Progressive Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Progressive are liars whoeever responded to the complaint has no idea ow what is going on with my situation, and dont care, what happened to customer service the call I got for progessive to see my car on Thursday and you sent the guy on Tuesday and I was not home, I was furious, and told me if I didn't take my car I will have to wait until Thursday that is important to me you don't do that to someone, because you think you can, Progressive does not want to admit to any wrong doing on their part, its all pointed to me, through everything I have been going through they have treated me like this is all my fault, has not offered me anythingI have also contacted Insurance Commission, and the young lady I spoke said go ahead, and I did just that, I don't know who Curtis G*** is, but I knew nothing was going to be done, they will continue to treat people any kind of way because they think they can, the people in ohio has been horribel & not caring people I choose not ever speak to them again, this has been aweful for me and my son to go through I have never dealth with people like this, I am very furious, the letter that was wrttien to Revdex.com is full of it, give me a break

Wilson Mills Road N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] November 19, 2015 Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 *** *** *** Re: File Number:
*** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Direct Insurance Company *** ***, I’m writing in reply to your letter dated November 6, I appreciate the opportunity to clarify the situation. On October 17, 2015, *** *** reported a loss that occurred that same dayWe took a statement from him regarding the facts of loss and arranged to review the damages to his Chevrolet ***At that time, we understood *** ***'s vehicle to be repairable. On October 22, 2015, we inspected *** ***'s vehicle and determined that the vehicle estimate for repairs exceeded the value of the vehicleWe then obtained a valuation on the Chevrolet ***. On October 24, 2015, we left a message for *** *** requesting a call back. On October 27, 2015, we left another message for *** *** to call us back. On October 28, 2015, we spoke to *** *** and presented a total loss offer of $17,to resolve his damages, which he acceptedWe immediately sent him the documents needed to resolve the claim with his lienholder, Wells Fargo, and DMV forms required for change of ownershipWe did make an error at that time by not recognizing and adding in *** ***'s Loan/Lease Payoff (NPO) coverage. On October 30, 2015, *** *** contacted us and made us aware that we overlooked the NPO coverage on his policyWe immediately opened the feature and contacted *** ***'s finance company to obtain an updated payoff for his vehicleWe were provided with a 10-day payoff quote of $19,916.99. The additional payment owed under *** ***’s NPO coverage is $1,798.14. The payment owed under his Collision coverage is $17,The total offer for both coverages combined is $18,I’ve enclosed a screen print of the NPO coverage calculator used for the determination of these amounts. We explained to *** *** that his $deductible would still apply for this loss, which he disagreed withHis NPO coverage does not include a separate deductible, but his Collision coverage is subject to a $2,deductibleOutlined below is *** ***'s insuring agreement for his NPO coverage: INSURING AGREEMENT-LOAN/LEASE PAYOFF COVERAGE IF YOU PAY THE PREMIUM FOR THIS COVERAGE, AND THE COVERED AUTO FOR WHICH THIS COVERAGE WAS PURCHASED IS DEEMED BY US TO BE A TOTAL LOSS, WE WILL PAY IN ADDITION TO ANY AMOUNTS OTHERWISE PAYABLE UNDER THIS PART IV, THE DIFFERENCE BETWEEN: THE ACTUAL CASH VALUE OF THE COVERED AUTO AT THE TIME OF THE LOSS; AND ANY GREATER AMOUNT THE OWNER OF THE COVERED AUTO IS LEGALLY OBLIGATED TO PAY UNDER A WRITTEN LOAN OR LEASE AGREEMENT TO WHICH THE COVERED AUTO IS SUBJECT AT THE TIME OF THE TOTAL LOSS, REDUCED BY: AUNPAID FINANCE CHARGES OR REFUNDS DUE TO THE OWNER FOR SUCH CHARGES; BEXCESS MILEAGE CHARGES OR CHARGES FOR WEAR AND TEAR; CCHARGES FOR EXTENDED WARRANTIES OR REFUNDS DUE TO THE OWNER FOR EXTENDED WARRANTIES; DCHARGES FOR CREDIT INSURANCE OR REFUNDS DUE TO THE OWNER FOR CREDIT INSURANCE EPAST DUE PAYMENTS AND CHARGES FOR PAST DUE PAYMENTS; AND FCOLLECTION OR REPOSSESSION EXPENSES. HOWEVER, OUR PAYMENT UNDER THIS COVERAGE SHALL NOT EXCEED THE LIMIT OF LIABILITY SHOWN ON THE DECLARATION PAGETHE LIMIT OF LIABILITY IS A PERCENTAGE OF THE ACTUAL CASH VALUE OF THE COVERED AUTO AT THE TIME OF THE LOSSTHIS LIMITATION DOES NOT APPLY TO OUTSTANDING INDEBTEDNESS SECURED BY AND INCURRED IN CONJUNCTION WITH THE PURCHASE OF A NEW COVERED AUTO THAT IS ADDED TO THIS POLICY WITHIN 30 DAYS OF YOUR BECOMING THE OWNERFOR PURPOSE OF THIS COVERAGE, NEW MEANS AN AUTO THAT WAS NOT PREVIOUSLY TITLEDTHIS COVERAGE APPLIES ONLY IF YOU HAVE PURCHASED BOTH COMPREHENSIVE COVERAGE AND COLLISION COVERAGE FOR THAT COVERED AUTO AND THE LOSS IS COVERED UNDER ONE OF THOSE COVERAGES. On November 12, 2015, we received total loss documents signed by *** *** to move forward with the claim and made payment to Wells Fargo for $18,on his behalf. I’m sorry for any confusion or frustration this has caused *** ***If you have questions, please call me at 1-*** Sincerely, Sid H*** Sid H*** Claims Supervisor Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

November 12, 2015 Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 Attn: *** *** Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Universal Insurance Company *** ***, I’m writing in reply to your letter dated November 4, I appreciate the opportunity to clarify the situation. *** *** purchased her policy with us on August 25, At that time, she elected to have her payments withdrawn via Electronic Funds Transfer (EFT) each month and to complete her application signature process electronically online, both of which resulted in a discount to her rate. When a customer chooses to electronically sign their policy, the option is systematically available online for the first days onlyIf the electronic signature is not completed within the days, we remove the discount from the policy and the option is no longer available. We did not receive a signed application from *** *** online or by mail; however, the E-sign Discount would only apply if the application signature process were completed online. On October 8, 2015, when *** *** had not completed the electronic signature, or returned the signed EFT Authorization Form, we removed the E-sign and EFT Discounts from the policyWe notified *** *** of the Declarations Pages available for viewing online showing the changes and sent her a letter by U.SMail advising of the discount removal. On October 15, 2015, we notified *** *** of her next payment due on October 31, 2015, for the increased amount of $636.47. There was no attempt by *** *** to contact us regarding her policy until November 2, 2015. We received *** ***’s EFT Authorization Form by fax on November 3, 2015, and added the EFT Discount back to the policy effective that date. As we are now outside of the 45-day window for electronic signature availability and sent several email reminders to *** *** of the need to complete the online signature process, we respectfully decline to honor the E-sign Discount. I’m sorry for the frustration this has caused *** ***If you have questions, please call me at 1-***. Sincerely, Anna O*** Anna O*** Consumer Relations Specialist Enclosures

(The following was copy/paste by Revdex.com staff - ***May 9, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, Ohio 44115Attn: *** *** RE: File Number: *** File Name: *** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Select Insurance CompanyMr***,I’m writing in reply to your May 3, inquiryI appreciate the opportunity to address Ms***’s concerns regarding the handling of her claimI’m sorry Ms*** feels like she wasn’t treated with the respect she deserves during the claim processThat’s not what we intended.Ms*** reported this claim to us on April 12, Ms*** advised the loss occurred on April 2, 2017, and that since our customer left the scene, she wrote down our customer’s tag number. We contacted our customer, Mr**, who states he wasn’t involved in an accident We inspected Mr**’s vehicle and ruled out any damages to the vehicle The police report confirms neither Mr** or his vehicle were at the accident scene when they arrivedWhen the police located Mr**’s vehicle, he denied being involved in an accidentSince there’s no damage to Mr**’s vehicle, and there are no citations, independent witnesses, or accident scene photos that would support Mr**’s involvement in an accident, we’ve denied the claim and have notified Ms*** of our decision.I know Ms*** was hoping for a different answer, and I wish I had better news for her.Please don’t hesitate to contact me at 1-305-506-with any questions.Sincerely,Ivy O***Ivy O***Claim Manager

May 3, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Garden State Insurance
CompanyMs***,I’m responding to your letter dated April 15, Thank you for the opportunity to clarify the situation.The at fault party’s insurance carrier filed arbitration against Mr***’s policyWe responded to this arbitration and won the caseWe have since reached out to Mr*** and updated him on the status of the decision.We have confirmed with the at fault party’s insurance carrier that they will be reimbursing Mr*** for his lossHe is actively following up with the at fault party’s carrier for reimbursement. We will continue to assist Mr*** as needed until he is fully reimbursed If you have any questions, please call me at 1-937-404-7492.Sincerely,Raymond S*Raymond S*Claims Manager

I was told when I contacted Progressive that my accident forgiveness amount would have increased when I reached years with them which is The damage to my vehicle while being more expensive than expected, was barely noticeable and had no effect on the operation of the vehicleI could have easily waited to get this fixed had I known that my current level of accident forgiveness wouldn't cover it. Rich K***

Consumer Relations Department Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] March
7, 2016 Revdex.com Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: *** *** Re: File Number: *** File Name: *** ***-*** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Preferred Insurance Company Ms***, I'm writing in reply to your letter dated March 1, 2016. We received report of the accident that occurred on February 23, 2016, that same dayThe accident occurred at the intersection of *** *** and *** *** Drive in *** ***, MinnesotaStoplights control this intersection. Our customer, *** ***, was westbound on *** Street and planning to turn right into the *** parking lotAs she approached the intersection, the light turned from yellow to redThe road was covered with snow, ice, and slush and as she attempted to stop for the red light, her vehicle continued to slide into the intersection through the red light. Ms***-*** confirmed that the road conditions were snowy/drizzle/sleeting. She reported she was the first vehicle in line stopped at a red light as she was exiting the schoolShe was stopped there for about a minute before the light turned greenShe saw our customer approaching the intersection and assumed she was going to stop so she proceeded to pull out into the intersectionShe said she didn’t see Ms*** again until the impact occurred. Ms*** had a duty to drive her vehicle at a speed for the road conditions and she had a duty to yield the right of way of Ms***-***Ms***-*** had a duty to maintain proper lookout, take appropriate evasive actions, and she also had some assumption of risk by pulling out into that intersection knowing the road conditions and that Ms*** hadn’t yet stopped her vehicle. There weren’t any independent witnesses to this accident. Page 2 Our liability investigation included speaking with both drivers to obtain their version of the accident, and reviews of the accident report, Google Maps view of the accident scene, photos of the damage to both vehicles and Minnesota Statute I’ve enclosed copies of the scene diagram, Google Map photo, vehicle photos, and Police Report for your review. Minnesota Statute states that no person shall start a vehicle which is stopped, standing or parked unless and until such movement can be made with reasonable safety. Based on our investigation we found that Ms*** was the proximate cause of this accident as she breached her duties of maintaining a proper speed for weather conditions and running a red light failing to yield the right of other trafficUnder Minnesota’s comparative negligence laws, we also found that Ms***-*** breached her duty to maintain proper lookout, her duty to make sure that the road was clear to proceed, per Minnesota Statute 169.19, and to take any evasive actions to avoid this accidentWe found Ms***’s negligence for this accident at 75-percent and Ms***-***’s share of negligence at 15-percentOur initial offer of settlement to the ***’s was percent, but we’ve increased that offer to percent, which is the top of our range. Mr***, who wasn’t involved in this accident and didn’t witness this accident, refuses to accept that his wife has any shared responsibility for this loss and won’t accept anything less than percentWe advised Mr*** that if he chose to use his own collision coverage through his carrier that we’d reimburse percent of his deductible up front so he’d have less upfront out of pocket lossMr*** also refuses to use his own coverageOur offer of percent of the ***’s damages stands as well as our offer to cover percent of their deductible should they chose to use their insurance coverage. I'm sorry for Mr***’s frustration and I appreciate the opportunity to clarify the situationIf you have any questions, please call me at 1-651-234-5364. Sincerely, Angela H*** Angela H*** Claims Manager

(The following was copy/paste by Revdex.com staff - LST)***March 10, 2018Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** ***
Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number:
*** Policy Type: Personal Auto NAIC Code: *** Company Name: Progressive Advanced Insurance Company MrT***I’m writing in reply to your inquiry dated March 2, I understand that MrB*** doesn’t agree with our decision, and I’m happy to explain why we’re unable to cover the cost of the camera and the wire harness. On January 11, 2018, an accident damaged the left side of MrB***’s vehicleUnder his policy, we provided coverage for and completed repairs to the damage on the left side doors of his vehicleAfter the repairs, MrB*** raised a concern regarding the functionality of his cameraWe agreed with him that the best course of action was to have a BMW dealer independently diagnose the camera functionality. On March 1, 2018, the BMW Dealership diagnosed the vehicleThe result of the diagnostic identified contamination in the connection wire to the front bumper cameraThe dealership recommended replacement of the camera and wiring harnessWe spoke directly with the BMW service advisor and the technician who informed us that they did not find evidence this damage occurred from the January 11, accidentThey provided additional information indicating that they do service this model vehicle for this connection failure related to wear and tear of the wiring connector.Based on the information we received from the diagnostic and discussion with the BMW dealership, we were unable to afford coverage under MrB***’s Collision coverageWe did reimburse him for the diagnostic cost incurred at the BMW dealership. I wish I had better news for MrB***, and I appreciate his patience while we worked to resolve his claimIf you have any additional questions or concerns, please feel free to call me at ***. Sincerely,Phil R*** Phil R***Claim Supervisor

(The following was copy/paste by Revdex.com staff - ***)***August 28, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, Ohio 44115Attn: *** *** RE: File Number: *** File Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Select Insurance CompanyMr***,I’m writing in reply to your August 23, inquiryI appreciate the chance to review Mr*** policy to get a better understanding of why his payment was returned, resulting in a $fee. I see that Mr*** purchased his policy using our online site, inputting his banking information at that timeUnfortunately, the information input caused his payment to be returned by the bankMr*** did reach out to us on August 22, to replace his paymentDuring that conversation, we verified the banking information to make sure we had the correct information going forwardMr*** asked us to reverse the $feeOur representative wasn’t able to accommodate Mr*** request. Because Mr*** discussed the miskeyed information in detail with our representative, and made an effort to get this information corrected immediately, I’m happy to waive the $fee. Mr*** September payment, scheduled for processing in September 15, 2017, has been updated to $87.43.I’m glad I was able to take care of this for Mr***.Please don’t hesitate to contact me at 1-440-620-with any questions.Sincerely,Eva ***Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My address is *** *** ** milford oh so I never recieved these documents because he didnt update my address as well but the fact is the agent drew money out of my account that was wrong amounts so these quotes mean nothing because the agent did not take out proper payment and did not quote me the correct price this is a fraudulent act and I disagree with this response as it is just pictures and no real explanantion of where my payments really went!
Regards,
*** ***

Progressive should remove my son from my policy effective 2/4/2015, they should adjust their billing to reflect charges only for myself and my daughter *** *** ***Credit the charge of $to my account and make all necessary adjustments to my policyAnd if there is a credit that should be apply to the policy for any additional charges regarding my son ***, they should refund me that money.I had initiated a complaint on 7/31/against Progressive CorporationComplaint number: ***It was closed by the Revdex.com, but unfortunately this case is not resolvedAfter I sent them the documents to prove that my son has had insurance coverage at the same time I did, they still sent me to collections and are still trying to collect the money from meBellow is the original information I submitted: I called *** *** *** *** on about 2/4/to request automobile insurance for myself and my daughterThey recommend Progressive, so I made an application to obtain coverage with themDuring the interview the agent asked me if I wanted coverage for my son ***, which also resides at my householdBut I told her that he didn't need insurance coverage, he has his own car and has his own insuranceThe representative sent my application to Progressive for only myself and my daughter and in April of I realized that Progressive had added my son *** to the policyI called Progressive and asked them to remove *** from the policy and they told me that I had to sign an exclusion formI never received the form and the next thing I knew was that Progressive cancelled my insurance for not providing then a signed exclusion formThey rated my son on the policy so the charge for covering him was extremely highAnd now they are asking me to pay $I am in disagreement with this action because I never asked Progressive to provide insurance coverage for my son, they added him on their own without asking me if that was my wishMy son in the meantime has his own car insurance and has been paying on his own to have coverageI feel is unfair from Progressive's part to add my son to my policy without my consent, not send me the forms that I was supposed to sign to remove him, cancelled my policy without my knowledge and on top charge me almost $for their mistake

December 23, 2015Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: *** *** Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company
Name: Progressive Direct Insurance Company *** ***,I’m writing in reply to your letter dated December 14, I appreciate the opportunity to address *** ***’s concerns with our Loyalty Program. We determine a customer’s Loyalty level by the number of years they have maintained continuous coverage with us, with no more than a 30-day lapse*** *** is currently at the Emerald level based on an inception date of June 9, 2003. In reviewing *** ***’s policy history, his earliest policy effective date was April 8, He experienced a lapse in coverage from March 13, 2003, until June 9, Because of this, he would not meet the criteria for Crown level of or more years continuous coverage, with no more than a 30-day lapse. We value *** *** as a long-time customer, and although I’m unable to apply the Crown level membership as requested, at Emerald level he has earned all of the benefits afforded to a Crown level customer, with the exception of Renewal GuaranteeI don’t however foresee any issues based on his current history that would prevent us from offering him a renewal going forward. I’m sorry for any frustration causedIf you have questions, please call me at 1-440-*** Sincerely, Anna O***Anna O***Consumer Relations Specialist

(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number:
*** Company Name: Progressive Advanced Insurance CompanyMrT***I’m writing in reply to your letter dated February 27, Thank you for sending us Ms***s concernsI completely understand her reason for contacting you and appreciate the opportunity to explain what happened. When MsS*** sent in her documents, they were scanned under an unrelated policyProtecting our customer’s personal information is extremely important to us and we want to apologize for our error in handling her documents. I want to assure you that the other policyholder was not able to see any of Ms***s policy or personal informationThe documents have been properly attached to her policy and removed from the unrelated policy. We value Ms***s business and hope that this helps address her concernsIf you have any further questions regarding this matter, please contact me at ***Sincerely,*** *** *** Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again I do not accept this responseMr*** advised progressive that he would be getting a new policy and according to him Progressive told him to not to worry about the paymentmy last conversation with him was he was pretty upset as well because now Progressive was sending it to collectionsRegardless....why would Progressive take his side over mine? Because I make one mistake I am being punished, even my insurance company *** stated that insurance companies have to get the statement directly from the people involved which was my husband....and again that recorded statement said the 28th!! Call Mr*** now he will tell you the same thing!!! They need to think about why Mr*** would not be to concerned....he apparently has already gotten rid of his vehicle so he doesn't care....I am the one trying to prove my case when I did nothing wrongIt is apparent that progressive is not willing to do ANYTHING so I will take further action (in addition to Revdex.com)
Regards,
*** ***

(The following was copy/paste by Revdex.com staff - LST)***December 22, 2017Revdex.comEuclid Avenue 4th FloorCleveland, OH44115Attn: *** ***Re: File Number: *** Customer Name: *** *** Claim Number: *** Policy Number: *** Policy Type: Personal Auto NAIC
Number: *** Company Name: Progressive Direct Insurance CompanyMrT***Thank you for sharing MrL***'s concernsI've reviewed our file to explain our claim handlingI hope this information is helpful.This loss involves two drivers who are both insured with usThe loss occurred at the intersection of Young and Keeaumokou StreetsThe speed limit in this area is mph and the loss occurred at approximately p.m. Both drivers claim they had a green light when entering the intersectionThere are no independent witnesses or other means to confirm who had a green light at the time of lossMrL*** states he was traveling in the only lane available in that direction on Keeaumokou Street, at a rate of approximately mphThe other driver in the loss, *** *** states she was traveling in the left lane of the two lanes available for travel on Young streetShe stated that she was driving under the mph speed limit as she wasn't familiar with the area. We reviewed the loss scene and determined that MsR*** entered the intersection well before MrL***The impact occurred after MsR*** had cleared two lanes of travel in the intersection and was almost clear of the lane in which MrL*** was in as he was entering the intersection in the opposite directionWhen the impact occurred, MrL***’s vehicle had just entered the intersection, with part of his vehicle still in the crosswalk (see attached diagram). The impact points to both vehicles, and also confirms that MsR***' vehicle was well into the intersection before being hit in the rear by the front of MrL***’s vehicleMrL*** states that he slammed on his breaks and swerved to the left, which caused a potential T-bone impact of MsR***' vehicle to be a rear impactThis assertion would still confirm that MsR*** was in the intersection prior to MrL***. Based on the evidence available, we believe if MrL*** was traveling at or below the speed limit given the heavy traffic in this area at 4pm, and was aware of the vehicles in the intersection, the accident could've been avoidedThe impact damage to both vehicles is minor (see attached photos), which confirms thisI know this isn't the outcome he was expected, and I wish I had better news. Please call me with any questions at ***Sincerely, Jason G*** ***Hawaii Claims Manager

November 2, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive County Mutual Insurance CompanyMs***,I’m writing in reply to your follow up letter dated October 26, I’m sorry to hear of Mr***’s continued confusion surrounding his coverage. Mr*** signed up to receive communications from us via email and took advantage of the Paperless DiscountThe email on file we have is msz.***@yahoo.com and the one we used to send Mr***’s Renewal Offer on February 6, This is approximately days before the renewal date of March 11, We sent a bill on February 24, 2016, for $due by that renewal date, again of March 11, 2016. With our Renewal Offers we will typically, in good faith, send out an Identification Card to our customers for their convenience, however, payment binds coverage and we have no record of any payment on this renewalIf Mr*** has made a payment and is able to provide proof to us, I’d be happy to review the situation. If you have questions, please call me at 1-440-395- Sincerely,Rose V***Rose V***Consumer Relations Specialist

September 3, Revdex.com Euclid Avenue, 4th FloorCleveland, OH Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Claim Number: *** Policy Type: Personal Auto NAIC Number: *** Company Name: Progressive Direct Insurance Company *** ***, I’m writing in response to your follow up letter dated August 28, 2015.Some claims do take longer than others doUnfortunately, we are working with *** ***’s chosen repair facility to complete the repairsWe are not repairing the vehicle and our ability to manage the repairs is somewhat limited with shops that are not a member of our networkWe have issued payment for the repairs less *** ***’s contractual deductible.Our Managed Repair Representative Andrew A*** has kept *** *** updated on the repair process of his vehicleWe have addressed his initial delay concerns and feel we have given his claim the attention it deserves*** *** did provide us a recorded statement on July 17, Our investigation includes verifying all information providedWe spoke with the attorney for *** ***, and they are aware of the claims being presented by *** ***He made several complaints to their customer service department and wrote a letter to the state’s attorney generalTheir position is that they are not accepting responsibility for all the damages *** *** is claimingWe do appreciate *** *** being a long-term customer with us, but we still have an obligation to all of our policyholders to thoroughly investigate all claims presented to usAgain, we have already paid his claim less his deductibleBecause *** *** has provided no proof of his damage claims, our ability to pursue *** *** for reimbursement of our payout as well as his contractual deductible is going to be a significant challengeAs noted above, they are not accepting responsibility for the damages being claimed by *** ***This is why we requested he go to the proper authorities/law enforcement to report his claimWe understand *** ***’s frustration and are sorry he has not had an excellent claims experienceWe previously acknowledged our initial handling delays and are working to meet *** ***’s expectations going forwardAny help he can provide to have his chosen shop expedite repairs would be greatly appreciatedIf you have any other questions, please call me at 1-*** Sincerely,Terry B***
Terry B***Claims Manager

(The following was copy/paste by Revdex.com staff - LST)***September 6, 2017Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: *** ***Re: File Number: *** Customer Name: *** *** Policy Number: *** Policy Type: Personal Auto NAIC Number:
*** Company Name: Progressive County Mutual Insurance CompanyMrT***Thank you for your letter dated August 23, I have great news! We are renewing MsW***s’ policy without a lapse in coverage.I will need MsW*** to give me a call at *** so that I can assist her with renewing the policy without a lapse.I want to thank MsW*** for being a loyal customer, and I’m sorry that no one returned MsW***’ callsI’ve reviewed her calls to us, and I agree that she didn’t receive the level of service that she deservesI assure you that feedback and additional training is being providedWe’re always looking for ways to improve the level of service that we provide our customers.I thank MsW*** for bringing this matter to our attentionIf you have any questions, please feel free to call me at ***Sincerely,Gwendolyn A***Gwendolyn A***Consumer Relations Specialist

In discussions with Revdex.com regarding the consumer's rebuttal comments the company has stated their position remains the same