Progressive Corporation

September 2, 2016Revdex.comEuclid Avenue - 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: ***Policy Type: Personal AutoNAIC Number: ***Company Name: Progressive Premier Insurance Company of Illinois Ms***,I'm writing in reply to your letter dated August 30, 2016.It’s our position that while Ms*** is free to choose whatever shop she prefers for repairs to her vehicle, we’re only obligated to pay for reasonable and customary charges as dictated by the local marketplaceBecause Ms*** chose *** *** *** to repair her vehicle, and this shop charged excessive daily storage and fees, we advised Ms*** to discuss this matter directly with her shop Although *** *** *** isn’t one of our Network shops and we don’t refer vehicles there for repair, we will always honor a customer’s choice of shop If you have any questions, please call me at 1-404-439-7127.Sincerely, Roy B***Roy B***Claims Supervisor

January 26, 2016Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive
Advance Insurance CompanyMs***, I’m writing in reply to your letter dated January 19, 2016. I’m sorry for any frustration or inconvenience this claim has caused Ms***Our investigation is ongoing and is still openWe have requested various documents and information throughout the investigationSome of this has been provided by Ms***, while some has notOn December 11, 2015, we advised Ms***’s attorney of information that we needed to help finalize the investigationWe have also requested an Examination Under Oath (EUO) via Ms***’s attorneyWe have attempted multiple times to set this interview up, but we have not heard back from her attorneyWe have currently requested January 27, 2016, for the EUO There are no times noted where it appears we failed to return any of Ms***’s contact attemptsWe have spoken with her throughout the claims investigation, and are now directing communication to her attorneyWe have provided Ms*** a rental up to the maximum of her policy limit of $during this investigation I am sorry for any inconvenience Ms*** has experiencedAt this time, the resolution of the investigation is pending the EUO If you have any questions, please call me at 1-816-489-4932. SincerelyTate S*Tate S*Claims Manager

*** *** ***Business response copied and pasted below by Revdex.com staff 2/23/17:February 10, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy
Type: Personal Auto NAIC Number: *** Company Name: Progressive Garden State Insurance CompanyMs***I’m responding to your letter dated February 6, Thank you for the opportunity to clarify the situation.MrT*** reported this claim to us on January 6, 2017, stating he struck a pole with his Nissan RogueWe explained to MrT*** that same day that he didn’t have Colllision coverage on his Nissan, and he disputed the informationWe offered to investigate his concerns and pull his phone conversations for further reviewTypically, when retrieving a call from our archives, it can take seven to ten days. In reviewing the calls, we confirmed MrT*** initially called in on September 2, 2016, regarding his online quoteMrT*** requested Comprehensive and Collision coverages be added to the quote with a $deductible for bothDuring that call, MrT*** was informed that due to the recent storms in New Jersey, there were binding restrictions and he could only purchase a policy for liability coveragesWe went on to explain that until the restrictions were lifted, we would not offer Comprehensive and Collision coverageThe binding restriction was in place to prevent the possibility of fraudulent activity related to recent storm damage.During a binding restriction event, we don’t allow the purchase of Comprehensive and Collision coverage for either new customers or existing customersMrT*** was advised to call us back within a few days, and once the restrictions were lifted, we’d be happy to offer the coverage or he could add the coverage via the internet or through our mobile appAt no time during the conversation was an expectation set that we would add this coverage to MrT***’s policy Although we wouldn’t allow the purchase of Comprehensive and Collision coverage, MrT*** was provided a quote at his request for both optionsThe cost for the policy without Comprehensive and Collision was $per month and with the coverage it would be $a monthMrT*** was provided two prices so he was aware of what his monthly payment would be once he added the Comprehensive and Collision coverages. MrT*** electronically signed his Application for Insurance and also signed his Coverage Selections Form on September 3, Since the call in September, additional calls were reviewed as follows:November 10, 2016November 25, 2016December 22, 2016January 6, 2016A review of each of these calls confirms that MrT*** did not request nor discuss adding Collision and Comprehensive coverage to his policy. MrT*** also received Declarations Pages on the following dates:September 3, 2016October 22, 2016November 25, 2016December 6, 2016 December 22, 2016None of the above referenced Declarations Pages show Comprehensive or Collision coverages for the Nissan, and the cost of MrT***’s policy did not change since his purchaseHe continued to pay the $per month as he was advised during the September 2, call. While the lienholder may require Comprehensive and Collision coverage on the Nissan, the agreement to protect the collateral is between the customer and their bank, and we can only require the customer to purchase the state mandated coverage; all other coverage is optional and the customer’s choiceBecause MrT*** listed a lienholder, Nissan Credit, we did notify them of the active policy and the specific coverage, which was provided under the policy. Because the original Claims Representative is no longer available, we’ve recently assigned the claim to another representativeI’m sorry for any delays this may have caused in updating MrT*** on the status of his claim. After reviewing all of the information available, we can confirm that there is no record of MrT*** requesting that Comprehensive and Collision be added to his NissanUnfortunately, there is no Collision coverage for this lossThank you for your consideration in this matterIf you have any questions, please call me at 1-440-910-3177.Sincerely,Jennifer ***Jennifer ***Claims Manager

March 21, 2016Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Universal Insurance
CompanyMs***,I'm writing in reply to your email dated March 15, 2016.Ms***, I'm sorry for our error and for any inconvenience this caused youI've reviewed your policy and the error regarding your *** has been corrected.You are a valued customer and we aim to always provide outstanding customer serviceIf you have any questions, please call me at 1-440-395-3385.Sincerely,Sharon DS***Sharon DS***Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You will see below on 05/19/2017 Brittany informed us they had everything they needed and they were having there company review everything and now they are telling us they need more informationThey still have not submitted another request to the hospitalI don't see why they cant call the hospital and ask for the informationThis is ridiculous and I'm frustrated with the game they are playing I want resolution ASAP From: Brittany J B*** Date: May 19, at 5:48:PM MST To: *** *** , ???MY HUBBY???? Subject: RE: ***Dear ***, Thanks for your patience. I finally was able to obtain the itemized bills for the hospital, emergency room, radiology, and the last page of the chiropractor bill. I’m still waiting for the bills to be reviewed, and I have resent the request (again) today to our automatic processing team. I’m still waiting for them to send the reports back to me I apologize, as this process can take some time, considering the bills I have in the file total almost $12,000.00. I’m hoping to have an update to you by no later than Tuesday, May 30th Sincerely, BRITTANY B***Progressive InsuranceClaims Generalist IntermediateN 18th AvePhoenix, AZ 85027Phone: 623-299-4807Fax: 623-299-4722Monday- Friday 9:00am-6:00pm ***Time sensitive documents or demands cannot be accepted via email or faxSuch documents should be forwarded via U.SMail*** "For your protection, Arizona law requires the following statement to appear on this form. Any person who knowingly presents a or fraudulent claim for payment of a loss is subject to criminal and civil penalties.”
Regards,
*** ***

*** *** *** *** ** *** *** * ***August 25, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou ***Re: File Number:*** Customer Name: Tangelina *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC
Number: *** Company Name: Progressive Universal Insurance CompanyMr***,I received your letter from August 16, I’m sorry that Ms*** feels we’ve mishandled her claimI’m glad to provide additional details about our investigation.On August 1, 2017, Ms*** reported a vandalism claim for damage done to the back window and lift gate of her BMW XIn taking Ms***’ statement, she said she was a victim of domestic violence and believed that a baseball bat caused the damageWe informed Ms*** that she carried Comprehensive coverage for the damage to her vehicle, subject to her $2,deductibleWe then obtained vehicle photos from Ms***, in support of the facts of loss she provided.On August 4, 2017, we inspected Ms***’ vehicle to complete a repair estimate and obtain additional photosThe damage identified isn’t consistent with another vehicle striking the BMW.On August 15, 2017, we obtained and reviewed the police report, confirming that Ms*** also reported this incident to the police as a vandalismI’ve enclosed a copy of the report for reference.The facts of loss support that it’s appropriate to resolve Ms***’ claim under the Comprehensive coverage of her policyI hope this information helps to understand the reasons for our decisionIf I can answer any questions, please call me at ***.Sincerely,Steve ***Claims Supervisor

June 13, 2016Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Northern Insurance
CompanyMs***,I'm writing in reply to your email dated June 5, 2016.Ms*** has been a valuable customer since June 26, Her policy is currently active and will expire on June 26, 2016.On April 21, 2016, we sent her a Nonrenewal Notice advising that we will not be renewing her policy effective June 26, 2016, due to having ten or more claims on her policy since her policy's inception or within the previous months, whichever period is shorterA copy of the notice we sent her is enclosed.Even though Ms*** removed *** *** from her policy, we consider the claims per policy not per person on the policyOur decision to nonrenew this policy will remainI know this may be frustrating or inconvenient for Ms*** and I'm sorry.Please call me with any questions at 1-440-395-3385.Sincerely,Sharon DS***Sharon DS***Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI don't agree with any balance they are saying.
Regards,
*** ***

*** *** ***

January 13, 2016Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115 Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Garden State
Insurance Company Ms***,I’m writing in response to your letter dated January 10, I appreciate the opportunity to address Mr***’s concerns about his policy.When Mr*** called to purchase his policy with us, we reviewed all the available discounts we offer with him in an effort to help him secure the best possible rateDuring the conversations, we explained we offer a discount if he has completed a state-approved accident prevention courseHe had not taken a course at that time, so we did not apply this discount.On January 4, 2016, we received a faxed copy of the course completion certificate showing Mr*** completed an accident prevention course on December 28, Because the completion date is after the policy effective date, we sent Mr*** a letter letting him know that we received the course completion certificate and we would evaluate his policy at the next renewalIf all criteria is met, we will add the discount to his policyWe cannot add the discount to the current policy, as Mr*** had not completed the course at the time he purchased the policy I’m sorry that we did not explain to Mr*** that the discount would not be added until his next renewal. If you have any questions, please call me at 1-440-620-6944. Sincerely, Rose S*Rose S*Consumer Relations Specialist

January 19, 2016Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115 Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Garden State Insurance Company Ms***, I’m writing in response to your follow up letter dated January 15, 2016.Because we failed to explain to Mr*** that the Defensive Driver Discount would not be added to his policy until the next renewal, I’ve made an accommodation to add the discount to the current policy effective December 24, We’ve sent Mr*** a revised Declarations Page and Payment Schedule confirming the reduction in his policy rate.If you have any questions, please call me at 1-440-620-6944. Sincerely, Rose S*Rose S*** Consumer Relations SpecialistEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thank you for replying to my claim I look forward speaking to progressive and resolving this issue

October 7, 2015Revdex.comEuclid Avenue - 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: ***Customer Name: *** ***Claim Number: ***Policy Number: ***Policy Type: *** ***NAIC Number: ***Company Name: Progressive Preferred Insurance
Company*** ***,I'm writing in reply to your letter dated September 30, I'm sorry for anyconfusion and appreciate the opportunity to clarify the situation.We encourage all of our customers to use a repair facility of their choosing, whichwas certainly the case in *** ***’s claimWe made multiple concessionsthroughout this claim in order to allow him to use the shop of his choosingWeconceded to allow for freight and crate charges as incurred by the shop and weagreed to pay the cost of piand delivery of the damaged travel trailer.We’ll reimburse *** *** for an estimate fee from the shop, if he incurred such acost, with proper documentationWe’ll pay for labor rates, materials and shop costsas neededHowever, any labor, material or costs above the local industry normneed to be documentedWe’ll pay for the shop’s higher material costs if they’reable to document these expenses by submitting invoices.We aren’t able to concede to labor rates or material or delivery fees if they aren’tactually incurredIf the travel trailer isn’t repaired, we have no justification to allowfor higher than industry normsDocumentation of costs incurred will be the mannerin which we’ll be able to concede to any additional charges or costs.The shop’s estimate is currently at $12,Our estimate is currently at$8,585.57, which is a difference of $3,Our estimate doesn’t currentlyinclude:? $1,figured to pick up and deliver the travel trailer for repairs? The estimated $for freight and crate charges for parts to be delivered tothe repair facility? The $estimate fee figured by the repair shopAgain, we agreed to pay the above three items if and when they’re incurred andwith proper documentationThe additional $1,difference consists of thedifference in part pricing for the aluminum siding and miscellaneous shop supplies.We agreed to pay additional costs for the parts with invoices.We’ve been working with *** *** and his shop of choice to obtain an agreed pricefor the cost of the repairsIt’s our goal to resolve this claim fairly and amicably andwe look forward to resolving this matter for *** ***.If you have any questions, please call me at 1-***.Sincerely,Jim A***Jim A***Special Lines Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

(The following was copy/paste by Revdex.com staff - LST)***March 23, 2018Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408*** *** ***
*** *** *** ***
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*** *** *** ***
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*** *** *** *** *** ***
*** ***I’m writing in reply to your letter dated March 16, I appreciate the opportunity to clarify this matter. *** *** purchased her policy on February 27, The total cost of the policy is $This amount has not changed since the policy was issued. The total amount is divided into six payments; the initial payment and five subsequent payments which *** *** opted to have withdrawn automatically from her checking accountOn February 27, 2018, we sent a payment schedule to *** *** (a copy of this is attached) which lists four remaining payments in the amount of $and one for $133.47. I’m sorry for any confusion *** *** experienced with us, and hope that this information is helpful. If you have any questions, please call me at ***Sincerely,Jennifer ***Jennifer *** Consumer Relations Specialist

Consumer sent the following response:Claim# *** Attn*** Yes I'm writing you because Progressive have not been honest in none of their lettersI called *** corporate office and talked to Jamie (*** *** I questioned them about payment's going straight to the bank and they document postmarks are not trueShe stated that Progressive would have to depositI also called Mayfield Ohio where I mailed my check to and talked to Kurt M *** and he told me the same thing that Jamie told me and they also hold on deposited checks for three days so in all it's no way they dates and there explanation are true I've been saying they had my payment before the 29thThey saying they received it on the third not true he forget to tell you about the holding periodI would appreciate it if you looked over how their story changed constantlyThank *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Rene ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To : Progressive Mutual Insurance CompanyCONSUMER RELATIONS DEPARTMENT.Claim # ***12/05/201412/15/2014I reject to and response to there letterMr.Mark L*** letter, now I'm submitting supporting documents to allegations I am claimingClearly the DMV had giving me legal authorization to move and act on behalf of my deceased husband PONCIANO G*** III On Jan.23,I went to the office at The location on Horizon Hill in San Antonio,Texas to sign proper documents to pursue the claim for the TOYOTA TUNDERAI LEFT COPIES OF Affadavitof Heirship of Motor VehicleAlso Power of Attorney To Motor Vehicle also was filedProgressive said we'll keep in contact and we will notify you of outcome and well notify lien holderNow I'm sure that procedures and protocols where not followedMean while no one could do anything until death certificate would issuedIn the following documents you will see where Progressive conducted Deceitful Buisness Act,Forgery,Criminal Simulation,Stealing or Recieving stolen or had stolen check.Making statements to obtain property or credit or in the provisions of certain services.Hindering transport,without the second party.Fradulant Transfer of A Motor Vehicle.Misapplicationof Fiduciary Property or financial InstutionSecuring Execution of DocumentationBy DeceptitionFradualent,Destruction,Removal ,Or Conceal or Writting.Simulating legal process.Decptive Prepartion and Marketing.FraduaLentRefusal to excute release of frauduant lien or claim.Fradualent use or possession of identifying information.etcThese are just of hand of all Federal laws brokenSo this concludes my letter for now but you will here from me again real soon! So if a resolution to this comes to mind let me know if I don't hear from you -days I have no choice but to move forward till Progressive pays me back for what they have done
Regards,
Angela G***

Revdex.com:
Consumer response taken over the phone on 7/12/by Revdex.com staff (**)
*** *** indicates she pleased with outcome of her complaint and considers this matter resolved

October
23,
RevDex.com, Inc
Euclid Avenue 4th Floor
Cleveland,
OH 44115-
Attn:
*** ***
Re: File
Number: ***
Customer
Name: *** ***
Claim
Number: ***
Policy
Number: ***
Policy
Type: Motor Home
NAIC
Number: ***
Company
Name: *** *** *** ***
*** ***,
I’m
writing in reply to your follow up letter dated October 16,
Since
we have contacted a repair shop and confirmed it can be fixed, we are
not going to replace *** ***'s Winnebago for this issue
On
October 22, 2015, we have been in contact with *** *** and
confirmed that we will continue to work with him to get the wipers
fixedSince he is currently in *** we will contact a local
mobile repair technician to come look at this Winnebago while he is
in ***If this can't be done, we have contacted his shop near
where he lives in *** and they will fix the wipers once he
returns home
If
you have any questions, please call me at 1-***
Sincerely,
Craig
M***
Craig
M***
Claims
Manager