Quality Pontiac GMC Buick, Inc.

We apologize for the inconvenienceWe have issued a full refund in goodwill based on this complaint

We have read the customer response to our submission to the Revdex.comIt would appear that the? consumer is not satisfied with our response.? We can only advise that the? this complaint can not be concluded through? correspondence via the Revdex.comThe customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned.?

We have refunded the customer purchase as of 2/8/to his *** card for 322.57Our file is closedDan?

Dear Revdex.com, We have reviewed this issue with the Used Car management and found the followingA check was mailed out to Mr*** and was sent to the wrong addressIt has since bee recut and mailed and should be in Mr***'s possiession shortly.We apolagize for our non response to Mr
***'s follow ups and wish to assure him that the request for re-imbursement is handledRegards,Dan D***Service Director Quality Dealerships***?

Mr***,
We apologize for our oversightYour order has been refunded
in fullUnfortunately, we did not pick up on the? fact that the item you ordered? has restrictions on it by
GM.? This information was not readily available from GM at the time of
your orderWe are
sorry for our oversight and? we should have contacted you
immediately when this occurredPlease accept our? apologies? for this and any
inconvenience we have caused.? We have also updated our terms and conditions so that our
stocking policies are easier to understand
Best Regards
Garry
R***
Parts Director
Quality Buick GMC Mazda
??" Lomas Blvd NE
Albuquerque, NM
###-###-####

We have sent the following e-mail to the customer concerning this problem. We hope this will solve the problem and we will check back and see in a week or so.Regards,Dan D[redacted]  Dear Ms. [redacted],We have received a contact from the Revdex.com in Albuquerque about your attempt to get the plates for...

your used Kia. Please accept our apologies for the delay in completing this transaction. I have reviewed the information with our Title Department. They have advised me that your registration information paperwork (purchase agreement and title registration) were sent to the California DMV office in San Luis Obispo office some time ago. We have made several attempts to contact you and your daughter on this situation and have been unsuccessful up to now in reaching you.  It is our understanding that at this point you need to visit the DMV office in San Luis Obispo, [redacted] to complete the process to obtain your plates. I hope this information will help to close this matter. If you have any questions, please feel free to contact us. Regards,Dan D[redacted] Dan D[redacted]Service Director Quality Dealerships###-###-####[redacted]

Complaint: [redacted]
I am rejecting this response because:In response to Quality Pontiac GMC Buick Inc. they are saying that when we meet the complaint was closed.But I [redacted] let them both (new) & (used) managers what my complaint was and they both said Quality Pontaic GMC Buick Inc. had made a mistake in doing a second credit run on him without [redacted]'s consent on a total different vehicle that [redacted] had not seen or had not made any arrangements to do so.But they wanted to work out something with me to repair any damage that was done, for this mistake they had done to me. Mr. C[redacted] asked us several times what it would take to repair there error. [redacted] said call Credit Bureau and resolve it going into his credit report so many times (6) bank letters so far and also compensation.There was no paperwork at the time of complaint that was shown to me like they say in there response to this. Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repair. Unfortunately we are unable to assist with this repair. Our Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaint. In these situations we reserve the...

right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistance. In this case, a $750.00 repair by another dealer on a radio that may or may not have been required is not something we can help with. We believe there were several much more economical repairs that could have been completed but this will not be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter. Regards,Dan D[redacted]Service Director Quality Dealerships

Dear Revdex.com,We have checked our sales records and do not have any record of this sale to the customer. He has ordered from us in the past but it was a small order. We feel confident we would have found an order this large.We would recommend that the customer recheck the source of the order and contact...

that seller. If he still believes it is us and that are records are in error, please be sure to include a copy of our sales invoice to verify the sale.Thanks for the opportunity to review and comment.Regards,Dan D[redacted]Quality GMC Buick

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been contacted by the customer concerning the error in the catalogue. We have advised him that the error exists and that we are sorry for the inconvenience. We have issued a pickup tag to return the single lug nut and we will immediately refund what he paid. We are not going to send 23...

more lug nuts due to the discrepancy in the catalogue. Our catalogue is specific about the fact the errors can and do occur and that we will correct the problem in a way the is business like and appropriate.We apologize to the customer for the confusion and await the return of the error so we can give him his refund. RegardsDan D[redacted]Quality Dealerships

We have again reviewed this issue and our position concerning any further refunds or goodill assitance remain the same. We are sorry that we cannot help further in this matter.Regards,Dan D[redacted]Service Director Qualtiy Dealershisp

Complaint: [redacted]
I am rejecting this response because:
Yes, you refunded the original purchase I made online. But you are refusing to refund the amount paid for the incorrect part that your employee sent to me for which your manager ensured me would be accepted and that your company would cover the shipping costs. Your company failed to cover the return shipping cost as promised ( I sent the part back at my cost) and is now refusing to refund my money for the pet that you have in your posession. This is unacceptable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Add has been edited since I complained about it

Mr. [redacted],
We apologize for our oversight. Your order has been refunded
in full. Unfortunately, we did not pick up on the fact that the item you ordered has restrictions on it by
GM.  This information was not readily available from GM at the time of
your order. We are...

sorry for our oversight and we should have contacted you
immediately when this occurred. Please accept our apologies for this and any
inconvenience we have caused.  We have also updated our terms and conditions so that our
stocking policies are easier to understand.
Best Regards
Garry
R[redacted]
Parts Director
Quality Buick GMC Mazda
7901 – 8101 Lomas Blvd NE
Albuquerque, NM 87110
###-###-####

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Your problems with the website cost me money. A part, that we ordered, which money was exchanged, was never delivered and money was not returned. I have no pending refund charges on my account. Your website should be shut down and adjusted to only reflect parts that are available to be sold. If your not able to sell a part, at least have the common courtesy to inform the individual as soon as the order is placed, not 16 days later. It is bad business and greatly damaged our reputation.

Complaint: [redacted]
I am rejecting this response because: This is simply a Lie, If you look at the link I submitted and the accompanying diagrams you will see that the switch has two parts and the bezel you cant even get the bezel at that sight and the diagram surely shows the front of the switch, "the Button Part" they wanted to argue I ordered only the bezel but for $17 dollars and $3 dollars I was able to get the whole switch for under $20 @ CarPart.com  [redacted]   They wanted thirty dollars and another thirty for handling $60 dollars for a $15 dollar part and they charged me $15 + $30 handling for the little plastic bezel that I did not order so they gouged me and were about to do it again , now they're lying about what happen, like I said all you have to do is go to the link that I gave you when I made the complaint and its all there in black and white, now I will pay the 15 dollars for the bezel and I dont need there switch but they can give me back half the handling charge $15 since it was 30 dollars and I only got one of the two Items ordered 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I have attached the text messages along with the WE OWE sheet and my financing.

I have not received any phone calls or emails from the company prior to an email yesterday. On 09/26/16 I received a return...

shipping label from the company. The email did not include whether I am going to have a replacement sent, if I am receiving a refund or if I am going to be charged a re stocking fee. So, at this time the company has made an effort to rectify the situation. Thank you for your time in this matter.[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]