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Progressive Corporation Reviews (1343)

June 18, 2015Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Universal Insurance Company*** ***, I’m writing in reply to your letter dated June 11, 2015.I appreciate the opportunity to clarify the situation and I ‘m sorry for any confusion. I’ve reviewed this claimWe have in good faith, completed our investigation and found that this loss was not due to a collision with any object but was caused by mechanical failure*** ***’s policy with us does not cover a mechanical failure. I hope this information has helped explain our positionYou can call me with any questions at 1- ***.Sincerely,Thomas *C***Thomas *C***Claims Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

June 8, 2015Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** ** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Select Insurance Company*** ***,I’m writing in reply to your follow up letter dated June 1, 2015.I’m sorry for any frustration this situation has caused *** *** and for any breakdown in communicationAs we previously advised, we attempted to speak with *** *** several times, but we were unsuccessful in speaking with him. If *** *** wants to make payment arrangements, he can contact *** *** *** at 1-866-***, and they will be happy to assist him with payment arrangements. If you have any questions, please call me at 1-440-***.Sincerely, *** *** ***Consumer Relations Specialist

March 4, 2016Revdex.com Euclid Avenue, 4th floorCleveland, OH 44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Northern Insurance
CompanyMs***,I'm writing in reply to your email dated February 27, 2016.On February 24, 2016, Mrs*** and her husband started a policy through *** & *** Agency to be effective March 1, When customers start a new policy they are asked about occurrences on their driving record within the past three yearsWhen Mrs***'s policy was originally written, there were no occurrences disclosedWe later found two comprehensive claims for Mr*** on May 20, 2014, and March 26, These resulted in an increase in their rate of $196.Once payment is made to start a policy, we cannot stop the payment from being deducted from the customer's accountIf they choose to cancel the policy, as in this case, we will cancel it once it's in our systemWe do hold the funds to make sure they clear the bank before issuing a refundWe will refund Mrs***'s account that we withdrew from on March 7, 2016, for $We do not owe interest and will not be paying it on this amountI'm sorry for any confusion or inconvenience Mrs*** has experienced.We did not initiate the cancellation of this policyOn February 24, 2016, *** ***, from their agent's office called and requested to cancel this policy per the insured's request. If you have any questions, please call me at 1-440-395-3385.Sincerely,Sharon DS***Sharon DS***Consumer Relations SpecialistEnclosure

Consumer Relations Department Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] March
7, 2016 Revdex.com Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: *** *** Re: File Number: *** File Name: *** ***-*** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Preferred Insurance Company Ms***, I'm writing in reply to your letter dated March 1, 2016. We received report of the accident that occurred on February 23, 2016, that same dayThe accident occurred at the intersection of *** *** and *** *** Drive in *** ***, MinnesotaStoplights control this intersection. Our customer, *** ***, was westbound on *** Street and planning to turn right into the *** parking lotAs she approached the intersection, the light turned from yellow to redThe road was covered with snow, ice, and slush and as she attempted to stop for the red light, her vehicle continued to slide into the intersection through the red light. Ms***-*** confirmed that the road conditions were snowy/drizzle/sleeting. She reported she was the first vehicle in line stopped at a red light as she was exiting the schoolShe was stopped there for about a minute before the light turned greenShe saw our customer approaching the intersection and assumed she was going to stop so she proceeded to pull out into the intersectionShe said she didn’t see Ms*** again until the impact occurred. Ms*** had a duty to drive her vehicle at a speed for the road conditions and she had a duty to yield the right of way of Ms***-***Ms***-*** had a duty to maintain proper lookout, take appropriate evasive actions, and she also had some assumption of risk by pulling out into that intersection knowing the road conditions and that Ms*** hadn’t yet stopped her vehicle. There weren’t any independent witnesses to this accident. Page 2 Our liability investigation included speaking with both drivers to obtain their version of the accident, and reviews of the accident report, Google Maps view of the accident scene, photos of the damage to both vehicles and Minnesota Statute I’ve enclosed copies of the scene diagram, Google Map photo, vehicle photos, and Police Report for your review. Minnesota Statute states that no person shall start a vehicle which is stopped, standing or parked unless and until such movement can be made with reasonable safety. Based on our investigation we found that Ms*** was the proximate cause of this accident as she breached her duties of maintaining a proper speed for weather conditions and running a red light failing to yield the right of other trafficUnder Minnesota’s comparative negligence laws, we also found that Ms***-*** breached her duty to maintain proper lookout, her duty to make sure that the road was clear to proceed, per Minnesota Statute 169.19, and to take any evasive actions to avoid this accidentWe found Ms***’s negligence for this accident at 75-percent and Ms***-***’s share of negligence at 15-percentOur initial offer of settlement to the ***’s was percent, but we’ve increased that offer to percent, which is the top of our range. Mr***, who wasn’t involved in this accident and didn’t witness this accident, refuses to accept that his wife has any shared responsibility for this loss and won’t accept anything less than percentWe advised Mr*** that if he chose to use his own collision coverage through his carrier that we’d reimburse percent of his deductible up front so he’d have less upfront out of pocket lossMr*** also refuses to use his own coverageOur offer of percent of the ***’s damages stands as well as our offer to cover percent of their deductible should they chose to use their insurance coverage. I'm sorry for Mr***’s frustration and I appreciate the opportunity to clarify the situationIf you have any questions, please call me at 1-651-234-5364. Sincerely, Angela H*** Angela H*** Claims Manager

I was told when I contacted Progressive that my accident forgiveness amount would have increased when I reached years with them which is The damage to my vehicle while being more expensive than expected, was barely noticeable and had no effect on the operation of the vehicleI could have easily waited to get this fixed had I known that my current level of accident forgiveness wouldn't cover it. Rich K***

(The following was copy/paste by Revdex.com staff - LST)***March 10, 2018Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***
Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number:
*** Policy Type: Personal Auto NAIC Code: *** Company Name: Progressive Advanced Insurance Company MrT***I’m writing in reply to your inquiry dated March 2, I understand that MrB*** doesn’t agree with our decision, and I’m happy to explain why we’re unable to cover the cost of the camera and the wire harness. On January 11, 2018, an accident damaged the left side of MrB***’s vehicleUnder his policy, we provided coverage for and completed repairs to the damage on the left side doors of his vehicleAfter the repairs, MrB*** raised a concern regarding the functionality of his cameraWe agreed with him that the best course of action was to have a BMW dealer independently diagnose the camera functionality. On March 1, 2018, the BMW Dealership diagnosed the vehicleThe result of the diagnostic identified contamination in the connection wire to the front bumper cameraThe dealership recommended replacement of the camera and wiring harnessWe spoke directly with the BMW service advisor and the technician who informed us that they did not find evidence this damage occurred from the January 11, accidentThey provided additional information indicating that they do service this model vehicle for this connection failure related to wear and tear of the wiring connector.Based on the information we received from the diagnostic and discussion with the BMW dealership, we were unable to afford coverage under MrB***’s Collision coverageWe did reimburse him for the diagnostic cost incurred at the BMW dealership. I wish I had better news for MrB***, and I appreciate his patience while we worked to resolve his claimIf you have any additional questions or concerns, please feel free to call me at ***. Sincerely,Phil R*** Phil R***Claim Supervisor

(The following was copy/paste by Revdex.com staff - ***)***August 28, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, Ohio 44115Attn: *** *** RE: File Number: *** File Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Select Insurance CompanyMr***,I’m writing in reply to your August 23, inquiryI appreciate the chance to review Mr*** policy to get a better understanding of why his payment was returned, resulting in a $fee. I see that Mr*** purchased his policy using our online site, inputting his banking information at that timeUnfortunately, the information input caused his payment to be returned by the bankMr*** did reach out to us on August 22, to replace his paymentDuring that conversation, we verified the banking information to make sure we had the correct information going forwardMr*** asked us to reverse the $feeOur representative wasn’t able to accommodate Mr*** request. Because Mr*** discussed the miskeyed information in detail with our representative, and made an effort to get this information corrected immediately, I’m happy to waive the $fee. Mr*** September payment, scheduled for processing in September 15, 2017, has been updated to $87.43.I’m glad I was able to take care of this for Mr***.Please don’t hesitate to contact me at 1-440-620-with any questions.Sincerely,Eva ***Consumer Relations Specialist

(The following was copy/paste by Revdex.com staff - ***May 9, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, Ohio 44115Attn: *** *** RE: File Number: *** File Name: *** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Select Insurance CompanyMr***,I’m writing in reply to your May 3, inquiryI appreciate the opportunity to address Ms***’s concerns regarding the handling of her claimI’m sorry Ms*** feels like she wasn’t treated with the respect she deserves during the claim processThat’s not what we intended.Ms*** reported this claim to us on April 12, Ms*** advised the loss occurred on April 2, 2017, and that since our customer left the scene, she wrote down our customer’s tag number. We contacted our customer, Mr**, who states he wasn’t involved in an accident We inspected Mr**’s vehicle and ruled out any damages to the vehicle The police report confirms neither Mr** or his vehicle were at the accident scene when they arrivedWhen the police located Mr**’s vehicle, he denied being involved in an accidentSince there’s no damage to Mr**’s vehicle, and there are no citations, independent witnesses, or accident scene photos that would support Mr**’s involvement in an accident, we’ve denied the claim and have notified Ms*** of our decision.I know Ms*** was hoping for a different answer, and I wish I had better news for her.Please don’t hesitate to contact me at 1-305-506-with any questions.Sincerely,Ivy O***Ivy O***Claim Manager

May 3, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Garden State Insurance
CompanyMs***,I’m responding to your letter dated April 15, Thank you for the opportunity to clarify the situation.The at fault party’s insurance carrier filed arbitration against Mr***’s policyWe responded to this arbitration and won the caseWe have since reached out to Mr*** and updated him on the status of the decision.We have confirmed with the at fault party’s insurance carrier that they will be reimbursing Mr*** for his lossHe is actively following up with the at fault party’s carrier for reimbursement. We will continue to assist Mr*** as needed until he is fully reimbursed If you have any questions, please call me at 1-937-404-7492.Sincerely,Raymond S*Raymond S*Claims Manager

(The following was copy/paste by Revdex.com staff - LST)***December 22, 2017Revdex.comEuclid Avenue 4th FloorCleveland, OH44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC
Number: *** Company Name: Progressive Direct Insurance CompanyMrT***Thank you for sharing MrL***'s concernsI've reviewed our file to explain our claim handlingI hope this information is helpful.This loss involves two drivers who are both insured with usThe loss occurred at the intersection of Young and Keeaumokou StreetsThe speed limit in this area is mph and the loss occurred at approximately p.m. Both drivers claim they had a green light when entering the intersectionThere are no independent witnesses or other means to confirm who had a green light at the time of lossMrL*** states he was traveling in the only lane available in that direction on Keeaumokou Street, at a rate of approximately mphThe other driver in the loss, *** *** states she was traveling in the left lane of the two lanes available for travel on Young streetShe stated that she was driving under the mph speed limit as she wasn't familiar with the area. We reviewed the loss scene and determined that MsR*** entered the intersection well before MrL***The impact occurred after MsR*** had cleared two lanes of travel in the intersection and was almost clear of the lane in which MrL*** was in as he was entering the intersection in the opposite directionWhen the impact occurred, MrL***’s vehicle had just entered the intersection, with part of his vehicle still in the crosswalk (see attached diagram). The impact points to both vehicles, and also confirms that MsR***' vehicle was well into the intersection before being hit in the rear by the front of MrL***’s vehicleMrL*** states that he slammed on his breaks and swerved to the left, which caused a potential T-bone impact of MsR***' vehicle to be a rear impactThis assertion would still confirm that MsR*** was in the intersection prior to MrL***. Based on the evidence available, we believe if MrL*** was traveling at or below the speed limit given the heavy traffic in this area at 4pm, and was aware of the vehicles in the intersection, the accident could've been avoidedThe impact damage to both vehicles is minor (see attached photos), which confirms thisI know this isn't the outcome he was expected, and I wish I had better news. Please call me with any questions at ***Sincerely, Jason G*** ***Hawaii Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again I do not accept this responseMr*** advised progressive that he would be getting a new policy and according to him Progressive told him to not to worry about the paymentmy last conversation with him was he was pretty upset as well because now Progressive was sending it to collectionsRegardless....why would Progressive take his side over mine? Because I make one mistake I am being punished, even my insurance company *** stated that insurance companies have to get the statement directly from the people involved which was my husband....and again that recorded statement said the 28th!! Call Mr*** now he will tell you the same thing!!! They need to think about why Mr*** would not be to concerned....he apparently has already gotten rid of his vehicle so he doesn't care....I am the one trying to prove my case when I did nothing wrongIt is apparent that progressive is not willing to do ANYTHING so I will take further action (in addition to Revdex.com)
Regards,
*** ***

December 23, 2015Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** *** Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Direct Insurance Company *** ***,I’m writing in reply to your letter dated December 14, I appreciate the opportunity to address *** ***’s concerns with our Loyalty Program. We determine a customer’s Loyalty level by the number of years they have maintained continuous coverage with us, with no more than a 30-day lapse*** *** is currently at the Emerald level based on an inception date of June 9, 2003. In reviewing *** ***’s policy history, his earliest policy effective date was April 8, He experienced a lapse in coverage from March 13, 2003, until June 9, Because of this, he would not meet the criteria for Crown level of or more years continuous coverage, with no more than a 30-day lapse. We value *** *** as a long-time customer, and although I’m unable to apply the Crown level membership as requested, at Emerald level he has earned all of the benefits afforded to a Crown level customer, with the exception of Renewal GuaranteeI don’t however foresee any issues based on his current history that would prevent us from offering him a renewal going forward. I’m sorry for any frustration causedIf you have questions, please call me at 1-440-*** Sincerely, Anna O***Anna O***Consumer Relations Specialist

(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number:
*** Company Name: Progressive Advanced Insurance CompanyMrT***I’m writing in reply to your letter dated February 27, Thank you for sending us Ms***s concernsI completely understand her reason for contacting you and appreciate the opportunity to explain what happened. When MsS*** sent in her documents, they were scanned under an unrelated policyProtecting our customer’s personal information is extremely important to us and we want to apologize for our error in handling her documents. I want to assure you that the other policyholder was not able to see any of Ms***s policy or personal informationThe documents have been properly attached to her policy and removed from the unrelated policy. We value Ms***s business and hope that this helps address her concernsIf you have any further questions regarding this matter, please contact me at ***Sincerely,*** *** *** Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My address is *** *** ** milford oh so I never recieved these documents because he didnt update my address as well but the fact is the agent drew money out of my account that was wrong amounts so these quotes mean nothing because the agent did not take out proper payment and did not quote me the correct price this is a fraudulent act and I disagree with this response as it is just pictures and no real explanantion of where my payments really went!
Regards,
*** ***

September 3, Revdex.com Euclid Avenue, 4th FloorCleveland, OH Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Direct Insurance Company *** ***, I’m writing in response to your follow up letter dated August 28, 2015.Some claims do take longer than others doUnfortunately, we are working with *** ***’s chosen repair facility to complete the repairsWe are not repairing the vehicle and our ability to manage the repairs is somewhat limited with shops that are not a member of our networkWe have issued payment for the repairs less *** ***’s contractual deductible.Our Managed Repair Representative Andrew A*** has kept *** *** updated on the repair process of his vehicleWe have addressed his initial delay concerns and feel we have given his claim the attention it deserves*** *** did provide us a recorded statement on July 17, Our investigation includes verifying all information providedWe spoke with the attorney for *** ***, and they are aware of the claims being presented by *** ***He made several complaints to their customer service department and wrote a letter to the state’s attorney generalTheir position is that they are not accepting responsibility for all the damages *** *** is claimingWe do appreciate *** *** being a long-term customer with us, but we still have an obligation to all of our policyholders to thoroughly investigate all claims presented to usAgain, we have already paid his claim less his deductibleBecause *** *** has provided no proof of his damage claims, our ability to pursue *** *** for reimbursement of our payout as well as his contractual deductible is going to be a significant challengeAs noted above, they are not accepting responsibility for the damages being claimed by *** ***This is why we requested he go to the proper authorities/law enforcement to report his claimWe understand *** ***’s frustration and are sorry he has not had an excellent claims experienceWe previously acknowledged our initial handling delays and are working to meet *** ***’s expectations going forwardAny help he can provide to have his chosen shop expedite repairs would be greatly appreciatedIf you have any other questions, please call me at 1-*** Sincerely,Terry B***
Terry B***Claims Manager

Progressive should remove my son from my policy effective 2/4/2015, they should adjust their billing to reflect charges only for myself and my daughter *** *** ***Credit the charge of $to my account and make all necessary adjustments to my policyAnd if there is a credit that should be apply to the policy for any additional charges regarding my son ***, they should refund me that money.I had initiated a complaint on 7/31/against Progressive CorporationComplaint number: ***It was closed by the Revdex.com, but unfortunately this case is not resolvedAfter I sent them the documents to prove that my son has had insurance coverage at the same time I did, they still sent me to collections and are still trying to collect the money from meBellow is the original information I submitted: I called *** *** *** *** on about 2/4/to request automobile insurance for myself and my daughterThey recommend Progressive, so I made an application to obtain coverage with themDuring the interview the agent asked me if I wanted coverage for my son ***, which also resides at my householdBut I told her that he didn't need insurance coverage, he has his own car and has his own insuranceThe representative sent my application to Progressive for only myself and my daughter and in April of I realized that Progressive had added my son *** to the policyI called Progressive and asked them to remove *** from the policy and they told me that I had to sign an exclusion formI never received the form and the next thing I knew was that Progressive cancelled my insurance for not providing then a signed exclusion formThey rated my son on the policy so the charge for covering him was extremely highAnd now they are asking me to pay $I am in disagreement with this action because I never asked Progressive to provide insurance coverage for my son, they added him on their own without asking me if that was my wishMy son in the meantime has his own car insurance and has been paying on his own to have coverageI feel is unfair from Progressive's part to add my son to my policy without my consent, not send me the forms that I was supposed to sign to remove him, cancelled my policy without my knowledge and on top charge me almost $for their mistake

(The following was copy/paste by Revdex.com staff - LST)***September 6, 2017Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number:
*** Company Name: Progressive County Mutual Insurance CompanyMrT***Thank you for your letter dated August 23, I have great news! We are renewing MsW***s’ policy without a lapse in coverage.I will need MsW*** to give me a call at *** so that I can assist her with renewing the policy without a lapse.I want to thank MsW*** for being a loyal customer, and I’m sorry that no one returned MsW***’ callsI’ve reviewed her calls to us, and I agree that she didn’t receive the level of service that she deservesI assure you that feedback and additional training is being providedWe’re always looking for ways to improve the level of service that we provide our customers.I thank MsW*** for bringing this matter to our attentionIf you have any questions, please feel free to call me at ***Sincerely,Gwendolyn A***Gwendolyn A***Consumer Relations Specialist

November 2, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive County Mutual Insurance CompanyMs***,I’m writing in reply to your follow up letter dated October 26, I’m sorry to hear of Mr***’s continued confusion surrounding his coverage. Mr*** signed up to receive communications from us via email and took advantage of the Paperless DiscountThe email on file we have is msz.***@yahoo.com and the one we used to send Mr***’s Renewal Offer on February 6, This is approximately days before the renewal date of March 11, We sent a bill on February 24, 2016, for $due by that renewal date, again of March 11, 2016. With our Renewal Offers we will typically, in good faith, send out an Identification Card to our customers for their convenience, however, payment binds coverage and we have no record of any payment on this renewalIf Mr*** has made a payment and is able to provide proof to us, I’d be happy to review the situation. If you have questions, please call me at 1-440-395- Sincerely,Rose V***Rose V***Consumer Relations Specialist

February 17, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: ***Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive County Mutual Insurance CompanyMs***,I’m writing in reply to your letter dated February 11, I’m sorry to hear of Mr***’s dissatisfaction with our glass claim handling. We’ve reviewed the sequence of events to determine what transpired during the handling of this claimOn February 9, 2016, Mr*** reported this claim to us via our Mobile Claim Report Application at approximately 9:a.mWhen a claim is filed, callback expectations are set for the end of the next business day. On February 10, 2016, our glass representative contacted Mr*** at 1:p.mand a message was left to call back to discuss the claimMr*** returned our call within minutesDuring this first contact call, he advised that the damage on his windshield had spread and was now larger than a dollar billBased on that, the representative advised Mr*** that the windshield would now require a replacement and that he would be responsible for his deductibleThis information was correct and in line with what we normally advise.Based on the information we have, we are unable to waive the deductible requirement for Mr***Because of the sensitivity and the nature of auto glass to weather changes and other factors beyond our control, we are unable to guarantee that repairable damage will not spread and then necessitate a full replacementThis is why we typically do not waive the deductible requirement if the damage spreads prior to the repair being able to be completed.We’ve conducted an extensive search of our systems but have not been able to locate any call beyond the first contact call of February 10, In order for us to be able to review any previous conversation, we would require further details that would enable us to locate itThese would include but not be limited to: the name of the representative he spoke with, the time of the call, and the correct phone number he dialed fromIf these items enable us to locate the conversation, we will be happy to review it and consider whether the information therein allows us to revise our decision.If you have questions, please call me at 1-440-910- Sincerely,Jesus RL***
Jesus RL*** National Claims Unit

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