Quality Pontiac GMC Buick, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless.
Regards,...


[redacted]

Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr. [redacted] since this complaint was initiated. (We had wrong contact information.) They have discussed the issues that Mr. [redacted] has noted and they should be able to reach an agreement that will be acceptable to both. We consider this...

file clsoed at this time and any further issues can be discussed between Charles C[redacted], Quality Dealerships Used Car Director and Mr. [redacted]. Regards,Dan D[redacted]Service Director Quality Dealership###-###-####

We will begin the check request process for 1/2 the amount of the repair todayPlease allow several dayts for processign and mailRegardsDan D[redacted]Quality Dealerships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Please inform me of when I should expect the check.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separately. Then you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (15 oz. as shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rules. Second scan shows actual received invoice with shipping charges of  $11.45. That is hardly a First Class rate. As you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in it. This does not take into account your commercial rate discount with USPS, which means this package may have COST you 5 bucks to send, yet you charged me $11.45.  As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrous. You need to DO THE RIGHT THING BY YOUR CUSTOMER HERE. Or have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:
it is not acceptable. They cost me money and time. Can you refund That?
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Mr. [redacted] Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the parts. Please go to your order in ebay and begin a return.   Thank You ABQ Auto Parts

Tell us why here...Mr. [redacted]Unfortunately, pickup is not available for any of our eBay orders. Also, our shipping charges are based on more than the actual cost of shipping as do many sellers online. You were made aware of the shipping charges before processing the order. If there was question...

regarding the order it should have not been placed. Instead, the order was placed and paid for with an assumption that we would not follow eBay’s policy. We are more than happy to issue a full refund for the order once we receive the parts. Please go to your order in ebay and begin a return. Thank YouABQ Auto Parts

Mr [redacted]We are sending a pre-paid return label and we will issue a refund when the complete set of floor mats arrive in the original undamaged package.If there are any questions please review our return policies at [redacted]RegardsGMPartsDirect.Co

We have read the customer response to our submission to the Revdex.com. It would appear that the consumer is not satisfied with our response. We can only advise that the this complaint can not be concluded through correspondence via the Revdex.com. The customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned.

Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you

We have refunded the customer purchase as of 2/8/16 to his [redacted] card for 322.57Our file is closedDan

We have issued a prepaid return label and we will send the correct items ASAP once the return is received.