Provide Commerce Inc

Good Afternoon,
I have reviewed the order referenced in the complaint.  I see a refund of $43.55  was processed as well as a complimentary order # [redacted] was sent out to the recipient.  I have also asked to have the balance of order # [redacted]  $14.99 be refunded...

back to the customer's account.\
Sincerely,
[redacted]

We issued a full refund to this customer on  2/13/2015. I called and spoke with this this customer. I explained where to locate all charges for our orders and offered him a free order for his girlfriend which he accepted. Regards,
[redacted]Corporate Customer Service...

Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not cancel my order because I didn't want it delivered. I wanted it cancelled because it was already late past 2 PROMISED delivery dates.  I did not want dead Christmas flowers delivered in January!!

To Whom It May Concern,We have reseached out to our cusotmer, please see below;Dear [redacted]Thank you for contacting Personal Creations through the Revdex.com.  We appreciate you taking the time to bring up the confusion of our promotional offers. Per our policy we will honor...

one promotional offer per order.We have created you a code to make up for any inconvenience the promotional offer may have caused. Your gift code [redacted]  for the amount of $20.00 is valid and active through 3/10/16. This gift code can be used over the phone or on any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari's Berries, Cherry Moon Farms, or ProPlants.  Our gift codes should always be entered in the Special Codes field box on the Review Order page before you check out and confirm the order. Entering the code in a different location may cause your discount not applying to the order properlyIf you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.Once again, please accept our apologies again for the confusion.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time. Gift Card Terms & Conditions:This Provide Commerce Gift Card expires one year from the date of issue.  No dormancy fees will be charged.  This Gift Card may be used only towards the purchase of products at the following Provide Commerce web sites or phone lines: ProFlowers, Shari’s Berries,Cherry Moon Farms, ProPlants and Personal Creations.  The Gift Card value is not redeemable for cash, check or credit, except where required by law. Provide Commerce is not liable for lost or stolen Gift Cards.  Lost or stolen cards cannot be replaced or refunded.  If a Gift Card is presented for purchases with a price less than the face value of the Gift Card, the unused amount will remain on the Gift Card and can be used for other purchases.  The Gift Card holder is responsible for all taxes, duties, fees and assessments arising out of use of this Gift Card.  This Gift Card cannot be resold for commercial purposes.  This Gift Card is not valid with previous purchases, same-day or international delivery, or third party hosted products (e.g. wine).  A complete set of terms and conditions, subject to change at any time without notice, is available on the participating Provide Commerce web sites.  Provide Commerce Gift Cards are issued and sold by Provide Cards, Inc., a California corporation.  The balance on this Gift Card is solely the liability of Provide Cards, Inc.  Use of this Gift Card constitutes acceptance of the terms and conditions.Sincerely,[redacted]

To Whom It May Concern,
We have researched order [redacted], voided the [redacted] authorization associated with this order, left a message for the customer to contact us so that we may apologize and send complimentary order to the recipient family as well as sent an email (see...

below).
Dear [redacted]
Thank you for contacting ProFlowers Florist Express through the Revdex.com.   We sincerely apologize that the order was unable to be delivered on your requested delivery date, missed the occasion and we would like to send a complimentary order with our apologies to the recipient family, at no charge to you to make up for this.
In order to place the order, please reply with the following information:
1.  Would you like the same item, or a different item of equal or lesser value ($75.00)? (Excludes wine products, multi-day products, and items from ProFlowers Florist Express)
2.  What date would you like it to be delivered? (Tuesday-Friday, excluding holidays)
3.  Is it going to the same recipient at the same address & phone number?  (If not, please include new name, address & phone number)
4.  Shall we include a card message?  What would you like the card message to read?
We have also voided the authorization thru [redacted], making the funds available immediately to you.  Again we most sincerely apology for the inconvenience this may have caused.
Again, please accept our apologies.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.
We appreciate your business and truly thank you for being a loyal Provide Commerce customer
Please let us know if you have any questions.Sincerely,
[redacted]

To Whom It May Concern,
We have researched orders[redacted] and [redacted] and a full refund has been issued to the customer to the payment method used to pay for the orders.  We request that they please verify this with thier financial...

insitution.
 
 
Please let us know if you have any questions.
Thank you,
 
[redacted]
Corporate Customer Service Specialist
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]
[redacted]

To Whom It May Concern,
We have researched order [redacted] and sincerely apologized that the occasion was missed.  A refund for the remaining balance paid for the order has been issued and an apology gift certificate for the full value of the order emailed to the...

customer.
 
Please let us know if you have any questions.
 
Thank you,
 
[redacted]
Corporate Customer Service Specialist
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

To Whom It May Concern,
 
Please see email sent to our customer regarding the order  [redacted] and resolution.
 
Dear [redacted]               Order:[redacted]
Thank you for contacting...

Shari's Berries through the Revdex.com (Complaint [redacted]).  We sincerely apologize that your order was not delivered on the requested date.  We have completed our research and can confirm that you have not and will not be billed.  Per our bank of record the authorization is no longer holding any funds.  We request that you please verify this with your financial institution.
A replacement order [redacted] has been issued and scheduled for delivery 2/6/1.
Your new promo code number [redacted] for the amount of $30.00 which is valid and active through 3/30/15.
This promo code can be used over the phone or on our website.  When using a promo code please enter the code in the  Special Codes box located  on the "Review Your Order" page before you check out and confirm the order.  Entering the code in a different location may cause your discount not applying to the order properly
If you have already placed your order, please let us know and we can either apply your promo code to your order or refund you the appropriate amount.
Once again, please accept our apology.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.
Sincerely,
CCSS [redacted]

To Whom It May Concern,We have researched order [redacted] and have sent the below message to our cusotmer;Dear Richard,        Order Number: [redacted]Thank you for contacting Personal Creations through the Revdex.com.  We...

apologize for the confusion of our shipping cost.  When selecting Express Shipping the "add" is an additional $9.99 to our Standard Shipping cost.For the most up-to-date pricing on all of our shipping options, please visit the following link: [redacted]We have applied a refund of $9.99 to the payment method used on your order which will take five to seven business days to process depending on your financial institution, for the Express Shipping cost.Once again, please accept our apology.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,[redacted] Please let us know if you have any questions.

To Whom It May Concern,
We have researched order [redacted] and found that it has already been canceled per the customer's request. 
 
Please let us know if you have any questions.
 
 
 
Thank you,
 
[redacted]
Corporate Customer Service...

Specialist
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: 858.729.2800Email: [redacted]
[redacted]

Hello [redacted]Thank you for bringing this matter to our attention. We have reviewed the customers account and have discovered the following.  On 12/16/2014 the customer emailed that the berries were overripe and at that point we emailed an offer to refund or replace that portion of the order....

 The customer emailed again on 1/22/2015 stating the same complaint, again we emailed the refund or replacement offer as well as an apology for the first email no reaching them.  The customer has now had the berries replaced. I have called the customer and left a voice mail advising that we did receive her comments and responded, but that there may have been a filter on her email account that moved the responses to Junk as they are sent by a bulk mailer.  I have also emailed the customer an apology including a gift code as an apology for the inconvenience.Thank you as always,[redacted]

To Whom It May Concern,
We have researched our customer's account and have verified in our bank of record that we have only charged the customer once for order [redacted]. Please see the email to customer below;
Dear [redacted],   
Thank you for contacting Shari's Berries...

through the Revdex.com.  We have researched our bank of record for transactions related to order [redacted] and have confirmed that we have only charged you once for your order.  You may wish to contact your financial institution to verify this.
Please accept our sincere apology for any inconvenience this may have caused.  After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,
[redacted]

To Whom It May Concern,
We have researched order [redacted] and found that this order had been canceled and no funds were ever collected. 
 
Please let us know if you have any questions.
 
 
Thank you,
 
[redacted]
Corporate Customer Service...

Specialist
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I appreciate the offer of the $20.00 gift card and if it covered all the items I was dissatisfied with I would accept it. ButWhen I was going to order I had a catalog (Which I still Have) and it had the item in the catalog for $24.99 ( I needed two) and the same day I went on line to order it and there was 25% off(which the company agreed to honor both) but I had to call a customer serv rep to get the offers.  SO the website also offered free shipping on orders $49.00 and over.  So my total for everything should be  ($24.99 x 2) $49.98 plus the other item of $19.99(baby onesie) total order $69.97 x 25% $17.49= $52.48.  That should be the total I would accept to pay.  No shipping or handling. Now with the $20.00 gift card and there is no 25% off now and the price of the items are $29.99 each x 2  and the onesie at $19.99 + $79.97 x 20% $15.99 would be $63.98 plus shipping and handing of $11.98 (or close to that) less the $20.00 would be $65.96 .  So I am paying more.  I think this company should make their exceptions on the website where people can see it, not small print on the bottom of the  site..  I received a catalog with one price, two emails one with 25% off and another one with free shipping all with in 2 days.  That is so wrong. They run so many different sales you don't know which one would be better.  But as a consumer you would think that it all applied.   Thank you [redacted]

Customer should have been able to see all charges on the confirmation page before he confirmed his order. Since he states he did not we refunded the shipping and handling in the amount of $17.98 as he requested. Regards,[redacted]Corporate Customer Service Specialistprovide-commerce4840...

Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We issued our customer a full refund on  3/4/2015. I also called his recipient to apologize for the nondelivery of his gift and am sending her a complimentary order to deliver on 3/18/2015. Lastly I emailed an apology to our customer and confirmed his refund was processed on...

3/4/2015.Regards,[redacted]Corporate Customer Service SpecialistProFlowers4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

To Whom It May Concern,
We have research this customer's account and order [redacted] has been canceled and no further action can be taken.
 Please let us know if you have any questions.
 Thank you,
 
[redacted]
Corporate Customer Service...

Specialist
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

To Whom It May Concern,
We have researched order [redacted] and a full refund has been issued to the customer. 
 
Please let us know if you have any questions.
 
 
 
Thank you,
 
[redacted]
[redacted]...

[redacted]
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: 858.729.2800Email: [email protected]
ProFlowers | Cherry Moon Farms | Shari's Berries | Personal Creations

The total of this order was $57.95 and was fully refunded in two transactions. One transaction was done on 2/17/2015 for $12.00 and the balance of $45.95 was refunded on 2/21/2015.Regards,[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA...

92121Phone: [redacted]Email: [redacted]