Provide Commerce Inc

Review: I recently ordered flowers for my mother for her birthday from proflowers.com. The normal cost of the flowers ("Island Princess") was $57.95, but there was a Deluxe version for $72.95 and a Premium version for $87.95. I ordered the $87.95 Premium version. When the flowers were delivered, they were dismal: small, very few actual flowers (mostly greenery) and very disappointing. When I tried to get a refund by email from proflowers.com (using their customer service email address of [redacted], they ignored the email. I then tried to send the email again. Still ignored. At this point, I feel I have no option but to file a complaint with the Revdex.com, to make the public aware of this unprofessional company.Desired Settlement: I want a refund of the purchase. If proflowers.com wants to send someone to pick up the flowers, we will be happy to give them back.

Review: I ordered 2 items from this company 1 going to ** far a Birthday present and 1 going to ** for a valentines delivery. My order was shipped early because of the storm. They claim to make expected delivery of 2/14/14 which was as the guaranteed delivery date that was brought fourth by the company.

Now these items where shipped on 2/12/14 [redacted] which means [redacted] usually delivers next day well. We never received the packages from what I can see on of them is still sitting in the [redacted] off in ** and the other one no one knows where it is.Desired Settlement: My settlement thoughts are I want these item redelivered and I want a refund of the FULL AMOUNT OF the order returned ASAP. They have offered to redeliver but will not refund the money also. I want REDELIVERY & A REFUND.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed this customers account and can confirm that the order has been refunded in full and a replacement has been made per our customers request. No further action will be taken at this time.

Thank you,

Review: Made order, cancelled immediately after order was placed, a pending charge of $58.00 was placed on my account for 4 days. Caused an overdraft of $32.0

Placed order on 5/5/15 cancelled order on 5/5/15, pending charge was held on my account for 4 days in the amount of $59.00 not released and caused an overdraft to my bank account which cost me another $32.00.Desired Settlement: I want the pending charge removed and my overdraft caused by the pending charge paid for, total of $91.00 back in my account, this is for an order that I cancelled, and still ended up paying a ridiculous amount for.

Business

Response:

I have been in touch with this customer and made arrangements to pay for her overdraft fee. I verified with her that the hold on her account did drop off and is no longer an issue.Regards,

[redacted] S[redacted]Customer

Service SpecialistT 866.[redacted]F 858.[redacted]E js[redacted]@providecommerce.com An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall I San

Diego, CA 92121

Review: I received a catalog in the mail, I wanted to order something and I went on line and the item was raised up $5.00 each(I wanted two) plus the website said 25% off. Well after going back and forth in emails they agreed to change the price to 24.99 and then take the 25% off. But I had to call customer serv. Which I did last night. I placed my order it was a little over $50.00 before taxes and then they told me shipping and handling cost would be. I said your website says free shipping over 49.00. The lady told me well you can't have both. I told her it did not state that on the website, or catalog. I felt because they gave me the discounted price and 25% off (even though that is the way they advertised it they had to honor it) that they were not given me any thing else. But their website states free shipping over 49.00 I am not asking for more than what they are advertising.Desired Settlement: They need to honor the advertised prices and promotions. I want the order2- Easter baskets at $24.99 each and the onesie at $19.99= 69.97 x 25% off ($17.49)= 52.48 with no shipping/handling cost. Final cost is $52.48

Business

Response:

To Whom It May Concern,We have reseached out to our cusotmer, please see below;Dear [redacted]Thank you for contacting Personal Creations through the Revdex.com. We appreciate you taking the time to bring up the confusion of our promotional offers. Per our policy we will honor one promotional offer per order.We have created you a code to make up for any inconvenience the promotional offer may have caused. Your gift code [redacted] for the amount of $20.00 is valid and active through 3/10/16. This gift code can be used over the phone or on any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari's Berries, Cherry Moon Farms, or ProPlants. Our gift codes should always be entered in the Special Codes field box on the Review Order page before you check out and confirm the order. Entering the code in a different location may cause your discount not applying to the order properlyIf you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.Once again, please accept our apologies again for the confusion. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time. Gift Card Terms & Conditions:This Provide Commerce Gift Card expires one year from the date of issue. No dormancy fees will be charged. This Gift Card may be used only towards the purchase of products at the following Provide Commerce web sites or phone lines: ProFlowers, Shari’s Berries,Cherry Moon Farms, ProPlants and Personal Creations. The Gift Card value is not redeemable for cash, check or credit, except where required by law. Provide Commerce is not liable for lost or stolen Gift Cards. Lost or stolen cards cannot be replaced or refunded. If a Gift Card is presented for purchases with a price less than the face value of the Gift Card, the unused amount will remain on the Gift Card and can be used for other purchases. The Gift Card holder is responsible for all taxes, duties, fees and assessments arising out of use of this Gift Card. This Gift Card cannot be resold for commercial purposes. This Gift Card is not valid with previous purchases, same-day or international delivery, or third party hosted products (e.g. wine). A complete set of terms and conditions, subject to change at any time without notice, is available on the participating Provide Commerce web sites. Provide Commerce Gift Cards are issued and sold by Provide Cards, Inc., a California corporation. The balance on this Gift Card is solely the liability of Provide Cards, Inc. Use of this Gift Card constitutes acceptance of the terms and conditions.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]I appreciate the offer of the $20.00 gift card and if it covered all the items I was dissatisfied with I would accept it. ButWhen I was going to order I had a catalog (Which I still Have) and it had the item in the catalog for $24.99 ( I needed two) and the same day I went on line to order it and there was 25% off(which the company agreed to honor both) but I had to call a customer serv rep to get the offers. SO the website also offered free shipping on orders $49.00 and over. So my total for everything should be ($24.99 x 2) $49.98 plus the other item of $19.99(baby onesie) total order $69.97 x 25% $17.49= $52.48. That should be the total I would accept to pay. No shipping or handling. Now with the $20.00 gift card and there is no 25% off now and the price of the items are $29.99 each x 2 and the onesie at $19.99 + $79.97 x 20% $15.99 would be $63.98 plus shipping and handing of $11.98 (or close to that) less the $20.00 would be $65.96 . So I am paying more. I think this company should make their exceptions on the website where people can see it, not small print on the bottom of the site.. I received a catalog with one price, two emails one with 25% off and another one with free shipping all with in 2 days. That is so wrong. They run so many different sales you don't know which one would be better. But as a consumer you would think that it all applied. Thank you [redacted]

Business

Response:

To Whom It May Concern,We have apologized for our the confusion of our promotional offers and have reviewed order [redacted] in which a 30% discount as well as the gift code came to the total cost of $45.95. Please let us know if you have any question.

Thank you,

Review: I placed an order for chocolate dipped strawberries to be delivered on May 15th, order #[redacted]). The berries arrived when they were supposed to but sadly the quality was very poor. The chocolate coating, which according to nutrition information sent with the berries is not actually chocolate, was melting off and the berries were rotten. I contacted the company by email and they promptly issued a refund for $12.97, which is how much I spent on their site, and a gift code for $30 which is the amount of the code I paid for on [redacted]. My complaint is that the code Shari's Berries issued does not work. I have entered it in multiple places on their web site to no avail. When I contacted the company, they insisted that I was not entering the number correctly or entering it in the wrong place. After contacting Shari's Berries again they said they would issue a new code within 48 hours. That time has come and passed and I have yet to recieve a new code.Desired Settlement: I would like a refund in the amount of $15. This is the amount I paid to [redacted] for the $30 gift code to spend at Shari's Berries.

Business

Response:

To Whom It May Concern,

Please see email sent to the customer:

Dear [redacted],

Thank you for contacting Shari's Berries through the Revdex.com. We appreciate you taking the time to contact us regarding your disappointment with your order and we sincerely apologize for this experience. We have applied a full refund in the amount of $12.97 to the payment method you used to purchase this order. Although we are unable to refund the value of your [redacted] code to the original code number, we are providing you with a new [redacted] code which carries the same value. Your new code is [redacted]. Please note that it is bound by the same terms and conditions and expiration date as the original code (please refer to your [redacted] voucher).

Since you have requested a refund of your code I am providing you with the contact information for [redacted] customer service department. They are uniquely qualified to issue that refund, and can be reached at [redacted]. We apologize that since this promotional code was purchased through [redacted], we are unable to issue a refund for the voucher.

Again, please accept our apologies. Your satisfaction is our foremost objective. To reach us, you may email us at [redacted] or call us toll-free at [redacted]. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: A few weeks ago I purchased a stocking and an ornament. Together with the box, they weighed less then 1 pound. However, this company chooses to rip their customers off with OUTRAGEOUS shipping charges. Simply outragous. It cost me $17 to get this item shipped to me. $17!! 11.99 for standard shipping and 4.99 to "handle".

I am a member of [redacted]. WIth [redacted], I would have been able to get 40% off my order AND free shipping.

However, I noticed that morning that personalcreations was offering a groupon. $30 for $15. So I bought that with the assupmption I would still be able to use the [redacted] since no where did it say a groupon had to be used by itself.

my order [redacted] came to $40.00. For the stocking and the ornament.

had I used the [redacted], it would have cost be a total of $24.

However, with the groupon it cost me $45.38

$39.98 for the order, + the OUTRAGEOUS $17.00 to ship STANDARD. minus the $15 from using the groupon.

My complaint is as follows: This company rips their customers off with shipping. Sure, there are free coupon codes out there, but NO WHERE in their groupon did they state it would cost $17 to ship an item UNDER 1lb and NOWHERE in their site did it say it could not be combined with a freeshipping code that I had.

I was forced to pay that outrageous amount. Their business tactics are unethical!!

THey are out to trick their customers and milk them in the shipping. It's shameful.Desired Settlement: I would like to be refunded for the outrageous shipping charges of $17. It does not cost that much to ship a stocking, nor did it state in the groupon that I could not use my free shipping code. Had it did, I would never have used it... AND I would still have saved more money going through [redacted].

My order number was [redacted] on Nov 17, 2014.

Business

Response:

The actual cost of shipping on this order was $11.99. As a courtesy I have refunded $5.00 back to our customer and emailed her a confirmation of this refund. [redacted]Corporate Customer Service Specialist

Review: I ordered flowers online from Pro Flowers.com on 4/29/13. I paid an addtional fee of 4.99 for next day deliver to a family funeral service on the 30th. The flowers were never delivered. I then called back requested that the flowers be delivered to my families residence. Pro flowers assured me they would have them delivered right away and that they would refund me 50% of my order. Today May 2nd. The flowers have still not been delivered. I called pro flowers and the representative said that they were scheduled to be delivered yesterday on the 1st.. said that did not happen! they also told me there was no request of a 50% refund entered in the notes... I then told them I expected a full refund and they said they would refund me my money... I am sceptical that this will happen. I feel people need to be warned that they do not deliver as they say they will!Desired Settlement: I want consumers to be warned about this web based business. they do not deliver as they say they will!!

Business

Response:

I emailed this customer today a copy of the refund we processed on 5/2/2013 letting her know it generally takes 5-7 business days to fully process. I also offered to personally see to it that the family of the deceased recieves a complimentary order of flowers with an apology from us. I asked her to contact me personally with the recipient's name and address so that I can process that order. Lastly I sent her a coupon for 50% off her next order with Proflowers Florist Express.

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: 800-233-9551

Review: I ordered flowers for my brother in law to give to my sister to be delivered at her work. I paid extra to have them delivered on Friday so she would receive them while at work. My invoice confirmed the date of delivery. I looked to track the shipment and it had a delivery date of Saturday which she would not be at work for. It took me an hour and 3 calls to get it changed to deliver at her home. I wasn't happy but at least she would receive them. I check my [redacted] account and I am charged an additional $10 for Sunday delivery. I am penalized because they could not do their job. I tried again to talk to someone and was on hold for 20 minutes. I was then hung up on.Desired Settlement: I would like to get a refund for the extra amount charged. If she doesn't receive flowers in good shape on Sunday I would like a total refund

Business

Response:

Looking at the order it was cancelled. I don't know if this is something our customer requested or was done in error. If it is our error we're offering to replace the order at no charge. I've both called and left a voicemail and emailed her regarding this issue.

[redacted] Customer Service Specialist

[redacted]

FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Review: I contacted this service which are also known by ProFlowers. They have an online website where you can order flowers and have them delivered. I ordered flowers to my girlfriend who lives in Decatur, Georgia 8 days before Valentine's Day on February 14th, they promised to have them there between 8AM and 9PM. The flowers never arrived. They claimed they delivered them to the address, but they did not. They weren't there.

I called their customer service and they said they would gre order the flowers and have them resent at a later date OR a refund. I wanted her to have the flowers so I chose that option. However, I also later asked them a day later for a refund as well, since the flowers were sent on a time sensitive impression. They offered a service on a specific date and failed. I feel I should be compensated for their failure not just by having the actual service delivered but also a refund since they failed to do it on the specific date they promised.

I understand they had weather issues in the area, however they reported the flowers as being delivered at 631PM on that day, but they were not. They reported on something that never occurred.

The order number of my order with them was ::::Order number: [redacted].

It was supposed to be shipped to [redacted]. There was even a phone number listed and it was my girlfriend's number. They said no one was there so they left it on the side door, however there was nothing there and she was home at that time they claimed it was delivered. They could of called her to confirm when no one answered when delivery arrived, but they did not call the number provided to them at all to confirm or not confirm the order or correct address or anything.

The product is listed as

Deluxe Valentine's Day Spectacular Qty: 1

w/Happy Valentine's Greeting Card

w/Rocky Mountain Chocolates

w/Elegant Ruby VaseDesired Settlement: I wish to have the amount charged to my credit card refunded In the amount of $87.93.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. Upon reviewing this customers account we have discovered that the order was refunded in full and that a replacement had been made and confirmed delivered to the recipient. No further action is needed at this time.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They refunded me and it was acceptable. Thank you.

Regards,

Review: My wife ordered online and then cancelled the order the following day. However we were told because there was a billing label created we could not cancel. We requested to cancel prior to the order going out so therefor the cancellation request should have been granted. I called in twice to cancel. The first customer service rep was rude and said no we could not cancel. The second customer rep said yes he will stop the transaction then place me on hold for tem minutes, came back to the phone and then said no. I asked both reps to cancel this order but instead they continued to proceed with the order. I am not happy with a company that forces you to purchase items that you do not want. If I do not get refunded I will be forced to seek legal action.Desired Settlement: I am not happy with a company that forces you to purchase items that you do not want. If I do not get refunded, I will be forced to seek legal action.

Business

Response:

Hello [redacted],

Review: I purchased flowers from the companies website www.proflowers.com on Fri. Jan. 24th around 2pm CST for delivery on Mon. Jan. 27th. Order #[redacted] I selected a coupon directly on their company website for free standard shipping. I then shopped and selected a product. The product displayed the price of 39.98. I also recognize I was to pay 4.99 in addition to the free standard delivery for delivery on Monday. And selected the lowest priced vase at 6.99. At check out the total reflected was in the mid to low $50 range, I do not know the exact taxes charged and I did not write it down as I assumped upon completion it would still reflect the total and I would print that page. After my completed purchase I had a screen with the order number, no total and that I would be receiving an e-mail with details shortly. I then left on my lunch break. I returned to work and at the earliest time I could, shortly after 4pm CST I checked my e-mail. The total charged was 76.46 well over what was shown before I completed the purchase. They charged me the standard delivery, the $4.99 for Monday delivery, as well as 49.98 for the product and simply gave me the vase for free. At this time I called their customer service and was only offered a $10 refund for the difference in the price of flowers. At this time The representative offered to cancel my order and replace it. Two concerns; 1-It was to late in the day without paying even more additional charges to have Monday delivery 2-since I had completed the purchase I had left my credit card at home and could not provide it at that time. While I acknowledge that I agreed to the $4.99 xtra charge for Monday shipping I should not have to pay the $15.99 standard shipping. Additionally I should only be charged $39.98. The representative stated it was because I could only have "one promotion at a time" however your website allowed me the coupon, showed FREE standard shipping AND displayed the price of $39.98 when I selected the product.Desired Settlement: Refuned for the difference in price displayed at check out and additional compensation for inconvenience.

Consumer

Response:

I am uncertain as to what clarification you desire. At checkout I was quoted 39.98 for the product along with FREE shipping. After processing my card they sent a receipt to my e-mail which then charged me $15.99 for shipping which per their website was to be FREE. Additionally the flowers were charged at 49.98 NOT the selected price from their website of 39.98 displayed on the screen at checkout.

Business

Response:

To Whom It May Concern,

A refund of $20.98 back to this customers payment method of the order and emailed them to inform.

Please let us know if further assistance is needed.

Review: I attempted a "ProFlowers" order that was posted to my email. I checked all boxes for the discounts, and "free shipping", entered the sponsor code, indicated addresses for the two recipients (wife and daughter- different cities), and proceeded to "checkout". As I was confirming the order, I noticed that the full prices were being charged and the shipping costs were added, so I called "customer support" within 5 minutes. As we were checking issues (it seems that two addresses do not get the total of pricing for the "free shipping" and that each address is considered separately) I noticed that the order was "confirmed" and charged to my credit card.

The representative said the order could not be adjusted nor refunded until delivery, application for refund and a 3 to 5 day wait for bank processing. In the attempt to recover the advertised "discounts", the order "somehow" got duplicated and auto confirmed. Now I was stuck with two incorrect amounts for two orders and ,again, a wrong set of charges without option to cancel before any completed "processing". The "supervisor" who was contacted at my request simply refused to make my requested changes to these orders. The website shows no information to explain or disclose policies that pertain to my described problem.Desired Settlement: I expect full refund posted to my credit card within their specified 3 to 5 day time following the expected delivery and my contact on 11 Feb 2015. I would also like this company, and all affiliates, to be required to post a clear and complete description of any promotional conditions and to enable a refund process when adjusting any, and all, orders that are noted in error within a time period before actual shipping.

Business

Response:

To Whom It May Concern,

We have researched orders[redacted] and [redacted] and a full refund has been issued to the customer to the payment method used to pay for the orders. We request that they please verify this with thier financial insitution.

Please let us know if you have any questions.

Thank you,

Corporate Customer Service Specialist

provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message ----------From: [redacted]Date: Sat, Feb 21, 2015 at 8:30 PMSubject: Re: You have a new message from the Revdex.comTo: [redacted]

Thank you for your prompt attention to this matter with "ProFlowers" of Provide-Commerce. Details are: per order = $71.94 and $65.94 for the two items: per "full refund" (by their terminology) from my bank notice = $45.96, $42.96, and $25.98.

Review: Last week I ordered flowers to send my wife to celebrate our 9 year anniversary. When I was instructed to choose a delivery date for my order (via an online calendar) the 15th was labeled "Standard Service charge $4.99". I placed my order and received a summery in my email stating that I not only was charged hidden fees but was also charged $14.99 as a "Standard Service Charge"!!! (3x the amount listed on the website) As a result I was charged almost twice the expected total for my order!!! I have contacted the company several times but have yet to receive a reply.Desired Settlement: I would like a full refund on my order due to the fact that if I knew I was going to be billed nearly twice the price posted online I never would have ordered anything from this company in the first place.

Business

Response:

To Whom It May Concern,

We have researched this customer's account; order [redacted], and a $14.99 refund was issued for the delivery cost. Please see email sent to customer:

Dear [redacted], Order Number: [redacted]

Thank you for contacting ProFlowers Florist Express through the Revdex.com (Complaint [redacted]). We understand that you had not expected the standard delivery charge to be $14.99 and we apologize for this. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused. When selecting the delivery date on our calendar a link is provided, "Delivery Details", that explains our delivery costs. On our calendar, each day will be noted Standard Delivery and if there is any additional cost. (ie. Standard Delivery + $4.99). On the review your order page, the full cost of your order is displayed with a detailed tally before confirming your order.

We have applied a refund of $14.99 to the payment method used on your order. Please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the MasterCard Account Interchange to confirm the funds and transfer to you. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.

Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted]. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.

Sincerely,

Review: I ordered flowers for my mother for mothers day, recieved an email confermation saying order placed and scheduled for delivery. They never delivered flowers, never emailed me til I inquired about flowers the day before mothers day. I called them, they said they deleted my order but could not tell me why.Desired Settlement: Send the flowers I ordered to my mother at no cost to me.

Business

Response:

The account under the email address this person provided was shut done as in 5/2011 due to fraudulent activity with the credit card used. We incurred chargebacks on 2 orders. When this happens we shutdown the account and no orders are accepted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was never notified that my account was closed. There was never any fradulent activity under my account or credit card, The flower company put in the wrong credit card number. The police checked out the situation and determined that it was a mistake by the flower company. I was able to place an order and recieved an email saying the flowers are on the way(in no way does this sound like my account was closed, as I can still log on. A few days ago the asked for me to verify information to log on to account.They should have asked that prior to my purchase. )This company made a mistake 3 years ago when I placed an order. I placed an order for 3 dozen flowers, a dozen each for three different people. The person taking my order asked for my credit card number, I gave it to him, and somehow he got it right on the first order and not the second or third. I was contacted by a sherrifs office in [redacted] and a deputy said that this sort of error happens frequently. I sent him all my email confirmations of the flower deliveries. Never once did I ever recieve anything from the flower company saying there was a problem. Even today I can log into my account. The way this company failed to communacate with me is extremely poor. They never once emailed me that my flower order was canceled, and never once emailed me and said my account was closed. After two attempts at dealing with this company, and two poorly handled situations, it is readily apparent that this is an extremely poor company to do business with![redacted]

Business

Response:

To Whom It May Concern,

This account was closed due to Charge Backs that the company incurred for 2 orders that were delivered for this customer. We do sincerely apologize however it is our policy that once a charge is disputed with a credit card company, and the financial institution has contacted us to the same, the account is closed for the safety of our customer's information.

Please let us know if we can be of further assistance.

Thank you,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I ordered an arrangement of flowers from [redacted] for delivery the Friday before Mother's Day. I received a confirmation of my order. However, the delivery was not made. When I called the company the following Monday, after a long wait I was finally informed that my order did not meet the minimum required for the area in which it was to be delivered. There was no information on the website about a required minimum, I did not receive any notification about this either before Mother's Day or afterwards, and the customer service representative would not connect me with anyone on the phone who could either answer my questions or resolve the problem. I was merely put on hold, and finally hung up after about 20 minutes of additional waiting.Desired Settlement: I want flowers delivered as originally agreed upon, a refund of the cost, and an apology. This was for Mother's Day, an occasion that has passed, and I had counted on the company to make the delivery in a timely fashion as agreed on the website.

Business

Response:

We have issued a complete refund of the order and sent an upgraded complimentary order to the recipient with our apology.Regards,

[redacted]Customer

Service SpecialistT [redacted]

[redacted] An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall I San

Diego, CA 92121

Review: I ordered a bouquet of flowers from PRO FLOWERS.com to be delivered to my Mother-in-Love the Friday before Mother's Day. It was called Mom's Delight and was supposed to be a 15" tall bouquet with 10 PINK TULIPS and 10 BLUE IRIS. It was also supposed to arrive in a PINK VASE to match the pink tulips. The bouquet pictured online was stunning. Flowers were delivered on time except it wasn't anything like what I ordered. My Mother-in-Love tells me that the flowers were in good condition except it was PURPLE, WHITE, & YELLOW MUMS. She also said that the vase that came with the flowers was a "PINKY PURPLE Grecian urn". There was not one thing in that bouquet that I ordered. This was supposed to be a very special Mother's Day. Her Husband had just passed away and we saw plenty of mums at the funeral. I would have never chosen that flower to give her on a joyful day. Also, her favorite color is pink. No pink flowers and no pink vase. Yes, they have TOLD me they will refund my money, but in this case, it is beside the point. We needed to make this a happy joyful day for her. I am devastated!!!Desired Settlement: Pro Flowers does not appear in the Revdex.com website. I realize that they may have a parent company but the name Pro Flowers needs to be added. All potential consumers need to know that this business does not deliver what they promise. ---- I am awaiting a refund. The refund settlement is not closed.

Business

Response:

While we did issue a full refund on 5/9/2014 as requested I have sent out an apology bouquet to the recipient. Unfortunately the originally ordered bouquet is currently sold out so I selected a different arrangement that comes in a pink vase. Hopefully our customer is okay with this, if not she can contact us and we'd be happy to send out a different arrrangement of her choosing.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: 800-233-9551

Email: [redacted]

Review: I placed an order about two months ago to be delivered on the 14 of February to my address in [redacted]. This order failed to arrive at its destination. I typed in my tracking number the next morning to find out that it was still in transit from [redacted].

Now I understand the weather has been pretty bad and the roads are slick, but I never recieved an email or a phone call explaining the lateness. I have proof on my order confirmation that I payed extra for guaranteed delivery on 14 February. The website also staes 100% satisfaction guaranteed or your money back. I would like a full refund due to the fact that I didn't even recieve a courtesy call or email stating that they would be late, which resulted in my wife postponing her plans so she could wait for a package that never arrived.

This also resulted in me jumping through hoops while overseas to try and make things right. This was a very special day for my wife and I and I put a lot of trust in this company to ensure everything was perfect, but they dropped the ball. Again, I would like a full refund and request that my package be left at the [redacted]

My wife, [redacted], will stop by the above location on her way back from visiting friends to pick up her Valentines Day gift. Thank you for your support in this matter and if you need any additional information from me please don't hesitate to let me know. My direct email is: [redacted]Desired Settlement: A total refund of my purchase and that my package be held at:

[redacted] will pick it up NLT Monday the 17th

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed the customers account and have refunded the remaining amount of the order so that the customer may be refunded the full amount, $77.11. (The shipping fees had been previously refunded) Per [redacted] the pacakage has been picked up from the facility .

Thank you,

Review: This claim is again's Shari's Berries which is part of the ProFlowers family of brands. I purchased the $19.99 chocolate coated strawberries from their website [redacted] I'm sure you have seen the commercial that is running right now on many late night channels. Both me and my lady sat in front of the computer and made sure that we did not spend any more than the $19.99. Last night I noticed a charge to my bank account for 34.99 from Shari's berries. That is my first complaint. The strawberries arrived yesterday like they were supposed to. My wife excitedly opens the package and opens the box of 6 strawberries. The strawberries are completely covered in chocolate and quite a bit smaller than the ones shown in the commercial. I take a bite out of my first strawberry and it pops out of the chocolate shell. the strawberry is no bigger than a quarter ($0.25) around or tall. The strawberry is still green on the top. I'm sure that is the reason for the berries being completely covered in chocolate. I didn't make a big deal out of it because it was a gift for my wife. Today I try to call and complain about the terrible strawberries and the 35 dollar price tag. I have tried 3 times today each time getting the recording that the lines are busy and that I will have to wait for a customer service rep. Each time I put my cell phone on speaker and waited over 15 minutes before hanging up.

I am sure that this is probably not the only complaint of this nature about the company. They really need to be investigated.Desired Settlement: I feel like they are taking advantage of my inability to contact them and they should get into trouble for it. When you give someone or company your debit card there is an assumed trust that they are going to charge the right amount from my debit card. When a company abuses that trust it places our entire economic system into question. Should I trust the next company from Delaware with my debit card information? Getting my money back is my desired outcome. If you do nothing about this problem how many more people like myself will choose to not spend any money with businesses in you state. Your economy depends more upon the outcome of my complaint than does my checking account getting $35 dollars back. I will never buy from Sharis Berries ([redacted]) again which goes the same to say about ProFlowers. I bought flowers from them once on mothers day and was extremely unhappy with their customer service.

Business

Response:

Good Afternoon,

We have attempted to locate a Shari's Berries order for this customer without any luck. We did find an account under the email address [redacted] however this account does not show any orders after May of 2012. The order referenced in the complaint [redacted] is not an order number related to Shari's Berries. We would be happy to research this further however additional information would be required to do so.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Attached is a copy of my bank records showing a charge of $34.95 by Shari's Berries on the date of 2/13/2014. The businesses response is another example of the deceptive practices of this business. The transaction mentioned in the response on May of 2012 was with Proflowers where I purchased flowers for Mother's Day and the flowers were dead when arrived, lasted only 2 days, and one of the flower purchases that were supposed to be delivered to my mother in [redacted] were never delivered at all. Because of this I swore I would never do business with this company again. Had I known that Shari's Berries and Proflowers were basically the same I would NEVER HAVE PURCHASED STRAWBERRIES FROM THEM FOR VALENTINES DAY. The Strawberries I ordered cost only 19.95 and I ordered enough days in advance that there were no extra shipping charges.

Regards,

Review: I ordered flowers online for a friend. I clicked on an ad banner for $19.99 flowers for Valentines Day. The site said the $9.99 vase was free, and it showed the full price listed, and below was the $9.99 "credit" returning the base price to $19.99. I did not select any of their extras. There was an extra fee to upgrade the vase, faster shipping, morning shipping, ect. I left everything at the basic price. When I checked my creditcard bill the price charged was over $52. $13 for standard delivery (fine), $9.99 for a vase (was supposed to be free), $6.99 for V-Day delivery (I don't remember that fee), $2.99 care and handling fee (didn't see that either).

When I called they offered to "do me a favor" and remove the $9.99 vase charge, but the $23 in delivery fees was my mistake for not reading everything carefully.

I told them to keep the $9.99 and that I would report them to the Revdex.com.

I went through their check-out process again as far as I could go without entering my credit card info, and could find no price breakdown anywhere in the process that showed all the extra delivery fees.Desired Settlement: They need to have the charges listed in several places, not just at the very end, and when they say a vase is free, don't charge for it!

They advertized $19.99 flowers, and the cheapest you could actually get them was $52.95. I would not have payed that if I had known.

Business

Response:

To Whom It Concern,

We have reviewed this customers order and a refund has been issued for $19.97.

Please let us know if you have any questions.

Thank you,

Review: Since I was ordering on a Sunday evening, I placed an order with Proflowers FloristExpress for next day delivery. Proflowers provides a link on their website for "need it today?" which links to Florist Express. Florist Express says at the top "Florist Arranged Bouquets Delivered Today." I placed an order for flowers. When beginning the order, the website confirms delivery is possible at the recipient's zip code. I placed the order 12/29 expecting the flowers to be delivered on 12/30. The flowers were NOT delivered. I called the 24hour customer service on 12/30, but did not get through until mid-morning on 12/31; the customer service rep told me they were still looking for a florist to place the order! I had not received any kind of notice/update that there was a problem. So not only were the flowers not delivered on the scheduled day, but they didn't seem to have any plan for WHEN they would deliver them- even though I had already paid extra for delivery on 12/30.

I cancelled my order since it had been important that the flowers arrive 12/30 and because I was disgusted by the false advertising and the what seemed like the disorganization behind the scenes and the poor customer service. I did not want to give any money to Proflowers even with a 20% "apology" discount offered by customer service-- especially since they still hadn't located a florist. They did not offer to refund the delivery charges in addition to the 20% discount.Desired Settlement: I would like Revdex.com to let Proflowers know that they cannot advertise a service that they are not prepared to perform. They cannot charge customers for a service they cannot render. I had to pay an additional delivery fee! This is false advertising. This is operating in bad faith because a) they did not contact me to let me know they didn't have a florist to deliver on 12/30 and b) they didn't contact me informing me that they would automatically refund the additional delivery fee.

It feels like I was being swindled-- you shouldn't say you can do something and charge folks extra money for a service you can't perform.

Business

Response:

On 12/31/2013 we issued this customer a full refund for her order. Today I emailed her an apology which included a gift code equaling the amount of her order which she can use on any 6 of our brands.