Protect Your Home

October 6, Revdex.com of Central Indiana NDelaware St# Indianapolis, IN 46204- Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT We have researched into Mrs [redacted] ’s complaint and located her accountOur records show we addressed these issues back on October 2, We had received this same complaint from ADT’s corporate office on October 2, At that time we provided Mrs [redacted] a copy of her Certificate of Installation via mail and email We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns Sincerely, Marla W [redacted] Customer Advocate Marla.w***@protectyourhome.com

Defender is out of state companyDefender DBA Protect Your Home is licensed by the Texas Department of Public SafetyProtect Your Home - MrA [redacted] lied, mislead consumers, backdate contracts and made unauthorized charges to credit cardHe is a slick use car sale man

A year ago my boyfriend, [redacted] , and I moved into our apartment at [redacted] ***When we searched for a security system, we were mislead and tricked into signing a three year contract on September 2, 2017, with a company that represented themselves as ADT security on the internet, but was in fact not ADT securityTheir website represents themselves as ADT and all the materials they provided us with noted that they were ADT security, but they were in fact a separate company named Defenders who uses ADT security as their monitoring serviceNowhere on their website does it say DefendersWe were told when we contracted with them initially that when we moved after one year, as we were planning to do, our ADT system and contract would go with usLast month we moved to a new rental home at [redacted] and expected our monitoring service to move with usWhen we tried to move our system and AFTER we paid for and set up

I only hope you find this before you are a victim and not afterHow ironic is it that you contract a security company to protect yourself from thieves just to be dealing with them Long story short When ordering the $package I was promised this and lots more with monitoring at $ It then had a sum addedI asked why "Because you do noyt have a land line." I said I wouldn't want to proceed and suddenly it was $again The tech was scheduled for next day 2-4pm He did not leave until 9pm! It is one long up-sellA had none of it including the monitoring again going up to $I was told by the installer and his manager that they would honor the $I was also told that "it might go up after months but at that time I could cancel I even had the tech write this on my paper receipt It meant nothingThey plan to charge $for years Within hours the system failed and my wife and children were kept awake all night by the chirping It was this that made me call through and I guess fortunately discover I had been lied to by several representatives about the rates and terms You'd hope that cancelling would be the end but it only gets worseYou are given another number to cancel but this one you are left hanging onI went minutes before a human picked upI was told a cancellation form would be emailed to meREMEMBER YOU HAVE JUST DAYS TO ESCAPE THESE ROBBERS The email did not comeI called the same evening and was told it had been sent.againNothingThird time I tell the person supposedly sending it to stay on line until it comes throughStill nothingThey are not sending anything because they want you trapped in their contract At time of writing I have hours to escapeI have yet to speak to a single person who I trustI am completely convinced it is a giant racket As posters before have questionedThey are running at a 99% negative review ratHow on *** d they rate A+?

Situation: I would like to reconcile the following situationI am saddened that my relationship with ADT has begun this way and as of now feel victimized rather than protected by ADTADT was installed on 7/29/After discussing with my husband, we decided we did not need everything and we were not happy with the systemI called on 8/1/The customer service rep helped me to decide to return equipment and informed me that my refund would be $ When the salesperson came to remove the equipment on 8/2/2017, he confirmed the refund would be $ 8/2/was the last day of my grace period to decide to cancel or keep ADT On 8/15/2017, I saw I was only refunded $I called and the rep told me two pieces of equipment I returned I would not receive money back due to the promotion when it was installedI asked if there was anyway to reconcile the misinformation I was given and was repeatedly told there was nothing they could do I was transferred to t

I signed up for home security system with monthly monitoring service of $a month how ever when the tech came and installed the system he stated he had no paperwork to give me that it would be emailed to meI asked several times that it cost $a month to confirm, which the tech Donald S [redacted] confirmed, he then proceeded to put a inch in diameter hole in my freshly painted wall for the keypad even though I confirmed that it should have gone through my phone lineWhen the tech left I checked my email and saw the contract stated $a month and a signature that was not mineI called Adt- protect your home and they stated they would come back tomorrow and down grade meThe following day a different tech came with a smaller key pad which didn't even cover the hole and stated the previous tech should not have made that hole in my wallAt this point I canceled my serviceI found this to be a bait and switch from what I thought was a reputable company and I was very disapp

I purchased a home security system from ADT Defenders on 10/18/The installer said I had days to cancel the contractAfter I purchased it I realized I couldn't afford itI had given them the deposit of $on 10/17/and $on 10/18/for installation I cancelled the contract within the days and ADT Defenders said they received my cancelled contract within the daysThey told me I would get the $within to business days and the $would take about days but they said it doesn't take that long but it couldNow when I call they say it's ready to go back into my account, then they say it could take longerEvery time I call they tell me something differentSometimes when I call they put me on hold and doesn't come back on the phone I am on hold for about to minutes and someone else picks up the phone and tell me it could take up to days to get the $and days for the $but one lady told me it could be expe

I was contacted by phone by ADT on 8/27/ Spoke with Jared M [redacted] and his supervisor, on a recorded line I was interested in a home security system for my home During the conversation I was asked for my debit card number to confirm my interest I was told at the time of the installation I would then be required to pay $and sign papers Jared tried to keep setting an installation date which I flatly said no, as I will not have the money by Wednesday, August 29, I explained I was on SSD and only received a check once a month I confirmed with Jared that the installation he tried to set up was cancelled After the completion of that call, I got a recorded call confirming my installation appointment on 8/29/ After that call I checked my bank account online and saw $was deducted on an authorization hold That withdrawal was not authorized and also overdrew my account incurring a $NSF I called the number Jared supplied me with, 800-689- Explai

I saw a commercial for ADT for a monthly premium of $I called to have service set up at my home in January, Jimmy W [redacted] set up a system where I was to pay $I called ADT again to have the premium corrected and they sent another service installer on 2/6/17, Larry T***, with a second contract for the correct monthly premium of $When I received my bill in March, ADT was charging me an incorrect monthly premium of $a month which I paidOn 4/4/17, I spoke to Felisha who said I had to resign a new contract because Defenders did not have the correct contract monthly premium I called the Revdex.com in Monroe on 4/7/17, LA and they suggested to call the ADT home officeI called the number I was given and spoke to Aaron who said I did not need to do anything or sign any other contract to have the correct premiumMy April bill still reflected a premium of $which was not correctI called Tiffany with ADT on 5/3/who adjusted my bill to reflect $for Apr

ADT was not appropriate or professional when advertising and presenting product, Felt threatened and uncomfortable I responded to an add from ADT security systems by phoneThe sales rep on phone told me that I would need to have someone come to my home to review and explain the product after I paid a refundable down payment of He also confirmed that the advertisment was correct in that it would be or less a month and there would be no installment fees or extra charges , no obligation to purchase, and deposit would be refunded if not interested after demoI made an appointment for 5pm on 6/20/My daughter called me around 3pm stating that someone was at our home with ADT I talked with them on phone asking why they were there so early? They said that they didnt know anything about a 5pm appointment, and seemed a little preturbed that they had arrived without me being avaialableAt that time I was concerned that this was a scamMy daughter was also disturbed that

Received a flyer from ADT and they outsourced to Defender, install your system for $but when they arrived it did not cover everything which was not stated when I called Had to pay and additional $ Second issue, was supposed to receive pricing of $for first year, $for year and Now they are saying they are charging $and providing some credit for the first year and price will be $fro the next two years which is bait and switch I agreed to year one, $year and I would like to file a complaint

On June 7th ADT sent a Defender's technician to home to install my new security systemThe technician said he needed to enter my daughter's bedroom to disconnect the old system firstHe stated this would effect certain areas of home but that he would reconnect before he left He never reconnected the wires and now the electrical box in my daughter's room is wide open with wires all over the placeI am certainly not going to touch these exposed wires in fear of electrocutionSince he did not reattach the wires as promised certain electrical issues have taken place in my home...1)The system in my bedroom room is dead...No lights, no power and no time display but the main issue is my garage door button no longer worksI cannot open my garage door, I cannot close my garage door as the button is now deadI noticed the garage door button was dead within an hour of him leaving (Please note it worked fine when I left that morning), I called the company and told them my garage door

This complaint is in regards to an alarm system which was supposed to be installed at the home of [redacted] , [redacted] *** A call was made to schedule an appointment in March The rep on the phone indicated they could not pull a credit report on [redacted] , for unknown reasons, as Ms [redacted] ’s credit score is 800+ “ADT” asked if there was someone else at the residence who could have a report run so an appointment could be made We were specifically told they would; not schedule an appointment without running a credit report, so I, [redacted] , provided my personal information including SS# and an appointment was scheduled [redacted] had ALL conversations with ADT personnel after I authorized a credit check Prior to the appointment being scheduled, it was explained very specifically to ADT that we cou;d NOT have the “account” under the name of [redacted] as the property is owned by [redacted] ADT indicated that would be no probl

Took our original equipment and wont replace it We called to order a package from a flyer we sawThe tech came and installed and AFTER he installed he said that it wasnt the package we orderedBut he didnt have time to uninstallSo we called and they waited weeks to come get itIn the meantime, we didnt know that they would not be bringing back our original equipment, so when they came we had my sister here for them to uninstallMy dad had passed and we went out of town for the funeralWhen we got back we see the keypad and motion detector that we originally had was not back on the wallSo we call to tell them that they did not bring it back and they argued that they never took itSo we asked the original installer Robert Harper, where he put he put itHe told us and we looked in those places and its not thereWe looked everywhere, but gave him the benefit of the doubt and looked againSo even after that, they still refused to take responsibility and replace our equipmen

I called on 6/to inquire about services and pricingThe sales associates ended up selling me a package at $install (equipment included) and monthlyI was very concerned about the cost being more than this, as my family is in a bit of financial hardship at this timeHowever, I wanted to begin protecting my homeI was assured by the sales representative and the manager on the sales floor that day that that above pricing would cover my needsWe even went over how many censors would be needed to cover my downstairs (which is all I was concerned with)Again, I was assured that the package I was being sold would be sufficient (went as far as to counting doors and windows and sharing it with them) On 6/my system was installedThe installation rep informed me to completely cover my home, I would need to pay an amount around $I quickly informed him about my conversation when I signed up, and we ended up at an amount right at $that I would need to pay in orde

This company contacted me through their marketing departmentI spoke to Bryce A [redacted] , a sales associate with defenders protect your home who offered me an incredible deal he told me he was giving me $worth of free merchandise credit to buy additional equipment he specifically said whatever the technician has on his truck while he is at your home installing your your new system you can use that $credit to purchase anything on his truckHe also said we’re also going to upgrade your new equipment which is a total of $so that you will now have a wireless systemHe also told me that my payments would be $per month for monthsHe also told me at the end of months if your company thinks I’m going to ca cancel they will continue to offer me the $per monthSo we set the appointment I’m happy as can be the technician comes out he reiterates every single thing that Bryce A [redacted] promise to me on the carbon copy contract paperworkThat technician also sa

hi I am a customer of ADT HOME SECURITY since September of last yearDEFENDERS is the company that did the installation and /or handles billing recently I called them to inquire about them for running an hard inquiry on my report , which I was not aware it would stay and appear on my report for years after a marathon of transfers and speaking to different associates from different departments, trying to explain to them situation , and the fact that , this almost a year after the run this hard inquiry , to remove it !!!!i could not get through anyone's common sense I try to explain to them that for $monthly bill it it impossible to comprehend for this service to do that to consumers , it is really damaging especially when you need good score to apply for any type of loan.this is the reason for me to try and ask them to remove this inquiry personnel was unwilling to connect me with any superior even after the fact , that for numerous times , I politely asked t

We called this company to get a quote on ADT alarm service for our homeThey kept pushing for us to allow someone to come out and see the home to provide an accurate quote, which we finally agreed toHowever, they then asked for my credit card to "hold" the appointmentI asked the salesman times to CONFIRM that they would not actually charge my card which he confirmedDespite this, our card was charged THAT DAY FOR $The appointment was not for another weeksOnce I realized, I called back and the customer service rep told me that this is and she wasn't sure why he would tell us it wouldn't get charged until laterThe charge was to cover the installation fee, which at this point we hadn't even told them we wanted their service Once the representative arrived on the scheduled appointment on May 4th, we told him we were not sure about their offer because we found a better offer from ADT corporateHe said he would step outside to talk to his managerHe came back in

We had the security system installed, it was hooked up to the internet, and I didn't want that, it was going to cost $plus tax but he said it wouldn't be a problem to change it to the phone line later which was $he came back and hooked it to the phone line we signed the contract for $but they kept billing us $a month plus tax comes $a month since AprilThey said they never received the paper work from the installer We have called them every month since April to have this price adjusted, but still has not been fixedI called August 25th they said a email would be sent in days so we could sign to change the price, it's August 30th still no email, so I called again today, they claim they are back logged, so they don't know when I will receive the email or mail, but the continue to over bill me, and the owe us quit a bit of moneyHow hard is it to send a email, and correct this problemI have given them over ample time to correct this problemI want

Defenders dba Project Your Home are complete scam artists preying on the people who don't know any betterTheir representative Cody M [redacted] , came to the house of my elderly parents and promised them the wireless plan with ADT pulse for the same price as a landline planHe installed the Pulse apps on their phones for them and everything worked, for exactly the three days it took for the contract to become binding He then turned off the Pulse service and pointed to the fact that he hadn't ever checked that box on the contractAs such, the company had refused to make it right by saying it's not in the contract, a contract that he had my elderly, trusting parents sign on his cellphone with incredibly small font by ensuring them that it was on the up and upDo not use this company unless you want to be ripped offThey do not care that their salespeople blatantly lie to customers about what they are getting and have very clearly demonstrated no interest in making things rightThey simply say that you can cancel, but that there is a 75% cancellation penaltyThe fact that these charlatans are still I business is absurdDo yourself a favor and don't throw you're money away, go with someone who actually cares about their customers