Protect Your Home

Your representative, Aaron was very professional and thorough when he came to our homeHe explained clearly what possibilities were availableWe explained we had a certain financial criteriaHe was able to come up with a plan for us that was both within our budget and that made us feel safe and secure

We signed up for ADT through Protect Your Home The company failed to inform us that we would have to pay Protect Your Home directly as opposed to ADT Instead, they called us through an unknown number that was sited on the internet as a spam call and possibly a source identity theft They demanded that we pay over the phone and did not offer an alternative option or a means to verify their company identity We even contacted ADT, which reported the number as an unreliable spam call Instead, Defend Your Home reported us to a collections agency, cancelled our account, without even sending notices into the mail, and offered no alternative means of amends Now, rather than having a home security system for ~$a month, we now are expected to pay $and find an alternative security company We have an excellent credit score and never miss payments, but we believe it is fair for a company to validate their authenticity as a company when cold calling a customer over the phone (or

A defender representative call me and wanted to sell me their alarm and monitoring serviceI informed her that I already had monitoring service in which I pay for and that I did not want to pay for their serviceshe stated to me that even though I didn't have a land line she would still let me have their service for I said if thats so I'll take it When the tech installed there system he presented me with a contract that stated monthly service fee would be a month for three years(note) there was no fine print for me to read over and agree or not to agree at this timeI called Defenders to correct this problemThey stated that there would be no changes in the price for the next three yearsSince the alarm system was on in for an hour and I had three days to cancelI told them that I didn't want it and that they could come and get it and reconnect my pre existing alarm systemThey told me that they were not responsible for any damages or reconnection ma

I purchased and paid for a complete home security package on 2/18/after getting confirmation from both sales rep and install tech that system would meet my requirement's for a full home protection inside and out
at time of install I was told by tech camera would be available weeks from that date since 2/I have been constantly told camera was on its way since than I am told at least once a month sometimes that camera's were on order waiting to come in I called main headquarters on 5/and was told camera's were discontinued and would not be available at all since April 1'st yet tech has continually told me it was on the way when I told headquarters I wanted a full refund of all money I spent saying they could not fulfill their end of contract for full service home security I was told just go to a different company for the camera and I would not be reimbursed my moneybottom line is company offered a service I paid for said service and when company could not

I called Protect your home // Defenders on 06/13/about a new security system that I had seen an add for online when I was searching for a new system for my homeI told the sales agent what I wanted to be installed in my home was a 7Inc all in one wireless security system touch screen which is what they advertise on there *** siteSo I set up for new service to be installed at my home on 06/15/@ 9Am which was on FridayWell when the tech got to my home to put the new system in my home he brought in a big control panel key pad and small key pad as a second pad, as he was walking thru my home and getting ready to put the system in I told him that is not what I ordered and that I didn't want that system that I had ordered a Touch screen system all in one and that is what I wanted to be put in that's what I orderwell the tech went out side and made a phone call and then brought back in a 5inc touch screen keypad and said that is all they had at this time that they didn't hav

this is the worst company I've ever had to deal withI canceled after the first dayThis company is so unprofessionalIts been more then a month since they received back their equipment and they still won't refund me the money
the said their employee forgot to tell them that he took the equipment back, they said they would fix it I called again today ( a week later) and they still haven't had fixed the issue with their employeeThey owe me $and they want me to wait ANOTHER weeks to see a refund
this company wants to take your money and they want to con you
I want my money back!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
While this experience has been very frustrating, I have found someone to help me and really appreciate Ms. *** for her involvement and willingness to investigate this matter and get the issues resolved
They sent someone out October to correct the problems with the installation and I am satisfied with the results.
Regards,
*** ***

Original call approximately 5/29/started with finding out if a landline was necessary for the service of home alarm, told them that there was no landline at the location and would not be a landline, there would be internet connection approximately days from original phone call Advised that a landline was not necessary but the price I called in on was for landline only but they had another price for internet connectionThis was acceptable An appointment was set for 6/2/18, the contract was listed in my name but my husband was at the premises for the initial visit and setting up of the equipment I was told that since we would not have internet at the time of signing we would need to have the services under the g network and the cost of that would be more but as soon as the internet connection was available we were advised to make sure that the digital line was activated so we would not continued to be charged for the g network and back to the agreed amount I was als

I contacted ADT online to find out about a security motion camera I was told that they would have someone contact me A install tech., called and I asked him if there was a contract with the camera I was told no and if I didn't like the camera that I could cancel the service He came to my home and said that he could install the camera and also install whole house security system at no extra charge Again I asked him if there be a contract and he told me no I let him install the motion camera and the whole house security system The house alarm went off the next day and I had a panic attack because I couldn't remember what to do so ADT contacted me and told me how to turn it off I haven't used it since the first day because I have PTSD and the alarm triggers me The motion camera hasn't worked right since the first day I called a man who said he could come to my home and he never showed up ADT wants me to pay $for a early cancellation fee I was scammed becaus

I don't like wasting my time "reviewing" things although I appreciate reading them as a forewarning in order to save myself time, money, and headache, so, in this case I will review this TERRIBLE company in the hopes of helping someone else avoid wasting their time
My husband scheduled with ADT to have our house protected Apparently the local company that handles their business for our is Defenders/Protect Your Home My husband paid a down payment for an install on our property The company contacted him and canceled the install for the scheduled day and offered a reschedule date for later in the week (today) Yesterday my husband contacted the company to confirm their arrival for today and was told that yes, they would be there between the hours of 11am and 1pm I called in from work in order to be home to approve the install At 2pm I called and asked what the status was They informed me that we had been removed from the "board" because of an "incorrect quote." I asked to speak with someone in order to remedy the situation and figure out whats going on in order to avoid any future issues (as this has now become an inconvenience) I was then passed to someone else who then passed me back to the main call in voice menu After waiting an additional minutes I was greeted by yet another person whom I had to explain the situation to again She then passed me onto someone that "could help." After being on hold for minutes I called the main number to just outright cancel with this flaky home defense company After another minutes of waiting for customer service to pick up, I spoke with yet another person whom I just told I wanted to cancel I was finally connected with a manager that processed my refund and canceled the install His excuse for the rescheduling was that they were overbooked
There was no regard for the fact that they lied to my husband directly, failed to follow through with two scheduled installs, and then gave multiple excuses and varying stories on why they didn't show They also claimed that they left a voicemail for us yesterday rescheduling They did not
This company has failed on so many levels I am glad I didn't let them install a security system, who knows how unreliable IT would have been

I am very pleased with this system even though it's been installed less than a weekIt is easy to understand and to use The technician could not have been any more competent or any more explicitHe explained everything and made sure it was understoodI consider that of the highest importance as inadvertently setting off alarms is not something I ever want to doMy initial contact with ADT representives was pleasant and informative and caused me to choose this system as I knew almost nothing about any of them

I ordered ADT security through Defenders, at the time I did not know that I was doing business with a company the ADT contracts I ordered their service Once ordered everything changed They sent a representative to my home that new nothing of my security choices, they installed the system for per month I realized only after checking my account that they had taken out out of my checking account without informing meI called and asked for a document to cancel, and they sent me a thank you for joining ADT twiceNo documentation to cancel They have a deadline that I did not meet because I did not receive the cancellation documentation needed to cancel I have been lied to over and over again about the cost and the system that I would receiving I was told the installation cost of $would be refunded on the day of the installation, but this did not happen either

Defender installed the wrong system for my home After months of me telling them it didn't work,and several tech visits an ADT tech came and told me what the problem was at that point I was done and wanted a refund it took months before they canceled my contract and here it is almost a year later and i'm calling for the 4th time about my refund I was routinely put on hold for 45mins or moreI spent 3hrs on hold with them on a saturday and was told the office I needed to speak to was closed until mondayI did not receive calls when I was told I would be called backi had ADT conference me into a call with DefenderThe ADT rep was as surprised as I was when, after 30ish mins on hold, we got hung up on My account and contract were terminated in July It is now March 30, and I still have not received my refund I have not checked to see if they reported late payments to the credit bureaus for the several months after service was disconnected that they were s

The representative completely lied about the service to be performedDamaged my house and installed completely wrongADT themselves came out and were astounded about how bad this was

My husband & I had a contract with ADTWe called the number on our contract at the end of two years out of a three year contractWe were told that they could not service where we were moving to b/c it was too ruralWe had been pleased with our service & would have continued with them
I paid a small fee & was told that we were not responsible for any additional fees b/c they could not serve the new locationSome time later we received numerous calls saying that we owed on the account from "Protect your home" an authorized ADT dealer I explained the above to them & they said it was not the case Now, two years later they sent the account to collectionsI never thought they would do this b/c they had so clearly said we owed no more due to our moveMy husband and I spent a total of almost hours on the phone daily for the past two weeks with several representativesThe first representatives said they would call back the next day & they did notThis happened again several days in a row
One of the last representatives acknowledged that there was clearly a miscommunication between whomever I called at ADT originally & Protect your home
I was very civil and respectful to all but of the repsI will admit that the last two reps I spoke with the phone call ended badly b/c they kept talking over meThe last one refused to give me her name until minutes into the call Again, this is Protect your home, not a collection group
We feel we have been lied to, misled, and bullied to try to get us to pay on the accountI have a credit score of over and have never had even the slightest "bad mark" on my creditI refuse to pay Protect your home b/c I feel that they failed to communicate with the ADT (reps that I called)
I strongly believe that the staff at Protect Your Home have been trained to be intentionally mis-leading on phone calls when clients call for clarificationIt seems that when a dispute has reached this level you should be able to speak to the same person and not be bounced around every-time you call backI truly believe they are intentionally obtrusive

In the spring of 2015, we signed up to get ADT from Protect Your Home, and it was installedWe had no problem with service or installation We had signed a year contract and everything went fineThat is, until December, when the rental contract for the house we were living in was up, and the rental company was no longer renting houseWe had found a new rental fairly quickly but the landlord already had a security system installed and did not need another oneI called Protect Your Home and let them know what was going on and asked what could be doneThey informed me that all they had to do was transfer the contract to a different house and it could continue till the years was upI got it all lined up to transfer and called themThey had, without informing me, cancelled the contract and told me I would have to re-sign a new year contract or pay $1,to get out of the contractI informed the rep that I was told the contract would not be cancelled, only transferred, and th

Dan was professional, friendly and knowledgeable He was very helpful and did an excellent job with the consultation and installation

Defender is out of state companyDefender DBA Protect Your Home is licensed by the Texas Department of Public SafetyProtect Your Home - MrA*** lied, mislead consumers, backdate contracts and made unauthorized charges to credit cardHe is a slick use car sale man

first I called billing, girl told me there was no supervisor available and hung up on me, yes I was upset but no one should hang up on a customer, when I called back the second woman gave me a supervisor right away, the supervisor would not help me, she said she could not do something that I found out she could of done, she transferred me to a Michael that said she should of done what he had to do now, I had never agreed for my mothers bill to be taken out of my credit card, we were told she would be billed on her ownMichael corrected issue but I should of not had to go through this, a charge was made to my card with out permission, this is illegal and wrong

sales person was pushy, and used scare tactics to try to sell us 10K in additional equipment when this home already had sensors on every window, & door and motion detectors
installer #was here for hours just hard selling! didn't install a thing and we asked him to leaveHe took out FOB with him and they had to give us a new one (old owners left fobs for us)
second attempt at install went better, still took hours and still pushed into items and services like ADT Pulse- again not worth the extra $a month
4.We were promised a $gift card - never got paperwork had to call- then found out I have to pay to get gift card The rep at defenders told me, You don't have to pay it, you just wont get the gift card!
I was never told I would have to pay S&H to get the card, and I asked to speeak to a manager, TREY told me NO The rep refused to put manger or anyone else on phone saying he was the only person I would speak with after min I was done wasting my time
I WILL NEER RECOMEND THIS COMPANY OR ADT FOR THAT MATTER ADT NEEDS TO SCREEN THEIR SUBCONTRACTORS BETTERAS THIS IS A DIRET REFLECTION OF THEM