Progressive Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. After reading reviews on several sites, I see that my situation is not an isolated situation. Progressive is clearly robbing its customers without guns. Its now August 4th and the only follow up call was basically we could not retrieve the call so you are on your own. I have spoken with my lien holder and they are trying to assist me with how I can handle this situation. If I need to get an attorney, I will because this company needs to stop mistreating their customers. I have read on reviews and heard from former customers how phone calls mysteriously disappear. Progressive is not too be trusted. Then if I cancel my plan on a car that I cannot drive I have to pay a fee. That is what you call a ripoff  
Regards,
[redacted]

November 23, 2016Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted] Re: File Number: [redacted]   File Name:   [redacted]  Claim Number: [redacted]   Policy Number: 70249641  Policy Type: Personal Auto NAIC...

Number: 155-16322  Company Name: Progressive Direct Insurance Company [redacted],I’m writing in reply to your letter dated November 18, 2016. I appreciate the opportunity to clarify the situation. On November 8, 2016, we received report of a claim involving [redacted]’s father, [redacted], and our customer.We contacted all parties involved and took their statements within a week of the claim report. During this time, we also completed a scene review and obtained photos of both vehicles.  As [redacted] mentions in his letter, his vehicle did have prior damage. The damage claimed for this loss was a tear to the bumper on the passenger side. During our inspection, we noted substantial prior damage to the driver side bumper that would warrant replacement, which we communicated to [redacted].When speaking with our driver, she stated that she did not believe that she had struck [redacted]’s vehicle. She did not hear or feel an impact, nor was there any damage to her vehicle. She provided [redacted] with her insurance information because he became upset at the scene, and she felt that we would be better able to address the situation. Neither party called police to the scene nor have we received any witness information. Based on the statements from both drivers and the vehicle photos, we were unable to accept liability for the loss. I’m sorry for any inconvenience or frustration [redacted] experienced. If you have questions, please call me at 1-425-245-9493.Sincerely, Carrie B[redacted]Carrie B[redacted]Claims Supervisor

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 19, 2018Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct Insurance CompanyMr. T[redacted]I’m writing in response to your follow up letter dated March 8, 2018.  As noted in the original response, our customer reported this claim to us on February 3, 2018. We assigned it to a claims representative for handling on February 5, 2018. Mr. B[redacted] also reported a separate loss under claim [redacted] on February 5, 2018. This was noted as a duplicate loss and the claim was turned over to our original claims representative under claim [redacted]. It was noted upon the report of this claim, that a coverage issue existed that required an investigation to determine if coverage would apply for this loss. Mr. B[redacted] mentioned that we contacted a high school student at 8:00 a.m. when school had started. The first attempt to contact the driver was on February 5, 2018, after 3:00 p.m. The additional follow up attempts were completed via text, to schedule a time for a recorded statement as requested by our customer.  The recorded statement was completed on February 7, 2018.  Mr. B[redacted] noted in his response that we tried to pressure him to move his vehicle from the collision center. Mr. B[redacted] was only advised that the vehicle needed to be moved to complete a coverage investigation so we could move forward with the claim. We advised that if the shop was charging storage, he had a duty to mitigate his damages.  The decision made by Claims Supervisor, Samantha Votava, to reassign the file to another claims representative on February 6, 2018 was not due to any improper handling by Raven R[redacted] This was done to simply comply with Mr. B[redacted]’s dissatisfaction regarding our inability to provide him with a rental or immediately provide coverage for the loss.  Our claims representative completed a timely and thorough investigation, which was finalized on the February 12, 2018. Mr. B[redacted] was contacted the same day, and was advised that coverage would be provided for this loss. We resolved the total loss for Mr. B[redacted]’s vehicle on February 12, 2018. Ms. V[redacted] originally informed him during their discussion on February 5, 2018, that if he incurred any out of pocket expenses, we could review for reimbursement.  If he has any receipts for a rental he obtained from February 3, 2018 through the settlement date of February 12, 2018, please provide and we would be happy to review for reimbursement.  Mr. B[redacted] noted in this letter that he had to clean up debris from a loveseat that was run over and that there was damage to his fescue lawn. This was never mentioned by him during any discussion with us previously. This was not referenced in his original complaint to the Revdex.com. I will be happy to discuss any reasonable resolution of these items, with evidence to support the damage noted.  If you have any questions, please call me at [redacted]Sincerely,Dennis B. [redacted]Dennis B. [redacted]Claims Manager

Attached is our response for File # [redacted]

March 1, 2016Revdex.com, Inc. 2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn:  [redacted]Re: File Number: [redacted] File Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Premier...

Insurance Company of [redacted]Ms. [redacted], I'm writing in reply to your email dated February 23, 2016. Upon receipt of the claim, we completed an investigation to attempt to find coverage for the accident. Mr. [redacted] reported the accident to our Loss Reporting Department; however, the coverage determination occurs in the Claims Department where a trained claims representative completed the coverage investigation.  Unfortunately, our investigation revealed that at the time of the loss, Ms. Bradley's policy was not in force. Therefore, there is no coverage for Mr. [redacted]’s loss.       If you have any questions, please call me at 1-630-378-8909.Sincerely, Timothy B[redacted]Timothy B[redacted]Claims Manager - Chicago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Tiffany Allen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
William [redacted]

August 15, 2016Better Bus[redacted]ss Bureau, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: David J. M[redacted] Policy Numbers: [redacted] and [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive...

Specialty Insurance CompanyMs. [redacted],I’m writing in reply to your letter dated August 9, 2016.Mr. M[redacted] began policy [redacted] on January 26, 2016. On July 22, 2016, he requested to remove the Electronic Funds Transfer (EFT) payment method from his policy. We removed EFT so no payment would be withdrawn from his account for the renewal and his policy would expire. On July 26, 2016, we received a faxed cancel request from Mr. M[redacted]’s agent, Amy C[redacted]. Because of this, we canceled the policy effective July 25, 2016, and the Cancel fee was charged. Mr. M[redacted] began policy [redacted] with us on July 25, 2016. Because he rewrote his policy with us, we agreed to waive his fees. Currently, there is no balance due on his canceled policy. I’m sorry for any frustration this situation caused Mr. M[redacted]. If you have questions, please call me at 1-440-620-6945.  Sincerely,Stephanie C[redacted]Stephanie C[redacted]Consumer Relations Specialist

July 21, 2015Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted]Customer Name: [redacted]Policy Number: [redacted]Policy Type: Personal AutoNAIC Code: [redacted]1Company Name: Progressive Advanced Insurance Company[redacted],I’m writing in reply to your letter dated July 13, 2015. I appreciate the opportunity to clarify the situation.I’ve included a billing summary and a detailed transaction history for [redacted]’s policy. I’ve highlighted the payments we received. [redacted] never made herJuly 2013 payment, which is the amount she currently owes. If [redacted] obtained insurance elsewhere prior to August 15, 2013, she can submit it and we’ll be happy to review and make any necessary changes.$ 758.00 Original policy premium$- 24.00 Credit (due to policy change)$ 20.00 Installment fee$ 754.00 Total premium$- 629.68 Amount paid$ 124.32 Amount owed ProgressiveI’m sorry for any confusion this may have caused. If you have any questions, please call me at 1-440-620-6940.Sincerely,Jeff P[redacted]Jeff P[redacted]Consumer Relations Specialist

February 22, 2016 Revdex.com 2800 Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Numbers: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company...

Name: Progressive Direct Insurance Company Ms. [redacted], I'm writing in reply to your letter dated February 16, 2016. I’m providing the following details to explain Ms. [redacted] unpaid balances on the above policies. December 27, 2013: We canceled policy [redacted] at Ms. [redacted]’s request and sent her a Final Bill for the unpaid balance owed of $202.44. January 4, 2014: Ms. [redacted] sent us a request to cancel both of her policies effective January 4, 2014, because she obtained a [redacted] policy. January 6, 2014: We canceled policy [redacted] effective January 4, 2014, and sent Ms. [redacted] a Final bill for the $74 balance owed. January 7, 2014: We sent Ms. [redacted] a memo advising we couldn’t cancel policy [redacted] effective January 4, 2014, because she’d already canceled it effective December 27, 2013. January 16, 2014: We sent another Final Bill to Ms. [redacted] advising she needed to pay off the $202.44 balance owed on policy [redacted], and that her failure to do so may result in her referral to a collection agency. January 26, 2014: We sent Ms. [redacted] another Final Bill on policy [redacted] for the $74. Due to the amount, we didn’t turn it over to an outside collection agency, but Ms. [redacted] still owes the $74. February 5, 2014: We didn’t receive the $202.44 and turned that debt over to an outside collections agency, [redacted]. I’m sorry for the situation. Once Ms. [redacted] contacts CCS at 1-866-945-4973 and makes the $202.44 payment, they’ll mark the account as paid. She’ll need to call us at 1-800-776-4737 to make the $74 payment on policy [redacted]. I’ve enclosed copies of the above documents for your review. If you have any questions, please call me at 1-440-395-3384. Sincerely, Dona R[redacted] Dona R[redacted] Consumer Relations Specialist

March 14, 2015Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name:      [redacted] Policy Type: Personal Auto          NAIC Number:          [redacted] ...

Company Name: Progressive Northern Insurance Company Ms. [redacted],I’m writing in reply to your letter dated March 10, 2016. On December 2, 2015, Mr. [redacted] purchased his policy through agent, [redacted] Insurance Services. We issued his policy at an increased rate of $1,225 because of the May 8, 2015, at fault accident and the October 3, 2015, at fault accident that we discovered on his driving record. When Mr. [redacted] purchased his policy, he chose the paperless billing method; therefore, we sent all policy information to him via email. We subsequently canceled Mr. [redacted]’s policy effective January 11, 2016, for nonpayment. He owes a balance of $148.55, which represents the difference between the amount he paid, $137.50, and the final cost of the policy, $286.05. We have no record that Mr. [redacted] called us to cancel his policy. I’ve reviewed Mr. [redacted]’s policy and confirmed that he did not call us at any time while he was insured with us. Therefore, I’m sorry for any miscommunication Mr. [redacted] may have received from [redacted]. If he replaced coverage before January 11, 2016, he can send me confirmation of his replacement policy showing the same drivers and vehicles that were listed on this policy to the address, email or fax number listed above, and we will revise Mr. [redacted]’s cancel date and apply the appropriate credit.  I’m sorry for any frustration Mr. [redacted]’s experienced with his policy. If you have any questions, please call me at 1-440-395-0314. Sincerely,Lisa F[redacted] Lisa F[redacted]Consumer Relations SpecialistEnclosures

March 21, 2016Revdex.com2800 Euclid Ave, 4th Fl.Cleveland, OH 44115Attn:  [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct...

Insurance Company FEIN Number: [redacted] Ms. [redacted],I'm writing in reply to your email dated March 12, 2016.Ms. [redacted] quoted her policy online and didn't include Comprehensive coverage during that process. During the quoting process, when she listed a lienholder and didn't include Comprehensive coverage, there was information that advised her that her lienholder may require this coverage. It's up to the customer to know what their lienholder requires.Ms. [redacted] called us to purchase the policy. We reviewed her call to us when she started the policy, and we've confirmed there was no mistake made on our end. During the call, Ms. [redacted] advised that she did not want full coverage on her vehicle. Our representative explained Ms. [redacted]’s coverages line by line, which did not include Comprehensive coverage, to which there was no rebuttal and Ms. [redacted] agreed with them. At the end of the call, her coverages were clearly explained and she agreed to what she was quoted, again with no rebuttal.Ms. [redacted] electronically signed her Application for coverage which showed no Comprehensive coverage on her vehicle. We sent her two Coverage Summaries confirming there was no Comprehensive coverage on her vehicle. After reviewing our file, our coverage decision will stand as is. Unfortunately, there was no applicable coverage on the policy at the time of loss. I'm sorry for any inconvenience Ms. [redacted] has experienced. Please call me with any questions at 1-440-910-7905.Sincerely, Ryan L[redacted]Ryan L[redacted]Claims ManagerEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Response from progressive:"the chance to review the claim file and share some information that will help address her concerns. Mrs. I[redacted] has two claims involving her 2013 Ford Mustang that we’re currently in the process of resolving. There was a glass loss that happened on July 24, 2017, and a July 31, 2017 loss where her 2013 Ford Mustang was damaged and items were apparently stolen from the vehicle while being towed."My response:  I filed 1 claim for broken rear window.  It took over 3 days to get a car rental, 5 days to have my car towed to a Progressive arranged facility and Progressive arranged tow company.  I discussed with corporate the need to have the car protected as the glass is very fine and will blow around and damage the leather interior.  I was ensured by Progressive it would be shrink wrapped by the tow company before it leaves for repairs. First, the car was never shrink wrapped.  The only protection done to it was what I did at the time the window shattered.  How do I know this? well because the tow company delivered the car to my house over 280 miles away from where it was located.  This Progressive arranged tow by management had the car shipped to my house instead of a repair facility.  When they shipped the car, it was never wrapped or protected in any fashion.  It was picked up on Friday at 11 am, I was called and told it was picked up and wrapped.  By 10 pm I did not get any information on when the car got to the repair facility so I called to find out where it was.  I was then told that the car was in-route to my home and that because they had to shrink wrap the window and clean the glass it took more time and that the driver stopped for the night.  I was then told it would be delivered by noon Saturday.  I was contacted at 2pm Saturday by the driver who wanted to drive my car to my home because the delivery truck was too large to enter the subdivision.  I told him absolutely not since the car was shrink wrapped and not drivable.  He then called back and said he was at the subdivision trying to deliver the car.  I asked where he was since not transport truck was at our subdivision.  They asked the location and name of our area and kept trying to deliver the car to a house.  I was then called by this drivers manager who said they are trying to deliver the car and we weren't there.  I told him my son and husband and security guard are at the gate and there no truck or driver.  I asked what address they tried to deliver the car to and it was NOT my address.  They tried to leave my car at an unknown address.  The car was finally delivered at 6pm on Saturday.  When it arrived the car was on a truck with cars that were "totaled".  My car had extensive damage to the body from items falling off the wrecked cars and hitting mine, it had oil and other fluids all over it, the window was never wrapped, the glass was never cleaned out, the glove box was open, the middle console was open, the back seat has cigarette ashes all over, the head rest was up in the rear, the A/C was set on full blast, the radio was on Track one, and several items stolen out of the vehicle.  All of which was not done before pick up.  The car was locked and in pristine condition other than a broken rear window.  It was delivered to the wrong location in a total mess.  There was water pooling in the rear and trunk of the car.  I immediately called the manager of the tow company and was told that he was the 3rd tow vendor to have the car.  He said he questioned the window and how he does not tow nice vehicles.  The other tow vendor told him that the owner knows this and doesn't care the rear window was not wrapped and that it was being towed with sever other cars wrecked.  I have names and numbers to all of these people who will confirm what happened.  I then called corporate and was told that in order to continue repairs after the rear window was fixed that I HAD to file a second claim other wise the car would have to be picked up and no repairs would be done until the tow company paid for them and the rental car.  I said this WAS NOT MY FAULT but the FAULT of PROGRESSIVE and they should have to make those arrangements and compensate me.  I was told that is not how it works and that there was not other way.  I was also told that the second claim would not be put on my file or reported, that it was just a formality to continue my rental and get repairs completed while Progressive went after the tow company.  I have all the names and number to confirm this also.  Obviously with this response, this is a lie.   Progressive claim: "Because the damages from these two incidences occurred independently of each other, it required us to handle as two separate claims [redacted]. We filed a claim with the tow company that towed the vehicle, however, they denied the claim stating that they didn’t cause any damage to her vehicle, and we’re not able to produce evidence that they caused the damage. "My response:  I was forced to file 2 claims as a Prgressive agent told me I had to as stated above.  The tow company did contact me and asked for pictures and said they would pay for all damages.  I have before delivery and after delivery picture with the window broken that was given to both the tow company and Progressive.  So the statement above by Progressive is NOT TRUE!Progressive response: "Regarding the lost or stolen personal effects from the vehicle, Exclusion # 9 under Part IV Comprehensive Coverage reads as follows: Coverage will not be afforded under this Part IV. to portable equipment, devices, accessories, and any other personal effects that are not permanently installed. This includes, but is not limited to: a.tapes, compact discs, cassettes, DVDs, and other recording or recorded media; b.any case or other container designed for use in storing or carrying tapes, compact discs, cassettes, DVDs, or other recording or recorded media; c.any device used for the detection or location of radar, laser, or other speed measuring equipment or its transmissions; and d.CB radios, telephones, two-way mobile radios, DVD players, personal computers, personal digital assistants, or televisions; Because items stolen and or personal effects taken from her vehicle falls under this exclusion, we’re not able to provide coverage. "My response:  Since Progressive made the tow arrangements and arranged to have the car delivered to the wrong location they are responsible.  This WILL NOT fall under my insurance claim since I was told by Progressive that I had to file a second claim in order to continue to get the repairs completed without having any delays and no rental.  That this was just a formality, nothing else!  Progressive caused this damage by having a Progressive tow company take my car to the wrong location, not to repair shop, it was not properly wrapped, sat open to the weather, it rained all night, was place on a truck with several damaged or totaled cars going to a junk yard when I was told it would be a single car tow, someone was in my car smoking, using the A/C, going through my personal information, steeling several expensive items.  I had the car locked and clean before pick up.  It was delivered damaged inside and out all because what Progressive promised, did not happen.  This is Progressive's responsibility not mine and is not something that falls under my insurance coverage, rather Progressive's responsibility.  This is very disturbing that I have and continue to have a Progressive person lie to me and what is actually going on, esp. in a response to the Better Buisness Bureau.Progressive response:We understand this loss and claims experience has not met Mrs. I[redacted]s expectations and we’re committed to addressing each of her concerns. According to the complaint, Mrs. I[redacted] incurred additional expenses such as 3 days use of a taxi, hours on the phone, and time spent at a repair shop. Because of this experience, and our previous discussion with Mrs. I[redacted] we’ve made a business decision to waive her $250 Comprehensive deductible on each claim, totaling $500. Our inspector spoke with Mrs. I[redacted] on Monday, October 2, 2017, to understand and address concerns over the quality of repair work that was completed on her vehicle. Mrs. I[redacted] asked that we meet at her house on October 9, 2017, to resolve the outstanding issues. Please don’t hesitate to contact me at [redacted] with any questions. Sincerely, Henry M[redacted] Claims ManagerMy response:  I was not going to cover the second $250 deductible since it was Progressive who caused the problem not me!  As I was told by corporate anyway.  After being treated like dirt when I first filed the claim and having poor help, being threatened, hung up on, failure to get rental, having been lied to, having my car severely damaged by all with wrong doings of Progressive, just to mention a few. Progressive management thought it best to wave the first deductible.  I was never told it was for any items stolen.  The items missing that were filed by a police report cost over $800.00.  No where close to any compenstation that needs to be given for this disaster!Furthermore, the reason I am meeting up with Progressive agent on Oct.9th is because the convertible top place on my car, that was found by Sean the Progressive adjuster, was used and not factory built for the car.  As a result, my husband, after picking the car up, tried to put down and up the top.  It did not line up, did not lock, or seal.  When it rained, water pour into the interior.  The entire outside of the car needed damage repair and paint.  However, the Progressive agent told them only to paint the repaired areas.  As a result, the bumpers do not match.  The back plastic piece along the trunk was cracked and not replaced, the floor mat was torn, and the wiper system is faulty.  I asked Sean why the same or better top was put on my car since that is was I was told by Progressive management would happen.  Sean stated that since my car was more than 1 year old it did warrant one and a used top was warranted.  I cannot believe this is the type of treatment give to paying customers.  This is not what I have paid for. This is not was I was told by corporate Progressive personnel, and this is not what I am going to tolerate.  That is why I contacted the Revdex.com.  If need be will peruse further legal action if everything I have asked for or was promised by Progressive is not completed.
Regards,
[redacted]

[redacted]

response attachedBusiness response copied and pasted below by Revdex.com staff MT 2/16/17:February 14, 2017Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted]Company Name: Progressive Mountain Insurance CompanyMs. [redacted],I’m writing in reply to your letter dated February 7, 2017. Thank you for the opportunity toclarify and reiterate what transpired on the [redacted] policy.• On December 15, 2016, we issued a Cancellation Notice advising the policy willcancel as of 12:01 a.m. on December 27, 2016, because we didn’t receive payment.• On December 28, 2016, we issued a Final Bill confirming we canceled the policyeffective December 27, 2016 at 12:01 a.m.• [redacted] accepts and processes payments on our behalf. Payments do go to[redacted]’s lockbox.• On January 3, 2017, [redacted] deposited the [redacted]’s payment and noted the postmarkdate was December 29, 2016.• [redacted] submitted the payment to the [redacted]’s bank on January 3, 2017.• The [redacted]’s bank determines the dates that they enter on their records and it wouldbe reasonable for them to show the process date of January 4, 2017.• The automated system picks up the postmark date entered, not the date we actuallyreceive the payment.I’m sorry for the situation, but our decision to deny the claim hasn’t changed.Sincerely,Dona [redacted]Consumer Relations Specialist[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish they would remove the $948 declarations page from the website as that part of the complaint is still unresolved. 
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]November 17, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Claim Number: [redacted] On Behalf of: [redacted] Policy Type: Personal Auto  NAIC...

Number: [redacted] Company Name: Progressive County Mutual Insurance Company Mr. T[redacted]Thank you for your letter dated November 3, 2017. I hope the following information helps explain our position regarding Mr. H[redacted]’s claim.  It’s our understanding that the loss occurred on August 27, 2017, but our customer didn’t report the loss to us, it was reported by Mr. H[redacted]'s agent which is why there was a month delay in getting in contact with the H[redacted]’s. We were advised that Mrs. H[redacted] was alerted by another guest at a party at her home, that Mr. [redacted] hit her vehicle. Mr. or Mrs. H[redacted] contacted Mr. S[redacted] but he refused to provide his insurance information. A police report was made two days after the loss, in which Mr. or Mrs. H[redacted] provided the officer with the events from the party. The officer never spoke with Mr. S[redacted], it was only reported to them for documentation purposes. We’ve spoken with Mr. [redacted] – who is not listed on our policy, and he has advised that he wasn’t involved in a loss on August 27, 2017. He states that he didn’t have possession of Mr. Jacob S[redacted] (our policyholder’s) vehicle on the date in question. We’ve spoken with Mr. Jacob S[redacted] who has also stated that neither his vehicle nor Mr. [redacted] was involved in a loss with Mrs. H[redacted]’s vehicle. Mr. [redacted] has advised that he never told Mr. H[redacted] that he was the person driving the vehicle that hit his wife’s car, and he wasn’t at the party. It’s our understanding that both parties are neighbors. We don’t know the extent of the relationship, but we’re under the impression this is how they have each other’s numbers. At this time, we’re unable to take care of the damages to the H[redacted]’s vehicle. We don’t have any proof of loss, such as pictures of the vehicle at the scene of the loss or evidence from the police officer that Mr. [redacted] or Mr. Jacob S[redacted] stated  that they caused the loss. If it were found that Mr. [redacted] was the cause of the loss, his insurance company would be primary for handling the claim if he has an active insurance policy. Per our policy, the insurance follows the driver, if the driver’s insurance policy isn’t active, then we’ll take over as secondary. To date, Mr. [redacted] has been uncooperative in providing any additional information on this loss, as he’s adamant that he wasn’t at the party, wasn’t driving Mr. Jacob S[redacted]’s vehicle and did not hit Mr. H[redacted]’s vehicle. We have no issues finalizing liability in this claim, because we need proof that there was a loss between both parties. If the H[redacted]’s have any pictures of the vehicle at their residence, or if another guest has any pictures or some other documentation showing that Mr. [redacted] admitted to the loss, we’re happy to review any evidence. If he’s found liable we would then need to determine if he has an active insurance policy, as they would have to be notified as primary insurance to handle the claim. Mr. H[redacted] advised us on November 6, 2017, that he would be providing additional information for our review. At this time, we’re unable to honor the request for payment because we don’t have enough proof of loss and our customer  is disputing any involvement. If you have any questions, please call me at [redacted]Sincerely, [redacted] Claims Manager

September 24, 2015Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]  Re: File Number: [redacted]   File Name:   [redacted]   Claim Number: [redacted] Policy Type: Personal Auto  NAIC...

Code: [redacted]  Company Name: Progressive Advanced Insurance Company    [redacted],I’m writing in reply to your letter. Thank you for the opportunity to address [redacted]’s concerns. We obtained statements from all drivers involved in the loss, which contradict one another. [redacted]’s mother in law, states that her vehicle was stopped at the time of the accident. Our customer, [redacted], states her vehicle was stopped at the time of the accident. We spoke with [redacted] and advised her we are denying the claim because it’s a word versus word accident. We advised [redacted] she can proceed through her own insurance company, [redacted], for her damages and they would make a determination on how they want to proceed. [redacted] will make their liability decision independently of our decision.  We have asked [redacted] for pictures of the damage to his mother in laws car, unfortunately he has refused. I’m sorry for any frustration this may have caused. If you have any questions, please call me at 1-[redacted].Sincerely, Doug M[redacted]Doug M[redacted]Claims Supervisor

August 30, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct...

Insurance CompanyMs. [redacted],I’m responding to your letter of August 19, 2016. Thank you for the opportunity to clarify the situation.Ms. [redacted] purchased her policy originally in March of 2015. As policy Renewal Offers are  extended, the price usually does change from one term to another. Her current policy term of March 16, 2016 to September 16, 2016 price is $650 or about $109 per month for six installments. We’ve sent a Renewal Offer for September 16, 2016 to March 16, 2017 for $703 or about $118 per month.The recent August 2016 claim is considered a waived claim and did not affect the price of the policy at all. The reason for the increase is a change in our policy rates. We filed an adjustment to our rates with the state of Ohio. The new rates affect all customers as they renew on or after July 15, 2016.I’m sorry for any inconvenience this increase has caused Ms. [redacted]. Our Renewal Offers are sent out approximately a month in advance to respectfully give our customers the option to review at the offered rate or to make other arrangements for their insurance. If you have any questions, please call me at 1-440-620-6943.Sincerely,Nancy A[redacted]Nancy A[redacted]Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are lying and committing fraud they had no evidence I was in an accident and because I didn't report a accident that didn't happened they told me it was my fault. They claim we are in legal contrast for them to represent me but we also had a legal contract of my policy before they changed it and double my premium after this legal contract.so they can in force the contract when they want but take it away when they want I will be seeking legal action I have a huge social media following I will be telling the world how decietful they are and I will be taking each one of the people that dealt with case to court individually since no one want to own up and tell the truth.
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