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Reviews Provide Commerce Inc

Provide Commerce Inc Reviews (393)

Review: I am receiving multiple emails every day. I relied, asking them to cease and desist. They responded by increasing the frequency of their ads.Desired Settlement: Stop emails

Business

Response:

Hello [redacted],

Review: I recently purchased flowers from ProFlowers.com for my daughter. I placed the online order on 10/27/2013 for delivery on Tuesday 10/29/2013. I purchased flowers for a total amount of $51.92. Upon deliver of the product it was broken. Missing petals, crushed flowers, broken stems. The bouquet was supposed to be the flowers they represented however there was no care or concern in the packaging of their product. The flowers were delivered timely, the flowers order were the flowers that were in the box however the flowers were as I stated above not acceptable. They were in fact a waste of my money. I sent a request to ProFlowers 10/29/2013 to refund me for the purchase of a defective product. I have offered to have them come pick up the product as well.Desired Settlement: I expect to be refund for the purchase of the product. A full refunding including the cost of shipping

Business

Response:

We issued a full refund on 10/29/2013 back to the credit card that was used when this order was placed. Additonally we offered a free replacement of this order as well.

Corporate Customer Service Specialist

provide-commerce

San Diego, CA 92121

Phone: ###-###-####

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Additionally I would like to comment that although I was refunded promptly I was NOT offered a free replacement. Below is the response I received. It lets me know further I refuse to ever do business with ProFlowers again. They were not honest with the Revdex.com to state something that did not occur.

Proflowers Response:

Thank you for contacting us. Your credit card has been refunded for order [redacted] in the amount of $51.92. Please allow a minimum of 5-7 business days for your refund to fully process, depending on your financial institution. If there is anything else we can be of assistance with, we are available to you 24 hours a day, seven days a week and we look forward to serving you. [redacted] Head of Customer Care [redacted]

Regards,

Review: I purchased a bouquet from ProFlowers, but cancelled the order within 30 minutes of ordering because I read horrible reviews about the business. I messaged them about the issue and they said they would refund my $64 within a few weeks. That was in February and now it is April. I tried contacting them again, but they gave me no reply. I need my money back now.Desired Settlement: I want ProFlowers to refund my $64 to my PayPal account.

Business

Response:

To Whom It May Concern, Thank you for contacting us regarding [redacted] order. We sincerely apologize for the experience he has had and would be happy to make this right for him. We were not able to locate a customer account for [redacted] under his name or the email address he provided. Please have [redacted] contact us directly at [redacted] and provide us with the order number or the email address used to place this order. If the customer prefers to provide you the additional information needed that would be fine as well. We look forward to your response and assisting [redacted] promptly. Sincerely,

Review: Two years ago I placed an order of over $150 for my [redacted] Uncle with ProFlowers. I was told the flowers were delivered. When I contacted my family members they informed me the flowers were never delivered. I called Proflowers and they said the flowers were delivered. I contacted the hospital with the name of the person that signed for delivery and that person was not employed at the hospital. After further investigation, I found this was the name of the courier and the flowers were never delivered. After many more conversations with Proflowers they admitted to never attempting delivery. I still requested the flowers be delivered since they would not refund my money. The flowers were successfully delivered 10 days after my Uncle had passed and 15 days after the original order, and Proflowers would not refund any of my money. Let's fast forward to this week. On June 25, 2013, I ordered same day delivery for my friend in the hospital. Again on the website the order was marked as delivered. However, when visiting my friend on June 26th, I noticed the flowers were not there. I contacted Proflowers and was told it was because the patient was discharged. I informed them the patient was never discharged and asked why the website claimed delivery was a success and asked why I was not contacted that the attempt was failed. They replied that this was not their responsibility. After waiting on hold for over 20 mins, I was notified the flowers would be sent express delivery. Today, Thursday, June 27th, I received e-mail notification at 11:10 am stating the flowers were not delivered and I had to again call customer service. I was told the delivery was not even attempted on the 26th, and the flowers were placed on hold because I hung up on the agent, which again was not true. The agent today said they would attempt delivery, and if approved by management I would receive a 50% refund. If delivered today, the flowers will be received by the patient three days after the original order date.Desired Settlement: I would like an entire refund for my order.

Business

Response:

Good Afternoon,

I have forwarded the customers complaint to our ProFlowers Florist Express Care team. I have asked to have the customer refunded $52.93 and to advise us as to when this action has been completed. Awaiting their reply.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and this resolution was satisfactory. In addition, they did refund my money so the complaint is resolved.

Regards,

Review: I received the product (a ring with several small crystals spelling out "love" in a damaged state - two of the crystals on the "l" were missing). The company policy (from their website) is to include the receipt and the packing slip: "Repack the gift in its original packaging, if possible, with the packing slip. Use the return label that was included in your box. Please be sure your Order ID is on the return label for fast processing." BOTH the receipt and the packing slip were missing from the box. I had only received the defective ring and the red box it came in. This led me to believe that they had conveniently left out both to discourage me from returning the ring.

I wasn't going to make a fuss, but when Red Envelope sent me an email asking me to review the product, I wrote an honest review. I stated that I liked the design, but had received a damaged / defective product, uploaded a photo of the ring with the missing crystals, and completed my review. They did not post my review.Desired Settlement: I hope that other consumers will not suffer similar or worse experiences. After receiving the damaged ring, I wanted to warn other consumers through my review. The fact that Red Envelope asked for my review but refused to post it when I gave an honest assessment, combined with the fact that they did not send me a receipt or a packing slip, strongly implies that they have deceptive and shady business practices. I'm surprised that they have chosen to run their business in a dishonest manner and think that consumers should definitely be warned. Buyer beware.

Business

Response:

To Whom It May Concern,

We have issued a full refund to the customer, please see email below:

Dear [redacted], Order Number:[redacted]

Thank you for contacting Red Envelope through the Revdex.com. We understand that you have requested a refund for your order and we apologize for the ring. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.

We have applied a refund of $110.14 to the payment method used on your order, which will process 5 to 7 business days. Please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the [redacted] Account Interchange to confirm the funds and transfer to you. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.

Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted]. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.

Sincerely,

Review: My mother's 80th Birthday is today, February 15th. To celebrate both her birthday and Valentine' s Day I order a beautiful bouquet of 12 multi-colored roses with 10 Peruvian Lilies..the flowers arrived on Friday 13, 2015 and the roses appeared dead before evening taking them out of the box. My mother went ahead and followed their instructions for putting them in water, etc. In less than 2 days all the leaves are dried and the roses never opened.

I've sent an e-mail to the company and await a response as of now.Desired Settlement: I would like a replacement of order to include all the flowers ordered. They shorted the order by 10 Peruvian Lilies and the 12 Multi-colored roses died in less than 2 days...and never even opened up. This very poor product and the company should not only replace the product but reimburse the full cost for my embarrassment and disappointment of this product!

Business

Response:

To Whom It May Concern,We have researched order [redacted] and a full refund has been issued to the customer. Please let us know if further assistance is needed.

Thank you,

Review: I tried to purchase flowers for delivery by clicking an online ad for free shipping. When I got to the final page the product total was 40 dollars and the shipping for both items was 23 dollars.

I didn't complete transaction but it went through anyways. I cancelled the order on the my orders page of their website. But I believe they should disclose the shipping charges in their advertising as it is deceptive. They sell you an item for cheap but make it up in the exhorbitant shipping fees.Desired Settlement: they need to honor their online ads and in radio advertising disclose the exhorbitan shipping fees. Not just them but all of the online flower companies.

Business

Response:

Hello Team,

Thank you for bringing this customers' concerns to our attention. We have reviewed the customers order and have discovered the following. While we do offer Free Weekday Shipping, it is on select arrangements. This customer attempted to place an order for a 2-day special that is not eligible for this promotion.

Thank you,

Review: I ordered roses for valentine's day, provided a contact number in case no one came to the door. The roses were left on the porch in very inclement weather, and no one attempted to contact the recipient who was home At the time of delivery. The roses are dead and it ruined the whole surprise. I feel I wasted my money. I have sent 2 emails to customer service with no response.

Business

Response:

To Whom It May Concern,

We have researched order and have issued the customer a full refund; please see email below.

Dear [redacted] Order Number: [redacted]

Thank you for contacting ProFlowers through the Revdex.com. We understand that the flowers were received in poor condition and we apologize for this. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.

We have applied a refund of $55.04 to the payment method used on your order. Please contact your financial institution to confirm that your funds have been released to your [redacted] account. If you have any additional questions or concerns please do not hesitate to contact us.

Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered 2 miniature roses for my mother and aunt for Valentines day. The plants arrived frozen and were mush - not the quality I expected!

I SENT AN MAIL TO PROFLOWERS ON FEB. 15TH COMPLAING OF THIS PURCHASE BUT HAVE YET TO RECEIVE ANY COMMUNICATION FROM FIRM! THIS IS THE 3RD TIME I HAVE HAD SUCH AN EXPERIENCE WITH THIS BUSINESSDesired Settlement: REFUND OF MONEIES OR CREDIT ON CREDIT CARD

Business

Response:

Good Morning,

We have reviewed this customer's complaint regarding two orders, [redacted] & [redacted]. I have spoken with our customer directly this morning. Unfortunately the email sent to him was not seen and he was not aware of our offer to resolve.

I have refunded both of his orders in full per his request.

Thank you, [redacted]

Review: I ordered strawberries on line. I made my selection and the total cost of the product $29.99 was on the page and did not reflect tax or delivery charges. I submitted the order. When I received the confirmation for the order via email, only then did I see the delivery charge. I was shocked. The berries were $29.99. The delivery charge was $14.99 standard delivery and an additional charge of $14.99 for delivery on Mother's Day.

I called the next day to cancel the order and was told I could not.

I believe I was deceived. When I submitted the order there were NO delivery charges. How can they add the delivery charge after I book the order.an

Review: I ordered flowers/ card/ teddy bear for my wife to be delivered on 2/14/2014 order no: [redacted] to be delivered at her place of work. On 2/14 (valentines day) her entire office was delivered all sorts of gifts very happily. My wife walked outside and found a box, left on the ground, which was the "gifts" that were sent to her. The flowers were horrible and dead (I have photos). I have called them twice and have sent them 2 emails stating how unhappy I am with everything with no response.Desired Settlement: I would like to first, get a reply!!! Secondly, I would like to give my wife the flowers that look "at least close to" what they have pictured/ advertised.

Business

Response:

I issued this customer a full refund and sent a new order out to his wife with our apologies for the original order and added a box of chocolates as I assume she has the teddy bear that came with the original order.

Regards,

Review: The strawberries that were advertised on the website looked nothing like the berries that I received. I received smaller berries that I grow in my own backyard. There were advertised as "succulent" and they were the complete opposite. I paid extra for a guaranteed delivery date and they still arrived late. The berries that were supposed to be nut covered were lacking. The website showed berries that were 3/4 dipped into chocolate with pretty green leaves and stems. The berries that I received were completely dipped in chocolate and I can't tell what end has leaves and what doesn't until I bite into them and get a mouth full of stem. I paid $50 for these strawberries and the cheaper ones at my local grocery store would have looked and cost much better. I went with Shari's for the romantic factor for Valentine's Day and now I am embarrassed to give them to my husband.Desired Settlement: I would like a full refund! My mom had the similar complaint and had I known that I wouldn't have ordered them. She was given a new box but it wasn't any better than the first. I just want my money back.

Business

Response:

Good Afternoon,

In reviewing this customer order [redacted]

I see the order was refunded in full on February 15, 2014.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased flowers for Valentine's for my daughter through proflowers.com and I was under the impression that the flowers come from a local shop where the person that is receiving flowers lives, this was not the case, I found out a day before that they are [redacted] to the person, I was concerned but decided to wait until my daughter receive the flowers since they guarantee on their website that the flowers are fresh and will stay fresh for 7 days. When my daughter sent me a thank you picture with the flowers, I was so upset of the huge difference of what they advertise vs what the consumer actually receives. I will provide pics of the flowers. I also don't like how this business doesn't say anything about the delivery fee until you get to the very end and is kind of hidden, so when the order is submitted is almost too late. Had I known that the flowers were not from a local shop, I would had not order them through Proflowers.comDesired Settlement: I want a FULL refund, including the delivery fee since the flowers did not look ANYTHING like what they advertise. I feel this is false advertising!

Business

Response:

Good Afternoon,

We have reviewed this customer's order #[redacted],

and we find that the customer's order was refunded in full on Feruary 19, 2014 per their email request.

Thank you, [redacted]

Review: Proflowers is misleading their customers with their in-sight advertising upsells. I went to the site with an offer for 20% and free shipping on an order. Then was greeted with an offer to "upgrade my order for only $9.99". I choose to do this, the correct price was reflected in my shopping cart. I ordered 5 of these items. They all were to ship to different addresses. So far so good.

I was not until the end of the order process that I realized they had intentionally misled me. After I had entered in shipping information and written cards to the recipients and paid that I learned that the $9.99 order upgrade had taken away my free shipping and now they charged me $54 in shipping charges to my order. This is unacceptable.Desired Settlement: I contacted their support via the company's Facebook page. A representative was helpful and refunded a portion the shipping, but took away the 20% off coupon code. The explanation was that only one coupon can be applied to an order. The problem is that their ordering system is misleading customers about this. They tell them to upgrade but do not reflect that upgrading is 150% more than they are advertising. They need to disable this kind of bait and switching in their website. I think they intentionally do not relate shipping information until the last minute and hide it at the checkout to fraudulently lead customers to purchase at a higher cost than they think they are getting. They don't disclose that a $2.99 per item handling fees will be added until the final step in their checkout. Please aks them to refund what is due to me and stop these tactics which appear to be set up to deliberately mislead consumer

Business

Response:

To Whom It May Concern,

We apologize about any confusion the customer may have experienced with our promotional offers. We have researched order [redacted] and a refund of $54.00 has already been processed.

Please let us know if we can be of further assistance.

Thank you,

Email [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Proflowers refunded the amount of shipping but not the 20%. This original offer included both and I will not be happy until the entire amount is refunded (plus possibly a credit for me trouble). I believe the upselling on their website and the way they don't disclose the change in prices is designed to intentionally mislead customers. This practice needs to stop. If they know that they can't offer two promo codes then they shouldn't offer to in the first place. If it is a problem with a certain product not being eligible for a promo, then they should not advertise that it is during their checkout process. It just sounds like they are blaming their systems for their fraudulent advertising. The responsibitly falls firmly in the companies hands to correct. They control the entire process. If it can't be fixed, then turn off the up selling advertisements. That would have saved me over $100 ]

Regards,

Business

Response:

To Whom It May Concern,

We apologize for any confusion, as it is not our intent to mislead any of our customers. On the home page of our website, down towards the bottom our promotional policy is stated, please see below;

"Certain products not eligible for offers or discounts (including clearance items), and such designation will appear on the product detail page. Limit one offer or discount per order. Offers and discounts will appear at last checkout screen and cannot be combined with other offers or discounts. Offers and discounts do not apply to gift cards or certificates, international or same-day delivery, shipping, care and handling, personalization fees, taxes, third-party hosted products (e.g. wine). Unless otherwise specified, Free Vase offers, if any, are valid for Glass Ginger Vase. Free Shipping offers, if any, are valid for standard delivery. "

Per our customer's complaint: Disputed Amount: $54.00

We have also researched the transactions associated with order [redacted], please see below:

Per our bank of record:

Credit Card Credit 46.91 USD TRANSMITTED Aug 06 2015 12:04:33 AM

Credit Card Credit 7.05 USD TRANSMITTED Aug 11 2015 10:35:25 AM

Credit Card Credit .04 USD TRANSMITTED Aug 11 2015 10:35:25 AM

A refund of $54.00, has already been processed.

Please let us know if we can be of further assistance.

Thank you,

Corporate CS Specialist

FTD Companies, Inc

4840 Eastgate Mall

San Diego, CA 92121

858-729-2800 ext [redacted] CCSS 866-526-9426

Email [redacted]

Review: When I ordered flowers on line, I got charged additional charges that I did not authorize and was told that it could not be corrected. I was told by the rep that he would delete the order and I could start over but the charge is still on my credit card. According to my credit card rep, I will have to wait 15 days to see if the charge comes off my bill.

[redacted]Desired Settlement: I cannot order what I had ordered because I fear a duplicate charge. I would like a speedy refund so I can order something for Christmas for my Aunt.

Business

Response:

I contacted this customer today and we did a conference call with her credit card and had the hold on her account released. Per my conversation with the customer she considers the issue now resolved.

Review: I ordered flowers from [redacted] to be delivered on 6/14/2013. I called around 2:45 to confirm that the flowers would be delivered and was told by the customer service rep that she contacted the florist and the florist stated that the flowers would be delivered by 5PM. I waited until after 5PM and contacted them to check the status of the flowers and was told that the florist sent confirmation that the flowers was delivered at 3:28PM. I explained that the flowers were not delivered. By this time, the florist was closed and was told to call in the morning. I called the next morning and was told by another customer rep that the florist never received the order so the flowers were not delivered. I questioned the conflicting information and blatant lies. The customer service rep stated that I would receive a full refund and they would deliver an apology floral arrangement to the receiver of the flowers. She stated it would take 5-10 days for a refund. I complained about the time so she then said 3-5 days. I then asked for an email confirmation for the refund and she said she couldn't send one. I think they are going to deliver the apology arrangement and use that as a reason not to refund the money so I want to file this complaint to make sure this is does not happen. You have to use all precautions when dealing with a copy like this.Desired Settlement: I would like my $40.45 refunded immediately.

Business

Response:

To Whom It May Concern;

We have researched this customer's order and a full refund has already been issued.

Please let me know if you have any questions, thank you.

Thank you,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I ordered flowers for my girlfriend. I selected the Premium version of Love's Divine Long Stemmed Roses. In the picture, the bouquet looks beautiful. The description states the standard size is approximately 18"x23", will come with a satin bow, and the premium version contains "even more blooms and are designed with greater selectivity in floral variety." Well what she received looks nothing like the standard, much less the premium version. First, the size was barely 13"x15", the queens anne lace was very sparse, and there were a lot less roses than pictured onthe website. I paid $140 for a bouqet that looks like it barely cost $30! This company has falsely advertised their products which is against the law. Before complaining to the Revdex.com, I tried to resolve the issue directly with the company but I cannot accept the 40% refund they offered. The bouquet she received was not worth $110! Even after sending the company a side by side picture of the bouquet received and the bouquet pictured on the site, their response was "the delivering florist has assured us that the order was filled to value". I am extremely upset about getting ripped off by this site, but their customer service has really tipped me over the edge.Desired Settlement: I would like a full refund of the bouquet because the product I purchased was falsely advertised. I have already been refunded 40%, which is $69,68. I would like an additional refund of $67.26

Business

Response:

To Whom It May Concern, Please see response emailed to our customer; Dear [redacted] Order Number: [redacted]Thank you for contacting ProFlowers Florist Express through the Revdex.com (Complaint [redacted]. We understand that the flowers did not meet the expectations as detailed on our website product description, and we apologize for this. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.We have applied a refund of $67.26 to the payment method used on your order. Please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the [redacted] Account Interchange to confirm the funds and transfer to you. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Best Regards,[redacted]

Review: order# [redacted] I placed an order for dozen roses by phone and the lady I spoke to put the delivery address down wrong because she could not spell and the delivery was not made. I called proflowers again on Feb. 11th and spoke to someone named [redacted] who corrected the delivery address on my order and promised me they would be delivered on Feb. 12th.

The flowers were not delivered, so I called again on the Feb. 12th and spoke to a lady who said she would refund my credit card. Then I got a call from [redacted] today stating that they try to deliver the flowers today because that was the date that proflowers requested them to do it. Because it is a business address , they said they were closed and they could not deliver the flowers.

I called proflowers again today and spoke to a lady named "[redacted]" and requested refund of the money I paid for the flowers to be delivered last week for valentine's day to my wife. She said she was going to do it and send me an email to confirm that it was going to be done. This is the second time someone told me they were going to send me an email to refund my credit card, but it was not done. I am totally dissatisfied with proflowers and will not be using them again in the future. I will also report them to the Better Buisiness Bureau . I am requesting a total refund of money I paid for flowers and a free delivery of a dozen roses to my wife.Desired Settlement: I am requesting a total refund of money I paid for flowers and a free delivery of a dozen roses to my wife.

Business

Response:

Called spoke with our customer. Let him know refund had already been issued. Setup a replacement order for delivery on 2/26/2016 as requested

[redacted] Customer Service Specialist

[redacted]

FTD Companies, Inc 4840 Eastgate Mall San Diego, CA 92121

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The order I placed for Mother's Day was not of good quality, put together well, and did not last to bloom as promised. The stems broke and flowers died immediately. I contacted customer service through the website email and never received a response. The website list a customer satisfaction guarantee but when you to try to access the connection it dead ends. I finally received a generic response after filling out a online survey offering a small credit. Still no true response from their customer service department.Desired Settlement: Initially I wanted them to fix and resend the order. Too much time has passed so now and the damage is done. I just want a refund of the full price I paid. including shipping and delivery charges.

Business

Response:

Good

Morning,

Review: I ordered an easter basket,and the one recieved was not what was ordered. in fact, the one recieved was not even pictured on the web site.Desired Settlement: I would like my money back.

Business

Response:

To

Whom It May Concern,

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Description: Florists - Retail, Gift Shops, Internet Shopping

Address: 4840 Eastgate Mall, San Diego, California, United States, 92121

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