Progressive Corporation

June 9, 2016Revdex.com2800 Euclid Ave., 4th FloorCleveland, OH  44115-2408Attn:  [redacted]Re: File Number: [redacted] File Name: [redacted] Policy Number: [redacted] Claim Number: [redacted] Policy Type: Commercial LinesNAIC Number: [redacted]Company...

Name: United Financial Casualty CompanyMs. [redacted]:I'm writing in reply to your letter dated June 7, 2016. I appreciate the opportunity to clarify the situation.On November 22, 2014, Mr. [redacted] reported that an unknown driver struck his vehicle. This incident occurred during the policy period effective April 23, 2014 to April 23, 2015. For this reason, we did not add the claim for that policy period. On March 20, 2015, we issued a Renewal Offer for the policy period effectiveApril 23, 2015 to April 23, 2016. The claim in question was still open at the time we issued the renewal for this period. We added this accident to Mr. [redacted]’s driving history as an open claim, for informational purposes only. This meant that we had not yet determined fault, and the accident did not have any impact on the rate at that time. We did not close the claim until July of 2015, after this policy period was already in effect. We would follow up to update Mr. [redacted]’s driving record at the next renewal.  When we issued the renewal for the policy period effective April 23, 2016, we updated the accident to an at-fault accident, because we had issued payments for the claim under Collision and Medical coverage over our threshold amount. Typically, when we make a payment under Collision and Medical coverage, it’s because we determined our driver at-fault. However, this was a hit and run situation that should have been listed as a not-at-fault accident.We have changed this incident from an at-fault accident on the present policy period, effective April 23, 2016, which resulted in a credit of $594.I’m sorry for the inconvenience this caused. If you have any questions, please call me at 1-440-910-1103.  Sincerely,Erika C[redacted]Erika C[redacted]Commercial Lines Representative

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I was able to open and read this on my phone and accept that they will reverse the charges. my bank returned the payment which incurred the fee they tried to charge because they were no longer authorized to draft from my account and  I also notified my bank to allow no further drafts from my account ever.  this company continues to solicit me and if possible I wish to be removed from their mailing list.  thanks so muchh for all you help in this matter. I will contact you again if they fail to do as promised.

February 26, 2016Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]    Policy Number: [redacted] Policy Type: Personal Auto  NAIC Code: [redacted] Company Name: Progressive Southeastern Insurance Company    Ms. [redacted],I am writing in reply to your inquiry dated February 19, 2016. I have backdated the cancellation of Mr. [redacted]’ policy to September 30, 2015. On February 10, 2016, we mailed a draft for $106.18, to his policy address. I also contacted the collections agency and informed them there is no balance owed. On February 11, 2016, we sent Mr. [redacted] a letter informing him of the refund. I am sorry for any inconvenience this may have caused. If you have any questions, please feel free to call me at 1-440-620-6940Sincerely, Jeff P[redacted]Jeff P[redacted]Consumer Relations SpecialistAttachment

September 26, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Select Insurance...

Company Ms. [redacted],I’m writing in reply to your September 22, 2016 inquiry. I appreciate the opportunity to address Ms. [redacted]’s concerns and clarify the situation.I see that Ms. [redacted] spoke with our service consultant on September 20, 2016, at 2:05 p.m. During this conversation, we updatedMs. [redacted]’s occupation which resulted in a credit of $0.69 on her policy period that expired September 23, 2016.We also updated the Renewal Offer to reflect the occupation change. Updating the Renewal Offer resulted in a new six-month rate of $903.I’m very sorry for any confusion Ms. [redacted] experienced.If you have any questions, please call me at 1-440-620-6941. Sincerely,Eva D[redacted]Eva D[redacted]Consumer Relations Specialist

March 3, 2016Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted]Customer Name: [redacted]Policy Number: 907044486Policy Type: Personal AutoNAIC Number: 155-21735Company Name: Progressive Premier Insurance Company of IllinoisMs. [redacted],I'm writing in reply to your letter dated February 25, 2016.I’m sorry if I offended Mr. [redacted] by providing the Snapshot details, as I was only trying togive him the most up to date information. I confirmed that we charged the device fee onFebruary 19, 2016, but after we received it on February 24, 2016, we removed this fee.Whenever there’s a policy change that affects the rate, we legally have to issue new policydocuments to the customer. We didn’t make arbitrary changes to Mr. [redacted]’s policy; wemade a coverage change that he requested and we updated the policy when we needed toadd or remove discounts.We removed EFT effective January 31, 2016, which increased the policy a prorated amountof $8.02. The $8.02 is based on this change being effective on January 31, 2016, and goingto the policy’s expiration date of March 5, 2016, which is 34 days. If you divide the $8.02 bythe 34 days, it equals a charge of about $.24 per day. We canceled the policy once wereceived his email cancel request effective February 1, 2016. This means we only chargedhim for the EFT removal for one day, or about $.24. I can understand why the timing of thisis bothersome to Mr. [redacted], but without knowing when he’d send us the cancel request,we wanted to make sure that the scheduled withdrawal didn’t occur on February 1, 2016.I’m not able to add EFT back onto the canceled policy for one day so that Mr. [redacted] isn’tcharged the $.24, so I removed a $1 Installment fee due to the situation.If you have any questions, please call me at 1-440-395-3384.Sincerely,Dona [redacted]Dona [redacted]Consumer Relations Specialist

AttachmentBusiness response copied and pasted below by Revdex.com staff MT 2/1/17:January 30, 2017Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Melissa Trahan Re: File Number: 11909878   File Name:   Robert Anderson   Claim Number: 16-2854199 Policy Type: Personal Auto   NAIC Code: 155-11851Company Name: Progressive Advanced Insurance Company      Ms. Trahan,I’m writing in reply to your inquiry dated January 24, 2017. As Mr. Anderson points out in his complaint, the police report didn’t assist in determining any fault. Penn National insured Mr. Anderson’s vehicle at the time of loss. Penn National has informed us that they compensated Mr. Anderson for his damages using his Collision coverage. Penn National and we are both members of Arbitration Forums and if we can’t resolve the liability issue, the Arbitration Forum will hear the case. A decision from intercompany arbitration will be binding for both carriers.If you have any questions, please call me at 1-717-730-1584.Sincerely,Brian RoseBrian RoseClaims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I will see if the lady by the name of Nicole progressive new agent now on my claim will get the ball rolling for this ordeal unlike first agent Mr. [redacted]! ? Also if so I need to see what the new estimate will determine to get my car back in immaculate condition like it once was before this accident , I attached before and after pitted to this claim response.  Also , I strongly feel the original estimate will not cover the total repairs I need to put my car back to its original state. ......So I will come to a close on this once complaint once progressive truly satisfy my needs with your help and if this does not get the situation resolve may have to result to a higher means of help (State Dept.of Insurance Commerce ) But hopefully I do not have to go that far and they comply with this Revdex.com resolution system.
Regards,
Pamela J[redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]May 24, 2017Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou T[redacted] Re: File Number: [redacted]   Customer Name: Christian [redacted]   Policy Number: [redacted]   Policy Type: Personal Auto NAIC Number: [redacted]  Company Name: Progressive Southeastern Insurance Company Mr. [redacted],Thank you for providing us with the additional information from Mr. [redacted] on May 11, 2017.  I don’t show that we received notification previously about Mr. [redacted]’s new policy with [redacted]’s. In order to change the cancel date, I’ll need proof of the new coverage Mr. [redacted] purchased for himself and his vehicles. Once received, I’ll review it and make the necessary updates to the policy. If there’s anything else I can do to help, please call me at [redacted]. Sincerely, Anna O[redacted]Consumer Relations Specialist

Response attachedBusiness response copied and pasted below by Revdex.com staff MT 3/21/17:March 20, 2017Revdex.com, Inc.2800 Euclid Avenue 4th FloorCleveland, OH  44115-2408Attn:  Melissa TrahanRe:  File Number: [redacted]       Customer Name: [redacted]              Claim Number: [redacted]       Policy Number: [redacted]        NAIC Number: 155-44180       Company Name: Mountain Laurel Assurance Company Ms. T[redacted]I’m writing in reply to your follow up letter dated March 14, 2017. Thank you for the opportunity to provide you with this information.On March 8, 2017, we made contact with Mr.H[redacted] to review the new damage being claimed. He states that he swerved to the right and struck a guardrail causing damage to the right side of his vehicle. He also states that during the intial call he informed the representative of what happen during the accident, but not after the accident. Which is the reason this damage wasn’t mentioned in the initial call about the accident. After reviewing the damages to Mr. H[redacted]’s vehicle we haven’t been able to support the damages being covered under claim 16-2765652. If Mr. H[redacted] has any additional information to support this damage happening at the time of the accident, we are willing to review it for coverage. We will be mailing Mr. H[redacted] a letter outlining our decision. Again, I’m sorry for the frustration this has caused. Please call me with any questions at 1-615-[redacted]Sincerely,Brandon A[redacted]Brandon A[redacted]Claims Manager

March 30, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, FL 44115Attn: [redacted]Re: File Number: [redacted] File Name: [redacted] Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted] Company Name: Progressive American Insurance CompanyMs....

[redacted], I’m writing in reply to your letter dated March 26, 2016. We appreciate the opportunity to clarify the situation.Ms. [redacted] purchased her policy on December 1, 2015 for a six-month rate of $5,120. She chose to pay her monthly installments using our Electronic Funds Transfer (EFT) billing option. Verbiage on the EFT Authorization form states we may adjust scheduled deductions to reflect any policy changes. On December 9, 2015, Ms. [redacted] contacted us to advise she was married. We updated the marital status to reflect married, resulting in a credit of $1,224.63. This change reduced her monthly installments to approximately $609. On December 22, 2015, we mailed a Cancel Notice letting Ms. [redacted] know her policy would cancel on February 5, 2016, due to more than three Personal Injury Protection claims happening within the last 59 months.On December 24, 2015, we mailed a letter to Ms. [redacted] letting her know we were made aware of additional household members that weren’t disclosed on the Application. All persons of licensing age residing in the household or having regular access to the covered vehicles must be included on the policy or specifically excluded. On January 13, 2016, we added [redacted] to the policy resulting in an additional charge of $5,659.64. We mailed an updated Coverage Summary along with an updated Payment Schedule. The policy canceled effective February 5, 2016, leaving a balance due. If Ms. [redacted] would like to provide documentation confirming [redacted] is not a household resident, I will be happy to review the documentation and make necessary adjustments to the policy and balance due. Ms. [redacted] may provide any of the following documentation for [redacted]:Current homeowner’s insurance policy or Renters insurance coverageW2, 1095 or 1099 Paycheck stub (dated within the past 60 days)Federal or State government documents (dated within the past 60 days)If one of the above is not available, two of the following can be provided:Property tax bill Driver’s license issued within the past six monthsUtility bill (dated within the last 60 days) from gas, electric, water, internet, cableThe balance remaining due is accurate and will remain in a collection status unless residency documentation is received for [redacted].I’m sorry for any frustration Ms. [redacted] experienced.If you have any questions, please call me at 1-440-620-6941.Sincerely,Eva D[redacted]Eva D[redacted]Consumer Relations Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.From: [redacted]Date: Thu, Dec 31, 2015 at 11:18 AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: [redacted]My original complaint clearly states:"I've been insured with Progressive for about twenty years. My level of membership should be the highest level, or Crown membership. I've been with Progressive for over twenty years. Progressive claims I had a laps in membership for about three months. The three months Progressive is claiming was a result of Progressive's failure to forward my billing to the correct location. As a result I was told I had no coverage. Progressive's failure is causing me to not have a top membership level."Progressive failed to answer the allegations in my letter leaving certain allegations admitted. My complaint alleges:"Progressive claims I had a laps in membership for about three months. The three months Progressive is claiming was a result of Progressive's failure to forward my billing to the correct location. As a result I was told I had no coverage. Progressive's failure is causing me to not have a top membership level."The complaint clearly states the three months laps was "Progressive's failure to forward my billing to the correct location". Progressive never denied this allegation.>>>>>>>>>>>>>>>>>&...⇄ responded:"In reviewing [redacted]’s policy history, his earliest policy effective date was April 8, 1997. He experienced a lapse in coverage from March 13, 2003, until June 9, 2003." >>>>>>>>>>>>>>>>>>...⇄ my initial policy with progressive was around 1993-1994. I purchased a [redacted] new and was insured by Progressive, and has been insured ever since. Obviously, Progressive's records review missed this data, and would have giving me more the twenty years.Finally, Progressive's 30 day policy was not in force when I originally became Progressive insured, therefore I should not be bound by policy changes, unless Progressive can show, clearly, that I was notified of the policy changes by documentation sent to me which allows me to refute the changes. And, the 30 days Progressive is stating never originally stated that there can be no laps in coverage, as I have read Progressives original promotional material.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
iT IS A LIE. fIRST OF ALL THEY BROUGHT STUFF UP THAT WAS not ASKED ABOUT. 2ND THEY LIED ABOUT THE TOWING. I HAVE WITNESSES, THAT THE TOWE TRUCK CAME AT 7.15PM AND TOWED TO MY APARTMENT. I ALSO HAVE WITNESSES OF ME WAITING FOR THE TOW TRUCK. 3RD THE CAR WAS NOT TOWED ON APRIL 2 2016 TO THE REPAIR I HD TO CALL AGAIN ON APRIL 3 2016 AND WAIT 90 MINUTES AND IT WAS TOWED TO WHERE THEY REPAIRED IT. I TALKED TO A VERY RUDE PERSON WHO CALLED HER SELF HAYLEY AND SHE TOLD ME IT WAS MY LAST TOW WHICH I DO NOT UNDERSTAND BECAUSE THE TOW TRUCK DRIVER SIAD THEY WERE NOT! GOING TO CHARGE ME FOR STA TOW BECAUSE IT WAS A SHORT DISTANCE.I HAVE AN EMAIL DATED MARCH 29TH FROM LAUREN C[redacted] SAYING SHE WOULD BE HAPPY TO HELP US OUT ON OUR CLAIM AND WE WERE COVERED!!!!!!!!!!!!! SO THAT IS A LIE ALL I WANT YOU TO DO IS GET MY 33.00 OFF. I HALF ALSO NOTIFIED MEDIA DN INSURANCE COMMSSIONER. PLEASE HELP ME FIGHT AND GET MY 33.00 OFF. THESE PEOPLE ARE LYING.

October 20, 2017     Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH  44115 Attn: [redacted]   Re:    File Number:          [redacted]           File...

Name:             Marcus V[redacted]           Policy Number:     [redacted]           Policy Type:           Personal Auto           NAIC Number:       [redacted]           Company Name:    United Financial Casualty Company     Mr. T[redacted]   I’m writing in reply to your letter dated October 13, 2017. I understand Mr. V[redacted]’s frustration, and I’m sorry that he felt that we haven’t met his expectations.   Mr. V[redacted] always has the right to choose the facility that completes the repair of his vehicle. We didn’t advise that he must take his vehicle to our vendor or any other facility. We’ve consistently advised that payment will be the reasonable cost based on the prevailing competitive rates in the area. Unfortunately, the facility he chose provides additional services other than glass replacement and; therefore, charges a labor rate higher than the glass repair facilities in his area.   We’ve approved the use of original manufacturer equipment. This part is solar coated and includes one other additional rain sensor feature. This rain sensor feature is carried on numerous makes and models and is considered a standard process in the glass replacement industry. It doesn’t require special repair that only a dealer could conduct.   The 1 to 2 hour repair time quoted by a local glass shop in his area obtained by the supervisor he spoke with on September 25, 2017, was based on an average repair time for a basic windshield installation. The exact repair time for his windshield wasn’t requested from that local glass shop.   The National Auto Glass Specifications benchmark guide, the standard utilized by the auto glass industry, indicates that the repair time for a windshield replacement on his vehicle is 5.3 hours. The BMW dealership quoted an additional two hours of repair time for pre-inspection and post-inspection at a cost of $195 per hour, which is not required for windshield replacement.    We’re unable to authorize the 2 hours of unnecessary repair time for pre-inspection and post-inspection, which are unrelated to the windshield replacement. Additionally, we can’t authorize a labor rate that exceeds the reasonable labor rate being offered by the glass repair facilities in the area.   I understand this isn’t the answer that Mr. V[redacted] wanted. If have any questions, please call me at [redacted]    Sincerely,   Heather M[redacted]   Heather M[redacted] Progressive Claims

October 4, 2017     Revdex.com, Inc. 2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408 Attn: [redacted]   Re:    File Number:          [redacted]           Customer...

Name:    [redacted]           Policy Number:      [redacted]           Policy Type:           Personal Auto           NAIC Number:       [redacted]           Company Name:    Progressive Advanced Insurance Company     Mr. [redacted]   Thank you for your September 28, 2017 letter. I appreciate the opportunity to address Ms. R[redacted]’s concerns.   I reviewed her policy and the phone call she made the day she canceled the policy. On September 18, 2017, she called in and advised that she never took possession on a recently added 2017 Toyota Rav4. She also advised that she turned in her plates to the DMV. We confirmed with her that she wasn’t going to purchase a new vehicle, and she advised “not right now.”   Because of this, we processed her request to remove the 2017 Toyota effective the date it was added (September 16, 2017) and canceled the policy effective September 18, 2017. We’re unable to have a policy in New York for a customer without a vehicle listed.   While I understand Ms. R[redacted]’s frustration, we processed the cancellation per her request and according to the information she provided us. I know this wasn’t the outcome she was hoping for, but we’re unable to reinstate her policy.   Ms. R[redacted] did get a new policy with us effective September 28, 2017, for a 2017 Rav4. She paid this policy in full for $1,618. On October 2, 2017, we sent her a refund of $81 because we added the Multipolicy Discount to her policy. She should receive this refund in a few days.   I hope this information helps. If you have questions, please call me at 440-620-6945.    Sincerely,   [redacted]   [redacted] Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to control the shop's policies. It is a registered ** repair shop and I have received subpar service from progressive choice shops before. Why am I responsible for the shops bad business practices? Progressive has lawyers on staff and could dispute the charges, but chose not to. The shop in question has even been sent vehicles by Progressive in the past. I was penalized for trying to get the best service for my **. 
Regards,
[redacted]

June 9, 2015Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]   Re: File Number: [redacted]   Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type:...

Personal Auto NAIC Code: [redacted]  Company Name: Progressive Preferred Insurance Company   [redacted],I’m writing in reply to your letter dated June 3, 2015. I appreciate the opportunity to clarify the situation. [redacted] reported a claim to us for an accident to his [redacted] on March 21, 2015. [redacted] elected to have his vehicle repaired at one of our network repair facilities, [redacted]. The repairs to [redacted]’ vehicle were completed on April 3, 2015. On April 3, 2015, after picking up his vehicle, [redacted] contacted us regarding issues with the vehicle. The issues were a mismatch in the paint on the hood, and a vibration while driving. We put [redacted] back into a rental vehicle while we investigated. We determined that there was a poor prior paint job to the right fender causing a color mismatch to the hood. We agreed to pay to blend the hood. We also inspected the engine for the vibration [redacted] felt while driving. Both the shop technician and our Claims Supervisor Mike C[redacted] were unable to duplicate the vibration during subsequent test drives. Once the blend was completed to the hood, the vehicle was returned to [redacted].On April 10, 2015, [redacted] stopped by [redacted] to discuss an issue she was having while driving the [redacted]. our Claims Supervisor Mike C[redacted] was there at the time, and took a test drive with the customer. They were unable to duplicate the issue. Mr. C[redacted] informed [redacted] to let us know if the issue arises again. [redacted] thanked Mr. C[redacted] for his time and drove away with the vehicle.On June 1, 2015, [redacted] and [redacted] called us to advise there was additional damage to his vehicle from this loss, such as a broken oil dip stick, dented oil pan, and a sunroof that flew off. I contacted [redacted] and [redacted] and worked with them to set up an inspection at a shop of their choice to review the additional damages. On June 3, 2015, we sent Our Claims Representative Glen S[redacted] to re-inspect the [redacted] at [redacted]y. Upon the re-inspection, we determined that the damage to the oil pan and oil dip stick were not related to the accident on March 21, 2015. We found evidence that there was a subsequent accident to [redacted]’ vehicle. This evidence included new damage to the underside of the vehicle. The damage from the subsequent accident was to parts that were recently replaced from the March 21, 2015 accident. As for the sunroof, delamination occurred with the aftermarket sunroof, causing the glass to come loose from the frame and eventually fly off the vehicle. This issue is not a direct result of the accident on March 21, 2015, but more in line with wear and tear.We advised [redacted] of our finding. We told him he can report another loss for the new damage to the oil pan and oil dip stick. A new claim would be subject to another deductible as outlined in his policy contract.I’m sorry for any frustration this may have caused. If you have any questions, please call me at 1-[redacted]. Sincerely, Jeremy W[redacted]Jeremy W[redacted] Claims Supervisor

From: [redacted] <[redacted]@gmail.com>Date: Tue, Mar 1, 2016 at 9:24 AMSubject: Complaint# [redacted]To: [email protected] whom it may concern,    I was under the impression that when I accepted the resolution from Progressive insurance that they would contact me as that was one of the issues in my complaint, they are still refusing to reach out to me and settle this claim. My daughter contacted customer service to address the payment issue and asked about the claim, the representative said she could not believe they have not settled with you and told her that maybe someone will contact us soon, she would not even offer to transfer her to Shania. I understand we are dealing with a second rate insurance company but this is totally ridiculous. They have already cheated my daughter out of over $1000.00 by refusing to settle for a fair price on her vehicle, the least they could do is pay up. Any help that Revdex.com can offer would be greatly appreciated.Sincerely[redacted]

March 31, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct Insurance CompanyMs....

[redacted],I’m responding to your letter dated March 24, 2016. Thank you for the opportunity to clarify the situation.Ms. [redacted] purchased her policy June 9, 2015. The initial policy period was from June 9, 2015, to December 9, 2015, at a rate of $875. She made six monthly installment payments as shown below:$154.20 June 9, 2015$149.16 July 20, 2015$149.16 August 12, 2015$154.69 September 10, 2015$144.69 October 9, 2015$144.72 November 9, 2015These payments paid the six-month rate, policy fees and installment fees in full.On November 12, 2015, we sent a Renewal Offer for December 9, 2015, to June 9, 2016, with a decreased rate of $738 for the new policy period. We canceled the policy at the request of Ms. [redacted], effective February 22, 2016. The policy is canceled using a daily pro-rata charge with no penalty or fee for early cancellation. Below is a detailed breakdown of the charges and the payments we received.$738 renewal rate – 181 day policy – approximately $4.05 per day$644 policy rate w/change to remove the SR-22 filing – approximately $3.55 per day – change date January 13, 2016$138.00 From December 22, 2015 to January 13, 2016 (34 days at $4.05)$142.09 From January 13, 2016 to February 22, 2016 (40 days at $3.55)$  15.00 Installment fees – December, January, February – waived March$  20.00 Late fees – January and February $10 each$  10.00 Policy Fee – fee to file SR-22 with the state – fully earned$ 325.09 Total charges   262.69 Total paid (December 12, 2015 $136.36, January 13, 2016 $126.33)$   62.40 Balance dueI’m sorry for any inconvenience this has caused Ms. [redacted]. I’d be happy to discuss this further if you have any questions; please call me at 1-440-620-6943.Sincerely,Nancy A[redacted]Nancy A[redacted]Consumer Relations Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Was told repairs were done and case...

was closed, windshield wipers still do not work and parts are not available according to repair shop. plain and simple, repair shop did not repair windshield wipers which were destroyed in the accident I had in the RV. They said after releasing it and me finding the problem when it rained that they can not fix it and parts are not made anymore. I live in this and need it to travel and visit my relatives and also go south for the winters. I can not go anywhere without windshield wipers, My claim is # [redacted] and it says closed from Progressive Contact person is Richard R[redacted] at [redacted] Since it can not be repaired, I need a replacement RV
Regards,
[redacted]