September 19, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regress the concerns that our customer hus regarding her past due casy pay balance, Although our customer is rejecting my response, our position remains the sameOur customer is now stating that she did not receive the ladder that was ordered on March 8, Our records indicate that she never disputed the charge of $36.02, and did not call our Customer Service Department to state that she did not receive the itemShe also sent in a check for $36.02, and our Finance Department applied it to the debt on July 29, 2014,The remaining balance for this order is $This debt was not reported to the (3) credit bureaus.I called [redacted] regarding the delivery of this order and they informed me that it is impossible to provide accurate tracking information due to the age of the order,Thank you for the opportunity to respond to his inquiry Sincerely,Evelle K Office of the President
Dear ** [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondFirst I would like to apologize for any inconvenience our customer may have experienced in regards to placing an order with QVC.Our records indicate that the order was canceled on 17/24/We also submitted a request to her credit card company to release the fundOur customer also spoke with our contact center on 12/26/and was issued $credit for the inconvenience, I left a message today (1/5/15) for our customer with my direct number to confirm that she has received the funds back.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this mailer, I can be reached at [redacted] , Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K Office of the President QVC, Inc
January 9, 2015Dear [redacted] , This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regress the concerns that our customer has with logging into her Q Member account, due to a password issueIt is necessary for security purposes to answer a security question to reset a passwordOur customer requested her Q Member account be closed and requested our Finance Department to close her account and send her a confirmation letter that the account has been closedThank you for the opportunity to respond to his inquiry, Sincerely, Evelle K Office of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Again It's been since February I am trying to get this matter resolvedWhy are you attempting to inconvenience me again for your error Is your error not minesThe box arrived damaged the item was damaged and it was misrepresented on your pageYou have my moneyI can't use the item I am shortI do not haver time to invest to locate or pay for a box to fit/support an item that is about feet long and that weights pounds(by the way that is a misrepresentation on your website it doesn't say the product weight and it also doesn't say that there is a height limitation for this product)Mail me the box you stated you found through the carrier and you can make the arrangements to have it delivered to my house also pay for the box This item is taking up space in my living room and you are not paying me storage fees You mailed me a product that was damaged and misrepresented on your web pageBelow is the product description you have on the web; 1) It doesn't describe that the product will arrive damage2) It does not state that it has a height restrictionSee the information below Regards, [redacted]
October 29, Dear [redacted] , This is the response of QVC, Inc("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Customer states that she had a reaction to the [redacted] productsShe is requesting a refund for the three ordersI issued full refund to our Customer total amount $to the original pay methodOur Customer needs to allow business hours for the refund to show on her Credit Card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely Janet SOffice Of the President CVC, Inc
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the return of the ***Customer did receive the [redacted] back and has returned it back to QVC, tracked the return and see that it is being returned to QVCI issued our Customer a full refund for the item.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,Janet S [redacted] Office of the President QVC, Inc.JS/js
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with customer service on multiple occasions, I lost out on events that I cannot recapture nowI do believe strongly QVC should compensate me by offering me the package with the correct advertised lens for the same price as the camera package that was advertisedThis is advertisement and because of their "error" as they put it I lost out on moments I cannot get backI think the least they can do is compensate me for their "error" and poor customer service Regards, [redacted] ***
May 30, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the cancellation of her order for the [redacted] bed, Our finance department tried to contact our customer to verify the order and could not reach her and they sent her a letter on May , If our customer is still interested in ordering the bed please have her contact me at ###-###-####.Thank you for the opportunity to respond to this inquiry.Sincerely,
July 17, Dear ** [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the full refund of $173,will be issued to our Customer's [redacted] credit card ending in *** This is for the return of item [redacted] Black [redacted] Featherweight High Performance HairA credit reversal was done for all the easy pay amountsOnce the charge back is completed our customer will receive the full refund that was issued to the [redacted] ending in ***.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaintSincerely,
May 12, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVC's customer.I took the liberty of contacting our customer about the issue with the order for [redacted] Blue [redacted] Pebble leather Domed SatchelIn error customer's credit card was authorized times for the amount of $Our finance department did fax customer's bank to remove the authorization, our customer's bank removed the overdraft feesCustomer is upset her account was sent to a collection agency, I informed out customer that due to her changing her credit card QVC did not have the new number therefore orders could not be authorizedCustomer has sent the check to the agency in the amount of $on May 8thOur customer will contact me when received by the Agency I will have finance confirm it was paid in full and the account will be reopened at that time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
September 15, 2014Dear [redacted] ;Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have spoken with our customer on 9/15/and apologized for the concerns that she has regarding her [redacted] computerQVC has arranged for our customer to return the merchandise for a refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am - 3:30pm L5ST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincercly,Patricia KOffice of the President
May 9, Dear [redacted] :This letter is the response from , Inc to the complaint in your office by our customer,Our customer reportedly opened an account with QVC due to seeing an on the Internet with instructions to go on QVCs website and open an accountThe message added he would reccive a Mobile Power Station w USB port and PSI free including free shipping and handlingHe followed the instructions and two weeks later received an e-mail his order was cancelled, the itcm is not availableThis gentleman folt this was an advertising promotion to obtain his personal information for markcting purposes.I have contact this gentleman and apologized, explaining this offer was not made by QVC at all and not a method used to collect information for marketingWe offered to close the account he opened and he has declined, appreciating our contact and explanation.QVC considers this complaint closed and appreciates the opportunity to respond.Sincerely,
January 14, 2015Dear [redacted] , This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the late fee and finance charge that our customer received on her Q Card credit cardAs a courtesy, I asked our finance department to have the bank remove the $late fee and adjust the finance charge of $1.50.Thank you for the opportunity to respond to his inquiry.Sincerely, Evelle K Office of the President QVC
October 9, 2014Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond.First I would like to apologize for the concerns our customer expressed in regards to merchandised purchased from QVCI have reached out to our customer today (10/9/14) and left a message advising that the merchandise in question ( [redacted] 21.5" [redacted] All-in-One PC - [redacted] **, 1TB, [redacted] 8) may be returned back to QVC for a refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reachced at ###-###-#### Monday -- Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaintSincerely,Patricia K Office of the President
This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's customer,According to QVC's records our Customer was contacted by the vendor of the [redacted] on January 23"The vendor informed our Customer that her issue was escalated to the TF resolution team and she should hear from them within 24–hours,Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S [redacted] Office of the President QVC, Inc.JS/js
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Custormër,Our Customer is asking why her Qcard bill’s minimum payment went from $to $Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several monthsDue to this our Customer's Qcard bill does go up every month by those amountsWhen the bill is received our Customer needs to pay the minimum payment stated on the statementThe minimum payment due on Customer’s Cocard is 10% or $whichever is greater.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S [redacted] Office of the President QVC, Inc
Customer Service Issues - Customer service failed to provide assistance selectProblem: I had an issues filed thru Revdex.com that is now closed that I thought was resolved- I placed orders that were cancelled because of the same issue - acct# [redacted] - spoke to Janice in the office of the president - was advised that this issue was resolved, still not resolved- I am filing yet another complaint with this companyI keep being told that this issue is resolved but it is not- never received an apology and this is bad customer serviceMoney has been taken out of my checking account for $and I still have not gotten the productTrying to make a purchase for Christmas and it will never be here in time and this issue has been going on since the end of november- this company is not trying to rectify what so ever!
Ordered a King Bed on QVC Oct 4,2015, QVC states there deliver date within 2-weeks for this "CUSTOM" orderConfirmed on new account profile for QVC stated shipping week of the 18th, There deliver company calls and confirms that bed would be delivered by the 23rd, if not call themOn Monday October 26, I call and look at my accountCustomer Service rep was helpful but had no explanation on changes to status ~ " In progress " ~ date now for states delivery Dec 08, This is ADVERTISING!! So I the CANCELLED ORDER!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As long as I am paying the minimum I SHOULD NOT BE SENT TO A COLLECTION AGENCY HOW DARE THEY, NOT PUT MY MINIMUM TO REFLECT THE PAYMENSY OWED THIS IS NOT MY RESPONSIBILITY TO MONITOR MY CARD THAT IS WHAT THEY ARE SUPPOSE TO BE DOING Regards, [redacted]
July 17, 2014 Dear **. [redacted] :This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is disappointed with the purchase of a Sleep Numbers bed purchased on Order [redacted] , QVC Item Number [redacted] and wants to return... this purchase for a refund. He no longer has the boxes to return this purchase and does not want to purchase boxes to return the purchase. Our customer wants his money refunded quickly and cannot afford the cost to purchase the necessary boxes for packaging to have [redacted] pick-up the bedding for a refund.QVC reviewed this situation and will be happy to accommodate our customer with a pick up by [redacted] and when the packages are received in our Returns processing warehouse, issue a refund for the monies billed. Unfortunately, [redacted] requires the packages to be boxed prior to their picking them up. We arc not able to send our customer boxes. As a customer courtesy QVC will reimburse our customer up to $250.00 to have her bedding re boxed and request she contact QVC to arrange a [redacted] pickup for her. Please have our customer contact me directly and I will be happy to work with her.I am in my office Monday-Friday from 9am-5pm and can be reached at ###-###-####.I look forward to heaving from our customer.Sincerely,
September 19, 2014Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regress the concerns that our customer hus regarding her past due casy pay balance, Although our customer is rejecting my response, our position remains the sameOur customer is now stating that she did not receive the ladder that was ordered on March 8, Our records indicate that she never disputed the charge of $36.02, and did not call our Customer Service Department to state that she did not receive the itemShe also sent in a check for $36.02, and our Finance Department applied it to the debt on July 29, 2014,The remaining balance for this order is $This debt was not reported to the (3) credit bureaus.I called [redacted] regarding the delivery of this order and they informed me that it is impossible to provide accurate tracking information due to the age of the order,Thank you for the opportunity to respond to his inquiry Sincerely,Evelle K Office of the President
Dear ** [redacted] : Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondFirst I would like to apologize for any inconvenience our customer may have experienced in regards to placing an order with QVC.Our records indicate that the order was canceled on 17/24/We also submitted a request to her credit card company to release the fundOur customer also spoke with our contact center on 12/26/and was issued $credit for the inconvenience, I left a message today (1/5/15) for our customer with my direct number to confirm that she has received the funds back.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this mailer, I can be reached at [redacted] , Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely, Patricia K Office of the President QVC, Inc
January 9, 2015Dear [redacted] , This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customerQVC regress the concerns that our customer has with logging into her Q Member account, due to a password issueIt is necessary for security purposes to answer a security question to reset a passwordOur customer requested her Q Member account be closed and requested our Finance Department to close her account and send her a confirmation letter that the account has been closedThank you for the opportunity to respond to his inquiry, Sincerely, Evelle K Office of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Again It's been since February I am trying to get this matter resolvedWhy are you attempting to inconvenience me again for your error Is your error not minesThe box arrived damaged the item was damaged and it was misrepresented on your pageYou have my moneyI can't use the item I am shortI do not haver time to invest to locate or pay for a box to fit/support an item that is about feet long and that weights pounds(by the way that is a misrepresentation on your website it doesn't say the product weight and it also doesn't say that there is a height limitation for this product)Mail me the box you stated you found through the carrier and you can make the arrangements to have it delivered to my house also pay for the box This item is taking up space in my living room and you are not paying me storage fees You mailed me a product that was damaged and misrepresented on your web pageBelow is the product description you have on the web; 1) It doesn't describe that the product will arrive damage2) It does not state that it has a height restrictionSee the information below Regards, [redacted]
October 29, Dear [redacted] , This is the response of QVC, Inc("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Customer states that she had a reaction to the [redacted] productsShe is requesting a refund for the three ordersI issued full refund to our Customer total amount $to the original pay methodOur Customer needs to allow business hours for the refund to show on her Credit Card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely Janet SOffice Of the President CVC, Inc
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about the return of the ***Customer did receive the [redacted] back and has returned it back to QVC, tracked the return and see that it is being returned to QVCI issued our Customer a full refund for the item.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,Janet S [redacted] Office of the President QVC, Inc.JS/js
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with customer service on multiple occasions, I lost out on events that I cannot recapture nowI do believe strongly QVC should compensate me by offering me the package with the correct advertised lens for the same price as the camera package that was advertisedThis is advertisement and because of their "error" as they put it I lost out on moments I cannot get backI think the least they can do is compensate me for their "error" and poor customer service Regards, [redacted] ***
May 30, Dear [redacted] ,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the cancellation of her order for the [redacted] bed, Our finance department tried to contact our customer to verify the order and could not reach her and they sent her a letter on May , If our customer is still interested in ordering the bed please have her contact me at ###-###-####.Thank you for the opportunity to respond to this inquiry.Sincerely,
July 17, Dear ** [redacted] ,This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the full refund of $173,will be issued to our Customer's [redacted] credit card ending in *** This is for the return of item [redacted] Black [redacted] Featherweight High Performance HairA credit reversal was done for all the easy pay amountsOnce the charge back is completed our customer will receive the full refund that was issued to the [redacted] ending in ***.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaintSincerely,
May 12, This is the response of QVC, Inc(QVC) to your letter concerning the complaint filed with your office by QVC's customer.I took the liberty of contacting our customer about the issue with the order for [redacted] Blue [redacted] Pebble leather Domed SatchelIn error customer's credit card was authorized times for the amount of $Our finance department did fax customer's bank to remove the authorization, our customer's bank removed the overdraft feesCustomer is upset her account was sent to a collection agency, I informed out customer that due to her changing her credit card QVC did not have the new number therefore orders could not be authorizedCustomer has sent the check to the agency in the amount of $on May 8thOur customer will contact me when received by the Agency I will have finance confirm it was paid in full and the account will be reopened at that time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
September 15, 2014Dear [redacted] ;Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have spoken with our customer on 9/15/and apologized for the concerns that she has regarding her [redacted] computerQVC has arranged for our customer to return the merchandise for a refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am - 3:30pm L5ST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincercly,Patricia KOffice of the President
May 9, Dear [redacted] :This letter is the response from , Inc to the complaint in your office by our customer,Our customer reportedly opened an account with QVC due to seeing an on the Internet with instructions to go on QVCs website and open an accountThe message added he would reccive a Mobile Power Station w USB port and PSI free including free shipping and handlingHe followed the instructions and two weeks later received an e-mail his order was cancelled, the itcm is not availableThis gentleman folt this was an advertising promotion to obtain his personal information for markcting purposes.I have contact this gentleman and apologized, explaining this offer was not made by QVC at all and not a method used to collect information for marketingWe offered to close the account he opened and he has declined, appreciating our contact and explanation.QVC considers this complaint closed and appreciates the opportunity to respond.Sincerely,
January 14, 2015Dear [redacted] , This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the late fee and finance charge that our customer received on her Q Card credit cardAs a courtesy, I asked our finance department to have the bank remove the $late fee and adjust the finance charge of $1.50.Thank you for the opportunity to respond to his inquiry.Sincerely, Evelle K Office of the President QVC
October 9, 2014Dear [redacted] :Thank you for your recent inquiry to QVC concerning our customerI will be happy to respond.First I would like to apologize for the concerns our customer expressed in regards to merchandised purchased from QVCI have reached out to our customer today (10/9/14) and left a message advising that the merchandise in question ( [redacted] 21.5" [redacted] All-in-One PC - [redacted] **, 1TB, [redacted] 8) may be returned back to QVC for a refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be reachced at ###-###-#### Monday -- Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaintSincerely,Patricia K Office of the President
This is the response of QVC, Inc(“QVC") to your letter concerning the complaint filed with your office by QVC's customer,According to QVC's records our Customer was contacted by the vendor of the [redacted] on January 23"The vendor informed our Customer that her issue was escalated to the TF resolution team and she should hear from them within 24–hours,Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S [redacted] Office of the President QVC, Inc.JS/js
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's Custormër,Our Customer is asking why her Qcard bill’s minimum payment went from $to $Our Customer has several orders on QVC's easy pay plan; the plan requires our Customers to pay payments over several monthsDue to this our Customer's Qcard bill does go up every month by those amountsWhen the bill is received our Customer needs to pay the minimum payment stated on the statementThe minimum payment due on Customer’s Cocard is 10% or $whichever is greater.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S [redacted] Office of the President QVC, Inc
Customer Service Issues - Customer service failed to provide assistance selectProblem: I had an issues filed thru Revdex.com that is now closed that I thought was resolved- I placed orders that were cancelled because of the same issue - acct# [redacted] - spoke to Janice in the office of the president - was advised that this issue was resolved, still not resolved- I am filing yet another complaint with this companyI keep being told that this issue is resolved but it is not- never received an apology and this is bad customer serviceMoney has been taken out of my checking account for $and I still have not gotten the productTrying to make a purchase for Christmas and it will never be here in time and this issue has been going on since the end of november- this company is not trying to rectify what so ever!
Ordered a King Bed on QVC Oct 4,2015, QVC states there deliver date within 2-weeks for this "CUSTOM" orderConfirmed on new account profile for QVC stated shipping week of the 18th, There deliver company calls and confirms that bed would be delivered by the 23rd, if not call themOn Monday October 26, I call and look at my accountCustomer Service rep was helpful but had no explanation on changes to status ~ " In progress " ~ date now for states delivery Dec 08, This is ADVERTISING!! So I the CANCELLED ORDER!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As long as I am paying the minimum I SHOULD NOT BE SENT TO A COLLECTION AGENCY HOW DARE THEY, NOT PUT MY MINIMUM TO REFLECT THE PAYMENSY OWED THIS IS NOT MY RESPONSIBILITY TO MONITOR MY CARD THAT IS WHAT THEY ARE SUPPOSE TO BE DOING Regards, [redacted]
July 17, 2014 Dear **. [redacted] :This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is disappointed with the purchase of a Sleep Numbers bed purchased on Order [redacted] , QVC Item Number [redacted] and wants to return... this purchase for a refund. He no longer has the boxes to return this purchase and does not want to purchase boxes to return the purchase. Our customer wants his money refunded quickly and cannot afford the cost to purchase the necessary boxes for packaging to have [redacted] pick-up the bedding for a refund.QVC reviewed this situation and will be happy to accommodate our customer with a pick up by [redacted] and when the packages are received in our Returns processing warehouse, issue a refund for the monies billed. Unfortunately, [redacted] requires the packages to be boxed prior to their picking them up. We arc not able to send our customer boxes. As a customer courtesy QVC will reimburse our customer up to $250.00 to have her bedding re boxed and request she contact QVC to arrange a [redacted] pickup for her. Please have our customer contact me directly and I will be happy to work with her.I am in my office Monday-Friday from 9am-5pm and can be reached at ###-###-####.I look forward to heaving from our customer.Sincerely,