Progressive Corporation

April 26, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH
44115Attn: *** ***Re: File Number: *** File Name: *** *** Claim Number: ***Policy Type: Personal AutoNAIC Number: *** Company Name: Progressive Select Insurance CompanyMs***, I’m writing in reply to your letter dated April 19, We appreciate the opportunity to clarify the situation.Our customer struck the rear of Ms***’s vehicle on March 4, 2016, causing minor damage to the rear bumper cover of her ***Ms*** informed us that she would be repairing her vehicle at *** in ***, Alabama and dropping it off on April 10, 2016, for repairs.We inspected her vehicle on April 11, 2016, completing an estimate to repair the rear bumper coverOur estimate was written using the prevailing labor and material hourly rate for the ***/***, Alabama marketOur estimate totaled $We attempted to discuss our estimate and repair with Ms***’s shop of choice but they refused to discuss the repair stating it was a matter between the shop and the vehicle owner.We contacted Ms*** on April 11, 2016, leaving a voicemail message letting her know we inspected the vehicle but were unable to discuss the repairs with the shopAs a result, we let her know she may be responsible for charges over and above the amount of our estimateThe shop’s estimate to repair and refinish the rear bumper cover totaled $1,From what we can gather, the difference in estimates is solely due to labor/material rates Ms***’s shop of choice charges for repairs.Customers are free to choose where they have their vehicle repairedWe write our repair estimates in the same manner whether they choose a shop in our network or a shop outside of our network, and we pay the prevailing rate for vehicle repairs in a given market regardless of whether the shop is inside or outside of our networkWe determine the amount necessary to repair the vehicle to its pre-loss conditionIf our estimate differs from that of the repair facility, we discuss the difference with the shop and work to reach an agreed price for repairsWe are routinely able to reach an agreed price for the cost of repairsThis indicates to us our estimates are competitive and reflect the local market.In an effort to resolve this matter amicably, we spoke with Ms*** on April 20, 2016, and discussed her concernsWhile we are confident our estimate is accurately written and would have been sufficient to repair the vehicle, we made a business decision to pay the difference between the two estimatesWe secured a Release and issued payment.If you have any questions, please call me at 1-251-406-8027.Sincerely,Kenneth M***Kenneth M***Claims Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 8, 2016Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***RE: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC
Number: *** Company Name: Progressive Southeastern Insurance Company Ms***,I am writing in reply to your letter dated March 2, I appreciate the opportunity to clarify the situation.On February 25, 2016, Mr*** reported a claim to usOn the same day our claims representative spoke with Mr*** and confirmed the facts of the claimMr*** stated that on February 24, 2016, a wind and rainstorm caused damage to the roof of his motorhome, and eventually caused water damage insideMr*** and our claims representative agreed to inspect the motorhome at its current location in ***, North Carolina. On February 29, 2016, our claims representative met Mr*** and completed an inspection of the motorhome in ***, North CarolinaThe inspection included a visual assessment of the roof and the interior of the vehicleUpon inspection of the roof, it was immediately clear that the fiberglass roof was in poor condition, and had not been serviced or maintained for some timeThe fiberglass exterior panel was very brittle and the wood underlayment underneath the fiberglass showed evidence of being exposed to water for a prolonged periodUpon inspection of the interior of the vehicle, our claims representative found evidence of wood rot, mold, delamination and mildew that included most of the interior spaceThere is no evidence of impact to the roofThe roof was in poor condition overall and in need of servicing, possibly replacement given its age and conditionThe interior water damage is a result of an ongoing water seepage/leak as evident by the appearance, rot, delamination and odor inside the unitIt was clear these damages were not due to a covered loss from the storm just four days priorI have attached some photographs of Mr***’s motorhome According to www.wunderground.com, the maximum wind gust in ***, North Carolina on February 24, 2016, was mphEven with gusts slightly above this, we would certainly expect a properly maintained motorhome roof to endure such conditions The lack of maintenance and overall poor condition of the roof led to the deterioration of the fiberglass roof panel and ultimately allowed water to enter this unit over timeWe were unable to identify any evidence of impact to the roof and we feel the condition of this motorhome suggests the damages are due to long-term wear/tear and water seepage. I have included the applicable policy language from Mr***’s Motorhome Policy. “Coverage under this Part IV will not apply for loss:to any vehicle that is due and confined to: awear and tear;bprior loss or damage;cmanufacturing defects;dimproper or lack of routine maintenance, or failure to perform maintenance as prescribed by the manufacturer;to any vehicle caused directly or indirectly by any of the following:awater leakage or seepage unless caused by any other loss covered under this Part IV;bwet or dry rot;crust or corrosion;ddampness of atmosphere or extremes of temperature; oredeterioration.This exclusion does not apply to sudden and immediate damage caused by the failure or breakage of a hot water heater, fresh water or wastewater plumbing system, dishwasher, refrigerator, washing machine, or similar appliance;”If you have any questions, please feel free to contact me at 1-240-500-3508.Sincerely,Syd P*** Syd P***Claims Manager

June 26, 2015Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: Aisha IbrahimRe: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Universal Insurance Company*** ***,I’m writing in reply to your letter dated June 10, 2015.I’m sorry for any frustration *** *** may have experienced. I’ve reviewed this claim againThere is no new or additional evidence that would change our initial decisionOur visual inspection of the vehicle shows no signs of any impact*** *** serviced the part that failed the day prior to the failureOur investigation found that this loss was not due to a collision with any object but was caused by mechanical failure*** ***s policy with us does not cover a mechanical failure.I hope this information has helped explain our positionYou can call me with any questions at 1-***.Sincerely,Tom C***Tom C***Claims Supervisor

*** *** *** *** ** *** *** * ***August 25, 2017Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115Attn: Lou ***Re: File Number: *** CustomerName: Ashley *** Policy Number: *** Policy Type: Personal Auto NAIC Number: ***
Company Name: Progressive Premier Insurance Company of IllinoisMr***, I’m writing in reply to your letter dated August 21, I understand Ms***’s concerns with her Final Bill and hope this information helps explain the balance due. Ms***’s policy was on our Electronic Funds Transfer (EFT) payment methodWe sent Renewal documentation to her that advised that the policy would renew on February 12, 2017, but her payment wouldn’t be processed until February 26, This is because Ms***’s policy used our Customer Selected Due Date option. We renewed the policy effective February 12, On February 23, 2017, we received a call from Ms***During this call, we explained the increase to the price, and she requested that we remove the EFT payment option and stop any future payments Removing EFT removed the EFT discount and increased the six-month price by $We advised that removing EFT wouldn’t cancel the policy, and any cancel requests from a customer in Georgia needed to be in writingMs*** then stated that she would find another insurance carrier and send us an email to request the cancel. Because we removed EFT from the policy and didn’t receive a written request to cancel, Ms*** needed to make the February 26, payment manuallyWe didn’t receive a payment, so we mailed a Cancel Notice on March 1, It advised that she had until March 13, to make a payment, or we’d cancel her policy. Unfortunately, we didn’t receive this payment and her policy canceledWe mailed a Final Bill to Ms*** for $This includes $for coverage from February 12, until March 13, 2017, $in Installment fees, and $in Late feesWe sent a reminder about the bill on April 4, and transferred this amount to our collections vendor, *** *** *** ***, on April 23, 2017.I understand this isn’t that outcome Ms*** was hoping for, but the balance is valid for the coverage we providedThe good news is that I’ve removed the Installment fee and waived the $Late fee plus one additional $Late fee from the previous policy periodThe new balance is $192. Ms*** can call us anytime at *** to make this payment, and we’ll notify the collections vendorShe can also call *** *** *** ***, but because I updated the amount due, it could take up to days for them to update their records. If Ms*** obtained coverage before March 13, 2017, we can update the cancel date with proof of the other coverageThe proof needs to show that she and the same vehicles on this policy were covered for us to back date the cancelThis proof can include any of the following: Declarations pages Insurance identification (ID) card Letter from current insurance company Ms*** can send the proof to my attention at *** ** ** *** ** ***. I look forward to hearing from Ms*** so that I can update the cancel dateIf you have any questions, please call me at ***.Sincerely, Michael *** Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you Progressive for taking the time to look into this, and working with me to get it straightened out
Regards,
Alan ***

*** *** *** *** ** *** *** * ***August 28, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou ***Re: File Number: *** Customer Name: Armand *** Claim Number: *** Policy Type: Boat Policy NAIC Number: *** Company Name: Progressive Advanced Insurance CompanyMr***,Mr*** boat was towed to the marina repair shop on September 6, because the lower drive unit needed to be removed from the vessel in order to inspect the internal components for damage. On November 12, 2015, we offered to assist Mr*** with moving his boat to another repair shop because of delays already experienced in removing the lower unit, however he declined our offer and chose to keep the boat at the same repair shopDespite weekly calls to the shop and updates provided to Mr***, the lower unit was not removed and disassembled until November 24,The engine also needed to be removed to identify the cause of the leak and this same repair shop didn’t complete the task until February 1, Our inspection initial inspection only revealed damages related to the propellerOnce the engine was removed, we secured photos of the corroded Y-exhaust pipe, which was also revealed a decomposing part due to corrosion.We communicated the partial denial to Mr*** on February 12, after confirming the reason that the water intrusion into the bilge was due to a corroded Y-exhaust pipeOur manager spoke in more detail about the denial to Mr*** on March 15, 2016. To date Mr*** hasn’t provided any new information to support or refute the outcome of our investigationThe evidence available doesn’t provide a trail of damages located in the lower unit that lead to the Y- exhaust pipeThe propeller shaft connects to the propeller and would bend if there was a significant impact and the resulting damage was caused by a collisionTo further confirm there was no damage to propeller shaft, we had the repair shop test the partThe damage to the propeller was not related to the Y- exhaust pipe or internal engine damage. Therefore, our partial denial of the claim, specifically for damage to the Y-exhaust and water intrusion shall stand under Part IV Physical Damage coverage, due to exclusion #8:a) wear and tear;b) mechanical, electrical, or structural breakdownIf you have any questions, please feel free to contact me at ***.Sincerely,Darrell ***Claims Manager

(The following was copy/paste by Revdex.com staff - LST)***June 20, 2017Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou *** Re: File Number: *** File Name: Birhanu *** ** *** ** *** *** Claim Number:
*** Policy Type: Personal Auto NAIC Code: *** Company Name: Progressive Direct Insurance Company Mr***,I’m writing in reply to your inquiry dated June 13, I understand that Mr*** doesn’t agree with our settlementI’m happy to review the claim so I can explain what happened On March 31, 2017, we received report of this loss. On April 10, 2017, we inspected Ms***’s Toyota Rav 4, and we determined it to be a total loss.On April 13, 2017, we made a settlement for $4,if we retain salvage ($3,+ taxes and fees)Ms***’s husband, Mr***, did not agree with the valueHe submitted what he thought were four comparable carsWe emailed these to our vendor for review and to add them to the valuation report as they saw fitThey rejected the vehicles because there were no hyperlinks attached to ensure the information is accurate. We reviewed the three comparable vehicles that our appraisal company used to determine the actual cash value of $3,619.97, and we believe that this is an accurate determination of what the vehicle was worth at the time of loss. On April 28, 2017, and May 5, 2017, we tried to call Ms*** to discuss our offerBecause we didn’t receive a call back, we issued a payment for $2,738.60, which is $4,149.60, less $1,because the owner retained salvage. On May 24, 2017, we received the check back, and we stopped payment on itWe reissued the check and mailed it again. On May 25, 2017, we got a hold of Ms***We confirmed that they moved, so we stopped the check and reissued itWe later found out that we accidently sent this check to his old address again. On May 30, 2017, we emailed Mr*** letting him know that our appraisal company requires hyperlinks for the comparable vehicles, and because he didn’t include the links, they rejected his comparisons. On June 7, 2017, the post office returned the check to usWe stopped payment, and we issued a new check for $2,to the new address I understand that this hasn’t been a pleasant experience, and I’m sorry for thatIf you have any questions, please call me at ***. Sincerely,Erin ***Claims Supervisor

January 25, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Re: File Number: *** File Name: *** ** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Northwestern Insurance CompanyTo Whom It May
Concern,I’m writing in reply to your letter dated January 16, I appreciate the opportunity to clarify the situation.It was reported to us that Mr**’s vehicle had struck a parked vehicle sometime around June 15, or June 16, The date of the accident is not percent certain as our customer’s car was parked and unoccupied on the date of the accident and the damages were not reported to the police until June 17, 2015. We’ve completed our liability investigation for the loss and have found Mr** to be at fault for the accidentWe’ve reviewed the police report and contacted the witness to the loss, both indicating that his vehicle struck our customer’s parked vehicleThe witness states that it was his rear spare tire that struck our customer’s vehicle, and the damage present to our insured vehicle matched the type of damage that would be caused by being struck by his spare tire. Since Mr** was responsible for the loss, we’ve since attempted to collect the money that we paid out as result of this loss. I’m sorry for any frustration Mr** has experiencedIf you have questions, please call me at 1-440-910- Sincerely,Jim L***Jim L*** Claims Manager

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***Date: Tue, Apr 25, at 9:AMSubject: Re: Cleveland Revdex.com re: Progressive CorporationTo: *** *** I didn't see where to include the detailsWell, the situation is that *** the lien holder and Progressive NEVER communicated with each other stating that I didn't have enough coverage on my vehicle nor did *** impose their own insurance on my vehicle, and I am stuck paying for the repairs to my truck due to their lack of communication, and my naivety in owning my first vehicle and thinking that my coverage from a previous insurance company transferred over to ProgressiveI understand that I have to some accountability in my not knowing but, I even suggested to the claim adjuster that they should at least pay for half and I would pay for the other half and the other person's insurance to pay their percentage amountI have not gotten a response from anyone, and I had to come out of pocket for my rental for two weeks to go to work and tutor my students

June 15, 2016Revdex.comEuclid Avenue, th FloorCleveland, OH 44115-2408Attn: *** ***Re: File Number: ***Customer Name: *** ***Claim Number: ***
Policy Type: Personal AutoNAIC Number: ***Company Name: Progressive Specialty Insurance CompanyMs
***,I am writing in reply to your inquiry dated June 9, Thank you for theopportunity to clarify the situationThe complaint arises from an accident thatoccurred on May 17, 2016, involving our customer, *** ***.Michael ***, who is our customer’s son, struck Mr***’s garage while drivingthe Chevrolet Express owned by Mr*** and listed on his Auto policyTheimpact also damaged Mr***’s motorcycle, which was in the garage at the time.Mr*** has multiple policies with us and separate claims were filed under hisAuto policy and his Motorcycle policyThe above referenced claim was filed underMr***’s Auto policy on May 18, 2016, and claim *** was filed under hisMotorcycle policy on June 1, 2016.Under Mr***’s Motorcycle Policy Contract, this type of loss is defined as acollision loss, and his $deductible would applyIn his complaint, Mr***contended that it should fall under the Comprehensive coverage for his motorcycle;however, the loss does not meet the definition of a comprehensive loss as outlinedin his policy:INSURING AGREEMENT - COMPREHENSIVE COVERAGEIf you pay the premium for this coverage, we will pay for sudden, direct,and accidental loss to a covered motorcycle or a non-owned motorcyclethat is not caused by collision.A loss not caused by collision includes:Page contact with an animal (including a bird);explosion or earthquake;fire;malicious mischief or vandalism;missiles or falling objects;riot or civil commotion;theft or larceny; orwindstorm, hail, water, or flood.Because Mr*** owned the Chevrolet Express, the motorcycle and thegarage, we needed to complete a coverage investigation under the abovereferenced auto claim, as to whether or not Mr***’s Property Damage coveragewould apply.After a detailed review of the facts of loss and Mr***’s Auto policy, we havedetermined that the Property Damage coverage does indeed apply to both themotorcycle and the garage that were damaged in this loss.As such, on June 12, 2016, we contacted Mr*** and informed him of ourdecision, explaining that the next step in the process was to transfer the handlingof the claim to a local representative in order to indemnify Mr*** for thedamages to the motorcycle and to the garage.On June 13, 2016, the claim was assigned to a local claims representative, who iscurrently in the process of contacting Mr*** and resolving the property damageexposures.I’m sorry for any inconvenience that this situation has caused Mr***If youhave any additional questions or concerns, please call me at 1-440- 910-3178.Sincerely,David F*David F*laims Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Absolutely not true. The other driver was included in
the first quote
Regards,
*** ***

May 6, Revdex.com, IncEuclid Avenue 4th Floor Cleveland, OH 44115- Re: File Number: ***
Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Advanced Insurance Company Ms*** I’m in receipt of your letter dated April 18, I’m sorry for the delay in my response On March 7, 2018, we issued Mr***’s policy for a six-month rate of $1,and he paid $to initiate the policy On March 28, 2018, we received his proof of prior insurance, which caused him to maintain his Continuous Insurance Discount On March 29, 2018, we sent a Cancel Notice to Mr***, advising him that his policy would cancel on April 8, due because he didn’t respond to our first request to verify policy informationAfter a thorough search of our records, I don’t see that we ever received a response from Mr***Unfortunately, because of us not receiving a response prior to cancellation of the policy, the policy will not be reinstatedI’ve enclosed the following documents for your review: Cancellation NoticePolicy NoteProof of Prior Insurance If you have any questions, please call me at *** Sincerely, *** *** *** *** Consumer Relations Specialist

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you very much for your assistance with this matter.Cordially yours,Regards,
*** ***

October 20, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** *** Re: File Number: *** File Name: *** *** on behalf of *** *** Claim Number: *** Policy Type: Personal Auto NAIC Code: *** Company Name: Progressive Advanced Insurance Company *** ***,I’m writing in reply to your letterThank you for the opportunity to address *** ***’s concerns. In our initial response, we stated that *** *** refused to provide pictures of *** ***’s vehicleIf *** *** would like to provide pictures, we will be glad to review themOn October 14, 2015, we spoke with *** *** and I provided him with my direct e-mail (***), so he could send me the pictures of *** ***’s vehicle. *** *** stated the “vehicle has been repaired by *** ***’s insurance carrier and they’re handling it their way.” As of October 15, 2015, I have not received the pictures. If you have any questions, please call me at 1-***.Sincerely, Doug M***Doug M***Claims Supervisor

November 10, 2016Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115 Attn: *** ***Re: File Number: *** File Name: *** *** Claim Number: ***Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Gulf Insurance
Company Ms***,I’m writing in response to your letter dated November 8, I appreciate the opportunity to address Ms***’s concerns in regard to liability and the service she received. On October 27, 2016, our customer, Mr*** ***, reported this accident stating that he rear-ended Ms*** pushing her into the vehicle ahead of her, owned by Mr***We assigned the claim to Owen C***That same day we spoke with Ms*** and obtained a recorded interview about the collisionFollowing that interview, we explained that we needed to contact the other drivers to resolve liability. On October 28, 2016, we spoke with Mr*** ***While we confirmed he rear-ended Ms***, he was uncertain if he pushed the two front vehicles togetherMrC*** determined at this time that we should speak with Mr*** to establish how many impacts he felt in order to finalize our liability investigation. Unfortunately, we were unable to locate a phone number for Mr***We sent Mr*** a letter on November 3, 2016, after obtaining an address from the license plate trace. On November 4, 2016, Ms*** did contact an uninvolved representative asking for a status update, which was not addressed the same day. On Saturday, November 6, 2016, Ms*** called again and asked for an additional contact, but our office was closed. On November 7, 2016, MrC*** discussed the situation with leadershipAt that time, we made the decision to move forward with the repairs to Ms***’s vehicleWe notified Ms*** of the status that same evening. We’ve scheduled an appointment with Ms*** to inspect her vehicle on November 10, 2016. I’m sorry for the inconvenience this has caused Ms***If you have any questions, please call me at 1-434-422-3554.Sincerely, Kris W***Kris W***Claims Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If the matter about the taillight violation was so important to the price of the policy, why didn't the associate look it up?Doesn't every quote deserve due diligence on Progressive's part?As a non insurance employee I found the BMV code list in minutes! After all this is what your business, it is important to be competent.Why waste my time and yours!Secondly I hate to be lied toThe second associate stated that a taillight violation was a moving violationThat is a lieLook it up 4513.02.Then she went on to state that the rate they quoted me would have been much been" much higher" if it was a non moving violationSo what Progressive was telling me, it is riskier to insure a taillight violation than say a Veh Homicide with Alcohol? Maybe Flo should advertise that when she does her thing, it would certainly increase your business on those" moving violations."As far as the windshield nicks, It was an honest mistake that I did not reveal the one claimOnce again why no due diligence? You found all this out on a second call...why not on the first? Why waste my and your time.I was told by *** that 1) do this through *** and2) that it would not raise my premiums.It didn't with ***It is no way to do business.Regards,
*** ***

June 24, 2015 Revdex.comEuclid Avenue, 4th floorCleveland, OH 44115Attn: *** *** *** ***, I'm writing in reply to your letter dated June 8, 2015. On June 3, 2013, Comprehensive and Collision coverages with $deductibles were removed from the policy
at *** ***'s requestRental Reimbursement was also removed from the policy for a total premium decrease of $On June 18, 2013, Comprehensive and Collision coverages were added back on to the *** *** with $deductibles for a premium increase of $Rental Reimbursement was not added back to the policy. On June 28, 2013, *** *** replaced the *** *** with the *** *** involved in this lossThis included Comprehensive and Collision coverages with $deductibles and without Rental Reimbursement coverage for a premium decrease of $We sent Coverage Summaries after all of these changes outlining the coverages selectedWe also sent additional Coverage Summaries on August 28, 2013, February 21, 2014, August 30, 2014, and February 28, 2015, outlining the coverages on the policy, which did not include Rental Reimbursement coverageWe listened to the calls where the changes were completed and verified that Rental Reimbursement coverage was not requested. We completed our investigation and sent a Denial of Coverage letter to *** *** regarding the Rental Reimbursement coverage. I'm sorry for any confusion You can call me with questions at 1-302-781-3711.Sincerely,*** ***Claims ManagerEnclosures

*** *** ***Business response copied and pasted below by Revdex.com staff 2/9/17:February 7, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal
Auto NAIC Number: *** Company Name: Drive New Jersey Insurance CompanyMs***,I’m responding to your letter dated February 1, Thank you for the opportunity to clarify the situation.Ms*** purchased a policy on January 26, 2017, with one of our authorized agents at ***’s Insurance Agency LLCThat same day, after the purchase transaction, she decided to cancel the policy. Once a bank ACH (Automated Clearing House) transaction has been processed, we cannot reverse the actionAny stop payment has to be requested by the customer at her bankAn ACH payment typically takes anywhere from two to four days to withdraw from the customer’s account, depending on the day of the week and any non-banking days involved in the timeline.I’m sorry for the frustration this situation has caused Ms***, as it certainly was not our intentI’m happy to refund her $30, with documentation reflecting the charges she incurredShe is welcome to block out any personal information, except for her name, the date, our attempted withdraw information, and the bank chargeUpon receipt, I’ll immediately request a refund on her behalf for the bank charge.Ms*** can fax the information to me directly at 1-813-804-or email the information to my attention at [email protected] make sure all information sent shows the policy number listed above.If you have any questions, please call me at 1-440-620-6943.Sincerely,Nancy A***Nancy A***Consumer Relations Specialist

July 28, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115Attn: *** ***Re: File Number: *** File Name: *** ***Policy Number: ***Policy Type: Personal AutoNAIC Number: ***-*** Company Name: Progressive Select Insurance CompanyMs
***, I’m writing in reply to your letter dated July 28, We appreciate the opportunity to clarify the situation.When Mr*** purchased his policy, he elected to pay his monthly installments using our Electronic Funds Transfer (EFT) bill plan consisting of an initial payment in addition to five monthly installmentsBy signing the EFT Authorization form, Mr*** agrees to the terms and conditions of the EFT payment planVerbiage on the EFT Authorization form states we may adjust scheduled deductions to reflect any premium changes.There were several policy changes that affected Mr***’s policy rate and monthly installment amounts. On May 5, 2016, Mr*** requested we add Comprehensive coverage onto his policyWe processed the change as requested, resulting in an additional charge of $We mailed a revised Coverage Summary and Payment Schedule.On May 9, 2016, Mr*** requested we change his addressWe processed the change as requested, resulting in an additional charge of $We mailed a revised Coverage Summary and Payment Schedule.On June 2, 2016, the EFT bill plan was removed and the policy was placed on a paper bill planBecause EFT was removed, the policy no longer qualified for an EFT DiscountThis policy change resulted in an additional charge of $We mailed a revised Coverage Summary along with a paper Billing Notification. The policy canceled effective July 5, 2016, leaving a balance due of $We received one payment on the policy which was the initial payment of $to start the policy on May 5, 2016.If Mr*** replaced coverage with another carrier prior to the cancel date of July 5, 2016, please have him provide a copy of his replacement policy so that I can update the cancel date and balance dueIf coverage was not replaced prior to the cancel date of July 5, 2016, the balance remaining due is accurate.If you have any questions, please call me at 1-440-620-6941.Sincerely,Eva D***Eva D***Consumer Relations Specialist