Protect Your Home

7/or 19/I called 1-877-890-9002, I talked to a guy and I said I would like someone to put in the free Activation, he said that it would be on the 7/21/between 9am 11pm the installer came from lake Havasu city AZ, and spent more than half a day putting the system and call his boss I guss it was in Phoenix Officethey charge me 2,and I said no that was to much he would call and talked to and then I got side track he leftor days later my bank called told me about the two charges, the for 2,and another charge 2,Total off 4,My bank *** *** put back the 2,I'v called A D T or times thy keep denying the charges So now me and the Bank are screwed

We had the security system installed, it was hooked up to the internet, and I didn't want that, it was going to cost $plus tax but he said it wouldn't be a problem to change it to the phone line later which was $he came back and hooked it to the phone line we signed the contract for $but they kept billing us $a month plus tax comes $a month since AprilThey said they never received the paper work from the installer
We have called them every month since April to have this price adjusted, but still has not been fixedI called August 25th they said a email would be sent in days so we could sign to change the price, it's August 30th still no email, so I called again today, they claim they are back logged, so they don't know when I will receive the email or mail, but the continue to over bill me, and the owe us quit a bit of moneyHow hard is it to send a email, and correct this problemI have given them over ample time to correct this problemI want

I had an ADT security system installed after a High Pressured Salesman came to my house and stated that I could call and cancel the service within days and my money would be refunded and the system would be removed and I would not be responsible for the year contract After determining that I did not want the security system anymore I called to cancel within the day time frame The company said that I had to write a letter and send it in to cancelI did so soon after hanging up After and weeks of mailing the letter I followed up with the cancellation department They stated that they have not received the letter and therefore it cannot be cancelled within the day time period and that I was responsible for the year contract (which I never received a copy of)

The first customer service representative got it totally wrong and emailed me a cancellation notice I just wanted my original documents The second representative got it right, and I was able to print out what I needed

I have complained multiple times with this company and it seems to continueI informed Defenders/ADT on yesterday I am moving and would like to transfer my services to my new apartmentUpon being put on hold several timesI was told they would need to re-run my credit and I would have to pay a $transfer feeI told the rep I am not allowing them to run my credit again when I have paid on time since having the service last yearI don't want unnecessary inquires on my creditMy credit has nothing to do with my ability to pay especially since it is being drafted out of my account every first of the monthSo, they told me If I cancelled because I think it's unfair I would have to pay over $1,and there is no way I can fork over that kind of cashI'm a single mother and all I'm trying to do is keep me and my kids protected, but Defenders/ ADT has made this experience the worst I've ever had with a security company

This company has misrepresented the amount that was to be charged to my credit account in the amount of dollars At no time during the installation process did the installer tell me he was "upgrading the security system and would cost being split into parts and billed in subsequent months I attempted to contact the merchant and was given very poor customer service by representative Dominique employee ID and was told " you signed a contract so..." when I proceeded to tell her I would pursue this with the *** *** and dispute the charges she said "do what you gotta do" I then called back as the resolve with this particular agent seemed fruitless I then spoke to agent Maria Employee ID and requested to cancel my contract and have the equipment removed from my home and was told " there is nothing I can do for you, you will have to call account services tomorrow I feel this company does not have ethical or moral business process when it com

I was told I had three days to return the item with out being charged and I got three charges on my account that were not all gone overI have a hole in my wall that I w3ill have to reapir because they do that before they go over any pricesI am highly dissatisfied and will not pay 75% of a contract I am not recieving because I never received and email they noted they sentI called in the next day to cancel that should be fact enough

The installation took a little longer than I expectedHowever, the technician was very friendly and answered all my questionsI have accidentally set the alarm off times and the response was almost instantaneous which gave me the feeling/comfort of security.Feeling se

We were blatantly lied to by the technician that came outOur mother passed away so we wanted a short term contract on her home until it was soldHe said no problem the contract is transferable to the new owners
Apparently not so After many many hours on the phone with Defenders I had to pay the remainder of the contract and the new owners had to start a new one
I would NEVER recommend this company to anyone

The company sold me a "free" home security system $28.99/monthWhens the installation technician came he tried to non-stop upsell my wife around $worth of equipmentAfter she kept telling him no and she was uncomfortable she had him call me at workhe kept lowering the price and would not take no for an answer after continuing to tell him I just wanted the basic systemit took over minutes of me telling him no and him continuing to say that he isn't a sales man to me I finally had to tell him to get out of my house before he proceeded to install the basic systemonce it was installed he left, my wife called me to tell me that its going to cost $53/monthI called to cancel service immediately, come get the equipment and refund our money They said they were going to email me a for to cancel servicethey never sent an email so I had my wife call in a day later to see what was going on They then told her we needed to write a letter and fax it in to cancel serviceI

I got my alarm system installed about months ago, when the tech arrived he didn't install all the sensors that I agreed with protect your home on he had missed sensors that he said he will be back to install secondly since I had the system Ive had issues with it they came out and fixed it but I kept having the same issues and I couldn't arm my system until I called today and they said that they cant help me anymore because im over the days protection plan and I have to contact adt I contacted ADT they told me that I don't have a warranty on my system even though the system came with a life time warranty on equipment so protect your home advertises life time warranty and they didn't honor that , my missing sensors that their tech suppose to come back and install never happened and what they try to fix still having an issue with

advertising, took money without permission, threatening,refused to let me talk to managers,been hung of on countless times,wired up my own keypad to my alarm system when technician watched, refused to take sensors back when I was within the day return,felt I was takin advantage of,forceful,and many many more

Very poor experience I find their business practices unethical and not in the customer favor I have had nothing but problems with their security system since it was installed it doesn't work well enough to protect my home I find that their contract terms and conditions are unfair You only have days to cancel your contract and you also have to pay 75% of remaining balance After days they transfer you to a different company for servicing of your home security system After months they will transfer your account over to a different company completely I thought I was actually dealing with that different company and not Defenders from the start I feel like they are deceptive, I feel cheated, and I feel that they are unfairly marking up the value of their systems to provide customers with a sense of security I did sign their contract so I will deal with them an continue to resent it every time the subscription for the service comes out of my account or I have to call them to fix another issue with my home security system

Wow - terribleAnd frighteningI received a misleading ad in the mail for ADTI found out later on, after spending over an hour on the phone with this company and giving out far too much of my personal information, that in fact, Protect Your Home is just an ADT broker/service providerThey are not ADTJust to give me a quote, they asked me for my social security numberCan you imagine?! After I explained multiple times that I just wanted a quote, they quoted me double what was on the flier (of course) and said they could send someone out to show me/speak to me in further detailI told them I wasn't ready/committed to move forward as I was shopping around and they pushed so incredibly hardAfter speaking with a 'Manager' who offered me the sun, moon and stars to confirm the appointment where she promised 'zero obligations, just a visit to show you the equipment, where it would be placed, etc.' she proceeded to ask for my cc #I asked why and she told me that it was only in case I decided to move forward with the install on the day of the visitI told her if I decided to install, I'd happily give my cc thenShe proceeded to argue with me that this was a security measure for her team (hah)I was about to hang up the phone when she finally confirmed for me that they would not and DO NOT charge the cc unless I sign a contractFineThat sound reasonable and in fact, the only legal way to do itI gave her my Amex # figuring, worst case, it's Amex and she just confirmed for me on a recorded line that she wouldn't charge itWell don't you know? I decided to cancel the appointment the next day because the more I thought about it, the more I realized how insane it was that I would consider doing business with a company that I already felt unsafe with through their sales tacticsWhen I called to cancel, not only did they make me speak to difference depts just to cancel the appointment, but they told me it would take 7-business days to receive my refundUmmWhat refund? I never purchased/signed/agreedNo, they told me they had a record of the transaction, that in fact, like with ALL of their customers, I had been charged as soon as I made the appointment (confirmed when I later checked my cc)I explained what the Manager told me, they gave me a million excuses, I asked for a head of CX, they told me there 'wasn't a head of customer experience/service' and they wouldn't put me back in touch with the Manager I had spoken with because they claimed it was impossible to find herI then asked for the Corporate Office, for which they told me they had no way of contacting (of course!) nor contact info for them, etcTheir answers were so scam-ridden, I was frightened that I had given them my personal infoI couldn't believe itThey wouldn't even tell me how to look up their corporate office because of course, like any scam business, they don't just operate under 'Protect Your Home'I later found out on my own (after several nasty phone calls with their reps) that the company is owned by Home Defenders or just, Defenders and to call 317-810-Good luck getting a hold of anyone who cares as I've already left several messages with no responses in returnApparently, this company is setup to keep you from finding out who owns themI cannot believe that ADT allows this company to represent them! Do not, under any circumstances, give this business any of your personal infoAnd most definitely do not sign up with themFrightening that a company who is supposed to give you peace of mind actually operates this wayThis cannot be legal and I'm looking into this further

The rep who installed the system was enthusiastic about the product and knowledgeableHe worked with me to customize the package within my budgetHe was also professional while also being compassionateHe took the time to explain all the benefits to me and to make me feel comfortable going forward with the processThe system installed is straight forward and easy to useIt took very little time to get used toI have only two minor complaints: There are some small issues with installation on a few oddly shaped windows, but nothing that can't be solved at a later dateThere were some significant inconsistencies between the info bbn I received from the rep on the telephone, who set up the in-person appointmentand the rep who showed up at my homeThe monthly price for the system increased $or $15, which for me was considerableThe benefits of the higher package was explained, but it still concerns me because that felt like a bait and switch tacticI've only kept the package because I did find the full rates published online and they may had up to what the reps said, even if there pitches seemed inconsistent at the time

September 12,
Revdex.com of Central Indiana
EWashington St., Ste
Indianapolis, IN
Defender Security Company
DBA Protect You Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo. ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** *** By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Mr***s complaint and located his records. I do show that we installed his system back on February 28, 2013. ADT corporate then purchased his account shortly afterwards and began servicing his system
In August 2014, we received a complaint that a sensor in his exterior garage continued to fail. ADT advised they would service the customer but wanted us to be aware of the problem. On September 4, we received another complaint from the ADT corporate office that the customer had cancelled his monitoring service back on August 18, due to system issues. We agreed to authorize the release of his contract, and waived all early termination fees. We also advised that due to the age of the system, he was not eligible for any refunds. His entire system worked properly, with the exception of the garage sensor. Unfortunately we cannot provide the resolution he seeks.
We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address his concerns
Sincerely,
*** ***
Customer Advocate
***@defenderdirect.com

This company came to our home representing ADT (which we had no ides they were not ADT) they arrived in unmarked cars and no ID badgesThe purpose for their visit was to install a home sercurity system, using part of a system previousily installed by another companyThe installer was out on our front porch with myself and a trainee, ran some test and showed the system was compatibleDuring the install I had mententioned to the insatller that cameras were needed, he replied that they do not do outside cameras, I responded that if they do not do cameras we do not want their system as the primary reason we want the system was for cameras, as we can not view our front door without physically going to it and we need our back yard monitoredHe made a call and said that their supervisor from Indianapolis was in town and would call the next day and come out to install cameras (this never happened) he was also told we needed a talking key pad to let us know where the posible breach would

The salesman/technician for DEFENDERS told me that the monthly service price would be $27.99, but when I received the first bill it was $ I didn't realize the bait and switch until I received my bill When I engaged DEFENDERS to have the solution resolved, they told me that it was too late to cancel and that I couldn't have the service I was sold for the rate it was sold forthey had no concerns or ownership for the fraudulent behavior of their salesperson

On 1/29/I contacted, based on an advertisement I received, a home protection alarm system From ADT At the time I did not realize it was Protect Your Home an ADT Dealer In the advertisement the ADT was printed in large letters while Protect Your Home was notTheir advertisement projected a small amount for installation, $99, however when their salesperson arrived he said he could not use my pre-wired system and proceeded to install wireless sensors which ended up costing approximately $ The advertisement from ADT/Protect Your Home stated I had a month money back guarantee which the sales person reassured me I had while I was signing and initialing numerous pages of a Contract Since this system was installed it had failed several times, at least twice from sensors falling off the walls The police had been at my residence at least three times and I was fined and now I have to pay the police department a yearly registration fee because of these alarmsOn the

We purchased our home security system years ago, with ADT, at least we thought it was ADTIt turned out it was ADT monitored subcontractor, "Defender"I wasn't too upset, as long as they did a good jobFirst year it was okThen some sensors stopped working and our cameras stopped workingWe called to schedule service and it was a disasterThe first time they were supposed to come between 8-I took the day off and waited aroundThey called at 12:noon saying the tech they were sending wasn't experienced enough so they were going to have to rescheduleI was irritated but said ok, so we scheduled for week later 8-2pmI waited around all day again to get a call at 1pm saying he was running late and would be there at 3:I was irritated but said okThen 3:rolls around he calls back saying his manager told him to go do an install instead of coming to my house, so the tech said best he could do now was 6-7pm maybe THIS really *** me offI immediately cancelled my