Quality Pontiac GMC Buick, Inc.

This issue has been reviewed again by our Used Car Director, Charles C***He has decided that in an effort to reach a conclusion that can work for both parties,he is willing to split the cost of the repair to the radioIf this is acceptable we will process a reimbursement for $as a goodwill gesture in this case. Regards,Dan D***Service Director Quality Dealerships

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please let me know when I should expect to see the refund show up on the card statement
Regards,
*** ***

Hello,Customer placed an order on
12/02/for a front hubOrder was shipped and then delivered on 12/04/Our
online order control panel shows the customer placed the order using their
supplied part numberCustomer did not provided a VIN number nor any vehicle
information We simply
supplied a part
that the customer requested using their own information and ability to specify items that are neededWe were not contacted to identify the correct part for the customer before ordering
We are more than happy to refund the customer’s purchase
minus any fees upon receipt of the itemItem will need to be n the original undamaged packaging
along with a copy of the receipt
Regards
Quality Dealerships

We have issued a prepaid return label and we will send the correct items ASAP once the return is received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please let me know when I should expect to see the refund show up on the card statement
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
it is not acceptable They cost me money and time Can you refund That?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Please send returns to:PARTS RETURNSLOMAS BLVD NEALBUQUERQUE, NM 87110 Order# *** We will issue a refund as soon as the part arrives in it's original packaging

I have not received any phone calls or emails from the company prior to an email yesterdayOn 09/26/I received a return
shipping label from the companyThe email did not include whether I am going to have a replacement sent, if I am receiving a refund or if I am going to be charged a re stocking feeSo, at this time the company has made an effort to rectify the situationThank you for your time in this matter.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Complaint: ***Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repair.Our Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter.
I am rejecting this response because: the management DID have prior knowledge of this I have text messages to prove this My salesman, Andrew, on Dec 10th was informed of the issues over the phone and text messages Per a text response he stated he had left a message about the radio malfunction and the possible replacement of the entire system from Fiesta Kia service department costing over $with Charles C*** A little history of the vehicle and my experience with Quality after purchasing:I have had repeated concerns with safety repairs/issues after purchasing the vehicle in October In each situation, I was not treated with respect or quality customer service; always being passed around to the next person Even taking concerns to Mr DiLorenzo via voice mail without any response from him One of the service reps even called me a lair. I would have hoped that goodwill assistance would have been offered; since the car, in my opinion never got any kind of inspection from Quality prior to putting the vehicle on sale at the tent saleIt was dirty still needed cleaning internally, there was no spare tire or inflation kit in the vehicle and the windshield had multiple chips as well and the airbag light was on The finance office t*** it upon themselves to add insurance after I repeatedly stated no extra costs of warranties or insurance The refund has yet to be received at my bank and still interest in being accrued daily on the transaction; after eight weeks of waiting. The dealership did take care of the spare tire; after I had to escalate to upper management for any response The windshield chips were blamed on me; though eventually were found to be already repaired The airbag issue was fixed by the dealership The dealership had lent me a car with a low tire sensor on it; though the salesman told me it l***ed OK and not to worry about it I thought it would be better to check the tire It had to be fixed because of a nail and it only had lbs of pressure as the car indicated I had to wait over one hour and a half at Discount Tire for the repairs There was no cost but I was not compensated for my time or trouble The low tire could have blown out on the freeway and caused an accident The car was cleaned by myself and not dealership even though it was on the WE OWE sheet On Dec 30th, I had to contact the salesman again because he never called me back nor did Mr C*** The text messages again read he spoke with Charles and he will be contacting me when he has a chance Though it could be after the new year because they were busy at the time At that time, I had taken the car to Pitre to get a second opinion on the radio It was only the radio that needed to be replaced and not the entire system I offered to have the cost of only the radio be paid by Quality and I would pay for the install via text message to Andrew(salesman) Though again I heard nothing in response from the salesman nor Mr C***The radio would have only cost them $ approximately at their expense To this day I still have not heard anything from Andrew nor Mr C*** Now a denial of any knowledge of the situation from the company is unbelievable I request again to be paid for my radio and the install in full by QUALITY The lack of communication within the company, as from my salesman to Mr C*** to Mr D***, should not reflect negatively on my request I went through the proper channels via my salesman as advised to me from Mr C*** I contacted them as soon as I had any solid information about the radio issues from the service department of Fiesta approximately a month ago! I will be glad to produce the proof of the texts if needed. The consumer, myself, being called a liar, now twice, by another party/individual from this company is totally wrong and unprofessional I want the entire cost of the new radio and install paid and a written apology from the company Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We have again reviewed this issue and our position concerning any further refunds or goodill assitance remain the sameWe are sorry that we cannot help further in this matter.Regards,Dan D***Service Director Qualtiy Dealershisp

Complaint: ***
I am rejecting this response because: Our customer service has not been satisfactory at allWe are no responsible for someone sending us the wrong partWe have been speaking with Michael T*** in regards to this problem and instead of being helpful he has been rude, condescending, and argumentativeI have never had a business who would hang up on me as I'm trying to speakHe refused to send me to his supervisor and instead decided his best course of action would be to argue with me, tell me that I am the one at fault for the incorrect part, and interrupt repeatedlyI am absolutely infuriated that a company would be willing to do this to it's customersI will not be paying to have an item shipped back after having already shipped it to meIt is absolutely unacceptable how we have been treatedIt's taken days to even get to speak with MrT*** after having left several messages on his voicemailWe just happened to catch him at his desk.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Hello *** * ***, It is my understanding that this was resolved via the phone yesterday 09-16-Here is my recount of the event.We had originally shipped the correct part that was ordered, a bezel for the hazard warning switch. The description for the part that was
ordered and shipped is "HAZARD SWITCH BEZEL" or collar as you have called it. After you had received your order you realized that the wrong part was ordered. You then called and spoke with a parts consultant who relayed to me the entire conversationWe also have the conversation recorded for training purposes. The resolution, which I believe was completely unacceptable to you, was that we would absorb the additional cost of the actual hazard switch and ship this to you ASAP Which is when the parts consultant was hung up on.If the resolution is acceptable please let us know via e-mail.Regards

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, We have reviewed this issue with the Used Car management and found the followingA check was mailed out to Mr*** and was sent to the wrong addressIt has since bee recut and mailed and should be in Mr***'s possiession shortly.We apolagize for our non response to Mr
***'s follow ups and wish to assure him that the request for re-imbursement is handledRegards,Dan D***Service Director Quality Dealerships***

We are more than happy to issue a full refund once the part has been received for return. Regards

Mr ***We are sending a pre-paid return label and we will issue a refund when the complete set of floor mats arrive in the original undamaged package.If there are any questions please review our return policies at ***RegardsGMPartsDirect.Co

We are attempting to contact this customer and solve his problem but can't reach him.Please try to reach us again and we can conclude the problemDan D***Quality GMC Buick

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but the overall customer service is very displeasing and I will make it a point to inform others of itI will be waiting on the label
Regards,
*** ***

We apologize for the inconvenienceWe have issued a full refund in goodwill based on this complaint