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Provide Commerce Inc

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Provide Commerce Inc Reviews (393)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our carrier UPS does indicate that all the items on her order were deliveredSince she states that two of the items were not received by her recipients we processed two refunds on 12/16/for these itemsOne was for $and the other for $
*** ***Corporate Customer Service
Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email: *** * *** * *** *** *** * *** *** * *** ***

To Whom It May Concern,
We have researched order ***, and have emailed this customer a $gift certificate with our most sincere apologies. That per our company guidelines we do follow a very strict privacy policy and are unable to release any information with out
verifying our customer
Thank you,
*** ***
Corporate Customer Service Specialist
provide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email: ***
*** * *** *** *** * *** *** * *** ***
%%

As the customer requested we issued a full refund of this order on 12/11/
*** ***Corporate Customer Service Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email: *** * *** * *** *** ***
* *** *** * *** ***

We issued a refund of the two trees in question, in the amount of $and emailed our customer to advise of this refund and to apologize.Regards,
*** ***Corporate Customer Service Specialistprovide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email:
***@providecommerce.com

The actual cost of shipping on this order was $As a courtesy I have refunded $back to our customer and emailed her a confirmation of this refund *** ***Corporate Customer Service Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone:
***Email: *** *** * *** * *** *** *** * *** *** * *** ***

To Whom It May Concern,We have apologized for our the confusion of our promotional offers and have reviewed order *** in which a 30% discount as well as the gift code came to the total cost of $45.95. Please let us know if you have any question.
Thank you,*** ***
Corporate CS Specialist
provide-commerce
Eastgate Mall
San Diego, CA 92121*** *** *** ***
Email ***

Good Morning,
I have reviewed this customer's account. As a courtesy we have refunded the requested amount, delivery and care and handling for a total of $
Our delivery fees are shown on the order confirmation page and also available via the the details link found on the calendar
page
Thank you,
*** ***

To Whom It May Concern,
We sincerely apologize that *** *** had such a negative experience with our companyI have reviewed her
account and can confirm that we have went above and beyond to resolve each
issue with *** ***Here are ProFlowers we offer a day freshness
guarantee
on our fresh cut flowers and a day guarantee on our plantsWe are happy to
issue a refund or a replacement of any item that does not stand up to our
guarantee as long as the customer contacts us within a reasonable time frame
We were never notified that order number # *** did not last our guaranteed
days of freshness
*** *** placed an order on
2/3/4:42:AM for delivery on 2/12/We do not place an authorization
hold on the customer's card until days prior to shippingWe were not able to
authorize *** ***'s card days prior to shipping so she was notified via
emailShe went into her order to modify her card and the promotion that was
applied to the order was removedThis authorized her card for more that she
was originally quotedAs she states in her comments, she then deleted her
order
*** *** contacted us frustrated
about this situation and as a courtesy we placed a complementary order on her
behalf order number # *** valued at $(items
sent to recipients)In addition, we issued her a $gift code in which
she used to place order's *** * ***
In addition, one of the bamboo
plants that was sent on complementary order *** was not in a heart shape
which caused conflict between the children they were sent to so we sent
additional replacement orders to the children of another item
Again, we regret that *** *** has
had a negative experience but we have made every attempt to correct her disappointment
She has received a total of $of merchandise complements of ProFlowers
and we have not billed her for an order since December order number # *** (the order that she requested
a refund for)We will not issue any additional refunds or replacements on any
of her complementary orders
Please let us know if you have any
questions or need further assistance
*** ***Special
Programs Support Agent Provide-commerce
Eastgate Mall
San
Diego, CA
Phone: ext***
Email:*** * *** * *** *** *** * *** *** * *** ***

To Whom It May Concern,We have researched order *** which we have fully refunded and we have also sent a complimentry order ***, with our sincere apologies. Please let us know if you have any quesitons
Thank you,*** ***Corporate
Customer Service
Specialistprovide-commerce
Eastgate Mall
San Diego, CA
Phone: ***
Email: ***
*** * *** *** *** * *** *** * *** ***

Since the customer states that he heard the Radio ad twice for shipping we have refunding back the shipping fee of $to the credit card used on this orderRegards,*** ***Corporate Customer Service Specialistprovide-commerceEastgate MallSan Diego, CA
92121Phone: ***Email: *** * *** *** *** * *** *** * *** ***

To Whom It
May Concern,
We apologize
for order *** We have completed our research and can confirm that this order was never
charged and per the customer's request the had been canceled on 12/12/
On 12/15/
we notified our customer via email about the updated delivery date of 12/18/
and issued a $gift code for future use for this inconvenience
Since the
order had been requested to be canceled on 12/12/14, we did not collect any
funds from the authorizationMost authorizations simply drop off from the
account if they are not settled into a charge, within a specific time frame
Please contact your financial institution to confirm that your funds have
released back to your account and that this order was never charged
Again, please
accept our apologyAfter contacting your financial institution, if there are
additional questions or concerns please do not hesitate to contact usTo reach
us, you may email us at *** or call us toll-free a* ***
We are available Monday through Friday, from 7:AM to 6:PM Pacific Time
Thank you,*** ***
Corporate
Customer Service Specialist
provide-commerce
Eastgate
Mall
San Diego, CA
Phone: ***
Email: ***
*** * *** * *** *** *** * *** *** * *** ***
v

Hello Team,We have reviewed the comments submitted by customer *** *** and have recovered the following information.The customer placed their order on December 1st to be delivered December 17thOn December 12th the customer called in to request the order be cancelled as he did not want
the recipient to get these flowers from him. At that time we submitted a request to our operations team to cancel the order and the order was subsequently cancelled. As the order had not shipped the order was never charged and no refund will process. We have verified in our bank of record that the order did not charge and any authorization on his credit card should fall off in accordance with his financial institution.Thank you for your time, and please let us know if we can be of further assistance.Have a Happy New Year!Thank you,*** ***

To Whom It May Concern,
We have apologized to the customer and issued a full refund for the customer for order *** We have also left the customer a message so that we may speak to him regarding the additional transaction mentioned in the amount of $33.43, as we do not find
this transaction and need more information to further research, as of now we find no associated transaction in *** with this customer’s provided information
Please let us know if you have any questions
Thank you,
*** ***
Corporate Customer Service Specialist
provide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email: ***
*** * *** *** *** * *** *** * *** ***

To Whom It May Concern; We sincerely apologize for *** *** disappointment with her recent Florist Express orderI have reached out to Florist Express on *** *** behalf and per her request a full refund of $has been processed*** *** will see a $refund issued on
3/5/15, $refund issued on 3/6/15, and $refunded 3/12/Again we sincerely apologize for her disappointment with this orderPlease let us know if you have any questions or need further assistance Sincerely, *** ***Special Programs Support Agent

To Whom It May Concern,Please see email we have sent the customer below;Dear *** Thank you for contacting ProFlowers through the Revdex.com. Please accept our most sincere apologies for the disappointment of your order We appreciate you taking the time
to bring this to our attention.We want to resolve this issue as quickly as possible, but we are unable to locate your orderPlease provide us with as many details listed below as possible and we will get back to you promptly: The order number you are writing about;The recipient's full name and address;The name, address and email address used to place this order;The approximate date of delivery;The type of product(s) sentAfter the above information is reviewed and researched, we will gladly assist you with your issue. We look forward to hearing from you.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at *** or call us toll-free at *** We are available Monday through Friday, from 7:AM to 6:PM Pacific Time.We appreciate your business and truly thank you for being our customer.Sincerely,*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning, We have reviewed this customer's complaint and I have submitted a request to ProFlowers Florist Express to have the $standard delivery charge refunded. All orders placed through ProFlowers will have a standard delivery fee. There will be additional fees for a
morning deliveries.With regard to the FreeShipping program, this is a third party company that we do offer to our customers. The customer has the option to participate or not.Please know that I have sent the refund request to ProFlowers Florist Express and am awaiting their confirmation of said refund.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We issued a partial refund of $on 2/22/and the balance of $was issued today, 2/23/2015.Regards,*** ***Corporate Customer Service Specialistprovide-commerceEastgate MallSan Diego, CA 92121Phone: ***Email: *** ***
* *** *** *** * *** *** * *** ***

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Description: Florists - Retail, Gift Shops, Internet Shopping

Address: 4840 Eastgate Mall, San Diego, California, United States, 92121

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