Provide Commerce Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to the company and explained in detail that the charges were not to my bank card, but through my *** account, due to an error in the company's ordering webpageThe additional charges, caused my bank to charge me additional feesI have outlined this in multiple emails and sent this to the companyI am attaching a document with all of this information outlined, as well as my multiple attempts to resolve this with customer serviceI have not been contacted via phone.
Regards,
*** ***

To Whom It May Concern,
We have researched order  and have issued the customer a full refund; please see email below.
Dear [redacted] Order Number: [redacted]
Thank you for contacting ProFlowers through the Revdex.com.   We understand that the flowers were...

received in poor condition and we apologize for this.  We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.
We have applied a refund of $55.04 to the payment method used on your order.  Please contact your financial institution to confirm that your funds have been released to your [redacted] account.  If you have any additional questions or concerns please do not hesitate to contact us.
Once again, please accept our apology.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,
[redacted]

In addition to the full refund we previously processed I have emailed him our sincere apology for the failure to deliver including a gift code for $50.00 to be used on a domestic order on any of our six websites.Regards,
[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]ProFlowers | RedEnvelope | Cherry Moon Farms | Shari's Berries | Personal
Creations

Good Afternoon, The order refernced in this complaint [redacted]shows as delivered in our system.  The delivery date appears to be the 22nd of December.  This order was placed through our partner ProFlowers Florist express.  I have forwarded the complaint to this partner and asked...

for a prompt reply.  Once this response is received we will follow up with the resolution.  Sincerely, [redacted]

Hello Team,Thank you for contacting us with this customers comments.  We have been researching, to great extent, [redacted] information in our database, our bank of record and our [redacted] bank of record which is why we informed the customer that we only have the one order with the one settlement. We have discovered a separate account with three orders of the same item sent to the same recipient. This second account is not unde[redacted] name nor her email address, we found the three additional orders that were placed and delivered.   As [redacted] is not named on this account we are unable to speak to her regarding this account with out prior consent from the named sender on the account.  As we do believe these three additional orders are the orders [redacted] has referenced, we have attempted to call her to ask her for proof of the overdrafts,  we have again been unsuccessful in making contact via phone. We have emailed [redacted] requesting she fax over her billing statement showing the overdraft fees so that the information can be reviewed and a decision made.Please let us know if we can be of further assistance.Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
---------- Forwarded message ----------From: [redacted]Date: Sat, Feb 21, 2015 at 4:43 PMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]I just received a refund from Shari's.  You can close this complaint.
Thank you.

To Whom It May Concern;
Please see email sent to the customer denoting refunds that have been issued;
 
Dear [redacted]                       Order Number: [redacted] and [redacted]
Thank you for contacting ProFlowers through the Revdex.com.   We understand that there is confusion regarding the refunds that have been issued to you, and we apologize for this.  We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.
Per our bank of record these refunds were applied to[redacted] ending in [redacted]
Order  [redacted], two refunds totaling $65.94Credit Card Authorization 65.94 USD Feb 09 2015 12:48:08 PM Credit Card Settlement 65.94 USD TRANSMITTED Feb 10 2015 04:15:00 PM Credit Card Credit 42.96 USD TRANSMITTED Feb 11 2015 02:36:46 PM Credit Card Credit 22.98 USD TRANSMITTED Feb 21 2015 02:48:42 PM
Order [redacted] two refunds totaling $71.94Credit Card Authorization 71.94 USD Feb 09 2015 12:32:13 PM Credit Card Settlement 71.94 USD TRANSMITTED Feb 10 2015 03:10:59 PM Credit Card Credit 45.96 USD TRANSMITTED Feb 11 2015 12:09:30 AM Credit Card Credit 25.98 USD TRANSMITTED Feb 11 2015 12:09:34 AM
We request that  you please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the [redacted] Account Interchange to confirm the funds and transfer to you.  After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.  If needed we would be happy to conference a call with your financial institution.
Once again, please accept our apology.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,
CCSS [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I am considering this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would also like a close monitoring of this company's business ethics because as I had stated previously I had noticed numerous complaints of the same situation from other customers from their facebook page. I was unable to resolve this matter with them after repeated attempts. It was not resolved until I escalated to posting negative reviews and publishing my complaint publicly through their facebook page and through the Revdex.com. Thank you again for your time and help regarding this matter.
Regards,
[redacted]

Good Afternoon, We have reviewed this customer's account and have issued a full refund in the amount of  $158.22.ProFlowers  has a 7day 100% satisfaction guarantee, we are happy to refund or replace whenever a customer feels the floral product  delivered does not meet their...

expectations.Sincerely, [redacted]

A full refund in the amount of $244.06 has been processed on this order and will be completed on 2/14/2015. Unfortunately we will not be able to stop the order from delivering. But again our customer willl receive a full refund on this order. Regards,
[redacted]Corporate Customer Service...

Specialist provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

To Whom It May Concern,
We have reveiwed order [redacted], please see below email sent to the customer;
Dear [redacted]       Order Number: [redacted]
Thank you for contacting ProFlowers through the Revdex.com.   We understand that there was some...

confusion regarding our promotional offers and the final cost of your order and we apologize for this.  We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.
Per our guidelines we honor one promotional offer per order. Discounts do not apply to shipping, handling, or taxes, and cannot be combined with other offers or discounts. We do often slash prices and offer a addition promotional discount to this already discounted price.  We believe the promotional offer you refer to is this 'the slashed price' of the item, and we understand that you also wanted to take advantage of the free delivery promotional offer.
We have applied a refund of $24.37 (20% off 31.99, care and handling and delivery cost) to the payment method used on your order ([redacted]).  If there are additional questions or concerns please do not hesitate to contact us.
Once again, please accept our apology.  Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call us toll-free at [redacted]  We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,
[redacted]

Hello
[redacted]
Thank you for bringing this matter to our attention.  We have reviewed the customers comments and their account and have discovered the following.  We received a complaint that the original order arrived frozen and we replaced it as requested. The replacement also...

arrived frozen and we offered to Refund the order or Replace it yet again. The customer requested a refund and we processed their full refund for the order on 2/23/2015.
If there is anything further we can assist with, please do not hesitate to let us know.
Thank you,
[redacted] <

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,
We have researched order [redacted] a full refund has been requested and a complimentary order [redacted] with our apologies has been sent to this customer. 
 
 
Please let us know if you have any questions.
[redacted]
Corporate...

Customer Service Specialist
 
 
provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]
[redacted]

We refunded her shipping charges and a replacement order is being sent out to deliver on 1/27/2015.
Regards,
 
[redacted]
Corporate Customer Service Specialist
provide-commerce
4840 Eastgate Mall
San Diego, CA 92121
Phone: [redacted]
Email:...

[redacted]

To Whom It May Concern,
Please see email we have sent to the customer;
Dear [redacted]                            
Thank you for contacting us through...

the Revdex.com.  We apologize for any disappointment with our delivery fees. We have issued a refund of $15.98 for the standard delivery cost and for the care and handling.  Please allow five to seven business days for it to reflect in your account.
For the most up-to-date pricing on all of our shipping options,
please visit the following link:
[redacted]Once again, please accept our apology.  So please do not hesitate to contact us with any additional comments or concerns you may have.  To reach us, you may email us at [redacted] or call toll-free [redacted] weekdays, from 7:00 AM to 6:00 PM, PST.
Sincerely,
[redacted]

Hello Team,Thank you for bringing this matter to our attention. We have reviewed the customers account and have discovered the following. The customer contacted us regarding a possible duplicate charge for her order and at which point we emailed her advising this was not the information we were...

seeing in our bank of record.  I have attempted to call the customer to offer a conference call with her bank to verify the single charge, to no avail. I have again emailed the customer we only charged once and included our phone number should she wish for us to conference with her bank.Please let us know if we can be of further assistance.Thank you,[redacted]

We refunded this customer in full on 2/14/2015.Regards,
[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]...

[redacted]