Quail Lakes Dermatology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Our response and position remains the same

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have received the correct blade for my food processor within the stipulated time frame Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It's ridiculous that they need the make and model number when I've provided my service notification numberThis number, again, [redacted] If they are not able to locate this request, first submitted in December of last year, then I'm assuming they have no intention of replacing the defective blade on my processorIs this the case? Sincerely, [redacted] ***

Please extend our apologies to the consumer regarding the tardiness of the postage refund I have arranged for the check to be issued immediately

Our previous response on this matter was that we are willing to send return postage to the consumer When the hair dryer is received it will be evaluated by our Engineering Department This model hair dryer has not been manufactured since the 1990's

We have been in touch with the consumer and have advised him we still do not have inventory of his model appliance He was given a choice to choose an upgraded model which he has and the replacement will be sent to him

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I sincerely HOPE they follow through and actually send the blade as promised. Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: I submitted a form with all the pertinent information, so the business should already have requested information Model number is CFP-11BCPC as best I can read from bottom of unit
Sincerely,
*** ***

A replacement blade will be sent to this consumer this week

We have contacted Miss *** via electronic communication to advise her we are engaging *** *** *** to retrieve her coffee maker at our expense. When the coffee maker and a copy of the purchase receipt are received we will issue a refund to her as she has asked

Complaint* ***
I am rejecting this response because: when I originally filled out the form I was told I would have the *** in a few weeks, now it's
months You are lying to your customers You refuse to respond to *** messages There are new food processors and blades FOR SALE, yet we have to wait for our replacement blades No compensation has been given for not being able to use my *** *** I'm struggling to find ways to make my daughter's food while you feed me the same lines over and over Horrible company, horrible customer serviceI want my ***
Sincerely,
*** ***

A return shipping label will be sent to the consumer by the Legal Department and a refund check will be ordered for her. Upon receipt of the damaged grill pan the refund check will be forwarded to her

An electronic communication has been sent to Mr*** advising him that we are sorry to hear that he has discarded his hair clipper. It is our protocol to obtain the appliance from the consumer prior to replacing it. We have offered to replace the hair clipper if Mr*** submits a
copy of the purchase reeipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** acknowledges receipt of the consumer's electronic communication to her. A replacement blade will be sent to the consumer within seven (7) days

*** ***
I am rejecting this response because:I have already provided all information regarding the specific model numbers and serial numbers multiple times to Cuisinart which is available to them by
using their own ORDER numbers from the recall * *** *** ***
Sincerely,
Francis Brown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** While I consider this issue resolved, I am still frustrated with the way this recall has been handledIt is sad that I had to contact the Revdex.com before a replacement blade was sentAlmost months is not an acceptable amount of time to receive the replacement bladeI am very unlikely to purchase another Cuisinart product after thisThank you for resolving this issue

A REPLACEMENT BLADE WILL BE SENT TO THE CONSUMER WITHIN (7) SEVEN DAYS

We do not understand why our response was rejected. We asked for the Model No. That is not a basis for rejection. Thank you for providing us with the requested information. A replacement blade will be shipped next week