QuadPay

I tried to use their service and it did not go through. Yet, they charged my card six times.

Don’t bother spending your time trying their service. Their “approval process” for a no credit check company is shrouded in mystery. At least with banks you are provided with a reason unlike quadpay where a rep will automatically send a standard boiler plate response to those who inquired as to how you did not meet their approval criteria. I don’t see how this company would not let me try their service when amex (very stringent) deems me a good customer. I even sent them a screenshot of my annual income and a screenshot how much I can spend in amex at that given time. So be aware and not fall into their novel idea and give them your info.

Hi, On October , 2019. I went into Zara and returned a dress. its been a month and emails after emails requesting my refund from QuadPay and all my attempts to get this resolved with the proof of credit invoice from the vendor have not been successful. All their customer service told me was they haven't received the refund from the vendor. I spoke to Zara customer service and the confirm that all credits where process on October ,2019. It does not take over a month to get the credit reflected on the account. It is unbelievable how they ignore my email and not resolved this matter and literally stilling money from customers.

I purchased something through *** (in store) using Quadpay and 3 days later I returned the product because it wasn't what I hoped it would be. I walked into the *** store and returned it successfully. I have both the original receipt and the return receipt but Quadpay is still charging me for the item. The first payment you have to make at the time of purchase but the second payment is two weeks after date of purchase, so I thought that Quadpay would stop charging me for the second payment installment and return my money for the first payment. It has been 3 weeks and they have done nothing. I have sent various emails at this point and all they do is send an automated email. It is beyond frustrating because *** did indeed process the return. I have no idea what to do at this point.

Have made several purchases. Always paid on time. Now im not allowed to purchase anymore. The only thing I did different is I returned an item and they had to refund me. Now I guess im high risk.

Super shady company! I would not recommend QuadPay to my worst enemy. They will double charge you for the first installment. You will basically need to pull teeth to get your money back. If you return a purchase, you will have to fight to get your money back also. I will not use them after this purchase. I started off great with this company and one day things changed? I always paid on time and everything went smoothly, until I asked for a refund. Now I can’t get anyone to answer me at QuadPay. The customer service is nonexistent!!! Everything was good until they messed up and wouldn’t give me, my money back. Now they have moved on to taking two installments at a time when you make a purchase. That’s not what the company is about or even advertises. I do believe lying to the public about a platform your company represents is called FRAUD! QuadPay is Super shady and lost my business forever. Class action lawsuit to come....wait for it!

I have been making purchases with Quad pay since last year. I had a 500.00 dollar limit and kne day it disappeared. I have made a few purchases all paid on time and a return. I reached out to customer service and they stated it was an IT issue and they would get back to me. Now they have completed stopped responding it has been months. My husband account has done the same. They stated his was elevated risk after. 300.00 approval he never got to use. They stated wait 24 hrs and try again. Still same error. They know something is wrong with their system by the complaints I see here. Why not just send out and notice to their customers that they’re systems are down and they will let us know when they are back up. This will be better than ignoring us. Also, saving us wasted time shopping only to get to check out and see errors.

I made a purchase using QuadPay (QuadPay order ***) for one of the merchants *** a.k.a. *** (*** order number 2199 / user number ***) on 10//19. The amount of the purchase after taxes, shipping, and applied discount was $216.14. QuadPay is charging me a total of $306.14. They have debited 2 payments form my checking account/debit card in the amount of $76.53, one on 10//19 and the second on 11/*/19. I have sent numerous emails to QuadPay requesting that they correct the total amount of the purchase. I've searched endlessly on the internet looking for a contact number to speak with a QuadPay representative to clear up the issue but have been unsuccessful. I sent the first email on 11/*/19 explaining the problem. In the email I sent a copy of the invoice from the merchant. I received an email from a QuadPay representation on 11/*/19 which pretty much informed me how their installment payments worked and that "most orders will update the order in 5 business days, but in some instances, it may take uo to 10 business days for the order to adjust, If the order does not adjust after 10 business days, please let us know and we can investigate further." As of today, it's been 20 business days and there has been no change to reflect the correct amount nor has anyone contacted me to inform me that they have started an investigation. Since the initial email, I have sent approximately 12 other emails (all of which I still have) and they are either not responded to or the representative recites the same information they sent in the initial response. Today, QuadPay has attempted to debit my account again in the amount of $76.54 and has threated to start charging me late fees if not paid by midnight tonight. A fourth and final debit in the amount of $76.54 is scheduled on 12//19. Based on the correct total amount of my purchase, &216.16, I only owe QuadPay $63.08 which I am eager to pay to end this business relationship. I refuse to pay them any additional monies until this matter is attended to.

Let me also state that have used other Online Purchasing companies, namely AfterPay, and have NEVER had an issue. I pay my bills in full and on time. I'm not certain why QuadPay is trying to rip me off by charging me in excess of $90.00. I am a hard worker and do not deserve to be handled in such a fraudulent manner.

Any assistance you can provide would be greatly appreciated.

I selected QuadPay for my order with the Clare paint company. My first payment went through with no problem. My second payment has been declined for my card, which I used for my first payment. I've also been charged late fees when it's been an apparent system failure or error on QuadPay's end.

I tried to add another credit card, to no avail. I've tried to reach out to QuadPay to see if there was a system failure but I have been met with nothing but automated responses. I've offered to pay the entire balance outright some kind of way to the original merchant, who has been great in this whole process, but I'm being redirected back to QuadPay.

The merchant was able to contact QuadPay with what they thought was a resolved issue on QuadPay's end, but I still cannot make a payment. And now the third payment has gone through and declined as well. I don't know what to do at this point.

I would like to just pay out my full balance and leave this whole mess behind. My cards have more than enough money, I just want to pay what I owe and get on with my life. I have no time for this.

ORDER #***. I placed an order for AirPods on Amazon on 11//19 and for some reason, Amazon declined the payment later that evening. When I contacted them, they cancelled the order and notified me that they immediately released the funds back to the original payment method because the item had not shipped. I emailed Quad pay, messaged them on Twitter, tweeted them, direct messaged them on Instagram AND Facebook, and every time I get a response, it’s clearly a generic message from someone who DID NOT read my email thoroughly. A few emails said that “all cancelled/returned orders are fully refunded when seller lets them know”. But I sent proof that the order was cancelled and each time, I get different answers. The first installment was taken out 11/*** and now, I got an email reminder that the second will come out Friday....for an order that was canceled!??? It has been over a business week and I still have not gotten reimbursed for the first installment and the remaining installments are still on my Quad Pay open orders account. I will have no choice but to contest the charges with my bank if this doesn’t work.

Hello I am fustrated with this online company. it has been months since trying to delete my account as well as trying to put my information before deciding on deleting and have got no issue resolve or hear back from the company I will be filing a lawsuit if this action doesnt take
place soon.

Quadpay took money from me and refuses to talk to me about what happened. They will not refund my money, despite the fact that I've never bought anything through them. I've never purchased anything, and was denied service, yet the company continues to keep my money as if I had purchased an item. This is ridiculous.

I placed an order through Quadpay on 11//19. The order number is ***. The order total is around $73. Quadpay has taken the money out of my account but never sent me my order. I have reached out to them several times and they have not responded.

On Oct *** I placed an order with Zara through Quad pay , Quad pay #*** on 10/*** Zara issued a refund for said order. I have proof that I have reached out to Quad pay 13 times with no response as to when they will issue me the refund that zara has issued. With each attempted contact with this company I have attached proof that was provided from Zara that a refund has been issued. there is no customer service number that I can use to actually speak with someone. I am on the verge of reaching out to an attorney to advise of this fraud .

I have been with them since 6/2019 I had just paid on majority of my orders 11/15 and tried to make another this app does not take cash apps debit card which I did not know I tried to use that as form of payment since my funds were there a couple times it didn’t work so I sent my funds to another regular debit card of mine to pay and my account was put on elevated risk. That was 11/15 it is now 11/24 almost ten days without any response to the emails I’ve sent. My sons 5 year old bday is next week and I wanted to use this app for Black Friday but still haven’t gotten any response and just emailed again. This is crushing me and my plans for my son. ;(

So I went on *** hair to make a purchase and chose QuadPay. Right away the money was taken from my account. I click on place order and it took me to choose stores. Download the app recieved a $200 credit and right away my 199.80 purchase was deducted from my credit. Money was pending on my bank account for three days then finally got posted and still *** did not receive their order. I should have trusted my instinct not to do business with a company with NO PHONE NUMBER! Please DO NOT DO BUSINESS WITH A COMPANY WITH WITH NO PHONE NUMBER! If my order is still not received by *** and processed I will definitely dispute charges at my bank but it’s the principle of customer service and not getting what was paid for!!

Hi! I usually use Quadpay and it works great. I loved it until a recent return issue.
I ordered an item with the Quadpay card and then returned it in store. I waited the usual 10 business days and the refund never posted to my Quadpay card. I have emailed their support several times and they give a standard answer and then never get back to me. I have provided the refund receipt from the merchant and bank reference # for the return and they still won't get in touch with me or process my refund. I have sent 10+ emails and it has been close to a month now. Instead of reaching out to me, they keep charging me the installments (which would be fine if the item hadn't been returned on 10/30/19.)
I love the idea of Quadpay, and usually it works great. However this has been the worst customer service I have ever had and it seems that they do not care about returning people their money.

I have been using this app for a long time when I was suddenly flagged as an elevated risk, I keep trying to submit a request for support but they have not answered my question, I have always paid on time.

Was so excited to use quadpay, then I went to make my first purchase with *** entered my info then went to pay, realized I was logged into my husbands account trying to use my card linked to my quadpay account and it flagged both of our accounts. A elevated risk error message popped up. I’ve been emailing support for days with no response. My account needs manual review with the error fixed. However there’s no customer service at all. Really sucks as I can pay in full but the 4 payments seemed attractive since I’m also Christmas shopping. Would of helped. Oh well ??

I tried to sign up for Quadpay and they said "my profile doesn't meet our approval criteria and we are not able to grant you access to Quadpay" I don't understand this because the requirements are to live in the US, be atleast 18 years old, have a valid and verified phone number, and use a credit card to make the purchase. I meet all of those criteria, but I'm not able to use it apparently. So one star because I can't use this service even if I wanted to.