Progressive Corporation

March 7, 2016Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH  44115 Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Marathon Insurance...

Company Ms. [redacted],I’m writing in response to your letter dated February 25, 2016. I appreciate the opportunity to address Ms. [redacted]’s concerns about her policy.On January 26, 2016, Ms. [redacted] did call our Relationship Center advising someone hit her vehicle while parked and wanted to know if her rate would increase with the February 28, 2016 renewal policy. In reviewing Ms. [redacted]’s call, I confirmed that in error, our representative did tell Ms. [redacted] that her rate would not increase as long as the claim was under $1,000. Our insurance program accounts for not-at-fault accidents. Although we do not assess points for not-at-fault accidents, we do consider them in the total rating of the policy. When Ms. [redacted]’s policy renewed, the February 28, 2016 claim did increase the rate an additional $323. Due to our error in telling Ms. [redacted] the claim would not affect her renewal rate, I’ve made an accommodation to remove the January 17, 2016, not at fault accident from this policy period effective February 28, 2016. This change resulted in a credit of $323, reducing the rate from $1,453 to $1,130. Please note, we will add the January 17, 2016 claim to the policy upon the next renewal effective August 28, 2016.I’m sorry for our error and the inconvenience we caused. If you have any questions, please call me at 1-440-620-6944. Sincerely, Rose S[redacted]Rose S[redacted]Consumer Relations Specialist

Please see the attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. 
Regards,
Isatu K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, they did not explain how they came to this conclusion, nor do they want to. Like I have asked to everyone along the Progressive "line", how long is a semi truck retread? Do you know how much damage can be  inflicted by this type of tire when it peels off and comes flying at you in the freeway? How is it that the insurance company, who actually is paying for the claim, had no problems for paying for the wheel cover, but "my" insurance company, decided not to? What I see are shady insurance company practices, and still very poor customer service. How come they don't call me, instead of me having call you? Thanks.
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]September 9, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company...

Name: Progressive Direct Insurance CompanyMr. [redacted]I’m responding to your letter dated September 4, 2017. Thank you for forwarding Mr. [redacted]’s concerns and I’m happy to provide a brief history of his policy to explain what has happened so far.Mr. [redacted] purchased his policy on August 10, 2016. I’ve included a copy of his signed Application for Insurance which discloses his agreement with us about the policy fees and terms of cancellation. This agreement explains the penalty for early cancellation and provides information on the original motorcycle he insured and the coverage he elected.He elected to pay for his coverage using our Electronic Funds Transfer (EFT) auto withdrawal method. His signed agreement provides an explanation letting him know how to terminate the automatic withdrawals and stipulates that we will continue to withdraw funds for coverage, policy changes and renewals, unless otherwise notified by him to discontinue the withdrawals.In September of 2016, Mr. [redacted] contacted us and requested multiple changes of  motorcycles and coverage. At that time, he requested his Comprehensive and Collision deductibles be change from $500/$500 to $1000/$1000. We sent revised Declaration Pages confirming his request.In early July 2017, we sent a Renewal Offer that included a Renewal Bill, Declaration Page and Identification card to the policy address. The Renewal Bill provided the upcoming EFT schedule and explained that we would automatically withdraw the renewal payment on August 10, 2017 to ensure no lapse in coverage.I know Mr. [redacted] would like us to waive the balance due, however, we have filed our cancellation terms with the state and are required to adhere to our filed rules. I’m sorry that Mr. [redacted] was not satisfied with our service and wish him the best in his future endeavors. If he’d like to make payment arrangements, I’d be happy to assist him.If you have any questions, please call me at [redacted]Sincerely,Nancy A[redacted]Consumer Relations Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 6, 2016Revdex.com 2800 Euclid Avenue, 4th floorCleveland, OH  44115Attn: [redacted]Re: File Number: [redacted]File Name: [redacted]Claim Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted] Company Name: Progressive West Insurance CompanyMs[redacted],This is in reply to your August 29, 2016 letter. You have requested clarification regarding the responsibility of seeking reimbursement from [redacted] for the cost of Ms. [redacted]’s vehicle muffler replacement.   It is our position that Ms. [redacted] should be the person to seek reimbursement from [redacted] or contact them to see if they have had a change of heart and will complete the work. This is a third party property damage claim and we do not have an insurable interest in her 2000 [redacted]. We paid Ms. [redacted] for the muffler repairs naming her and [redacted] on the draft. This matter is simply between her and [redacted].                        If you have additional questions, please call me at 1-916-246-3056. Sincerely, Thomas A. S[redacted]Thomas A. S[redacted]Compliance Manager

[redacted] [redacted]June 28, 2017Revdex.com 2800 Euclid Avenue, 4th floorCleveland, OH  44115 Attn: [redacted]Re: File Number: [redacted] Customer Name: Derek [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Universal Insurance CompanyMr. [redacted],I’m writing in reply to your follow-up email dated June 16, 2017.We received a payment of $227.50 on April 11, 2017. This payment was originally due on March 15, 2017. When we didn’t receive Mr. [redacted]s March payment, we issued a Cancel Notice on April 3, 2017, giving him until April 14, 2017 to make the payment.On April 14, 2017, we issued his bill for $237.50 due by April 30, 2017. This was to be the last payment due on the policy period that was to expire effective May 16, 2017. We didn’t receive the payment.We canceled the policy effective May 12, 2017, per Mr. [redacted] request. Since we never received his April payment, he has a balance due after cancel of $210.69, for coverage we provided up to the cancel date. We referred this balance to Credit Collection Services on June 26, 2017. Mr. [redacted] can call us anytime at 800-888-7764 to make the payment. He can also call CCS at 866-945-4973 to make the payment. I hope this helps him to understand why he has an outstanding balance. Please call me with any questions at [redacted].Sincerely,Sharon D. [redacted]Consumer Relations Specialist

February 4, 2016Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]
Re: File Number: [redacted] Customer Name: [redacted]   Policy Number: [redacted]  Policy Type: Personal Auto NAIC Number: [redacted]  Company Name: Progressive...

Southeastern Insurance Company Ms. [redacted],I’m writing in reply to your letter dated January 29, 2016. I appreciate the opportunity to clarify the situation. Our records reflect that Ms. [redacted] used the Roadside Assistance coverage under her policy on the following dates: 03/26/15; 05/10/15; 06/25/15; 07/07/15; 07/13/15; 07/15/15; 10/02/15; 10/03/15; 12/01/15 and 12/02/15. We review all of our policies as they come up for renewal, and claims frequency, including those for Roadside Assistance, can result in nonrenewal of a policy. Based on the dates of service referenced above, we issued a Nonrenewal Notice to Ms. [redacted] on January 14, 2016, effective for February 14, 2016. I’m sorry for any frustration Ms. [redacted] experienced. If you have questions, please call me at 1-440-910-6392. Sincerely, Anna O[redacted]Anna O[redacted]Consumer Relations Specialist

August 19, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] File Name: [redacted]Claim Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted] Company Name: Progressive Select Insurance CompanyMs. [redacted], I’m writing in reply to your letter dated August 17, 2016. We appreciate the opportunity to clarify the situation.On August 2, 2016, we sent a supervisor and a manager out to complete a re-inspection on Ms. [redacted]’s 2013 [redacted]-[redacted] at her shop of choice, [redacted]-[redacted] Services of [redacted] Park. A follow-up inspection was completed on August 4, 2016. During both inspections, we were not able to identify any additional evidence to support Ms. [redacted]’s claim of water ingestion to the engine.We have advised Mike at [redacted]-[redacted] Service to contact us if they find any new evidence that could support Ms. [redacted]’s claim and we will schedule an additional inspection.At this time, all evidence points to a mechanical failure from wear and tear, and lack of lubrication. We will not be covering these damages per our Policy language.Policy 9611 (07/13), Exclusion #8: damage to any vehicle that is due and confined to: a) wear and tear; and c) mechanical, electrical or electrical breakdown or failure are excluded.If you have any questions, please call me at 1-305-506-2558.Sincerely,William F[redacted] Jr.William F[redacted] Jr.Claims Manager

[redacted]Business response copied and pasted below by Revdex.com staff MT 3/15/17:March 15, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: 155-16322 Company Name: Progressive Direct Insurance CompanyMs. T[redacted]Unfortunately, these accidents whether At Fault or Not At Fault are a part of        Mr. [redacted]’s claim and driving history. While we are willing to offer him a quote and request that this time he contact us over the phone to complete the quote; we are respectfully denying his request to quote or issue a policy without these two incidents. We have to follow our underwriting guidelines and rate/rules we filed with the state of Ohio.I understand Mr. [redacted] is frustrated and he doesn’t agree with our rating practices. I’m sorry for this and hope Mr. [redacted] understands why we’re not able to honor his request.  If you have any questions, please call me at 1-440-[redacted]Sincerely,Nancy [redacted]Nancy [redacted]Consumer Relations Specialist

Revdex.com  2800 Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name:...

Progressive County Mutual Insurance Company Ms. [redacted], I'm writing in reply to your letter dated October 12, 2016. We value Mr. [redacted] as a customer and we appreciate his service to our country. Mr. [redacted]’s 2010 [redacted] was in a loss on May 8, 2016. It went to [redacted] Paint and Body in [redacted], Georgia for repairs. It appears from our conversations with Mr. [redacted] and his complaint that he feels the repairs were “immaculate”, but there’s a drivability concern based on vibration and/or noise heard when driving. [redacted] Paint and Body related the concerns partially to a tire balancing issue related to the old wheels and tires Mr. [redacted] put back on the vehicle. The shop balanced those for him and the vibration has been resolved. The remaining issue is that Mr. [redacted] feels the vehicle isn’t safe to drive based on a noise he’s hearing. In an effort to resolve his concerns, [redacted] sent his vehicle to two independent dealerships and an independent mechanic for a diagnosis. None of these three shops was able to identify the “noise” as damages related to the loss. As of October 13, 2016, we offered to tow Mr. [redacted]’s car to another shop of his choice for an additional diagnostic. If the shop’s diagnostic findings reveal any potential related damages, we’ll complete a supplemental investigation to address the findings and make a determination if it’s part of the covered loss. I'm sorry for any inconvenience Mr. [redacted] experienced with his claim. If you have any questions, please call me at 1-678-621-6515. Sincerely, Robert L. W[redacted] Robert L. W[redacted] Managed Repair Claims Manager

March 29, 2016Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]...

[redacted] Re: File Number: [redacted]  Customer Name: [redacted]   Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted]  Company Name: Progressive Southeastern Insurance Company Ms. [redacted],I’m writing in reply to your letter dated March 21, 2016. I appreciate the opportunity to clarify the situation. On January 21, 2016, Ms. [redacted] reported a claim for January 15, 2015. In our investigation of the damage, we noted that the right rear tire had significant uneven wear that supported the reported date of loss. We identified that the damage to the right quarter panel and right door was fresh and the exposed bare metal had virtually no rust.While the vehicle was on the lift, our claims representative brought Ms. [redacted] back to show her the damages. We explained that we would need to set up a second claim to provide coverage for the damages to the quarter panel and door. We also made her aware that each claim would have a separate deductible. Mr. [redacted] advised us of his concerns, indicating that the loss happened when        Ms. [redacted] had a dentist appointment and that he had the suspension repairs completed in the summer of 2015. We agreed to research the matter further in an effort to find additional coverage and address his concerns.We contacted Mr. [redacted]’s mechanic at [redacted]’s Automotive to confirm the date of loss and obtain any documentation of body damage to the vehicle. [redacted] stated he recalled there being some body damage and was surprised that Mr. [redacted] was not repairing it. This information supported some related body damage from the original claim. The mechanic also confirmed that he replaced the right rear lower control arm. We paid for this replacement of the lower control arm under the first claim.Our inspection revealed that there was current damage to the right rear lower control arm, which would require replacement. As Mr. [redacted]’s mechanic replaced the lower control arm in the summer of 2015, and it again required replacement in February of 2016, we had clear indication of two separate losses and possibly a third to this vehicle.We contacted [redacted] at [redacted] to obtain any information that would help support the facts of loss as claimed. In speaking to [redacted], he was aware that Ms. [redacted]’s vehicle struck something in the parking garage but was unable to recall any further details.  As Ms. [redacted] stated she had AAA assist her with changing her flat tire after the impact, we contacted AAA in order to confirm the date of loss and any facts of loss or damages they would have noted in assisting her. We contacted AAA on three separate occasions and spoke to three different representatives. AAA was unable to locate any records in 2015 for the [redacted]s in the Indianapolis area where the loss occurred. When we reviewed this information with Mr. [redacted], he then stated that the loss might have occurred eighteen months prior instead of twelve months, as originally reported. This change to the date of loss now conflicted with the information we initially obtained.  We’ve reviewed and investigated every avenue that we could identify or that the [redacted]s provided us, in order to find all applicable coverage for their vehicle. As a result, we’ve provided them with two accurate estimates for two clearly defined losses that they incurred and charged them the appropriate deductible as agreed upon in their policy.I’m sorry for any inconvenience the [redacted]s experienced. If you have questions, please call me at 1-765-479-4193.Sincerely, Brian D[redacted]Brian D[redacted]Claims Manager

July 25, 20**Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted]any Name: Progressive Premier...

Insurance Company of IllinoisMs. [redacted],We’re writing in reply to your letter dated July 21, 20**. We’re sorry for any confusion and appreciate the opportunity to clarify the situation. When Ms. [redacted] purchased her policy over the internet, she selected the coverages she wanted on her policy. Our website has safeguards in place to educate consumers about the coverages available; it includes an invitation to chat with a live agent, which gives them an option to have a licensed agent call them at their convenience to discuss the coverage options available and to answer their questions before they purchase a policy. We can’t force a customer to purchase Comprehensive and/or Collision coverage for their vehicle. Our quoting system allows a customer to list a lienholder without Comprehensive or Collision coverage; however, if they do this, they receive a warning that their finance company may require Comprehensive and Collision Coverage, and if they’re considering removing or not adding them, it strongly recommends that they contact their finance company. We’ve attached copies of the Application that Ms. [redacted] signed accepting the coverages she chose and the Coverage Summary that also listed her chosen coverages.We were alerted of a coverage issue on July 21, 20** and spoke with Ms. [redacted] on the same date. During our discussion she stated that while she was taking out the policy online that she had additional questions. She stated that she called the 1-800-Progressive phone number and spoke with a male agent. During this conversation she states that she was told to execute the policy online and that he would call her prior agent on Monday to confirm her prior coverages. Ms. [redacted] states that she never heard back from the policy services representative and no changes were made to her coverage.  As a result of her inquiry, we have requested any recorded calls in reference to the above captioned policy be retrieved, so that we can determine applicable coverages for this loss. We expect to have the results of the call retrieval no later than August 1, 20**.  If you have any policy questions, please call Dona. If you have any claims questions, please call Tony.Sincerely, Dona R[redacted]Dona R[redacted]Consumer Relations Specialist1-440-395-3384Tony S[redacted]Tony S[redacted]Newnan Claims Supervisor1- 678-621-6541

March 9, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct Insurance CompanyMs....

[redacted], I am writing in reply to your inquiry dated March 2, 2016. Thank you for the opportunity to clarify the situation.The complaint arises from an accident that occurred on February 17, 2016, which involved [redacted] and our customer, [redacted]. Ms. [redacted] was exiting a Walgreens parking lot to turn left and head east on Ridge Road in Parma, Ohio.  Westbound traffic in the right lane on Ridge Road had stopped to allow Ms. [redacted] to exit the parking lot. Per Ms. [redacted]’s recorded interview, as she started to exit the parking lot, Ms. [redacted], who was westbound on Ridge Road in the right lane behind the vehicle stopped to allow Ms. [redacted] to exit, decided to change lanes into the left lane and was struck by Ms. [redacted]. Ms. [redacted] stated she was traveling in the left lane and didn’t change lanes prior to the accident occurring. Our liability investigation found Ms. [redacted] to be 20 percent at fault for not taking evasive action to avoid an accident.  Upon further review, we’ve changed our liability decision and agree to pay 100 percent of Ms. [redacted]’s damages. Ms. [redacted] was notified of the decision on March 4, 2016.   I’m sorry for the inconvenience this has caused Ms. [redacted]. If you have any questions, please call me at 1-567-336-4410.Sincerely,Julie C[redacted]Julie C[redacted]Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is...

[redacted]. I am the person that originally called when I saw that our bank was not going to honor the first payment. I only called Progressive because I wanted them to know it was coming back and I wanted to be responsible and be square with them when everything cleared. I never wanted to make a second payment. Progressive would not let me listen to the phone conversation I had with the first representative over the phone. They said they would sent it to me and I still have not received anything. They act like I chose to go ahead and make a second payment.  I did not. From what I remember from the phone conversation with the first representative, either he told me they wouldn't run it again (which is what I remember) or he was very unclear and I was clearly confused. The worst part is that even after we canceled our policy due to the horrible customer service I received, they still retried the second payment. They overdrew my account for days and I ended up with more returned payments due to them. They will not acknowledge any wrong doing. How can they justify retrying the second payment when I told them I didn't want a second payment and even canceled my account? Yes I got my refund but they still refuse to admit any wrong doing and they made me take on a lot of overdraft charges.
Regards,
[redacted]

June 22, 2016Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]          Claim Number:         [redacted] Policy Number: [redacted]   ...

      Policy Type: Personal AutoNAIC Number: [redacted]Company Name: Progressive Northern Insurance CompanyMs. Ibrahim,I’m writing in reply to your email dated June 15, 2016. We completed an initial inspection of Ms. [redacted]’s vehicle on April 27, 2016, and completed an estimate in the amount of $694.66 for damages. Our representative noted the excessive oil leakage from several areas of the engine and wanted to have the mechanics at the shop inspect it as well for further investigation. Indications were that this was a pre-existing issue because of the significant amount of build-up and debris. When we discussed this with Ms. [redacted], she decided to pull her vehicle from the shop. We attempted to make contact with her but did not receive any return calls from her. A claims supervisor also tried to contact her on May 23, 2016, without success. Without receiving a return call from Ms. [redacted], and with the repairs being completed at another shop, the issue was considered to be resolved at the time. I contacted Ms. [redacted] and we agreed to have another diagnostic completed at the repair facility of her choice. She will determine the shop and have them contact me once it is there for assessment and next step determination. I’m sorry for any frustration Ms. [redacted] experienced with her claim. If you have any questions, please call me at 1-803-513-2729.Sincerely, Todd D[redacted]Todd D[redacted]Claims Manager

(The following was copy/paste by Revdex.com staff - LST)[redacted]August 14, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, Ohio 44115Attn[redacted]RE: File Number: [redacted] File Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name:...

Progressive Select Insurance CompanyMr. T[redacted]I’m writing in reply to your August 10, 2017 inquiry. Thank you for bringing the C[redacted]’s concerns regarding the policy cancellation to my attention. I can certainly understand why Mr. C[redacted] is upset. I’d like to apologize for the frustration our cancel notice caused. That’s certainly not what we intended. I’ve reviewed the policy and appreciate the chance to provide some information that will help answer Mr. C[redacted]’s questions.The C[redacted]’s drivers licensing information didn’t cause the policy cancellation. I see the initial payment of $658, processed on August 1, 2017, was returned by the bank unpaid. Whenever the initial payment is returned unpaid by the bank, the policy is null and void. For this reason, we’re not able to reinstate the policy.I’d also like to say I’m very sorry for the negative experience the C[redacted]’s encountered when going through the policy purchase process! It’s a shame that their first experience with us was a negative one. That’s not what I like to hear. I’ve passed along some feedback to make sure this situation doesn’t happen to any other customers going forward.If the C[redacted]’s haven’t already purchased another policy with another carrier, I’d invite them to give us a call at [redacted]. We’d be more than happy to start another policy for them. Since we already have the licensing documentation on this policy, the process should be much easier and less stressful.Please don’t hesitate to contact me at [redacted] with any questions.Sincerely,Eva D[redacted]Eva D[redacted]Consumer Relations Specialist

Response attachedBusiness response copied and pasted below by Revdex.com staff MT 3/22/17:March 22, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: Melissa TrahanRe: File Number: [redacted] File Name: Angela G[redacted] Claim Number: [redacted] Policy...

Type: Personal Auto NAIC Number: 155-29203 Company Name: Progressive County Mutual Insurance CompanyMs. T[redacted]I’m writing in reply to your letter dated March 9, 2017. Thank for the opportunity to clarify the situation.On December 5, 2014, Eddie G[redacted] drove a 2014 Toyota Tundra owned by Ponciano G[redacted], when it was involved in a major accident. The damages to the 2014 Toyota Tundra were severe and resulted in it being declared a total loss. Unfortunately, Ponciano G[redacted] was in the hospital at the time of loss and passed away shortly after the accident. He didn’t have a spouse or any other person on his policy. Because we weren’t aware that he was married, we requested verification from Ms. G[redacted] to confirm she was the spouse prior to discussing confidential information with her.I’m sorry that Ms. G[redacted] feels we acted illegally on behalf of Mr. G[redacted]. On March 9, 2015, Security Service Federal Credit Union repossessed the 2014 Toyota Tundra. At that time, Mr. G[redacted] still owed Security Service Federal Credit Union $41,194.58.On March 24, 2015, we issued a payment of $30,641.68 to Security Service Federal Credit. The payout represents the Actual Cash Value (ACV) of Mr. G[redacted]’s vehicle less his $499 deductible. Because the ACV was less than the amount still owed on the loan, it left a negative equity of $10, 513.14, owed to Security Service Federal Credit Union.The title was transferred to Progressive Casualty Insurance Company once we reached a settlement with the lien holder. On May 1, 2015, we sold the salvage to Superstar Auto Parts on a “Parts Only/Junk Title” because the damage to the vehicle was so extensive.We’ve explained to Ms. G[redacted] that our contractual obligation has been fulfilled and that we’ve paid the ACV under Mr. G[redacted]’s Collision coverage to the lien holder. I’m sorry that she feels that any of our interactions were rude as that wasn’t our intention. If you have questions, please feel free to call me at 1-210-774-2789.Sincerely,Mark [redacted]
Mark [redacted]Mark [redacted]Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10930908, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am unable to afford the new rate Progressive has assigned. The representative specifically told me since I set the online account up on the iPad the notification wouldn't have come up to view the document. Meanwhile If I am unable to get the original quote of $476 a month (right now they have a balance of $636) I will have to cancel the policy & go elsewhere. In the event this does happen I wish to be fully refunded I'm already paying double the price for Car Insurance. Best Regards,
[redacted]