Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe actions that were taken were satisfactory
***
This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to no access being available to the meter. This is this customers 1st summer in the apt so they don't have a history of
their own summer consumptionTherefore the process is for the system to estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Spoke with customer on 11/and advised customer that company will accept $by 11/to establish a new payment arrangementCustomer last payment was 6/16/16. Customer contact the BPU in August of last year and never contacted the company back. Customer received a high billed
due to both her meters being estimated for months. Customer was explained this last year when she received the bill and she was also placed on an arrangement that was broken
The customer called on 2/20/and received an appointment for the furnace dated the following morningThe customer did not like the appointment and contacted a private contractor to make the repairThe tech arrived within the scheduled appointment timeThe Terms and Conditions of the WorryFree
contract state “all service calls received by PSE&G are handled in order of receipt of request…There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint
Customer established her current account as of 5/30/while at the same time closing her prior account. When customer’s new account was established, the mailing address was not updated correctly and the bills continued to be forwarded to her old account. As of today, the mailing
address has been updated and is the same as her current service address. Additionally, the spelling of her name has been corrected to reflect *** ***. Company spoke with Ms*** fiancé, *** ***, and explained that the company has been experiencing a heavier than call volume. Mr*** was advised that everything has been updated. Satisfied
Customer has a high bill complaint. This is an electric only account with electric heat. It was previously confirmed that customer is being billed for the correct meter. This is an electric only account. The meter was changed on 4/12/and the removed meter
will be tested at the earliest opportunity. Once the test results are available we will provide the customer with the written results. This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $per month. The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $per month. It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period. This customer established her account 8/25/2017. To date the average monthly bill is $63.00. Prior to this customer’s account, the average monthly bill for this apartment was $71.00. Company took a random sampling of ten apartments in this building and the average monthly electric bill was $69.00. Company will follow up with the customer once the meter test results are available. Customer was advised and is aware of this.
The customer had a previous energy and WF contract account at this addressWhen the customer took their name off the account and closed the energy part of the account, it remained open with the WF contractsThe customer was billed for the contracts, causing an issue with processing the
payments because the energy part of the account was closedThis situation was corrected by closing that account and we opened a new account *** just for the WF contractsThe account was adjusted and the disputed charges were removed from the account
Customer receives gas and electric services from PSE&G. Both meters are read remotely each month. This customer’s average monthly bill is $89.00. Company attempted to reach the customer via telephone. However each time we called a recording advised us
that the customer has not set up a mailbox and we are unable to reach or leave a message for the customer. Customer should contact company directly to schedule an appointment for the meters to be changed so that they can be tested for accuracy. Once the meters have been tested customer will be updated with those results and if warranted, the account will be adjusted
Additional information is required to investigate and resolve this matter*** *** Revdex.com Inquiry does not include any information about the responsible party/companyPSE&G has attempted to reach *** *** via telephone (*** *** ***) but has not been
able to reach herWe have however, left telephone voicemail messages for her, asking that she return our callsThis matter will be addressed with her when she calls in
This account was rebilledThe prior bill was cancelled and rebilled. The final balance on this account is $3.31. The bill has been forwarded to the customer
The company completed a meter change on 9/23/so that the removed meter can be tested for accuracy. Once the meter is tested and the results are available, customer will be advised of the results. It the meter tests fast, the account will be adjusted/credited accordingly
Spoke with customer on 10/and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G. Customer was advised when this error was found the account was billed for
supply usage back to 2014. Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last months.2017-10-
I spoke with the customerThe last service visit was on 3/13/and the furnace is functioning properlyA supervisor will provide their phone number if she has additional issues
Review of the account shows there are residential gas and electric and gas meters in the premise for each of the residential unitsEach set of meters receives a seperate invoiceThe 3rd account # (electric meter) is for the common areas of the home -- basement, hallways, smoke detectors
etcthis is common and sometimes required by certain municiplitiesThis customer will continue to receive invoices one for her residential unit and for the common spaceIf the township permits she could have an electrician re route the common area service to her residential meter (at her own expense) but this could be a problem should she chose to rent her unit to another tenantI left a voice mail for *** *** 8/I will explain the details to her when she returns my call
Review of the account shows there are residential gas and electric and gas meters in the premise for each of the residential unitsEach set of meters receives a seperate invoiceThe 3rd account # (electric meter) is for the common areas of the home -- basement, hallways, smoke detectors
etcthis is common and sometimes required by certain municiplitiesThis customer will continue to receive invoices one for her residential unit and for the common spaceIf the township permits she could have an electrician re route the common area service to her residential meter (at her own expense) but this could be a problem should she chose to rent her unit to another tenantI left a voice mail for *** *** 8/I will explain the details to her when she returns my call
This account is for gas and electric services. As of 6/23/the account balance was $753.38. The shut off notice was for $400.07, which was due immediately, plus an additional $to be paid by 7/12/16. This account carried a delinquent amount and shut off notice for
many months. The customer paid $on 7/6/and the service was interrupted on 7/20/16. Company agreed to accept an additional $and a six month payment agreement to restore the service. The turn on order was issued 7/20/at 11:54. There was no one home at 6:p.m., at which time the order was marked completed. Because the customer was not at home, the service was left off at the breakerA second reconnect order was issued 7/20/at 7:p.m. The turn on was completed 7/21/at 9:a.m
Complaint: ***
I am rejecting this response because: After reviewing the current bill, it states that the amount I was billed for the gas was based on an estimate, not an actual read of my meterThe estimate is still 3-times my average use over the last 3monthsIf my account was closed just 2days after my usual meter reading date how can they give me an estimate that is 3-times my average use2days extra would not amount to thatMy electric bill was based on an actual read of my meter and it was consistent with my previous monthly bills lIt just goes to show that my gas bill was over estimated. They claim there was no voicemail set up on my phone, that is absolutely falseI plan on calling the number they provided via emailThis matter needs to be resolved fairly.
Regards,
*** ***
Review of the account shows the customer was told on more than occasion that the deposit will be refunded to the account upon consecutive on time and in full paymentsThe last delinquency on the account was October so, assuming payments are made in full and on time through October 15th
the deposit will be returned at the pointThe deposit return date will change each time there is a delinquency which may explain the conflicting informationShould the customer become delinquent again between now and October the months will start over
The customers payment of $was returned by the bank twice due to an incorrect account# An invoice for $was issued on Dec bringing the balance to $HEAP paid $on 12/balance is now $38.75 spoke to *** *** 12/and explained, also sent a screen shot of her
billing/payment history for the last months via email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe actions that were taken were satisfactory
***
This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to no access being available to the meter. This is this customers 1st summer in the apt so they don't have a history of
their own summer consumptionTherefore the process is for the system to estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Spoke with customer on 11/and advised customer that company will accept $by 11/to establish a new payment arrangementCustomer last payment was 6/16/16. Customer contact the BPU in August of last year and never contacted the company back. Customer received a high billed
due to both her meters being estimated for months. Customer was explained this last year when she received the bill and she was also placed on an arrangement that was broken
The customer called on 2/20/and received an appointment for the furnace dated the following morningThe customer did not like the appointment and contacted a private contractor to make the repairThe tech arrived within the scheduled appointment timeThe Terms and Conditions of the WorryFree
contract state “all service calls received by PSE&G are handled in order of receipt of request…There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint
Customer established her current account as of 5/30/while at the same time closing her prior account. When customer’s new account was established, the mailing address was not updated correctly and the bills continued to be forwarded to her old account. As of today, the mailing
address has been updated and is the same as her current service address. Additionally, the spelling of her name has been corrected to reflect *** ***. Company spoke with Ms*** fiancé, *** ***, and explained that the company has been experiencing a heavier than call volume. Mr*** was advised that everything has been updated. Satisfied
Customer has a high bill complaint. This is an electric only account with electric heat. It was previously confirmed that customer is being billed for the correct meter. This is an electric only account. The meter was changed on 4/12/and the removed meter
will be tested at the earliest opportunity. Once the test results are available we will provide the customer with the written results. This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $per month. The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $per month. It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period. This customer established her account 8/25/2017. To date the average monthly bill is $63.00. Prior to this customer’s account, the average monthly bill for this apartment was $71.00. Company took a random sampling of ten apartments in this building and the average monthly electric bill was $69.00. Company will follow up with the customer once the meter test results are available. Customer was advised and is aware of this.
The customer had a previous energy and WF contract account at this addressWhen the customer took their name off the account and closed the energy part of the account, it remained open with the WF contractsThe customer was billed for the contracts, causing an issue with processing the
payments because the energy part of the account was closedThis situation was corrected by closing that account and we opened a new account *** just for the WF contractsThe account was adjusted and the disputed charges were removed from the account
Customer receives gas and electric services from PSE&G. Both meters are read remotely each month. This customer’s average monthly bill is $89.00. Company attempted to reach the customer via telephone. However each time we called a recording advised us
that the customer has not set up a mailbox and we are unable to reach or leave a message for the customer. Customer should contact company directly to schedule an appointment for the meters to be changed so that they can be tested for accuracy. Once the meters have been tested customer will be updated with those results and if warranted, the account will be adjusted
Additional information is required to investigate and resolve this matter*** *** Revdex.com Inquiry does not include any information about the responsible party/companyPSE&G has attempted to reach *** *** via telephone (*** *** ***) but has not been
able to reach herWe have however, left telephone voicemail messages for her, asking that she return our callsThis matter will be addressed with her when she calls in
This account was rebilledThe prior bill was cancelled and rebilled. The final balance on this account is $3.31. The bill has been forwarded to the customer
The company completed a meter change on 9/23/so that the removed meter can be tested for accuracy. Once the meter is tested and the results are available, customer will be advised of the results. It the meter tests fast, the account will be adjusted/credited accordingly
Spoke with customer on 10/and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G. Customer was advised when this error was found the account was billed for
supply usage back to 2014. Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last months.2017-10-
Improper access and could not make repairCredit was applied on 3/8/
I spoke with the customerThe last service visit was on 3/13/and the furnace is functioning properlyA supervisor will provide their phone number if she has additional issues
Review of the account shows there are residential gas and electric and gas meters in the premise for each of the residential unitsEach set of meters receives a seperate invoiceThe 3rd account # (electric meter) is for the common areas of the home -- basement, hallways, smoke detectors
etcthis is common and sometimes required by certain municiplitiesThis customer will continue to receive invoices one for her residential unit and for the common spaceIf the township permits she could have an electrician re route the common area service to her residential meter (at her own expense) but this could be a problem should she chose to rent her unit to another tenantI left a voice mail for *** *** 8/I will explain the details to her when she returns my call
Review of the account shows there are residential gas and electric and gas meters in the premise for each of the residential unitsEach set of meters receives a seperate invoiceThe 3rd account # (electric meter) is for the common areas of the home -- basement, hallways, smoke detectors
etcthis is common and sometimes required by certain municiplitiesThis customer will continue to receive invoices one for her residential unit and for the common spaceIf the township permits she could have an electrician re route the common area service to her residential meter (at her own expense) but this could be a problem should she chose to rent her unit to another tenantI left a voice mail for *** *** 8/I will explain the details to her when she returns my call
This account is for gas and electric services. As of 6/23/the account balance was $753.38. The shut off notice was for $400.07, which was due immediately, plus an additional $to be paid by 7/12/16. This account carried a delinquent amount and shut off notice for
many months. The customer paid $on 7/6/and the service was interrupted on 7/20/16. Company agreed to accept an additional $and a six month payment agreement to restore the service. The turn on order was issued 7/20/at 11:54. There was no one home at 6:p.m., at which time the order was marked completed. Because the customer was not at home, the service was left off at the breakerA second reconnect order was issued 7/20/at 7:p.m. The turn on was completed 7/21/at 9:a.m
Complaint: ***
I am rejecting this response because: After reviewing the current bill, it states that the amount I was billed for the gas was based on an estimate, not an actual read of my meterThe estimate is still 3-times my average use over the last 3monthsIf my account was closed just 2days after my usual meter reading date how can they give me an estimate that is 3-times my average use2days extra would not amount to thatMy electric bill was based on an actual read of my meter and it was consistent with my previous monthly bills lIt just goes to show that my gas bill was over estimated. They claim there was no voicemail set up on my phone, that is absolutely falseI plan on calling the number they provided via emailThis matter needs to be resolved fairly.
Regards,
*** ***
Review of the account shows the customer was told on more than occasion that the deposit will be refunded to the account upon consecutive on time and in full paymentsThe last delinquency on the account was October so, assuming payments are made in full and on time through October 15th
the deposit will be returned at the pointThe deposit return date will change each time there is a delinquency which may explain the conflicting informationShould the customer become delinquent again between now and October the months will start over
The customers payment of $was returned by the bank twice due to an incorrect account# An invoice for $was issued on Dec bringing the balance to $HEAP paid $on 12/balance is now $38.75 spoke to *** *** 12/and explained, also sent a screen shot of her
billing/payment history for the last months via email