Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Progessive Business Publications should use their voice recorded phone solicitations to verify all sales people are explaining there will be billing after the initial 'trail' period Regards, [redacted]

Thank you for your email of 3/4/regarding the above referenced complaint that you received on 3/2/After review of Our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Ms [redacted] , Office Mgr., placed an order on 12/1/for our [redacted] & [redacted] publicationWe were provided with birth date information as 3/31, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policyOur Computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 3/4/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance so if she receives 1-more issue please keep with our complimentsPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially,Sylvia EN [redacted] DirSubscriber ServSEN/dh

August 28, Dear [redacted] ***: Thank you for your email of 8/28/regarding the above referenced complaint that you received on 8/26/ After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerRegarding the specifics of this situation, please note that [redacted] , Maintplaced an order on 6/20/for our Environmental Compliance Alert publicationPrior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by MrSpiegel were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/26/as requested the same day they called usThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before and cancelled as we instructed; including 1-trial subscription for [redacted] herself that she cancelled on 4/16/There is no money due or owing on these accountsPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank youCordially,Sylvia NDirOf Subscriber Services

June 10,[redacted] ***Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/PADear [redacted] ***:Thank you for your email of 6/10/regarding the above referenced agency complaint that you received on 6/9/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, Owner, placed an order on 4/20/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/9/as requested when [redacted] called our Customer Service DeptAs stated on that call there is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to process In business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscription had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

March 6, Dear [redacted] ***: Thank you for your email of 3/5/regarding the above referenced complaint that you received on 2/27/After review of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , A/A, placed an order on 7/10/for our Administrative Professional Update publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 3/5/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact the Customer Service Department you have any questions at ###-###-#### Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that some of the so called "Facts" presented were not true [redacted] is not now, nor has she ever been or represented herself to be Quality Manager I wish to be on a "No Call" list from this business so this problem can not happen again We have had problems in the past of the same nature We do not wish to do business with the company and will not do business via a phone call.Since I see many, many complaints of the same type from other companies, I would think their business practices are suspect Also, I believe they have an "F' rating.I thank Revdex.com for your help Regards, [redacted] ***

class="Apple-tab-span" June 3, [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/VA Dear [redacted] ***: Thank you for your email of 6/2/regarding the above referenced agency complaint that you received 5/21/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , Plant Mgr, placed an order on 10/10/for our Environmental Compliance Alert publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/2/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found “risk free” subscriptions had been accepted before by [redacted] and all were cancelled as we instructed except this one Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you Cordially yours, Michael G [redacted] Customer Service Director EN/dh

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The data provided by [redacted] and Progressive Business Publications to verify that the order took place (my birth date) is incorrect I understand the procedures Progressive Business Publications has for securing orders as [redacted] has outlined them Those procedures, in fact, help to substantiate my claim that I did not make the order in question Progressive's records, as well as [redacted] ***'s response letter, indicate my date of birth is [redacted] based on the information they are erroneously claiming I provided them My birth date is not *** It is not on the [redacted] of any month nor is it in the month of ***.My email address, name and title were all information that Progressive previously had based on the only order I have ever placed with them, which was in early - an order which I canceled within the 60-day window None of these prove that I placed the order in question for a subscription to, "Keep Up to Date on Payroll." The only information that would verify I placed the order in question is the date of birth, which Progressive has incorrect [redacted] also contends that months worth of subscriptions were provided to the email address on file Whether or not this happened is irrelevant if someone within our company did not pro-actively seek these subscriptions The practice of merely sending invoices to someone for something they did not ask for is an unethical practice and it is one that has been at the core of a great number of the complaints filed against Progressive with the Revdex.com Progressive Business Publications has an "F" rating with the Revdex.com and has well over 2,complaints filed against it with the Revdex.com Many of the complaints against Progressive stem from unethical practices of "invoicing" See attached file for a Revdex.com alert issued on Progressive Business Publications in July Progressive has a star rating (being the worst) with Consumer Affairs Progressive has reports filed against it on the website [redacted] .com The information Progressive has provided which they feel verifies that I placed the order in question, is incorrect The facts and circumstances presented clearly indicate that neither myself, nor anyone at our company placed an order with Progressive Business Publications for the subscription "Keep Up to Date on Payroll" While we feel Progressive did the right thing in asking their collection agency to cease action against us, we still want to continue our complaint in the hopes that it will deter Progressive from using these tactics on other business in the future Regards, [redacted]

This is an unethical company - I told them I did not want their product three timesRather than correct the situation, they sent my company to collections over their "newsletter"As a current HR professional, I was shocked at their dismal level of customer service and general lack of awarenessNot sure how they stay in business - total scam

April 7, Dear [redacted] ***:Thank you for your email of 4/4/regarding the above referenced complaint that you received 4/3/After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the person's mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Dir, placed an order on 9/3/for our Nonprofit Board Report (packet of newsletters per month) publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/4/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

May 2, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/CT Dear [redacted] :Thank you for your email of 4/28/regarding the above referenced agency complaint that you received on 4/27/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ,Director of Finance, placed an order on 4/27/for our CFO & Controller Alert publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letterthat clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took place.There was nothing serviced on this account [redacted] could have simply responded to the email confirmation and the account would have been cancelled immediatelyAs a courtesy we cancelled this account on 5/2/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before; paid account while all other were cancelled as we instructed.We have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours, Michael G***Customer Service DirectorEN/dh

August 1, id="docs-internal-guid-153cfca4-4755-95eb-cc54-8e96b8b9805a"> [redacted] [redacted] [redacted] Thank you for your email of 7/27/regarding the above referenced agency complaint that you received on 7/25/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Sales Manager, placed an order on 2/17/for our Selling Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 4/15/There is no money due or owing on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone number We, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220- Thank youCordially yours, Michael G [redacted] Customer Service Director EN/dh

This is a compete Scam They call offering a free trial of some sort of HR publication that I truly had no interest in as we sub out our HR department, but the call was local and the lady was from our town so I agreed to get a trial issue of the publication thinking I was just helping someone out Within the fine print was if you don't cancel you will be billed $Of course since I never looked at the "newsletter" I didn't cancel and was billed I started returning the letters to the company as I didn't want the newsletter and I for sure didn't want their nonsense for $ Progressive sent me to collections and we were forced to payThey ask for your birthday, mothers maiden name, or street address as verification that you agree to pay for their service if you don't cancel Total scam

Dear [redacted] :Thank you for your email of 3/17/regarding the above referenced agency complaint that you received on 3/11/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] placed an order on 8/11/for our Safety Compliance Alert publication and he provided us with birth date information as 9/8, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the samecomputer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 3/17/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policyWe found several "risk free” subscriptions had been accepted before; accounts were cancelled as we instructed [redacted] did verify that the email we have is Correct.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our compliments.Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you.sylvia EN***Dir Of Subscriber Service

August 27, 2015Ms [redacted] ***Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /DCDear Ms ***:Thank you for your email of 8/27/regarding the above referenced agency complaint that you received on 8/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerPlease note we never use any public source to get the information we require to set up a trial subscriptionWe simply ask questions of the person we have on the phoneThese include verifying the address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Ms [redacted] ,HR DIvChief, placed an order on 1/9/for our [redacted] of [redacted] and its companion newsletterWe were provided with a birth date of 1/19, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal60-day, no questions asked, cancellation policyWe do show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent thebook, newsletters and invoices over a 8-month period of time.Thus goods that were ordered by Ms [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWe did receive a cancellation request on 4/28/for thenewsletter and that was processed the same day.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on theinvoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceRegrettably, until receiving this complaint we were not aware that the book was not received for this accountHad we received notification of this, the account would have been cancelled immediatelyThank you for bringing this information to our attention As a courtesy we contacted the collection agency on 8/27/and advised them to cease collections and cancel this accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a weekvoice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####Cordially yours,Michael G***Customer Service Director SEN/dh Encl

May 2, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/CO Dear [redacted] :Thank you for your email of 4/26/regarding the above referenced agency complaint that you received on 4/25/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Director of Fundraising, placed an order on 8/11/for our Foundation & Corporate Funding Advantage publicationWe were provided with a email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/2/and advised the agency to cease collections and cancel this accountThey have assured us that will be doneThere will be no ramifications due to these accounts being turned over for collectionThere is no money due or owing on these accounts.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before; paid in full account while others were cancelled as we instructed.We have initiated a request the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

May 1, Dear [redacted] :Thank you for your email of 4/30/regarding the above referenced complaint that you received on 4/29/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** [redacted] , Project Mgr., placed an order on 12/4/for our Environmental Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that we ever received a call to cancel or a request for the taped conversationWe want to assure ** [redacted] that we do record at the time of the call and these recordings are used only for inhouse training and quality purposes and are not stored for an extended amount of timePlease note we never use other sources to get the information we require to set up a trial subscriptionWe simply ask questions of the person we have on the phoneThese include verifying the address, asking for the month and day of the persons birthWith all telephone orders placed, find the information helpful, if the ordering person does not all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/30/as requestedThere is no money due or owning on the accountPlease know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youecho for men

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I told the young lady on the phone I was not interested in the newsletter She told me she just needed by date of birth to verify that she called me and that it was not to verify a sale When I got the first issue and invoice, I responded to cancel as directed Then when I got the second invoice, I wrote cancel and sent it back It did however get cancelled finally by phone call (after receiving a letter that we would be turned into collections) to them after I contacted the Revdex.com I am satisfied that the issue is resolved but do not appreciate their trickery that brought this to this point.Regards, [redacted]

November 13, 2014Dear [redacted] ***:Thank you for your email of 11/13/regarding the above referenced complaint that you received on 11/10/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Staff Develop, placed an order on 6/17/for our Safety Compliance Alert, publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by Ms Blodget were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 9/15/as requested the same day we received their cancellation via the mailThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different `risk free” Subscriptions had been accepted before and all accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and Our excellent customer serviceAll Of Our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially, Sylvia NDirOf Subscriber Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept the cancellation of the account However, they are LYING about [redacted] ordering their publicationShe NEVER authorized an order or even spoke with this company! I know this for a fact, because she was in meetings all day on March 31st AND because she NEVER answers phone calls from numbers she doesn't recognize, she lets them go to voicemailThis company is full of scam artists! I honestly can't believe they are still in business!Regards, [redacted] ***