10, [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/PA Dear [redacted] ***: Thank you for your email of 6/10/regarding the above referenced agency complaint that you received on 6/9/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, Owner, placed an order on 4/20/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 6/9/as requested when [redacted] called our Customer Service DeptAs stated on that call there is no money due or owing on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to process In business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscription had been accepted before and cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours, Michael G [redacted] Customer Service Director SEN/dh Encl