Quality Pontiac GMC Buick, Inc.

Complaint: ***
I am rejecting this response because:This
company has not sent me an email and I do not have an order number to send it back
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please inform me of when I should expect the check
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the partsPlease go to your order in ebay and begin a return Thank You ABQ Auto Parts

We are attempting to contact this customer and solve his problem but can't reach him.Please try to reach us again and we can conclude the problemDan D***Quality GMC Buick

We have sent the following e-mail to the customer concerning this problemWe hope this will solve the problem and we will check back and see in a week or so.Regards,Dan D*** Dear Ms***,We have received a contact from the Revdex.com in Albuquerque about your attempt to get the plates for
your used KiaPlease accept our apologies for the delay in completing this transaction. I have reviewed the information with our Title DepartmentThey have advised me that your registration information paperwork (purchase agreement and title registration) were sent to the California DMV office in San Luis Obispo office some time agoWe have made several attempts to contact you and your daughter on this situation and have been unsuccessful up to now in reaching you It is our understanding that at this point you need to visit the DMV office in San Luis Obispo, *** * *** *** *** *** *** ** to complete the process to obtain your plates. I hope this information will help to close this matterIf you have any questions, please feel free to contact us. Regards,Dan D*** Dan D***Service Director Quality Dealerships###-###-####***

Complaint: ***
I am rejecting this response because RidiculousRefund me the difference in the shipping costs that were actual ( WHAT YOU PAID) and what you CHARGED MEPeriod
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Please send returns to:PARTS RETURNSLOMAS BLVD NEALBUQUERQUE, NM 87110 Order# *** We will issue a refund as soon as the part arrives in it's original packaging

We have been contacted by the customer concerning the error in the catalogueWe have advised him that the error exists and that we are sorry for the inconvenienceWe have issued a pickup tag to return the single lug nut and we will immediately refund what he paid. We are not going to send
more lug nuts due to the discrepancy in the catalogueOur catalogue is specific about the fact the errors can and do occur and that we will correct the problem in a way the is business like and appropriate.We apologize to the customer for the confusion and await the return of the error so we can give him his refund. RegardsDan D***Quality Dealerships

Hello,We have emailed the customer with return instructionsIf the email was not received please ship all returns to :Returns Lomas Blvd NE Albuquerque, NM 87110All returns are subject to our return policies. Thank You

The customer concerns have been presented to the Used Car Sales Manager, MrCharles C***, at an earlier meetingThe request of the customer was reviewed and the conversation was closed at that timeOur Used Car Manger indicates that all documents were reviewed at the time and the customer
was shown where they signed acknowledging this.We consider this complaint as closedIf the customer wants to pursue it further he is welcome to again visit the Used Car Sales Manager for further discussions. Regards,Dan D***Quality Dealerships

This issue has been reviewed again by our Used Car Director, Charles C***He has decided that in an effort to reach a conclusion that can work for both parties,he is willing to split the cost of the repair to the radioIf this is acceptable we will process a reimbursement for $as a goodwill gesture in this case. Regards,Dan D***Service Director Quality Dealerships

Complaint: ***
I am rejecting this response because: Our customer service has not been satisfactory at allWe are no responsible for someone sending us the wrong partWe have been speaking with Michael T*** in regards to this problem and instead of being helpful he has been rude, condescending, and argumentativeI have never had a business who would hang up on me as I'm trying to speakHe refused to send me to his supervisor and instead decided his best course of action would be to argue with me, tell me that I am the one at fault for the incorrect part, and interrupt repeatedlyI am absolutely infuriated that a company would be willing to do this to it's customersI will not be paying to have an item shipped back after having already shipped it to meIt is absolutely unacceptable how we have been treatedIt's taken days to even get to speak with MrT*** after having left several messages on his voicemailWe just happened to catch him at his desk.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We have carefully reviewed this complaint in hopes of coming to a solution that would work for the customer and for usHowever, we have done what we can and have nothing more to offerThe following points still matter. The customer did not provide a VIN numberThe customer also
did not provide the vehicle year make or modelAll of this information would
come through on the order if it was suppliedThe customer entered a part
number and ordered a part number provided from outside sourceWhich is unknown
to us
We have offered a refund to the customer- under the following terms. We will accept a return and issue a refund minus any
shipping charges. We will send a prepaid label to the customer but, the
cost of the prepaid label will be subtracted from the return amount plus any
shipping charges to the customerThis policy is documented on all orders and we state that orders without a VIN
number are not eligible for return Our policies also state the catalog is for
reference only and the customer should contact us with any questionsIn this case it seems there were many questions and the customer had bad
information
We have explained all of the options to the customer each
time we have been calledWe are sorry that this does not meet teh expectations of the customerBut see no other way to solve the problem. Regards

The customer concerns have been presented to the Used Car Sales Manager, MrCharles C***, at an earlier meetingThe request of the customer was reviewed and the conversation was closed at that timeOur Used Car Manger indicates that all documents were reviewed at the time and the customer
was shown where they signed acknowledging this.We consider this complaint as closedIf the customer wants to pursue it further he is welcome to again visit the Used Car Sales Manager for further discussions. Regards,Dan D***Quality Dealerships

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless
Regards,
*** ***

We apologize for any confusionThe catalog is supplied by a
third party, Revolution parts, and has not been modified since the customers purchaseWe are unable to modify this particular information as a customer of Revolution Parts.The customer may return the item for a full refundOur return address is - Returns *** *** *** **
*** ** *** RegardsGarry - GMPartsDirect.Co

Complaint: ***Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repair.Our Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter.
I am rejecting this response because: the management DID have prior knowledge of this I have text messages to prove this My salesman, Andrew, on Dec 10th was informed of the issues over the phone and text messages Per a text response he stated he had left a message about the radio malfunction and the possible replacement of the entire system from Fiesta Kia service department costing over $with Charles C*** A little history of the vehicle and my experience with Quality after purchasing:I have had repeated concerns with safety repairs/issues after purchasing the vehicle in October In each situation, I was not treated with respect or quality customer service; always being passed around to the next person Even taking concerns to Mr DiLorenzo via voice mail without any response from him One of the service reps even called me a lair. I would have hoped that goodwill assistance would have been offered; since the car, in my opinion never got any kind of inspection from Quality prior to putting the vehicle on sale at the tent saleIt was dirty still needed cleaning internally, there was no spare tire or inflation kit in the vehicle and the windshield had multiple chips as well and the airbag light was on The finance office t*** it upon themselves to add insurance after I repeatedly stated no extra costs of warranties or insurance The refund has yet to be received at my bank and still interest in being accrued daily on the transaction; after eight weeks of waiting. The dealership did take care of the spare tire; after I had to escalate to upper management for any response The windshield chips were blamed on me; though eventually were found to be already repaired The airbag issue was fixed by the dealership The dealership had lent me a car with a low tire sensor on it; though the salesman told me it l***ed OK and not to worry about it I thought it would be better to check the tire It had to be fixed because of a nail and it only had lbs of pressure as the car indicated I had to wait over one hour and a half at Discount Tire for the repairs There was no cost but I was not compensated for my time or trouble The low tire could have blown out on the freeway and caused an accident The car was cleaned by myself and not dealership even though it was on the WE OWE sheet On Dec 30th, I had to contact the salesman again because he never called me back nor did Mr C*** The text messages again read he spoke with Charles and he will be contacting me when he has a chance Though it could be after the new year because they were busy at the time At that time, I had taken the car to Pitre to get a second opinion on the radio It was only the radio that needed to be replaced and not the entire system I offered to have the cost of only the radio be paid by Quality and I would pay for the install via text message to Andrew(salesman) Though again I heard nothing in response from the salesman nor Mr C***The radio would have only cost them $ approximately at their expense To this day I still have not heard anything from Andrew nor Mr C*** Now a denial of any knowledge of the situation from the company is unbelievable I request again to be paid for my radio and the install in full by QUALITY The lack of communication within the company, as from my salesman to Mr C*** to Mr D***, should not reflect negatively on my request I went through the proper channels via my salesman as advised to me from Mr C*** I contacted them as soon as I had any solid information about the radio issues from the service department of Fiesta approximately a month ago! I will be glad to produce the proof of the texts if needed. The consumer, myself, being called a liar, now twice, by another party/individual from this company is totally wrong and unprofessional I want the entire cost of the new radio and install paid and a written apology from the company Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Hello,Customer placed an order on
12/02/for a front hubOrder was shipped and then delivered on 12/04/Our
online order control panel shows the customer placed the order using their
supplied part numberCustomer did not provided a VIN number nor any vehicle
information We simply
supplied a part
that the customer requested using their own information and ability to specify items that are neededWe were not contacted to identify the correct part for the customer before ordering
We are more than happy to refund the customer’s purchase
minus any fees upon receipt of the itemItem will need to be n the original undamaged packaging
along with a copy of the receipt
Regards
Quality Dealerships

Dear Revdex.com,We have checked our sales records and do not have any record of this sale to the customerHe has ordered from us in the past but it was a small orderWe feel confident we would have found an order this large.We would recommend that the customer recheck the source of the order and contact
that sellerIf he still believes it is us and that are records are in error, please be sure to include a copy of our sales invoice to verify the sale.Thanks for the opportunity to review and comment.Regards,Dan D***Quality GMC Buick