Protect Your Home

We signed up for home security for ADT through Protect Your Home, "Defenders" on 8/The needs were worked through a rep out of the Indianapolis office, Derrick L***, ID# We had worked through all the items we wanted and the monthly servicing cost, $48.99/moand there would be $out of pocket due at installFire monitoring was going to be included but waived and we would have ability to use the alarm with the Pulse appGreat, just like they system at our old house
Upon completion of install out of pocket was $2600, completed on 8/Day into the new system the glass break in the Garage goes off (nothing happened, nothing hit the window, nothing was broken into or attempted), cops are calledDay same thing happens again, and upon review via the app happens at least times, cops are calledSo in one weekend we have police calls to our house because the equipment is going off for no reasonPerfect way to start a new life with the whole town knowing cops com

Deceptive business practices STAY AWAY! I was setting up installation for my new home The first problem is that they didn't tell me they were charging the installation fee at the time I made the appointment Their lingo was, "We just need a credit card to hold your appointment." The second, bigger fail, was that they LIED about the monthly monitoring cost I was told it would be $27.99/month and when I called in to check about the charge on my credit card, the girl quoted me $48.99/month because I don't have a phone line I confirmed with sales guy #AT LEAST 2-times that I did not have a phone line and he said as long as I have internet, which I do, it will be fine and the $27.99/month Shady, shady, shady people Needless to say, the installation is cancelled and my money is being refunded

This first started on 10/24/when I called Defenders to ask if I can give my contract to a family memberThey informed me no I cannot, so I said that is fine I will leave my account as is until I move into my new houseThen on 12/9/I called ADT which is the company that holds the services, and defender is one of their carriers; I was transferred to a *** *** (a different carrier than Defenders) and everything went well, so I thought! Then later that day on 12/9/i received a call from Defenders saying that I need to move my services with them and pay $for the move and my contact would start all over again for another two yearsI then informed the gal whom I spoke to that I already got everything set up with *** *** and rep from Defenders said that I terminated the contract that I need to pay $1, My issue here is that I did everything I was suppose to, by calling the company ADT and telling them that I am moving my services and they were the ones who

May 1, I called Defenders to pay late bill and a current charge, total charge $ I was charged payments One deduction from my checking account was immediately cancelled The extra, 4th payment was not After subsequent calls, the issue of putting the extra $payment into my checking account was still an issue I went to my credit union, file a claim against Defenders As a retaliation, Conna who works in billing at Defenders, called me 10/posing as someone from *** *** Credit Union's Claims Dept, Leaving his extention and asking me to call him for a solution to the claim Wednesday night at 1:o.mmy alarm went off, without an intruder I wonder if this strange person was also responsible for that, also

I purchased an alarm system from defenders and it was installed in September of 2017, since this install I have had more problems than I could even begin to tell but as of now they have dispatched different repair tickets because my alarm system will go off every 10-minutes any time it is armed I have had techs not show up for their appointmentsI was promised a rebate days after the install was completed and when I began checking on that in November I was told that was another department and kept getting transferred, today I had an appointment between 10am and 2pm, when I called to find out where the tech was at 2pm I was told he would not be coming because he was running late I have now been on hold for an hour awaiting to speak to a manager with Defenders

I responded to ad for a $a month monitored security system The tech came to home and insisted the payment would be as agreed, then spent an hour installing the system which required drilling holes in the wall When completed he told me the payment would be $as installed When I protested I was told that what I agreed to was more than the $ I reluctantly agreed to pay $a month and signed the contract, even though I was NOT getting the service I agreed to and was presented I was told I had days to cancel Three weeks after the installation I received a contract amendment stating that if I wanted Armed Response which was part of the original agreement, it was going to cost another $per month When I contacted Protect Your Home/ Defenders Security ( I spoke with Lea) who said that if I did not sign I would not get an armed response, and would not comment why I was not made aware of this when the technician was at my home She refused to connect me w

After numerous calls and visits to my home by technicians the last months, my cameras still do not work
One technician spent hours at my house This past Friday a technician was here and by Sunday morning
the camera video was not connecting ADT states I have signed a contract which does not end for a year However,
a contract is only valid if the equipment works ADT tells me I would have to pay over $if I broke the contract
There have been at least technicians to my house and hours and my camera video does not connect to my I-phone I would like the equipment pulled, so another security system can howorkable equipment

Called for home security Told two optionsOne wasmonth other Told I had doors and squar feet in house.let them know that I would not be interested in higher price gave credit card for install told equipment would be FREETechnician Harry N*** showed checked out options was going to be the higher figure told him not interestedHe then wants to count doors and windows comes up with cost of equipment but if I'll pay the a month he can get it thrown in FREECalls his supervisor Dustin talks puts on speaker phone has Dustin talk to me also makes it very clear NO cost to me I asked two or three times reapetedly said FREE Harry tech agreed that is what he saidTells me what he's going to do He begins installationPuts hole in wall for wire runs down inside of wall screws panel to wall small screw holesThen comes to me says his supervisors Dustin and Cody called back and will need me to pay additional to I refused the offer I

I saw a commercial for ADT for a monthly premium of $I called to have service set up at my home in January, Jimmy W*** set up a system where I was to pay $I called ADT again to have the premium corrected and they sent another service installer on 2/6/17, Larry T***, with a second contract for the correct monthly premium of $When I received my bill in March, ADT was charging me an incorrect monthly premium of $a month which I paidOn 4/4/17, I spoke to Felisha who said I had to resign a new contract because Defenders did not have the correct contract monthly premium I called the Revdex.com in Monroe on 4/7/17, LA and they suggested to call the ADT home officeI called the number I was given and spoke to Aaron who said I did not need to do anything or sign any other contract to have the correct premiumMy April bill still reflected a premium of $which was not correctI called Tiffany with ADT on 5/3/who adjusted my bill to reflect $for Apr

Purchased alarm and monitoring service through independent contracted for ADTAdt/ Defend your home technician incorrectly documented my house addressMy home was burglarized twice in one weekDue to the address being incorrectly documented, ADT monitoring contacted the wrong authorities for a different jurisdiction that caused a hour and minute delay before authorities reached my homeI have admissions from loyalty department personnel stating that and error was done on their partI have moved from that locationI was told that I would not be released from the contract because the situation did not qualifyDefend your home was trying to make the issue out to be a system failure but that was not the case, it was a communication error by both partiesI've been calling both offices for a week and a half and sent all requested documentsI should not be responsible for fees associated with ending the contract because ADT/Defend your home was incompetent in the area of transcr

Defenders home security failed to return installation fee within business days following notice of cancellation as in the written contract that I signed still fighting to get money returned this is a bad business tied in with adt that says a lot

I had a contract with adt and defenders where the installer which did a contract with mei had the services for a while I moved to this location I asked them to move my services when I spoke to them they made it very clear to me that I will continue with my old contract at the new locationbefore signing they presented me with forms on the tablet which were like three of themnow we they sent me the email that date of install it also stated the three formsit didnt have any contract which I signedafter this was done and said months later they came back and said that I have a new contract and I will be liable to pay the the full new price and old account and discussion are not notedwhich is a lie when I called them about other matters they have voice recordings and notes on the accountwhen its related to this matter they have no recordi feel there business is foundation of ripping people offi see so many complaints with customers about this company and adt I dont know

On December, Chris a representative from the company came to my new home to discuss and potentially install an ADT security system I had place a telephonic order and was let to believe the equipment was to be provided as part of my 2-year monitoring contract and additionally I was to receive a $credit for additional equipment Upon his arrival, Chris insisted on installing his control panel and mention this several times I said that I wanted to see what he was going to propose before moving forward and finally got him to tour the house to see what was going to be needed He told me for the 4th time he would install the panel and then develop his proposal Against my better judgement and his insistence he installed the panel minutes later he presents me with a proposal for $for the security system Let me add that there is an existing system in the house that I told him initially I wanted ADT to take over He assured me that his new wireless system was much b

Does this company NEED ANOTHER NEGATIVE REVIEW?
If they were fish you would have thrown them out long ago
Just read the reviews
I managed to escape with only losing 110$ US to them, but I am working to get that back
Fortunately I used a credit card Do not give them your credit card or Bank account number and PLEASE DO NOT GIVE THEM YOUR SOCIAL SECURITY NUMBER!!
Please
Run away Don't walk
You will think you are working with the national company ADT YOU ARE NOT This is a local company that does not seem to have any sense of what local business should be
Otherwise, why all the negative reviews?

their product did not do what I was told it would do when I called to resolve the issue I was spoken to by a woman who was very rude
I purchased an ADT home defense system and spent close to $on equipment that I was told by the technician in person and over the phone would not be triggered by my dogs if their weight did not exceed lbs Both of my dogs weight around 10-lbs each My Alarm was set off on 11/15/around 10AM due to my dogs who set off the motion detector My significant other went to my home because I could not to make sure the dogs were safe and not in a home with a blaring siren I wanted to fix the system until I was transferred or times and had to explain my story or times to or different people from different contractors in different areas Due to technical issues (what I assume) the woman I finally reached told me over the phone that she could not hear me and hung up I called directly to the cancelation department to cancel my se

ATD came out and installed my system, when I told them it was too much money and I could not pay, they said they would work with me and I had days to try it for free but when I when on line that was hours not days, so I had them come out to remove their itemswhen they came back they lost my locksI ask for them to replace them and they giving the runaround and will not address, I just want them replaced, so I brought new locks and ask them to reimburse methe other problem I have with them is they told me it would take 3-days to refund my money for the install but then they never process my refund, and now they said I would take days, after telling it would only be 3-days

I had a home security system installed through this company on 10/8/On 10/15/16, a technician came to my home to remove a feature I did not needThe initial monthly fee was for $53.99, which I could not affordAfter the contract adjustment on 10/15, the new contract monthly rate was to be $(including the $fee for quarterly billing)On 11/21/two charges for the $were put through my bank accountThis was the old rate and was not authorized by meI filed a claim with my bank and the bank upheld that the charges were not authorized and returned the two charges back to my accountI have been contacted daily nonstop by reps from this company, some of whom have bullied meI tried to explain that the contract rate was in error, and that I had indicated on my contract to receive quarterly billingsJust today, I received a billing statement however it is still incorrectThey are still showing months at the $(which is incorrect) and billing me for months

We had an ADT system for a number of years and the sensors on one door stopped working We called ADT to get an updated systemThe tec/sales person came up with a price of to protect our homeWe told them that that was to much so they keep cutting till they got down to and told us we would have the same protection as beforeAbout weeks after installation I noticed they had disconnected our older ADT smoke detectors and left us with no smoke dectionContacted them and just got the run around they told us we had not paid for smoke dectionWe were told we could cancel with in months when we brought that up they said daysThey left no paperwork on what we signed and was told it would be emailed well they never sent it till we called and complainedWe had smoke detectors they disabled themIf you have not been took by these people run before it is to late

I contacted Defenders (ADT) to assess if I could get a home security system with them under $and I told them clearly I did not possess a landline and would not have one, but I had *** internet I also contacted several other companies as well, but I have been a customer of ADT for years previously, so I gave them priority
They assured me that I could but that they would have to install the system in two steps I spoke to a lady named Kimberley who told me they would come out and install the system completely free on a cellular network temporarily and then I could call another installer to come out after that to downgrade it to a Voice over internet Protocol (VOIP) that I wanted using my *** service, because my *** service was new and the line hadn't even been buried yet in the yard The final bill was going to be $or $monthly once they got it connected to *** on a month contract I would have to agree to pay part of the cellular monthly fee

I was led to believe I was dealing with ADTI bought a ADT alarm system back in and wanted to update my alarm systemI received a brochure in the mail that advertised ADT Alarm systems, called them set up a appointmentThey came out told me I needed to replace everything which I did in December of I did not realize it was with the company DefenderI bought the alarm system for the sole purpose of having outside camera'sThey installed one and had to come back and install the second one three weeks laterDuring the three weeks in-between the one camera they installed went out of service more then it worked So when they came back to install the second camera I told them no and wanted my money back for both camera'sThey told me I couldn't do that but I could use the difference for alarm devicesI did this
Now that it is June I seen that that ADT has different outside camera's so I called to order it and a Doorbell CameraI was told they don't do outside camera'