Protect Your Home

I thought ADT was the company we hired, but that is not totally the caseDefender is a subcontractor that works with themADT / Defender came to my home separate times within the first days of install for the same faulty sensor issuesNow, since a 4th visit was needed within days, I want out of the contract, and to have a full refundPlease keep in mind that my wife and I are working parentsTaking time off of work every time an issue happened is not an easy thing to manageEspecially when you are dealing with very unorganized companies like themI have been trying to get this refund and cancellation issue resolved since March They have lied about who is management, been extremely uncooperative, rude to my wife and I, and have hung up on us after saying they are not releasing us from the contractThese companies, ADT and Defender, are just plain rude and dishonestBuyer Beware!! I believe we are protected by Florida law given the situation, and if things are not

I originally signed up with ADT service on a two-year contract through Protect Your Home (Defenders) at my original address After approximately one year, I had to move to a different area within the same state due to employment I had Defenders uninstall my alarm equipment from my original house and box it up, per their instructions After I moved and got settled in, I called Defenders to set up an installation for the system at the new house, after escrow closed I was told that installations were not normally done on weekends, which I required due to not having enough personal time from my moving I was originally told that this would not be an issue, but would require communications with the installation services manager I spoke with the acting manager, as I was told the regular manager was out of the country She set me up for Saturday, April 22nd, which was the earliest Saturday available after I moved into my new house (which was Monday, March 20th) I received a phone

This company is dishonest and unethical - I followed their instructions to process the cancellation and have waited weeks to have an appt scheduled to disconnect the equipment

We had a system installed 12/27/18; installation was finished around 4pm
Told we had BUSINESS Days to cancel contract The customer service people were extremely rude, of them REFUSED to let me speak to Supervisor; one threatened me with lawyers According to ADT I was within my business days, but ADT refers the account to Defenders for the !st months, which is a fact that was never disclosedI thought the entire contract was with ADT
Friday 12/being first day; Monday 12/being second day and Wednesday, Jan ( the day I called Defenders) being the 3rd day January was a holiday and DEcember 29+was the weekend
When I contacted Defenders, they told me they consider Saturday a business day, (which is not stated anywhere in the contract)
I was within legal business days

I signed up for ADT which was serviced by DefendersThe guy that went in to make the alarm system installation made huge holes on my wall I canceled ADT and submitted a complaint in regards to the holesI have been dealing with Vergie who according to her would get the issue resolved and get me a reimbursement for the massive holes left in the wallI have yet to receive a response from her nor full refund I have called her numerous times and emailed her without resolution

I purchased an alarm system from this company that was monitored from ADT, I shorty after called and wrote a letter via us mail and requested to use the six month guarantee since I was dissatisfied with the alarm system, I never heard any response, now I have a collections letter from *** *** * *** for $I want them to collect their system and remove this from my credit report

Hired them as experts to install a security system They completely missed the mark I had ADT corporate come out to review the install Completely inadequate and they put in equipment that didn’t integrate with my existing ADT system This was a remodel project that was going on for months Had them do a temp install in January and then they finalized April 9th I wasn’t there when they finished I moved in days ago and the system will barely arm using the ADT Pulse system It doesn’t even integrate my garage doors or ANY windows This is a $million home that doesn’t have quality security I have an active security threat

My wife and I were contacted about installing a security system We received a contact on the installation and pricing on 5/12/ The day of installation was 5/8/ On the contract it stated that I only had days to cancel services Since we didn't receive the contract until after the cancellation time we had no idea when the cancel date was I called ADT security after we received the contract because we decided that we wanted to cancel In the meantime we received a month bill that was higher than the contract stated They used our credit card information to do the initial installation which we agreed to but not the monthly payments My daughter called them to complain and they said there was nothing we could do I contacted the credit card company and I'm disputing the charges We agreed to the installation but didn't give them permission to auto payI feel we were targeted because we are elderly We should have been informed of the time period we had to cancel

I called this business after seeing ADT advertising for free installation and $27.99/month chargeThey sent out a salesman who was very niceHe talked very fast and I thought I understood what he was sayingI signed my name on a piece of equipment he brought into my home, and gave him my debit cardAfter he installed the equipment he told me that I would have to pay $475/monthI immediately told the salesman that I could not afford this on my teacher's retirementI am also a widower and am years oldHe told me that he would remove the camera that day, and said he would remove all of the other equipment at a later timeI was never given a copy of anything that I signedI took him at his word that it would be removedA short time later, my bank account was debited $(November 2017)I have called the company 5-times but no one has helped meThey said that I had days to cancelI explained that I told the salesman THE DAY IT WAS INSTALLED that I did not want this equi

I was shopping for a security system online because I purchased a new home and I’m a single women living alone and want cameras due to there is construction going on next door and a lot of strange men are always coming and goingA stranger was standing in my back yard the first night I moved in so cameras were very important to me.So I completed a short questionnaire online and started receiving calls from 866-441-Protect your home I explained to the young lady Mariah Employee ID *** at protect your home, I need security system that included cameras and I was shopping aroundMariah puts her manager Josh P*** employee ID *** Josh stated I qualify for the New homeowner promotion only one free doorbell camera but he would put a credit on my account for $towards the other 4cameras I needed totalling free camerasI agreed and paid the activation fee of $and got a same day appointmentMariah stated the installer will show me the camera options when he arrivesT

On January 23, I contacted Home Defender by calling phone number 1-800-203-9104, asking about their $promotion that I had received in the mailI talked to a customer service representative who explained the different ADT packages, and then scheduled an ADT installer to come and go over with me on the different options available An appointment was made for the same day, with instructions that the installer should not arrive before 5:PM, because that was the time I expected to get home from workI representative then asked for my debit card number, with an assurance that it would only be charged after I signed a contract with themI reluctantly agreed, not knowing that I would shortly regret my decision
Within minutes I got a notification from my bank that my ADT had charged $to my accountI got home at 5:PM and found out that the ADT installer had talked my wife into giving him the access code to my existing alarm panel, after which he disabled it, demoli

Company uses ADT logo and employees wear ADT shirts making it incredibly difficult for the consumer to determine whether they are working with the contractor or ADT directly Spent $beyond the 'package' offered and had installed 3/3/ Had burglar alarm sound and received no alarm call Equipment installed hasn't functioned properly since installation - trouble signal reported on nearly brand new equipment Multiple phone calls to ADT and to Defender Initial finger pointing from ADT that I worked with a contractor and not them Now weeks since installation a service technician is scheduled to come to my home Horrible follow up and customer service following multiple calls by both my wife and I and promises that a technician would call or come out that never happened

I called ADT to schedule my mom an appointment to meet with ADT to install a home security system The lady I spoke with on the phone (1800-373-5147) told me the fee would be $for a wireless system, door sensors, motion detector, digital keypad, backup battery, siren, window and yard decals, warranty and maintenance, wireless key remotes, and a $visa for a monthly fee of $ The technician came and installed the system He put the system in my name and told us all I had to do was call and they would put it in my mom's name He then said the fee would total $ We had days to cancel the service My mom is on a fixed income and is years old I called on April 16, which was two days ahead of the date we could cancel the service I told them we were going to cancel because my mom could not afford the fee that was charged and the monthly service charge that came out to be over $with tax The lady I spoke with told me they would credit my card the charges

I signed up with defenders home security on July my home was broken into on July 10th the equipment that was installed did not properly workThe intruder was able to walk into three rooms that had motion detectors and should have allerted ADT and none of them were triggered by the assailantADT was allerted when the person was leaving the home and the door senser was set offI called Defender on the July 10th to come repair my system I was not able to come to a resolution to install new working equipment So I requested to cancel my servicei was given the run around and was told someone would get back to me 48-hours and nobody got back to me no return phone callsI reached out to numerous people in the loyalty department for three weeks to still have no cancellationI have every conversation with defenders recorded, as proof of the run aroundThe last person I spoke with is rashad in the loyalty dept he offered a 75% off the contract but that is unexcept

I have service with ADTI signed up in November I moved the following year and called to have my service transferredThey set up the transfer and the installer came and I thought all was doneI got a letter from a re seller named safe street informing me I owe them a cancelation fee of dollarsI called safe street and they were very rude and told me there was nothing I could doHe told me to call my new ADT company DeffenderI called and they admired that they can see the notes where I asked to transfer service not start new serviceThe rep called ADT and they informed her that they won't helpShe also called safe street and they would not remove the cancelation feeEven thought they have notes it was ADTs mistake they are not willing to helpI am in fear of having my credit jeopardized and paying a fee that I don't oweKeep in mind that I still have ADT and am in good standing

When speaking with Defenders in May regarding a system for my apartment in Austin, TX I was not made aware there is a month contractThe installer came to my home in August and upon completion asked me to initial and sign what I thought was a work orderI ASKED him what the cancellation terms were and he said ADT gives you monthsHe was in a hurry as I was as well and never explained what I was signing which was a month agreement with a 75% buyout if you cancelI went to move in November and take the system with me and this is when I learned I was in a contractI asked them to pull the initial call from May to confirm I was informed then, they would not without a subpoenaI moved to the new home intending to take Defenders/ADT until it was discovered the current system in my new home is very high tech and the key pad is flush and built into the wallIn order for Defenders to install they would have to either remove the panel and leave a hole or instal

I originally was quotes for a plan and had the installation set upInstallation went smoothly, I had no concerns that the correct service was installedweek later I received a bill for a month and was confusedI went to review my contract, there were multiple pages I had never seen before with my initials and a signature for an *** *** in which I did not signI called to complain to the company and there were less than helpful leaving me on hold for over minutes and transferring my call over timesI then called again the following Monday wanting to end my contract with them due to forged documents and they would not allow me to with out a large penaltyThe contract I was emailed was forged and none of which I had ever seen beforeI am beyond angry with the company and wish I never used their servicesTheir practices are shady and forgery of documents is illegal

I would not recommend this companyDefenders are not trustworthy Absolutely disgusting scam and terrible customer serviceESS THAN a STAR! Worst customer service I have ever receivedYou are bound in the contract for years and even if you move you still have to pay for it the years that you signed forWhich I did not mind paying for it for years, You have to pay for moving the services and basically the contract starts all over again!!! They are rip of! STAY AWAY!!!!!!!!!!!!!!!!!!!!

Situation: I would like to reconcile the following situationI am saddened that my relationship with ADT has begun this way and as of now feel victimized rather than protected by ADTADT was installed on 7/29/After discussing with my husband, we decided we did not need everything and we were not happy with the systemI called on 8/1/The customer service rep helped me to decide to return equipment and informed me that my refund would be $ When the salesperson came to remove the equipment on 8/2/2017, he confirmed the refund would be $
8/2/was the last day of my grace period to decide to cancel or keep ADT
On 8/15/2017, I saw I was only refunded $I called and the rep told me two pieces of equipment I returned I would not receive money back due to the promotion when it was installedI asked if there was anyway to reconcile the misinformation I was given and was repeatedly told there was nothing they could do
I was transferred to t

We recently had an alarm installed and was led to believe that it was going to cost nothing out of pocket besides the $activation fee in which we would receive a gift card for in the near futureMy wife and I were told that they were giving us a $credit to cover our perimeterWhen the technician got here and installed the equipment we were informed that the credit was not enough to cover the equipment and that we had to pay $1,I was shocked but wanted my family to be protected so I payed the feeA week later we called to change it from cellular service($52.99) to a landline to get the $monthly cost we were originally sold on and were informed by ADT that there was in fact enough credit to cover the perimeter and that your Home Defender technicians were commission based employees and their job was to upset and make moneyAfter learning his we of course called your company to come our and take all of the uphold equipment back and install the equipment to cover th