Progressive Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To : Progressive Mutual Insurance CompanyCONSUMER RELATIONS DEPARTMENT.Claim # ***12/05/201412/15/2014I reject to and response to there letterMr.Mark L*** letter, now I'm submitting supporting documents to allegations I am claimingClearly the DMV had giving me legal authorization to move and act on behalf of my deceased husband PONCIANO G*** III On Jan.23,I went to the office at The location on Horizon Hill in San Antonio,Texas to sign proper documents to pursue the claim for the TOYOTA TUNDERAI LEFT COPIES OF Affadavitof Heirship of Motor VehicleAlso Power of Attorney To Motor Vehicle also was filedProgressive said we'll keep in contact and we will notify you of outcome and well notify lien holderNow I'm sure that procedures and protocols where not followedMean while no one could do anything until death certificate would issuedIn the following documents you will see where Progressive conducted Deceitful Buisness Act,Forgery,Criminal Simulation,Stealing or Recieving stolen or had stolen check.Making statements to obtain property or credit or in the provisions of certain services.Hindering transport,without the second party.Fradulant Transfer of A Motor Vehicle.Misapplicationof Fiduciary Property or financial InstutionSecuring Execution of DocumentationBy DeceptitionFradualent,Destruction,Removal ,Or Conceal or Writting.Simulating legal process.Decptive Prepartion and Marketing.FraduaLentRefusal to excute release of frauduant lien or claim.Fradualent use or possession of identifying information.etcThese are just of hand of all Federal laws brokenSo this concludes my letter for now but you will here from me again real soon! So if a resolution to this comes to mind let me know if I don't hear from you -days I have no choice but to move forward till Progressive pays me back for what they have done
Regards,
Angela G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Rene ***

Revdex.com:
Consumer response taken over the phone on 7/12/by Revdex.com staff (**)
*** *** indicates she pleased with outcome of her complaint and considers this matter resolved

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with the value Progressive assigned to my vehicle.The N.A.D.Aguide does not include any and all maintenance and upgrades in its vehicle pricing.It is a guide and only a guide.Each vehicle must be inspected and evaluated independently.This vehicle was maintained and restored to an extremely high standard.The appraiser I hired could not complete a full evaluation due to the condition of the car after it was destroyed.Also he had no knowledge of the amount I had spent to restore it.I can provide the parts receipts for inspection by progressive or its agents.Unless progressive can prove I did not install the parts in question ,I expect to be compensated $6, Regards,*** ***

January 15, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Max Insurance
CompanyMs***,I’m writing in reply to your letter dated January 8, 2016.Ms***’s policy began on November 2, 2015, and, at that time, she made a payment of $1,023, which paid her policy in full for six monthsWe sent her emails requesting that she confirm her Paperless option on October 31, 2015, November 2, 2015, November 6, 2015, and November 29, We also sent her a letter on November 23, 2015. Unfortunately, Ms*** didn’t confirm Paperless, so on December 15, 2015, effective November 2, 2015, we removed the Paperless Discount from her policyThis increased the policy $That same day, we sent her a notice and updated Coverage Summary reflecting this changeWe also sent Ms*** a bill for $due on January 2, We didn’t receive this payment, so we added a $Late fee to her policy.On January 9, 2016, Ms*** enrolled in Paperless and confirmed her preferencesWe applied the Paperless Discount and her policy decreased $As an accommodation, I’ve backdated the Paperless Discount to November 2, This decreased the policy $I also removed the $Late fee from her policyCurrently, Ms***’s policy is paid in full until May 2, 2016. I’m sorry for any frustration this situation has caused Ms***If you have questions, please call me at 1-440-620- Sincerely,Stephanie C***Stephanie C***Consumer Relations Specialist

Business response copied and pasted below by Revdex.com staff 1/5/17:January 5, 2017 Revdex.comEuclid Avenue - 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: ***
Policy Type: Personal AutoNAIC Number: 155-37834Company Name: Progressive Preferred Insurance Company
*** ***,We’re writing in reply to your letter dated December 20, Thank you for the opportunity to address *** ***’s inquiry After reviewing the notes on *** ***’s policy, we found that there was never an issue with the tow service he used on November 25, There are no tow requests in December It appears that there was an additional request for tow service with *** on January 3, The first representative had denied the use of roadside because they believed the customer had hit their cap on use of the Roadside serviceThe next representative *** *** spoke with verified that *** *** had not hit his Roadside service cap and because there was a renewal on the policy, we authorized the tow service*** *** was able to use the service.Regarding *** ***’s concern about his rate increase, like all insurers, we periodically review our rates to ensure they are adequate to cover our cost of doing businessOur recent review determined it was necessary to adjust our ratesThis change affects all of our customers in ***We invite *** *** to call us at 1-800-888-so we can review his policy with him to be sure he is receiving the best possible rate with usHe may choose to call his local agent, *** *** *** *** at 1-*** for personalized service.To date, *** *** has not paid for the renewal period of December 9, to June 9, We’re sorry but we cannot honor his request for a period of free coverage for his lapsed carAlso, we apologize for any frustration *** *** experienced with our phone system when he attempted to call us. If *** *** has questions about Roadside service, he can call Rebecca M***If he has questions about his policy, he can call Lisa F* Sincerely, Rebecca M*** Lisa F* National Claims Unit Consumer Relations Specialist 1-440-910- 1-440-395-

Consumer sent the following response:Claim# *** Attn*** Yes I'm writing you because Progressive have not been honest in none of their lettersI called *** corporate office and talked to Jamie (*** *** I questioned them about payment's going straight to the bank and they document postmarks are not trueShe stated that Progressive would have to depositI also called Mayfield Ohio where I mailed my check to and talked to Kurt M *** and he told me the same thing that Jamie told me and they also hold on deposited checks for three days so in all it's no way they dates and there explanation are true I've been saying they had my payment before the 29thThey saying they received it on the third not true he forget to tell you about the holding periodI would appreciate it if you looked over how their story changed constantlyThank *** ***

October
23,
RevDex.com, Inc
Euclid Avenue 4th Floor
Cleveland,
OH 44115-
Attn:
*** ***
Re: File
Number: ***
Customer
Name: *** ***
Claim
Number: ***
Policy
Number: ***
Policy
Type: Motor Home
NAIC
Number: ***
Company
Name: *** *** *** ***
*** ***,
I’m
writing in reply to your follow up letter dated October 16,
Since
we have contacted a repair shop and confirmed it can be fixed, we are
not going to replace *** ***'s Winnebago for this issue
On
October 22, 2015, we have been in contact with *** *** and
confirmed that we will continue to work with him to get the wipers
fixedSince he is currently in *** we will contact a local
mobile repair technician to come look at this Winnebago while he is
in ***If this can't be done, we have contacted his shop near
where he lives in *** and they will fix the wipers once he
returns home
If
you have any questions, please call me at 1-***
Sincerely,
Craig
M***
Craig
M***
Claims
Manager

November 18, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** *** Re: File Number: *** File Name: *** *** on behalf of *** *** Claim Number: *** Policy Type: Personal Auto NAIC Code: *** Company Name: Progressive Advanced Insurance Company *** ***,I’m writing in reply to your letter dated November 11, 2015. *** ***’s insurance carrier, *** ***, completed an inspection of her damaged vehicle and paid to repair itThe claim is currently being subrogated between the two companies.The pictures supplied do show damage to *** ***’s vehicle; however, they do not show fault for either partyWe have thoroughly discussed this with *** ***Unless we receive additional information to show our customer is at fault, we consider this matter closed. If you have any questions, please call me at 1-***.Sincerely, Doug M***Doug M***Claims Supervisor

Consumer Relations Department Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] September 21, 2016 Revdex.com Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: *** *** Re: File Number: *** Customer Name: *** *** Sr. Claim Number: *** Policy Number: *** Policy Type: Motorcycle NAIC Number* *** Company Name: Progressive Premier Insurance Company of Illinois Ms***, I'm writing in reply to your letter dated September 14, This letter represents a follow up response to the Revdex.com’s file ***. Since our last response, there’s been no change of facts on this fileThe investigation reveals that Mr*** was the proximate cause to the accident. Mr***’s carrier (***), Progressive and ***, Mr***’s Uninsured Motorist carriers, investigated this accidentNo additional information provided by Mr*** gives evidence to alter the liability decision. The investigation revealed that Mr*** didn’t admit liability in the lossBoth Mr*** and MsWheeler place liability on Mr***We aren’t in a position to comment on why Mr***’s carrier paid Mr***. Mr*** maintained the right to file a lawsuit to pursue his Uninsured/Underinsured Motorist Bodily Injury claim against both Progressive and *** if he disagreedThe statute of limitations has now expired on both of those claims and a lawsuit wasn’t filed. If you have any questions, please call me at 1-706-728-3731. Sincerely, Sam CH*** Sam CH*** Claims Supervisor

My bank has already made confirmation with progressive via three way conference callAs they requested because they told me no documents I send them could be verifiedHence why the had to call my bank and my bank confirmed to them that the purchase was made at 830amestI will have my bank email me the transaction record and send it as soon as I receive it

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am attaching copies of the documents that indicate that *** has his own insurance coverage I do not have a form to request cancellation of his coverage with Progressive Is Progressive providing me with a cancellation form or do I have to just write a letter to them?
Regards,
*** ***

*** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Progressive explaining their plan structure after the execution of the contract is unacceptableIt's a deceptive practice and Progressive should waive the fee.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

February 12, 2016Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Direct Insurance
CompanyMs***,I’m writing in response to your letter dated February 7, *** *** reported this incident to us on January 24, We assigned the claim to Claims Representative Robert *** on January 25, On January 25, 2016, Mr*** took a recorded statement from Mr***. Mr*** confirmed that he was stopped at the intersection of *** *** *** *** ***, facing southboundHis intent was to turn right on to ***, which would then put him travelling westboundThis intersection is controlled by traffic lightsThis is a large intersection in ***, Nebraska *** Highway runs east and west with two lanes each direction and turning lanesFifteenth Struns north and south with two lanes each direction as well Mr***’s statement indicated he was unsure where the *** wasHe was not sure if the *** was in the intersection or not when he began his turnHe later confirmed he did not see the *** until he started to turn rightMr*** indicated that he was the first vehicle stopped in the right lane, so he could turn right on to *** HighwayHe also confirmed that traffic was very busy, and all vehicles in the area had their headlights on at the timeHe stated he received a green turn arrow and began to turn right and that is when his vehicle and the *** *** hit each other.On January 25, 2016, we reassigned the claim to Claims Representative Sara L*** due to the injuries Mr*** sustainedOn January 28, 2016, we took a recorded statement from our customer, *** ***, the driver of the *** ***She confirmed that she was travelling on 15th Stwhich would have been northbound, to turn leftThere are three lanes on 15th St.; one lane is to make a right hand turn on to ***, and then there are two lanes that you can either go straight or make left turnsThe driver of the *** was in the middle lane, where she could either go straight or make a left turn in to the outside lane of *** Highway.Ms*** indicated that her light turned yellow as she entered the intersection and turned to a red arrow as she was completing her turnShe was not stopped in the intersection, waiting to clear the intersectionShe confirmed that she began her turn and when in the intersection she noted her light was yellowThe damage to Ms***’s vehicle is a small dent on the wheel well of her *** *** on the passenger sideMs*** also indicated that she saw Mr*** start to pull forward from the light, and tried to swerve to avoid the accident, but she was unable to avoid the accidentMs*** was cited for a light violationHowever, she is disputing what is written on the police report.There is no Collision coverage on the *** ***, so Ms*** sent photographs to us on January 24, 2016, of the damage to her vehicleThe photographs confirm that the damage is right on the wheel well on the passenger side of her vehicle We received the police report on February 4, On this date, we called Ms*** and asked her about the police report stating that she entered on a red lightMs*** adamantly disputed this report, saying that she told the officers the same information she gave us in our recorded statement, that her light was a yellow arrow. On February 4, 2016, we also inspected Mr***’s vehicle and met with him in person to discuss his injuries and the accident againOur representative clarified with him in person that he was the first vehicle at a stop and he received a green arrow to proceed with his right turnOur representative also asked Mr*** again if he saw the other vehicle in the intersection, and he stated he knows people go through the light all the time as it is a very quick lightMr*** confirmed that he saw the *** in the intersection when he got his green arrow, but thought she was going to turn in to the other lane, so he proceeded to start his turn Mr*** thought that the *** was in the inside turn lane.After reviewing the damage to both vehicles, the recorded interviews, follinterviews, and the police report, we determined that both drivers contributed equally to the accidentThe damages support that Ms***’s vehicle was in the intersection to be seen at the time Mr***’s arrow turned greenShe had completed her turn and was nearly right in front of Mr***’s vehicle at the time of impactWe further determined that Mr*** had no reason to not see the vehicle in the intersectionBased on the damages to the ***, that vehicle was almost directly in front of Mr*** when he began to turnIt was not safe for him to enter the intersection right when his light turned green because there was still traffic in the intersectionBy Mr***’s own admission, he told us he saw the other vehicle in the intersection right before he started his turn, but thought the other vehicle was turning in to the inside turn lane so he chose to enter the intersection anywayHe further confirmed he knew the light sequence was quick for turning traffic and he knew vehicles are frequently in the intersection completing their turns when lights change color While we admit that Ms*** has some liability for the accident, Ms*** does not have primary liability for the accidentBased on the evidence submitted, her vehicle was there to be seen, vacating the intersection to complete her turnIt was not safe for Mr*** to enter the intersection even though his light had changed, because Ms***’s vehicle had a right to vacate the intersection. Mr*** cannot force his right of way simply because his light had just turned greenIt needs to be safe for him to enter the intersection Based on the liability laws in the State of Nebraska, since we found each party equally responsible for the loss we are unable to provide payment for any damages Mr***’s vehicle sustained or for any injuries he may have received due to this accident We are sorry for any inconvenience this has caused Mr***If you have any questions, please call me at 1-402-972-4843.Sincerely,Kimberly G***Kimberly G***Claims Supervisor

Consumer Relations Department Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] February 5, 2016 Revdex.com Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: *** *** Re: File
Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Premier Insurance Company of Illinois Ms***, I'm writing in reply to your letter dated January 27, 2016. We made several phone and mail contact attempts with *** *** and our actual policyholder, *** ***, during our claim investigationUnfortunately, there was no response to our contact efforts. When I spoke with *** *** on February 4, 2016, he confirmed we had outdated contact information on him, so I updated our recordsI explained to him during our conversation that his current policy doesn’t carry Collision coverageI reviewed the policy and all of the Coverage Summary pages and confirmed that they didn’t list Collision coverageI discussed my review with Mr*** and advised him that as a result, we aren’t able to address the damages to his vehicle. If you have any questions, please call me at 1-770-280-6641. Sincerely, Brad EM*** Brad EM*** Claims Supervisor

(The following has been copy/paste by Revdex.com staff - LST)***May 18, 2017Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou *** Re: File Number: *** Customer Name: Cydney *** Policy Number: *** Policy Type: Personal
Auto NAIC Number: *** Company Name: Progressive Universal Insurance Company Mr***,I received your letter from May 10, I appreciate the time Ms*** took to let us know about her recent policy experienceI’m glad for the chance to review her concerns and to explain the reason for the amount owed. Ms*** chose to receive the documents for her policy using our Paperless optionIt’s important that our Paperless customers review the emails we send because it’s our primary method of communication with them, but I definitely understand that life can get busy and emails aren’t always a priority. After the policy started, we completed an underwriting review and found that we needed to clarify some of the information Ms*** provided for her policy, including the drivers in her householdWe generated a letter on April 4, 2017, asking that Ms*** call us to prevent a change or cancellation of her policy When we hadn’t received a response from Ms*** by April 21, 2017, we sent a Cancellation Notice effective for May 4, 2017, at 12:a.m, via U.SmailThe policy canceled as scheduled. As Ms*** mentions in her letter, she called on the evening of May 5, 2017, to speak to our Underwriting TeamUnfortunately, it was outside of their business hours; I’m sorry for this inconvenienceBecause the policy had already canceled at that point, Ms*** would’ve needed to start a new policy When Ms*** started her Oregon policy with us on March 31, 2017, she chose a bill plan that didn’t require an initial payment up frontInstead, the total cost of her policy was split into five payments, with the first payment of $due on April 30, The policy canceled prior to receipt of any payment, and we would still charge for the days that coverage was activeThe amount owed for the coverage provided from March 31, 2017, until the cancel date, May 4, 2017, is $128.35. I’m sorry if any of our employees gave Ms*** the impression that we didn’t care or value her as a customerWe expect our service consultants to treat all customers with respect, and I’m disappointed to learn that this was not what Ms*** experiencedHer honest feedback is very important, and I’ve shared it with management so they can thoroughly review and address the issue I realize that Ms*** would rather not continue doing business with us, and I’m sorry for the service failures on our part that led to thisIf I can answer any questions, please call me at ***. Sincerely, Anna ***Consumer Relations SpecialistEnclosures

March 17, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** File Name: *** ***/*** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive County Mutual Insurance CompanyMs***,I’m writing in reply to your follow up email dated March 10, 2016.As stated in prior correspondence we’ve denied coverage for this lossIn order for us to afford any type of coverage we have to be given the opportunity to accurately investigate coverage and liability. Our customer has failed to cooperate with our investigation which led to a denial of all coveragesOur denial position stands. If you have questions, please call me at 1-915-519-3033. Sincerely,Alejandro A*** Alejandro A***Claims Manager

February 1, 2018 Revdex.comEuclid Avenue - 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** *** Policy Number: ***
Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Direct Insurance Company Mr***, Thank you for sharing Mr*** ***’s concernsI’m understand Mr*** *** is upset that a collections agency has contacted him about an outstanding balance he owes us on a previous policyI’ve researched why Mr*** *** owes a balance, and hope the following information is helpful. Mr*** ***’s policy was effective January 14, 2017, until June 2, 2017, when he called us to cancel, because he replaced his policy with another companyWe charged him $1,for the coverage we providedWe received $1,549.56, which leaves an unpaid balance of $I’ve included his Final Bill for his recordsBecause we haven’t received the unpaid balance, we’ve sent Mr*** ***’s account to an outside collection agency. In his inquiry, Mr*** *** states that we advised him that he didn’t owe a balance when he canceled the policyTo clarify the conversation, I reviewed his June 2, phone call to usI found that our representative advised him that after the cancellation of the policy, he owes a balance of $184.07, and asked if he would like to make the payment while on the phoneMr*** *** declined and asked us to send him a bill, which our representative agreed to do. I wish we had better news for MrMr*** ***; however, the balance of $he owes us is valid for coverage that we provided himI’m sorry for his frustrationIf you have any questions, please call me at 440-395-0314. Sincerely,Lisa FConsumer Relations Specialist