Quality Pontiac GMC Buick, Inc.

Complaint: ***
I am rejecting this response because RidiculousRefund me the difference in the shipping costs that were actual ( WHAT YOU PAID) and what you CHARGED MEPeriod
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separatelyThen you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (ozas shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rulesSecond scan shows actual received invoice with shipping charges of $That is hardly a First Class rateAs you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in itThis does not take into account your commercial rate discount with USPS, which means this package may have COST you bucks to send, yet you charged me $11.45. As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrousYou need to DO THE RIGHT THING BY YOUR CUSTOMER HEREOr have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We apologize for any confusionThe catalog is supplied by a
third party, Revolution parts, and has not been modified since the customers purchaseWe are unable to modify this particular information as a customer of Revolution Parts.The customer may return the item for a full refundOur return address is - Returns *** *** *** **
*** ** *** RegardsGarry - GMPartsDirect.Co

File closedDD

We have carefully reviewed this complaint in hopes of coming to a solution that would work for the customer and for usHowever, we have done what we can and have nothing more to offerThe following points still matter. The customer did not provide a VIN numberThe customer also
did not provide the vehicle year make or modelAll of this information would
come through on the order if it was suppliedThe customer entered a part
number and ordered a part number provided from outside sourceWhich is unknown
to us
We have offered a refund to the customer- under the following terms. We will accept a return and issue a refund minus any
shipping charges. We will send a prepaid label to the customer but, the
cost of the prepaid label will be subtracted from the return amount plus any
shipping charges to the customerThis policy is documented on all orders and we state that orders without a VIN
number are not eligible for return Our policies also state the catalog is for
reference only and the customer should contact us with any questionsIn this case it seems there were many questions and the customer had bad
information
We have explained all of the options to the customer each
time we have been calledWe are sorry that this does not meet teh expectations of the customerBut see no other way to solve the problem. Regards

Hello,We have emailed the customer with return instructionsIf the email was not received please ship all returns to :Returns Lomas Blvd NE Albuquerque, NM 87110All returns are subject to our return policies. Thank You

Complaint: ***
I am rejecting this response because: This is simply a Lie, If you look at the link I submitted and the accompanying diagrams you will see that the switch has two parts and the bezel you cant even get the bezel at that sight and the diagram surely shows the front of the switch, "the Button Part" they wanted to argue I ordered only the bezel but for $dollars and $dollars I was able to get the whole switch for under $@ CarPart.com ? ***? ? They wanted thirty dollars and another thirty for handling $dollars for a $dollar part and they charged me $+ $handling for the little plastic bezel that I did not order so they gouged me and were about to do it again , now they're lying about what happen, like I said all you have to do is go to the link that I gave you when I made the complaint and its all there in black and white, now I will pay the dollars for the bezel and I dont need there switch but they can give me back half the handling charge $since it was dollars and I only got one of the two Items ordered?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr*** since this complaint was initiated(We had wrong contact information.) They have discussed the issues that Mr*** has noted and they should be able to reach an agreement that will be acceptable to both.? We consider this
file clsoed at this time and any further issues can be discussed between Charles C***, Quality Dealerships Used Car Director and Mr***.? Regards,Dan D***Service Director Quality Dealership###-###-####?

Hello? *** * ***,? ? It is my understanding that this was resolved via the phone yesterday 09-16-Here is my recount of the event.We had originally shipped the correct part that was ordered, a bezel for the hazard warning switch.? The description for the part that was
ordered and shipped is "HAZARD SWITCH BEZEL" or collar as you have called it.? After you had received your order you realized that the wrong part was ordered.? You then called and spoke with a parts consultant who relayed to me the entire conversationWe also have the conversation recorded for training purposes.? The resolution, which I believe was completely unacceptable to you, ? was that we would absorb the additional cost of the actual hazard switch and ship this to you ASAP? Which is when the parts consultant was hung up on.If the resolution is acceptable please let us know via e-mail.Regards

We will begin the check request process for 1/the amount of the repair todayPlease allow several dayts for processign and mailRegardsDan D***Quality Dealerships?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are more than happy to issue a full refund once the part has been received for return.? Regards

Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you?

Complaint: ***
I am rejecting this response because:
Yes, you refunded the original purchase I made onlineBut you are refusing to refund the amount paid for the incorrect part that your employee sent to me for which your manager ensured me would be accepted and that your company would cover the shipping costsYour company failed to cover the return shipping cost as promised ( I sent the part back at my cost) and is now refusing to refund my money for the pet that you have in your posessionThis is unacceptable
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repairOur Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the
right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not? be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter.? Regards,Dan D***Service Director Quality Dealerships

I have attached the text messages along with the WE OWE sheet and my financing? ?

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Your problems with the website cost me money A part, that we ordered, which money was exchanged, was never delivered and money was not returned I have no pending refund charges on my account Your website should be shut down and adjusted to only reflect parts that are available to be sold If your not able to sell a part, at least have the common courtesy to inform the individual as soon as the order is placed, not days later It is bad business and greatly damaged our reputation

Complaint: ***
I am rejecting this response because:In response to Quality Pontiac GMC Buick Incthey are saying that when we meet the complaint was closed.But I *** *** let them both (new) & (used) managers what my complaint was and they both said Quality Pontaic GMC Buick Inchad made a mistake in doing a second credit run on him without ***'s consent on a total different vehicle that *** had not seen or had not made any arrangements to do so.But they wanted to work out something with me to repair any damage that was done, for this mistake they had done to meMrC*** asked us several times what it would take to repair there error*** said call Credit Bureau and resolve it going into his credit report so many times (6) bank letters so far and also compensation.There was no paperwork at the time of complaint that was shown to me like they say in there response to this.? Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Tell us why here...Mr***Unfortunately, pickup is not available for any of our eBay ordersAlso, our shipping charges are based on more than the actual cost of shipping as do many sellers onlineYou were made aware of the shipping charges before processing the orderIf there was question
regarding the order it should have not been placedInstead, the order was placed and paid for with an assumption that we would not follow eBay’s policyWe are more than happy to issue a full refund for the order once we receive the parts.? Please go to your order in ebay and begin a return.? Thank YouABQ Auto Parts

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but the overall customer service is very displeasing and I will make it a point to inform others of itI will be waiting on the label
Regards,
*** ***