October 20, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substanceOn October 13, 2014, I received the request from our customer service department to call the customer as soon as possibleI left our customer a message on the same date and asked her to call me at [redacted] ext, ***I have lest our customer several messages and she has not returned my callsOur records indicate that the item was received in our warehouse and a refund in the amount of $was issued on October 18, 2014, Please have our customer call me if she wishes to discuss her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K Office of the President
July 31, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customer has regarding the Blisslights ProjectorOur records indicate that she spoke to someone in our office and a replacement was sent to her on July 30, Please have her call me at ###-###-#### exl, ***, if she receives the wrong itemI would be happy to assist her with the return of the original item.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: You can't hold a person responsible for a debt that relates to a person not living in the household You cannot link a debt to two different SSN#'s so therefore how can you do it for an address? QVC's practices are not legal and I will forward to the FTC for further review Not only that they still have a hold on when my credit card was charged for the most recent purchase I just find it hard to believe after I placed two orders on my own they have s gall to close my account I consider this to be discrimination as well Regards, [redacted]
Dear [redacted] ;This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is upset her QVC account is suspendedOur customer is dissatisfied with the explanation provided by QVC/s Customer Scrvice and wanted the account reopened and an apology offered for closing her account.We apologize far the inconvenience this suspension is causing our customerUnfortunately, QVC located an account til the same address that has an outstanding Collections debt held by another occupant at this addressOur Customer Finance department will close any account associated with another account that has an outstanding debt owed QVC until that debt has been paid in full, This information is published on the QVC website under “Guidelines”, listing the terms and conditions for shopping, This is listed under “Termination”.QVC will be happy to reopen this account when the Collection debt has been paid in full by the debtorThis can be accomplished calling our Customer Service at ###-###-#### and providing a valid credit curd or mailing a check to QVC, Inc; PO Box 2254, Westchester, PA 19380.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sinecrely,
May 15, Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have been in contact with our customer today (5/15/14) regarding a billing dispute in the amount of $for an over payment on am ez pay orderI have partnered with our finance department and the refund was issued today /15/in the amount of back to the original credit card.Again we apologize any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reached at [redacted] , Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,
April 17, Dear ** [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC's customer states never ordered nor received item [redacted] Red [redacted] 8.5Mxl4" Portable Wand Scanner w/ Software QVC shows this item shipped on October 6, [redacted] records show the item was delivered on October 8th and left in the carportDue to the timeframe of the claim unfortunately our customer needs to dispute the charges with her credit card company.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
Complaint: [redacted] I am rejecting this response because:'m having a very hard time understanding why I am being asked to produce all kinds of proof and QVC has not provided ANY proof that would affirm and validate their claim How is it MY problem that [redacted] doesn't keep track of what deliveries it makes/doesn't make/mistakenly makes/doesn't receive from QVC to deliver? When I send packages that are worth large amounts (which the ladder in question was worth well over $120) I INSURE MY PACKAGE so that I have PROOF that it has been received How is it MY problem that QVC doesn't bother to insure that the products ordered are delivered????? How is it my problem that QVC doesn't ask for PROOF OF DELIVERY from ***........and hang onto that proof, so that they have appropriate proof of delivery documentation? Under QVC's irresponsible system, [redacted] could (and I'm not accusing, I'm just saying they could...) deliver valuable and desired packages to their friends or keep them for themselves (a package containing a ladder certainly would be fairly obvious and certainly desirable....especially if people working for [redacted] KNOW that QVC does not insure packages/does not obtain and retain documentation of deliveries)In the 'real world' that you and I live in, when a package sent has not been received by the recipient it is the SENDER'S RESPONSIBILITY to prove that we actually sent the package and that the package was actually received by said recipient THAT is why I insure valuable packages, THAT is why I hang onto my receipts verifying that the package has been delivered to the correct person But QVC apparently does NOT insure its packages, QVC apparently does NOT retain information as to packages being sent out from their warehouses/accepted by ***/delivered by ***/delivered by [redacted] to the correct persons/damaged and destroyed mistakenly by *** Since the charges QVC is fraudulently charging me for (and they accepted money for, when I was trying to stave off the collectors until I could figure out 'what in the world' was going on) NEVER APPEARED ON MY CREDIT CARD STATEMENT (which, in their mind, was the reason to 'go after me'; because I 'had not paid' for the ladder), so how would I have known that they attempted delivery of the ladder/failed to deliver the ladder? If it HAD appeared on my credit card statement, and I never received the item, I absolutely would have contacted them to let them know that I had NOT received the ladder But, the ladder was never received and I was not charged for the ladder, so I had no way of knowing that they perceived that I had received the ladder and that they were expecting me to pay for a ladder I had not received.I ask again, why exactly am I being asked to prove that I did nót receive something that I was not charged for (until, in hindsight, they decided to have a collection company pursue me)? How can I prove something that DID NOT HAPPEN???? It, quite logically, is THEIR responsibility to prove that what they are claiming DID happenI previously scanned and emailed to Revdex.com the letter I wrote to QVC in which I tell them that I had NO IDEA WHY THEY HIRED A COLLECTION AGENCY TO GO AFTER ME Fearful of QVC ruining my credit rating, without even knowing what they were claiming I owed money for, I included with that letter a check for $36.02, the ONLY amount I knew that QVC was saying, at that point, that I owed As I stated in the letter to QVC, I sent the $to QVC in FAITH AND TRUST in a company that I had been loyal to for a long, long time I, first and foremost, wanted to stop the collection/credit rating damage process by writing the check (STOP the process, THEN find out what the problem was) Second, I trusted that if it turned out that I did NOT owe that money, which is what I most certainly expected, that QVC would (a) APOLOGIZE for the mistake they made/APOLOGIZE for the horror and humiliation they put me through, and (b) of course, REFUND MY MONEY PROMPTLY None of that has occuredQVC has yet to treat me with appropriately and, of course, do the right thing I'm really shocked at QVC for the way they are handling this matter This has been an upsetting, stressful and terrifying process they have been putting me through And, trust me, being called continually, day after day, by a collection agency is most certainly humiliating and anxiety producing My 'free time' is very limited but, I will do my best to address the items you asked of me in the three emails you sent me on Friday (I worked all weekend and today so this is the first chance I am having to respond) Some of what you requested I believe I have already submittedI'll double check my records regarding such but, one way or another I will submit again Its time consuming for me to get a copy of the check from the bank and rescan the letter I already scanned and emailed the Revdex.com, etc I would, nonetheless, like to know why I am being asked to prove something that did NOT happen and why QVC is not being asked to prove something that they say DID happen.Thank you again, Revdex.comI know you are doing your best and I REALLY appreciate it!!!!!,*** Regards, [redacted]
This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's CustomerI took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emailsThey are looking into the issueI will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely, Janet S [redacted] Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am wondering why this cannot be honored I never rec'd any indication that my card was declined; $is a very minimal amount if they do not want to try to get another product Regards, [redacted]
June 12, Dear [redacted] ,This is the response of , Inc() to your letter concerning the complaint filed with your office by QVC, Inc(QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVCOur records show that messages were left for our customer to contact our Finance DepartmentOur customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.| do apologize that our customer never received the calls about his orderThe amount of $on our customers [redacted] credit card is just an authorizationMost banks remove the authorization within three to five business daysOur customer can contact his bank to inquire when this amount will be removed.Thank you for allowing QVC the opportunity to respond to Our Customers' complaint QVC considers this matter closed.Sincerely,
May 29, 2015Dear [redacted] , This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TVOur Product Information Department researched the TV and discovered that the bullet points for the TV were incorrect, Qur customer ordered Item [redacted] , which has a merchandise price of $The TV is a and not a curved UIID 7500, Our customer service department did offer some type of discount but not selling him Item [redacted] at the same priceItem [redacted] has a merchandise price of $1,That would be a $price adjustment, and we cannot honor that much of an adjustment, Although our customer is rejecting my response, our position remains the sameWe will not be offering a price adjustment or $Please have our customer review the General Terms and Conditions on our QVC websiteWe have the right not to adjust prices due to mistakes or typographical errors As a follow-up, the order that the customer addressed in his complaint [redacted] , has already cancelled in our systemThere is still a pending order that never shippedThank you for the opportunity to respond to this inquirySincerely, Evelle K Office of the President, QVC
October 31., Dear [redacted] : This letter is the response from QVC, Inc to the complaint filed in your office by our customerOur customer purchase an [redacted] laptop QVC Item number [redacted] and is stating QVC offered this item without [redacted] for $or with ** [redacted] for $399.00, She stated the [redacted] could be shared on computers, Our customer received her purchase and discovered the [redacted] she received can only be used on computer and tablet, Our customer wants QVC to honor the presentation.QVC apologizes for any misunderstandingWe have reviewed the presentations of October 11, 2014; she date our customer viewed our presentation of item [redacted] and confirmed QVC had not mentioned [redacted] could be used with computers and tabletsThis item was presented throughout the day since it was our Special Value of the DayA customer can purchase the [redacted] directly from [redacted] for use on multiple computers and tablets.We are sorry we arc not able to honor our customer's request and if she is not satisfied with her purchase, as previously offered, she may return for a refund.QVC appreciates the opportunity to respond to this complaint.Sincerely, Delores DOffice of the President QVC, Inc
I have placed two orders in my lifetime with QVC and they were both AWFUL! The customer service is hit or miss, you may get a friendly, helpful, representative or if you're real lucky, you're more likely to get a nasty, rude, hateful representative that will not listen continually speak over you and argue in anyway possible whether it makes sense or not Don't fall for their financing ads for the Q Card, they are scams You will receive your bill with no promotional time and full payment due immediatelyYou may spend weeks going back and forth with various reps promising to do this or that only to be right back at square one The reps will hang up on you, tell you to call someone else or better yet, just ignore you until you ask if they are still there I will NEVER order anything from QVC, ever Not in this lifetime I highly suggest BUYER BEWARE! There are so many other places that I can spend my hard earned money, QVC will not ever be one of them again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the Revdex.com's intervention which contributed to the resolution of the complaint Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My credit card numbers are still in the system despite their statements that they are not When I attempt to put my credit card number in their system to purchase an item, I receive a message that the card cannot be entered because it is attached to another account When I called customer service, they told me that there are no credit cards attached to that account While that may be true, I am not allowed to use my valid credit card because it is attached to another QVC account I asked to speak to a supervisor and was told that one was not available and they could call me back or I could hold I held for several minutes and someone came back on the line and told me there was still no supervisor available I chose to continue to hold, but I was ultimately disconnected (I was on my cell phone, so the disconnection could have come from my end) I still receive a message that my credit cards are attached to another account The accounts are closed, but they continue to have my credit card information Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I've got more of a complaint with the Revdex.com then I do QVC.You do not make it possible for me to respond until just now [redacted] at QVC has been very helpful and has resolved my problem several days ago.I tried to contact the Revdex.com to let them know that without any luck until you finally notified me today
Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond First I would like to extend an apology for the delay in processing our customers return refundOur records indicate that a refund was issued on 4/20/back to the original payment method.Again we apologize for the inconvenienceIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K [redacted] Office of the President QVC, Inc
Complaint: I am rejecting this response because: Complaint: 11397521I am rejecting this response because: In the response from MsJanet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony BankSo if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcyYet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcyMy phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on fileYet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was finalTherefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT)Therefore, I now have a credit card I can not useThe use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be usedIF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was finalIf they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCYSecondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the bankruptcySynchrony bank granted me credit with no problem after the bankruptcyIf QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in Yet they RESUMED BUSINESS IN after it was final and up to just a few weeks agoTHIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL Also, I never used (any) of my credit cards involved in the bankruptcy once I filed and for many months priorI have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents suchMy credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy saysBecause of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt
May 27, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVCs CustomerQVC records show that order [redacted] for item [redacted] Blue, [redacted] 17" Laptop was refunded to our customers [redacted] credit card in the amount of $January 28, QVC records also show order [redacted] item [redacted] Purple, [redacted] 17" Laptop was refunded to customers [redacted] credit card on January 27, 2013, in the amount of $The remaining easy pay installments were cancelled at that timeOur customer would have to be debited for the one computer she states she still has before the PC Treasures she is requesting can be sentQVC records does show as of today that our customer contacted Corporate Office and requested to return the one computer she states she still has.Thank you for allowing QVC the opportunity to respond to s Customers complaintSincerely,
June 16, Dear [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondQVC regrets the disappointment our customer has regarding his account closureUnfortunately due to a financial loss QVC has made a business decision to close the membership in question.We would also suggest that our customer file a report to his local police regarding his claimWe would be happy to cooperate with any law enforcement investigationAgain we apologize for any inconvenience our customer may have experienced, Is additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K Office of the President QVC, Inc
October 20, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substanceOn October 13, 2014, I received the request from our customer service department to call the customer as soon as possibleI left our customer a message on the same date and asked her to call me at [redacted] ext, ***I have lest our customer several messages and she has not returned my callsOur records indicate that the item was received in our warehouse and a refund in the amount of $was issued on October 18, 2014, Please have our customer call me if she wishes to discuss her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K Office of the President
July 31, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customer has regarding the Blisslights ProjectorOur records indicate that she spoke to someone in our office and a replacement was sent to her on July 30, Please have her call me at ###-###-#### exl, ***, if she receives the wrong itemI would be happy to assist her with the return of the original item.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: You can't hold a person responsible for a debt that relates to a person not living in the household You cannot link a debt to two different SSN#'s so therefore how can you do it for an address? QVC's practices are not legal and I will forward to the FTC for further review Not only that they still have a hold on when my credit card was charged for the most recent purchase I just find it hard to believe after I placed two orders on my own they have s gall to close my account I consider this to be discrimination as well Regards, [redacted]
Dear [redacted] ;This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is upset her QVC account is suspendedOur customer is dissatisfied with the explanation provided by QVC/s Customer Scrvice and wanted the account reopened and an apology offered for closing her account.We apologize far the inconvenience this suspension is causing our customerUnfortunately, QVC located an account til the same address that has an outstanding Collections debt held by another occupant at this addressOur Customer Finance department will close any account associated with another account that has an outstanding debt owed QVC until that debt has been paid in full, This information is published on the QVC website under “Guidelines”, listing the terms and conditions for shopping, This is listed under “Termination”.QVC will be happy to reopen this account when the Collection debt has been paid in full by the debtorThis can be accomplished calling our Customer Service at ###-###-#### and providing a valid credit curd or mailing a check to QVC, Inc; PO Box 2254, Westchester, PA 19380.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sinecrely,
May 15, Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have been in contact with our customer today (5/15/14) regarding a billing dispute in the amount of $for an over payment on am ez pay orderI have partnered with our finance department and the refund was issued today /15/in the amount of back to the original credit card.Again we apologize any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reached at [redacted] , Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,
April 17, Dear ** [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC's customer states never ordered nor received item [redacted] Red [redacted] 8.5Mxl4" Portable Wand Scanner w/ Software QVC shows this item shipped on October 6, [redacted] records show the item was delivered on October 8th and left in the carportDue to the timeframe of the claim unfortunately our customer needs to dispute the charges with her credit card company.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
Complaint: [redacted] I am rejecting this response because:'m having a very hard time understanding why I am being asked to produce all kinds of proof and QVC has not provided ANY proof that would affirm and validate their claim How is it MY problem that [redacted] doesn't keep track of what deliveries it makes/doesn't make/mistakenly makes/doesn't receive from QVC to deliver? When I send packages that are worth large amounts (which the ladder in question was worth well over $120) I INSURE MY PACKAGE so that I have PROOF that it has been received How is it MY problem that QVC doesn't bother to insure that the products ordered are delivered????? How is it my problem that QVC doesn't ask for PROOF OF DELIVERY from ***........and hang onto that proof, so that they have appropriate proof of delivery documentation? Under QVC's irresponsible system, [redacted] could (and I'm not accusing, I'm just saying they could...) deliver valuable and desired packages to their friends or keep them for themselves (a package containing a ladder certainly would be fairly obvious and certainly desirable....especially if people working for [redacted] KNOW that QVC does not insure packages/does not obtain and retain documentation of deliveries)In the 'real world' that you and I live in, when a package sent has not been received by the recipient it is the SENDER'S RESPONSIBILITY to prove that we actually sent the package and that the package was actually received by said recipient THAT is why I insure valuable packages, THAT is why I hang onto my receipts verifying that the package has been delivered to the correct person But QVC apparently does NOT insure its packages, QVC apparently does NOT retain information as to packages being sent out from their warehouses/accepted by ***/delivered by ***/delivered by [redacted] to the correct persons/damaged and destroyed mistakenly by *** Since the charges QVC is fraudulently charging me for (and they accepted money for, when I was trying to stave off the collectors until I could figure out 'what in the world' was going on) NEVER APPEARED ON MY CREDIT CARD STATEMENT (which, in their mind, was the reason to 'go after me'; because I 'had not paid' for the ladder), so how would I have known that they attempted delivery of the ladder/failed to deliver the ladder? If it HAD appeared on my credit card statement, and I never received the item, I absolutely would have contacted them to let them know that I had NOT received the ladder But, the ladder was never received and I was not charged for the ladder, so I had no way of knowing that they perceived that I had received the ladder and that they were expecting me to pay for a ladder I had not received.I ask again, why exactly am I being asked to prove that I did nót receive something that I was not charged for (until, in hindsight, they decided to have a collection company pursue me)? How can I prove something that DID NOT HAPPEN???? It, quite logically, is THEIR responsibility to prove that what they are claiming DID happenI previously scanned and emailed to Revdex.com the letter I wrote to QVC in which I tell them that I had NO IDEA WHY THEY HIRED A COLLECTION AGENCY TO GO AFTER ME Fearful of QVC ruining my credit rating, without even knowing what they were claiming I owed money for, I included with that letter a check for $36.02, the ONLY amount I knew that QVC was saying, at that point, that I owed As I stated in the letter to QVC, I sent the $to QVC in FAITH AND TRUST in a company that I had been loyal to for a long, long time I, first and foremost, wanted to stop the collection/credit rating damage process by writing the check (STOP the process, THEN find out what the problem was) Second, I trusted that if it turned out that I did NOT owe that money, which is what I most certainly expected, that QVC would (a) APOLOGIZE for the mistake they made/APOLOGIZE for the horror and humiliation they put me through, and (b) of course, REFUND MY MONEY PROMPTLY None of that has occuredQVC has yet to treat me with appropriately and, of course, do the right thing I'm really shocked at QVC for the way they are handling this matter This has been an upsetting, stressful and terrifying process they have been putting me through And, trust me, being called continually, day after day, by a collection agency is most certainly humiliating and anxiety producing My 'free time' is very limited but, I will do my best to address the items you asked of me in the three emails you sent me on Friday (I worked all weekend and today so this is the first chance I am having to respond) Some of what you requested I believe I have already submittedI'll double check my records regarding such but, one way or another I will submit again Its time consuming for me to get a copy of the check from the bank and rescan the letter I already scanned and emailed the Revdex.com, etc I would, nonetheless, like to know why I am being asked to prove something that did NOT happen and why QVC is not being asked to prove something that they say DID happen.Thank you again, Revdex.comI know you are doing your best and I REALLY appreciate it!!!!!,*** Regards, [redacted]
This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's CustomerI took the liberty of contact our Customer about the email issue, I forwarded her issue to the department that handles issues with emailsThey are looking into the issueI will update our Customer when I receive information.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely, Janet S [redacted] Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am wondering why this cannot be honored I never rec'd any indication that my card was declined; $is a very minimal amount if they do not want to try to get another product Regards, [redacted]
June 12, Dear [redacted] ,This is the response of , Inc() to your letter concerning the complaint filed with your office by QVC, Inc(QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVCOur records show that messages were left for our customer to contact our Finance DepartmentOur customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.| do apologize that our customer never received the calls about his orderThe amount of $on our customers [redacted] credit card is just an authorizationMost banks remove the authorization within three to five business daysOur customer can contact his bank to inquire when this amount will be removed.Thank you for allowing QVC the opportunity to respond to Our Customers' complaint QVC considers this matter closed.Sincerely,
May 29, 2015Dear [redacted] , This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TVOur Product Information Department researched the TV and discovered that the bullet points for the TV were incorrect, Qur customer ordered Item [redacted] , which has a merchandise price of $The TV is a and not a curved UIID 7500, Our customer service department did offer some type of discount but not selling him Item [redacted] at the same priceItem [redacted] has a merchandise price of $1,That would be a $price adjustment, and we cannot honor that much of an adjustment, Although our customer is rejecting my response, our position remains the sameWe will not be offering a price adjustment or $Please have our customer review the General Terms and Conditions on our QVC websiteWe have the right not to adjust prices due to mistakes or typographical errors As a follow-up, the order that the customer addressed in his complaint [redacted] , has already cancelled in our systemThere is still a pending order that never shippedThank you for the opportunity to respond to this inquirySincerely, Evelle K Office of the President, QVC
October 31., Dear [redacted] : This letter is the response from QVC, Inc to the complaint filed in your office by our customerOur customer purchase an [redacted] laptop QVC Item number [redacted] and is stating QVC offered this item without [redacted] for $or with ** [redacted] for $399.00, She stated the [redacted] could be shared on computers, Our customer received her purchase and discovered the [redacted] she received can only be used on computer and tablet, Our customer wants QVC to honor the presentation.QVC apologizes for any misunderstandingWe have reviewed the presentations of October 11, 2014; she date our customer viewed our presentation of item [redacted] and confirmed QVC had not mentioned [redacted] could be used with computers and tabletsThis item was presented throughout the day since it was our Special Value of the DayA customer can purchase the [redacted] directly from [redacted] for use on multiple computers and tablets.We are sorry we arc not able to honor our customer's request and if she is not satisfied with her purchase, as previously offered, she may return for a refund.QVC appreciates the opportunity to respond to this complaint.Sincerely, Delores DOffice of the President QVC, Inc
I have placed two orders in my lifetime with QVC and they were both AWFUL! The customer service is hit or miss, you may get a friendly, helpful, representative or if you're real lucky, you're more likely to get a nasty, rude, hateful representative that will not listen continually speak over you and argue in anyway possible whether it makes sense or not Don't fall for their financing ads for the Q Card, they are scams You will receive your bill with no promotional time and full payment due immediatelyYou may spend weeks going back and forth with various reps promising to do this or that only to be right back at square one The reps will hang up on you, tell you to call someone else or better yet, just ignore you until you ask if they are still there I will NEVER order anything from QVC, ever Not in this lifetime I highly suggest BUYER BEWARE! There are so many other places that I can spend my hard earned money, QVC will not ever be one of them again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the Revdex.com's intervention which contributed to the resolution of the complaint Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My credit card numbers are still in the system despite their statements that they are not When I attempt to put my credit card number in their system to purchase an item, I receive a message that the card cannot be entered because it is attached to another account When I called customer service, they told me that there are no credit cards attached to that account While that may be true, I am not allowed to use my valid credit card because it is attached to another QVC account I asked to speak to a supervisor and was told that one was not available and they could call me back or I could hold I held for several minutes and someone came back on the line and told me there was still no supervisor available I chose to continue to hold, but I was ultimately disconnected (I was on my cell phone, so the disconnection could have come from my end) I still receive a message that my credit cards are attached to another account The accounts are closed, but they continue to have my credit card information Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I've got more of a complaint with the Revdex.com then I do QVC.You do not make it possible for me to respond until just now [redacted] at QVC has been very helpful and has resolved my problem several days ago.I tried to contact the Revdex.com to let them know that without any luck until you finally notified me today
Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond First I would like to extend an apology for the delay in processing our customers return refundOur records indicate that a refund was issued on 4/20/back to the original payment method.Again we apologize for the inconvenienceIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K [redacted] Office of the President QVC, Inc
Complaint: I am rejecting this response because: Complaint: 11397521I am rejecting this response because: In the response from MsJanet S at QVC she states (quote) ""It is QVC's business practice NOT to RESUME doing business with such customers who have caused loss to the company (referring to the bankruptcy that was final in March 2015).HOWEVER, they DID resume doing business with me AFTER the bankruptcy with not only purchases but easy pays and also allowing me to use my Q Card through Synchrony BankSo if it is their practice not to do resume business with customers who have declared bankruptcy with them, they should NOT have resumed any business at all after my final bankruptcyYet they have been doing business with me, taking money from me for purchases either by my MasterCard or my QCard for almost a year AFTER the bankruptcyMy phone number, name, and address was the same as it was on the bankruptcy filing they received, so there was no change in any information they had on fileYet they DID resume business for almost a year after my bankruptcy was final, even as I stated allowing purchases to my Q card which I got a year after the bankruptcy was finalTherefore, I state, as in my complaint they have damaged me and my credit by allowing business to resume (which they could have rejected when I purchased items well over a year AFTER the final bankruptcy but they DID NOT)Therefore, I now have a credit card I can not useThe use of it is not the problem, the problem is since it is only good at QVC it will become inactive and eventually in about a year be closed by the bank (thus adversely affecting my new credit score which is good and in rebuilding process) by having a closed account due to inactivity since QVC will not allow me to use the Synchrony Bank Q card and OVC is the only place it can be usedIF indeed QVC does not wish to resume business with anyone who has declared bankruptcy against them at any time, then they SHOULD NOT HAVE RESUMED IT, but they did for almost a year after my bankruptcy was finalIf they had simply initially rejected doing business with me that would be one thing, but to resume, then stop (a year after the bankruptcy and after many purchases the past year since the bankruptcy all in good standing) they have put me in the position of eventually Synchrony will have to cancel my card due to inactivity, thus putting a hit on my new credit rebuilding through no fault of my own, since QVC DID RESUME BUSINESS WITH ME FOR OVER A YEAR AFTER THE BANKRUPTCYSecondly, QVC did not take the loss Synchrony Bank did as they held the credit also during the bankruptcySynchrony bank granted me credit with no problem after the bankruptcyIf QVC did not wish to do business with me they should have rejected my business from the start, given my phone, address and name are the same as on the bankruptcy paperwork the received in Yet they RESUMED BUSINESS IN after it was final and up to just a few weeks agoTHIS HAS ADVERSELY AFFECTED ME by them doing so through no fault of my own and if it is their policy they should have never resumed business with me, but they did and have no reason to close my business with them other than stating they don't resume it after a bankruptcy but INDEED THEY DID RESUME IT FOR THE PAST YEAR SINCE THE BANKRUPTCY WAS FINAL Also, I never used (any) of my credit cards involved in the bankruptcy once I filed and for many months priorI have only recently (the past year since the bankruptcy) resumed using any credit cards and the Q card and QVC itself resumed such business with me AFTER the bankruptcy they are now stating prevents suchMy credit should not suffer when everything is in good standing and Qvc did resume business with me contrary to what their policy saysBecause of that they have put me in the position that eventually the bank will have to cancel my card due to inactivity which will adversely affect me and my new credit which is in good shape being rebuilt
May 27, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVCs CustomerQVC records show that order [redacted] for item [redacted] Blue, [redacted] 17" Laptop was refunded to our customers [redacted] credit card in the amount of $January 28, QVC records also show order [redacted] item [redacted] Purple, [redacted] 17" Laptop was refunded to customers [redacted] credit card on January 27, 2013, in the amount of $The remaining easy pay installments were cancelled at that timeOur customer would have to be debited for the one computer she states she still has before the PC Treasures she is requesting can be sentQVC records does show as of today that our customer contacted Corporate Office and requested to return the one computer she states she still has.Thank you for allowing QVC the opportunity to respond to s Customers complaintSincerely,
June 16, Dear [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondQVC regrets the disappointment our customer has regarding his account closureUnfortunately due to a financial loss QVC has made a business decision to close the membership in question.We would also suggest that our customer file a report to his local police regarding his claimWe would be happy to cooperate with any law enforcement investigationAgain we apologize for any inconvenience our customer may have experienced, Is additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaintSincerely, Patricia K Office of the President QVC, Inc